Network service manager job description
Updated March 14, 2024
9 min read
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Example network service manager requirements on a job description
Network service manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in network service manager job postings.
Sample network service manager requirements
- Minimum of 5 years of experience in managing network services
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proficiency in network protocols such as TCP/IP, DNS, DHCP, and SNMP
- Experience with firewall technologies and security protocols
- Ability to troubleshoot network issues and provide solutions in a timely manner
Sample required network service manager soft skills
- Strong leadership and management skills
- Excellent communication skills, both written and verbal
- Ability to work well in a team environment
- Strong analytical and problem-solving skills
- Ability to adapt to changing technologies and work in a fast-paced environment
Network service manager job description example 1
CHRISTUS Health network service manager job description
The Manager Network Services is responsible for executing the Information Management vision and strategy as defined by the Office of the CIO; responsible for operation and delivery of information systems and processes related to IT Telecommunications; managing budgets and contracts; delivering high quality, cost effective solutions to all levels of users; supporting the business goals and objectives for the IM Department and the CHRISTUS organization as a whole. Responsible for leading staff in networking architecture, operational support definition, education, and training, Tier 3 Incident Management, and participating in Problem Management, Capacity Planning, Availability Management, and IT Service Continuity Management as related to local area, wide area, wireless networks, enterprise voice systems, PBX systems, VoIP, routing, switching, call routing, and internet gateway services including all vendor service provisioning and cost accounting, billing, and optimization. Collaborates and/or briefs I.T. senior management and sourcing vendors to identify present IT technology priorities and determine future needs that are consistent with CHRISTUS Health goals and direction. Drive innovation in the operations organization through delivery of excellence in products, process, and execution. Accountable for managing all voice network, data network, and telecommunication-related hardware, software, strategy, staff and outsourced vendors including staff augmentation and vendor management. Meets technical operations financial objectives by forecasting technical operations requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Plan, prioritize, schedule and manage projects, service requests and routine assignments in a manner that promotes and emphasizes a commitment to exceptional customer service standards
Assign technical, supervisory, administrative and financial resources to meet customer service requirements and other approved corporate and regional goals
Develop and implement effective processes to document and communicate all plans, priorities, schedules and the current status of all service requests, projects and other assignments
Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components
Operate within authorized staffing and budget limits at all times, unless prior approval is given for an exception
Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals
Terminate staff as required Plan and manage the development and delivery of training and educational programs for all departmental personnel Provide ongoing leadership and motivation to ensure that the staff is focused, committed and capable of producing expected results Create and maintain a teamwork environment conducive to productive output and a rewarding work experience Establish, communicate and enforce department policies, procedures and standards Provide input into the information system vision and strategy of the organization Assist with the development, implementation, communication and promotion of strategic and tactical plans Provide technical oversight of system architectural development and technical guidance on problem definition and resolution Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes Develop and implement standards and procedures for pro-active System Monitoring and Management tools and techniques Administer processes to address system deficiencies and problems, including operational, capacity and performance aspects Maintain close contact with key vendors to receive support information and assistance Establish and monitor department quality objectives, milestones, service levels and benchmarks Develop and implement effective tools to measure performance against these standards, and to document and regularly report on them Demonstrate strong interpersonal skills, including both negotiating skills and teamwork through actions and job performance Communicate effectively, both orally and in writing, to facilitate understanding, ownership and teamwork among subordinates, leading to the accomplishment of project and service goals and objectives Perform other duties and special projects as assigned by the Director of Data Centers and Infrastructure (DCI)
Requirements:
Bachelor's Degree
Work Type:
Full Time
Plan, prioritize, schedule and manage projects, service requests and routine assignments in a manner that promotes and emphasizes a commitment to exceptional customer service standards
Assign technical, supervisory, administrative and financial resources to meet customer service requirements and other approved corporate and regional goals
Develop and implement effective processes to document and communicate all plans, priorities, schedules and the current status of all service requests, projects and other assignments
Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components
Operate within authorized staffing and budget limits at all times, unless prior approval is given for an exception
Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals
Terminate staff as required Plan and manage the development and delivery of training and educational programs for all departmental personnel Provide ongoing leadership and motivation to ensure that the staff is focused, committed and capable of producing expected results Create and maintain a teamwork environment conducive to productive output and a rewarding work experience Establish, communicate and enforce department policies, procedures and standards Provide input into the information system vision and strategy of the organization Assist with the development, implementation, communication and promotion of strategic and tactical plans Provide technical oversight of system architectural development and technical guidance on problem definition and resolution Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes Develop and implement standards and procedures for pro-active System Monitoring and Management tools and techniques Administer processes to address system deficiencies and problems, including operational, capacity and performance aspects Maintain close contact with key vendors to receive support information and assistance Establish and monitor department quality objectives, milestones, service levels and benchmarks Develop and implement effective tools to measure performance against these standards, and to document and regularly report on them Demonstrate strong interpersonal skills, including both negotiating skills and teamwork through actions and job performance Communicate effectively, both orally and in writing, to facilitate understanding, ownership and teamwork among subordinates, leading to the accomplishment of project and service goals and objectives Perform other duties and special projects as assigned by the Director of Data Centers and Infrastructure (DCI)
Requirements:
Bachelor's Degree
Work Type:
Full Time
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Network service manager job description example 2
Horizontal network service manager job description
Responsibilities
• The Network Services Manager also works closely with executive management in defining and articulating the organization's information technology objectives and is responsible for ensuring network function and security
• Projects this role is currently working on include, but not limited to, security system implementation and management, migration of on-premises data center to Azure, disaster recovery validation and phone implementation for the entire company
• Manage network and telecommunications activities and resources, which include direct network and telecommunications activities to ensure successful maintenance and improvement of company information technology systems
• Manage department staff and consultants
• Recruit, select, train, develop, evaluate, motivate and retain staff for the successful performance of the department and achievement of company objectives
• Participate in department activities and serve as expert resource to resolve complex issues
• Act as project manager for network and telecommunications initiatives
• Develop, plan, direct and implement projects to achieve business goals relative to profitability, cost control, and organizational effectiveness
• Develop and maintain knowledge of company business operations to assist in meeting the information needs of the company
• Provide alternatives and solutions to business problems through technical knowledge and practical experience
• Keep abreast of new technological developments through literature, training, and networking, and introduce to company when cost/benefit warrants
• Recommend, establish and implement information systems-related policies, procedures, and standards
• Oversee disaster recovery and avoidance plan and establish internal and external information security controls
• Provide information, analysis and recommendations to support and manage the department operating budget
• Evaluate, select and negotiate vendor responses and contracts
• Ensure contractual compliance, approve billing, monitor and evaluate ongoing performance of vendors
• Maintain network functionality and connectivity
• Maintain network servers, applications, database systems, workstations and printers
• May assess, purchase, install and maintain software and hardware and reallocate used equipment
• Provide technical support as requested or assigned
• Monitor and troubleshoot network connectivity issues and other technical problems for sales agents and employees
• Maintain virus protection and firewalls
• Provide backup and disaster recovery planning and execution for network servers and applications
• The Network Services Manager also works closely with executive management in defining and articulating the organization's information technology objectives and is responsible for ensuring network function and security
• Projects this role is currently working on include, but not limited to, security system implementation and management, migration of on-premises data center to Azure, disaster recovery validation and phone implementation for the entire company
• Manage network and telecommunications activities and resources, which include direct network and telecommunications activities to ensure successful maintenance and improvement of company information technology systems
• Manage department staff and consultants
• Recruit, select, train, develop, evaluate, motivate and retain staff for the successful performance of the department and achievement of company objectives
• Participate in department activities and serve as expert resource to resolve complex issues
• Act as project manager for network and telecommunications initiatives
• Develop, plan, direct and implement projects to achieve business goals relative to profitability, cost control, and organizational effectiveness
• Develop and maintain knowledge of company business operations to assist in meeting the information needs of the company
• Provide alternatives and solutions to business problems through technical knowledge and practical experience
• Keep abreast of new technological developments through literature, training, and networking, and introduce to company when cost/benefit warrants
• Recommend, establish and implement information systems-related policies, procedures, and standards
• Oversee disaster recovery and avoidance plan and establish internal and external information security controls
• Provide information, analysis and recommendations to support and manage the department operating budget
• Evaluate, select and negotiate vendor responses and contracts
• Ensure contractual compliance, approve billing, monitor and evaluate ongoing performance of vendors
• Maintain network functionality and connectivity
• Maintain network servers, applications, database systems, workstations and printers
• May assess, purchase, install and maintain software and hardware and reallocate used equipment
• Provide technical support as requested or assigned
• Monitor and troubleshoot network connectivity issues and other technical problems for sales agents and employees
• Maintain virus protection and firewalls
• Provide backup and disaster recovery planning and execution for network servers and applications
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Network service manager job description example 3
Carter's network service manager job description
**Job Descriptions:**
**Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company's Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.**
**Baby Clothing, Kids Clothes, Toddler Clothes Carter's**
**Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.**
**Essential Job functions**
**Personnel Management, Project Management, Personnel Management and Continuous Improvement (70%)**
+ Ensure that the Networking Systems team delivers high quality, timely, and relevant support to end users
+ Manage scheduling, staffing, and evaluation of team members
+ Maintains and monitors the health and effectiveness of Corporate Network & related Security systems (firewalls, load balancers, etc.)
+ Direct project activities of the Network team, insuring adherence to established PLC methodology
+ Maintain the documentation and operating procedures of all systems, configurations, and operating standards
+ Develop and maintain standard systems performance reporting and statistics for all production Network Systems
+ Audits and evaluates the performance of functional area and recommends whatever action is necessary to ensure that objectives and goals are achieved efficiently
+ Reviews security and compliance requirements and controls (PCI, SOX, NIST)
+ Collaborates closely with IT/Business peers to ensure security controls and objectives are aligned and integrated
**Networking Systems Support (30%)**
+ Maintain 24x7x365 on call support for Networking Systems
+ Manage Networking Systems technical problems; quickly identifying, addressing, and resolving issues
+ Support infrastructure elements such as equipment racks, structured cabling, fiber interconnects
+ Provide WAN support, including SDWAN, Metro Ethernet, remote access & vendor VPN connections
+ Support firewalls for PCI test and production, Corporate Internet, and Vendor/Supplier WAN connections
+ Maintain Enterprise Wireless connectivity
**Supervisory / Budgetary / External communication responsibility**
+ Responsible for managing a small Network Services team
+ Responsible for managing vendor relationships relating to Network Services
+ Assists with managing overall IT expense / capital budgets
+ Primary point of contact for representing Network Services: will respond to all inquiries & requests
**Secondary functions**
+ Understands and supports the Company's goals and objectives, and makes certain that his/her actions and decisions are consistent with them
+ Keeps his/her superior informed of all matters of importance and particularly those instances where deviations from planned results are likely to occur
+ Performs other responsibilities and duties as assigned by his/her superior
+ Function as back up or hands-on assistance during high volume time periods
**Knowledge, skill, and ability requirements**
+ Superior customer service skills a must
+ Strong level of analytical and problem-solving abilities
+ Vigorous attention to detail and documentation skills
+ Broad understanding of Cisco/Meraki and Fortinet LAN/WAN infrastructure, design, and adherence to best practices
+ Design, plan, and implement complex cloud network configurations within AWS and other public cloud providers
+ Understands DR planning and execution, maintaining an active DR plan for Network Services
**Prior work experience and educational requirements**
+ Bachelor's degree or 10+ years IT experience managing networks in a corporate environment supporting 1000+ users
+ Experience with an International Company/Agency a plus
+ Knowledge of Retail IT environment a plus
NOTE: This position description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the position description.
_Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law._
Required Experience:
Keyword:
From: Carters, Inc
**Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company's Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.**
**Baby Clothing, Kids Clothes, Toddler Clothes Carter's**
**Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.**
**Essential Job functions**
**Personnel Management, Project Management, Personnel Management and Continuous Improvement (70%)**
+ Ensure that the Networking Systems team delivers high quality, timely, and relevant support to end users
+ Manage scheduling, staffing, and evaluation of team members
+ Maintains and monitors the health and effectiveness of Corporate Network & related Security systems (firewalls, load balancers, etc.)
+ Direct project activities of the Network team, insuring adherence to established PLC methodology
+ Maintain the documentation and operating procedures of all systems, configurations, and operating standards
+ Develop and maintain standard systems performance reporting and statistics for all production Network Systems
+ Audits and evaluates the performance of functional area and recommends whatever action is necessary to ensure that objectives and goals are achieved efficiently
+ Reviews security and compliance requirements and controls (PCI, SOX, NIST)
+ Collaborates closely with IT/Business peers to ensure security controls and objectives are aligned and integrated
**Networking Systems Support (30%)**
+ Maintain 24x7x365 on call support for Networking Systems
+ Manage Networking Systems technical problems; quickly identifying, addressing, and resolving issues
+ Support infrastructure elements such as equipment racks, structured cabling, fiber interconnects
+ Provide WAN support, including SDWAN, Metro Ethernet, remote access & vendor VPN connections
+ Support firewalls for PCI test and production, Corporate Internet, and Vendor/Supplier WAN connections
+ Maintain Enterprise Wireless connectivity
**Supervisory / Budgetary / External communication responsibility**
+ Responsible for managing a small Network Services team
+ Responsible for managing vendor relationships relating to Network Services
+ Assists with managing overall IT expense / capital budgets
+ Primary point of contact for representing Network Services: will respond to all inquiries & requests
**Secondary functions**
+ Understands and supports the Company's goals and objectives, and makes certain that his/her actions and decisions are consistent with them
+ Keeps his/her superior informed of all matters of importance and particularly those instances where deviations from planned results are likely to occur
+ Performs other responsibilities and duties as assigned by his/her superior
+ Function as back up or hands-on assistance during high volume time periods
**Knowledge, skill, and ability requirements**
+ Superior customer service skills a must
+ Strong level of analytical and problem-solving abilities
+ Vigorous attention to detail and documentation skills
+ Broad understanding of Cisco/Meraki and Fortinet LAN/WAN infrastructure, design, and adherence to best practices
+ Design, plan, and implement complex cloud network configurations within AWS and other public cloud providers
+ Understands DR planning and execution, maintaining an active DR plan for Network Services
**Prior work experience and educational requirements**
+ Bachelor's degree or 10+ years IT experience managing networks in a corporate environment supporting 1000+ users
+ Experience with an International Company/Agency a plus
+ Knowledge of Retail IT environment a plus
NOTE: This position description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the position description.
_Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law._
Required Experience:
Keyword:
From: Carters, Inc
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Updated March 14, 2024
Updated March 14, 2024