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Become A Network Support Engineer

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Working As A Network Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $74,000

    Average Salary

What Does A Network Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Network Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Support Engineer Career Paths

Network Support Engineer
Network Engineer Network Administrator Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Engineer Systems Engineer Project Manager
Infrastructure Project Manager
11 Yearsyrs
Senior Network Engineer Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Senior Network Engineer Information Technology Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Network Engineer Senior Systems Engineer Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Network Administrator Information Systems Manager
Information Systems Director
8 Yearsyrs
Systems Administrator Project Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Systems Administrator Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Systems Administrator Network Manager
Director, Network Operations
10 Yearsyrs
Systems Engineer Project Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Technical Support Specialist Field Service Technician
Technical Services Manager
7 Yearsyrs
Technical Support Specialist Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Technical Support Specialist Network Technician Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Technical Support Engineer Desktop Support Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Technical Support Engineer Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technical Support Engineer Senior System Administrator Infrastructure Manager
Director Of Infrastructure Operations
13 Yearsyrs
Network Security Engineer Information Security Analyst Information Technology Security Manager
Director Of Information Technology Security
12 Yearsyrs
Senior Systems Engineer Senior System Administrator Infrastructure Manager
Senior Manager Infrastructure
12 Yearsyrs
Information Technology Consultant Infrastructure Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Network Support Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Network Engineer 3.1 years
Network Consultant 2.4 years
Network Associate 2.4 years
Network Internship 0.6 years
Top Careers Before Network Support Engineer
Engineer 2.6%
Technician 2.0%
Top Careers After Network Support Engineer
Consultant 2.5%
Engineer 2.3%

Do you work as a Network Support Engineer?

Average Yearly Salary
$74,000
Show Salaries
$55,000
Min 10%
$74,000
Median 50%
$74,000
Median 50%
$74,000
Median 50%
$74,000
Median 50%
$74,000
Median 50%
$74,000
Median 50%
$74,000
Median 50%
$101,000
Max 90%
Best Paying Company
Facebook
Highest Paying City
Menlo Park, CA
Highest Paying State
Maryland
Avg Experience Level
2.3 years
How much does a Network Support Engineer make at top companies?
The national average salary for a Network Support Engineer in the United States is $74,725 per year or $36 per hour. Those in the bottom 10 percent make under $55,000 a year, and the top 10 percent make over $101,000.

Real Network Support Engineer Salaries

Job Title Company Location Start Date Salary
Network Engineer, Deployment & Support Facebook, Inc. Menlo Park, CA Jun 13, 2016 $156,800
Network Support Engineer Netbrain Technologies, Inc. Burlington, MA Jan 09, 2016 $117,894
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Jan 05, 2016 $117,166
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Aug 12, 2015 $115,003 -
$135,003
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Aug 01, 2014 $115,003
Retail Network Support Engineer Apple Inc. Cupertino, CA Jul 08, 2013 $115,000 -
$135,000
Network Support Engineer Integrated Talent Solutions Pleasanton, CA Mar 02, 2016 $106,891
Network Support Engineer Integrated Talent Solutions, Inc. Foster City, CA Jan 29, 2016 $106,750
Network Support Engineer Integrated Talent Solutions, Inc. Foster City, CA Sep 30, 2015 $106,750
Network Support Engineer Integrated Talent Solutions, Inc. Pleasanton, CA Jul 07, 2014 $102,300
Network Support Engineer A10 Networks, Inc. (Formerly Raksha Networks, Inc.) San Jose, CA Oct 19, 2016 $100,000
Lead Tier 3 Systems/Network Support Engineer Blackboard Inc. Washington, DC Apr 21, 2015 $100,000 -
$130,000
Network Solutions Support Engineer IBM Corporation San Jose, CA Aug 29, 2014 $98,525 -
$144,184
Network Support Engineer Inovant, LLC Ashburn, VA May 18, 2015 $87,550 -
$93,782
Network Engineer-Support Netbrain Technologies, Inc. Burlington, MA Mar 31, 2014 $86,000 -
$110,000
Network Support Engineer Inovant LLC Highlands Ranch, CO Oct 31, 2014 $85,762 -
$105,000
Network Support Engineer Inovant LLC Highlands Ranch, CO Jun 19, 2015 $85,675 -
$105,675
Network Support Engineer Inovant, LLC Ashburn, VA May 08, 2016 $85,000 -
$96,282
Network Support Engineer Inovant LLC Highlands Ranch, CO Jul 04, 2016 $85,000 -
$105,000
Network Support Engineer Inovant LLC Ashburn, VA Apr 21, 2015 $85,000 -
$105,000
Network Support Engineer Inovant, LLC Ashburn, VA Dec 27, 2016 $85,000 -
$96,282
Network Support Engineer Inovant, LLC Ashburn, VA Sep 07, 2015 $79,700 -
$111,600
Network Support Engineer Inovant LLC Highlands Ranch, CO Mar 28, 2016 $79,310 -
$99,000
Network Support Engineer Inovant, LLC Highlands Ranch, CO Apr 15, 2013 $78,520 -
$85,900
Network Support Engineer Inovant, LLC Highlands Ranch, CO Jun 17, 2013 $78,520 -
$85,900
Network Support Engineer Inovant, LLC Ashburn, VA Aug 05, 2013 $76,800 -
$85,900
Network Support Engineer Inovant, LLC Highlands Ranch, CO May 20, 2013 $76,800 -
$85,900
Network Support Engineer Yupana LLC Walnut Creek, CA Sep 15, 2015 $76,176
Network Support Engineer Prism Microsystems Inc. Columbia, MD Sep 11, 2015 $75,000

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Top Skills for A Network Support Engineer

  1. LAN
  2. Routers
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical assistance for LAN/WAN management and resolved customer issues.
  • Experience in Cisco switches and routers: Physical cabling, IP addressing, Wide Area Network(WAN) configurations.
  • Work directly with customers to troubleshoot and resolve support issues related to Windows XP/W7, Networking and other software products.
  • Design and implemented network infrastructure and configured the entire network Infrastructure devices including Network Printers and Register.
  • Configured firewall rules for customer/application connectivity.

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Average Salary:

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Top 10 Best States for Network Support Engineers

  1. Maryland
  2. Texas
  3. Georgia
  4. Virginia
  5. District of Columbia
  6. California
  7. Utah
  8. North Carolina
  9. Alabama
  10. Colorado
  • (2,123 jobs)
  • (2,866 jobs)
  • (1,130 jobs)
  • (3,626 jobs)
  • (663 jobs)
  • (5,603 jobs)
  • (396 jobs)
  • (1,164 jobs)
  • (563 jobs)
  • (1,251 jobs)

Network Support Engineer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,631 Network Support Engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Network Support Engineer Resume

View Resume Examples

Network Support Engineer Demographics

Gender

Male

79.3%

Female

13.0%

Unknown

7.7%
Ethnicity

White

49.7%

Asian

16.6%

Hispanic or Latino

13.5%

Black or African American

11.6%

Unknown

8.5%
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Foreign Languages Spoken

Spanish

23.9%

Carrier

23.9%

French

12.7%

Arabic

7.0%

Italian

4.2%

Portuguese

2.8%

Hindi

2.8%

Chinese

2.8%

German

2.8%

Cheyenne

2.8%

Filipino

1.4%

Cantonese

1.4%

Japanese

1.4%

Malayalam

1.4%

Scots

1.4%

Mandarin

1.4%

Polish

1.4%

Tamil

1.4%

Korean

1.4%

Armenian

1.4%
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Network Support Engineer Education

Schools

University of Phoenix

13.9%

Strayer University

9.7%

Wichita State University

8.0%

George Mason University

7.2%

San Jose State University

5.5%

Southern Methodist University

5.5%

University of Maryland - University College

5.1%

More Tech Institute

4.2%

Rochester Institute of Technology

4.2%

New Jersey Institute of Technology

4.2%

Georgia Institute of Technology -

4.2%

Northern Virginia Community College

4.2%

Northeastern University

3.8%

Illinois Institute of Technology

3.0%

University of Maryland - College Park

3.0%

Colorado Technical University

3.0%

Florida International University

3.0%

California State University - Los Angeles

3.0%

Capella University

3.0%

New York University

2.5%
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Majors

Electrical Engineering

17.5%

Computer Science

15.6%

Information Technology

10.1%

Computer Networking

9.5%

Business

8.9%

Computer Information Systems

8.8%

Computer Engineering

6.1%

Electrical Engineering Technology

5.1%

Management

2.2%

Engineering

2.1%

Computer Systems Security

2.1%

Information Systems

1.9%

Management Information Systems

1.8%

Project Management

1.6%

Computer Technical Support

1.3%

Mechanical Engineering

1.3%

Education

1.2%

Economics

1.0%

Environmental Control Technologies/Technicians

0.9%

Telecommunications Management

0.8%
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Degrees

Bachelors

43.5%

Masters

22.3%

Other

17.6%

Associate

11.0%

Certificate

3.3%

Diploma

1.8%

Doctorate

0.6%
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