Top Network Support Analyst Skills

Below we've compiled a list of the most important skills for a Network Support Analyst. We ranked the top skills based on the percentage of Network Support Analyst resumes they appeared on. For example, 9.6% of Network Support Analyst resumes contained Windows XP as a skill. Let's find out what skills a Network Support Analyst actually needs in order to be successful in the workplace.

The six most common skills found on Network Support Analyst resumes in 2020. Read below to see the full list.

1. Windows XP

high Demand
Here's how Windows XP is used in Network Support Analyst jobs:
  • Migrated and supported enterprise wide change of window 95 operating system to windows XP supported by an active directory architecture.
  • Support Windows 98, NT and 2000 workstations and Windows XP Professional and Home Editions.
  • Provided end user support in, Windows XP, Win2K Pro and Windows 9x environment.
  • Provided support for Windows XP and 7 Professional, Blackberry, iPad and Tablets.
  • Maintain and repair client computers running Windows 7 and Windows XP operating systems.
  • Assisted clients in migrating user workstations from Windows XP to Windows 7 OS.
  • Evaluated and problem-solved for enterprise migration from Windows 2000/NT to Windows XP.
  • Trained as a MDTS Windows XP And Windows Vista Program supported.
  • Trained users on Windows XP and Windows Office Suite applications.
  • Evaluate software for potential corporate use, especially Windows XP.
  • Upgrade and migrate workstation environment to Windows XP Professional.
  • Worked with Java, NetBeans 6.8 and Windows XP.
  • Worked in Windows XP/8/10 and Mac OS environments.
  • Deployed Windows XP computers for new users.
  • Lead member in Windows XP refresh project.
  • Provide software testing on Windows XP.
  • Resolve PC software issues such as Windows XP, MS Office 2003, and Adobe Acrobat.
  • Support Windows XP, 7, Vista, and 8.
  • Level 2 support of 40 Windows XP Kiosks.
  • Configured a Peer to Peer network/workgroup with 9 computers * Installed/configured Windows XP Professional and upgraded regularly with Service Packs.

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2. Network Printers

high Demand
Here's how Network Printers is used in Network Support Analyst jobs:
  • Trained team member to install Desktop, Laptop, Network Printers and running NTAP on all devices installed.
  • Administered and configured and repaired when necessary 30 LaserJet network printers with Jet Admin software.
  • Installed and configured network printers on the AMEX Publishing 400+ user network.
  • Assigned IP addresses for network printers and other network hardware.
  • Installed and maintained local as well as network printers.
  • Installed and provided technical support to Network printers.
  • Install and configure network printers and associated equipment.
  • Install local and network printers and drivers.
  • Installed network printers and queue management.
  • Repaired network printers like paper jams, rollers, fusers and drums, memory upgrades and driver issues.
  • Remove viruses and spyware * Creating vb scripting for mapped drives and network printers
  • Set up new Novell accounts and network printers Worked PC help desk Performed computer upgrades/repairs Installed software

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3. Computer Hardware

high Demand
Here's how Computer Hardware is used in Network Support Analyst jobs:
  • Ensured computer hardware availability performing and/or coordinating repairs and preventive maintenance.
  • Installed computer hardware including networked printers.
  • Maintained computer hardware inventory records.
  • Research and purchase computer hardware/software.
  • Acted as primary contact for computer hardware and software problems, as well as, network emergencies.
  • Administered computer hardware and software technical support for National client base of 3000 employees.
  • Maintained, troubleshot, resolved and repaired PC computer hardware and software applications.
  • Supported & troubleshot computer hardware, software, and network connections.
  • Installed and configured computer hardware, software, printers and scanners.

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4. Remote Access

high Demand
Here's how Remote Access is used in Network Support Analyst jobs:
  • Check trail consistency when issues arise in the field and there is no remote access to the network.
  • Configure Microsoft Exchange/Outlook Mail, and remote access on all Windows platforms.
  • Evaluated, coordinated, and implemented pilot testing of remote access solutions.
  • Provide remote access technical support to end users.
  • Install remote access for selected users to allow access to company resources when out of office or travelling.
  • Worked in a group of nine people providing Network support for JPMorganChases Remote access Users.
  • Provide business application and mobile device support onsite or with remote access.
  • Installed and maintained PCAnywhere and Reach Out remote access terminals.

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5. Desktop

high Demand
Here's how Desktop is used in Network Support Analyst jobs:
  • Installed and maintained desktop/laptop equipment for remote and local end-users on software business solutions, deployments and application roll-outs.
  • Provided desktop support and Active Directory system administration, inventory management, setting up and tearing down computers.
  • Collaborate with System Admins/Network Engineers to ensure efficient operation of the company s desktop computing environment.
  • Manage large-scale enterprise desktop/laptop hardware, systems updates and performance tuning and monitoring of applications/systems.
  • Provide exceptional support to field representatives for computer/desktop and mobile devices.
  • Provided informal end-user training on Desktop applications Windows navigation as required.
  • Supported desktops and provided basic user training on desktop applications.
  • Provided one-on-one desktop applications training for senior level employees.
  • Provided desktop/desk-side support in a ClearCube/blade/VDI environment.
  • Provided desktop support for internal clients
  • Planned and carried out restructuring of desktop support team, reducing headcount and costs while continuing to meet all service agreements.
  • Provided full network/server/desktop support from network cabling requirements to installation, troubleshooting and maintenance for 18 departments, including VIP support.
  • Ensured accuracy with desktop security, MS Service Packs, Backup & Recovery options based on IT standards and requirements.
  • Maintained and supported seventy five (75) desktop users and twenty five (25) off site laptop users.
  • Maintain, analyze, troubleshoot, and repair desktop, laptop, thin client, and mobile cart computer systems.
  • Use the following tools for ticket creation and troubleshooting: Clarify, Smarts, Remote Desktop Connection, Virtual Suites.
  • Utilized Remote Desktop, NetMeeting and Active Directory to troubleshoot Enterprise User Account and Network Share Access Permissions and Membership.
  • Installed, configured, troubleshot, and repaired networked client hardware, printer, and peripherals for over 1800 desktops.
  • Connected all desktops, notebooks, tablets, gaming systems and smart devices to the customer's home network.
  • Provided hands-on Desktop and Network support for over 1500 workstations and 500 laptops at a large newspaper while on-call.

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6. Routers

high Demand
Here's how Routers is used in Network Support Analyst jobs:
  • Activated security filtering on Cisco routers for intrusion prevention, ensuring compliance with company network safeguards.
  • Supported installation, configuration and administration of Cisco routers and switches in IT architecture of organization.
  • Provided support during data center consolidation by decommissioning routers, switches and servers.
  • Supported configuration/programming of routers, switches and other complex network equipment.
  • Lead several projects for new setups, upgrades and deployment of various Applications, Server Hardware and Network Switches and Routers.
  • Perform hardware installation and upgrading of Cisco Routers / Switches; including IOS upgrading of Cisco Routers / Switches using TFTP.
  • Deliver 24/7 remote support/replacement of 5000+ network hardware, modems, routers, switches, cash advance machines, UPS etc.
  • Assist Customer Facing personnel with technical issues on Edge Routers and schedule On Site Work Force to repair layer 1 issues.
  • Tested and modified a variety of equipment ranging from circuits and routers, to dial racks and individual high-density modems.
  • Use remote session to assist some customers in changing and configuring the routers and trouble shoot some computer connectivity issues.
  • Maintained customer routers and performed configuration changes upon their request (NAT, DHCP, port forwarding, etc).
  • Added the Cisco routers and the switching matrix for routing and also the transport link for the circuits to travel.
  • Worked directly with customers to provide Level 2, hands on support of servers, routers, switches and firewalls.
  • Isolated network outages utilizing HP Open View, and remote access into Cisco series routers to analyze logs and performance.
  • Used HP OpenView for monitoring servers, routers, switches and UPS to ensure optimal performance and minimize downtime.
  • Assisted Tier II performing IOS upgrades and configuration changes on routers at designated sites during scheduled maintenance window.
  • Managed and supported network projects with installations and changes to Cisco routers and switches on the client network.
  • Used secure CRT every single call to check the status and make changes to our Cisco routers.
  • Manage routers, switches, and maintain backups of these devices, and software/firmware up to date.
  • Installed and managed Cisco 1800 Routers during merger of 75 retail Gas Stations to 280 throughout Houston.

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7. LAN

high Demand
Here's how LAN is used in Network Support Analyst jobs:
  • Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis.
  • Manage and provide security for market inventory of customer premises equipment using planning forecasts and internal trending analysis.
  • Make effective recommendations concerning LAN/WAN and PC strategies involving systems implementation, acquisition, enhancement and upgrades.
  • Performed regular backups and recovery operations using Backup Exec to assist with disaster recovery and contingency planning.
  • Certified with over ten LAN/WAN based equipment manufacturers and three video conferencing equipment manufacturers.
  • Participate in all facets of planning, budgeting, and implementing user-specific technology requirements.
  • Produced monthly capacity planning report making WAN performance recommendations to JP Morgan management.
  • Collaborate with senior administrators to support and upkeep heterogeneous LAN environment.
  • Supervised installation and configuration of surveillance cameras in and around AIM Plaza
  • Installed and maintained network equipment and provided assistance to network/LAN administrators.
  • Evaluated LAN hardware and software requirements and capabilities and made recommendations.
  • Designed, planned and implemented technology integration to growing firm.
  • Developed and implemented data backup solutions and disaster recovery plans.
  • Peer Collaboration and Project Planning through whiteboard collaboration sessions.
  • Modified ether-channel load balancing method.
  • Installed, upgraded, maintained, and supervised Local Area Networks (LAN) and Wide Area Networks (WAN).
  • Network Engineering assistance with Access Point replacements, Patch Panel, LAN/WAN Switch maintenance, cable management and physical servers move.
  • Gathered and contributed to analysis of information regarding network problems, plans, configurations, operations, processes and ongoing projects.
  • Work closely with Telecommunications Systems Support and Strategies team to ensure proper planning, deployment and support of call center models.
  • Provided LAN and microcomputer technical support to users at the corporate offices and 35+ manufacturing plant LAN sites throughout the country.

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8. Troubleshoot

high Demand
Here's how Troubleshoot is used in Network Support Analyst jobs:
  • Created Wireless Network designs, configuration and rendered support for customer, monitoring and troubleshooting internal network to customer connections.
  • Monitored network to ensure network availability to all system users and perform necessary network break/fix troubleshooting to support network availability.
  • Supported Secure Browser software and troubleshooting on Macs, Linux and Windows machines; problem/incident recording, and problem resolution/escalation.
  • Provide basic support for telephone equipment including troubleshooting reported problems to determine if the problem can be corrected internally.
  • Monitor and troubleshoot voice and data telecommunications network and associated equipment for circuit outages or other network/user errors.
  • Meet and facilitate relationships with ILEC field service technicians troubleshooting T-1/Ethernet Circuits and recommend corrective actions for resolution.
  • Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware/software, telephony devices.
  • Performed troubleshooting, escalated issues to management, internal support groups and equipment manufacturers support group.
  • Worked part of an Emergency Recovery team to troubleshoot business critical services under strenuous conditions.
  • Configured NT 4.0 servers, restored damaged databases and performed general server and database troubleshooting.
  • Worked with network engineers in testing and troubleshooting computer and network connectivity problems.
  • Performed repairs/troubleshooting and installed software upgrades or downloads to maintain network efficiency.
  • Assisted In-home Troubleshooting with residents in apartment complex with different operating systems.
  • Collaborated with Exchange Administrators when troubleshooting complex issues and preventative maintenance tasks.
  • Performed Cisco ASA Firewall configurations, maintenance and troubleshoot related issues.
  • Assist in software configurations and troubleshoot any operating system related issues.
  • Resolved a history of problematic network failure by troubleshooting LAN connections.
  • Assisted users by interpreting system procedures and troubleshooting with PC hardware/software.
  • Provided after-hours support and troubleshooting of network devices and applications.
  • Engaged in regular network troubleshooting activities and resolve network connectivity issues

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9. PCS

high Demand
Here's how PCS is used in Network Support Analyst jobs:
  • Participated on 5-member team updating software and replacing corporate image on all PCs enterprise-wide.
  • Maintain a network backup and retrieval system, monitoring backups of all LAN-resident data and key client PCs to ensure accuracy.
  • Supported local end-users with MS Office up to and including 2007 and other various PCs, Mac's and compatibles.
  • Provided substantial internal MIS support including software installation on Macs, PCs, laptops and file servers maintenance and repair.
  • Traveled to remote offices on a half a year rotating shift for servicing PCs/Laptops in central Pulaski area.
  • Created a migration strategy for data backup from old machine, and restoration into new Laptops and PCs.
  • Performed installation, configuration, testing, and monitoring of PCs, and server hardware and software.
  • Modernized environment with upgraded PCs, including migration to Windows 7 to improve system performance and functionality.
  • Key Contributions: * Installed PCs and Auto-Cad workstations for Engineers working on the project.
  • Fixed hardware and software issues for PCs, printers, scan guns, and switches/routers.
  • Research and apply service packs, hot fixes and security updates to servers/PCs.
  • Supported break/fix of Dell and HP laptops, printers, and PCs.
  • Manage users, PCs and printers in an Active Directory Environment.
  • Installed desktop PCs, hardware, and application software as needed.
  • Service campus PCs, servers, and applications
  • Support 2 Windows 2008 servers and 175 Windows 7 PCs.
  • Worked with VP on daily functions of all network services Start-up Company focused on rural development in partnership with Sprint PCS.
  • Provided end-user support for PCs, wireless network connectivity, and software, coordinated with helpdesk to isolate LAN related issues.
  • Install and configure printers scan access and file sharing to users Rebuilding PCs, maintenance and break fixes.
  • Maintain software/hardware inventory for PCs; Win9x, XPPro and 2K(workstation and server).

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10. Technical Support

high Demand
Here's how Technical Support is used in Network Support Analyst jobs:
  • Provided second/third level technical support on a worldwide basis to customer sites where Cisco Unified Communications applications were deployed.
  • Worked closely with technical support engineers to identify network issues and recommended solutions to these problems.
  • Trained customers' technical support staff regarding policies and procedures involving monitored hardware and software.
  • Make technical support decisions that mitigate and minimize end-user downtown.
  • Provided technical support while following government guidelines regarding HIPAA regulations.
  • Authored technical support documentation for publication on company intranet.
  • Provided senior level technical support for the east coast division of the company (Legal, Finance, HR).
  • Performed Technical support for various versions of ZAC products, including creating file sets, and packages ready for distribution.
  • Maintained technical support mailboxes for the various company clients, including changing permissions, delegates and creating filtering rules.
  • Service Engineer and Technical Support Engineer for DWDM optical network, broadband access, and next generation switching.
  • Provide best-in-class, responsive technical support to both consumer and enterprise customers in a Call Center environment.
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Configured customer and vendor circuits and resoled chronic troubles, translations issues, and provided technical support.
  • Employed critical assessment skills to engage technical support, resulting in efficient and timely problem resolution.
  • Provided technical support and end-user training to customers on network, software, and computer systems.
  • Ensured proper and full Engineering/Technical support of Main Data/Network Center to operate at peak performance.
  • Perform Tier 2 technical support consisting of detection, diagnosis and correction of issues.
  • Respond to technical support issues, Monitoring Performance and Responding to changes when required.
  • Performed region wide install AR Remedy Systems; provide network technical support for it.
  • Designed and built networks, provided technical support and identified and resolved recurring issues.

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11. Active Directory

high Demand
Here's how Active Directory is used in Network Support Analyst jobs:
  • Performed Windows Active Directory administration and support for end users.
  • Administered Windows Domain Server and added users using Active Directory.
  • Managed active directory and exchange accounts.
  • Maintain the stability of all W2K3 active directory servers, application servers, core systems support, Systems Disaster recovery plans.
  • Implement Active directory, WINS, DNS, SMS, ISA and software deployment on Windows 2000 server platform.
  • Performed tasks through remote control with VNC, Active directory, ESM console, and at the desk.
  • Assist with the creation and editing of Active Directory accounts, mailbox, distribution list and resetting passwords.
  • Created new accounts for users on Active Directory domain, setting up their e-mail accounts in Outlook.
  • Migrated Legacy Portal into SharePoint and domain users and computers from Windows NT to Active Directory.
  • Accessed and modified Active Directory for access to network resources, create objects and accounts.
  • Create and Manage, Groups, security policy, Print Queue in active directory.
  • Assist faculty, staff, and students with active directory and exchange mail accounts.
  • Implemented Microsoft Active Directory services, maintained Cisco WAN equipment and IP telephony.
  • Maintain Active Directory, DHCP and DNS configuration for remote WAN retail locations.
  • Use of PowerShell scripts for simple Active Directory and Exchange Server tasks.
  • Provided account creation for Active Directory, Exchange mailbox, Distribution lists.
  • Develop, maintain, and deploy the organization's Active Directory.
  • Grant network access permissions to users and groups using Active Directory.
  • Create user profiles and modify user permissions in Windows Active Directory.
  • Back up routine administration for Active directory and Exchange servers.

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12. VPN

high Demand
Here's how VPN is used in Network Support Analyst jobs:
  • Provided support to remote end-users who were experiencing issues related to networking and connectivity to an agency intranet via VPN connections.
  • Work with business partners/customers' IT teams to turn up, change, or troubleshoot direct connections or VPN tunnels.
  • Configured and installed software and support for Remote Access for Eli Lilly management staff Using RAS and VPN technologies.
  • Set up Access point, Proxy server, VPN, Honey pot, SSL and other encryption methodology technologies.
  • Created VPN accounts, resource allocation and VPN tunneling in order to ensure remote connectivity to authorized users.
  • Provided on call PC support for headquarters, call centers, remote retail location, and VPN.
  • Configured and administered MPLS VPN for a tier II service provider core/backbone to connect customer sites.
  • Monitored LAN/WAN IP addressing with Cisco VPN, DameWare, Ultra VNC, and Terminal Services.
  • Design and troubleshoot VPN/MPLS connectivity to external partners using IPSEC with Cisco 7206 and ASR platforms.
  • Configure VPN setting and troubleshoot mobile user issues relating to connectivity and security issues.
  • Deployed software applications using MS App-V to users over VPN and configured Barracuda Firewalls.
  • Helped resolve VPN connection issues, troubleshoot, and configure the employees' blackberries.
  • Provided vendor VPN access during initial design and testing through Cisco ASA Firewalls/Cisco AnyConnect.
  • Multi-Tiered Integrated network utilizing redundant Cisco Pix hardware VPN over WAN site links.
  • Assisted remote users with dial-up using Analog and VPN resolving connectivity issues.
  • Installed new equipment to RADIUS and worked with MPLS-VPN and TACACS configurations.
  • Provided help desk technical support to VPN users and WAN offices.
  • Provided VPN and broadband support to remote sites and users.
  • Configure DNS, VPN on a corporate environment.
  • Served as initial contact for troubleshooting VPN problems.

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13. Setup

high Demand
Here's how Setup is used in Network Support Analyst jobs:
  • Configured Windows 2000 Professional installations using Wise and Setup Manager.
  • Assisted primary blackberry technician with setup/end user training on devices.
  • Assist state employees with any problems related to PC software/hardware including setup of new state employees.
  • Evaluated and performed wireless site surveys to locate / setup network equipment and access points.
  • Connect the computers, servers, all printers and, setup permissions for all users.
  • Answer questions regarding setup of Nintendo game system, specifically with network connections.
  • Image setup and deployment of computers including software, hardware, and peripherals.
  • Assisted state employees with moving and setup of equipment to different offices.
  • Support department specific applications, setup and instruction of new users.
  • Assist local techs with setup, install and maintenance of equipment.
  • Installed, configured and setup WAN fifteen days after site survey.
  • Provided off-site AV setups for small and large venue events.
  • Assisted customers with the setup of Hosted Exchange services.
  • Design and setup of switch backup procedures.
  • Traveled to facilities across the US for warehouse startups, network issues and new equipment setup.
  • Installed and setup computers, printers, scanners, multifunction units, credit card readers.
  • Assisted in periodic rollout of hardware for end of life scheduling and setup activities.
  • Deployed servers for Windows and Linux use Setup Linux machines for software testing.
  • Assisted with Avaya IP PBX project installation, setup and user administration.
  • Contract WiFi installation for POS stores, Switches/HW setup at stores.

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14. Tcp/Ip

high Demand
Here's how Tcp/Ip is used in Network Support Analyst jobs:
  • Provided network support for 15 Internal WindowsNT 4.0 Servers and 45 external WindowsNT 4.0 Servers on an Ethernet based TCP/IP network.
  • Monitor GTEDS Worldwide and Local SNA, X.25, TCP/IP Network for potential or current outages, issues and/or problems.
  • Managed and supported network equipment, physical media and networking concepts such as TCP/IP, DHCP, and Static.
  • Provided on-site support and TCP/IP troubleshooting of 5,000+ Windows based personal computers.
  • Experienced with TCP/IP protocols and installed security systems on LAN.
  • Network architectures include TCP/IP, IPX/SPX, and AppleTalk.
  • Installed TCP/IP and connection of workstation with Domain.
  • Network integration using TCP/IP and IPX protocols.
  • Assist customers with configuring TCP/IP parameters.
  • Used TCP/IP and DHCP, as well as IPX/SPX on a 10 base T Ethernet in a corporate environment.
  • Utilized UNIX, SQL, TCP/IP, UNIX, SSH, FTP, Microsoft SharePoint, Windows Environment.
  • Experience with troubleshooting DHCP, SNMP, SDLC, DNS, TCP/IP, and host connectivity failures.
  • Set up NT servers and domains and installed SNA, TCP/IP printing, DHCP and WINS.
  • Configured Bios, SCSI hard drives with Raid Cards and TCP/IP.
  • Experience with both TCP/IP and IPX/SPX.
  • Analyzed, configured and trouble shoot both LAN/WAN networks for connectivity using IPX, TCP/IP, NetbBeui, and UDP.
  • Implemented mutual exclusion between Clients to access files on Servers using TCP/IP socket programming and multithreading in Java.
  • Survey computers to Implement TCP/IP utilities to resolve mac & ip address resolution issues.
  • Configure, maintain and trubleshoot TCP/IP, DHCP, DNS, VLANs, Windows NTP and RADIUS server.

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15. Internet

average Demand
Here's how Internet is used in Network Support Analyst jobs:
  • Create engineering documentation and specifications for installing telephone and internet products in ATT SE central office.
  • Accessed local area network, including network connectivity, disaster recovery, and internet filtering.
  • Installed and maintained remote site routers/switches/firewalls that interface between internal networks and the internet.
  • Performed departmental reviews for cost savings alternatives to computer usage and internet connections.
  • Provided technical assistance in managing Intranet and Internet websites.
  • Deescalated customers that demonstrated frustrations with their internet service.
  • Analyzed network operations for Internet telephony system infrastructure.
  • Configured a WebSense/SonicWALL filters for Internet security.
  • Assisted customers configure their Laptops to gain connection to the internet using PC cards and mobile devices/phones (tethering).
  • Played a key role in a major system upgrade that included replacing frame relay circuits with cost-effective internet relay circuits.
  • Researched, evaluated, and implemented Internet Security and data encryption (VPN) across Internet/Intranet and wireless networks.
  • Lead project to change Internet Service Providers increasing bandwidth from 3mbps to 10mbps at a 2% cost increase.
  • Provide F ire-wall administration, Cabling and testing and working on WAN/VPN/internet environments for our new and existing clients.
  • Set up network hierarchy for wireless internet and local network access to laptop workstations, printers and cell phones.
  • Developed software quality plans, test design specifications, and test cases for Internet-based business applications.
  • Maintained Server and back-ups, Wi-Fi wireless networks, and DSL, internet and e-mail issues
  • Configured Network Address Translation (NAT) to connect a private network to the Internet.
  • Perform routine maintenance on all Data/Internet network nodes across all switching centers in the country.
  • Worked with ISP in bringing our seven affiliates remote offices into establishing an internet connection.
  • Check the network, the internet and update the software of each server and workstation.

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16. Hardware Issues

average Demand
Here's how Hardware Issues is used in Network Support Analyst jobs:
  • Provide customer support for log-ins, printing, applications, boot up, intranet and hardware issues.
  • Job duties include, being the primary support analyst for applications and hardware issues.
  • Assisted clients with a variety of software and hardware issues.
  • Supported 150 end users to resolve software or hardware issues.
  • Analyzed desktop software and hardware issues occurring in a 1000+ user heterogeneous environment and implementing corrective actions.
  • Managed Cisco network infrastructure and performed troubleshooting of software and hardware issues for end-users.

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17. Email

average Demand
Here's how Email is used in Network Support Analyst jobs:
  • Handled email archiving and exchange mailbox store limits, including returned email notifications and delivery status.
  • Maintained client/server integrity, monitored email use, and administered security permissions for PeopleSoft and Oracle.
  • Correspond daily via email to teammates providing dealer or aftermarket information.
  • Provide email and browser configuration and troubleshooting to customers.
  • Verified integrity of email archives on Exchange Management console.
  • Configured Network Connectivity and Emails issues.
  • Respond to emails and incoming phone calls, (escalation from Customer Care or technical teams to triage and management).
  • Functioned as Level 2 resource to the Help Desk - closing remedy tickets, email issues, server issues, etc.
  • Provided 1st and 2nd Level technical support for computer related problems, via email, telephone, and hands on support.
  • Interacted directly with customers via telephone ACD software and email to provide information in response to inquiries about services provided.
  • Provided technical support via telephone and email for corporate and remote branches, documented problems and resolutions in Task Tickets.
  • Designed and implemented plans to migrate all company PC/server's to Window 2000 including window migration and email migration.
  • Created and edited AD users including email address security permissions and rights to different user groups and network folders.
  • Installed IceWarp's SMTP mail system to manage a 15,000 mailbox member email domain for the United Way system.
  • Resolve issues with network access, email, virus engine updates, and performing backups on data tape.
  • Fielded incoming help requests through phone and email to place and work on tickets through ITSM software.
  • Respond to user queries in person, by email, via phone, and via VNC/RDP access.
  • Trained end users on network functionalist of devices including copy, print, email and scanning features.
  • Received customer's request via phone and email Trouble shooting of all voice and data issues.
  • Distribute switch acceptance emails to field LAN security team, field IT and Raleigh LAN engineers.

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18. Laptops

average Demand
Here's how Laptops is used in Network Support Analyst jobs:
  • Administered WinNT/2000 and OS/2 networks of 20+ servers and 100+ laptops, workstations, printers, and peripherals.
  • Assist as needed to deploy newly imaged computers and laptops to users throughout corporate headquarters and remote sites.
  • Performed data transfer, imaging of PC's and Laptops using Ghost Server, manage IP information.
  • Installed Windows NT 4.0, Windows 2000 on all workstations, servers and laptops.
  • Work was done on laptops, standalone computers, workstations and file servers.
  • Install hardware and software on standalone personal computers, laptops, servers.
  • Repaired PC/Macintosh Servers, workstations, laptops, printers and network equipment.
  • Configure laptops for dial-in networking via RAS (Remote Access Server).
  • Supported 70 Windows 95/98/2000/XP-network workstations: Pentium PC's and Laptops.
  • Support laptops and workstations and also clone machines when needed.
  • Air Defense wireless security software for laptops only.
  • Installed several new wireless laptops for Glenora management staff.
  • Supported PC's, Laptops, Network terminals operating Microsoft Windows OS, XP, 7, Outlook, Office Professional..
  • Utilize software tools to image, backup and repair laptops and PC's in a timely manner.
  • Provide support to end users on a variety of issues, including cellphone, laptops and IPads.
  • Assisted with imaging and roll out of SDS (Single Device Strategy) HP Probook Laptops.
  • Performed Systems Administration including reloads on CPUs and laptops using Imaging products or hardware drive duplicators.
  • Perform imaging and routine backup of workstations/laptops using Symantec Ghost Solution Suite and Acronis True Image to assist with disaster recovery.
  • Configured laptops for remote access via Citrix Metaframe and RSA Secure Remote software.

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19. Voip

average Demand
Here's how Voip is used in Network Support Analyst jobs:
  • Deployed and modify QOS strategies on LAN and WAN equipment as needed when sites added VOIP to their data network.
  • Trained and knowledgeable of technologies such as VoIP, SDN, IP Networking, Cloud Computing and IP Routing.
  • Verify VOIP phone configuration through Call Manager such as status, line extension, IP and MAC address.
  • Managed and maintained the internal network (LAN/WAN) hardware for end user computers and VoIP phones.
  • Worked extensively with network team to provide local support for WAN/LAN and VoIP network related issues.
  • Maintained VOIP billing database, customer rate plans and Call Detail Records (CDR).
  • Subject matter expert on the Super-node Data Manager (SDM) used in VoIP migration.
  • Provided remote support for VoIP implementation and Network refresh projects at over 1200 stores.
  • Installed and configured Asterisk (VoIP) PBX open-source telephony engine and tool kit.
  • Maintained quality routing for both Voice/Data traffic worldwide (PSTN, VOIP protocols).
  • Installed, configured VOIP, Microsoft Office programs.
  • Lead designer and implementer on VoIP project.
  • Deployed centralized VoIP phone system.
  • Configured VOIP and troubleshot issues.
  • Assisted in setting up VoIP teleconferencing Polycom video cameras in several medical facilities.
  • Manage the transformation of numerous Chase locations from Avaya TDM Voice to Cisco and from TDM voice to VOIP SIP.
  • Worked directly with Microsoft Exchange, Active Directory, Remote Manager, DNS, VoIP, Parature Ticketing System.
  • Controlled VoIP connectivity through fibre optic to BTS point to point connections.
  • Maintain the company Avaya VOIP phone system.
  • Coordinated the deployment of VoIP phone network for Lucent Technology campus at Naperville, Il.

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20. DNS

average Demand
Here's how DNS is used in Network Support Analyst jobs:
  • Identified remote network problems such as DNS errors, firewall rules, application-level gateway, port forwarding/triggering, and data loops.
  • Configured DNS servers for customer's domains, which included reverse DNS entries.
  • Maintained customer DNS zone files and resolved POP/SMTP and general DNS issues.
  • Maintain DNS name records on the user-access Linux web servers.
  • Assisted with DNS migration between Shared Medical Systems and Siemens.
  • Update and modify records in DNS/DHCP servers.
  • Manage DNS Administration for clients.
  • Configured & Administered DHCP & DNS & in Windows 2003 and 2008 R1 R2 Servers.
  • Maintain DNS and Exchange 2007 Servers.
  • Installed and Supported IP Addressing- DNS/DHCP, Address Summarization as it impacts IP addressing and IP routing.
  • Add mac & ip addresses of new equipment to DNS for easy name/ip resolution.
  • Configure DNS A records, CNAMES, and A records.
  • Tested interoperability of DECnet phase IV and phase V. Managed corporate DECdns namespace.

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21. User Accounts

average Demand
Here's how User Accounts is used in Network Support Analyst jobs:
  • Created and maintained user accounts on domain and assisted Windows 2000 Server and Exchange Server (5.5 and 2000) migration.
  • Edited and executed SQL queries for multiple purposes including data correction, order integration, and editing user accounts.
  • Lead maintenance of user accounts, backups, virus protection, hardware, and software.
  • Maintained user accounts on an Exchange server and as well as within Microsoft Mail.
  • Maintained and monitored Active Directory user accounts, profiles, and E-mail accounts.
  • Create user accounts and handle password resets/account lock out in Active Directory.
  • Added Exchange mailboxes to user accounts and adjusted mailbox size as needed.
  • Worked with Pulse/AS400 user accounts including password reset, enabled and disabled.
  • Create and Administer user accounts, exchange mailboxes and network shares.
  • Create, configure and administer Blackberry Enterprise user accounts.
  • Administered over 380 user accounts in Active Directory.
  • Created, managed, and deleted user accounts.
  • Unlock user accounts on the Active Directory server
  • Manage user accounts and security groups.
  • Set up maintenance of user accounts.
  • Created and managed Novell, NT, and Notes user accounts to manage access to network resources.
  • Created and implemented Group policy Created user accounts and groups in Active Directory.

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22. Firewall

average Demand
Here's how Firewall is used in Network Support Analyst jobs:
  • Managed security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Worked on several remote-networking issues exclusively with the firewall and router personal.
  • Maintained critical backup procedures for all workstations/servers/firewalls.
  • Maintain Firewall and data security.
  • Installed, configured and administered the Check Point firewalls running on the Nokia appliance in North America offices.
  • Configure Layer 2 and 3 network equipment such as firewalls, WAP controllers, switches, etc.
  • Set and configured firewall such as SOHO, PIX, Watch Guard and ISA servers.
  • Provide 2nd/3rd level support for all networking equipment, production systems, and firewalls.
  • Work with providers and company technicians to properly configure various modems and firewalls.
  • Configured IP Access Lists Standard and Extended for security like a firewall.
  • Maintained Cisco PIX firewalls at 3 locations and implemented all rule changes.
  • Configure and administer firewalls and Intrusion detection system (IDS).
  • Installed network software, Including security or firewall software.
  • Configure firewalls both software, hardware or combo firewall.
  • Supported Oracle client connections via various firewalls.
  • Configured firewalls with NAT/PAT address translations.
  • Implement firewalls in windows systems.
  • Self-trained on Checkpoint Firewall Support.
  • Managed all incoming firewall requests for internal and external customers, generating [ ] per month for the networking department.
  • Installed and maintained Antivirus and Firewall software.

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23. Ethernet

average Demand
Here's how Ethernet is used in Network Support Analyst jobs:
  • Copper wire installation allowed UWA to migrate to Gigabit Ethernet speeds from wire closets to data center.
  • Supported AT&T Metro Ethernet upgrade for field offices with Cisco 3750 Switches.
  • Structured cabling (power and data) and system networking (Ethernet).
  • Install, Configure Network Cards and Run all Category 5 Ethernet Cables.
  • Support the implementation of new Metro and Wide Area Ethernet services.
  • Configured 'interface FastEthernet0/1 - 0/24' in 3560 Switches.
  • Wired Local Area Network using CAT5/CAT6 Ethernet cabling.
  • Lead trainer for Metro Ethernet provisioning.
  • Use XNG (Granite) database and VISIO on a daily basis to track the 32 Ethernet and SONET rings.
  • Performed facility relocation including transition from token ring to ethernet network topology to improve performance, reduce downtime and increase capacity.
  • Configured Fast Ethernet main and sub-interface assignments as required for inter-vlan routing.
  • Develop and implement network performance, Availability and SLA violation reporting system for carrier backbone network and Metro Ethernet Services.
  • Lead engineer in Service delivery supporting all new managed WIFI and Long Reach Ethernet networks.
  • Experienced with ARCNet, Ethernet, Token-ring, and FDDI.
  • Performed Fujitsu and Ciena equipment turn-up, commissioning and test acceptance of transport nodes and customer networks (DWDM/SONET/GigEthernet-RFC2544).
  • Designed and installed LAN/Ethernet Maintained Network and all user support Conducted Video onsite off site conferences

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24. Citrix

average Demand
Here's how Citrix is used in Network Support Analyst jobs:
  • Monitored off-site access to the intranet using Citrix Management Console.
  • Provided support for electronic medical records software, Microsoft Office suites, Microsoft Operating Systems and Citrix based programs.
  • Monitored servers, including: Exchange, Windows Terminal Server with Citrix and other applications.
  • Managed existing XenCenter virtual environment (Exchange 2010, Citrix and SolarWinds servers).
  • Install and configure Remote Access Services, Windows Terminal Services and Citrix for telecommuters.
  • Designed and implemented a Citrix server farm.
  • Full support of Windows 2003 and Windows 2000 Severs with applications including Citrix, Exchange, and IIS etc.)
  • Administered Windows Terminal servers running Citrix Metaframe XP, DHCP, DNS, and print serving.
  • Installed and maintained database applications on Citrix Metaframe 1.8, as well as NT 4.0 systems.
  • Performed remote administration over WAN of servers and workstations using SMS, Citrix and Terminal Server.
  • Provide customer assistance with basic functionalities of applications such as Citrix web client and Microsoft Outlook.
  • Exchange server and Citrix Metaframe Environment.
  • Utilize software application Citrix to remotely troubleshoot and resolve reported issues.
  • Utilize network tools accessible through Citrix client such as, Advanced Ping-Tool, traceroute and ipconfig.

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25. Infrastructure

average Demand
Here's how Infrastructure is used in Network Support Analyst jobs:
  • Managed multiple network infrastructure projects concurrently, which included interfacing with external and internal customers or vendor network support teams.
  • Acted as quality assurance representative to ensure satisfactory delivery of local IT Infrastructure services and management of user expectations.
  • Coordinated LAN/WAN connectivity installations and resolved technical issues for a 4-building complex resulting in a more reliable network infrastructure.
  • Develop and implementation of new the technical documentation covering the network diagrams and Documentation of network infrastructure.
  • Participated in outsourcing of infrastructure to EDS to provide a highly available environment for SAP implementation.
  • Overhauled and revamped network infrastructure and security to provide a more reliable and protected environment.
  • Project management for our California property including server room and infrastructure setup.
  • Fabricate, terminate and interconnect wiring and associated network infrastructure devices.
  • Support the day-to-day operations for Citigroup through technology infrastructure services.
  • Provide daily Maintenance and troubleshooting of various Network infrastructure issues.
  • Develop and administer divisional IT infrastructure and telecommunication budgets.
  • Provided third-level support for company's global network infrastructure.
  • Provide technical support for network and telecommunications infrastructure.
  • Validated existing infrastructure and suggesting new network designs.
  • Established operational procedures for corporate IT infrastructure functions.
  • Deployed and maintain Cisco wireless network infrastructure.
  • Configured and supported IP/Cisco infrastructure.
  • Network troubleshooting and performance management for the TIMPO (Tri-Service Infrastructure Management Program Office) Military Health Systems Network Operations Center.
  • Perform remote data translations in varying types of equipment and technologies (2G, 3G UMTS) to support wireless infrastructure.
  • Manage TES facilities-based, all-optical IP network backbone infrastructure providing IP services and Ethernet transport services in over 180 markets globally.

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26. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Network Support Analyst jobs:
  • Administered trouble tickets and maintained accurate records.
  • Tracked trouble tickets and documented resolutions.
  • Created trouble tickets utilizing Remedy.
  • Open, update, and close trouble tickets maintaining accountability and transparency into problems and applying and documenting the appropriate solutions.
  • Receive & Resolve Remedy trouble tickets involving hardware and software issues that have been elevated beyond Help Desk Level.
  • Call vendors to open trouble tickets and schedule repairs or replacement of damaged hardware or data communication lines.
  • Open and work Remedy trouble tickets and drive to complete resolution with escalation to proper fix agents.
  • Assume responsibility for correctly forwarding trouble tickets issued against all MTN Staff, and MTN contractors.
  • Processed each trouble tickets under a time constraint to ensure timely resolution of the network/customer problem.
  • Fielded inbound customer calls reporting trouble with their service and opened trouble tickets with required information.
  • Created data fill and monitored alarms for remote projects Assisted switch engineers by opening trouble tickets
  • Investigate 100+local trouble tickets per week, one hour to 30 day turn-around time.
  • Routed trouble tickets to proper resolve agencies and escalated problems following SLA procedures
  • Open trouble tickets with the appropriate carriers and work issues to resolution.
  • Use Remedy software to open and close any trouble tickets.
  • Answer phone calls from partner countries and resolve Trouble Tickets.
  • Open and resolve trouble Tickets using Remedy Tracking software.
  • Provide continual status updates to customers regarding trouble tickets.
  • Created Data fills Opened trouble tickets Created documentation.
  • Create trouble tickets for issues requiring escalation.

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27. Helpdesk

average Demand
Here's how Helpdesk is used in Network Support Analyst jobs:
  • Assisted in creating a Knowledge Base for the HelpDesk.
  • Supported Helpdesk problem management and the network and standalone peripherals.
  • Worked 7.5 years Helpdesk Tier 2 Field Support resolving trouble tickets for hardware and software implementation and general break fix work.
  • Provided 15-member helpdesk team Level II technical support to resolve advanced, escalated issues for 10,000 end users.
  • Provided technical support (servers and network) to the USDA's Web Farm in a helpdesk environment.
  • Functioned as team lead for On-The-Job Training Program; trained other trainers and revamped system administrator/helpdesk training program.
  • Served as point of escalation for all desktop issues, and as liaison to Helpdesk Manager as well.
  • Work as helpdesk for vendors and users on any problems with orders, billing issues or product usage
  • Worked within a helpdesk capacity for a company with more than 1000 users in an NT environment.
  • Communicate with PC provider Hewlett Packard helpdesk on setting up their PC with the banking system.
  • Created training documentation that could assist a helpdesk analyst in installing the ODBC driver and application.
  • Delivered Second Level Helpdesk Support for clients on the new infrastructure, providing highest-level support.
  • Provided user/helpdesk support for computer hardware, software such as Windows 98, Windows 3.11.
  • Used helpdesk tools including Magic to log, track and monitor requests for support.
  • Logged and routed calls in Magic Helpdesk software program as required.
  • Respond to customers requesting desktop and helpdesk tickets from end users.
  • Served as 1st line of support in the helpdesk team.
  • Received, responded to, prioritize and coordinated helpdesk calls.
  • Monitor, maintenance and helpdesk support for user's.
  • Supported Production and drove helpdesk tickets through resolution.

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28. Recovery Procedures

average Demand
Here's how Recovery Procedures is used in Network Support Analyst jobs:
  • Protected system information by preparing and testing disaster recovery procedures.
  • Carried out all administration matters, monitoring system performance, ensuring successful back up procedures; developed and implemented disaster recovery procedures
  • Network operations supported monitoring, failure or intrusions detection and restoration of network services and programs using documented Disaster Recovery Procedures.
  • Monitor and implement approved changes to system configuration, performance, capacity, security and disaster prevention and recovery procedures.
  • Directed disaster recovery procedures to include fail-over capabilities to an off-site, providing system and network availability of 99.98%.
  • Configured and performed disaster recovery procedures, which resulted in efficient backups and restores plus other related duties as assigned.

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29. Unix

average Demand
Here's how Unix is used in Network Support Analyst jobs:
  • Provided user support in UNIX operating system environment.
  • Supported Windows 9x, 2000, NT, and Proprietary Point of Sale Software on a UNIX Platform.
  • Installed Remedy Action Request System (ARS) on Unix Server and windows client workstations.
  • Set up, installed, Maintained & Administered SCO UNIX OpenServer.
  • Provided technical support for workstations running SUN UNIX, Windows 95, Windows NT 4.0, and MAC OS.
  • Loaded Exceed for Windows NT (UNIX Access software).
  • Work with various operating systems to include Windows95/98, Windows NT/2000/XP, Windows server 2000/2003/2008, Novell and UNIX.
  • Installed Network Management System (NMS) software on Sun Solaris UNIX platform.
  • Build Novell 3.12, 4.1, Windows NT 4.0, and Unix based servers.
  • Utilized Map Info, Atoll, Unix platform Opstoll to commission NSB,BAU sites by running self-survey and Beacon.
  • Maintained NT, Novell and UNIX (Solaris) based systems and application servers.
  • Work in a multi-platform environment consisting of Windows, Novell, & Unix.

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30. Ospf

low Demand
Here's how Ospf is used in Network Support Analyst jobs:
  • Configured and administered OSPF routing with multiple areas for networks between sites.
  • Implemented redundancy in network layers using HSRP, STP and OSPF.
  • Implemented OSPF MD5 Authentication between each OSPF enabled subnet to prevent unauthorized insertion of routes into the domain.
  • Resolved network systems issues and optimized OSPF traffic flow periodically for peak operational functionality.
  • Configured MPLS manually and using automatic configuration via OSPF.
  • Configure and troubleshot routing protocols such as BGP, OSPF, EIRGP and routing issues as well as MPLS/VRF lite services.

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31. IOS

low Demand
Here's how IOS is used in Network Support Analyst jobs:
  • Configured and implemented Cisco IOS, Cisco routing protocols and interfaces using Command Line interface and Cisco Security Device Manager.
  • Designed and implemented a NAGIOS network monitoring system to provide application monitoring abilities.
  • Network Administrator on Cisco IOS Navigation, Monitoring, Router/Interface Configuration.
  • Configured secure privileged administrative access to the Cisco IOS system.
  • Utilized Cisco IOS and TACACS in a router/switch environment to maintain and troubleshoot outages based on circuit and router card failures.
  • Upgrade IOS on new switch install, install provided configuration on new network equipment install and asset tracking.
  • Design ISDN backup scenarios, Disaster Recovery and Contingency Sites to support the client Service Level Agreements.
  • Used basic command line interface commands within Cisco IOS to diagnose potential circuit health or configuration issues.
  • Manage Extensive Cisco Environment including, CatOS, IOS, and Nexus (NX-OS).
  • Established several IOS command-line access-lists on a customer's router, opening ports.
  • Participate in IBM team training sessions examining NETBIOS and DataGlance IP traces.
  • Performed troubleshooting for IOS related bugs by analyzing history and related notes.
  • Audit legacy network routes, and decommission, HW and IOS upgrade.
  • Designed, coded, and tested a NAGIOS system.
  • Configured Bios for Workstations and Servers.
  • Implement User/Clients stores Kiosks-hot spots.
  • Execute test cases using iNET to generate various test scenarios such as International, LNP and COT calls.
  • Perform equipment maintenance including decommissioning hardware, modifying ports, adding or removing VLANs, and upgrading IOS.
  • Monitored network status and connectivity with Nagios software, dispatching technicians to trouble sites.
  • Updated Visio Network diagrams, IOS, and any configurations.

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32. OS

low Demand
Here's how OS is used in Network Support Analyst jobs:
  • Monitored servers for potential problems, which entailed researching, analyzing and providing recommendations to ensure minimal lost of production.
  • Created an asset management system utilizing Microsoft Access that tracked all computer equipment purchases and distribution throughout the company.
  • Established priorities most important for business impact to ensure minimal loss of work productivity and maximum customer satisfaction.
  • Maintain inventory database and warranty submissions recovering previously lost revenue due to lack of warranty management.
  • Manage efforts across Network teams in the implementation of continual service improvement initiatives.
  • Developed index setting process to compare Credit Customer Care Professionals across functions.
  • Diagnosed various computer problems and subsequently located and ordered parts as needed.
  • Organized scheduled maintenance of PoS systems resulting in tested optimum performance.
  • Developed Customized Report Generation Tool and Code Repository Searching Tool.
  • Developed and launched images for enterprise environments utilizing Ghost 8.0.
  • Set-up/delivered PC equipment, disposed of excess surplus equipment.
  • Diagnose limitations in network utilization and cost out accordingly.
  • Document and Investigate incidents across multiple networks across Microsoft.
  • Support and installation of hospital proprietary applications and hardware.
  • Diagnosed and resolved complex end user hardware/software/device/network problems.
  • Routed cabling in networking closets for better organization.
  • Analyzed switch/network element messages and performed equipment diagnostics.
  • Provide user assistance for Microsoft Office applications.
  • Diagnosed and resolved customer connectivity problems.
  • Diagnosed network and application performance problems.

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33. ATM

low Demand
Here's how ATM is used in Network Support Analyst jobs:
  • Network technologies supported include ATM, Frame-Relay, VoIP, FDDI, Ethernet and Token Ring, DDR, and TACACS.
  • Managed numerous client network infrastructures in a fast paced working atmosphere by means of a professional manner.
  • Monitor traffic utilization on Core ATM pipes on the ATM Network and WIMAX Network.
  • Provided telephone support for customers, banking centers, and ATM technicians.
  • Monitor ATMS and send TIVOLI software downloads to correct any software issues.
  • Provide technical support for the LAN and WAN Networks and ATM support.
  • Implemented Global PIP / MPLS conversion from legacy ATM / frame.
  • Monitor network for ATM, PC and interchange line issues.
  • Identify and solve hardware and software issues with ATMS.
  • Experienced with ATM, ISDN/BRI/PRI circuits and Frame Relay.
  • Monitored frame relay and ATM circuits.
  • Involved in the process of migration to the ATM backbone for the county's WAN.
  • Network Services Engineer Member of the Technical Staff for FR, ATM, and SMDS network services and data applications.
  • Network monitoring of physical and virtual servers, routers, switches, UPS, and ATMs.
  • Provided global operation support for retail branch network and standalone ATMs.
  • Arrange site dispatches for vendor technicians (telecomm; wiring; ATMs; ADT alarms; Cisco).
  • Monitored and maintained Bank of America ATMs through Gasper, a ticketing system application system.
  • Leverage Solarwinds Orion to monitor all ATMs and request service when needed.

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34. Frame Relay

low Demand
Here's how Frame Relay is used in Network Support Analyst jobs:
  • Field support for 27offices and WAN support via Frame Relay.
  • Managed Frame Relay WAN for sales office demos.
  • Provided network design and analysis for the wide area network: analog & digital, X.25, and frame relay services.
  • Designed frame relay to reduce leased line costs, private microwave and satellite network to circumvent the common carriers where applicable.
  • Procured, coordinated, installed and maintained ISDN and Frame Relay services from source to sink.
  • Assisted in successfully migrating to IP over Frame Relay from a Point to Point network.

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35. T1

low Demand
Here's how T1 is used in Network Support Analyst jobs:
  • Worked closely with switch technician, providing them required details for the job and assisting with T1 turn-ups.
  • Introduced ISDN as alternative to T1 networks, saving the monthly recurring cost for a leased T1.
  • Performed copper and coaxial cross-connects between our equipment and the telephone company for DS1/T1 and DS3/T3 circuits.
  • Supervised and coordinated all activities related to the UMTS and GSM T1 harvesting and Sector deletion.
  • Worked as Network Service Support Engineer for GSM Copper T1 to fiber migrations on national level.
  • Serviced the T1s between Collocation and Customer sites as needed and escalated problems to local carrier.
  • Reduced latency on existing leased T1 by half, eliminating the need for additional bandwidth.
  • Upgraded DREN (Defense Research and Engineering Network) from T1 to DS3 without downtime.
  • Stress test T1 circuits from Cisco 12416 router through DS3 data circuit.
  • Report and identify T1 and DS3 related network problems for BellSouth affiliates.
  • Worked on Voice gateways and signaling protocols: MGCP, SIP, H.323, SCCP, digital PRI/T1, Analog FXO/FXS.
  • Check T1 design db loss, Ohms to see if repeater is required.
  • Developed automation scripts for sites integration, frame/carrier addition, and backhaul build and conversion from T1 spans to Ethernet.

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36. SQL

low Demand
Here's how SQL is used in Network Support Analyst jobs:
  • Administer MS Exchange Server 2003 and MS Outlook clients, MS SQL databases, MS SharePoint and Corporate Web Servers.
  • Designed and developed a database that utilized Crystal Reports and SQL to assist management in tracking calls and problem reporting.
  • Installed and configured Cisco Secure Server, Cisco Gatekeeper, Cisco AS 5300 voice gateways, and MySQL database.
  • Perform SQL Database Maintenance on servers to ensure healthy operating conditions for databases and servers via scripts.
  • Involved in the Application Migrations and Databases/Content Migrations from SQL environment to CRM platform.
  • Developed a PowerShell script that interfaces with SQL to locate and retrieve archived documents.
  • Created and ran queries via Access and Crystal using SQL server database.
  • Optimized database indexes and queries in SQL 2000 and 2005.
  • Loaded/Executed SQL Scripts using Query Analyzer and SQL Enterprise Manager.
  • Installed, configured, and maintained Microsoft SQL 2005 Databases.
  • Maintained MS SQL 2k server.
  • Performed SQL Queries as needed to obtain needed information Regularly assisted the Network Operations Center with circuit connectivity issues.
  • Created custom fields in both front-end and back-end Installed MS SQL 2000 database and configured it for Goldmine.
  • Installed and maintained Microsoft SQL 5 Database Server to track companywide inventory at each retail gas station.
  • Support database applications such as Visual Foxpro, Microsoft Access, SQL, and others.
  • Installed and configured Sybase and Pervasive SQL servers.
  • Know system software Oracle,Unix, WMS, NT, SQL, Access, Carrier software.

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37. BGP

low Demand
Here's how BGP is used in Network Support Analyst jobs:
  • Conduct large conversion effort to configure and move several bank offices to BGP data circuits on Cisco 3745 and 7400 routers.
  • Installed and Supported IP Routing Protocol- OSPF, BGP, EIGRP capabilities and corresponding configuration.
  • Traffic prioritization and shaping done with BGP attributes (Local preference and MED).
  • Set up and configured fail-over and redundancy for backup service to customer using BGP.
  • Set up IP routing such as static and dynamic routing (BGP).
  • Use RIP, OSP, EIGRP, BGP and SNMP routing/network protocols.
  • Configured spanning tree, VLAN and VTP on Cisco switches WAN Infrastructure running OSPF & BGP as core routing protocol.
  • Obtained a working knowledge of BGP and OSFP amongst other protocols, as well as put that knowledge into practice.
  • Tested authentication in OSPF, LDP and BGP Configured and troubleshoot OSPF, BGP, and EIGRP.
  • Implemented BGP, EIGRP, ASA firewalls, Riverbed Steelhead, etc.
  • Fulfilled configuration requests for BGP routing on multi-homed connections and multi-protocol translations.
  • Lead and organized implementation projects which includes VLANs, BGP, OSPF, CDP, Firewall ACLs and HSRP.

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38. Linux

low Demand
Here's how Linux is used in Network Support Analyst jobs:
  • Work in team environment with Linux System Administrators
  • Installed and managed CVS (Win and Mac), Putty and various Linux virtual servers and images.
  • Analyzed logs and collected data to produce reports using LINUX operating system related to IP TV viewing.
  • Managed Voice Network Linux servers - Provided customer service support for Voice platform related issues
  • Coordinated Software upgrades on Windows 2000 Server and Red Hat Linux operating systems.
  • Installed and managed Linux (Red Hat) web server.
  • Integrated Linux and Windows servers to create mixed environment networks.
  • Red Hat Linux System administration on basic issues.
  • Supported Linux servers for network issues.
  • Configure and upgrade Linux Server machines.
  • Imaged computers utilizing MDT and LM Linux Imaging Solutions with Altiris Data migration for end user data.
  • Administered various Linux distributions over a cloud network (ex.

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39. Mpls

low Demand
Here's how Mpls is used in Network Support Analyst jobs:
  • Identified and resolved network congestion; troubleshot frame-relay, MPLS, and Cisco router issues.
  • Performed Commissioning and Decommissioning of the MPLS circuits for various field offices.
  • Planned and Migrated Intranet on to MPLS backbone from meshed NLD Architecture.
  • Design Global MPLS architecture with 51 + sites worldwide.
  • Resolve MPLS network issues in North America with carrier (AT&T).
  • Create detailed network documentation for MPLS Network upgrade project encompassing Corporate and remote locations.

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40. Network Security

low Demand
Here's how Network Security is used in Network Support Analyst jobs:
  • Participated in team/IT departmental meetings to determine networking strategies, new installation/downtime, and updates on network security policies.
  • Resolved Firewall and network security issues in an Enterprise environment.
  • Deployed and monitored network security through IOS Network Security configuration.
  • Improved Network security using vulnerability and penetration testing software.
  • Refined experience with network security and disaster recovery.
  • Network security overview and fundamentals.
  • Help provide direction to chronic network issues, identified a company-wide email replication issue due to a network security algorithm.
  • Performed Network Security issues dealing with abuse of High Speed Internet: Viruses, Illegal downloading, and Upstream/Downstream usages.
  • Resolved network security issues utilizing NAT (network address translation) table entries in the router and/or firewall.
  • Network Security Officer for all workstations, Email, and servers, responsible for all Anti-Virus updates.
  • Manage 20+ server network including LAN/WAN infrastructure, network security, troubleshooting and new equipment installations.
  • Improved network security design, analysis, reporting, and mitigation by implementing Cisco MARS appliance.
  • Determined network security requirements (firewall) and coordinated necessary changes with the fire wall engineers.
  • Deployed and monitored network security through devices hardening, AAA and DMZ structure implementation with firewalls.
  • Evaluate & recommend computer & software products that will comply with TIRC's network security code.
  • Oversee other network support technicians and plan, co-ordinate, and implement network security measures.
  • Configured and deployed various Network Security & High availability, products like Cisco ASA.
  • Plan and implement network security, manage host security, and regulate file permissions.
  • Adhered to solid Network Security practices.
  • Increased security awareness with new firewall procedures, wireless security and additional network security which met or exceeded PCI compliancy.

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41. Network Operations

low Demand
Here's how Network Operations is used in Network Support Analyst jobs:
  • Delivered enterprise-wide wireless network operations.
  • Scheduled preventative maintenance and downtime through the University Support Center and Network Operations Center.
  • Performed day-to-day network operations to insure network efficiency.
  • Monitor and maintain control of all network elements in a 24X7 environment via the Network Operations Center (NOC) platform.
  • Monitor customer applications and operational architecture through a Network Operations Center (NOC) to ensure services are available.
  • Assisted with the streamlining, implementation, and testing of policy and procedures in a Network Operations Center environment.
  • Provided first and second-level technical support in a Network Operations Center in a 24 x 7 call center.
  • Provide day-to-day support to Network Operations and the Integrated Operation Center on Disaster Recovery Test and Actual Disasters.
  • Provide assistance to Network Operations with escalations and 1st level trouble shooting of all Disaster tests.
  • Conducted potential staff interviews for the Network Operations team as well as the Service Desk.
  • Performed other duties as needed in the Shell Retail Network Operations Center NOC.
  • Assisted Network Operations Center in migrating 3 clients from Exchange to Office 365.
  • Assisted with network operations, process, and procedure development.
  • Acquired Sun Solaris knowledge to support network operations center applications for network monitoring.
  • Network Operations Center) from customers for installations, servicing and escalations.

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42. Nortel

low Demand
Here's how Nortel is used in Network Support Analyst jobs:
  • Project Management prime for Nortel Central Distribution center.
  • Performed daily maintenance of Nortel telephone system.
  • Provided Tier I technical support, maintenance and configuration of Tellabs Titan 5500 DXC bandwidth managers and NORTEL DMS-100 switches.
  • Collaborated with RNOC, TruePosition, and Nokia & Nortel group to ensure quality assurance with FCC compliance.
  • Created and maintained telephone accounts using Nortel Networks Modular series PBX phone system.
  • Worked with PBX Vendors (AVAYA, Nortel) to resolve issues.
  • Worked closely with Stratacom, Nortel, IDNX, IBM/CNT, and Cisco router and switch equipment.
  • Integrated Nortel and Stratacom backbone networks into the current Optical backbone servicing Bank of America today.
  • Provided Tier-2 technical support for Motorola, Lucent and Nortel wireless network elements.
  • Handle cross- connection and relocation of Nortel equipment and Meriden phone sets.
  • Program Nortel CS2100, Nortel Options & Cisco Call Manager phones.
  • Used Fujitzu OC48 DWDM & Nortel OC48 DWDM.
  • Supported Novell and Solaris servers and networking equipment (Nortel) at various City departments and locations.

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43. Eigrp

low Demand
Here's how Eigrp is used in Network Support Analyst jobs:
  • Involved in the removal of EIGRP from all devices and making OSPF as the primary routing protocol.
  • Support along with installation, Configured RIP, EIGRP, OSPF.
  • Converted WAN from static routing to EIGRP routing protocol.
  • Analyzed and troubleshot large corporate Intranets running RIP, IGRP, and EIGRP routing protocols.
  • Involved in the removal of EIGRP from all devices and making OSPF the primary routing protocol.
  • Completed the migration from RIP and IGRP to EIGRP in a 150-node CISCO router network.

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44. Netware

low Demand
Here's how Netware is used in Network Support Analyst jobs:
  • Configured, installed, and deployed over 40 HP NetServers consisting of NT 3.51, NT 4.0, and NetWare 3.x/4.x.
  • Served as team lead for a project involving eight large networking environment production server upgrades from NetWare 3.x to 4.1.
  • Provided internal support for NetWare, Windows NT, printers, and network cabling.
  • Implemented Windows NT as a client in a NetWare environment.
  • Install Workstations and Servers for NetWare 3.x & 4.x, Windows NT 4.0.
  • Lead a migration from Novell NetWare server to NT4.0 servers and personally networked over 300 IBM compatibles and over 200 Macs.
  • Participated in the design of a nationwide rollout/upgrade to NetWare 4.1 and Windows 95 for 79 branch offices.
  • Helped coordinated NDS tree design, build, and migrated Netware 4.11 to 5 servers.
  • Supported UNIX, Linux, Windows, and Macintosh platforms using Netware and TCP/IP.
  • Assisted with administration and managed over 500 users on Netware 5 and NT Server.
  • Implement new software and upgrade existing software on Netware servers and individual workstations.
  • Designed, configured and installed Novell NetWare 3.12 servers for corporate branches.
  • Supported approximately 1000+ users on Novell Netware and Microsoft File Servers using various applications and specialty software.
  • Migrated Novell Netware environment to Microsoft Windows NT environment.
  • Planned and migrated network from Novell Netware/Windows NT domain architecture to Windows 2000 Active Directory.
  • Participated in the migration from Novell Netware to Windows NT platform.
  • Configure Netware Requesters with ODI2NDI drivers for ODI-NDIS compatibility.
  • Installed and managed Arcserve tape backup solutions for Netware.
  • Provided network maintenance for 30+ different Novell Netware sites.
  • Supported a Novell Netware and Ethernet network.

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45. NOC

low Demand
Here's how NOC is used in Network Support Analyst jobs:
  • Provided support with the installation of matrix switches, IBM front-end processors, and mainframes at Visa NOC.
  • Created procedures and performed technical training for Network Operation Center (NOC) Technicians.
  • Work with local and global RDC/GNOC to resolve individual and multiple customer service problems.
  • Provided technical support to the NOC and Provisioning teams for OSS technical issues.
  • Provided technical assistance to Visa NOC and clients with issue resolution.
  • Work with I&R and NOC to resolve trouble tickets.
  • Worked as L1 network (NOC) Engineer support and responsible for escalation of Redstone ISP client's issues.
  • Resolve escalated issues within the NOC and help to prioritize un-resolved issues.
  • Responded to Alltel NOC Element Manager Alerts.
  • Train and support NOC staff on use of central mgmt tools.
  • Work with SOC, Narrowband, Broadband and IP NOC.
  • Coordinated Real-world Mission NOC support for more than 800 TROJAN satellite terminals deployed world-wide from the TNOC (Trojan NOC).

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46. Vmware

low Demand
Here's how Vmware is used in Network Support Analyst jobs:
  • Created and configured volumes within the Nimble SAN to be utilized within the existing VMware ESX 5.0 environment.
  • Integrated VMWare on servers for test, applications, performance and storage.
  • Deployed new Windows Server 2008 servers from existing VMware templates, using VCenter.
  • Maintain VMWare ESX 5.1 servers using VSphere management console.
  • Designed and implemented a VMware vSphere 4.1 clustered environment with an EMC iSCSI SAN backend.
  • Serve as a primary point of contact and/or escalation for Windows and VMWARE related issues, and requests for services.

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47. Network Performance

low Demand
Here's how Network Performance is used in Network Support Analyst jobs:
  • Analyzed Network performance reports/statistics and recommend improvement to achieve optimize performance.
  • Maintained server and network performance and connectivity.
  • Work with the network team to monitor and test network performance and provide network performance statistics and reports.
  • Experience with Network performance evaluation of layers 2-4, load balancing, analyzing traffic, broadcast controls.
  • Network administration and diagnostic to maintain optimum network performance, connectivity, and up time.
  • Preformed time and protocol base network congestion testing to improve overall network performance.
  • Monitor and test network performance and provide performance statistics and reports.
  • Detected, diagnosed, and resolve any network performance issues.
  • Monitored KPIs, alarms, and network performance; collected data and provided reports to senior engineers.

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48. Lotus Notes

low Demand
Here's how Lotus Notes is used in Network Support Analyst jobs:
  • Worked with all domestic and international locations to publish and implement an online company directory in Lotus Notes/Domino.
  • Furthered knowledge of Active Directory and Lotus Notes user administration.
  • Exchange 5.5 and 2003 configuration and monitoring, Active directory and SMS as well as Lotus Notes 5 to 6-migration team.
  • Installed maintenance and upgraded Lotus Notes-4.5/5x/6 and various other Office, Business Accounting and Tax Preparation Software.
  • Performed maintenance and setup of MS Windows NT/2000, Lotus Notes and AS400 user accounts.
  • Supported and configured Lotus Notes e-mail clients and servers.
  • Tracked the work performed using Lotus Notes database.
  • Handled Administration duties for setting up Accounts for Lotus Notes & Outlook/Exchange E-Mail and Network logins.
  • Install, repair and configure Lotus Notes, Outlook, Vantive and Remedy.

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49. Network Devices

low Demand
Here's how Network Devices is used in Network Support Analyst jobs:
  • Configured network devices, installation of new users and troubleshot installs in windows 2000 environment.
  • Performed Vulnerability scans and all network devices periodically with GFI's LanGuard.
  • Diagnose connectivity issues on all network devices, improving functionality for users.
  • Provide 24*7 supports for day-to-day global operational activities of Network Devices.
  • Perform maintenance on Network devices, and security updates.
  • Created, installed and configured network devices.
  • Document all network devices into Excel spreadsheet.
  • Configure and program network devices.
  • Monitored, processed and escalated incident events from global JPMC Servers, Network devices and SAN boxes using IBM Netcool.
  • Work on Terminal Server (Access Server) configurations and help create a TACACs solution for network devices.

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50. Juniper

low Demand
Here's how Juniper is used in Network Support Analyst jobs:
  • Performed password recovery on Cisco IOS routers/switches and a Juniper EX2200 Series switch to restore administrative access.
  • Implemented and deployed Juniper MX960, MX240 and MX10 and tested Cisco ASR9912 in the Engineering Lab.
  • Utilized VLAN Spanning-Tree in conjunction with PVST+ for compatibility between Cisco and Juniper switches.
  • Completed upgrade and migration of core network switching system from CISCO to Juniper.
  • Maintain and troubleshoot Cisco and Juniper platform enterprise routing and switching.
  • Configure Security policies including NAT, PAT, Route-maps and Access Control Lists for First Data owned Juniper routers and switches.
  • Performed password recovery, cleared the configuration and set up base configurations on the Juniper SRX210 firewalls.Data Center.
  • Stage and manage remote and data center Palo Alto and Juniper SRX firewalls.
  • Set up, configure, and maintain Juniper Netscreen firewalls and vpn devices.

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20 Most Common Skill for a Network Support Analyst

Windows XP13%
Network Printers9.8%
Computer Hardware9.7%
Remote Access7.3%
Desktop6.1%
Routers6%
LAN5.5%
Troubleshoot5.1%

Typical Skill-Sets Required For A Network Support Analyst

RankSkillPercentage of ResumesPercentage
1
1
Windows XP
Windows XP
9.6%
9.6%
2
2
Network Printers
Network Printers
7.3%
7.3%
3
3
Computer Hardware
Computer Hardware
7.2%
7.2%
4
4
Remote Access
Remote Access
5.4%
5.4%
5
5
Desktop
Desktop
4.5%
4.5%
6
6
Routers
Routers
4.4%
4.4%
7
7
LAN
LAN
4%
4%
8
8
Troubleshoot
Troubleshoot
3.8%
3.8%
9
9
PCS
PCS
3.5%
3.5%
10
10
Technical Support
Technical Support
3.4%
3.4%
11
11
Active Directory
Active Directory
3%
3%
12
12
VPN
VPN
2.4%
2.4%
13
13
Setup
Setup
2.3%
2.3%
14
14
Tcp/Ip
Tcp/Ip
2.2%
2.2%
15
15
Internet
Internet
2.2%
2.2%
16
16
Hardware Issues
Hardware Issues
2%
2%
17
17
Email
Email
2%
2%
18
18
Laptops
Laptops
1.8%
1.8%
19
19
Voip
Voip
1.4%
1.4%
20
20
DNS
DNS
1.4%
1.4%
21
21
User Accounts
User Accounts
1.3%
1.3%
22
22
Firewall
Firewall
1.3%
1.3%
23
23
Ethernet
Ethernet
1.2%
1.2%
24
24
Citrix
Citrix
1.2%
1.2%
25
25
Infrastructure
Infrastructure
1.2%
1.2%
26
26
Trouble Tickets
Trouble Tickets
1.2%
1.2%
27
27
Helpdesk
Helpdesk
1.1%
1.1%
28
28
Recovery Procedures
Recovery Procedures
1%
1%
29
29
Unix
Unix
1%
1%
30
30
Ospf
Ospf
0.9%
0.9%
31
31
IOS
IOS
0.9%
0.9%
32
32
OS
OS
0.9%
0.9%
33
33
ATM
ATM
0.9%
0.9%
34
34
Frame Relay
Frame Relay
0.9%
0.9%
35
35
T1
T1
0.9%
0.9%
36
36
SQL
SQL
0.9%
0.9%
37
37
BGP
BGP
0.8%
0.8%
38
38
Linux
Linux
0.8%
0.8%
39
39
Mpls
Mpls
0.8%
0.8%
40
40
Network Security
Network Security
0.7%
0.7%
41
41
Network Operations
Network Operations
0.7%
0.7%
42
42
Nortel
Nortel
0.7%
0.7%
43
43
Eigrp
Eigrp
0.7%
0.7%
44
44
Netware
Netware
0.6%
0.6%
45
45
NOC
NOC
0.6%
0.6%
46
46
Vmware
Vmware
0.6%
0.6%
47
47
Network Performance
Network Performance
0.6%
0.6%
48
48
Lotus Notes
Lotus Notes
0.6%
0.6%
49
49
Network Devices
Network Devices
0.6%
0.6%
50
50
Juniper
Juniper
0.5%
0.5%

27,256 Network Support Analyst Jobs

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