A network support analyst is an IT professional who installs, designs, and maintains an organization's computer networks. These individuals design, analyze, and provide technical support for local and wide area networks, evaluate current technologies, and offer recommendations for IT and network upgrades and repairs. These professionals also monitor the performance of computer networks and systems and help network managers organize and implement network security protocols and procedures.
Many network support analysts have an associate's or a bachelor's degree in computer science, IT, or networking, and some may have certificates in network security and programming as well. Although an advanced degree may not be vital in landing a job as a network support analyst, employers may consider applicants who have comparable skills and knowledge. These individuals should possess strong communication, analytical, and troubleshooting skills as well.
The median income for a network support analyst is $72,000, and the job field is expected to grow in the U.S. 5% by 2028.