How to hire a network support coordinator

How to hire a network support coordinator, step by step

Here's a step-by-step network support coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a network support coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new network support coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a network support coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A network support coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, network support coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of network support coordinator salaries for various roles:

   Type of Network Support Coordinator	Description	Hourly rate
   Network Support Coordinator	Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.	$17-51
   Administrator	Administrators are administrative professionals who oversee the whole office or department. They manage office activities and supervise administrative functions in the office... Show more	$22-54
   Systems Administrator	Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures... Show more	$28-48

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Network Support
   • WAN
   • Technical Support
   • Desk Support
   • Switches
   • Class Rooms
   • IP
   • Routers
   • Software Upgrades

   Responsibilities:

   • Manage information systems such as databases and SharePoint
   • Upgrade workstations by replacing CPUs, hard drives and memory.
   • Monitor bandwidth, temperature, and CPU performance with Statseeker as needed.
   • Reset and monitor controllers, printers, terminal sessions, routers, and hubs.
   • Install, and troubleshoot all servers, workstations, network printers and Cisco devices.
   • Provide first and second level support for PC, Macintosh, software, hardware and all networks.

3. Make a budget

   Including a salary range in your network support coordinator job description is a great way to entice the best and brightest candidates. A network support coordinator salary can vary based on several factors:

   • Location. For example, network support coordinators' average salary in alaska is 55% less than in maryland.
   • Seniority. Entry-level network support coordinators earn 66% less than senior-level network support coordinators.
   • Certifications. A network support coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a network support coordinator's salary.

   Average network support coordinator salary

   $63,516yearly

   $30.54 hourly rate

   ---

   Entry-level network support coordinator salary

   $37,000 yearly salary

   Updated December 17, 2025

4. Writing a network support coordinator job description

   A network support coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a network support coordinator job description:

   Network support coordinator job description example

   Tier 2 VoIP/Network Support

   Momentum Telecom empowers human connections through developing, streamlining and integrating cloud voice and cloud-based applications in order to enable others to thrive. An industry leader in customer experience, Momentum Telecom uses superior technology, a geo-redundant network and a nationwide network of more than 500 white label and channel partners to empower businesses to communicate better, faster and more efficiently.

   Summary

   As a member of our Unified Communications Support team, you will be tasked with providing advanced technical support to Momentum's customers post-implementation. You are the primary point of contact for any support requests and any product application/service support for our customers.

   We are seeking candidates who are highly technical, have a passion for technology, and most importantly know how to sustain customer satisfaction.

   Essential Duties and Responsibilities

   • Provides superior customer service and advanced technical support for direct business customers including troubleshooting, making configuration changes, processing change orders, answer how to questions, and billing inquiries.
   • Answer all calls delivered within 3 rings or less.
   • Utilize all required resources and work flows to accurately resolve or escalate customer issues.
   • Adhere to Momentum Telecom Company and departmental policies and procedures.
   • Maintain acceptable performance according to published standards.
   • Demonstrate ability to work effectively with other team members.
   • Identifies and recommends process improvement ideas to Management.
   • Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers, providing customers with accurate troubleshooting processes and information.
   • Contributes to the accomplishment of individual, team and customer performance goals.
   • Troubleshooting technical problems, setting up advanced configurations, escalating with telecom carriers, escalating with internet service providers, and handling all escalations from Tier 1.
   • Being the point on unresolved issues to ensure resolution or appropriate escalation to other work groups.

   Education and Experience

   • High school graduate, some college or technical troubleshooting experience preferred
   • Two years of proven successful customer service experience, inbound call center customer experience preferred
   • Demonstrated interest in technology
   • Two years' practical work experience or education in telecommunications or networking related field
   • Two years working knowledge and troubleshooting experience of SIP, RTP, UDP, TCP, and NAT technologies
   • Two years troubleshooting experience with carriers for access and last mile facilities
   • Two years working knowledge of DNS, Web, email, voice mail, and eFax services
   • Demonstrates exceptional knowledge of support operations and practices
   • BA or BS degree with a telecommunications or networking concentration

   Preferred Knowledge, Skills, and Abilities

   • Advanced knowledge of Momentum UC Direct and reseller products and services
   • Knowledge of IT configuration and related troubleshooting procedures
   • Demonstrated complex problem-solving abilities
   • Demonstrated exceptional customer service skills
   • Demonstrated exceptional written and verbal communication skills

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right network support coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   To find network support coordinator candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit network support coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a network support coordinator applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new network support coordinator

   Once you have selected a candidate for the network support coordinator position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new network support coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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