What does a network operation technician do?

A network operation technician is responsible for providing technical assistance with computer network issues. Network operation technicians repair and troubleshoot networks and routers, identifying the source of defects by listening to the customers and determining step-by-step guidelines for resolution. They also configure servers to optimize the network's performance and recommend strategies to improve the system's infrastructure. A network operation technician must have excellent organizational and technical skills, especially in explaining the network problems to the customers and addressing preventive maintenance.
Network operation technician responsibilities
Here are examples of responsibilities from real network operation technician resumes:
- Control and manage digital, voice and data circuits with DMS, SNMP and X.400-500 protocols.
- Manage, install, and setup network interface devices (NIDS) via VPN and private IP.
- Manage the F5 BigIP GTM/LTM appliances to include writing iRules, SSL offload and everyday task of creating WIP and VIPs.
- Perform basic network routing troubleshooting via BGP, OSPF.
- Update and maintain DNS records for stores, call centers and vendors in a Unix environment.
- Process configuration changes on Cisco routers, switches and monitor Aruba wireless controllers.
- Monitor and perform troubleshooting BGP peering sessions on backbone routers and escalate issues to corresponding organization.
- Perform in-depth configuration on a variety of telecommunications equipment to including; routers, switches, and multiplexers.
- Configure EIGRP and OSPF redistribution via VRF into MP-BGP.
- Test and turn-up of MPLS networks with VRF tunnels.
- Implement solutions base on client o MPLS requests and needs.
- Configure and deploy new workstations and troubleshot hardware and software issues.
- Perform installations and repairs of PCs, servers, and printers.
- Install OS patches and updates as well as application updates and upgrades.
- Utilize a network management system via UNIX terminals to detect and resolve alarms.
Network operation technician skills and personality traits
We calculated that 9% of Network Operation Technicians are proficient in Troubleshoot, Network Operations, and Customer Service. They’re also known for soft skills such as Analytical skills, Communication skills, and Multitasking skills.
We break down the percentage of Network Operation Technicians that have these skills listed on their resume here:
- Troubleshoot, 9%
Major responsibility is to quickly and efficiently troubleshoot customer and proactively generated tickets having physical and logical layer issues.
- Network Operations, 8%
Assisted in defining and initiating a seamless implementation of the Preventive Maintenance system for MCI's Network Management Center/Network Operations Center.
- Customer Service, 7%
Work with other internal support organizations within Information Services to achieve departmental goals and meet customer service level agreements.
- NOC, 5%
Facilitated and coordinated maintenance efforts through the NOC in conjunction with supervisory field personnel.
- Switches, 5%
Performed in-depth configuration on a variety of telecommunications equipment to including; routers, switches, and multiplexers.
- Technical Support, 4%
Provide customer/technical support regarding information technology.
"troubleshoot," "network operations," and "customer service" are among the most common skills that network operation technicians use at work. You can find even more network operation technician responsibilities below, including:
Analytical skills. One of the key soft skills for a network operation technician to have is analytical skills. You can see how this relates to what network operation technicians do because "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Additionally, a network operation technician resume shows how network operation technicians use analytical skills: "provided customer support by performing post mission software analysis, and solving complex computing system anomalies. "
Communication skills. Another soft skill that's essential for fulfilling network operation technician duties is communication skills. The role rewards competence in this skill because "administrators must describe problems and their solutions to non-it workers." According to a network operation technician resume, here's how network operation technicians can utilize communication skills in their job responsibilities: "provided customer support on hosting and telecommunications issues. "
Multitasking skills. This is an important skill for network operation technicians to perform their duties. For an example of how network operation technician responsibilities depend on this skill, consider that "administrators may have to work on many problems and tasks at the same time." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a network operation technician: "used multitasking and knowledge in unix and aol proprietary systems while working individually in an overnight setting. ".
Problem-solving skills. A big part of what network operation technicians do relies on "problem-solving skills." You can see how essential it is to network operation technician responsibilities because "administrators must quickly resolve problems that arise with computer networks." Here's an example of how this skill is used from a resume that represents typical network operation technician tasks: "provided customer support assistance in trouble-ticket resolution. "
The three companies that hire the most network operation technicians are:
- Deloitte37 network operation technicians jobs
- Crown Castle International14 network operation technicians jobs
- Granite Telecommunications9 network operation technicians jobs
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Network operation technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, network operation technician responsibilities require skills like "troubleshoot," "network operations," "switches," and "routers." Meanwhile a typical technician support tier has skills in areas such as "phone calls," "tier ii," "lan," and "software applications." This difference in skills reveals the differences in what each career does.
Technician support tiers really shine in the technology industry with an average salary of $62,098. Comparatively, network operation technicians tend to make the most money in the retail industry with an average salary of $74,614.technician support tiers tend to reach similar levels of education than network operation technicians. In fact, technician support tiers are 2.9% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Network operation technician vs. Network engineer
A network engineer is responsible for managing a network system, monitoring its performance, and upgrading its features to optimize performance and boost efficiency. Network engineers also create new systems, designing them based on clients' specifications and business needs. They also check network defects, perform troubleshooting, improve data security systems, and install security updates. A network engineer must have excellent knowledge of the technology industry, as well as a broad understanding of system codes, programming languages, and network configurations.
In addition to the difference in salary, there are some other key differences worth noting. For example, network operation technician responsibilities are more likely to require skills like "network operations," "customer service," "routers," and "trouble tickets." Meanwhile, a network engineer has duties that require skills in areas such as "firewall," "eigrp," "network design," and "ios." These differences highlight just how different the day-to-day in each role looks.
Network engineers may earn a higher salary than network operation technicians, but network engineers earn the most pay in the technology industry with an average salary of $90,927. On the other hand, network operation technicians receive higher pay in the retail industry, where they earn an average salary of $74,614.In general, network engineers achieve similar levels of education than network operation technicians. They're 4.2% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Network operation technician vs. Network manager
A network manager is responsible for monitoring the efficient network connection of the company's technology systems, analyzing system designs, and overseeing installation processes and programs. Network managers inspect the efficiency of existing network management systems, upgrading network data to boost optimal performance and communication transportation. A network manager must have excellent knowledge of technology disciplines and should always be updated with the recent technology trends, guiding the network staff on their tasks and immediately resolving system defects and discrepancies.
The required skills of the two careers differ considerably. For example, network operation technicians are more likely to have skills like "noc," "technical support," "trouble tickets," and "rf." But a network manager is more likely to have skills like "network hardware," "project management," "provider network," and "san."
Network managers earn the best pay in the technology industry, where they command an average salary of $105,251. Network operation technicians earn the highest pay from the retail industry, with an average salary of $74,614.Most network managers achieve a higher degree level compared to network operation technicians. For example, they're 5.5% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Network operation technician vs. Network support analyst
Network support analysts are professionals who provide technical support as well as maintain various network components for an organization's network system. These analysts are responsible for installing and configuring local area networks (LANs), wide area networks (WANs), internet systems, and other components of network systems. They are required to monitor the performance of networks and systems and align network use and access by using master consoles. Network support analysts must also organize and deploy security measures for the network so that they can safeguard software, hardware, and data.
Even though a few skill sets overlap between network operation technicians and network support analysts, there are some differences that are important to note. For one, a network operation technician might have more use for skills like "customer service," "rf," "solarwinds," and "fault isolation." Meanwhile, some responsibilities of network support analysts require skills like "firewall," "network security," "ios," and "visio. "
In general, network support analysts earn the most working in the technology industry, with an average salary of $98,644. The highest-paying industry for a network operation technician is the retail industry.The average resume of network support analysts showed that they earn similar levels of education compared to network operation technicians. So much so that theyacirc;euro;trade;re 2.0% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.0%.Types of network operation technician
Updated January 8, 2025











