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Become A Network Support Analyst

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Working As A Network Support Analyst

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $115,730

    Average Salary

What Does A Network Support Analyst Do At Metlife

* Responds to problems escalated by the help desk and Operations staff pertaining to all network related hardware and software products supported by IT.
* Works with vendors and other Network Operations staff in the identification and resolution of complex network problems.
* Able to identify and explain various technology solutions to our AD partners and assist them in selecting which is optimal for the business application in question.
* Understanding of DNS and DHCP implementation and process.
* Partners with client and development area management in developing systems specifications, technical implementation plans and coordinates complex installation projects working with staff, clients and network engineers.
* Ability to run reports, and network monitoring.
* Participates in the evaluation of vendor proposals, help conduct network studies and traffic analysis, and recommendations to the network configuration to reduce cost or improve service

What Does A Network Support Analyst Do At Comcast

* Deployment of BI probe network.
* Involves ordering, tracking, deploying and configuring networking equipment, databases and analysis servers supporting the BI project.
* Includes limited overnight maintenance window work.
* Maintenance of BI probe network.
* Includes implementation of regular code upgrades to the networking equipment and servers and troubleshooting problems as they arise.
* Will own responsibility for overall health of the platform.
* Support the business by analyzing demand trends, identifying data problems, and generating executive reporting, as necessary

What Does A Network Support Analyst Do At Convergys

* Actively monitor phone and work bins for customer issues for a small subset of top Juniper Networks customers on specific Juniper Networks products (Routing, switching or security).
* Take ownership of high priority or sensitive customer issues and ensure prompt service restoration and resolution to the customer’s satisfaction, by using a systematic problem solving approach.
* Participate in customer conference calls and/or face to face customer meetings to discuss technical issues, and access and assistance within the client secure environment.
* Accurately documenting technical support issues is an essential element of your role, allowing all involved parties quick concise understanding of progress and a summary of the resolution for both now and future reference.
* Use your knowledge to share added value and assist in additional needed support, operational issues, and proactively prevent issues.
* Develop and maintain skills and competencies in core products and technologies
* Contribute to technical knowledge documentation for internal and external use.
* Provide a “Can
* Do” attitude and suggest ways to improve the team performance and share best practices to increase customer’s satisfaction.
* Work with various technical organizations within Juniper Networks to support resolutions and drive the exceptional customer experience

What Does A Network Support Analyst Do At Desert Radiologists

* Provides excellent customer service, supports network infrastructure and maintains afocus on providing consistently robust and reliable services.
* Ensure capacity and reliability of the network infrastructure core-to-edge, including supporting infrastructure such as fiber/copper lines, leased lines, uninterruptable power supplies (UPS), cooling/HVAC, and status monitoring.
* Ensure capacity and reliability of the network operations center (NOC), including phone support, team call rotation, dashboard screens for key performance indicators (KPI) & system status monitoring, and alert/outage response.
* Maintains compliance with service level agreements (SLA), network quality of service (QoS), and network uptime standards.
* Provides proactive monitoring of services and systems for fastest response and accountability.
* Works with team members to continually evaluate and evolve the network infrastructure to support security and compliance standards and changes.
* Switch and router configuration, installation, maintenance, support and troubleshooting.
* Participate in the following: design of the company’s network; selects types of equipment, manufacturers, and topologies for effective and efficient access.
* Serve as a role model and mentor to other IT staff.
* Develop and provide training for other IT staff.
* Participates as a team member and fully supports efforts of the IT&S Leadership Team for the purpose of building a strong department team.
* Provides technical and project leadership for the company’s network infrastructure efforts to ensure industry best practices are adopted and used.
* Maintains appropriate monitoring and event systems for the network infrastructure.
* Performs advanced planning and project management for new technology initiatives.
* Follows configuration and operational standards, procedures, documentation and presentations.
* Perform role of escalation point for troubleshooting of technical issues related to network infrastructure, including communication, to technical staff.
* Manage vendor relationships to effectively acquire products, services and support.
* Investigates new technologies and evaluates feasibility with Desert Radiology’s needs and plans.
* Makes presentations to various business groups on innovative technology, technical issues and processes used by IT.
* Participates in a wide variety of meetings as required (e.g. workshops, committees, seminars, conferences, etc.) for the purpose of conveying and gathering information regarding a wide variety of subjects required to carry out responsibilities.
* Assists with the configuration and support of wireless infrastructure and systems to support voice and data business functions.
* Maintains current knowledge of networking technologies and best practices.
* Assists other personnel as may be required for the purpose of supporting them in the completion of their work activities.
* Attends or leads a variety of meetings as necessary.
* Perform confidential forensic investigations on computers, servers and network as assigned.
* Provides on-call support as scheduled

What Does A Network Support Analyst Do At Solomon Page

Monitors the Networking helpdesk queue and ensures tickets are assigned and tickets owned are resolved as quickly as possible and within the SLACoordinate and partner with the Member Technology Services Team with the troubleshooting and resolution of LAN & Wireless Network issuesCoordinate and partner with the Member Technology Audio Visual Services Team with the troubleshooting and resolution of audio visual issuesCoordinate and partner with the Information Security Team to secure the network, developing network access, monitoring controls and evaluationsPerforms network upgrades and refreshes by conferring with vendors

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How To Become A Network Support Analyst

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Support Analyst jobs

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Network Support Analyst Career Paths

Network Support Analyst
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Consultant Information Systems Manager
Director Of Information Services
9 Yearsyrs
Senior Network Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Systems Analyst Information Technology Consultant Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Systems Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Engineer Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Network Engineer Senior Systems Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Systems Analyst Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Technician Network Administrator Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Network Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Support Engineer Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Systems Administrator Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Network Support Analyst Demographics

Gender

  • Male

    81.3%
  • Female

    16.9%
  • Unknown

    1.8%

Ethnicity

  • White

    73.8%
  • Hispanic or Latino

    10.6%
  • Asian

    10.2%
  • Unknown

    4.0%
  • Black or African American

    1.4%
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Languages Spoken

  • Spanish

    45.7%
  • Carrier

    13.0%
  • French

    8.7%
  • Arabic

    8.7%
  • German

    4.3%
  • Portuguese

    2.2%
  • Chinese

    2.2%
  • Persian

    2.2%
  • Japanese

    2.2%
  • Hindi

    2.2%
  • Mandarin

    2.2%
  • Afrikaans

    2.2%
  • Tibetan

    2.2%
  • Cheyenne

    2.2%
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Network Support Analyst

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Network Support Analyst Education

Network Support Analyst

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Real Network Support Analyst Salaries

Job Title Company Location Start Date Salary
Principal Network Service Engineer Microsoft Corporation Redmond, WA Oct 01, 2015 $158,750
AD, Network Services AM Boehringer Ingelheim USA Danbury, CT Jun 24, 2016 $145,517 -
$185,640
Senior Network Service Engineer Equinix, Inc. Sunnyvale, CA Dec 26, 2016 $142,000
Network Service Engineer Microsoft Corporation Redmond, WA Jan 10, 2014 $140,542
Network Service Engineer Microsoft Corporation Redmond, WA Oct 01, 2014 $140,542
AD, Network Services AM Boehringer Ingelheim USA Corporation Danbury, CT Mar 06, 2015 $140,000 -
$185,640
Network Service Engineer Microsoft Corporation Sunnyvale, CA Dec 28, 2012 $131,476
Senior Network Service Engineer Microsoft Corporation Redmond, WA Sep 01, 2010 $130,000
Senior Network Service Engineer Microsoft Corporation Redmond, WA Jun 01, 2011 $124,300
Senior Network Service Engineer Microsoft Corporation Redmond, WA Oct 01, 2011 $124,300
Senior Network Service Engineer Microsoft Corporation Redmond, WA Nov 19, 2016 $123,486
Senior Network Service Engineer Microsoft Corporation Redmond, WA Oct 27, 2016 $121,796
SR. Network Services Engineer Microsoft Corporation Redmond, WA Sep 10, 2011 $116,000
Network Service Engineer Microsoft Corporation Mountain View, CA Sep 04, 2011 $114,570
Network Service Delivery Engineer Equinix, Inc. Sunnyvale, CA Aug 19, 2016 $95,000
Network Service Engineer Microsoft Corporation Redmond, WA Sep 23, 2012 $95,000
Core Network Services Engineer II Brosna Communications International, Inc. Plano, TX Oct 28, 2009 $93,915
Network Services Engineer Valassis Direct Mail, Inc. Livonia, MI May 29, 2010 $90,000 -
$120,000
Network Service Expert Orange Business Services U.S., Inc. Hillsville, VA Aug 29, 2015 $89,688
Network Services Expert Orange Business Services U.S., Inc. Hillsville, VA Aug 29, 2015 $89,688
Network Services Expert Engineer Orange Business Services U.S., Inc. Hillsville, VA Sep 05, 2015 $89,688
Network Service Engineer Microsoft Corporation Redmond, WA Jul 08, 2013 $87,000
Network Support Analyst Tech Mahindra (Americas), Inc. Boxborough, MA Sep 01, 2015 $68,723
Network Support Executive Infoexperts, Inc. Bedminster, NJ Sep 10, 2010 $68,000
Network Support Tata Consultancy Services Limited Chicago, IL Sep 08, 2013 $67,000
Senior Network Service Engineer University of Illinois Urbana, IL Sep 01, 2010 $63,900
Network Support Executive Infoexperts, Inc. Lisle, IL Sep 10, 2010 $63,000
Network Support Executive Infoexperts, Inc. Lisle, IL Jan 01, 2011 $63,000

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Top Skills for A Network Support Analyst

HardwareCustomerServiceRemoteAccessRoutersLan/WanPCDesktopSupportTroubleshootActiveDirectoryTechnicalSupportNetworkSupportFirewallSetupVPNBackupWindowsNTInternetTcp/IpEmailLaptops

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Top Network Support Analyst Skills

  1. Hardware
  2. Customer Service
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
  • Provide excellent customer service to internal and external customers by managing and maintaining servers.
  • Worked in a group of nine people providing Network support for JPMorganChases Remote access Users.
  • Conducted loop testing on Cisco routers with various telecommunication carriers.
  • Designed a robust communication infrastructure with redundancy built in to take care of link failures to their LAN/WAN networks.

Top Network Support Analyst Employers

Network Support Analyst Videos

How to Become a Network Engineer

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