Network support engineer job description

At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
Essential Functions:
Configures and updates Windows Active Directory domain. Establishes and administers network security including the addition and deletion of users to the network and LifePROManages and secures cloud-based applications including Microsoft Office 365, Azure, Zoom and other applications Monitors system to ensure that sufficient disk space is available for applications, and disk configuration is tuned for the performance appropriate to the application Assists with LifePro cycle and ensures nightly, daily, and quarterly cycles are performed in an accurate and timely manner and all systems are available for use each weekday morning Responds to help desk calls and evaluates, troubleshoots, diagnoses, repairs and resolves moderately complex team member questions/issues and operating difficulties associated with equipment, software, hardware, drivers, functionality and updates Upgrades, installs, maintains and troubleshoots server hardware, desktop equipment and network infrastructure, along with critical business applications as needed Sets up and configures team member's virtual or workstation desktop experience Performs server operating system/domain upgrades and installations Recommends improvements to existing processes and procedures for assigned departments including companywide recommendations Creates and monitors a data compliance procedure using EMCNL's document retention policy Safeguards information system assets by identifying and solving potential and actual security problems. Provides recommendations for improving IT asset and data security regarding companywide software Protects systems by monitoring access privileges, control structures, and resources Recognizes and documents problems by identifying abnormalities Assists with the testing and distribution of security updates as directed Assists with vulnerability remediation as directed Performs assigned security audits to ensure software is configured correctly according to policies and guidelines Creates, maintains, and updates hardware and software inventory Documents security controls as required Works with Compliance on vendor management using Compliance 360Creates and updates new documentation such as procedure manuals, tutorial documentation, systems configurations, best practices manuals, security manuals, software flow charts, and software installation manuals Assist with licensing and support renewal documentation Assists with configuring and maintaining backup system hardware and software Assists with off-site disaster recovery hardware, software, and testing Ensures nightly storage replication is completed and working properly

Education & Experience:
Associates degree, preferably in computer science, or equivalent relevant experience Two years with IT support, including network configuration experience

Knowledge, Skills & Abilities:
Strong analytical and problem-solving abilities to effectively troubleshoot hardware and/or software problems Good knowledge of operations for applicable systems in addition to general insurance principles and operations Excellent interpersonal skills with the ability to foster a cooperative work environment Exceptional verbal and written communication skills, including customer service skills Excellent organizational and prioritization skills Ability to work in a fast-paced team environment Ability to work after hours if needed for technical emergencies

Our employment practices are in accord with the laws which prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.

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General Job Description

The Network Engineer oversees the company's IT computer infrastructure, including but not limited to network equipment, wiring, wireless, servers (physical/virtual), and software, as well as provides first level hardware and software support for stores, distribution center, and corporate locations. In addition to being responsible for disaster recovery and data protection, the Network Engineer will work in conjunction with the IT Department and Loss Prevention to ensure network security and safety.

We are looking for a candidate who is positive, reliable, self-motivated, and a team player who thrives in a rapidly changing retail environment. A qualified candidate will be collaborative and results-driven with strong written and verbal communication skills.


Responsibilities

• Implement and maintain computer and network services for all locations including server installation, configuration, and maintenance
• Maintenance and administration of Microsoft Office 365 and other cloud-based applications
• Implement and maintain all network infrastructure hardware and software for new stores, including but not limited to firewalls, switches, wireless equipment, and network services
• Design and implement unified communications solutions, from the delivery of the components through configuration of hardware, installation, and configuration of software and implementation
• Serve as technical support for store tickets/projects-may require multiple system integrations and communications
• Evaluate new products, perform network problem resolution, and assist in the development and documentation of technical standards and network designs
• Monitor network performance and troubleshoot problem areas as needed, and collaborate with management and department leaders to assess near- and long-term network capacity needs

Education & Experience

• B.S. in Computer Science/Engineering preferred
• 1-3 years in network/systems administration preferred
• Retail experience preferred but not required
• System and network certifications preferred but not required
• Software experience: Microsoft Windows Server, Microsoft Office 365, ERP software
• Hardware experience: network server hardware, desktop/laptop hardware, firewalls, network switches, wireless infrastructure, network wiring infrastructure, telephone system hardware, mobile device hardware

Hours & Compensation

• Typically 8:00am - 5:00pm, Monday - Friday, but able to work a flexible schedule for emergencies: evenings, weekends, and holidays
• Available to travel up to 40%
• Salary target $60,000 - $70,000 based on experience
• Medical, dental, vision, 401k

• Responding to and resolving incident tickets and outages
• Responding to and resolving change request actions
• Performing network improvement and clean-up
• Maintaining and evaluating policies and procedures for Network systems and services
• Operating and maintaining infrastructure devices to include routers, switches, load balancers, and WLAN devices
• Auditing and logging all traffic flow using tools to ensure availability of services
• Creating and maintaining AS-IS documentation for network infrastructure devices
• Configuring and installing infrastructure devices to include routers, switches, and wireless LAN devices
• Maintaining access control lists (ACL) to grant and restrict network access appropriately to users and processes per authorization rules
• Installing hardware and software tools; applying security measures to infrastructure devices
• Making changes, upgrades, and patches to infrastructure devices
• Responding to, accomplishing, and documenting change request and incident ticket actions
• Working in a 24*7 operating model in shifts
• IT Service Management - Good understanding of ITIL best practices and achieving SLAs
• Configurations and maintenance - Should have good understanding and configuration skills of VLANs, WLAN, VPC, VDC, STP/VTP, ACLs and routing protocols.
• Monitoring Tools - Working knowledge of Remote control and system management tolls like Solarwinds or similar
• Maintaining Documentation - Creating and maintaining SOPs/CMDBs/KEDBs/Run Books

Education

• Bachelors Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

• 4-6 years of directly related experience in network analysis and design.
• Routers, switches, Cisco experience is required
• Certification a must - CCNA, CCNP etc