Network operations center supervisor job description

Leidos has an immediate need for a Network Operations Center Supervisor to support the AEGIS contract at NASA's Goddard Space Center (GSFC) in Greenbelt, MD / Virginia / District of Columbia (DC) area. The AEGIS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. Candidate will provide support on the CP NASCOM Mission Network Environment at Goddard Spaceflight Center (GSFC) located in Greenbelt Maryland.
Primary Responsibilities

+ Supervises a staff of up to16 people monitoring NASA's Mission Network on a 24 X 7 basis

+ Manages employee Personal Time Off and Emergency Leave to ensure Shift Coverage is maintained

+ Provides initial training to new employees before they are put on a shift.

+ Provides training as necessary when new Systems/Services are integrated into the network

+ Performs yearly certification of employees to confirm their competence to perform the tasks at hand and AEGIS contract requirements

+ Develops Procedural Documentation for staff and provides recommended changes for documentation outside of their area of responsibility

+ Develops reports on staff workload and identifies risks

Basic Qualifications

+ Knowledge of TCP/IP technology including IP addressing (IPV4 and IPV6), subnet masking.

+ Knowledge of troubleshooting network issues in both a LAN and large WAN environment which includes firewalls and network taps.

+ Knowledge of the Command Line interface for Juniper and Cisco Routers and switches

+ Knowledge of performing traceroutes, executing ping test, performing/evaluating data captures

+ Knowledge of Voice Communications systems and services specifically when routed over an IP infrastructure

+ Knowledge of common test equipment and techniques to troubleshoot both Voice and Data communication services

+ Basic knowledge of Linux distributions

+ Knowledge of all tools in the Microsoft Office Suite (including Word, Excel, PowerPoint, and Visio).

Preferred Qualifications

+ Existing Supervisorial experience in a high-paced NOC environment

+ Knowledge of Quintron's DICES II Voice Communications Systems

+ Holder of one or more network certifications CCNA, CCNP, JNCIA, etc.

EDUCATION & EXPERIENCE: Typically requires BS degree and 8 - 12 years of prior relevant experience

Pay Range:Pay Range $81,900.00 - $126,000.00 - $170,100.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00094284

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of threat mitigation and intelligence related support services. We are recognized experts in Intelligence Community with subject matter expertise in the areas of Security/Threat Mitigation, Technical/IT Services, Operations, and Intelligence Services.
Clearance Requirement:

Active TS/SCI clearance with a polygraph is required.

Enterprise Network Operations Center - Shift Supervisor Springfield, VA

Type of Travel: None

The Shift Supervisor is responsible for directing the on-shift staff, performing oversight and coordination of multisource services providing for Integrated Operations (IO). He/She supports our Enterprise Network Operations Center (ENOC). The Shift Supervisor ensures the monitoring, tracking, and documenting of Severity Level incidents and the escalation of incidents affecting critical business functions. The proactive nature of this position demands an experienced manager with operational experience in directing the performance of resources that support critical operations.

What You'll Get to Do:

* Monitors and tracks service impacting changes in the Enterprise infrastructure
* Works with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the Enterprise
* Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the Enterprise using monitoring tools
* Assists with the development and maintenance of standard operation monitoring procedures
* Assists with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, and documenting a timeline of events)
* Prepares, updates, and reports Situational Awareness to the ENOC PMO and Client Liaisons
* Monitors planned and unplanned service impacting changes
* Assists with the preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages
* Assists with SharePoint Outage Tracker entries and updates
* Assists with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
* Archives Daily Operations Report and Shift Change Log (Day Shift)
* Performs trend analysis reports, as requested
* Checks on the status of Critical Site Tickets and closes them, if possible
* Checks on the status of Prolonged/Multiple Transfers of Tickets and closes them, if possible

You'll Bring These Qualifications:

* An Active TS/SCI Clearance with Polygraph
* Minimum 5 years' of recent and relevant experience successfully monitoring and/or coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements
* Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
* Current Security + Certification
* Current Network + Certification

AND one (1) of the following IT Certifications:

* ITIL v3 Service Operations Management
* ServiceNOW Fundalmentals
* ITIAL 4 Create, Deliver and Support (CDS)

These Qualifications Would be Nice to Have:

* Proficient in word processing, spreadsheets, and desktop applications
* Strong communication and interpersonal skills
* Strong logic and analytical skills
* Strong customer service skills and experience
* Excellent oral and written communication skills
* Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
* Excellent organizational skills
* Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

On September 24, 2021, the U.S. Government's Safer Federal Workforce Task Force issued "2021 Guidance for Federal Contractors and Subcontractors" mandating that Covered federal contractors, including Xator Corporation, and their employees shall be fully vaccinated for COVID-19. Therefore, this position may require individuals to be fully vaccinated (2 weeks past final dose) or have been granted a religious or medical accommodation by December 8, 2021 or shortly thereafter.

Equal Opportunity Statement

Xator Corporation, and its Subsidiaries, provides equal opportunity to all applicants for employment as required by and/or consistent with applicable country law and company policy. Consistent with the foregoing, Xator Corporation provides qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veterans' status, citizenship, sexual orientation, gender identity or any other status(s) protected by law. In the United States, Xator Corporation ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.