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  • Remote Online Product Support - No Experience

    Glocpa

    Remote network support analyst job

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $74k-120k yearly est. 60d+ ago
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  • Head of Infrastructure & Data

    Jproqueni

    Remote network support analyst job

    About Lightfield Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks. We're rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We're building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful. We are backed by Greylock, Lightspeed, and Coatue, and our team previously built Tome, a generative AI presentation product used by over 25 million people. Before Tome, many of us worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. About the role The heart of a CRM is its data model. The ability to collect, store, organize, and retrieve the right data for the right application is absolutely crucial to Lightfield's success. What makes it even more challenging is that Lightfield stores orders of magnitude more data than a traditional CRM and the data needs to be appropriately organized for both LLMs and humans. No one has built a product like this at scale. We're hiring a senior engineering leader to establish and scale the Infra & Data function. You'll collaborate closely with the founders to set architectural direction, evolve our core systems, and build the team responsible for the foundational layer of Lightfield. What you'll do Define and execute Lightfield's infrastructure & data strategy for our next phase of scale. Advance the data, search, retrieval, and agent-execution systems that power our AI-native CRM. Shape our event architecture and orchestrate reliable, high-throughput asynchronous processing and user-defined workflow execution. Strengthen observability and operational practices to ensure reliability, performance, and proactive issue detection. Recruit, grow, and lead a world-class Infra & Data engineering team. Mentor engineers across Lightfield, contribute to code reviews, and elevate our engineering culture and practices. Who you are 10+ years of experience building and scaling backend, data, and infrastructure systems. Deep experience designing high-performance data infrastructure for large-scale ingestion, processing, indexing, and retrieval. Strong expertise in relational database design, indexing strategies, and query optimization (PostgreSQL or similar). Experience with full-text search systems (e.g., Typesense) enabling fast, structured querying. Experience with vector search and semantic retrieval (e.g., Pinecone) to power AI-driven context and recommendations. Experience with job orchestration and durable workflow technologies (e.g., Temporal, Celery) and event-driven architectures (e.g., Kafka). Benefits & Perks Competitive salary Meaningful early equity Health insurance (medical, dental, vision) 3 weeks of PTO 11 paid company holidays + we enjoy a winter holiday break 3 months of paid family leave Wednesdays work from home Regular team dinners, events, offsites, and retreats 401k plan Other perks include: commuter and lunch stipend #J-18808-Ljbffr
    $66k-103k yearly est. 4d ago
  • Senior Cloud Networking Architect - Remote & Equity

    Nvidia Corporation 4.9company rating

    Remote network support analyst job

    A leading technology company is seeking a Senior Software and System Architect in Santa Clara, CA. The position involves leading the architecture for cloud-networking and security solutions, and requires strong experience in C, Python, and Linux development. Ideal candidates will have extensive knowledge of networking protocols and design capabilities, combined with the ability to communicate effectively. The role offers a competitive salary range between $148,000 and $287,500, along with equity and benefits. #J-18808-Ljbffr
    $148k-287.5k yearly 5d ago
  • Infrastructure Platform Engineer

    Fieldguide

    Remote network support analyst job

    About Us Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses. We're based in San Francisco, CA, but built as a remote‑first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more. We value diversity - in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide's team is inclusive, driven, humble and supportive. We are deliberate and self‑reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth. As an early stage start‑up employee, you'll have the opportunity to build out the future of business trust. We make audit practitioners' lives easier by eliminating up to 50% of their work and giving them better work‑life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role As an Infrastructure Platform Engineer at Fieldguide, you will play a pivotal role in our mission to design, build, and deliver a cutting‑edge foundation for our product teams in a dynamic, cloud‑based environment. You'll collaborate closely with our talented product developers to craft and maintain the optimal cloud infrastructure, finding the balance between performance, resilience, and cost‑effectiveness. You'll be at the forefront of emerging technologies, overseeing our production environment by monitoring availability and taking a holistic approach to system health to ensure top‑notch quality, security, and reliability. Your role will also encompass providing primary operational support and engineering expertise for our distributed software applications across the entire Fieldguide environment. What You'll Do Design, build, and maintain core platform infrastructure to support scalable, reliable, and secure services across engineering teams. Develop and manage Infrastructure as Code (IaC) using tools like Terraform to ensure consistent, reliable environments. Collaborate with software and data engineering teams to provide self‑service infrastructure and platform tooling that accelerates development workflows. Monitor and improve system reliability, performance, and cost efficiency through metrics, logging, and alerting frameworks (e.g., Datadog, CloudWatch). Ensure infrastructure security and compliance by implementing best practices for identity management, network segmentation, secrets handling, and vulnerability management. Contribute to incident response and postmortem processes, driving root cause analysis and long‑term improvements. Mentor and collaborate with other engineers, fostering a culture of reliability, automation, and continuous improvement. Support disaster recovery and business continuity planning, ensuring high availability and resilience of critical systems. Document infrastructure design, architecture decisions, and operational procedures for transparency and team enablement. Who You Are You have extensive hands‑on experience in constructing complex cloud solutions using multiple AWS services. You are skilled in provisioning and configuring cloud services using Terraform and the AWS CLI / API. You have proficiency in designing effective monitoring/alerting and log aggregation solutions using tools like Datadog and AWS CloudWatch (New Relic, Prometheus/Grafana, etc.). You have a solid understanding of data systems, including both SQL and NoSQL. You have experience in developing and maintaining software in security and regulatory compliance environments (SOC 2, PCI‑DSS, HIPAA, etc.). You are comfortable in participating in on‑call support to ensure 24/7 availability of services. You have a passion for mentoring and coaching other engineers. You have excellent communication and organizational skills, capable of managing multiple competing priorities in a rapidly evolving environment. Bonus Points You have experience with GraphQL as a database front‑end API. You have experience with database system architecture (e.g., Postgres) and observability, to help us increase our overall database performance. You have experience both working with AI, and with providing it as a tool for engineers and our internal applications to utilize. You have experience working through and designing for security audits (e.g., SOC2, PCI, etc.). More about Fieldguide Fieldguide is a values‑based company. Our values are: Fearless - Inspire & break down seemingly impossible walls. Fast - Launch fast with excellence, iterate to perfection. Lovable - Deliver happiness & 11 star experiences. Owners - Execute & run the business with ownership. Win‑win - Create mutual value & earn trust for life. Inclusive - Scale the best ideas with inclusive teams. Some of our benefits include Competitive compensation packages with meaningful ownership Flexible PTO 401k Wellness benefits, including a bundle of free therapy sessions Technology & Work from Home reimbursement Flexible work schedules #J-18808-Ljbffr
    $115k-175k yearly est. 1d ago
  • Full-Stack Engineer (Gov) - Remote, Visa Support, PTO

    Twelvelabs

    Remote network support analyst job

    A cutting-edge AI company in San Francisco is seeking a Full Stack Engineer to design, build, and scale systems that power their platform. This role combines backend and frontend development with responsibilities in API design and system architecture. Candidates should have experience with modern frameworks and cloud technologies. The position is remote eligible for U.S.-based candidates, but in-person interviews will be required in San Francisco. #J-18808-Ljbffr
    $80k-112k yearly est. 3d ago
  • Remote AI Prompting Specialist & Dialogue Architect

    1Mind Ai Inc.

    Remote network support analyst job

    A leading AI innovation company seeks a talented individual for a specialized role in developing strategies for large language models. The role requires expertise in prompting, AI training, and prototype development, with responsibilities in researching and documenting workflows. A remote-first culture encourages creativity and proactive engagement, offering a competitive salary range of $80,000 - $150,000 USD depending on experience. Ideal candidates have specific experience with LLMs and strong communication skills. #J-18808-Ljbffr
    $46k-74k yearly est. 4d ago
  • Remote-First Backend Engineer - Scale Core Services

    Numeralhq

    Remote network support analyst job

    A dynamic tech startup in San Francisco is seeking a foundational Software Engineer (Backend). You will design and build core services that enhance infrastructure reliability and scalability. The ideal candidate has 5+ years of experience in backend systems, with proficiency in Node.js, PostgreSQL, and AWS. This role offers the opportunity to shape the architecture of impactful services in a fast-paced environment, alongside a flexible remote-first culture. #J-18808-Ljbffr
    $125k-174k yearly est. 1d ago
  • Lead Network Engineer, Deployment & Integration

    Fluidstack

    Remote network support analyst job

    About the Role Fluidstack is seeking a Senior Staff Network Engineer to lead our Network Deployment & Integration pillar. This role acts as the team lead, you'll be hands‑on building our first AI datacenter fabrics while establishing the deployment playbook that scales to GW deployments across multiple regions. This role demands equal parts technical depth and operational leadership. You'll time in the field executing deployments while building the systems, processes, and team that enable repeatable, factory‑line pod deployments. Success means handing over production‑ready fabrics to operations on schedule while building a deployment organization that can run 3-4 parallel datacenter builds. You'll develop a team of deployment engineers, establish handover criteria with cross‑functional partners (DC Ops, ICT, Validation). Focus Deployment Execution: Own hands‑on deployment of datacenter networks - front‑end fabric, back‑end fabric, BMS, management networks. Configure and validate switches, coordinate fiber/cabling remediation, manage hardware RMAs, and drive the first datacenter handover to production. Deployment Playbook Development: Build the repeatable deployment process that scales from double digit Megawatt to Gigawatt deployments. Define pre‑deployment checklists, turn‑up procedures, validation gates, and handover criteria. Document blockers, failure modes, and workarounds. Create the operations manual that allows future deployment engineers to execute independently with minimal guidance. Cross‑Functional Orchestration: Partner with DC Operations (rack/stack, power, structured cabling), ICT teams (fiber validation, insertion loss), Hardware (device staging, logistics), and Network Engineering (design review, config validation) to drive deployments to completion. Own the critical path - identify blockers within hours, escalatethe decisively, and ensure nothing stalls deployment timelines. Field Execution Leadership: Lead deployment teams in the field - coordinate travel, assign work, provide technical guidance during complex turn‑ups, and ensure quality standards. Build trust with datacenter partners through hands‑on problem solving and accountability. Handover Excellence: Define and enforce exit criteria for production handovers to Network Operations. Ensure every fabric meets standards for physical layer validation (OTDR traces, insertion loss), logical configuration (BGP/EVPN validation, reachability tests), observability (monitoring integration, alerting), and documentation (as‑built, cutsheets, runbooks). Own the relationship with Operations to ensure smooth transitions. About You Proven Deployment Leadership: 8+ years in network engineering with significant datacenter deployment experience. You've built large‑scale fabrics from the ground up - not just designed them, but physically turned them up in the field. You understand the gap between design and reality, and you know how to close it through detailed planning and relentless execution. AI Fabric Expertise: Deep hands‑on experience with modern datacenter fabrics - EVPN/VXLAN, BGP, CLOS topologies, high‑radix switching. Ideally, you've deployed AI/ML fabrics with RDMA (RoCEv2), lossless Ethernet (PFC, ECN), or equivalent high‑performance networking. You understand the precision required when every packet matters. Player‑Coach Mentality: You're equally comfortable getting hands on and building the team that scales beyond you. You've mentored, and developed engineers before. You know when to lead by example and when to delegate. You see building a team as part of the mission, not a distraction from technical work. Operational Pragmatism: You thrive in fast‑paced, ambiguous environments where perfection is the enemy of progress. You make pragmatic tradeoffs between speed and quality. You document as you go. You build processes that are good enough to scale, then iterate. You don't wait for perfect tooling - you ship with what you have and improve incrementally. Cross‑Team Influence: Exceptional at partnering across functions. You've coordinated complex projects involving hardware vendors, datacenter operators, cabling contractors, and internal engineering teams. You communicate clearly, escalatethe decisively, and earn trust through follow‑through and accountability. Travel Ready: Comfortable with 70-80% travel for extended onsite deployments during datacenter turn‑ups. Remote‑based but willing to be wherever the work is. You understand that deployment leadership means showing up when it's hard. Nice to Haves Hyperscale Background: Experience deploying networks at hyperscale companies (Meta, Google, Microsoft, AWS) or large AI infrastructure providers. You've seen what "good" looks like at scale and can adapt those lessons to a fast‑growing startup. Vendor Ecosystems: Deep familiarity with Arista, Juniper, or NVIDIA networking platforms. You know the quirks, the failure modes, and the workarounds. You have relationships with vendor TAC/SE teams and know how to escalatethe effectively. Automation Mindset: Exposure to network automation tools (Ansible, Terraform, Python) and source‑of‑truth systems (Netbox, DCIM). You may not be writing automation yourself, but you understand how to design deployments that are automatable and you partner effectively with automation engineers. Project/Program Management: Formal or informal experience with project coordination, Gantt charts, critical path management, and cross‑functional program execution. You've been the person who keeps complex initiatives on track when everyone else is focused on their own domain. Startup Experience: You've built something from scratch before - ideally in a high‑growth infrastructure or cloud company. You're comfortable with rapid context switching, evolving requirements, and the intensity of early‑stage company building. Salary & Benefits Competitive total compensation package (salary + equity). Retirement or pension plan, in line with local norms. Health, dental, and vision insurance. Generous PTO policy, in line with local norms. The base salary range for this position is $200,000 - $300,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options. We are committed to pay equity and transparency. Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr
    $200k-300k yearly 1d ago
  • Senior Network Infrastructure Engineer - Remote (C/C++)

    Recruiting From Scratch

    Remote network support analyst job

    A specialized talent firm is seeking a Senior Software Engineer focused on network infrastructure. This remote role requires over 6 years of experience, particularly in C/C++, with strong networking fundamentals. You will design and maintain core infrastructure for a zero-trust access platform, tackle complex problems, and join a collaborative, low-ego environment. A competitive salary ranging from $170,000 to $220,000 is offered, along with equity and comprehensive benefits. #J-18808-Ljbffr
    $170k-220k yearly 4d ago
  • Remote IT Vendor Lead - Network & Call Center Platforms

    Humana Inc. 4.8company rating

    Remote network support analyst job

    A leading healthcare organization is seeking an IT Vendor Management Lead to oversee mission-critical suppliers in telecom and call center platforms. This position will require managing agreements, ensuring vendor accountability, and leading a team to optimize service delivery. Candidates should have over 7 years of experience in IT vendor management, strong negotiation skills, and financial acumen. The role offers a competitive salary and comprehensive benefits package. #J-18808-Ljbffr
    $79k-98k yearly est. 5d ago
  • Senior Data Infrastructure Engineer - Remote-First

    Voiceflow

    Remote network support analyst job

    A global trade technology company is looking for a Senior Software Engineer specializing in Data Infrastructure. This role involves taking ownership of data systems, ensuring scalability, and participating in a hybrid work environment. Ideal candidates will have a strong background in infrastructure engineering and software development, experience with data pipelines, and excellent communication skills. The position offers a competitive salary ranging from $206,000 to $229,000 USD, emphasizing impact in a diverse and global context. #J-18808-Ljbffr
    $206k-229k yearly 3d ago
  • Senior Infrastructure Engineer - Scale Platform (Remote)

    Classdojo

    Remote network support analyst job

    An innovative educational technology company is seeking a senior software engineer to enhance their platform infrastructure. The ideal candidate has extensive experience in software development and infrastructure management, with a strong focus on collaboration and technical excellence. The role involves optimizing code, improving systems, and mentoring junior engineers. Offering competitive salary with a flexible remote work policy. #J-18808-Ljbffr
    $131k-193k yearly est. 5d ago
  • Remote Senior Protocol Engineer - Blockchain Infrastructure

    Jobr.Pro

    Remote network support analyst job

    A leading blockchain technology firm is seeking a Protocol Engineer to develop core components of a high-performance decentralized network. This role involves writing code for blockchain fundamentals such as consensus and state management, while collaborating closely with engineering and frontend teams. A successful candidate will have over 5 years of infrastructure engineering experience and a proven track record in Layer 1 blockchain scaling. The position offers the opportunity to significantly shape the future of decentralized networks. #J-18808-Ljbffr
    $131k-193k yearly est. 2d ago
  • IT Help Desk Technician (Remote)

    Capital Rx 4.1company rating

    Remote network support analyst job

    About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Developadditional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build andestablish procedures for newly established team Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) Acustomer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
    $24-28 hourly 3d ago
  • Infrastructure Engineer - Cloud, Kubernetes, Equity & Remote

    Sift Stack, Inc.

    Remote network support analyst job

    A technology company is seeking a DevOps Engineer to design and maintain scalable infrastructure solutions, collaborating closely with software engineers. This role requires at least 3 years of experience in distributed systems and cloud-based environments such as AWS or Azure, along with experience in containerization technologies like Docker and Kubernetes. The company values a collaborative approach and offers a salary range of $150,000 - $200,000 per year plus equity and benefits. #J-18808-Ljbffr
    $150k-200k yearly 4d ago
  • Technical Support Engineer New Turkey - Remote

    Fundraiseup

    Remote network support analyst job

    Languages: Fluent in Russian and English Select your preferred shift (EST): 9am - 6pm, 10am - 7pm, or 6pm-3am. We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search. The Team We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You'll be joining a team where quality, mentorship, and mutual respect come first. About the Role As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap. What You'll Do Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress. Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team. Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions. Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements. Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams. Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company. Requirements Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams. Relevant Experience: 2 years of experiencein technical support, product support, or a client-facing implementation role. Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands‑on experience with web development. You are comfortable diving into technical problems. A Problem‑Solver's Mindset: You have strong analytical skills and an innate curiosity. You don't just answer questions; you investigate the underlying issues. Proactive and Detail‑Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail. A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments. Curiosity and a hypothesis‑driven mindset Ability to communicate complex analytical concepts to non‑technical audiences Detail‑oriented with a strong sense of ownership Comfort working in fast‑paced, data‑rich environments Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture - we share how we're growing, where revenue comes from, and what's next Long‑term focus: we offer equity options and value sustained, meaningful contribution 30 days off 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses Relevant professional education Gym or swimming pool Co‑working Please note: All official correspondence from Fundraise Up will exclusively originate from ******************** domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. #J-18808-Ljbffr
    $61k-87k yearly est. 3d ago
  • Tier I Helpdesk Analyst - LOCAL REMOTE ONLY

    RCG, Inc. 4.3company rating

    Remote network support analyst job

    Tier I Helpdesk Analyst Clearance Requirement: U.S. Citizen or Permanent Resident eligible for Public Trust clearance Hourly rate: $18 - $20 per hour Who We Are At RCG, we're more than just a federal contracting company - we're a team of innovators, problem-solvers, and collaborators. Proudly Certified as a Great Place to Work, we are committed to building a culture where people can grow, contribute, and thrive while delivering exceptional IT services to government clients. The Opportunity We're seeking a Tier I Helpdesk Analyst to join our support team on a federal government contract in Suitland, MD. This role is ideal for IT professionals who enjoy solving problems, helping users, and keeping technology running smoothly. As the first line of defense, you'll be the go-to resource for troubleshooting and resolving user issues across hardware, software, and network systems - making a real difference every day. What You'll Do Provide front-line technical support via phone, email, web, and in-person interactions. Assist users with issues related to email, directories, operating systems, and desktop applications (Windows and Mac). Troubleshoot and resolve hardware/software issues for PCs, printers, and peripherals. Document and track user issues, resolutions, and follow-ups in the ticketing system. Escalate complex issues to higher-level support as needed, ensuring timely resolution. Deliver excellent customer service by clearly communicating with users and managing expectations. Contribute to helpdesk documentation, including user guides and troubleshooting procedures. Participate in team meetings and share input to improve helpdesk processes. What We're Looking For High School Diploma or equivalent (Associate's or higher preferred). 2+ years of technical support experience, providing phone and in-person assistance for email, directories, Windows desktop apps, and contract-specific applications. Experience as the initial point of contact for troubleshooting hardware and software issues (PCs, printers, peripherals). Familiarity with ticketing systems to manage and track support requests. Strong problem-solving skills, with the ability to work independently or under general direction. Excellent written and verbal communication skills - able to explain technical issues to non-technical users. U.S. Citizen or Permanent Resident eligible for Public Trust clearance. Preferred Skills & Certifications Associate's degree in IT, Computer Science, or related field. CompTIA A+, Network+, or similar certifications. Familiarity with ITIL best practices. Prior experience supporting federal government environments. Why You'll Love Working Here Certified Great Place to Work - supportive and inclusive culture. Competitive pay and benefits package. Opportunities to grow and advance your IT career. Make a direct impact by supporting mission-critical government operations. Equal Opportunity Statement RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ready to kick-start your next IT career step? Apply today and bring your technical skills to a team that values innovation, collaboration, and excellence.
    $18-20 hourly 4d ago
  • Remote Neuroradiologist

    University of Vermont Health 4.6company rating

    Remote network support analyst job

    Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************
    $53k-65k yearly est. 4d ago
  • Edge Linux & Networking Engineer - Remote

    Quartermaster

    Remote network support analyst job

    A technology company in Washington is seeking a hands-on Linux & Networking Systems Engineer to design, deploy, and maintain edge-connected sensing platforms. The ideal candidate will have over 8 years of experience in Linux systems engineering and be proficient with Mikrotik and networking fundamentals. Responsibilities include configuring Linux-based systems, enforcing security best practices, and collaborating with engineers on connectivity solutions. The company offers competitive salary, flexible hours, and opportunities for professional development. #J-18808-Ljbffr
    $70k-93k yearly est. 5d ago
  • Data Center Engineer

    Delta System & Software, Inc. 4.1company rating

    Network support analyst job in New Albany, OH

    We are looking for a highly energetic, result oriented, passionate, and hands-on Data Center Superintendent with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. The candidate must have experience within data center environments, specifically construction phase with a deep understanding of cabling and fiber installation. The Superintendent position will work in close collaboration with project management and human resources to coordinate technician work force planning, resource dissemination and coordination, general oversight of field operations while providing technical direction to technicians, maintenance of safety standards, productivity, schedule, ensuring compliance with quality standards, and having a strong understanding of the union contract. Key Responsibilities: Provide technical cabling expertise throughout the Pre-Construction process. Participate in the Constructability review and Assist in the Pre-Construction schedule. May be involved in providing input in the pre-bid process. Oversees and schedules all technician manpower across assigned geographies. Follows and administers union contract regarding lay-offs and recalls. Maintain the process of having leads or foreman report daily timecards. Follow-up on late reporting of all timecards Holds team members accountable for the maintenance and upkeep of Direct Line fleet vehicles and equipment. Work with Project Manager on man loading scheduling, budget hours and materials staging. Maintain daily site visits of projects within 2-hour drive from office. Maintain bi-weekly site visits of projects within a 5-hour drive from office. Maintain monthly site visits of projects outside of 5-hour drive of office. Keeps knowledgeable about the full project scope of work. Communicate work order changes to PM. Ensure job safety requirements are understood and implemented by all project personnel and trade contractors, working with the safety support personnel as a resource. Continually strives for Zero Injury on all projects. Support and manage Leads with on-site safety meetings. Will review and communicate the safety program and MSDS information in the start-up meeting. Watch for and correct all safety hazards at the jobsite. Report all safety incidents to VP Operations, PM, and safety personnel. Review the plans and specifications for constructability and construction schedules and advise the project team of issues or deficiencies. Understand project specifications, scope of work and drawing packages. Understand project estimate and budget set-up. May offer feedback and assist PM in quantity takeoff and pricing estimates. Mentor and train other employees. Post project activities e.g., testing, test results, and as build. Hold technician leads accountable for delivering and properly storing information for all test results and “as-built” information at the end of each project. Manage, lead, and complete paperwork and process outlined in Field Career Progression program. Field Leadership & Production: Direct and mentor multiple crews to meet strict project milestones. You will coordinate daily tasks, monitor productivity, and provide weekly progress updates to the Project Manager. Technical Oversight: Supervise the end-to-end installation of structured cabling systems. You must ensure that all copper and fiber terminations, certifications, and troubleshooting align with client "portmaps" and local codes. Resource Management: Forecast labor requirements and validate all material needs before project phases begin to ensure zero downtime. Quality & Safety Assurance: Oversee site safety conditions and perform QA/QC inspections. Ensure all team members follow rigorous customer guidelines and maintain a clean, professional workspace. Staff Development: Identify strengths and growth opportunities within your team leads, recommending specific training (e.g., BICSI/FOA) to enhance technical capabilities. Main Duties / Required: 7 plus years related experience or equivalent role OHSA 30 certification Must meet Motor Vehicle Record requirements. Must meet all requirements to be properly badged and able to meet all client requirements to access the jobsite. Familiar with construction management software as needed. Proficient with Microsoft office. AutoCAD, a plus for use with scheduling, spreadsheets, and cost control Proficient in understanding building plans and specifications Team player with field supervision, project management and company administration staff Excellent communication skills. Good understanding of building systems. Thorough knowledge of legal issues and safety standards is essential. Ability to plan and organize a team effort. Good client management and goodwill building ability. Capacity to motivate, lead and boost morale of the teams. Effective time management and logical decision-making ability. Capacity to handle pressure. Willing to travel extensively across multiple sites. Strong focus on quality and safety. Ability to remain calm, focused, and effective under pressure situations. Self-starter with ability to set goals and tasks with strong leadership skills
    $81k-104k yearly est. 1d ago

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