Network services technician job description
Updated March 14, 2024
6 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example network services technician requirements on a job description
Network services technician requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in network services technician job postings.
Sample network services technician requirements
- Associate's degree in Computer Science or related field
- Experience with network administration and monitoring
- Proficiency in configuring and maintaining routers, switches, firewalls, and other network devices
- Experience with network protocols such as TCP/IP, DHCP, DNS, and SMTP
- Ability to troubleshoot network issues and implement solutions in a timely manner
Sample required network services technician soft skills
- Good communication skills and ability to work in a team environment
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet tight deadlines
- Flexibility and willingness to work outside of regular business hours if needed
- Continuous learning and staying up-to-date with new technologies and industry trends
Network services technician job description example 1
Midwestern University network services technician job description
The Network Technician is responsible for the ongoing support and maintenance of the University's network infrastructure and assists with network projects as assigned. Primary responsibilities include general support of our community, changes to network configurations to support new services, and immediate response to critical issues (classroom services failures, WiFi connectivity issues, or any loss of service that affect student education and staff workflows). The proper candidate must demonstrate a knowledge of network infrastructure design, routing protocols, data security, and the ability to create detailed documentation. This is a team environment where specific manufacturer and vendor systems will be cross-trained with other members of the department to create a high level of support for our community. The position reports to the Manager of Networking Services.
Essential Duties and Responsibilities
Maintain and support wired and wireless networks, including route and switch infrastructure Track tasks using the department's project tracking system Respond frequently to urgent type calls to restore service in situations where education or workflows have stopped due to network failures Monitor network traffic, resolve issues as they arise, proactively manage the health of the network Create and maintain thorough documentation of the network environment Complete support requests that come from the Support Center based on our standard response policy Other duties as assigned
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Qualifications
Familiarity of network diagnostics to find routing problems or failed hardware Experience in switch configurations including restore of running configurations preferred Strong skills in communication to ensure each requestor or problem is being understood with timeframes for resolution and installs.
Education and/or Experience
Bachelor degree in Computer Science, Information Technology or related field with at least 1-3 years of networking experience or Bachelor degree in other field with 3-5 years of overall IT experience with the basic understanding of networking. This role requires a basic knowledge of LAN and WAN networking protocols and devices, including switches, routers, and wireless access points. Certifications in related fields (Cisco, CompTIA, Citrix, etc.) strongly preferred. Knowledge of Microsoft Office products (including Visio) and network monitoring tools (e.g. SolarWinds) preferred.
Language Skills
Effective communication skills will be a must for this position. The candidate must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations. The candidate will be required to write reports, business correspondence, and procedure manuals. The candidate must be able to effectively present information to top management.
Reasoning Ability
This position will require a candidate with high reasoning skills. The candidate is required to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The candidate must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Mathematical Ability
This position requires intermediate mathematical skills: Ability to calculate figures and amounts such as discounts, interests, commissions and proportions, percentages, area, circumference and volume. The candidate must be able to apply concepts of basic algebra and geometry.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee is regularly required to stand, walk, sit, reach with hands and arms; use hands to finger, handle, or feel; talk and hear. The employee must occasionally lift or move up to 50 pounds. The employee must regularly lift or move up to 25 pounds. Specific vision abilities required include correctable to 20/20 vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is occasionally exposed to outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with
all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Essential Duties and Responsibilities
Maintain and support wired and wireless networks, including route and switch infrastructure Track tasks using the department's project tracking system Respond frequently to urgent type calls to restore service in situations where education or workflows have stopped due to network failures Monitor network traffic, resolve issues as they arise, proactively manage the health of the network Create and maintain thorough documentation of the network environment Complete support requests that come from the Support Center based on our standard response policy Other duties as assigned
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Qualifications
Familiarity of network diagnostics to find routing problems or failed hardware Experience in switch configurations including restore of running configurations preferred Strong skills in communication to ensure each requestor or problem is being understood with timeframes for resolution and installs.
Education and/or Experience
Bachelor degree in Computer Science, Information Technology or related field with at least 1-3 years of networking experience or Bachelor degree in other field with 3-5 years of overall IT experience with the basic understanding of networking. This role requires a basic knowledge of LAN and WAN networking protocols and devices, including switches, routers, and wireless access points. Certifications in related fields (Cisco, CompTIA, Citrix, etc.) strongly preferred. Knowledge of Microsoft Office products (including Visio) and network monitoring tools (e.g. SolarWinds) preferred.
Language Skills
Effective communication skills will be a must for this position. The candidate must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations. The candidate will be required to write reports, business correspondence, and procedure manuals. The candidate must be able to effectively present information to top management.
Reasoning Ability
This position will require a candidate with high reasoning skills. The candidate is required to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The candidate must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Mathematical Ability
This position requires intermediate mathematical skills: Ability to calculate figures and amounts such as discounts, interests, commissions and proportions, percentages, area, circumference and volume. The candidate must be able to apply concepts of basic algebra and geometry.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee is regularly required to stand, walk, sit, reach with hands and arms; use hands to finger, handle, or feel; talk and hear. The employee must occasionally lift or move up to 50 pounds. The employee must regularly lift or move up to 25 pounds. Specific vision abilities required include correctable to 20/20 vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is occasionally exposed to outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with
all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Post a job for free, promote it for a fee
Resources for employers posting network services technician jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Network services technician job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024