Network supervisor job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who perform tasks in the same function. Sets priorities for the team, assigns tasks and checks work performance at regular intervals. Establishes and implements procedures, performance standards and best practices. Develops and trains staff. Resolves customer inquiries in an organized and timely fashion.
Job Description
Core Responsibilities
Selects and provides training and direction to Network Maintenance Technicians on all maintenance activities, proper work methods, quality standards and equipment.Supervises the daily schedule and delegates responsibilities.Monitors work production and quality, ensuring that all repairs meet required specifications and that all safety and Company procedures are followed.Reviews FCC technical requirement and maintains records accordingly. Performs all FCC-related field testing; maintains network at or better than design specifications.Enforces performance standards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHA standards.Coordinates and participates in work performance reviews along with providing ongoing open communication with the team.Analyzes operations and performances to assure operational efficiencies through productivity, quality control, customer satisfaction and trouble calls on installs.Coordinates vehicle preventative and corrective maintenance.Resolves customer complaints in a timely and professional manner.Orders supplies and equipment and keeps accurate records.Consistent exercise of independent judgment and discretion in matters of significance.Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation
Pay Range: $74,427.36-111,641

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
High School Diploma / GED

Certifications (if applicable)

Relative Work Experience
2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the "Fourth Industrial Revolution" (4IR) with the emergence of technologies like our best-in-class 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through ground breaking technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a meaningful role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

You will be responsible for the front-line management of the next generation of engineering teams performing surveillance and repair of the various Verizon backbone and infrastructure networks. You will provide tactical strategy and direction for all outage and impacting network events. Additionally, you will operate as an escalation facilitator, drive projects, create opportunities for improvement, and manage the group through priority events.

* Managing strategic development / tactical implementation of global response plans to network-impacting events.
* Supervising a cross-functional groups of engineers supporting multiple networks and technologies.
* Updating and maintaining scheduling.
* Processing root cause analysis of outages and major network events.
* Analyzing and driving critical transformation business initiatives.
* Performing rotational on-call duties as well as working rotational weekends/holiday/multiple shifts.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we're looking for...

You thrive in environments where your strong leadership skills, business sense, and technical expertise are key to driving the success of multifunctional teams. The full life cycle of performance network management and working within its established procedures and communication requirements is motivating work for you. No stranger to succeeding in a fast-paced environment, you balance competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You'll need to have:

* Bachelor's degree or four or more years of work experience.
* Four or more years of relevant work experience.

Even better if you have one or more of the following:

* Bachelor's degree in business administration, business management, engineering or related
* discipline.
* Experience in managing multidisciplinary teams and organizational budgets.
* Experience in the telecommunications industry.
* Operations experience.
* Technical knowledge of network equipment and systems.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

Job Description

Work 4-days a week from home! 1-day a week in the Toppenish, WA office!

Plans, develops, evaluates, and provides technical leadership and supervision for the network and communications infrastructure team including strategic decision making, project planning, road mapping, and execution with a focus on continuous improvement. Evaluates new technologies and methodologies for successful sustainable network and communications operations. Works closely with the Systems Operations Supervisor and Security Manager to ensure a unified and cohesive technology architecture aligned with organizational goals.

Essential Functions, Responsibilities & Duties

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• Plans, designs, coordinates, and evaluates the activities and services of the network management and telecommunications team to ensure effective and efficient operations.
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• Designs, develops, and oversees implementation of the network required to support and improve system performance and customer experience.
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• Provides a lead position and advanced perspective on all configuration, installation, problem isolation/resolution issues, encompassing all network infrastructure components.
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• Communicates regularly with the team and IS leadership, to provide information and input on priorities, projects and plans. Ensures that important information from IS leadership is shared with the team in a timely manner.
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• Reviews work priorities for the group to ensure a balance between operational, project and staff needs.
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• Develops project plans, defining scope, deliverables, and resources needed in order to meet project goals and deadlines. Actively moves projects, tasks, and assignments forward.
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• Works with staff to maintain a customer focus and ensure that issues and customer requests are resolved in a timely manner.
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Qualifications

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• Education: Bachelor’s Degree in Network Engineering, Information Systems, Systems Engineering or closely related field.
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• Experience: Five years of progressive experience in an Information Services (IS) or Information Technology (IT) department, including project management experience and two years of experience supervising staff. Experience in healthcare IS or IT preferred.
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• Knowledge/Skills/Abilities Required: Knowledge and technical understanding of Local Area Network (LAN)/Wide Area Network (WAN) systems, Ethernet, firewall, VOIP, and video conferencing.
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About YVFWC

We serve more than 181,000 patients across 25 medical clinics, 14 dental clinics, 10 pharmacies, and 64 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC’s patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.

Applicants for all positions must be or become fully vaccinated against Covid-19 if selected for hire. Valid medical or religious exemptions will be considered but serial Covid-19 testing will be required to maintain employment.

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