Network operations manager job description

* The areas of focus for the Network Technical Recovery Specialist includes management of network stability across multiple complex platforms. Acts as a focal point for incident troubleshooting in medium/high impacting issues.

* Network Technical Recovery Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools.

* The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

* This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management.

* Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations.

* Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

* The Network Technical Recovery Specialist will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value
Key Responsibilities:
* Operational Support of Global Network Technologies
* Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
* Identify service impact, interpret monitoring tools, dashboards, and logs; Work with senior team members to validate impacts and communicate all impacts to internal stakeholders and leadership
* Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow[1]ups are scheduled
* Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of the escalation and resolution
* Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage
* Accountable for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record
Required Skills
* Experience with Network technologies
* WAN, Wired/Wireless LAN, Optical, Public/Private Internet, Routing, Switching, Firewalls, Load Balancing, Proxy, DDI, and AAA
* Experience with troubleshooting complex networking problems
* Knowledgeable on JIRA, Confluence, and experience with Agile framework & SCRUM ceremonies
* Self-starter/self-directed, organized and detail oriented
* Strong technical acumen and analytical skills
* Excellent client interfacing skills
* Strong verbal and written communication skills and ability to work with all levels of management
* Experience aligning actions to business impact and service restoral
* Understand configuration management with tools such as Forward Networks and HPNA
* Knowledge and experience using (both proactive and reactive) advanced tooling. Inclusive of but not limited to Sniffer/wire Shark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, etc.
* The candidate must have excellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels of management.
* Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed
Desired Skills
* Experience in Networking-related disciplines within a design, implementation, or operations role
* Relevant Industry certifications in Network Technologies
* Cloud or SDN knowledge and experience
* Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision o Experience with SDWAN, preferred if on Cloudgenix
* Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
* Experience working in an Agile environment
* Experience of working within Financial Services (Insurance, Banking, Investment banking)
* Experience with other network technologies o WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA
Shift:
1st shift (United States of America)
Hours Per Week:
40

• This position supports a Microsoft Azure Gov (IL4) and DoD (IL5) managed service environments.
• Run the daily administration of the network operations in the cloud.
• Oversee and manage all network changes and incidents for the Azure environments in ServiceNow.
• Troubleshoot issues related to network and application performance to assist in resolving issues impacting hosted applications.
• Plan and execute all network infrastructure patching and device upgrades.
• Ensure all cybersecurity compliance with IAVM and STIGs for network infrastructure.
• Maintain required network documentation and diagrams as needed for the cloud network architecture and customer enclaves.
• Provide on-call support for triage and resolution of after-hours production incidents.
• Proactively interface with all of the cloud team covering all technology areas.
• ssist with identifying and planning potential new cloud services, features, and capabilities.
• Serve as overall subject matter expert on Network Administrator technology and market capabilities/trends.
• Design and implement secure network and application delivery solutions providing high availability to hosted customer applications.
• Perform fundamental network concepts and technologies such as common network services (DNS, SNMP, NTP, etc.) and application protocols (HTTP, SSL),
• nalyze packet captures to troubleshoot common network and application issues
• Manage multiple large-scale projects including automating routine administrative and network, storage, server, and application technologies, Palo Alto firewalls and F5 devices
• Collaborate with internal and external parties to transform high-level technical objectives into comprehensive technical requirements for submission as change requests.

REQUIRED SKILLS:

• Minimum 5 recent experience with above duties, including the following;
• MS Azure, automation concepts, tools, and scripting languages (Terraform, Ansible, etc.), DoD STIGs and IAVM.
• ctive Certifications - CompTIA Security and Cisco CCNP.
• MUST Be US Citizen minimum 3 years for Government Clearance.
• Education MUST have a BS or BA degree in STEM or related Fields.

To learn more about other opportunities or To Apply, please visit www.JTSUSA.com/Careers.

JTSI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

#Job #Career #Opportunity #Profession #Employment #Occupation

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Directs and manages QCIPN data analytics, coding, value based contracts and EMR optimization tools (e.g., Epic Healthy Planet).

• Oversees functions related to operational efficiencies and program/project implementation for the Queen's Clinically Integrated Physician Network (QCIPN).

• Collaborates with other QCIPN leaders to develop/execute analytics strategy, risk adjustment coding strategy, and EMR optimization strategy.

• Oversees pay for value contract execution as it relates to QCIPN operations and develops business processes and efficiencies to administer services offered by QCIPN members.

• Works cross-functionally with internal clinical, administrative and technical teams and payer partners to develop the tools, processes and reporting required to ensure complete and accurate documentation and coding for the QCIPN covered lives.

• Evaluates results achieved with respect to goals and objectives for assigned area(s) and ensures effective utilization of human and material resources.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: finger dexterity, seeing, hearing, speaking.

• Continuous: sitting, static gripping of an object for prolonged periods.

• Frequent: walking.

• Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object.

• Operates computer, calculator, telephone, fax and printer.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Bachelor's degree in business administration, finance, health care administration or related field.

• Master's degree preferred.

• Medical coding certification (CPC, COC, CIC, CCS-P, CCS, or CRC) preferred.

B. EXPERIENCE:

• Five (5) years progressive healthcare experience working with population health or compliance programs, or in risk adjustment.

• Two (2) years supervisory/leadership experience.

• Experience to demonstrate:

o Knowledge of diagnoses/procedures in accordance with current ICD coding principles.

o Ability to be an effective, collaborative partner with internal and external stakeholders.

o Strong quantitative and analytical skills.

• Prior experience with CMS, HMSA, and alternative payments models.

• Prior experience working with physicians and organizational leadership.

• Prior experience with Epic and/or Elation EHRs is preferred.

Equal Opportunity Employer/Disability/Vet