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Network Support Engineer Vs NOC Technician

The differences between network support engineers and noc technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support engineer and a noc technician. Additionally, a network support engineer has an average salary of $86,406, which is higher than the $45,884 average annual salary of a noc technician.

The top three skills for a network support engineer include switches, network support and OSPF. The most important skills for a noc technician are customer service, troubleshoot, and network operations.

Network support engineer vs noc technician overview

Network Support EngineerNOC Technician
Yearly Salary$86,406$45,884
Hourly rate$41.54$22.06
Growth Rate5%5%
Number Of Jobs113,47648,270
Job Satisfaction--
Most Common DegreeBachelor's Degree, 64%Bachelor's Degree, 50%
Average Age4343
Years Of Experience22

What does a Network Support Engineer do?

A network support engineer is an information technology expert who designs and develops computer systems, ensuring efficiency and smooth workflow. Among their responsibilities include performing installations and upgrades, configuring networks, troubleshooting issues, gathering and analyzing data to identify areas needing improvement, and recommending strategies to optimize network operations. They must also provide technical support to staff, address issues and concerns, conduct inspections, and perform repairs. Moreover, a network support engineer must regularly monitor networks while implementing the company's security and safety standards.

What does a noc technician do?

A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.

Network support engineer vs noc technician salary

Network support engineers and noc technicians have different pay scales, as shown below.

Network Support EngineerNOC Technician
Average Salary$86,406$45,884
Salary RangeBetween $66,000 And $112,000Between $31,000 And $67,000
Highest Paying CitySan Francisco, CAWashington, DC
Highest Paying StateCaliforniaMaryland
Best Paying CompanyMetaDuquesne Light Company
Best Paying IndustryTechnologyProfessional

Differences between network support engineer and noc technician education

There are a few differences between a network support engineer and a noc technician in terms of educational background:

Network Support EngineerNOC Technician
Most Common DegreeBachelor's Degree, 64%Bachelor's Degree, 50%
Most Common MajorElectrical EngineeringComputer Information Systems
Most Common CollegeUniversity of PennsylvaniaUniversity of Pennsylvania

Network support engineer vs noc technician demographics

Here are the differences between network support engineers' and noc technicians' demographics:

Network Support EngineerNOC Technician
Average Age4343
Gender RatioMale, 89.2% Female, 10.8%Male, 88.5% Female, 11.5%
Race RatioBlack or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.9% White, 61.1% American Indian and Alaska Native, 0.3%Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3%
LGBT Percentage9%9%

Differences between network support engineer and noc technician duties and responsibilities

Network Support Engineer Example Responsibilities.

  • Manage, support, upgrade and administer DNS and DHCP for all devices on the network.
  • Manage a remote VOIP trial which include configuring and supporting customer premise equipment as well as carrier side equipment.
  • Manage and administrate security policy and procedures for all VPN network connectivity and accounts.
  • Create strong relationship with customers by resolving TCP/IP, DNS, DHCP relate problems through remote desktop and on site.
  • Use various forms of Linux operating systems to create firewalls, webservers, PBX, and VPN.
  • Set up VLANs and STP guards on core and access layer switches - change configurations when require.
  • Show More

NOC Technician Example Responsibilities.

  • Manage troubleshooting for user side computer and Novell problems.
  • Manage windows server network configuration, disks and storage access requests.
  • Manage and administer VPNs using PPTP and GRE tunneling with TACLANE and FASTLANE encryption.
  • Install, setup, configure, manage and maintain desktop, laptop, and server equipment for multiple clients.
  • Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
  • Engineer and manage creation of co-registration Java modules for integration with Akamai streaming servers.
  • Show More

Network support engineer vs noc technician skills

Common Network Support Engineer Skills
  • Switches, 7%
  • Network Support, 5%
  • OSPF, 4%
  • BGP, 4%
  • Technical Support, 4%
  • TCP/IP, 4%
Common NOC Technician Skills
  • Customer Service, 10%
  • Troubleshoot, 9%
  • Network Operations, 5%
  • Switches, 5%
  • Technical Support, 4%
  • Routers, 4%

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