What does a network operations analyst do?
Network operations analysts are information technology (IT) professionals who provide technical analysis on the issues and outages occurring across the network system of an organization. These analysts must manage the organization's technical teams to provide timely response to all incidents, outages, and performance alerts while categorizing those issues. They are required to review performance for various systems and report any trends in hardware and application performance to their assist senior technical personnel. Network operations analysts must also notify their clients and third-party service providers about issues and remediation status.
Network operations analyst responsibilities
Here are examples of responsibilities from real network operations analyst resumes:
- Coordinate and manage all vendor quotes per SLA to meet business needs.
- Manage site to site VPN connectivity and configuration as well as DMZ configuration.
- Manage technicians to perform circuit upgrades on Cisco routers and upgrades to voice over IP (VOIP).
- Select to train on a new customer database system to facilitate managing client telecommunication data.
- Monitor and perform root cause analysis on issues with corporate loop, distribution switches, and Internet routers.
- Maintain the availability and support of UNIX, NT WIN2000 and WIN2003, and LINUX server operating systems.
- Isolate, troubleshot, resolve and document various network issues affecting routers, hubs, switches, servers and communications circuits.
- Support protocol on Cisco equipment such as BGP, EIGRP, OSPF, and HSRP.
- FTP transmissions and TCP/IP connections verify, check and restart.
- Used monitoring tools as Solarwinds, and software for specific equipment's of the company.
- Resolve service relate issues that have occurred because of the DSL and VoIP roll out project.
- Research multiple sources for solutions to OS issues and apply fix or determine if reimaging system is more effective.
- Design, develop, implement, and administer, network architecture and system security for new NOC and corporate headquarters.
- Work together with various teams in the OCC including debit, UNIX, mainframe, production control, and network.
- Perform new device installs, device decommissions, EOL's, IOS, RIOS reviews and upgrades on various platforms.
Network operations analyst skills and personality traits
We calculated that 10% of Network Operations Analysts are proficient in Network Operations, Troubleshoot, and Switches. They’re also known for soft skills such as Communication skills, Multitasking skills, and Problem-solving skills.
We break down the percentage of Network Operations Analysts that have these skills listed on their resume here:
- Network Operations, 10%
Presided over troubleshooting of network operations problems related to customers and identifying appropriate solutions based on root cause analysis.
- Troubleshoot, 6%
Coordinated outages with proper personnel to troubleshoot calls and engaged additional resources as needed to resolve service impacting events.
- Switches, 4%
Isolated, troubleshot, resolved and documented various network issues affecting routers, hubs, switches, servers and communications circuits.
- Linux, 4%
Act as the team subject matter expert in support of the Linux application server environment.
- Remedy, 4%
Provide quality, timely and accurate end-to-end support of Remedy ticketing and notifications.
- Routers, 4%
Produce documentation for installation of remote deployed Cisco routers.
Common skills that a network operations analyst uses to do their job include "network operations," "troubleshoot," and "switches." You can find details on the most important network operations analyst responsibilities below.
Communication skills. One of the key soft skills for a network operations analyst to have is communication skills. You can see how this relates to what network operations analysts do because "administrators must describe problems and their solutions to non-it workers." Additionally, a network operations analyst resume shows how network operations analysts use communication skills: "analyzed nationwide provisioning needs for verizon, including desktop support, pc software, and telecommunications needs. "
Multitasking skills. Another essential skill to perform network operations analyst duties is multitasking skills. Network operations analysts responsibilities require that "administrators may have to work on many problems and tasks at the same time." Network operations analysts also use multitasking skills in their role according to a real resume snippet: "used multitasking and knowledge in unix and aol proprietary systems while working individually in an overnight setting. "
Problem-solving skills. This is an important skill for network operations analysts to perform their duties. For an example of how network operations analyst responsibilities depend on this skill, consider that "administrators must quickly resolve problems that arise with computer networks." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a network operations analyst: "document network problems and resolutions for future reference. ".
Analytical skills. network operations analyst responsibilities often require "analytical skills." The duties that rely on this skill are shown by the fact that "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." This resume example shows what network operations analysts do with analytical skills on a typical day: "monitored datacenter and network utilizing tools such as orion solarwinds, and microsoft sccm to monitor systems health status. "
The three companies that hire the most network operations analysts are:
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Compare different network operations analysts
Network operations analyst vs. Noc technician
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
These skill sets are where the common ground ends though. The responsibilities of a network operations analyst are more likely to require skills like "noc," "itil," "dod," and "incident management." On the other hand, a job as a noc technician requires skills like "rf," "phone calls," "os," and "tdm." As you can see, what employees do in each career varies considerably.
Noc technicians earn the highest salaries when working in the professional industry, with an average yearly salary of $56,227. On the other hand, network operations analysts are paid more in the utilities industry with an average salary of $75,791.noc technicians tend to reach similar levels of education than network operations analysts. In fact, noc technicians are 3.9% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Network operations analyst vs. Senior network engineer
A senior network engineer is responsible for managing the organization's network infrastructure, handling advanced network issues, upgrading the system's design for optimization, configuring network features, and ensuring the network's highest security measures to avoid unauthorized access and suspicious activities. Senior network engineers work with network architects to implement network designs, run diagnostic tests, and create network solution reports for review and recovery reference. A senior network engineer must have excellent communication and organization skills and broad knowledge of the technology industry, programming languages, and system codes.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that network operations analyst responsibilities requires skills like "network operations," "routers," "noc," and "customer service." But a senior network engineer might use other skills in their typical duties, such as, "nexus," "load balancers," "qos," and "ios."
On average, senior network engineers earn a higher salary than network operations analysts. Some industries support higher salaries in each profession. Interestingly enough, senior network engineers earn the most pay in the finance industry with an average salary of $112,997. Whereas network operations analysts have higher pay in the utilities industry, with an average salary of $75,791.In general, senior network engineers achieve similar levels of education than network operations analysts. They're 3.2% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for network operations analysts in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Network operations analyst vs. Analyst
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from network operations analyst resumes include skills like "network operations," "switches," "linux," and "remedy," whereas an analyst is more likely to list skills in "data analysis," "management system," "project management," and "strong analytical. "
Analysts earn the best pay in the technology industry, where they command an average salary of $79,330. Network operations analysts earn the highest pay from the utilities industry, with an average salary of $75,791.analysts typically earn similar educational levels compared to network operations analysts. Specifically, they're 4.4% more likely to graduate with a Master's Degree, and 1.0% more likely to earn a Doctoral Degree.Network operations analyst vs. Network support engineer
A network support engineer is an information technology expert who designs and develops computer systems, ensuring efficiency and smooth workflow. Among their responsibilities include performing installations and upgrades, configuring networks, troubleshooting issues, gathering and analyzing data to identify areas needing improvement, and recommending strategies to optimize network operations. They must also provide technical support to staff, address issues and concerns, conduct inspections, and perform repairs. Moreover, a network support engineer must regularly monitor networks while implementing the company's security and safety standards.
Types of network operations analyst
Updated January 8, 2025
