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Network support engineer skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Laura Kier
Network support engineer example skills
Below we've compiled a list of the most critical network support engineer skills. We ranked the top skills for network support engineers based on the percentage of resumes they appeared on. For example, 7.2% of network support engineer resumes contained switches as a skill. Continue reading to find out what skills a network support engineer needs to be successful in the workplace.

15 network support engineer skills for your resume and career

1. Switches

Here's how network support engineers use switches:
  • Designed and implemented network configurations on routers and switches, ensuring effective secure connectivity of all network devices.
  • Implement final configurations of new switches as well as upgrade/migrate old configurations.

2. Network Support

Here's how network support engineers use network support:
  • Provide network support to operational and engineering teams, including assisting with recovery efforts during unplanned network outages.
  • Provided training to non-technical end users in a Windows environment and network support to corporate executives.

3. OSPF

Here's how network support engineers use ospf:
  • Configured routing protocols: single-area OSPF in branch office network connectivity.
  • Network Migration from RIP to OSPF and EIGRP, Design OSPF areas for reliable Access Distribution and for Core IP Routing.

4. BGP

The Border Gateway Protocol (BGP) is a procedure that facilitates the exchange of routing information among different networks connected through the internet. It also refers to the electronic language used among internet routers, to determine how a piece of information is sent from one router to the other over the network. This process is extremely quick that occurs within mini-seconds, enabling the internet to function properly.

Here's how network support engineers use bgp:
  • Ascertained replicated sessions and live Pi/PDN via BGP routers for Inter Chassis Session Recovery (ISCR).
  • Identified backbone problems such as BGP routing issues, packet loss issues and BGP routing configurations.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how network support engineers use technical support:
  • Provided technical support on troubleshooting of connectivity issue, installation and configuration of network devices through emails and telephonic sessions.
  • Provide Technical support to all area's of Network Administration, Telecommunication System & Network Architecture and Personal Computer Administrator.

6. TCP/IP

Here's how network support engineers use tcp/ip:
  • Assisted customers with new store installs and troubleshooting the process from circuit issues with carriers to the TCP/IP stack.
  • Supported customers by resolving LAN Manager and Windows NT Advanced Server problems, specializing in TCP/IP and fault tolerance.

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7. Lan

Here's how network support engineers use lan:
  • Designed and configured LAN as per organizational requirements.
  • Performed LAN connectivity Performed server hardware configuration.

8. DHCP

Here's how network support engineers use dhcp:
  • Install and configure supplemental operating systems services (IIS, Proxy, DHCP, and WINS).
  • Configured & managed services on Windows platform (DNS, DHCP, and Proxy).

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how network support engineers use linux:
  • Unified Communications Manager Linux based and VxWorks operating systems.
  • Utilized and managed Windows 2003 server, Windows 7, XP, Red Hat Linux to support various servers and programs.

10. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how network support engineers use dns:
  • Resolve DNS issues; add Zones and domain addresses to the configuration files and the daemons on the live servers.
  • Utilized ACL Technique configuration to provide security; collaborated with peers to configure DNS server.

11. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how network support engineers use vpn:
  • Managed and administrated security policy and procedures for all VPN network connectivity and accounts.
  • Implemented and configured Cisco VPN, Configured security parameters, monitoring and maintenance.

12. Network Infrastructure

Here's how network support engineers use network infrastructure:
  • Handle the tasks of providing operational support and project implementation for Cisco-based network infrastructure including switching, cabling and routing.
  • Verified and monitored network infrastructure assets, network performance and network topology with CA Spectrum Infrastructure Manager.

13. Firewall

Here's how network support engineers use firewall:
  • Configured firewall rules for customer/application connectivity.
  • Worked with sister divisions enabling connectivity including NAT configuration bridge as well as firewall rule access, and troubleshooting when necessary.

14. Windows Server

Here's how network support engineers use windows server:
  • Configured various services, devices as well as applications of Linux/Windows servers and worked with application team to customize the environment.
  • Installed and configured Windows Server 2003, Windows 2000, and Windows NT 4.0 on Dell PowerEdge and Compaq ProLiant servers.

15. Series Routers

Here's how network support engineers use series routers:
  • Tested various IOS releases for various routers such Cisco 12K Engine 3 line cards and Cisco 7600 series routers.
  • Configure and troubleshoot dial plans and dial-peers on UC500 and UC320 series routers for VoIP data communications.
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What skills help Network Support Engineers find jobs?

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Laura Kier

Network Design and Administration Instructor

Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.
Do you want to know more?
Read more about what experts have to say about network support engineer

List of network support engineer skills to add to your resume

Network support engineer skills

The most important skills for a network support engineer resume and required skills for a network support engineer to have include:

  • Switches
  • Network Support
  • OSPF
  • BGP
  • Technical Support
  • TCP/IP
  • Lan
  • DHCP
  • Linux
  • DNS
  • VPN
  • Network Infrastructure
  • Firewall
  • Windows Server
  • Series Routers
  • MPLS
  • Juniper
  • EIGRP
  • IOS
  • Network Devices
  • Trouble Tickets
  • Wireshark
  • Lan Wan
  • STP
  • VoIP
  • NAT
  • Network Troubleshooting
  • Network Issues
  • VMware
  • ASA
  • Desktop
  • SNMP
  • Unix
  • Connectivity Issues
  • Visio
  • Nexus
  • QoS
  • Problem Resolution
  • PC
  • SLA
  • Cisco Asa
  • NOC
  • IPSEC
  • IP
  • Catalyst
  • Acls
  • HSRP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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