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Become A Network Support Analyst

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Working As A Network Support Analyst

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $115,730

    Average Salary

What Does A Network Support Analyst Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Network Support Analyst

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Support Analyst jobs

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Network Support Analyst Career Paths

Network Support Analyst
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Consultant Information Systems Manager
Director Of Information Services
9 Yearsyrs
Senior Network Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Systems Analyst Information Technology Consultant Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Systems Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Engineer Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Network Engineer Senior Systems Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Systems Analyst Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Technician Network Administrator Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Network Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Support Engineer Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Systems Administrator Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Watchguard 3.9 years
Network Manager 3.9 years
Network Supervisor 3.8 years
Systems Analyst 3.4 years
LAN Analyst 3.4 years
Network Operator 3.3 years
LAN Administrator 3.3 years
Computer Analyst 3.3 years
MIS Administrator 3.2 years
Systems Engineer 3.2 years
LAN Engineer 3.2 years
Network Engineer 3.1 years
Systems Support 3.1 years
Network Technician 3.1 years
Network Designer 3.1 years
PC Support Analyst 3.0 years
Network Architect 2.9 years
Network Integrator 2.9 years
Technical Analyst 2.8 years
Lan/Wan Engineer 2.7 years
PC Analyst 2.7 years
MIS Technician 2.7 years
Network Associate 2.6 years
Network Consultant 2.4 years
Analyst 2.4 years
Support Analyst 2.3 years
Network Installer 2.2 years
Help Desk Analyst 2.1 years
Support 2.0 years
NOC Analyst 1.9 years
Help Desk Engineer 1.8 years
NOC Engineer 1.7 years
Network Assistant 1.7 years
Network Internship 0.6 years
Top Employers Before
Consultant 2.5%
Top Employers After
Consultant 2.6%

Network Support Analyst Demographics

Gender

Male

81.3%

Female

16.9%

Unknown

1.8%
Ethnicity

White

73.8%

Hispanic or Latino

10.6%

Asian

10.2%

Unknown

4.0%

Black or African American

1.4%
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Languages Spoken

Spanish

45.7%

Carrier

13.0%

French

8.7%

Arabic

8.7%

German

4.3%

Portuguese

2.2%

Chinese

2.2%

Persian

2.2%

Japanese

2.2%

Hindi

2.2%

Mandarin

2.2%

Afrikaans

2.2%

Tibetan

2.2%

Cheyenne

2.2%
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Network Support Analyst Education

Schools

University of Phoenix

15.9%

Strayer University

8.7%

George Mason University

5.8%

DePaul University

5.1%

University of Houston

5.1%

Northern Virginia Community College

5.1%

University of Texas at Arlington

4.3%

University of Maryland - University College

4.3%

Community College of the Air Force

4.3%

Georgia State University

4.3%

Kaplan University

4.3%

Syracuse University

3.6%

Wake Technical Community College

3.6%

University of North Texas

3.6%

Webster University

3.6%

University of Vermont

3.6%

University of Texas at Dallas

3.6%

City College of New York of the City University of New York

3.6%

More Tech Institute

3.6%

Colorado Technical University

3.6%
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Majors

Computer Science

16.1%

Business

13.2%

Computer Information Systems

13.1%

Information Technology

9.9%

Electrical Engineering

9.3%

Computer Networking

8.7%

Electrical Engineering Technology

3.2%

Information Systems

3.0%

Management Information Systems

2.8%

Computer Engineering

2.8%

Management

2.4%

Project Management

2.4%

Computer Technical Support

2.0%

Criminal Justice

1.9%

Psychology

1.9%

Computer Systems Security

1.9%

Communication

1.5%

Computer Programming

1.3%

Finance

1.3%

Education

1.2%
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Degrees

Bachelors

35.8%

Other

25.4%

Associate

16.6%

Masters

14.6%

Certificate

4.6%

Diploma

2.1%

Doctorate

1.0%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Network Support Analyst Salaries

Job Title Company Location Start Date Salary
Principal Network Service Engineer Microsoft Corporation Redmond, WA Oct 01, 2015 $158,750
AD, Network Services AM Boehringer Ingelheim USA Danbury, CT Jun 24, 2016 $145,517 -
$185,640
Service Engineer II-GFS-Networking and Shared Service or Other Microsoft Corporation Redmond, WA Jan 15, 2016 $144,900 -
$164,900
Senior Network Service Engineer Equinix, Inc. Sunnyvale, CA Dec 26, 2016 $142,000
Network Service Engineer Microsoft Corporation Redmond, WA Jan 10, 2014 $140,542
Network Service Engineer Microsoft Corporation Redmond, WA Oct 01, 2014 $140,542
AD, Network Services AM Boehringer Ingelheim USA Corporation Danbury, CT Mar 06, 2015 $140,000 -
$185,640
Network/Systems Engineer-Network Services Bloomberg, LP New York, NY Aug 08, 2016 $135,000
Network Service Engineer Microsoft Corporation Sunnyvale, CA Dec 28, 2012 $131,476
Senior Network Service Engineer Microsoft Corporation Redmond, WA Sep 01, 2010 $130,000
Service Engineer-GFS-Networking & Shared Services or Other Microsoft Corporation Redmond, WA Nov 17, 2014 $125,000 -
$145,000
Senior Network Service Engineer Microsoft Corporation Redmond, WA Jun 01, 2011 $124,300
Senior Network Service Engineer Microsoft Corporation Redmond, WA Oct 01, 2011 $124,300
Senior Network Service Engineer Microsoft Corporation Redmond, WA Nov 19, 2016 $123,486
Service Network Engineer Microsoft Corporation Redmond, WA Jul 29, 2010 $110,000
Network Service Engineer Microsoft Corporation Redmond, WA Jun 05, 2016 $108,730
Service Eng.(Service Delivery Eng.)-Networking & Shared Service or Other Microsoft Corporation Redmond, WA Jun 01, 2016 $107,040 -
$127,040
Network Service Engineer Microsoft Corporation Redmond, WA Aug 07, 2016 $105,314
Network Service Engineer Microsoft Corporation Redmond, WA Oct 01, 2011 $105,000
Service Engr (Network Engr)-Gfs-Networking & Shared Services or Other Microsoft Corporation Redmond, WA Sep 04, 2015 $104,030 -
$124,030
Service Engineer, Engineering-Gfs-Networking and Shared Service or Other Microsoft Corporation Redmond, WA Jan 15, 2016 $102,000 -
$122,000
Network Service Engineer Microsoft Corporation Redmond, WA Oct 10, 2015 $101,200
Network Services Expert Engineer Orange Business Services U.S., Inc. Hillsville, VA Sep 03, 2014 $85,000 -
$115,000
Network Support Xcape Solutions, Inc. Lisle, IL Aug 31, 2013 $81,000
Network Support Analyst Tech Mahindra (Americas), Inc. Boxborough, MA Aug 12, 2015 $74,214
Network Support Analyst II Cherokee Services Group, LLC Memphis, TN Sep 19, 2011 $73,500
Network Services Support Engineer Global Electro-Comm. International, Inc. Dallas, TX Sep 05, 2013 $72,800
Network Services Support Engineer Global Electro-Comm. International, Inc. Dallas, TX Sep 07, 2012 $72,800
Security/Network Services Engineer Corero Network Security, Inc. Hudson, MA May 30, 2016 $70,000

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Top Skills for A Network Support Analyst

HardwareCustomerServiceRemoteAccessRoutersLan/WanPCDesktopSupportTroubleshootActiveDirectoryTechnicalSupportNetworkSupportFirewallSetupVPNBackupWindowsNTInternetTcp/IpEmailLaptops

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Top Network Support Analyst Skills

  1. Hardware
  2. Customer Service
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
  • Provide excellent customer service to internal and external customers by managing and maintaining servers.
  • Worked in a group of nine people providing Network support for JPMorganChases Remote access Users.
  • Conducted loop testing on Cisco routers with various telecommunication carriers.
  • Designed a robust communication infrastructure with redundancy built in to take care of link failures to their LAN/WAN networks.

Top Network Support Analyst Employers

Network Support Analyst Videos

How to Become a Network Engineer

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