Network Support Analyst remote jobs

About Us: Join Aleron Group, a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we've been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world. What Aleron has to offer: Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k) PTO, plus 10 paid holidays *Pay: $60,000 to $70,000 Job Summary: The Technical Support Analyst works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges. Essential Duties and Responsibilities: Desktop support-desk-side and remote phone support. Provide 1st and 2nd level help desk support for end users and application support. Assists with installations and workstation deployment. Updates all workstations that are connected to the network. Install, configure, and troubleshoot hardware and software issues and rebuild workstations. Monitor for viruses for operating system and network device updates. Monitor backup procedures and processes, conduct data restores when required. Support multiple branches throughout the company. Some travel to remote offices or external customer sites as needed. Provide detailed and comprehensive documentation in a problem-tracking database to ensure proper escalation of incidents. Use remote access tools to perform diagnostics on users' PCs. Other Duties: Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the company. After-hours on-call rotation. Submit periodic reports to management as requested. Update and monitor Windows Server environment as needed. Responsible for various other administrative duties as directed by the company. Qualifications and Skills: Required: Bachelor's degree in Computer Science or 4 years of experience working in technical support 3 years of experience in a help desk and IT environment 1 year of experience in computer project management, backup systems, and configurations 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third-party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed Broad knowledge of desktop applications, and familiarity with PC configuration using automation tools and LAN troubleshooting skills Strong verbal and interpersonal communication skills Preferred: Analytical and detail-oriented in nature with the ability to organize complex material Physical Demands, Work Environment, and Travel: Ability to lift and move up to 50 pounds regularly This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers. The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms. Additional Information: This job description is subject to change and may be adjusted to meet the company's needs. Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. * The compensation range provided represents our good faith representation of the high and low pay range for this position.

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

Job Title: Remote Help Desk Support Monthly Pay: $4,000 - $4,500 We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit. Job Responsibilities: Respond to support tickets, emails, and calls to address common tech issues. Assist users with login problems, password resets, and system access. Guide customers through simple troubleshooting steps using clear, step-by-step instructions. Document reported issues and track resolutions for future reference. Escalate complex or unresolved issues to senior support staff. Participate in virtual team meetings and help identify recurring challenges. Qualifications: Comfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal/written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Perks & Benefits: Monthly pay: $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance Support onboarding activities for new customers Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps Help drive consistency and quality in how incidents and threat intelligence are communicated externally Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly Experience reviewing, drafting, or presenting incident reports and security findings Familiarity with Cortex XDR or Cortex XSOAR Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction

IT Support / Help Desk Fully Remote Pay: $19/hr. Shifts and training: Shift: 9am-6pm CST Monday-Friday Training is 2-4 weeks and it's M-F 8am-5pm CST Ideal start date is Dec 8th REQUIRED SKILLS AND EXPERIENCE Experience in Service Desk Support and Customer Service Support Technical Experience in validating employee and resetting passwords Knowledge of MS Office 2013 Product Suite and Office 365 Ability to multitask and function in a fast-paced, high energy environment Ability to quickly learn and retain information by means of written and verbal instruction Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work Ability to build productive relationships with peers JOB DESCRIPTION Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests, incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge base

● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests-logged as tickets-related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks. ● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities. ● Provide support and assistance for system or application testing carried out by the client's AV and IT Department. ● Assist in implementing ongoing preventive maintenance and updates as needed. ● Ensure convening systems are updated and tested, and provide necessary support as required ● Assist in resolving critical AV system issues and be available as needed ● Assist the AV and IT department in ensuring the physical and network security of the office's systems. ● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements. ● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights. ● Record and update all service issues, requests, and change requests in the client's ticketing system. ● Assist the IT department in ensuring proper accounting of the client's AV/IT assets. Track all asset changes and update the client's asset tracking system as needed. ● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions: ● Product updates and upgrades are subject to client policies and procedures ● System proactive maintenance and monitoring of IT equipment. ● Proactive tracking of video conferencing and convening equipment. ● Root cause analysis that may interrupt AV system and office, convincing space ● Problem Management of incidents occurring due to the monitoring agent identification ● Telephonic call answering ● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource ● Proven experience in AV/IT service desk or other tech customer support role. ● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products. ● Technical ability to diagnose and resolve basic technical issues. ● Excellent verbal and written communication skills in English ● A technical, logical thought process and customer-oriented ● An ability to prioritize and escalate. ‘● Familiar with ITIL Foundation ● CompTIA's A+ and Network+ certificates Education: Bachelor's degree or higher with a technology focus. Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others. 3.0 GPA or higher. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Our client requires all the employees working on this engagement to be COVID-19 vaccinated. If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact ************************

Diversified Services Network, Inc. (DSN) is seeking a full-time Salesforce Support Analyst to join our team! We offer a FULLY REMOTE work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! This is a Support Analyst position (not a Business Analyst or Developer role). The analyst will support a critical program called Prioritize Service Event (PSC), which helps dealers receive service leads and generates significant revenue for the organization. This role is critical in ensuring seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms. JOB RESPONSIBILITIES: Provide second-level support (first-level answers calls, second-level resolves issues). Serve as the primary support contact for Salesforce communities delivering PSE services to dealers. Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end. Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations. Collaborate with digital and external teams to resolve platform, data, and integration challenges. Provide timely updates to MSORs on open support tickets to facilitate dealer communication. Work directly with dealers to resolve issues within the ASC and AMC communities. EDUCATION & EXPERIENCE REQUIRED: Bachelor's and/or master's degree with 2-4 years' experience supporting the Salesforce platform. REQUIRED SKILLS: Basic Salesforce knowledge; Salesforce Admin certification required, Platform certification highly preferred: Salesforce Administrator Certification, OR Salesforce Advanced Administrator or Platform Developer I Certification. Experience supporting Salesforce Communities or Experience Cloud. Familiarity with data integration tools and troubleshooting APIs or middleware. Knowledge of the Heroku platform and its integration with Salesforce. SOFT SKILLS REQUIRED: Strong verbal and written communication skills. Demonstrated analytical, critical thinking, and problem-solving abilities. Proven ability to coordinate across multiple teams and stakeholders. BENEFITS: 401(k) Dental insurance Vision Insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid Holidays Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! ****************************

Notes: Possible Weekend or Unusual working hours role is sourcing for two separate shifts of the same role. Monday - Friday Must Have Skills / Requirements: 1) Proficient with Active Directory, MFA administration, and Windows administration 3+ years of experience 2) Proficient with PowerShell Scripting 3+ years of experience; Automating tasks to streamline workflows. 3) Proficiency managing incidents through company CRM 3+ years of experience; ServiceNow, etc. Nice to Have Skills / Preferred Requirements 1) Experience with post-production applications/systems a plus (Avid Production Asset Management) 2) Experience supporting enterprise domain migrations/consolidations a plus 3) Experience with Active Directory and MFA admin within Entertainment Industry. Soft Skills: 1) Relies on experience and judgment to plan and accomplish tasks with little supervision 2) Relies on experience and judgment to plan and accomplish tasks with little supervision 3) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM) 4) Must maintain a flexible schedule to support a 24x7 production schedule Technology Requirements: 1) Proficient with Active Directory & MFA administration 2) Proficient with Windows administration 3) Competent in establishing & executing test plans with some supervision 4) Has experience providing direct support to customers in an enterprise environment 5) Has experience with incident and knowledge management in a CRM platform

Job Title: Desktop Support/ISM Technician Contract duration: 12+ months Contract (need local), Infrastructure Service Management (ISM) provides support and management of all desktop assets, including end-user technology, voice equipment, mobile phones, and desktop peripherals, in accordance with company policies as specified in the PPM. ISM is the primary point of contact for corporate services (e.g., building and move management, and facilities management) move projects, as well as the escalation point for any IMAC-related activities in the region. Technology Data Bearing Assets (DBAs) are defined as technology assets that store data persistently as an intended purpose or have residual data stored as a result of the intended purpose. ISM relies on a regional team whose role includes receiving, building, configuring, installing, moving, repairing, and decommissioning desktop assets. The ISM team is also responsible for inventory management and provides procedural support to ensure projects are executed in accordance with established operating instructions. Key Responsibilities Minimum 5 years of exp. Imaging the machine, Asset Management Hardware inventory management, ensuring stock levels are constantly monitored. Hardware request and receipt through the internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Housekeeping of IT rooms. Supporting events like annual power-down post-desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam). Supporting hardware decommissioning events. Supporting business moves/changes - ensuring involvement in the early stages of planning. Managing escalations through to conclusion. Managing client expectations. Setting up and installing temporary training rooms/office-wide events (e.g., expos). Comms room patching. Supporting work-from-home hardware requests. Ensuring that policies and guidelines relating to overtime and expenses are adhered to, as well as local guidelines for cost control. Managing workload to ensure assigned activities are completed within targets defined within SLAs/OLAs. Demonstrating high levels of customer care behaviors at all times and adopting a consistent commitment to providing a customer-focused, quality service. Working across lines of service to ensure a coordinated approach to providing support for customers. Actively participating in a program of continuous service improvement, taking ownership of actions that deliver results. Performing basic troubleshooting, system upgrades, and replacements for employees. Deploying equipment for new hires and refreshes and collecting equipment from offboarded employees. Evaluating user requests and requirements and recommending effective technological solutions. Installing, configuring, and troubleshooting hardware, including desktops, laptops, and peripherals. Working outside business hours and participating in additional weekend work as required. Imaging/re-imaging computers, configuring IP phones, and setting up mobile phones.

Join our family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Position Overview: The Senior Network Architect will play a pivotal role in designing, implementing, and managing the organization's network infrastructure. This role demands extensive hands-on experience with Cisco, Meraki, Aruba, and Palo Alto hardware, with a specialized focus on wireless networks and deployments. The ideal candidate will have a track record of leading network modernization projects and conducting comprehensive site surveys. Additionally, the Senior Network Architect will lead and mentor a team of network engineers, ensuring alignment with architectural standards and project goals. This role ensures the network meets high-performance, scalability, and security requirements, supporting both current and future business needs. Key Responsibilities: Ensure the network infrastructure supports scalability, performance, and security, aligning with business goals. Lead efforts in network modernization, leveraging best practices and state-of-the-art solutions. Design and deploy wireless networks, ensuring coverage, performance, and security meet or exceed industry standards. Conduct detailed site surveys for wireless deployments, ensuring optimal placement of access points and minimal interference. Troubleshoot and resolve wireless network issues, ensuring minimal downtime and seamless user experience. Work with third-party vendors and internal teams to deploy wireless networks efficiently and securely. Configure and manage hardware across Cisco, Meraki, Aruba, and Palo Alto platforms. Ensure seamless integration of network components with cloud and on premises infrastructure. Stay updated with the latest technology trends and vendor solutions to recommend the best-fit hardware for the organization. Lead network modernization projects, including migrations, upgrades, and large-scale deployments. Collaborate with stakeholders, including IT leadership and external partners, to ensure projects meet deadlines and budgetary constraints. Provide hands-on technical leadership to other network engineers, ensuring adherence to best practices. Design networks with robust security protocols, utilizing firewall technologies (such as Palo Alto) to safeguard against threats. Ensure compliance with regulatory standards, industry best practices, and internal security policies. Proactively monitor the network for performance issues, implementing upgrades and fixes as necessary. Analyze current network configurations and propose enhancements to improve resilience, security, and performance. Lead and mentor a team of network engineers, providing guidance, support, and professional development. Foster a collaborative and high-performance environment, ensuring the team meets architectural and project goals. Coordinate team efforts to ensure the successful execution of network projects. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Experience: 8+ years of experience in network architecture, with a strong emphasis on wireless network design and deployment. Proven experience working with Cisco, Meraki, Aruba, and Palo Alto hardware. Extensive hands-on experience with network modernization projects. Certifications: Cisco CCNP/CCIE, Aruba Certified Mobility Expert (ACMX), and Palo Alto Networks Certified Network Security Engineer (PCNSE) are highly desirable. Working Conditions: This is a full-time position. Regular travel within the North American region will be required, remote working will be considered for the right candidate, but regular site visits are a requirement. Ability to work outside of regular business hours to address critical issues or during emergencies. Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Work is performed in an office environment, with the potential for occasional work outdoors or in a warehouse. It requires the ability to operate standard office equipment, as well as occasionally lift up to 25lbs.

Lead Network Engineer/Architect (Remote with 20-25% Travel) Optomi in partnership with a major client is seeking an experienced Lead Network Architect to join their team. This will be a highly visible, consulting role but will also help with implementations and large-scale projects. This candidate will work remotely but travel to client sites as needed, mostly in the Northeast but potentially internationally as well. Some of the primary technologies will be Cisco, Meraki, SD-WAN, Arista, and Palo Alto. A CCIE level certification is highly preferred. Responsibilities: Support Fortune 500 enterprise clients across financial services, manufacturing, and global commercial industries Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies. Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial). Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization. Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki). Apply today if your background includes: Ability to travel 20-25% of the time Extensive network engineering and architecture experience across large scale enterprise environments Experience with Cisco, Meraki, Arista, Palo Alto, and SD-WAN technology Experience leading network delivery, topology, cutover and project implementations Strong business acumen and client facing experience working directly with the customer

The Cloud Engineer / Architect is responsible for designing, implementing, and managing technology solutions throughout the organization with a focus on Azure and Microsoft 365 solutions. The role requires both broad and deep technology knowledge to address common customer business problems across the technology spectrum. Position Type This role is on-site for first 90 days and then eligible for a hybrid work model with 50% remote work from home. Hourly + Bonus Program Base Salary Cloud Infrastructure Engineer: $129,833 yearly Senior Cloud Infrastructure Engineer: $155,815 yearly Cloud Solutions Architect: $187,000 Bonus Program Eligible for profit sharing and up to two weeks additional paid time off. Both incentives are based on overall employee performance. Benefits Medical, Dental, Vision, Life, Disability, 401(k), and paid time off. Relocation support is available for those moving from outside the Portland / Vancouver area. Primary Responsibilities Design and deploy cloud solutions according to best practices by analyzing technical requirements; articulating solution risks and barriers; recommending technical approaches; preparing time and cost estimates Manage existing technology solutions to ensure appropriate optimal performance, availability, and patching Perform troubleshooting as required, as such, lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations Responsible for the development of current state documentation and knowledge base articles; Update documents regularly, and maintain accurate documentation on system performance and operational activities Recommend best practices and implementation guidelines around technology solutions Create functional-need scripts to ease and simplify administration Adhere to and promote existing ITIL processes and standard procedures as documented Document standard configurations for administered systems Follow Change Management practices Secondary Responsibilities Execute sensitive data backup, restoration and e-discovery procedures Implement recommended remediation from security and vulnerability audits Maintain a solid understanding of emerging infrastructure technologies and trends Act as an escalation point to assist in diagnosis and resolution of problems for technology solutions Perform root cause analysis on problems and identify action items / recommendations to address issues Required Qualifications Bachelor's degree in Computer Science or a related field. Appropriate additional experience beyond the minimum required experience may be substituted for education Minimum of 5 years of verifiable work experience as a cloud engineer or similar role Extensive Experience managing Active Directory (create and deploy GPOs, user/computer groups, manage organization permissions strategies) Experience Implementing and managing Microsoft 365 and Cloud infrastructure (IaaS) solutions (Azure or AWS) In-depth Experience with PowerShell scripting Preferred Qualifications Microsoft Azure / 365 certifications Knowledge of network topology, firewalls, routers and wired/wireless infrastructures Experience with Microsoft SharePoint administration

We're looking for an experienced Endpoint Engineer to join a global technology team at a leading quantitative trading firm. This is a unique opportunity to take full responsibility for modern endpoint management and identity systems in a fast-paced, high-performance environment - where your expertise directly supports the technology driving global financial markets. As part of the infrastructure team, you'll oversee endpoint devices across multiple international offices, manage identity and access systems, and strengthen endpoint security. You'll play a critical role in ensuring the reliability, compliance, and performance of an advanced global infrastructure. The ideal candidate is hands-on, solutions-focused, and thrives when working at scale with both Windows and mac OS environments. This is a role for someone who wants to build, not just maintain - someone capable of designing and implementing enterprise endpoint systems from the ground up. If you've led small teams, deployed Intune or Jamf in production, and enjoy owning complex environments end to end, you'll fit right in. Responsibilities Manage and maintain all enterprise endpoint devices (Windows 11 and mac OS) using MDM platforms such as Microsoft Intune and Jamf Pro Configure, administer, and support the Microsoft 365 Suite - including Exchange Online, SharePoint, Teams, and OneDrive for Business Oversee Microsoft Entra ID (Azure Active Directory), including Conditional Access Policies, Dynamic Groups, and Enterprise Applications Implement and maintain endpoint protection solutions Ensure compliance with enterprise security standards, device policies, and data protection frameworks Support and troubleshoot endpoint, identity, and access issues across global offices and remote environments Collaborate with infrastructure, security, and operations teams to improve endpoint management and security posture Contribute to the development and automation of processes using Power Automate, Logic Apps, or similar tools Requirements Proven experience managing Windows 11 and mac OS endpoints in enterprise environments using Intune and/or Jamf Pro Strong knowledge of Microsoft 365 administration, including collaboration and automation tools Deep understanding of Microsoft Entra ID (Azure AD), Conditional Access, and application management Demonstrated experience implementing endpoint protection and security solutions Broad technical background - experience in smaller environments with wide responsibility is ideal Prior experience owning or building endpoint and M365 environments from scratch Salary Up to $150,000 base salary (flexible, depending on experience) Discretionary annual bonus Company perks Location Chicago (on-site) Work from home opportunities Join a global, technology-driven firm where you'll have the autonomy to design, implement, and secure modern endpoint environments - all while working alongside some of the brightest minds in finance and engineering

Looking for someone who can manage and enhance Windows Server infrastructure, including Active Directory, on-premises, and cloud environments (GCP, Azure). Perform system upgrades, and security compliance, and automate tasks using PowerShell. Maintain VMware virtualization, and support CI infrastructure. Requires 5+ years in server administration, and experience with VMware, cloud platforms, and scripting. Bachelor's degree or equivalent experience required. Job Overview: Join a high-performing team responsible for building and maintaining our Windows server infrastructure and supporting our Active Directory environment. This infrastructure supports our client's critical applications, serving both internal partners and external customers. Participate in a high-performance culture by delivering high-availability solutions, implementing security best practices, remediating vulnerabilities, and delivering automated solutions for easier platform maintenance and deployment. As a thought leader in digital transformation and cloud migration, you will work with application teams to determine requirements, evaluate solutions, and implement those that achieve business objectives. Job Duties and Responsibilities: Perform daily administration of MS Windows Server (2012, 2016, 2019) on-premises and in the cloud (GCP, Azure). Conduct enterprise-level system upgrades of Windows Server OS, Active Directory, and other applications, including evaluation and installation of patches. Manage Active Directory, GPOs, DNS, SCCM, and other Windows core services. Build server images to conform to standards, including hardening and security compliance like CIS, SOX, and PCI. Manage service level agreements, documentation, and policies/procedures related to the virtualized and Windows environment. Participate in after-hours on-call rotation and respond to business emergencies. Remediate server vulnerabilities and communicate progress in weekly reports. Create and manage scripts to perform system tasks with PowerShell. Assist with the design, configuration, and maintenance of the Virtual Machine environment using Packer, Terraform, and VMware Virtualization Technology. Work with other IT team members to ensure standards are included, applied, and maintained across all product sets and solutions. Manage and maintain VMware virtualization environment on a hyper-converged server platform. Own and operate the company's release engineering infrastructure, including physical and virtual hardware, automation tooling, and continuous integration (CI) resources. Audit and secure services across development, test, and live environments. Work directly with other teams to onboard their software projects in the CI system and help them maintain their projects. Manage and perform backup and recovery tasks. Independently coordinate with system vendors to resolve system issues. Support and maintain the hardware and software infrastructure used by the Bank with a target of zero unplanned downtime. Consistently observe security best practices in all responsibilities. Assist with internal and external audits. Educational/Certifications: Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience. Experience and Skills: Windows Server Administration: 5+ years of relevant experience in MS Windows Server administration. Enterprise-level Server Administration: Demonstrated experience managing, implementing, and maintaining an enterprise-level server environment that includes VMware. VMware: Experience deploying and maintaining servers in a hosted virtual environment. Cloud: Experience deploying and maintaining servers in a public-cloud hosted environment like GCP and Azure. Active Directory: Solid knowledge of Active Directory, including GPOs, ADFS, DNS, and other core services. PowerShell: Practical experience scripting to automate tasks and processes. Networking: General knowledge of networking including TCP/IP, ACLs, VIPs, and VPNs. Knowledge of: Packer, Terraform, and GitLab. Top 3 Skills: Excellent problem-solving and organizational skills. Ability to balance multiple initiatives and demands simultaneously. Ability to communicate technical information to non-technical personnel.

Sr. Network Engineer II Employment Type: Full-Time Sponsorship: Not Provided We're seeking an experienced Sr. Network Engineer to join a growing IT team and play a key role in designing, implementing, and maintaining enterprise-level network infrastructure. This is a remote position available exclusively to candidates residing in Idaho or Utah. What You'll Do Plan, implement, and support network projects, including risk assessment and migration strategies. Configure and maintain Cisco routers, switches, wireless, remote access, and WAN devices. Recommend and implement new technologies to improve network performance and scalability. Monitor global network performance, troubleshoot issues, and perform preventative maintenance. Collaborate with carriers for circuit procurement and migrations. Maintain accurate technical documentation and configurations. Participate in on-call rotation and occasional travel as needed. What You'll Bring 6+ years of hands-on networking and troubleshooting experience in multiprotocol environments. 5+ years with router/switch technology and routing protocols (BGP, MPLS, EIGRP). 4+ years supporting LANs, VLANs, WLANs, VPNs, NAT, and DHCP services. 3+ years with network security products and protocols (IPS/IDS, IPSEC VPN). CCNP preferred. Experience with Cisco Nexus (9k, 7k, 5k), ISR, ASR, Next Gen Firewalls, Meraki wireless. Familiarity with monitoring tools (SolarWinds, Splunk, ThousandEyes, AppDynamics). Strong leadership, problem-solving, and communication skills.

About the Role Fluidstack is seeking a Network Operations Engineer to serve as a Regional Site Lead for one of our datacenter campuses. This is a hybrid role that combines hands-on Tier 2/3 network operations with site leadership responsibilities. You'll be the boots-on-the-ground expert for your assigned datacenter/campus, ensuring network reliability through incident response, break-fix coordination, and operational excellence. You'll work remotely when workload allows but be onsite as needed for deployments, complex troubleshooting, and critical incidents. This role is ideal for experienced network operators who want ownership of a datacenter campus while being part of a broader operations organization. You'll partner closely with the Operations & Reliability pillar lead, centralized NOC for Tier 1 escalations, and cross-functional teams including Deployment, Hardware, and DC Operations. Success means maintaining high availability for your region, building strong relationships with onsite teams, and growing into regional operations leadership as the team scales. Focus Regional Operations Ownership: Serve as the primary network operations contact for your assigned datacenter campus. Own network health, respond to incidents escalated from NOC, and ensure fabrics run reliably. Build deep knowledge of your region's network topology, common failure modes, and operational characteristics. Tier 2+ Incident Response: Handle network incidents escalated from Tier 1 NOC during your coverage window. Troubleshoot complex issues across physical and logical layers, coordinate with other engineers for follow-the-sun coverage, and drive incidents to resolution. Lead incident response when you're the subject matter expert on the ground. Break-Fix Coordination: Coordinate hardware break-fix activities with onsite DC Operations technicians. Manage linecard swaps, optic replacements, device troubleshooting, and RMA processes. Ensure physical infrastructure issues are resolved quickly and don't impact production workloads. Deployment Support: Provide operational support during new datacenter deployments and expansions in your region. Partner with Deployment teams on turn-up activities, validate production readiness, and ensure smooth handovers from deployment to operations. Be the person who ensures new pods integrate seamlessly into operational workflows. Runbook Execution & Improvement: Execute operational runbooks for common failure scenarios and maintenance procedures. Identify gaps in runbooks, document lessons learned, and provide feedback to the Operations pillar lead on runbook improvements. Build the operational knowledge base for your region. Cross-Team Collaboration: Build strong relationships with onsite DC Operations teams, structured cabling vendors, and hardware logistics partners. Serve as the network engineering liaison for your datacenter campus. Communicate clearly about network status, planned maintenance, and operational issues. Regional Mentorship: As the regional team scales, mentor junior operations engineers assigned to your datacenter. Share operational knowledge, provide guidance during incidents, and help build regional operations capacity. About You Strong Operations Background: 5-8 years in network engineering with significant hands-on operational experience. You've run production networks, responded to incidents at all hours, and debugged complex failures under pressure. You understand the difference between "working" and "production-ready." Datacenter Fabric Expertise: Deep experience operating modern datacenter networks including EVPN/VXLAN, BGP, CLOS topologies, and high-radix switching. You're comfortable troubleshooting Layer 2/3 issues, BGP routing problems, fabric misconfigurations, and physical layer failures. Incident Response Excellence: Proven ability to lead incident response, perform systematic troubleshooting, and drive issues to resolution. You remain calm during outages, communicate clearly with stakeholders, and know when to escalate versus when to dig deeper. You've been the person others call when things break. Site Leadership Capability: You've been the go-to network person for a site, datacenter, or region before. You understand how to build relationships with onsite teams, coordinate physical infrastructure work, and represent network engineering in a field environment. You know how to get things done in operational settings. Operational Pragmatism: You balance perfection with progress. You can troubleshoot with imperfect information, make pragmatic decisions under time pressure, and prioritize based on business impact. You document as you go and continuously improve operational processes. Hybrid Work Comfort: You're productive working remotely but understand that datacenter operations sometimes require hands-on presence. You're comfortable with flexible schedules that adapt to operational needs - sometimes remote, sometimes onsite for days or weeks during critical periods. Nice to Haves AI/HPC Fabric Operations: Experience operating AI/ML or HPC fabrics with RDMA (RoCEv2), lossless Ethernet (PFC, ECN), or high-performance networking. You understand the operational precision required when network performance directly impacts workload completion. Regional/Campus Operations Leadership: You've been a site lead, campus engineer, or regional operations lead before. You know how to coordinate across teams in a specific geographic location while reporting into a centralized organization. Hardware Break-Fix Experience: Hands-on experience coordinating hardware repairs, RMAs, and physical infrastructure work. You understand datacenter logistics, vendor escalation processes, and how to work effectively with onsite technicians. Observability & Monitoring: Familiarity with network monitoring platforms, alerting systems, and telemetry collection. You've used monitoring tools to diagnose issues proactively and tune alerting to reduce noise. Automation Exposure: Basic scripting or automation experience (Python, Ansible) for operational tasks. You may not be writing complex automation but you understand how to leverage tools to improve operational efficiency. Follow-the-Sun Experience: Experience working in distributed operations teams with follow-the-sun coverage models. You understand how to hand off incidents cleanly, communicate operational status across time zones, and coordinate with global teams. Salary & Benefits Competitive total compensation package (salary + equity). Retirement or pension plan, in line with local norms. Health, dental, and vision insurance. Generous PTO policy, in line with local norms. The base salary range for this position is $150,000 - $250,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options. We are committed to pay equity and transparency. Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About the role: As a Skydio products ambassador, you will work in a small team of high-performing subject matter experts who provide UAS system and Cloud operational best practices and deep feature diagnostics to Skydio commercial, state & local government and educational customers. You'll combine your relevant enterprise application integration and network operations experience with hands-on Skydio product knowledge to provide best-in-class wireless communications and cross-Cloud data pipeline support, advise customers on operational best practices, and keep Skydio engineering and marketing teams plugged into the customer experience. We are seeking candidates with the technical capability to support complex hardware, network installations & software integrations. A successful candidate will have deep knowledge in WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and experience troubleshooting complex IoT and Cloud-Cloud connectivity issues. You'll work both remotely and occasionally at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or network issue diagnostics. Location: Remote Base, Eastern or Central Timezone. Travel: Be able to travel regionally up to 20% of the time or as needed How you'll make an impact: Act as the product specialist liaison between Skydio and our customers by providing expert terrestrial IoT communications troubleshooting and performance optimization assistance.. Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio's cloud connected products, processes, 3rd party integrations, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements.. Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques. Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet. Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations. What makes you a good fit: 3+ years experience supporting and troubleshooting network and Cloud REST integration / connectivity issues. Civilian or military UAS operations and flight experience is a plus. Experience in public safety information systems used in the Police and Fire dispatch centers, including software and hardware equipment and various mission critical interfaces and applications used by Police personnel is a Plus Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. Assertive self-starter with great interpersonal and written communication skills. Proficient in network and technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network. Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman. Hands-on experience with a variety of Network diagnostic tools. Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. Be able to travel regionally up to 20% of the time or as needed Familiarity with Linux OS Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $82,000 - $147,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location. #LI-WM1