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Become A Network Support Engineer

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Working As A Network Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $86,275

    Average Salary

What Does A Network Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Network Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Support Engineer jobs

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Network Support Engineer Career Paths

Network Support Engineer
Network Consultant Network Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Senior Network Engineer Information Technology Manager
Director Of Information
10 Yearsyrs
Network Security Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Consultant Senior System Administrator Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Network Security Engineer Senior Network Engineer Director Of Information
Director, Technical Operations
11 Yearsyrs
Systems Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Network Engineer Senior Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Systems Engineer Senior System Administrator Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Senior Systems Engineer Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Technician Network Engineer
Senior Network Engineer
7 Yearsyrs
Network Engineer Network Administrator Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Engineer Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Network Administrator Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Systems Engineer Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Average Length of Employment
Network Manager 3.9 years
Network Operator 3.3 years
LAN Engineer 3.2 years
Engineer 3.2 years
Systems Engineer 3.2 years
Network Technician 3.1 years
Network Designer 3.1 years
Network Engineer 3.1 years
Network Architect 2.9 years
Lan/Wan Engineer 2.7 years
Network Associate 2.6 years
Network Consultant 2.4 years
WAN Engineer 2.2 years
Network Installer 2.2 years
Firewall Engineer 2.1 years
NOC Engineer 1.7 years
Network Assistant 1.7 years
Network Internship 0.6 years
Top Employers Before
Engineer 2.6%
Internship 1.8%
Top Employers After
Consultant 2.5%
Engineer 2.2%

Network Support Engineer Demographics

Gender

Male

84.2%

Female

12.9%

Unknown

2.9%
Ethnicity

White

62.4%

Asian

18.0%

Hispanic or Latino

9.5%

Unknown

8.2%

Black or African American

1.9%
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Languages Spoken

Carrier

24.6%

Spanish

21.3%

French

13.1%

Arabic

8.2%

Italian

4.9%

Chinese

3.3%

German

3.3%

Hindi

3.3%

Cheyenne

1.6%

Portuguese

1.6%

Filipino

1.6%

Japanese

1.6%

Malayalam

1.6%

Scots

1.6%

Armenian

1.6%

Cantonese

1.6%

Mandarin

1.6%

Tamil

1.6%

Korean

1.6%
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Network Support Engineer Education

Schools

University of Phoenix

12.5%

Wichita State University

10.0%

Strayer University

10.0%

University of Maryland - University College

6.3%

George Mason University

6.3%

Rochester Institute of Technology

5.0%

San Jose State University

5.0%

More Tech Institute

5.0%

New Jersey Institute of Technology

4.4%

University of Massachusetts - Lowell

3.8%

Northern Virginia Community College

3.8%

California State University - Fullerton

3.1%

Illinois Institute of Technology

3.1%

University of Maryland - College Park

3.1%

Texas A&M University

3.1%

University of Texas at Austin

3.1%

American InterContinental University

3.1%

University of Washington

3.1%

Southern Methodist University

3.1%

Community College of the Air Force

3.1%
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Majors

Electrical Engineering

17.2%

Computer Science

14.4%

Computer Networking

10.9%

Information Technology

9.9%

Business

8.6%

Computer Information Systems

8.6%

Computer Engineering

5.6%

Electrical Engineering Technology

5.0%

Engineering

2.5%

Information Systems

2.3%

Management

2.2%

Management Information Systems

2.1%

Computer Systems Security

1.9%

Mechanical Engineering

1.6%

Computer Technical Support

1.5%

Project Management

1.3%

Economics

1.1%

Environmental Control Technologies/Technicians

1.1%

Education

1.0%

Telecommunications Management

1.0%
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Degrees

Bachelors

42.4%

Masters

22.1%

Other

18.8%

Associate

11.1%

Certificate

3.3%

Diploma

2.1%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Network Support Engineer Salaries

Job Title Company Location Start Date Salary
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Feb 13, 2017 $145,000 -
$165,000
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Jan 05, 2016 $117,166
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Aug 12, 2015 $115,003 -
$135,003
Network Engineer, Deployment & Support Facebook, Inc. Ashburn, VA Aug 01, 2014 $115,003
Network Support Engineer Visa Technology & Operations LLC Ashburn, VA Aug 16, 2018 $96,408 -
$104,776
Network Support Engineer Visa Technology &Amp; Operations LLC Ashburn, VA Jun 04, 2018 $96,408 -
$104,776
Network Support Engineer Inovant, LLC Ashburn, VA Aug 31, 2016 $95,763 -
$96,282
Network Support Engineer Inovant LLC Ashburn, VA Mar 11, 2016 $95,763 -
$115,000
Network Support Engineer Inovant LLC Ashburn, VA Aug 04, 2016 $90,000 -
$110,000
Network Support Engineer Inovant, LLC Ashburn, VA Aug 24, 2017 $88,400 -
$102,500
Network Support Engineer Inovant, LLC Ashburn, VA May 18, 2015 $87,550 -
$93,782
Network Support Engineer Inovant, LLC Ashburn, VA May 08, 2016 $85,000 -
$96,282
Network Support Engineer Inovant, LLC Ashburn, VA Dec 27, 2016 $85,000 -
$96,282
Network Support Engineer Inovant LLC Ashburn, VA Apr 21, 2015 $85,000 -
$105,000
Network Support Engineer Inovant, LLC Ashburn, VA Sep 07, 2015 $79,700 -
$111,600
Network Support Engineer Inovant, LLC Ashburn, VA Aug 05, 2013 $76,800 -
$85,900
Network Support Engineer Xenoninfotek, Inc. Ashburn, VA Sep 25, 2018 $66,300

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Top Skills for A Network Support Engineer

Lan/WanSeriesRoutersHardwareWindowsServerFirewallTroubleTicketsRemoteAccessTcp/IpOspfEigrpTechnicalSupportBGPNetworkSupportInter-VlanDNSFrameRelayIOSActiveDirectoryEthernetDhcp

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Top Network Support Engineer Skills

  1. Lan/Wan
  2. Series Routers
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Key Projects & Achievements: * Design, develop and maintain RanksTel Network Infrastructure * Optimize and tune RanksTel LAN/WAN connectivity.
  • Install and manage Cisco Catalyst 3500XL, &2960 series Switches and Cisco 1800, 3900 series routers.
  • Integrated systems components, often from several vendors including databases, web servers with other software and hardware.
  • Installed and Configured Active Directory in Windows Server 2003 and helped System Admins to set up LAN network in the company.
  • Maintain Checkpoint firewalls using Provider-1 in house and for government, health and private businesses.

Top Network Support Engineer Employers

Network Support Engineer Videos

Day in the Life: Los Angeles Datacenter (QuadraNet)

Ashish Kumar got job placement in Iyogi as Network Support Engineer after CCIE R&S int course

Network Engineer: Expectations vs Reality

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