Network support analyst job description

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

You will be part of an implementation and infrastructure support team responsible for the environment hosting our Unified Communications applications. (i.e. Cisco UCCE, WebEx, Video and Cisco Unified Communications Manager) and Network Function Virtualization (NFV) in a 24X7 enterprise environment. This includes hardware and software life cycle management, server implementation and maintenance, security, application level support and documentation of the supported environment.

· Works effectively within a virtual team to complete assigned moves, adds and changes within approved change windows.
· Completes assigned projects and produces high quality results in a timely fashion.
· Excellent communications and organization skills
· Provide second level support for the Operations team and quickly respond to outages to minimize downtime to customer impacting, mission critical systems.
· Proactively communicate status reports and issues to management.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

*This role can sit out of any valid U.S. based Verizon work location.*

#VZIT

What we're looking for...

You'll need to have...

· Bachelor's degree or four or more years of work experience.
· Three or more years of relevant work experience.
· Willingness to travel up to 25% of the time.

Even better if you have one or more of the following:

· Experience with Cisco Unified Communications software such as ICM/UCCE/IPACD
· Experience working in an enterprise environment for a fast paced IT Implementation Team.
· Cisco Unified Compute Systems (UCS Manager, UCS Central and Cisco InterSight)
· Complete Security Efforts/Audits to ensure compliance with current IT Security best practices.
· Conduct audits and tracks compliance to our standards.
· Server Virtualization and Automation
· Support a growing environment of 2000+ Cisco UCS Servers
· Manage multiple VMware vSphere domains
· Complete upgrades, firmware patching, remediate identified security vulnerabilities.
· B and C Series systems
· VMware vCenter/vSphere/ESXi 6.7 and 7.0
· Physical and Virtual Networking
· SAN
· Working knowledge and/or certification in the following technologies:
· Windows/Linux - OS
· Security/Active Directory
· Network Function Virtualization (NFV)
· Cisco UC Platforms (ICM/UCCE/CVP/UCCE/CUIC)
· PowerShell/Python

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

PandoLogic. Category:Technology, Keywords:Communications Engineer, Location:Fort Worth, TX-76179

Irby was a pioneer in the early days of the electrical business. Founded in 1926, we continue to be an industry leader in providing products and solutions used in all industrial automation assembly, manufacturing, and commercial & contractor applications.

Irby Electric continues to be one of the largest electrical distribution companies in the southeastern region of the United States, with a geographical footprint of 28 branches, spanning 7 states, composed of over 400 highly dedicated associates. Our business has experienced incredible growth in recent years due to our focused business strategy, digital transformation, and customer-focused solutions. As an operating company of the Sonepar USA family, we unite with a group of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

IIOT Network Service Engineer is a technical resource for the assessment and delivery of Industrial Network services and solutions enabling customers to appropriately leverage the 'Industrial Internet of Things' (IIOT) and fully realize the connected enterprise bridging both Informational and Operational technologies within the manufacturing technology ecosystems. Their focus will be assisting Irby Electrical Distributions' industrial customer base with managing the challenges of maintaining the integrity of current Operational and Informational technology platforms while constantly addressing modernization pressures that affect their systems and performance. The IIOT NSE will work directly with Irby's Regional Service and Solutions team to deliver network assessments, designs, implementations specific to industrial Networks, Automation, Cyber Security & Virtualization solutions within the Industrial Segment.
Essential Duties & Responsibilities

* Responsible for the delivery of Industrial Network services to enable customers to realize the connected Enterprise by building a robust, reliable network to support their operations.
* Works directly with customers to deliver Assessments and Designs specific to industrial networks, cybersecurity, and virtualization solutions.
* Perform 'hands-on' network and cybersecurity assessments
* Conduct internal and customer readouts to communicate current network/security health and identify prioritized recommendations to deliver a more secure network infrastructure
* Perform machine-level OEM and small to mid-End User plant-level Network Designs to provide the network details necessary to procure, install, and configure a network
* Perform configuration of small to medium-sized virtualization solutions (i.e. Versa Virtual Installation - Rockwell Industrial Data Center)
* Install Rockwell Software, virtual appliances, and thin clients
* Provide Technical Sales support specific to industrial network and cybersecurity services
* Conduct technical education webinars and training sessions for internal sales support and customer awareness
* Work with sales and consultants to provide detailed documentation around user needs, system specifications, and observed issues to develop or modify network and/or control system
* Act as the liaison between customer's Information Technology (IT) department and Manufacturing/Operations (OT) departments.
* Present technical findings to non-technical stakeholders at all levels of the organization to gain buy-in around both the concepts and the value of acting on design/remediation plans.
* Required to prepare recommendations and supporting details of formal project proposals for network connectivity and configurations
* Interaction with internal and external teams to understand network requirements and prepare network changes for implementation
* Regular interaction with telecom providers, equipment suppliers, system integrators and third-party network vendors, to engage their technical resources to perform tasks
* The role requires on-call support as well as scheduling and attendance for maintenance windows
* Accountable for facilitating all Task level issues and escalations
* Passion for learning and staying updated on emerging trends and technologies
* Strong analytic, interpersonal and communication skills (both written and oral), along with the ability to be intuitive and resourceful

Qualifications

* 4-year degree in Electrical Engineering, Industrial Engineering, Computer Science, or Information Technology; related technology driven degree.
* In lieu of a degree will accept Associates of Science Degree in Engineering or Technology with equivalence in applicable experience (five to eight years)
* 5 years' experience in project implementation, system integration, troubleshooting (Drives, PLC's, Machine Level Network Communications, Industrial controls, and integrated, industrial automation segments of technology).
* 2+ years of experience with Ethernet and IP networking
* 2+ years in Industrial Networking related experience
* 2+ years working with AC/DC Variable Frequency/Speed Drives
* Experience with PLC, Networking and SCADA design/programming.
* Industrial network protocols (Ethernet/IP, Modbus TCP and Profinet).
* Embedded operating systems (Windows, Linux and Unix).
* Familiarity with configuration and troubleshooting of network infrastructure equipment (L2/L3 Switches, Routers and Firewalls).
* Remote access tools and services.
* IT equipment and software configuration skills {Cisco IOS (CLI), VMware, Windows Server, ThinManager, etc.}
* Windows terminal services.
* Converged Plantwide Ethernet (CPwE) Design Guide Understanding
* Understanding of ISA, ANNSI, NEMA, NEC and NIST standards
* Strong understanding of the OSI Interconnect model and how it relates to the design and deployment of structured IP network .
* Experience writing detailed documentation.
* Hardware Familiarity with Rockwell Automation/Allen Bradly products including PowerFlex Drives Architecture (Including Compact), PLC's, Panelview/HMI, Sensors & Switches, IIoT suite of components, Motion (Motor Control Centers); & Motion Control (Servo Applications).
* Software Familiarity with Rockwell Automation/Allen Bradly Products including ControlLotix, RSNetworks, FactoryTalk View SE/ME, FactoryTalk AssectCentre, RS View 32, RSLogix (5, 500, 5000,) FactoryTalk Studio 5000, Citect SCCADA, and Connected Components Workbench.
* Experience with safe work practices in an industrial environment including personal protective equipment (PPE)
* Recognized IT Certifications (CINS, CCNA Industrial, CCNA R&S, CCDA, Network+, Security+, A+, MCSA)
* Plant PAX/DCS Experience
* Exposure to ABB, Siemens, Mitsubishi, and Omron Controls
* Certifications with Rockwell & Cisco is a Plus.

EOE/M/V/Disability/Veteran

Mayer Brown LLP is a leading global law firm with offices in 27 key business centers across the Americas, Asia, Europe and the Middle East. We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential.

If you enjoy working with team members whose defining characteristics are achievement, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our Chicago office as a Global Network Services Engineer.

The Network Services Engineer is responsible for the operation of the firm's network infrastructure and associated services covering all aspects of hardware, software and management, including and not limited to; router/switch, Wide Area Network, Local Area Network, wireless, internet connectivity, firewalls, SDWAN, WAN Optimization, load balancers, remote VPN access, cloud infrastructure, automation and scripting, network Monitoring, external DNS & SSL certificates.
**Essential Functions:**

+ Collaborating with Infrastructure, Cloud, Cyber Security and Application Architects to evaluate and identify optimal cloud and on premise network infrastructure solutions

+ Accounts for the implementation, configuration and maintenance of a robust, reliable and secure network service in line with industry standards and best practices

+ Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time

+ Ensures preventative maintenance is regularly scheduled and communicated to the business, and that any impact is kept to a minimum

+ Works with Application and Infrastructure Architects, application teams, and other infrastructure groups to ensure both new and existing network infrastructure and solutions follow BC/DR guidelines, have documented plans, and are tested and reviewed on a yearly basis, in conjunction with the Global Business Continuity Manager

+ Works with vendor partners to test and benchmark new network solutions and technologies. Provides findings to Infrastructure Architecture team and appropriate levels of management

+ Ensures vendors provide proper levels of support, maintain SLA's and provide root cause analysis for escalated issues

+ Provide automation enhancements to help keep the environment consistent, ease large tasks, ensure compliance, and help with life cycle management

+ Manages the network performance monitoring tools, making sure they are consistent with Firm standards and methodologies

+ Works with the architecture team and Network Services lead to defines and manage ongoing network operational requirements, analysis, selection, design, development, implementation and network operations testing,

+ Manages escalated network related tickets in accordance with local, regional and global Customer Services standards and processes

+ Ensures Firm's compliance with approved policies and processes

+ Maintains inventories and ensures Firm's compliance with licensing agreements

+ Leads relevant Network related technical initiatives on projects

+ Ensures all network diagrams and documentation are up to date and of a high quality

+ Oversees configurations of network equipment to ensure they are properly backed up

+ Creates and submits detailed firewall rule change requests required by the business to our Firewall Managed service provider

+ Fosters trust and builds relationships with the other Information Technology teams both globally and within the region

+ Reviews software licensing compliance related to network applications, including intellectual property such as SSL certificates and domain names

+ Performs other duties as assigned or required to meet Firm goals and objectives

**Education/Training/Certifications:**

+ Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job

+ Cisco CCNP Enterprise Certification is required

+ SilverPeak SD-WAN Certification is preferred

+ Azure Certification is preferred

**Professional Experience:**

+ Demonstrated knowledge of configuration, implementation and troubleshooting of the following technologies is essential

+ Routing and switching (+ 5 years of Cisco ACI, traditional CLI, BGP and OSPF experience is required).

+ WAN technologies (+5 years of MPLS, P-to-P & Internet experience is required)

+ Firewall technologies (+5 years' experience is required)

+ Wireless technologies (+5 years' experience is required)

+ Network Monitoring and Management Technologies (+5 years' experience is required)

+ VPN remote access technologies (+5 years' experience is required)

+ Load Balancing technologies (+5 years' experience of F5 experience is desirable)

+ SDWAN technologies is desirable

+ WAN Optimization technologies is desirable

+ IaaS Cloud infrastructure technologies is desirable

+ Network Micro-Segmentation technologies is desirable

+ Network Automation and scripting is desirable

**Performance Traits:**

+ Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors

+ Ability to work in a diverse team environment and effectively support the demanding needs of the Firm

+ Ability to work under pressure, meet deadlines with shifting priorities

+ Committed to continued advancement with strong change management skills

+ Must be a self-starter with a high level of initiative

+ High Level of confidentiality in oder to handle sensitive information

+ Strong customer service skills, able to anticipate needs and exercise independent judgment

+ Strong attention to detail, organizational skills and the ability to handle multiple projects

+ Maintains confidentiality and exercises discretion

+ Exercises solid strategic thinking and problem-solving skills

+ Ability to 'challenge the status quo'.

**Physical Requirements:**

+ May require occasional lifting of up to 20 lbs.

+ May require travel to other offices as needed _(Optional)_

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**ID:** 2022-4704

**Days:** Monday - Friday

**Hours:** 8:30 a.m. - 5:00 p.m. or 9:00 a.m. - 5:30 p.m. with additional hours as needed

**Job Type:** Exempt

**Street:** 71 South Wacker Drive