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Become A Network Support Engineer

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Working As A Network Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $82,188

    Average Salary

What Does A Network Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Network Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Support Engineer Jobs

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Network Support Engineer Career Paths

Network Support Engineer
Senior Systems Engineer Senior System Administrator Information Technology Manager
Data Center Manager
9 Yearsyrs
Network Security Engineer Senior Network Engineer Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Information Technology Consultant Information Systems Manager
Director Of Information Services
9 Yearsyrs
Lead Network Engineer Project Manager Information Technology Director
Director Of Information Technology Security
12 Yearsyrs
Systems Engineer Systems Administrator Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Network Security Engineer Information Technology Director
Director Of Infrastructure Operations
13 Yearsyrs
Systems Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Administrator Information Technology Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Network Engineer Senior Systems Engineer Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Senior Systems Engineer Technical Consultant Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Technician Information Technology Manager Information Technology Project Manager
Infrastructure Project Manager
11 Yearsyrs
Network Engineer Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Senior Network Engineer Information Technology Director
Senior Director Of Information & Technology
13 Yearsyrs
Information Technology Consultant Senior System Administrator Infrastructure Manager
Senior Manager Infrastructure
12 Yearsyrs
Lead Network Engineer Network Administrator Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Project Manager Engineering Manager Technical Manager
Technical Operations Manager
8 Yearsyrs
Network Technician Specialist Service Technician
Technical Services Manager
7 Yearsyrs
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Do you work as a Network Support Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Network Engineer 3.0 years
Network Associate 2.7 years
Network Consultant 2.3 years
Top Employers Before
Engineer 2.7%
Top Employers After
Consultant 2.6%
Engineer 2.2%

Do you work as a Network Support Engineer?

Network Support Engineer Demographics

Gender

Male

84.3%

Female

13.0%

Unknown

2.7%
Ethnicity

White

47.6%

Asian

17.9%

Hispanic or Latino

14.0%

Black or African American

11.2%

Unknown

9.4%
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Foreign Languages Spoken

Spanish

23.5%

Carrier

23.5%

French

11.8%

Arabic

7.4%

Italian

4.4%

Portuguese

2.9%

Hindi

2.9%

Chinese

2.9%

German

2.9%

Cheyenne

2.9%

Filipino

1.5%

Cantonese

1.5%

Japanese

1.5%

Malayalam

1.5%

Scots

1.5%

Mandarin

1.5%

Polish

1.5%

Tamil

1.5%

Korean

1.5%

Armenian

1.5%
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Network Support Engineer Education

Schools

University of Phoenix

13.7%

Strayer University

10.3%

Wichita State University

9.1%

University of Maryland - University College

6.3%

Rochester Institute of Technology

5.7%

George Mason University

5.7%

More Tech Institute

4.6%

San Jose State University

4.6%

Northern Virginia Community College

4.6%

New Jersey Institute of Technology

4.0%

University of Massachusetts - Lowell

3.4%

Southern Methodist University

3.4%

Georgia Institute of Technology -

3.4%

Capella University

3.4%

Northeastern University

3.4%

California State University - Fullerton

2.9%

Illinois Institute of Technology

2.9%

Polytechnic Institute of New York University

2.9%

University of Maryland - College Park

2.9%

North Carolina State University

2.9%
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Majors

Electrical Engineering

16.4%

Computer Science

14.8%

Information Technology

10.2%

Computer Networking

9.8%

Business

9.2%

Computer Information Systems

8.9%

Computer Engineering

5.8%

Electrical Engineering Technology

5.1%

Information Systems

2.3%

Engineering

2.3%

Management

2.1%

Management Information Systems

2.1%

Computer Systems Security

2.0%

Project Management

1.6%

Mechanical Engineering

1.5%

Computer Technical Support

1.4%

Economics

1.1%

Education

1.0%

Telecommunications Management

1.0%

Environmental Control Technologies/Technicians

1.0%
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Degrees

Bachelors

43.0%

Masters

21.6%

Other

18.3%

Associate

11.6%

Certificate

3.3%

Diploma

1.8%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Network Support Engineer Salaries

Job Title Company Location Start Date Salary
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Feb 13, 2017 $145,000 -
$165,000
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Jan 05, 2016 $117,166
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Aug 12, 2015 $115,003 -
$135,003
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Aug 01, 2014 $115,003
Network Support Engineer Visa Technology & Operations LLC Ashburn, VA Aug 16, 2018 $96,408 -
$104,776
Network Support Engineer Visa Technology & Operations LLC Ashburn, VA Jun 04, 2018 $96,408 -
$104,776
Network Support Engineer Inovant, LLC Ashburn, VA Aug 31, 2016 $95,763 -
$96,282
Network Support Engineer Inovant LLC Ashburn, VA Mar 11, 2016 $95,763 -
$115,000
Network Support Engineer Inovant LLC Ashburn, VA Aug 04, 2016 $90,000 -
$110,000
Network Support Engineer Inovant, LLC Ashburn, VA Aug 24, 2017 $88,400 -
$102,500
Network Support Engineer Inovant, LLC Ashburn, VA May 18, 2015 $87,550 -
$93,782
Network Support Engineer Inovant, LLC Ashburn, VA May 08, 2016 $85,000 -
$96,282
Network Support Engineer Inovant, LLC Ashburn, VA Dec 27, 2016 $85,000 -
$96,282
Network Support Engineer Inovant LLC Ashburn, VA Apr 21, 2015 $85,000 -
$105,000
Network Support Engineer Inovant, LLC Ashburn, VA Sep 07, 2015 $79,700 -
$111,600
Network Support Engineer Inovant, LLC Ashburn, VA Aug 05, 2013 $76,800 -
$85,900
Network Support Engineer Xenoninfotek, Inc. Ashburn, VA Sep 25, 2018 $66,300

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Top Skills for A Network Support Engineer

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  1. Windows XP
  2. Wan
  3. LAN
You can check out examples of real life uses of top skills on resumes here:
  • Work directly with customers to troubleshoot and resolve support issues related to Windows XP/W7, Networking and other software products.
  • Key Projects & Achievements: * Design, develop and maintain RanksTel Network Infrastructure * Optimize and tune RanksTel LAN/WAN connectivity.
  • Performed network documentation and created disaster recovery plan.
  • Involved in installation of 3845 series Routers at branch office edge and 7200 series router at the Zonal office Edge.
  • Produced backup software for distribution and maintenance all computers and peripherals.

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Average Salary:

Top 10 Best States for Network Support Engineers

  1. Maryland
  2. Virginia
  3. Colorado
  4. District of Columbia
  5. New Hampshire
  6. Washington
  7. New Jersey
  8. Connecticut
  9. California
  10. North Carolina
  • (2,123 jobs)
  • (3,626 jobs)
  • (1,251 jobs)
  • (663 jobs)
  • (272 jobs)
  • (1,142 jobs)
  • (1,041 jobs)
  • (432 jobs)
  • (5,603 jobs)
  • (1,164 jobs)

Top Network Support Engineer Employers

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Jobs From Top Network Support Engineer Employers

Network Support Engineer Videos

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