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Network services technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Laura Kier,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical network services technician skills. We ranked the top skills for network services technicians based on the percentage of resumes they appeared on. For example, 30.1% of network services technician resumes contained customer service as a skill. Continue reading to find out what skills a network services technician needs to be successful in the workplace.

15 network services technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how network services technicians use customer service:

Job responsibilities included daily Installation and Maintenance of telecommunication lines with objectives of meeting customer service commitments and company goals.
Provide technical assistance to communications technicians on customer service problems.

2. Customer Satisfaction

Here's how network services technicians use customer satisfaction:

Recognized on several occasions for Outstanding Customer satisfaction, and Resolution of Presidential Escalation, and Customer Retention.
Verify all services are working correctly to ensure customer satisfaction.

3. NOC

NOC technicians supervise complex network elements that are responsible for network management. Daily they provide troubleshooting services while maintaining servers, networks, and telecom equipment of an organization. These technicians are the core support system of an IT function as they monitor administer, fix, and maintain client networks.

Here's how network services technicians use noc:

Facilitated and coordinated maintenance efforts through the NOC in conjunction with supervisory field personnel.
Monitored national cell site performance remotely in a NOC environment.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how network services technicians use troubleshoot:

Install, configure, and troubleshoot agency proprietary software, web based applications, database applications, and Microsoft Office applications.
Work in conjunction with internal and external resources, both technicians and engineers, to troubleshoot and resolve customer's issues.

5. Desktop Support

Here's how network services technicians use desktop support:

Worked in a team setting to perform desktop support for more than 400 banks operating within an IBM AS400 processing environment.
Assisted in management and training of desktop support technician including interviews, and performance reviews.

6. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how network services technicians use linux:

Installed LINUX web servers and used SAMBA for creating Windows Shares S.A.I.C.
Assist in the administration of a mixed environment that includes Novell, Windows, Linux, and Unix operating systems.

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7. Switches

Here's how network services technicians use switches:

Configured, installed, and maintained network equipment including switches, routers, and hubs.
Configured and installed servers, switches, and firewalls at our managed services client locations.

8. Telecommunication

Here's how network services technicians use telecommunication:

Installed various media cabling and cable support systems * Build out of Telecommunication closets and spaces
Experience managing the day-to-day operations of telecommunication services utilized by Astra Zeneca.

9. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how network services technicians use mac:

Installed, diagnosed, repaired, maintained, and upgraded all PC/Mac hardware and software.
Implement Mac OS Replica server to support, backup and balance Kendall Open Directory server.

10. Technical Issues

Here's how network services technicians use technical issues:

Interact with customers and vendors on difficult technical issues to isolate and resolve problems and determine appropriate course of action.
Responded to over 75 calls per day providing analysis and support to international clients with technical issues.

11. VoIP

Here's how network services technicians use voip:

Set up desktops, laptops and printers, VOIP, systems.
Run resets, clears and setups on 4610sw VoIP sets connected to the Tamarac Site via remote S8720 servers.

12. Network Printers

Here's how network services technicians use network printers:

Install network printers and scanners on customer networks and support own company network.
Create and remove network accounts, change network rights and group management, and install network printers and queue management.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how network services technicians use technical support:

Network Configuration and Maintenance in multiple facilities, technical support and training and project management experience.
Provided operational and technical support for Packard Bell Information System and Telecommunications group.

14. Windows Server

Here's how network services technicians use windows server:

Managed a Windows Server 2003, Windows XP environment.
Managed windows server backups for several corporations in the Fredericksburg area.

15. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how network services technicians use routers:

Installed and switched operations network onto new Cisco routers in data-center.
Installed and maintained multiple routers on the frame relay.

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What skills help Network Services Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What network services technician skills would you recommend for someone trying to advance their career?

Laura Kier

Network Design and Administration Instructor

Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.

What type of skills will young network services technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

Do you want to know more?

List of network services technician skills to add to your resume

The most important skills for a network services technician resume and required skills for a network services technician to have include:

Customer Service
Customer Satisfaction
NOC
Troubleshoot
Desktop Support
Linux
Switches
Telecommunication
Mac
Technical Issues
VoIP
Network Printers
Technical Support
Windows Server
Routers
Virtualization
Network Equipment

Network Hardware
Network Troubleshooting
Unified Communications
VPN
Lan
Workstations
TCP/IP
T1
Network Support
Ethernet
Onsite Support
PCS
Software Support
Network Connectivity
Broadband
DS3
Windows XP

Trouble Tickets
CAT6
DNS
Avaya
Software Issues
PBX
DSL
Network Problems
User Accounts
Nortel
SQL
Service Orders
Windows NT
Novell
Cisco Ios

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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