Network operations center manager job description

As the Senior Network Operations Center (NOC) Manager you will manage the performance and activities of network and cybersecurity operations to maintain 24x7x365 operational availability of critical networks and systems at various classification levels. You will leverage your expertise and provide oversight during the development of SOPs, knowledge base, and troubleshooting guides. The Senior Network Operations Center (NOC) Manager will serve as the subject matter expert for all NOC activities and provide daily oversight, guidance, training, mentoring, and performance management to all team members.

This position is contingent upon contract award.

What you’ll do:

The Senior Network Operations Center (NOC) Manager will be responsible for the following, but not limited to:

• Responsible for designing and configuring environments and implementation plans for hosting complex application workloads.
• Provides critical operational insight current workload and upcoming requirements validate infrastructure can support mission.
• Maintains STIG/harden/patch virtual environment as required
• Monitors environment for issues and remediate problems
• Troubleshoots, diagnose, and resolve hardware, software, and other network and system problems
• Coordinates computer network access and use
• Designs, configures, and test networking software, computer hardware, and operating system software
• Configuring firewalls, routing, and switching to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Report network status.

Required Qualifications:

• Master’s Degree in Computer Science, IT, Systems Engineering, or a related field
• Minimum 20+ years’ experience
• US Citizenship and a current active DoD TOP SECRET Clearance; with SCI ELIGIBILITY
• Certified in ITIL 3 framework with willingness to obtain ITIL 4
• Experience that includes Cisco, Juniper, and Equinix

Desired Qualifications:

• Current SCI Clearance
• Possess ITIL 4 certification
• Formal Agile training and Certifications
• PMP

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

Colorado Salary Minimum: $92,900
Colorado Salary Maximum: $225,400

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

The Homeland Security Solutions Operation within the Intelligence Group at Leidos currently has an opening for a Network Operations Center (NOC) Manager. The NOC Manager will serve as the Leidos primary representative responsible for all NOC Operations services and collaboration with other service providers in the developing, operating, and maintaining critical Network monitoring for the Department of Homeland Security (DHS). This role in concert with the SOC Manager will be responsible for all technical leadership and support for existing infrastructure. This position requires leading and engaging teams of people with diverse skills to develop comprehensive security solutions ranging from IT infrastructure, applications, system architecture, to full enterprise services, from program management activities and agency-wide operational support. The successful candidate will be able to conceptualize these solutions around key business needs and goals in full awareness of industry trends. This position requires a broad and deep understanding of technology and IT delivery services.
Primary Responsibilities

+ Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities

+ Manage and direct Tier I and II network operations teams in maintaining continuous network monitoring and connectivity and all specified service levels for all data, voice, video, and wireless services delivered

+ Manage network monitoring tools, alerts, and escalation processes and procedures for multiple classification networks

+ Develop and implement processes and procedures to ensure timely troubleshooting and resolution of incidents and outages

+ Plan and oversee network installation and maintenance activities; maintain approved network configurations; enforce change control procedures, and support root cause analysis

+ Coordinate with the network engineering team on network upgrades/ enhancements and escalated incidents

+ Monitor and collect network load and performance statistics ensuring total visibility and network health

+ Lead assigned disaster recovery/COOP planning and testing activities

+ Manage distribution and installation of firmware and software patches and ensure that updates to all network devices and software are performed to comply with service levels

+ Support procurement of network equipment and software, including specification, receipt, tracking, storing, staging and final equipment disposition

+ Ensure that network hardware and software inventories are current and accurate

+ Track/maintain/renew all licenses and maintenance contracts

+ Plan and implement network security measures and tools, including boundary protection; enforce policies for network and device access, manage access rights and permissions

+ Manage/ integrate the services of subcontractors and vendors

Basic Qualifications

+ 8+ years of leadership experience managing NOC teams

+ 2+ years of experience supervising or leading teams or projects

+ Bachelor degree in technical fields with 8+ years of prior relevant experience or Master degree in technical field with 6+ years of prior relevant experience; Industry certifications will be considered in augmenting years of experience.

+ Self-motivated and focused on delivering outcomes; ability to work independently and collaborate with large teams

+ Strong communication skills (writing, speaking, and listening); ability to articulate solutions and rationale for design decisions.

+ Must possess at least one of the following Cybersecurity Certifications: CISSP, CCSP, CCNA, CISSP-ISSAP, CISSP-ISSEP, GIAC, SSCP, Security+ (or equivalent as approved by the Government)

+ An active TS/SCI security clearance

Preferred Qualifications

+ Knowledgeable on emerging technologies and state-of-the-art Cyber tools/applications

Pay Range:Pay Range $113,100.00 - $174,000.00 - $234,900.00 REQNUMBER: R-00084280-OTHLOC-PL-2D2128

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Department:
Network Operations Center (NOC)


Employment Type:
Full Time


Location:
Napa


Description



Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?


A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It's fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we're looking forward to having you meet our team!


Our Benefits:

• Medical- Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays

The NOC Manager oversees a team of engineers and is responsible for the management of all processes associated with Endsight's private cloud, internal platforms and tools, and the systems used to provide monitoring, alerting, patching, and security for thousands of our client' IT infrastructure, servers and endpoint devices. Success as Endsight's NOC Manager requires an obsession with building scalable processes that drive efficiencies with an orientation of delivering value to our clients and internal staff. The NOC manager should also possess the communication and project management skills required to work with cross-functional teams to implement and manage systems and tools as business needs require.

The NOC manager reports to the Director of Operations and is key member of the Management team.

Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue "excellent customer experiences at EVERY opportunity." Our vision is to be a lot like a great university - a place where employees come, make life long connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.


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LocationNapa, California

DepartmentNetwork Operations Center

Employment TypeFull time

Minimum ExperienceMid-level

Compensation


Key Responsibilities


The NOC Manager's primary responsibilities cover the following areas:


Strategy & Planning

• Plan, organize, and manage staff and overall operations to ensure stability and recoverability of customer's and Endsight's infrastructure and data.
• Provide overall expertise with all network operations functions.
• Able to define, implement and enforce configuration and change management policies and practices.
• Lifecycle management of all internal hardware and systems, including our Private Cloud hosting environment.

Talent & Performance

• Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
• Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Provide procedural training to staff.
• Perform performance objectives and performance reviews with all team members.

Operational & Service

• Hands on technical support work related to the overall health and maintenance of customer and internal environments.
• Perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
• Manage all related partner and 3rd party vendor relationships.
• Ensure adherence of operational processes.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure that reports are accurate and delivered on time.

Skills Knowledge and Expertise



Formal Education & Certification


Bachelor's or master's degree with qualifications in computer science, electrical engineering, telecommunication engineering and information technology and related fields.


Knowledge & Experience


More than 6 years' experience including:

• Kaseya VSA preferred or alternate RMM platform
• Connectwise expertise or other PSA platform
• ERD / MTR / SOC
• Expert knowledge of Virtualization using VMware & HyperV
• Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery and High availability using industry standards.
• Ability to work independently as well as in a team environment.
• Network services experience is desired.