Top Network Operation Technician Skills

Below we've compiled a list of the most important skills for a Network Operation Technician. We ranked the top skills based on the percentage of Network Operation Technician resumes they appeared on. For example, 6.7% of Network Operation Technician resumes contained Customer Service as a skill. Let's find out what skills a Network Operation Technician actually needs in order to be successful in the workplace.

The six most common skills found on Network Operation Technician resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Network Operation Technician jobs:
  • Work with other internal support organizations within Information Services to achieve departmental goals and meet customer service level agreements.
  • Provided end-user training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
  • Deliver an excellent customer service experience by providing quality assistance with a friendly and helpful attitude.
  • Provided customer service to assist in operation, restoration, and configuration of computer systems.
  • Focused on providing quality customer service and satisfaction to external as well as internal customers.
  • Provided superior customer service while performing product installations, delivering high-quality support for customers.
  • Provide excellent customer service to ensure maximum system availability within service level contracts.
  • Facilitated inclusive delivery of exceptional Customer Service to internal and external customers.
  • Provide status information to customer service department and personnel requiring such information.
  • Delivered quality customer service and rapidly disseminated trouble tickets to technicians.
  • Maintained processes and procedures for monitoring/maintaining all network and customer services.
  • Activated and deactivated customer services in conjunction with account representatives.
  • Provided customer service support and aided subscribers with account enhancement.
  • Ensured quality customer service by direct customer contact.
  • Provided quality customer service while implementing ION installations.
  • Resolved complaints through attentive customer service and follow-up.
  • Provided exemplary customer service via telephone support.
  • Provide technical support to customer service department and their TVG subscribers for PC, Mobile, and Interactive Voice Response Systems.
  • Earned Individual Award as Tier II technician from New England Motor Freight for exceptional customer service during a high visibility outage.
  • Provide internal and external customer service and technical support for Oxford Network, both face to face and through inbound calls.

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2. Routers

high Demand
Here's how Routers is used in Network Operation Technician jobs:
  • Performed initial telecommunications troubleshooting, problem analysis, modification and isolation of Cisco routers in a 24x7x365 days/year shift environment.
  • Monitored and performed troubleshooting BGP peering sessions on backbone routers and escalated issues to corresponding organization.
  • Developed and deployed customer-specific configuration plans using Cisco and Foundry routers and switches.
  • Processed configuration changes on Cisco routers, switches and monitored Aruba wireless controllers.
  • Selected Contributions: - Performed installation and maintenance of Cisco routers/switches.
  • Configure and Re-Configure routers to solve customer impacting equipment issues.
  • Monitored cable routers, modems and environmental equipment.
  • Assisted customers with basic configurations of Cisco routers.
  • Configured routers and updated or installed software.
  • Optimized and standardized access control lists on 11 base area network Cisco boundary routers to enhance performance and ease management procedures.
  • Level 1-2 troubleshooting of LAN/WAN connectivity by pinging network devices and logging into routers/switches/servers and escalating to level 3 as needed.
  • Upgraded the Local Area Network of our Manila NOC Office from new switches, routers, patch panels and cabling requirements.
  • Configured Cisco IOS routers and switches to be sent out to new locations, or to replace outdated or faulty equipment.
  • Network Ops Engineer, Extensive work with Cisco, Shasta routers, troubleshooting DSL, DS1, DS3 circuit issues.
  • Modify, configure and maintain layer 2 and layer 3 routers and switches in an OSPF routing protocol environment.
  • Supported Field Service Engineers/Installers in the Middle East and US operating areas with troubleshooting of Cisco Routers and Switches.
  • Maintained and monitored Cisco routers and switches for BellSouth/AT&T managed clients using Spectrum and Prognosis software applications.
  • Analyze T1 transport provisioning and tunnel builds verifying accuracy within gateway routers to lessen impact to client server network.
  • Provide support to customers managed services, including managed routers, DSL Circuits, Satellite receivers, and VPN.
  • Configured new IP orders in NETCRAKER (NRM) using the Chat server for Sprint routers for new customers.

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3. Troubleshoot

high Demand
Here's how Troubleshoot is used in Network Operation Technician jobs:
  • Handled technical troubleshooting within an enterprise 24/7 environment, including monitoring, alarm notification, trending of faults and escalations.
  • Analyze switch/network element messages/alarms, perform equipment diagnostics, follow vendor-troubleshooting procedures and take corrective action to minimize service interruptions.
  • Inherited several key customer accounts which included managing daily meetings, troubleshooting technical issues, and dissolving complex customer situations.
  • Major responsibility is to quickly and efficiently troubleshoot customer and proactively generated tickets having physical and logical layer issues.
  • Performed such tasks as network equipment troubleshooting, repair and installation, Frame-Relay circuit initialization, and troubleshooting.
  • Monitored global network operations, performed basic network troubleshooting and escalation of network issues to network engineers.
  • Developed and established new operational training for military and civilian counterparts in troubleshooting hardware in a network.
  • Performed initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.
  • Promoted to temporary Lead Technician overseeing two technician groups focusing on troubleshooting and new circuit testing.
  • Experience with Cisco hardware/Cisco IOS/ and Cisco configuration and maintenance/ troubleshooting static and BGP routing.
  • Monitored and maintained network stability and performed network troubleshooting to isolate and diagnose network problems.
  • Monitored and performed troubleshooting of network and system issues in high-speed data network environment.
  • Performed troubleshooting and resolution of local and networked in-house and non in-house applications.
  • Conduct troubleshooting and issue isolation to ensure right assets are utilized for resolution.
  • Designed step-by-step troubleshooting procedures and escalation procedures for use by the department.
  • Performed troubleshooting to determine if cause was customer equipment or carrier related.
  • Tested circuits using react to effectively analyze test results for effective troubleshooting.
  • Performed remote troubleshooting on various operating systems to determine connectivity issues.
  • Perform troubleshooting, problem analysis and isolation of network events.
  • Monitor network communication to all locations and do basic troubleshooting.

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4. Network Printers

high Demand
Here's how Network Printers is used in Network Operation Technician jobs:
  • Support includes: ActiveSync Blackberry, Microsoft Office, Network printers, and Lotus Notes.
  • Assigned DHCP Reserved and static IPs' to Network Printers.
  • Design and implemented network infrastructure and configured the entire network Infrastructure devices including Network Printers and Register.
  • Configure shared printers, network printers and scanners.
  • Project Manager for Network Printers throughout the company.
  • Lead project for asset management for laptops, desktops, network printers and software licenses

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5. Technical Support

high Demand
Here's how Technical Support is used in Network Operation Technician jobs:
  • Provide customer/technical support regarding information technology.
  • Served as Level 2/3 Support for individuals requiring technical Support on Servers and server based applications utilized by the organization.
  • Direct steady communication with Task Managers and Shift Supervisors ensuring prompt technical support of all computer related issues.
  • Provided Tier 2 technical support to remote technicians, Drafted associated technical documentation for reference and maintenance purposes.
  • Contacted clients to report any unusual activity on networks and to provided technical support if necessary.
  • Collaborate with marketing group to develop and implement customer product technical support help topics.
  • Ensured continuous outstanding technical support for customers and Service Management Centers, worldwide.
  • Provided technical support to business customers and served as internal lead for issue escalation
  • Provide technical support to ticketing company supporting metro wide area network services.
  • Coordinated and verified circuit integration with transport and technical support teams.
  • Document all technical support in a customer relationship management system.
  • Provide technical support to internal customers including field technicians.
  • Experienced with online technical support ticketing system/ file database.
  • Provide network monitoring, management and technical support services.
  • Performed technical support via Request Tracker ticketing system.
  • Provided technical support for internal and/or external customers.
  • Provided technical support for large private communications network.
  • Provided technical support to several departments.
  • Provide technical support, supervision, and technical guidance to in-house switch technicians and cellular technicians in the South Central region.
  • Provide technical support to incoming calls from clients in order to identify and troubleshoot problems across the data communications network system.

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6. Network Operations

high Demand
Here's how Network Operations is used in Network Operation Technician jobs:
  • Assisted in defining and initiating a seamless implementation of the Preventive Maintenance system for MCI's Network Management Center/Network Operations Center.
  • Provide technical support for software used in Network Operations Center, including installation, implementation and application of vendor upgrades.
  • Track all troubleshooting procedures using automated system and notify customers of maintenance and/or weather that could affect network operations.
  • Served as member of Network Operations Team responsible for monitoring internal network components and business customer premise equipment.
  • Maintain government network operations equipment to ensure day to day operations continue with minimal to no interruptions.
  • Apply and ensure the standard security procedures and protocols governing network operations are developed and transmitted.
  • Provide hardware installation and cabling services related to customer equipment located in the Network Operations Center.
  • Network Operations professional providing network support for a large security solutions firm within a 24x7 environment.
  • Work directly with Network Operations Supervisor to prepare critical service analysis reports to senior executives.
  • Key participant in new Network Operations Center tool releases and assist in implementing suggested improvements.
  • Network operations specialist responsible for the installation and maintenance of voice and data telecommunication circuits.
  • Coordinate network operations testing to insure customer's data services were correctly provisioned and working.
  • Maintain daily/weekly/monthly reports regarding Network Operations Center activity and status of open requests and problems.
  • Provided critical patching software that virtually eliminated security risks, sustained network operations continuity.
  • Network Operations Center engineer cooperated with team members within the Distributed and Security Units.
  • Applied career experience and knowledge to assist network operations as an entry-level network administrator.
  • Monitored network operations and responded to problems according to specified procedures and schedules.
  • Conducted network operations activities including translations/duties for preparation needed prior to installation.
  • Monitor approved network change requests and update Network Operations calendar.
  • Communicate problematic issues to Network Operations or Sr. Systems Administrator.

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7. NOC

high Demand
Here's how NOC is used in Network Operation Technician jobs:
  • Support other personnel performing NOC/Service Management functions, in meeting company and departmental goals.
  • Facilitated and coordinated maintenance efforts through the NOC in conjunction with supervisory field personnel.
  • Monitored national cell site performance remotely in a NOC environment.
  • Monitor external NOC Conference Bridge to facilitate cross-team organization.
  • Maintained and updated Online Games Server operations NOC documentation.
  • Executed daily NOC ticketing and communications with customers.
  • Design and implement effective strategies to ensure consistent and clear communication on a regular/daily basis to NOC employees and TWC customers.
  • Credited Contributor as NOC Specialist and Global Team Lead for BioWare's Star Wars: The Old Republic (SWTOR).
  • Coordinate efforts with network dispatch, NOC, commercial and residential call center, and field technicians to resolve customer troubles.
  • Initial troubleshooting, problem analysis and isolating of network and system events in accordance to the TWC RNOC Trouble Management guidelines.
  • Write, update, and maintain documentation for NOC department including escalation polices, training documentation, and technical documentation.
  • Used Crystal Reports and developed software to generate daily, weekly and monthly reports on call center and NOC performance.
  • Led internal project advancement and database, software and OS upgrades; planned and implemented the NOC MySQL database.
  • Create Standard Operating Procedures for disaster recovery in the NOC in the event of an outage or another emergency.
  • Created technical documents for procedures, protocols and general information documentation for the network operation center (NOC).
  • Maintain guest WIFI at all sites which consists of access point replacements, and working with Motorola's NOC.
  • Coordinate TCF/NOC configuration, operation, security, restoration, and improvements of Standard Operation Procedures (SOP).
  • Planned and executed opening of the international site, including hiring, training, career path/progression of NOC employees.
  • Assisted in integrating trouble ticketing systems, alarm monitoring systems, and establishing operating procedures between NOC's.
  • Possess the flexibility to work in 24x7 NOC environments that included covering off shifts when manning discrepancies occur.

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8. Windows XP

high Demand
Here's how Windows XP is used in Network Operation Technician jobs:
  • Installed and compiled Windows XP/FreeBSD/Unix/MAC OS X systems for testing, development, and deployment.
  • Assisted in the migration of the office computers from windows XP to Windows 7.
  • Provided support for Windows XP, Windows Server 2003, Microsoft Exchange.
  • Test Windows XP for possible compatibility issues with current environment.
  • Resolved workstations problems, repairing the windows XP/7 system.
  • Re-Imaged computers Have over 6 years experience with Windows XP, Windows Vista, Microsoft Word, Excel and PowerPoint.
  • Upgraded two high school labs with new enhanced personal computers Configured Windows XP SP1 in 3 high school labs

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9. Tcp/Ip

high Demand
Here's how Tcp/Ip is used in Network Operation Technician jobs:
  • Define replacement architecture and migration to Cisco X.25 over TCP/IP encapsulation.
  • Performed technical support to network clients including testing, troubleshooting, ticket management, TCP/IP, VOIP, and Frame Relay.
  • Company training in Static routing, Virtual Private Networking, TCP/IP, BGP, utilizing Remedy, Unix ticketing systems.
  • Experience troubleshooting both OSI and TCP/IP reference models; protocols such as: Ethernet, PPP, and TCP/IP.
  • Perform server functions, particularly related to resolving issues at the desktop as TCP/IP connectivity and IP Set-ups.
  • Provided analysis for latency, connectivity, TCP/IP, and applications using packet capture to resolve issues.
  • Performed routine fault isolation, demand polls, pings and telnet to specified routers using TCP/IP protocols.
  • Assigned to control detailed technical operations and TCP/IP as well as analog related processes.
  • Worked with SNMP and TCP/IP management and routing protocols on UNIX/SUN workstations for LAN/WAN operations
  • Supported, implemented, and troubleshooter of TCP/IP, WINS, and DHCP.
  • Diagnosed and repaired client network devices via TCP/IP utilities and related applications.
  • Worked with TCP/IP routing protocols on Cisco Routers for LAN/WAN operations.
  • Implemented TCP/IP core networking services using Windows 2000 Server.
  • Programmed DSL/Fiber Optic cards/ports, and resolved TCP/IP issues.
  • Managed daily Network, Telecom, PC/MAC, Web, TCP/IP, Firewall, Transmission, and VPN tickets and requests.
  • Maintain nationwide TCP/IP networks consisting of satellite uplink, remote transmitter site equipment, C2010/Reflex two way paging.
  • Work with various technology and TCP/IP protocols like, OSPF/BGP/MPLS Created and tracked trouble tickets in Remedy.
  • Maintained, monitored and configured a Tier-1 International TCP/IP backbone, customer attachments and diagnosed customer problems.
  • Administer and support LANs corporate wide and VPN configurations using TCP/IP networking experience and troubleshooting skills.
  • Maintained Decnet, TCP/IP WAN and associated bridges, routers, T1s and multiplexors.

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10. T1

high Demand
Here's how T1 is used in Network Operation Technician jobs:
  • Created documents detailing the procedures for testing T1 connections, ISDN backup connections, power transfer switch and emergency power system.
  • Planned and managed T1 projects to enhance the productivity of inter-office and remote POS system, Configuring NAT/PAT on the firewalls.
  • Provisioned Asymmetric, Symmetric, High bit-rate, ISDN and Mid-band Digital Subscriber Lines, T1 local loops.
  • Maintained 4 POP sites, fiber optic cable lines and digital lines containing bandwidth from T1 to OC192.
  • Activated a new circuits and performed a hot cut and re-home on existing full T1/E1 and above circuits.
  • Provided support in CLEC/ILEC based services including T1, UNE-P, PRI, IVAD, Dynamic Bandwidth.
  • Worked with service suppliers to bring Ethernet, T1 and Multiplexed T1 metric analysis sites into production.
  • Work Hand in Hand with customers to ensure that their T1 circuits are up and running.
  • Implemented T1 testing through remote Digital Access Cross Connect System access utilizing REACT 2001 software application.
  • Installed and tested T1 and Ethernet circuits and tested light levels on fiber optic equipment.
  • Gained increased knowledge in testing T1 circuits, and experience with modems and switches.
  • Assisted in testing T1's and running test with LEC and outside vendors.
  • Performed circuit tests on T1 connections / worked with carriers to resolve outages.
  • Test T1 circuits, and Dispatch to local field technicians if need be.
  • Created and tracked work orders for new T1 lines as well as disconnects.
  • Provide 1st and 2nd level support on T1, SMDI and Frame-relay circuits.
  • Monitored over 800 DSL, Broadband and T1 circuits for network communication failures.
  • Provided network support to business and residential clients for DSL and T1 connectivity.
  • Use GUI interfaces to reset connections and use REACT for testing T1s.
  • Carried out troubleshooting/testing of T1 circuits with vendor specific network equipment.

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11. Internet

high Demand
Here's how Internet is used in Network Operation Technician jobs:
  • Managed evolving telecommunications services, including data, cable modem internet access, and analog and digital cable television.
  • Monitored corporate clients Internet systems, including intruder detection and proper procedural follow-up to assure client networking security.
  • Provided exceptional customer service while troubleshooting customer requests for loss of Internet connectivity and network issues.
  • Assisted customers with opening trouble tickets and pro-actively opened tickets for monitored Internet connection troubles.
  • Utilized knowledge of networking to establish on-site networks and internet connectivity for live auctions.
  • Monitor WAN networks for performance and potential problems with internet or telecommunications.
  • Monitored and maintained Internet Service Provider's regional data center.
  • Provide telephone technical support for dial-up internet customers.
  • Provided technical support for wholesale internet services.
  • Administered the company's user accounts and provided supports for technical issues concerning remote connections plus Internet using T1 speed connections.
  • Contracted to identify and resolve problems for AT&T Business Internet Services customers with focus on 100% Customer satisfaction.
  • Worked with field techs on setting up customers DSL internet and fixing speed, packet loss, and other intermittent issues.
  • Monitor wireless Internet connections using PRIZM EMS server and come up with solutions if Service Level Agreement is below performance.
  • Configured and confirmed circuits for clients including ADSL, Wireless, Cisco network being p2p, internet circuits or MPLS.
  • Collaborated with dispatchers, customer service representatives, engineers, telephony, and Internet service providers to resolve network problems.
  • Partnered with internet service provider Verizon Business to provide and support VPN network connectivity to Allstate's 12,000 agency locations.
  • Support Cisco and LAN/WAN networks; install and maintain Internet connections and user account administration in Active Directory Environment.
  • Identified and corrected DNS errors, internal routing problems and internet mail routing, firewall configuration problems for customers.
  • Verified IP addresses and DHCP were current to ensure internet traffic flow was operating optimally, after trouble shooting.
  • Frame Relay Translations Configure and troubleshoot routing configuration for Sprint's Frame Relay and Internet Protocol Intelligent Frame Relay.

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12. Voip

high Demand
Here's how Voip is used in Network Operation Technician jobs:
  • Promoted to Specialist for ISDN/VOIP group providing customer and technical support for all telecommunication transmissions on digital networks.
  • Distinguished between VOIP & traditional systems to ensure transfer/uninterrupted service
  • Assist Tele-Verse Engineers with VoIP/Digital Phone implementation
  • Maintain FreePBX (Asterisk VoIP PBX) with multiple extensions, inbound/outbound routing and IVR's for multiple business customers.
  • Maintain working knowledge of the ILEC structure(VOIP, SIP, MGCP) and strong telecommunication trouble shooting skills.
  • Collaborated with diverse group of network operations center engineers in order to repair broadband and VOIP products and services.
  • Worked in G6 for the post General providing all VoIP services, setting up and maintain his Video Teleconferences.
  • Conducted installation, testing, and troubleshooting of transmission facilities such as SONET, DWDM, VOIP, T*.
  • Maintain sonnet DWDM, PRI, implementations of IP networking, VOIP, QoS Policy and Traffic Engineering.
  • Support investigation of and root cause analysis of WAN and VoIP operational, equipment, and configuration problems.
  • Perform network monitoring of all network elements throughout the High Speed Data, VOIP, and telemetry network.
  • Corrected all VOIP routing, translations, and trunk group configurations within the CenturyLink Long Distance Network.
  • Integrated E911 and VOIP systems, conduct performance analysis, and take corrective actions, data extraction.
  • Provided Network Operations Center (NOC) support for a Leased Line Cisco powered VoIP network.
  • Configure, maintain and deploy Cisco VoIP/MPLS phone systems with Cisco 7942G 7900 Series IP Phones.
  • Configure and verify QoS settings for customer VoIP and video class of service on customer connections.
  • Managed the wholesale VoIP network trouble reports and provisioning, working with vendors to find resolution.
  • Execute repair of SIP and VoIP products remotely and dispatch support if unable to resolve.
  • Provide Solutions to enhance the Network, VOIP and Collaboration performance, layout and stability.
  • Installed and Troubleshoot High Speed Data, Voice VoIP and Digital boxes at customers premise.

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13. Frame Relay

high Demand
Here's how Frame Relay is used in Network Operation Technician jobs:
  • Performed system analysis and support for ADSL, Frame Relay, SMDS, PPP, and wide area switching technologies.
  • Supported and maintained Sprint's domestic and international frame relay and private line circuits for the long distance networks.
  • Initial point of contact for account teams requesting computer frame relay orders, inquiries, upgrades, and downgrades.
  • Provided customer assist actives during the installation of Frame Relay, Video, Data, and Voice grade circuits.
  • Operated customer's Frame Relay, Point to Point, and NNI circuits for Sprint's Data Network.
  • Experience with the following technologies/protocols: TCP over IP, RIP, IGRP, ISDN and Frame relay.
  • Utilized basic troubleshooting skills to diagnose and resolve all LAN/WAN, Frame Relay and ISDN issues.
  • Used React 2001, TPX/PSN2 switches and RSNMS for fault isolation of Sprints Frame Relay Networks.
  • Provided technical support for Sprint products and services on the X.25 and Frame Relay networks.
  • Troubleshooted circuits and processed disconnects for IP, L2TPv3, and Frame Relay circuits.
  • Monitored multiple network platforms to include Frame Relay, IP and X.25.
  • Trained other tier groups on MSN2 Frame Relay and L2TPv3.
  • Manage Mobile Messaging System X.25 and frame relay network.
  • Monitored and maintained Frame Relay backbone.
  • Assisted in troubleshooting frame relay outages with vendors (AT&T, MCI/WorldCom, etc.).
  • Provide network support to approximately 10,000 agent offices that primarily use broadband, frame relay and dialup WAN solutions.
  • Head to Head circuit testing with other carriers on point to point, Frame Relay and ISDN circuits.
  • Lead Network Operation Center technician for Sprints public Frame Relay network Trained new employees on processes and procedures
  • Used Reacte 2001 to access circuits and troubleshoot point-to-point Frame Relay connectivity issues.
  • Used PSN2 to access Nortel Passport switches and troubleshoot Frame Relay circuits.

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14. Nortel

high Demand
Here's how Nortel is used in Network Operation Technician jobs:
  • Worked as a Nortel Analyst to find cost effective routing with accurate keeping of records for depreciation values for Sprint.
  • Deployed Nortel phone system including ordering and testing PRI circuits, phone programming and configured phone / computer interface.
  • Performed initial site turn-ups and e911 call testing on more than 120 different Nortel cellular base stations.
  • Adhere to company policy for updating Cisco IOS and Nortel firmware for device support and security standards.
  • Program Phone circuit in Real-time Manager to Nortel phone systems Check for phone problem in Real-time manager.
  • Served as database manager for Service Monitor system, which logged all Nortel physical circuit information.
  • Handled new installations and upgrades of Nortel Meridian 1 / CS1000 systems and applications.
  • Drafted Methods & Procedures for the manual configuration of the Nortel Passport switch.
  • Perform constant route changes via Nortel GSP switch until benchmarks are met.
  • Access provider remote testing via React 2000 and Nortel PSN2 software.
  • Acquired knowledge of CISCO and Nortel commands and identifying malfunctions.
  • Controlled T-Mobile's Nortel markets using OMC-R and NetExpert application.
  • Experience with Nortel PBX equipment, database and software administration.
  • Worked with and configured Cisco and Nortel Switches.
  • Verify table integrity using Nortel CLI.
  • Maintained Nortel Magellan passport switches.
  • Performed remote maintenance on Nortel BSS's, MSC's, and HLR's as well as GPRS.
  • Trained other technicians on Nortel BSS's, MSC's, and HLR's as well as GPRS.
  • Experience on Nortel OC3, OC12, OC48 and OC192.
  • Implemented Nortel Metro Cell and (DAS) system for tire manufacturing plant with Nortel team and plant engineers, successfully.

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15. ATM

average Demand
Here's how ATM is used in Network Operation Technician jobs:
  • Provisioned Data/VoIP, Data/VoATM AAL2 circuits for residential and business consumers using ADSL technology.
  • Maintained and operated ATM and Framed Relay backbone networks ensuring minimal downtime to customers
  • Provisioned voice over ATM using connection manager & designing of data Private Virtual Circuits (PVC) for line sharing project.
  • Managed migrations that include DS3 to OC3 ATM, ADTRAN T1/IMA and ISP router rearranges / that included Static customer cuts.
  • Performed building, testing and activation of various ATM circuits per the order for service submitted by the Sprint customer database.
  • Updated processes as business needs change- Global One, ATM Gateways, order entry, Account teams, and Data Engineering.
  • Perform cooperative testing with remote sites, and secondary carriers; services supported include ATM, Frame Relay, and TDM.
  • Work with Transport and ATM to correct problems within the WilTel network between the voice and fiber optic hand off.
  • Assisted in the creation of numerous scripts to access and maintain ATM equipment and backbone/CPE equipment on the network.
  • Performed logical layer testing and troubleshooting on an ATM backbone network using Connection Manager, Lassie and FMS.
  • Managed physical layer testing and troubleshooting for Frame Relay, ATM and residential DSL (ION) circuits.
  • Led design and management of all circuit actions on an extensive ATM backbone network providing IP services.
  • Provisioned services for customer circuits to include Ethernet, MPLS, Frame Relay, ATM etc.
  • Provide implementation of Internet products, including L2TPV3, IP, ATM, and Frame Relay.
  • Worked in a 24/7-control center monitoring the ATM and Frame Relay networks to ensure network availability.
  • Used CascadeView/HP OpenView along with Cisco Wan Manager for accessing and monitoring MCI's ATM network.
  • Project lead for the A2E (ATM-to-Ethernet) and PRISM network wide conversion and implementation.
  • Provide customers support with extensive knowledge of Ethernet, DSL, ATM, Frame Relay.
  • Maintained in addition a network of over half of the ATMS in the United States.
  • Monitored leased line, ATM, frame, and wireless communications network and diagnosed problems.

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16. DS3

average Demand
Here's how DS3 is used in Network Operation Technician jobs:
  • Performed emergency alt-route/restorations of DS3 traffic during major network events.
  • Install and test communications circuits ranging from DS0, T1, DS3 and Ethernet services ranging from 10 Meg to OC192.
  • Act as interface between customer TCAM and LEC to facilitate repairs for all DSO, DS1 and DS3 related problems.
  • Used remote desktop software applications for T1 installations, customer assisted turn-ups, switch and traffic roll-overs and DS3/DS1/DS0 maintenance.
  • Used multiple systems to validate and verify the data on bandwidth for DS3, DS'0 and T1 circuits.
  • Acted as interface between customer and carrier to facilitate repairs for all DS0, DS1, and DS3 related issues.
  • Tested numerous T1 to DS3's for new turn ups and live circuits using Digital light wave test set.
  • Diagnosed failures on SL-100, FLM150/600 fiber ring, and DS3 microwave links and mobilized level 3 maintenance crews.
  • Resolved layer 1 (T1, DS3 and OC3) issues by collaborating with vendors and last mile carriers.
  • Worked with telephony technologies including voice and data circuits such as T1 - T3, DS1 - DS3.
  • Handled all circuit implementation activity for DS1, E1 & DS3 traffic for Washington DC switch site.
  • Cross connected, turned up, tested, and accepted new DS1, DS3 and Ethernet circuits.
  • Take appropriate troubleshooting steps to resolve any issues with client T1, Frame Relay and DS3 circuits.
  • Performed root cause analysis of deficiencies across DSO, DS1, DS3, and Optical Circuits.
  • Performed installation and repair of network circuits, T1 and DS3, using various test equipment.
  • Resolve technical circuit problems on DS1, DS3 and DS0 circuits and all supporting equipment.
  • Verified mapping and optioning on digital cross connect systems at ds1 and ds3 level.
  • Implement and support physical interconnections in OC3, DS3, T1s/E1s, and Ethernet.
  • Provided technical support for troubleshooting DS0 to DS3 up to OC192 including DWDM.
  • Executed scheduled/on-demand maintenance, T1, DS3 and Fiber circuit installation and repair.

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17. VPN

average Demand
Here's how VPN is used in Network Operation Technician jobs:
  • Monitored all network/data/VPN/voice communications for Bosch US and Mexico.
  • Configured and Implement remote access solution (RAS) VPN, ISON Dial-up, Fractional T1 and T3 backbones.
  • Maintained, monitored, troubleshoot and resolved network and VPN production issues in a timely and professional manner.
  • Designed, implemented and verified a GRE/IPSEC/DMVPN for site to site connectivity within the Ed Hardy Corporation.
  • Managed client VPN and secure key remote access continuity Provide technical expertise for central IT sponsored projects.
  • Administered 250 servers to provide user authentication & Virtual Private Network (VPN) connectivity globally.
  • Partnered with internal/external clients and reduced T1 transport and VPN SLA conformance restrictions on new installations.
  • Utilize Remedy ticketing system to complete VPN/MPLS tasks pertaining to new sites and site issues.
  • Participated in network troubleshooting of router connections, VPN connections, and VSAT connections.
  • Used Access Control Lists to designate the interesting traffic pertaining to the VPN.
  • Install channel banks for VPN circuits' respective equipment that interface customer computers.
  • Performed off hour's assistance, connecting to the servers via remote VPN.
  • Led change from outmoded Sonic Wall SSL VPN solution to Cisco VPN client.
  • Assisted with the converting of frame relay remote sites over to VPN.
  • Organize and coordinate VPN tunnel hot cuts/grooms with internal and external clients.
  • Provide VPN access for remote users using sonic wall and Cisco VPN.
  • Enabled Out-Of-Band services through mobile phones utilizing a Cisco VPN client.
  • Set up and configured MS-VPN and CISCO-VPN for dial-up networking.
  • Create new user accounts, password resets and VPN configuration.
  • Introduced thin client technology through VPN connection for remote administration.

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18. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Network Operation Technician jobs:
  • Handled escalated trouble tickets to resolution and identified chronic and/or intermittent network problems thresholds, impairments and failures.
  • Documented and tracked internal/external trouble tickets and network alarms until resolved.
  • Received and documented updated status regarding customer's trouble tickets.
  • Tracked client trouble tickets using AutoTask ticketing management system.
  • Utilized microcomputers to access documented trouble tickets.
  • Coordinate and report on Operations processes and procedures, Scheduled maintenance activities, Training programs, Trouble tickets, and Alarms.
  • Enter, update, clear, close and cancel Orders & trouble tickets in the Company system using appropriate company procedures.
  • Log and document in detail trouble tickets using clarify, follow up on existing calls, escalate calls when need arises.
  • Utilized system applications to perform DS-1 circuit testing, track and status maintenance trouble tickets, and retrieve circuit design information.
  • Answer customer calls, open trouble tickets and troubleshoot circuit issues on the Sprint Network and isolate root cause,.
  • Processed all trouble calls using Remedy Management Suite to document and escalate trouble tickets to isolate problems with the network.
  • Tasked with articulating needs of customers and colleagues by way of trouble tickets using our own proprietary web portal.
  • Log, view, access, monitor, follow up, and close Trouble Tickets Using Remedy Ticketing system.
  • Monitor and research all Trouble Tickets within TRS RPTS queue on the MVS mainframe platform using Extra Personal Client.
  • Tracked new and existing trouble tickets using Remedy Action request, and presented escalated issues to Network Access Engineers.
  • Performed fault isolation of X.25 dial, IP-dial rotaries, and management of trouble tickets across all agencies.
  • Created and assigned network trouble tickets and work orders using Remedy, Site Management, and In- Site.
  • Research circuits orders in FMS identify network routing determine trouble areas and generate FMS trouble tickets as required.
  • Communicate trouble tickets and routine plant maintenance to CIM and CO personnel, perform according work as necessary.
  • Document events, troubleshooting steps, and resolutions into Remedy 7.6 trouble tickets for tracking and future reference/review.

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19. Ethernet

average Demand
Here's how Ethernet is used in Network Operation Technician jobs:
  • Implement and configuring Ethernet licensed and unlicensed microwave radio link, aligning and ATP to integrate them to the network.
  • Worked with team to troubleshoot and isolate point to point protected private line and Ethernet over private line circuits.
  • Provide Technical Support to audio/video feeds through fiber, SDSDI, HDSDI, Ethernet and Satellite RF transmission.
  • Develop and streamline the ordering, installation and testing process for new Ethernet technology from concept to launch.
  • Installed category 5 and 6 cable as well as patch panel connections for campus Ethernet network.
  • Worked closely with Project Managers and Field Engineers migrating LMU's nationwide over to Ethernet.
  • Maintain multiple backbone connections on Gigabit Ethernet including OC-3 fiber optic lines and DS-3 lines.
  • Led equipment installation and maintenance functions supporting transport of all Ethernet traffic for customers.
  • Establish, configure, and activate Metro Ethernet services for wholesale and retail customers.
  • Planned and implemented the installation of Chase Call Center's Ethernet local area networks.
  • Manage Ethernet services delivering high-speed 20, 50, and 96Mbps transmission speeds.
  • Establish a training curriculum for the organization in support of Ethernet provisioning.
  • Researched and developed solutions for integration of TDM and Ethernet access facilities.
  • Configure Ethernet, FastEthernet, and Fiber Optic ports.
  • Provisioned and maintained a network of Ethernet based services.
  • Configured and installed Ethernet LAN switches both Xylan and Bay equipment.
  • Crimp and run datacenter cabling (Ethernet, Fiber).
  • Trained on Redback Networks metro-area Carrier Ethernet switch.
  • Install and maintain 100gig, OC192, OC48's, OC12's, OC3's and Gigabit ethernet optical circuits.
  • Provisioned lit carrier services from Ethernet backhaul (10 mbps-10 gbps) E-pipes to DWDM (10Gand 100G) waves.

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20. Active Directory

average Demand
Here's how Active Directory is used in Network Operation Technician jobs:
  • Configure Microsoft Active Directory in an organized fashion and enhancing the system automation process using Microsoft batch scripting.
  • Managed Pacific Air Forces Active Directory Forest for 11 geographically separated bases.
  • Manage objects and policies in Microsoft Active Directory using vendor specific utilities.
  • Managed and maintained over 6,000 Active Directory user and organizational accounts.
  • Maintained windows based active directory domains.
  • Trained and utilized Active Directory.
  • Documented Active Directory provisioning procedures.
  • Performed multiple upgrades from Windows NT User Manager for Domains to Active Directory 2003, and Exchange 5.5 to Exchange 2003.
  • Perform Advanced level Domain policy changes and modifications, Active Directory 2003/2008, DNS, and DHCP troubleshooting and scope changes.
  • Acted as a backup to desktop and IAM teams to configure accounts in Active Directory and provide network permissions.
  • Used Active Directory and Group Policy management to administer network accounts for 7,000 users and 4,000 devices.
  • Executed and monitored enterprise backup solutions * Maintained new account hires and exits employee using Active Directory.
  • Help Desk responsibilities including: password resets, Active Directory assistance, and remote connectivity issue.
  • Utilized Active directory to allow/disallow access to certain pieces of the application through predefined groups.
  • Performed Active Directory troubleshooting as well as configuring DHCP, DNS, and Radius servers.
  • Use Active Directory and Group Policy to manage users on the State of Maryland Network.
  • Used Active Directory to administer User Accounts, Groups, and Active Directory Objects.
  • Created and modified user accounts, distribution lists and security groups in Active Directory.
  • Install Active Directory and add users, computers and use Group Policy to manage.
  • Use Active Directory 2008 and Exchange 2010 to create user accounts and email.

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21. LAN

average Demand
Here's how LAN is used in Network Operation Technician jobs:
  • Network Surveillance, Network Troubleshooting, Escalation of network related issues, Provide Status Notification regarding service impacting events.
  • Planned and executed the installation of new networking components outside of production service hours to fulfill business requirements.
  • Designed, installed and supported installation and configuration of office-wide LAN used to replace aging dumb terminal system.
  • Streamlined Communications Security account, authored 30 Operating Instructions/Emergency Action Plans - zero discrepancies during inspection.
  • Created an internal planned maintenance program including remote examination of bank branch servers, regionally.
  • Worked with multiple computer operating systems in performing the alarm surveillance and monitoring.
  • Installed cabling for physical security equipment including card readers and surveillance cameras
  • Monitored network surveillance systems and responded to alarms and error conditions.
  • Lead staff implementing and developing Quality Management Plan.
  • Participate in all Disaster Recovery plans and operations.
  • Insured top quality network surveillance monitoring.
  • Spearheaded data maintenance and surveillance support.
  • Managed planned and unplanned maintenance activities.
  • Maintain LAN/WAN data networking physical architectures.
  • Worked with multiple contract vendors to plan, design, and evaluate new network system architectures, alternatives, and technologies.
  • Provided proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting issues (IPTV and DSL).
  • Perform construction maintenance duties such as: splices, aerial/underground coaxial cable and equipment to restore cable plant to system specification.
  • Interpret complex diagrams, work orders, schematics, and plans to set-up, remove, add, or replace equipment.
  • Assisted in the development of the various projects including the Windows 7 deployment, disaster recovery plan, and email migration.
  • Provide Change management representation, coordination, document administration, back out plans, training of new employees and quality control.

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22. Unix

average Demand
Here's how Unix is used in Network Operation Technician jobs:
  • Assisted Unix System Administrator in maintenance of existing Unix/Linux systems.
  • Assisted with hardware installation of Windows/Unix/Linux and networking equipment.
  • Provided general UNIX/NT Systems/Network Administration.
  • Developed and validated VMF test messages and participated in the JITC conducted certification of both the UNIX and Windows NT-based CMP.
  • Monitored over 600 servers across Unix and Windows platforms using Microsoft Operations Manager, Big Brother and Dell Open Manage.
  • Monitored and maintaining network operational status and connectivity in a Ground Operations Control Center using SUN/UNIX and NT systems.
  • Restarted and/or modified configurations, within a UNIX shell when necessary, for WebServices and/or their associated Java processes
  • Developed Web interfaces integrating HTML, PHP, PERL, and UNIX scripts to support various programs.
  • Provisioned and canceled Shared Unix, Shared Windows, Anti-Spam and Hosted Exchange products.
  • Created a UNIX based menu to call my teams various scripts and work functions.
  • Provide operations support for system backups for mainframe, Unix and Windows systems.
  • Analyze and Troubleshoot UNIX, Linux, and Microsoft server configurations and processes.
  • Utilize a network management system via UNIX terminals to detect and resolve alarms.
  • Monitored call center voice systems, Linux, UNIX, and NT/2000 servers.
  • Navigate Unix Operating System to drill down and Zoom in on alarms.
  • Conduct Unix system backups to tape and remote off-site storage.
  • Worked with Unix system that maintained our trouble ticket system.
  • Run backups on Unix * SQL 2005 support and monitoring
  • Maintained backup for NT and Unix Servers.
  • Performed system backups on DEC VAX/UNIX computers.

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23. DS1

average Demand
Here's how DS1 is used in Network Operation Technician jobs:
  • Used platform tools to validate performance on carrier and customer circuits from DS1 to OC192.
  • Performed DS1 testing for moves, upgrades, and changes for data/voice circuits.
  • Ensured data integrity with testing on DS1 and DSO level circuits.
  • Performed remote testing of DS1 connections assisted customers with IP addressing.
  • Provisioned circuits with speeds from DS1 through OC12c.
  • Provisioned and tested numerous DS1's.
  • Installed and repaired DS1, DSO, Frame Relay, and voice grade circuits for a Fortune 500 firm.
  • Used bonded Ds1's to connect office to Colo, carry voice traffic and provide transport for offsite backups.
  • Escalated network trouble issues on Fiber and DS1 circuits to the appropriate telecommunications provider.
  • Monitor and perform diagnostics on DS-0, DS1, Motorola/Glenayre transmitters and terminals
  • Provisioned CAS/PRI/DTMF trunk groups as well as DS1's for NORTEL Class V switches, and Sonus VOIP switching network.
  • Support customer trouble shooting of DS1 lines troubleshooting smartjacks, NIUs, and CSUs as the single point of contact.

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24. Sonet

average Demand
Here's how Sonet is used in Network Operation Technician jobs:
  • Utilize Cisco Transport Controller for monitoring Dense wavelength division multiplexing (DWDM) and Synchronous optical network (SONET) networks.
  • Experienced with common test equipment including VF TIMS, BERT testers, Protocol/SS7 analyzers, SONET testers, and OTDR.
  • Provided direct support and technical expertise in installing and maintaining FTTP, FTTP Video, SONET and TLS transmission equipment.
  • Monitor and troubleshoot SONET/DWDM network equipment including, Turin, White Rock, and FT SONET Equipment.
  • Provision logical cross connects in SONET multiplexers using the SONET Management System (SMS).
  • Monitored network alarms on an OC-48 SONET Network.
  • Assist in design and implementation of SONET/SDH/DWDM backbone.
  • Test, turn up and provision customer circuits, 1G, 10G Ethernet, SONET, Wavelengths etc.
  • Installed, provisioned, monitored, and maintained the fiber optic (Sonet) network of Southern California.
  • Worked to build fiber and copper circuits on a CiscoONS 15454 long haul SONET ring.
  • Selected routing of Sonet Rings and locations for Fiber Hub / Fiber Terminals.
  • Performed testing and configuration of DS-O's, DS-1's, DS-3's, and Sonet networks.

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25. Network Outages

average Demand
Here's how Network Outages is used in Network Operation Technician jobs:
  • Resolved hardware/software equipment defects and network outages at the highest point of escalation with internal and vendor supported technical solution teams.
  • Worked closely Network Administrators and coordinated technicians to help resolve individual customer outages, and wide network outages spanning several states.
  • Maintain excellent relationships with internal administrators and external vendors in order to ensure network outages were solved quickly and effectively.
  • Coordinate with management and other business units to ensure nonstop business operation during network outages.
  • Utilized telephony, to validate, isolate and identify communication failures and network outages.
  • Diagnosed network outages and conflicts efficiently to quickly identify problem sources and qualify solutions.
  • Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
  • Broadcast email to customer base with information regarding emergency maintenance or network outages.
  • Communicated with vendors to immediately resolve network outages and periods of reduced performance.
  • Collaborated with Outage Manager to address customer issues upon network outages.
  • Processed network maintenance events to notify customers of planned network outages.
  • Worked directly with customers on ongoing network outages until resolution.
  • Coordinate with telecommunications companies to troubleshoot and restore network outages.
  • Provide all appropriate notifications for network outages.
  • Interacted daily with Prodigy's third party network access providers on network outages, maintenance activities, and on performance issues.
  • Assisted in Troubleshooting, isolating and repairing network outages with the Network Reliability Center and the Broadband Customer Care Outage team.
  • Monitored, responded, communicated, troubleshot, and drove resolution on network outages, alarms, faults and fraud conditions.
  • Used computer extensively with industry specific programs for review and tracking of network outages and for provisioning purposes.
  • Provided guidance to field personnel to resolve network outages and handled customer service issues escalated to the NOC.
  • Served as eyes and ears for application and server specialists that were off site during network outages.

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26. Setup

average Demand
Here's how Setup is used in Network Operation Technician jobs:
  • Administer new providers provisioning, interconnection setup and testing.
  • Used experience in Windows, UNIX, telecommunications and hardware to troubleshoot and setup software and hardware of computers / servers.
  • Assisted in the setup and monitoring of SRI's computer training delivery system for the Washington State National Guard.
  • Handled setup and lead conference bridge outages, consisting of fiber cuts, optical circuits and network element outages.
  • Configured, maintained, consolidated and setup new Windows and Linux web servers for commercial and personal websites.
  • Work with and manage 15 Network Operators to ensure proper fiber and satellites transmission service setup.
  • Assisted in the setup, configuration, and implementation of Windows based servers and desktops.
  • Assist Customers in the Application and setup up of Wired and Wireless Local Area Networks.
  • Provided router and switch setup and implementation and wiring to network devices and telephony equipment.
  • Helped to handle website, domain, and email setup for individual hosting customers.
  • Facilitate the RxClaim pharmacy payment processes, including setup and delivery.
  • Performed the daily setup of Video/Audio Conferencing Equipment for weekly meetings.
  • Assisted clients with setup and minor maintenance of equipment.
  • Assist in setup and testing of NT 4.0 servers.
  • Build, setup, and repair personal computers.
  • Performed hardware setup and maintenance on all equipment.
  • Monitored and supported Stratacom network primarily used for SS7 call setup and delivery.
  • Premise Tech duties include the setup and termination of the home network medium and connection to the demarc location.
  • Answer emails and calls from Field Operation Technicians for onsite repair, and setup of microwave equipment.
  • Assisted telecommunications officer with setup of desktop phones, patch panels and configuration of Avaya systems.

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27. Alcatel

average Demand
Here's how Alcatel is used in Network Operation Technician jobs:
  • Performed all functions associated with the installation, commissioning and integration of all Alcatel-Lucent(ALU) wireless network equipment.
  • Connected all fiber and Ethernet cables between the BTS cabinets and the Alcatel 7705 SAR(Service Aggregate Router).
  • Alarm monitoring using the following systems: NFM, Netsmart (Fujitsu), OMS (Alcatel-Lucent).
  • Configured router equipment for proper working standards from the vendors: Ericsson, Alcatel-Lucent and Samsung.
  • Perform preventive maintenance in the Alcatel 600E DEX switch to reduce the volume of trouble tickets.
  • Managed Alcatel DEX-600 STP, troubleshooting SS7 failures and provisioning new SS7 customers as needed.
  • Key Highlight: Successfully completed online courses with Alcatel-Lucent for software upgrades and new technology.
  • Used TDT2 to access Alcatel switches and troubleshoot Frame Relay circuits on the TPX network.
  • Performed software upgrading and patching for Motorola, Nortel, Alcatel-Lucent switching systems.
  • Performed router monitoring and management using the Alcatel 5620 SAM.
  • Worked with a variety of CISCO-based and Alcatel equipment.
  • Experienced with Alcatel 1603, 1648, 1680, IMTN, CISCO 15454 and NEC 2400 elements.
  • Managed monitoring of networks (Cisco, Alcatel, Wireless) utilizing monitoring systems such as What's Up and Nagios.
  • Managed 10 engineers that provided remote Alcatel, Nortel and Rockwell Switch maintenance, troubleshooting, vendor recommendation and trending analysis.
  • Verify configuration and test with Nortel passport and Alcatel packet switch using telnet diagnostic tools (TDT2) and Magellan.
  • Perform physical expansions, software upgrades and real-time monitoring via in-progress- reports (IPRs) on Alcatel/DSC DEX600EMegaHub and NorthernTelecom.
  • Performed Bit-Error-Rate tests on Nortel, Alcatel, and Cisco switches to the customers CSU / DSU.
  • Performed Software upgrades on all Alcatel Litespans in the network.
  • Work with Tellabs 530-532L, Alcatel 1631, and Titan 5500.
  • Performed O&M on T-Mobile wireless network including Nortel, Alcatel, Nokia, Ericsson, Cisco platforms.

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28. Linux

average Demand
Here's how Linux is used in Network Operation Technician jobs:
  • Gained experience building Linux firewalls.
  • Managed Linux-based servers providing a range of IT services, including database servers, mail servers, and web servers.
  • Installed and configured Linux virtual servers and open source web Content Management System (CMS) software.
  • Updated administrator passwords for over 40 Windows 7 and RedHat Enterprise Linux 6 workstations.
  • Support servers in a mixed environment (Linux and Windows).
  • Write and edit bash shell scripts for the Linux environment.
  • Perform minor Linux admin as needed.
  • Install TSM on AIX, OSX, Linux and Windows servers.
  • Resolve hardware/software issues on Linux servers running postgresql database along with the AT&T WiFi Services custom software packages.
  • Maintained and installed various pieces of core equipment ncluding but not limited to Windows, Linux, and Cisco devices.
  • Launch computer rollouts and installation of software and staging computers utilizing UBUNTU Linux Operating System.
  • Managed an intranet using Linux Red Hat server with clients running Solaris 10.
  • Performed weekly Operating System patchs/updates on Windows and Linux servers.
  • Worked on various OS' and Linux Distros.
  • Maintained core e-mail services consisting of 22 Linux Sendmail servers, 22 Symantec anti-virus relay servers and 33 Microsoft Exchange servers.
  • Supported general admnistration of the Solaris and Linux systems at local Motorola sites and labs.

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29. DNS

average Demand
Here's how DNS is used in Network Operation Technician jobs:
  • Monitored, analyzed and resolved network problems including: switch configuration/IOS-CATOS, hardware upgrades/replacement, NIC/DNS configuration and cat 5e/fiber install/termination.
  • Investigated, addressed, and resolved all manner of DNS, website, email issues for our hosted customers.
  • Performed first level troubleshooting for IT supported core services, including DNS, SMTP, and Networking.
  • Managed a series of Windows NT servers, Exchange Servers, DNS Servers, and IIS servers.
  • Configured and managing DNS, ISS, SNMP and other services across both Windows and Linux environments.
  • Updated and maintained DNS records for stores, call centers and vendors in a Unix environment.
  • Created updated and deleted Primary, Secondary and Reverse DNS Zone files and manage record entries.
  • Performed daily remote hands requests including tape swaps, DNS changes, and RFC requests.
  • Monitored firewalls, DNS servers, and mail relays; configured rule sets for systems.
  • Monitored and performed basic troubleshooting on Linux servers for DNS, DHCP, and AAA.
  • Managed DNS/WINS/DHCP for the entire network and also monitored server event logs daily.
  • Completed tickets requesting DHCP reservations, DNS entries, and switch port changes.
  • Network elements include all gateway routers, backbone routers and DNS services.
  • Helped in the deployment of Windows based DNS and DHCP servers.
  • Set up hosted email user rights and passwords, DNS Zone.
  • Resolved issues of connectivity, DNS, and web hosting.
  • Use NetID to create DNS entries and DNS administration.
  • Perform DNS IP data base Change managements.
  • Maintain DNS table in Win2k ADS environment.
  • Created and updated all DNS entries.

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30. DSL

low Demand
Here's how DSL is used in Network Operation Technician jobs:
  • Resolved network connectivity issues working with cable/DSL providers by initiating on-site service calls.
  • Provided technical support to SDSL business-to-business customer base.
  • Maintained and performed troubleshooting for one of the largest DSL networks in the United States at the time.
  • Worked on DSL escalated customer and higher level network related Rhythms backbone outages to ensure network integrity.
  • Supported all DSL technologies on a nationwide network for over one million clients.
  • Created and executed scripts to resolve complex Transport, FIOS and DSL issues.
  • Trouble shot complex logical and physical problems on DSL lines and equipment.
  • Worked with competitive local exchange carriers to resolve domestic customer DSL issues.
  • Performed Tier 1 analysis for Transport, FIOS and DSL escalations.
  • Provide support for complex connectivity issues on the DSL network.
  • Install Wireless DSL and IPTV for the customer.
  • Provided over the phone support for ISDN, DSL, Dial-Up, Wireless, and remote access (RAS) servers.
  • Supported the installation of Sprint's ION (ADSL) service.
  • Wire for DSL & Video in Central Office.
  • Lead tech in the DSL NOC.
  • Opened/escalated tickets for DSL customers Performed trouble diagnostics on the network to resolve outages.
  • Dial in modems, DSL modems, UPSes, and external CSU/DSU.

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31. T-1

low Demand
Here's how T-1 is used in Network Operation Technician jobs:
  • Implemented T-1.5 circuits domestically and internationally.
  • Tested circuits optioned for either B8ZS or AMI to confirm proper operation and configuration by using several T-1 test patterns.
  • Provided direct customer technical support for T-1, Point to Point, PRI and DSL product base circuit issues.
  • Worked in the Private Line Service Center performing maintenance and testing of DSO, DS-1 and fractional T-1 circuits.
  • Assisted on a remote basis for clients to troubleshoot T-1, VoIP, DNS and Web Cams.
  • Test and troubleshoot Frame Relay, T-1, and ATM circuitry issues in a Network Operation center.
  • Install, map and maintain private line T-1, fractional T-1 and multiple T-1 for AOL network
  • Utilize Remote T-1 Circuit Testing at NIU and CSU with the assistance of NET Analyst.
  • Worked with outside engineers to install and test DS-1 to T-1 network lines.
  • Tested and isolated Physical Layer issues with T-1 and Ethernet circuits.
  • Performed maintenance on T-1's, individual channels and telephone lines.
  • Installed and tested T-1's to DS3 level circuits.
  • Performed H2H testing on T-1 lines using Centest-650.
  • Tested T-1, T-3, OC-1, OC-3, ATM, Frame Relay, and GPS connections.
  • Provision and troubleshoot analog voice lines, T-1, T-3, ISDN PRI.
  • Tested new T-1s for Sprint's EVDO network using REACT test software.
  • Tested DS-0's, DS-1's, and Fractional T-1's.
  • Maintained DMS 500 systems and T-1 lines.
  • Monitor and support multiple access technologies including dialup, various DSL and T-1 circuits.
  • Network Ops Tech Provisioning / grooming Special Circuits - T-1, DS0, DS1 and DS3.

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32. Hardware Issues

low Demand
Here's how Hardware Issues is used in Network Operation Technician jobs:
  • Work closely with remote sites to ensure all hardware issues resolved while monitoring, updating and maintaining our ticket queue.
  • Escalated some technical issues such as server connectivity and server hardware issues to the appropriate technical team.
  • Work with Cellular Switch or Field Technicians to resolve software, and hardware issues.
  • Worked one on one with Cisco TAC regarding hardware issues found network equipment.
  • Identify / troubleshoots and prioritizes client software & hardware issues.
  • Engaged engineering teams for advanced troubleshooting; gathered, tracked and analyzed hardware issues that was important to network availability.

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33. Netcool

low Demand
Here's how Netcool is used in Network Operation Technician jobs:
  • Analyzed alarm conditions as presented in NetCool Network Management System and dispatched the appropriate personnel to respond the conditions as presented.
  • Used NetCool network monitoring software to monitor all network alarms.
  • Monitored network events utilizing Netcool network monitoring system, prioritized alarm severity, isolated trouble, and provided off-site support.
  • Utilized Netcool monitoring application to monitor critical applications, networks and warehouse ensuring up-time and availability.
  • Monitor IBM Netcool NMS alarms and engage Internationale and national carriers and engineering teams for optimal network performance.
  • Used Netcool to address an average of 50 issues daily pertaining to the AOL network.
  • Utilized tools such as Microsoft Office, Netcool, ProComm and Cisco Wan Manager.
  • Monitor Netcool (network alarms) and respond according to M&P document.
  • Trained in using programs such as Netcool and CA Spectrum networking monitoring tools.
  • Utilized NetCool monitoring and Sun Solaris workstations to maintain cell site health.
  • Monitored the network via Netcool, NetExpert, and Motorola OMC systems.
  • Performed server monitoring with use of Netcool and responded to user calls.
  • Network diagnosis tools: UDI, AbuseLogger, Netcool.
  • Monitor network status using the Netcool software platform.
  • Used ITO and Netcool to identify network alarms.
  • Use various computer based systems, including Net Expert and Netcool NMS, to monitor the Surewest network.
  • Monitored sites and troubleshot tickets (WSM, EMS, Netcool, Trams and Trs).

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34. Dacs

low Demand
Here's how Dacs is used in Network Operation Technician jobs:
  • Installed all digital cross-connects to DACS 3/1 and 1/0 and to the local servicing switches and completes all end-to-end testing.
  • Performed digital transmissions and DACS trouble shooting for maintenance of data and voice circuits.
  • Switch functions were performed in direct conjunction with DACS troubleshooting.
  • Troubleshooted and provisioned 1/0 and 3/1 DACS problems.
  • Established remote monitoring of T1s, OC3s, and DS3s to DSN DACS using Gabriel (Unix Bash Shell) GUI.
  • Monitored Network elements such as SS7, DAP'S, HLR DACS and EBTS sites.
  • Performed DACS mapping for Titan 5500, ALCATEL 1630 and 1631.
  • Worked on the following Hardware: 5ESS and MetaSwitch, Lucent DACS Equipment and various other Access equipment.
  • Enter and deleting virtual and physical cross connects between our Tellabs 5500 DACS and other equipment.
  • Utilized Heikemian REACT 2001 to implement remote DACS circuit mapping and conducted end-to-end continuity testing.
  • Provisioned 5ESS and Lucent LGP and LCP switches, PSAX, DACS and MUX equipment.
  • Mapped and tested 3/1 and 1/0 DACS using REACT2000 and REACT2001.
  • Performed daily operations and maintenance of Tellabs Titan 5500 DACS, Tadiran TDAX, Cisco 1648(DS1/DS3/OC3/OC12/OC48) ONS nodes.
  • Manage and monitor multiple projects for circuit rehomes, groom, hot cuts, and dacs recoveries.
  • Operated and maintained Tellabs and Alcatel DACS & support equipment.
  • Test and turn-up of circuits in Tellabs DACS and Fujitsu Flashwave/Netsmart.
  • Completed training on Alcatel 1648 SONET MX, Tellabs 3/1 DACS Basic, Nortel Passport 6400/7400, Ciena DWDM, etc.
  • Utilized Alcatel [ ] Tellabs [ ] DACS, REACT to test/troubleshoot T1 circuits.

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35. PCS

low Demand
Here's how PCS is used in Network Operation Technician jobs:
  • Managed PCs, printers, and miscellaneous network equipment, providing problem determination and resolution related to technical issues
  • Maintained and implemented the first Southern California CDMA mobile market launch for the 1900 MHz PCS network and new subscribers.
  • Monitored and maintained a widespread Digital PCS and SS7 Network using diverse UNIX and Windows based fault surveillance systems.
  • Assisted other IT personal in the setup and tear down of various equipment such as PCs.
  • Maintained and upgraded Radio Frequency network PCS/WCS.
  • Image PCs using Ghost 7.
  • Provided Sprint PCS Network monitoring, Help Desk, Problem reporting, Troubleshooting and Resolution Maintained Network Surveillance Procedures and Documentation
  • Monitor and troubleshoot cellular network related issues Troubleshoot users issues with PCS, laptops, printers and business applications.
  • Perform EFTs, Data file transfers, Updates of servers and PCs, and Process Monthly Data Warehouse.
  • Conducted operational support and surveillance for Sprint's PCS and Wireline Network.
  • Provide day-to-day monitoring and control of Weblink's operational NPCS network.
  • Provide troubleshooting and break/fix support for hardware/software on user's pcs.
  • Provided technical assistance to Sprint and Sprint PCS employees .
  • Repair and replace pcs, printers and miscellaneous hardware.
  • Support of the PCS wireline SS7 provisioning.
  • Identified and interpreted DS1/DS3/OCN Sprint PCS/Lucent, Nortel, Samsung, and Motorola network elements and interfaces with digital switching equipment.
  • Use Solaris software on Sun Sparc stations, install computer chips on routers and virus protection software on PCs
  • Reset interfaces Deployed workstations, imaging PCs via Symantec Ghost, imaging WYSE thin clients via Flash Imaging.
  • Coordinated PCS activity for all T-Mobile USA Ericsson and Nortel markets.

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36. Network Devices

low Demand
Here's how Network Devices is used in Network Operation Technician jobs:
  • Monitor Company and client network devices for connectivity, threats, disaster recovery and utilization.
  • Discover newly deployed network devices into Spectrum OneClick and determine device/s is able to report via SNMP to Spectrum correctly.
  • Ensured optimal QA by racking servers and network devices in a managed hosting and data center environment.
  • Assembled and routed CAT5/5e network cables and power cables to be utilized by servers and network devices.
  • Managed servers and USC campus network devices, trained new employees, created training material.
  • Managed hardware and software for network services, storage network devices, and servers.
  • Tasked with monitoring JBM CDMA network devices to ensure communications and functionality.
  • Configured various network devices and troubleshot network issues all over the world.
  • Perform regular (preventive) and corrective maintenance to network devices.
  • Test network connectivity using Fluke and other network devices.
  • Provided support for internal computer and network devices.
  • Monitored network devices and traffic for all clients.
  • Configured network devices remotely using VNC and LogMeIn.
  • Utilize ProVision, Starview and Science Logic network monitoring applications for identifying possible risks to network devices, and microwave radios.
  • Monitored over 5,000 network devices, three data centers, and 100's of remote offices using Netcool.
  • Configure network devices (modems, Sonicwall, Fortinet, Juniper and Cisco devices).
  • Installed and maintained POS, Netmaster/ISP and other network devices (dataphone, DSU, Earthstation).

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37. Telco

low Demand
Here's how Telco is used in Network Operation Technician jobs:
  • Called TELCO to report pro customer knowledge outages at customer sites.
  • Integrated network elements to include Telco facilities testing and acceptance.
  • Referred outages to associated telcos.
  • Served as the POC (point of contact) for all Telco & Carrier related physical layer issues throughout the U.S.
  • Coordinated local and long distance service orders with Telco's for access services, customer end loop acceptance and number portability.
  • Test circuits, open tickets and follow up with Telco/ third party provider in case the device is customer owned.
  • Interact with Telcos and operations personnel to resolve testing issues, integration requirements and other operational issues to isolate faults.
  • Coordinated site visits with the local Telco and power providers to assist in the verification and restoration of service outages.
  • Network wide management involving FAA, Telco and Vendors, Customer and Retail stores operations and entire network nodes.
  • Provide documentation and escalation of network, carrier, market and Telco activity by utilizing a various ticketing systems.
  • Open and escalate trouble tickets with local Telco, and follow-up to ensure repairs completed within service level agreement.
  • Monitored Cell towers/Telco Switches; radios, amplifiers, antenna rakes, UPS, and environmental controls remotely.
  • Provide network and telecommunications monitoring support for a national telco provider as part of an 11 person team.
  • Opened trouble tickets with local telco and performed test assist and test verification using REACT test system.
  • Identify telco circuits in need of repair, and report to the local exchange carrier.
  • Worked with MSO's and Telco to find and fix problems on the fiber network.
  • Managed and coordinated the resolution action directly with the customer, vendor and/or telco.
  • Engage business partners and Telco carriers to identify and resolve production network impacting issues.
  • Documented and performed duties for DSL provisioning with Telco co-ordination and Static IP distribution.
  • Escalated vendor related events to Telco partners in an effort to minimize customer impact.

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38. DS0

low Demand
Here's how DS0 is used in Network Operation Technician jobs:
  • Perform DS1/DS0 remote access test platform (React), and frame relay switch interface and router telnet interface.
  • Service delivered included DS0, T1, DDS, frame relay, data, and LAN/WAN management.
  • Gained thorough understanding of TDM, optical as well as fast Ethernet circuits- DS0 to OC192.
  • Provided preliminary testing and isolation for Frame Relay, Private line (DS0/DS1) circuits.
  • Provided tier1 troubleshooting support for T1, DS0, trunks and peripheral equipment.
  • End to end circuit provisioning of dedicated customer data DS0/DS1 circuits.
  • Tested wire line circuits ranging from DS0 to OCN level circuits.
  • Performed transmission testing on DS0 through SONET level data circuits.
  • Tested and performed troubleshooting for DS0 and DS1 circuits.
  • Coordinate, install, test, and trouble-shooting transmission facilities (OC48, T3, T1 and DS0).
  • Install and troubleshoot Frame Relay, private line, DS1, DS0, and voice grade circuits.
  • Maintain transport layer; DS0, DS1/T1 and T3 circuits.
  • Performed troubleshooting on DS0, DS1 levels of communications circuits to the niu by use of remote testing systems.
  • Provision Groom/Roll Wireline Government DS1 & DS0 circuits to new CFA to optimize Sprint's network.
  • Trained 80 employees on ISO documents and circuit design (DS0 through Sonet Ring).
  • Perform operation and maintenance on DSC's DS0 and T1 dasc, Fujitsu's FLM 150, 600 and 2400.
  • Install, turn up, test, recover, repair and disconnect circuits from DS0s to OCn.
  • Test DS1 and DS0 via Centest 650.

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39. Verizon

low Demand
Here's how Verizon is used in Network Operation Technician jobs:
  • Directed and executed a high level marketing initiative project for Verizon Partner Solutions.
  • Work with external and internal Verizon organizations coordinating troubleshooting network events.
  • Managed and maintained core links, leaving the distribution layer and providing enterprise network support to Verizon's internal and external end-users
  • Help with the resolution of Installation Related Service Events and installation / removal issues between vendors and other Verizon departments.
  • Considered the subject matter expert for the VERIZON West systems for voice services across the country.
  • Tested area circuits with Verizon technicians for IDSL, SDSL, and T1 lines.
  • Developed, planned, and conducted QAOR / Observations in the Verizon-East footprint.
  • Monitored and performed maintenance on alarms for Verizon SS7 switch signaling systems network.
  • Provided primary support for Verizon's customer service team and ISP-NOC organizations.
  • Engaged in O&M on Verizon Wireless voice and data network.
  • Supported Verizon's broadband backbone network with 24/7 system administration support.
  • Control and Monitor 3 Earth Stations that support Verizon satellite capability.
  • Monitor all vital alarms for the Verizon Cellular Network.
  • Maintained the integrity of Verizon's ADSL network.
  • Worked with Verizon on troubleshooting network issues.
  • Work with Local Exchange Carriers (Sprint, Verizon, and AT&T) to resolve WAN problems.
  • Monitor network systems for Verizon, AT&T, Sprint, & US Cellular.
  • Facilitate NFM training updates and solutions for all Network Operation centers through Lucent Technologies and the Verizon Training & Education Center.
  • Received the Verizon Values Award (2007)* Reduced expenses by utilizing Webex virtual training tool to train employees.
  • Deployed IPRS services throughout Verizon East Footprint from Maine to Virginia (130 Central offices).

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40. Mpls

low Demand
Here's how Mpls is used in Network Operation Technician jobs:
  • Provide technical assistance and support to a Cisco based, MPLS network with 10 core sites and over 1000 remote sites.
  • Assigned SPRINTLINK and MPLS terms and process orders (International, re-homes and busy terms) via Sprint proprietary tool.
  • Involved in a project to move over 2,000 Federal Express circuits from Frame Relay protocol to MPLS.
  • Isolate LAN MPLS & Metro-Ethernet and WAN network issues for internal and external customers.
  • Open Vendor, MPLS, PSTN, and other service related trouble tickets.
  • Developed a process for the flow through of IP GMPLS orders.
  • Implement solutions based on client o MPLS requests and needs.
  • Provisioned and project managed GMPLS Router to Router orders to completion
  • Monitored and troubleshoot MPLS, Frame Relay and BGP protocols.
  • Test and turn-up of MPLS networks with VRF tunnels.
  • Configured and supported MPLS routers in the MCI network.
  • Implemented the change of frame relay to MPLS.
  • Lead Role in implementation of new Broadband Telecommunications circuits between core router carrier class node in nationwide MPLS-4G Network.
  • Piloted OSPF over MPLS project for 50 Pier 1 locations in collaboration with Xspedius Communications.
  • Performed changecontrol and implementation for MPLS, DWDM, Point-to-Point and fully meshed networks.
  • Provision point to point mpls circuits across statewide network.
  • Coordinate MPLS cutover scheduling and organize vendor support.
  • Implemented new technologies in network: VPDN (L2F/L2TP), V.90/V.92, and MPLS (tag switching).
  • Maintained 99% uptime for all PBX, MPLS and Frame Relay Circuits.
  • Supported various projects, such as MPLS, Server Refresh, Field Office relocations and network switch upgrades.

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41. Infrastructure

low Demand
Here's how Infrastructure is used in Network Operation Technician jobs:
  • Monitor infrastructure health, security and capacity, and make decisions and adjustments to ensure optimal network performance and organizational productivity.
  • Performed activities in fulfillment of IT security such as patching, anti-virus deployment/rectification, and physical challenge to IT infrastructures.
  • Project management, strategic project planning and installation, configuration and technical support of entire campus wide network infrastructure.
  • Analyze data traffic patterns within the network infrastructure, detect operational problems and recommend improvements to ensure optimal performance.
  • Worked closely with development, network, and support teams in implementation infrastructure components supporting emerging technologies and applications.
  • Created documentation about specific network infrastructures and processes to alleviate other technicians from having to research same/similar issues.
  • Identified new and existing system requirements and installed the necessary hardware and equipment infrastructure to meet these requirements.
  • Monitored and managed the RoadRunner network infrastructure, supporting each Regional Data Center and all RoadRunner affiliates.
  • Supported a 7x24x365 global enterprise communications infrastructure consisting of: satellite, voice and network communications hardware.
  • Company Advocate and representative responsible for the protection of infrastructure of underground telephone facilities utilities.
  • Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
  • Followed Standard Operating Procedures for the implementation, operation and monitoring of network infrastructure.
  • Initiate contingency plans by escalation of infrastructure issues to appropriate support and management level.
  • Performed daily operational network & system infrastructure checks and balances for Production environments.
  • Maintained existing infrastructure; including daily operation, monitoring, and software upgrades.
  • Fabricated, terminated, and interconnected wiring and associated network infrastructure devices.
  • Recommended network and infrastructure improvements designed to increase client satisfaction and stability.
  • Provided network/server infrastructure support for Advanced Magazine Group's Data Center.
  • Performed monthly preventative maintenance tasks for various infrastructure applications and services.
  • Implemented service delivery and service assurance in support of network infrastructure.

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42. Solarwinds

low Demand
Here's how Solarwinds is used in Network Operation Technician jobs:
  • Monitored network connectivity alarms and server health using SolarWinds software.
  • Perform administration with Orion SolarWinds server.
  • Monitor internal servers using SolarWinds Orion, SQL jobs, applications and report to required departments for resolution of problems.
  • Administered SolarWinds Orion monitoring tool in which reports were created using SQL.
  • Created the SolarWinds Orion Administration Operations Manual for the MDOT NOC.
  • Created and managed trouble tickets using SolarWinds Help Desk Ticketing System.
  • WAN system support through Windows SCOM and SolarWinds monitoring platform.
  • Used and maintained SolarWinds and OpManager Network management tools.
  • Utilize Solarwinds security monitoring and response to stop threats and maintain continuous connectivity compliance.
  • Performed network monitoring via PRTG and Solarwinds monitoring program.
  • Configured and updated Solarwinds Orion for network monitoring.
  • Lead technician on Solarwinds Network Performance Monitor application.
  • Handled Tier II escalations for major enterprise clients in a diverse network using NetSapiens, SONUS SBCs, SolarWinds.
  • Monitored all customer environments utilizing online tools and systems such as Solarwinds and MS Systems Center Ops Manager.
  • Network monitoring tools: SolarWinds, NetFlow, Cacti, Hobbit, Nagios.
  • Used Solarwinds as our monitoring tool to help monitor the ARNORTH Enterprise network.
  • Configure and monitor LAN switches using Solarwinds monitoring Software.
  • Used Solarwinds TFTP software to store router configurations.
  • Monitored circuits using Solarwinds, and Smarts.
  • Operated and monitored the health and status of Record Message Systems and world-wide communications/hardware and software applications via HP/Openview and Solarwinds.

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43. Network Elements

low Demand
Here's how Network Elements is used in Network Operation Technician jobs:
  • Maintain physical security measures to prevent unauthorized access to systems and network elements to safeguard against data and network breaches.
  • Detected and resolved service impairments in transport services, network hardware/software faults and voice/data network elements.
  • Monitored all transport network elements, troubleshooting alarms through network management systems and dispatching technicians.
  • Performed day to day operations that required operating and monitoring TDMA/GSM network elements.
  • Manage individual network elements through several means including Telnet and vendor-specific software.
  • Monitor network elements in four states utilizing numerous monitoring platforms.
  • Coordinated technically and logistically the recovery of failed network elements.
  • Take pro-active action against network elements requiring attention.
  • Maintained the tracking/analysis of network elements.
  • Performed quality audits of network elements.
  • Monitor all facilities, network elements, and cable routes for performance, access control, security, and environmental conditions.
  • Utilize and train personnel in TL-1 command structure to include configuration of network elements through the command structure.
  • Provided support to clients to include ticket management, proactive isolation, and reactive testing of network elements.
  • Designed routing tables for the (S) PVC's from the customer premise through network elements.
  • Provide support and monitors 4G/3G and CDMA network elements using real time alarming of network.
  • Monitor transport, switching, and access network elements in support of client services.
  • Assist other Network departments with testing and turn-up of new Network elements and circuits.
  • Operate, administer, and perform advanced maintenance of the core data network elements.
  • Maintain and install VSAT network elements to support IP over satellite communication links.
  • Monitored over 30 network elements from hardware alarms, to trunk/circuit alarms.

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44. Juniper

low Demand
Here's how Juniper is used in Network Operation Technician jobs:
  • Managed all external technical vendor relationships including Cisco, Coyote, Super Micro, Juniper and other carriers / service providers.
  • Tested, and supported Cisco and Juniper equipment, monitoring circuits to promptly resolve all issues.
  • Helped with configuration of CISCO and JUNIPER equipment to be deployed to customer sites.
  • Monitored and troubleshot Juniper M, T and E series router troubles.
  • Obtained certificates in Extreme systems management and Juniper network systems.
  • Experienced with command line interface on Cisco, Juniper and Nortel routing equipment.
  • Worked with cutting-edge technologies in multi-vendor environments including: Cisco, Juniper, Palo Alto, F5, and more.
  • Worked with Cisco, Adtran, Juniper, Kentrox, NEC hardware implementing, configuring, troubleshooting and repair.

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45. SLA

low Demand
Here's how SLA is used in Network Operation Technician jobs:
  • Provided & assisted Internal / external notifications regarding fault issues in accordance with fault escalation/SLA standard document.
  • Research regulatory legislation and/or information as necessary as it impacts Prime s Network.
  • Translated programmatic requirements into specific project plans to meet milestones and obligations.
  • Make translations changes/additions, according to customers request.
  • Conducted training to less experienced translations specialists.
  • Reviewed circuit engineering and switch translations.
  • Operated within established SLA guidelines.
  • Minimized impacts to services and maintained SLA's; resolved Tier 1 / 2 issues for Distribution Partners and Content Providers.
  • Responded quickly to address systems alarms and network issues to ensure compliance with client service level agreements (SLA).
  • Required to use applications such as MACC, DSLAM, and Fiber Path to track customer information and signal paths efficiently
  • Managed event monitoring tools and ticket queue to resolve operation tickets within Service Level Agreements (SLA) parameters.
  • Participate in managing SLA's for over 3,000 cell sites for a large project initiative with an accelerated schedule.
  • Turned up sites to attain the highest Service Level Agreement (SLA) percentage on the five person team.
  • Worked closely with 2nd tier support from the NOC and 3rd tier Translations as need to resolve any trouble.
  • Escalate issues to tier 2 & 3 support teams as necessary to meet required resolution time SLA's.
  • Assigned to provide technical support and assistance to the Sprint Packet Data Service Center's Data Translations Dept.
  • Assigned to a team to meet special SLA's for a specific customer to meet demands and needs.
  • Resolved complex translations issues to effect routing or subscriber line resolution for 8XX and 1+ trouble reports.
  • Assisted with changes within the network for break/fixes and upgrades following company's policies and SLA's.
  • Performed network support to end user business clients within SLA guidelines while escalating per company internal procedures.

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46. Isdn

low Demand
Here's how Isdn is used in Network Operation Technician jobs:
  • Managed remote broadcast and sports event feeds received by ISDN and satellite, including testing, routing, and troubleshooting.
  • Examined ISDN dial backup systems in customer network outage to ensure proper functioning of the systems as necessary.
  • Performed fault isolation and problem resolution for customers with ISDN and Switched Data services.
  • Scheduled all resources needed for installation and testing of all ISDN traffic for Sprint.
  • Support HP-UX mainframe and ISDN connections to 10 ticket purchasing locations.
  • Lead role in testing and trouble shooting ISDN backup connectivity.
  • Solved interruptions of voice/image transmissions, rebooting the ISDN modem.
  • Performed ISDN PRI/BRI testing and maintenance.
  • Network Access Boxes, ISDN, Cisco 7500s, Cisco Switches, Firewall boxes CSU/DS, and X.25 dial-up networks.
  • Install and troubleshoot TDM and ISDN PRI, POTS lines, SIP trunks, hosted PBX on Asterisk.
  • Test and acceptance of new TDM, SIP, ISDN, and CAS/MF trunks.
  • Maintain, update and service ISDN, SS7 and RDS servers.
  • Work ISDN and GS, LS voice grade circuits.
  • Performed weekly testing of the ISDN to verify that the backup is available before it is needed to restore backhaul connection.
  • Provided tier one support at client site for video conferencing equipment Proactively monitored clients IP and ISDN networks.

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47. LEC

low Demand
Here's how LEC is used in Network Operation Technician jobs:
  • Developed strong familiarity with complex telecommunication monitoring equipment.
  • Transmitted, received, operated, monitored, controlled and processed all forms of telecommunications through various transmission media including global network
  • Monitor telecommunication network for alarms or certain conditions that may require special attention in order to avoid impact on network performance.
  • Demonstrate proficiency in troubleshooting with electrical equipment as well as Field service experience with cable, telecommunications, or electronic equipment.
  • Coordinated with other network specialists, engineers, subject matter experts and telecommunications carrier representatives to provide uninterrupted service year-round.
  • Developed methods and procedures pertaining to specific projects and facilitated development training for the East Telecommunications Service Center staff.
  • Maintained provider contract files and system information; collected data from providers and updated system information when necessary.
  • Key Responsibilities included: * Allocating and building system capacity to meet customer demands for superior telecommunications service.
  • Provided maintenance and repair of global telecommunications networks and equipment using advanced testing methods and network management tools.
  • Performed in-depth configuration on a variety of telecommunications equipment to including; routers, switches, and multiplexers.
  • Operated and coordinated telecommunications systems including automated networks and the full spectrum of data links and circuits.
  • Contributed to assisting Corporate Clientele with telecommunication services that need technical support from major Telecommunication Carriers.
  • Assist in repairing electronic and radar equipment as well as monitoring computers and telemetry display systems.
  • Monitor all alarms in a telecommunications company to report incidents and provide technical support first line.
  • Provided remote testing and technical support services for telecommunications partners, service technicians and vendors.
  • Monitored operation of data center's electrical, mechanical, plumbing and fire/life safety systems.
  • Managed monitoring, reporting and troubleshooting of network security systems and select services duplication machines.
  • Performed computer and electronic system hardware and software installation, configuration and modification.
  • Rise Broadband only considers applicants that complete our electronic application through our career center
  • Utilized professional phone communication skills to call providers effectively collect missing provider information.

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48. HP Openview

low Demand
Here's how HP Openview is used in Network Operation Technician jobs:
  • Utilized HP OpenView to monitor Unclassified/Classified connections of network and operational systems.
  • Utilized HP OpenView to manage and identify faults in firewalls, servers, Interactive Voice Response Systems, and switches/routers.
  • Utilize several network management and monitoring packages including HP OpenView (EMS), ISA, and Firehunter.
  • Monitored and troubleshoot customers T1'S, T3's and 56k circuits using HP Openview.
  • Logged, escalated, and resolved trouble tickets using HP Openview client.
  • Network Monitoring using HP Openview, CiscoWorks & Spectrum Element.
  • Perform monitoring of the network via Netcool and HP OpenView.
  • Install and Administer HP OpenView and SNMP.
  • Monitored WAN/LAN using tools including HP Openview, HP NNM, and HP OML.
  • Use Netcool browser, HP Openview, WhatsUpGold, and InfoVista tools to proactively and reactively monitor network alarms and performance.
  • Worked on Netcool, Net Expert/Agilent, and HP Openview monitoring systems for monitoring Northeast Wireless Network.

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49. T3

low Demand
Here's how T3 is used in Network Operation Technician jobs:
  • Performed network monitoring, maintenance/repair and troubleshooting of Cisco and Juniper WAN equipment (Cisco 76xx/72xx, Juniper T320/640).
  • Provide network support by resolving problems associated with link outages over the T1, T3, OC3 & OC48.
  • Perform physical and logical line testing on DDS; FT1, T1, T3 and OC3 level data circuits.
  • Directed open tickets to internal groups and external agencies for T1 and T3 circuit testing.
  • Provide 1st level support on T3, T6 and monitoring type circuits.
  • Tested T1/T3 circuits remotely utilizing NetAnalyst and React testing platforms.
  • Provisioned and turned up T1, T3, and analog circuits
  • Worked with numerous makes of the T1/T3 multiplexers.
  • Provision T1 and T3 customer circuits.
  • Install T1, T3, DSL, ISDN, and Frame Relay circuits.
  • General Duties/Responsibilities: Install and troubleshoot; service and restore T1, fractional T1 and T3 special circuits for telecommunications.
  • Installed T3 cross connects Echo Chancellor Maintenance and optioning.
  • Tested T1's, T3's, OC12's, OC48's using Centest.
  • Tested T1's & T3's using T-Berd 310/2310.
  • Tested, accepted, and troubleshooting of T1/T3 circuits using Heikemian/REACT and Net Analyst/Acterna.

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50. DMS

low Demand
Here's how DMS is used in Network Operation Technician jobs:
  • Implemented DMS digital communication networks including hardware & software.
  • Maintained high profile customer accounts, utilizing Local Exchange Carries (LEC) and remote access into DMS and 5ESS switches.
  • Executed fault isolation testing of DMS-250 switch and supporting equipment for local service and connections to the public phone system.
  • Research customer's call detail records to isolate switch related troubles in the Alcatel600, DMS250/500, and VOIP switch.
  • Provided higher level, Tier II support to Field Operations for SS7, DMS, and VOIP technologies.
  • Run IWF Trunk Testing and Metro-1 Reroutes when monitoring DMS 100 when service degradation or outages occur.
  • Maintained DMS250 alarms and manage billing tape records for calls that processed though the Detroit DMS250.
  • Project managed translations functions in our DMS500 switch for the Cable Network initiative VOIP.
  • Performed routine maintenance on the DMS-500 to ensure a high degree of switch performance.
  • Performed routing changes in the DMS250 & 300 switches in relation to trouble tickets.
  • Handled every aspect of Central Office maintenance on the DMS-500 and associated remotes.
  • Provided full front-end support for CISCO switches and routers, DMS500 and 5ESS.
  • Lead Network Operation Center (NOC) technician for 28 DMS500/250 switches.
  • Perform daily operations and maintenance on two class 5 NorTel DMS-500 switches.
  • Monitored Government Emergency Telecommunications, DMS-250 Private lines and T1 circuits.
  • Coordinated with Site techs to replace failed cards in the DMS.
  • Developed procedures for the smooth implementation of DMS-250 software upgrade packages.
  • Performed installation and maintenance of GDMS software in coordination with customers.
  • Provided technical support to the GDMS and GDMS-MT application client base.
  • Delivered individual and classroom training on GDMS software.

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20 Most Common Skill for a Network Operation Technician

Customer Service10%
Routers9.4%
Troubleshoot9.1%
Network Printers8.2%
Technical Support7.2%
Network Operations7.1%
NOC5.6%
Windows XP5%

Typical Skill-Sets Required For A Network Operation Technician

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
6.7%
6.7%
2
2
Routers
Routers
6.3%
6.3%
3
3
Troubleshoot
Troubleshoot
6.2%
6.2%
4
4
Network Printers
Network Printers
5.6%
5.6%
5
5
Technical Support
Technical Support
4.8%
4.8%
6
6
Network Operations
Network Operations
4.8%
4.8%
7
7
NOC
NOC
3.8%
3.8%
8
8
Windows XP
Windows XP
3.4%
3.4%
9
9
Tcp/Ip
Tcp/Ip
3.1%
3.1%
10
10
T1
T1
2.8%
2.8%
11
11
Internet
Internet
2.6%
2.6%
12
12
Voip
Voip
2.2%
2.2%
13
13
Frame Relay
Frame Relay
2.2%
2.2%
14
14
Nortel
Nortel
2.2%
2.2%
15
15
ATM
ATM
2.1%
2.1%
16
16
DS3
DS3
2%
2%
17
17
VPN
VPN
1.8%
1.8%
18
18
Trouble Tickets
Trouble Tickets
1.7%
1.7%
19
19
Ethernet
Ethernet
1.6%
1.6%
20
20
Active Directory
Active Directory
1.6%
1.6%
21
21
LAN
LAN
1.5%
1.5%
22
22
Unix
Unix
1.5%
1.5%
23
23
DS1
DS1
1.5%
1.5%
24
24
Sonet
Sonet
1.4%
1.4%
25
25
Network Outages
Network Outages
1.4%
1.4%
26
26
Setup
Setup
1.3%
1.3%
27
27
Alcatel
Alcatel
1.3%
1.3%
28
28
Linux
Linux
1.3%
1.3%
29
29
DNS
DNS
1.3%
1.3%
30
30
DSL
DSL
1.1%
1.1%
31
31
T-1
T-1
1.1%
1.1%
32
32
Hardware Issues
Hardware Issues
1.1%
1.1%
33
33
Netcool
Netcool
1.1%
1.1%
34
34
Dacs
Dacs
1.1%
1.1%
35
35
PCS
PCS
1%
1%
36
36
Network Devices
Network Devices
1%
1%
37
37
Telco
Telco
1%
1%
38
38
DS0
DS0
1%
1%
39
39
Verizon
Verizon
1%
1%
40
40
Mpls
Mpls
1%
1%
41
41
Infrastructure
Infrastructure
0.9%
0.9%
42
42
Solarwinds
Solarwinds
0.9%
0.9%
43
43
Network Elements
Network Elements
0.9%
0.9%
44
44
Juniper
Juniper
0.9%
0.9%
45
45
SLA
SLA
0.9%
0.9%
46
46
Isdn
Isdn
0.9%
0.9%
47
47
LEC
LEC
0.9%
0.9%
48
48
HP Openview
HP Openview
0.8%
0.8%
49
49
T3
T3
0.8%
0.8%
50
50
DMS
DMS
0.8%
0.8%

19,842 Network Operation Technician Jobs

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