What does a network support analyst do?
Network support analysts are professionals who provide technical support as well as maintain various network components for an organization's network system. These analysts are responsible for installing and configuring local area networks (LANs), wide area networks (WANs), internet systems, and other components of network systems. They are required to monitor the performance of networks and systems and align network use and access by using master consoles. Network support analysts must also organize and deploy security measures for the network so that they can safeguard software, hardware, and data.
Network support analyst responsibilities
Here are examples of responsibilities from real network support analyst resumes:
- Manage and maintain the internal network (LAN/WAN) hardware for end user computers and VoIP phones.
- Manage project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
- Analyze logs and collect data to produce reports using LINUX operating system relate to IP TV viewing.
- Support configuration/programming of routers, switches and other complex network equipment.
- Provide support during data center consolidation by decommissioning routers, switches and servers.
- Network integration using TCP/IP and IPX protocols.
- Network architectures include TCP/IP, IPX/SPX, and AppleTalk.
- Integrate VMWare on servers for test, applications, performance and storage.
- Configure DNS servers for customer's domains, which include reverse DNS entries.
- Clear DHCP leases on the server to allow network access for client machines.
- Design and maintain DHCP for multiple sites and VLANS through Microsoft DHCP services.
- Identify and resolve network congestion; troubleshot frame-relay, MPLS, and Cisco router issues.
- Support network problems and configurations, DNS issues, toning out ports for printers and computers.
- Monitor networks using various protocols, TCPIIP, Ethernet, PPP or UDP and identify configuration issues.
- Copper wire installation allow UWA to migrate to Gigabit Ethernet speeds from wire closets to data center.
Network support analyst skills and personality traits
We calculated that 6% of Network Support Analysts are proficient in Troubleshoot, Switches, and Routers. They’re also known for soft skills such as Analytical skills, Communication skills, and Multitasking skills.
We break down the percentage of Network Support Analysts that have these skills listed on their resume here:
- Troubleshoot, 6%
Monitor and troubleshoot voice and data telecommunications network and associated equipment for circuit outages or other network/user errors.
- Switches, 5%
Supported installation, configuration and administration of Cisco routers and switches in IT architecture of organization.
- Routers, 4%
Assist Customer Facing personnel with technical issues on Edge Routers and schedule On Site Work Force to repair layer 1 issues.
- Problem Resolution, 4%
Ensured exceptional levels of problem resolution for end-users and documentation of pertinent calls.
- Firewall, 4%
Worked on several remote-networking issues exclusively with the firewall and router personal.
- Network Support, 4%
Managed multiple network infrastructure projects concurrently, which included interfacing with external and internal customers or vendor network support teams.
"troubleshoot," "switches," and "routers" are among the most common skills that network support analysts use at work. You can find even more network support analyst responsibilities below, including:
Analytical skills. The most essential soft skill for a network support analyst to carry out their responsibilities is analytical skills. This skill is important for the role because "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Additionally, a network support analyst resume shows how their duties depend on analytical skills: "involved in testing new enhancements to the oracle database used to place provisioning orders. "
Communication skills. Another essential skill to perform network support analyst duties is communication skills. Network support analysts responsibilities require that "administrators must describe problems and their solutions to non-it workers." Network support analysts also use communication skills in their role according to a real resume snippet: "diagnosed network problems involving a combination of hardware, software, power and communications issues. "
Multitasking skills. This is an important skill for network support analysts to perform their duties. For an example of how network support analyst responsibilities depend on this skill, consider that "administrators may have to work on many problems and tasks at the same time." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a network support analyst: "exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills".
Problem-solving skills. For certain network support analyst responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a network support analyst rely on this skill, as "administrators must quickly resolve problems that arise with computer networks." For example, this snippet was taken directly from a resume about how this skill applies to what network support analysts do: "identified and resolved network congestion; troubleshot frame-relay, mpls, and cisco router issues. "
The three companies that hire the most network support analysts are:
- Organon490 network support analysts jobs
- Meta32 network support analysts jobs
- Arista Networks15 network support analysts jobs
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Compare different network support analysts
Network support analyst vs. Information technology administrator
An Information Technology (IT) administrator is an individual responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed. They are required to assess the organization's security programs and run the system for viruses and spyware. IT administrators also extend support to the organization's end-users and train them on desktop applications.
While similarities exist, there are also some differences between network support analysts and information technology administrator. For instance, network support analyst responsibilities require skills such as "routers," "problem resolution," "network support," and "ospf." Whereas a information technology administrator is skilled in "customer service," "database," "san," and "sql server." This is part of what separates the two careers.
Information technology administrators really shine in the finance industry with an average salary of $93,678. Comparatively, network support analysts tend to make the most money in the technology industry with an average salary of $98,644.On average, information technology administrators reach similar levels of education than network support analysts. Information technology administrators are 0.6% less likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Network support analyst vs. Information engineer
An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.
Each career also uses different skills, according to real network support analyst resumes. While network support analyst responsibilities can utilize skills like "problem resolution," "firewall," "network support," and "network security," information engineers use skills like "customer service," "java," "san," and "data analysis."
On average, information engineers earn a higher salary than network support analysts. Some industries support higher salaries in each profession. Interestingly enough, information engineers earn the most pay in the technology industry with an average salary of $107,435. Whereas network support analysts have higher pay in the technology industry, with an average salary of $98,644.information engineers earn higher levels of education than network support analysts in general. They're 6.4% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for network support analysts in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Network support analyst vs. Technical systems engineer
Technical Systems Engineers are responsible for maintaining the integrity of the infrastructure or systems network. They build, maintain, and repair all the systems and network infrastructure of the organization. They troubleshoot problems and find the best possible solution to address such problems. They also ensure that those problems will be resolved and would never be encountered again. Technical Systems Engineers also help out in information technology or network infrastructure projects of other departments. They provide expertise on the systems-related aspects of the project. They help guide project teams on the feasibility and the success factors of the project.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from network support analyst resumes include skills like "routers," "firewall," "network support," and "network security," whereas a technical systems engineer is more likely to list skills in "cloud," "powershell," "project management," and "dod. "
Technical systems engineers make a very good living in the finance industry with an average annual salary of $116,420. On the other hand, network support analysts are paid the highest salary in the technology industry, with average annual pay of $98,644.technical systems engineers typically earn similar educational levels compared to network support analysts. Specifically, they're 3.7% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Network support analyst vs. Senior network administrator
Senior Network Administrators provide system and network solutions for their organizations. They supervise the functioning of networking equipment and follow strict maintenance standards.
Even though a few skill sets overlap between network support analysts and senior network administrators, there are some differences that are important to note. For one, a network support analyst might have more use for skills like "problem resolution," "remedy," "network operations," and "vmware." Meanwhile, some responsibilities of senior network administrators require skills like "network hardware," "san," "network systems," and "sql server. "
Senior network administrators enjoy the best pay in the finance industry, with an average salary of $93,129. For comparison, network support analysts earn the highest salary in the technology industry.In general, senior network administrators hold similar degree levels compared to network support analysts. Senior network administrators are 1.3% more likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Types of network support analyst
Updated January 8, 2025
