Top Network Support Engineer Skills

Below we've compiled a list of the most important skills for a Network Support Engineer. We ranked the top skills based on the percentage of Network Support Engineer resumes they appeared on. For example, 7.6% of Network Support Engineer resumes contained LAN as a skill. Let's find out what skills a Network Support Engineer actually needs in order to be successful in the workplace.

The six most common skills found on Network Support Engineer resumes in 2020. Read below to see the full list.

1. LAN

high Demand
Here's how LAN is used in Network Support Engineer jobs:
  • Perform RF network design, planning and optimization activities including Performing link budget analysis, design criteria and traffic analysis.
  • Communicated effectively and efficiently with various other teams taking into consideration language barriers, time constraints, and other difficulties.
  • Implemented recommendations regarding network security plans, policies, standards and procedures; increase security awareness among users and management.
  • Developed recommendations and plans that reduced customer impact and enhanced stability and continuity of business on the Network.
  • Provide network support to operational and engineering teams, including assisting with recovery efforts during unplanned network outages.
  • Documented network security threats and vulnerability's, as well as recommendations regarding security plans.
  • Identified existing process gaps and created rigorous standardization implementation plans required for FTC compliance.
  • Researched error conditions and other technical information concerning Scientific Atlanta equipment and software.
  • Designed and implement long-term strategic plans to make future network capacity requirements.
  • Provided technical assistance for LAN/WAN management and resolved customer issues.
  • Complete project plan documentation and update various network information databases.
  • Maintained system tape backups and implemented disaster recovery plans.
  • Developed and maintained Firefox database of land owners.
  • Designed and configured LAN as per organizational requirements.
  • Preformed Capacity Planning and Network Migration Support.
  • Planned and implemented disaster recovery processes.
  • Involved in troubleshooting LAN/WAN connectivity.
  • Provide remote technical support for the Store Wireless Architecture Project deployment for the LAN/WAN environment for the 1800+ Home Depot stores.
  • Analyzed business needs plus designed, implemented and supported network solutions on one or multiple platforms via LAN or WAN architecture.
  • Migrated 15,000 domestic users within two domains and over 100+ servers from the LAN Manager Server onto Windows NT 4.0 Server.

Show More

2. Routers

high Demand
Here's how Routers is used in Network Support Engineer jobs:
  • Configured Cisco 7204 routers which were also connected to Cisco PIX 535 security appliances providing perimeter based firewall security.
  • Designed and implemented network configurations on routers and switches, ensuring effective secure connectivity of all network devices.
  • Configured routers and troubleshot issues related to broadband technologies for Residential and Business Customers.
  • Assisted in setting up switches with different configuration and maintained routers
  • Setup/configured routers for remote sites.
  • Configured NetScreen Firewalls and SMC Wireless Routers to add to bundles that must be shipped to the client for new installs.
  • Helped resolve technical issues and maintain Cisco routers/switches/access points/IP Cameras; researched, diagnosed and worked to resolve recurring network problems.
  • Participated in special projects, such as setting up new/replacement routers for mission critical customers, IOS upgrades and creating documentation.
  • Managed staging process for configuration of servers, PC's, routers, switches, POS, package applications and DNS.
  • Maintain continuity of the LAN by use of Cisco 7507 & 7204 Routers, Communication Switches such as the ASX-1000.
  • Experience in Cisco switches and routers: Physical cabling, IP addressing, Wide Area Network(WAN) configurations.
  • Configured Cisco AGS+ and 7513 Series Routers using RIP, IGRP and EIGRP as well as Catalyst 5500 Series Switches.
  • Involved in installation of 3845 series Routers at branch office edge and 7200 series router at the Zonal office Edge.
  • Write Maintenance and Procedures documents for Change Managements to upgrade or move Switches, routers, CMTS and fiber connections.
  • Design, Planning & Implementation of user sites which includes Cisco switches, Cisco ASA 5585 firewall and MPLS routers.
  • Perform the administration and support of Cisco routers and switches across the Wide Area Network consisting of over 100,000 devices.
  • Managed server room, including cabling, backup data and recovery, clustering, firewall and routers, documentation.
  • Tested various IOS releases for various routers such Cisco 12K Engine 3 line cards and Cisco 7600 series routers.
  • Maintain Network Nodes (routers, switches, access servers, radio links and hubs) PC network connectivity.
  • Worked with the FactSet consulting department to troubleshoot client connectivity issues with Cisco routers and our market data applications.

Show More

3. Windows XP

high Demand
Here's how Windows XP is used in Network Support Engineer jobs:
  • Work directly with customers to troubleshoot and resolve support issues related to Windows XP/W7, Networking and other software products.
  • Assisted with migration from Windows XP to Windows 7 by conducting analyses to determine application compatibility.
  • Worked with Multiple OS, including IOS Windows 7 Windows 8 and Windows XP.
  • Upgraded a 600 plus user call center with Windows XP on new IBM hardware.
  • Install, configure and administer Windows 7/8 platform to replace existing Windows XP.
  • Perform Windows XP and Windows 7 upgrades for Dollar Tree s Stores.
  • Provided support for the Windows XP machines and Windows 2000 servers.
  • Upgraded network computer clients from Windows 98 to Windows XP.
  • Performed Basic Exchange, Windows XP and network troubleshooting.

Show More

4. Network Printers

high Demand
Here's how Network Printers is used in Network Support Engineer jobs:
  • Installed and configured network printers and assigned user rights for access.
  • Used telnet to change static IP on HP network printers.
  • Network printers, Maintaining file servers and Printer servers.
  • Installed, Configured and Troubleshoot Network Printers.
  • Configured VLANs on Cisco switches when connecting new PCs and network printers.
  • Support for print server and various network printers Interaction with vendors.

Show More

5. Firewall

high Demand
Here's how Firewall is used in Network Support Engineer jobs:
  • Deployed, supported and isolated Cisco firewall and wireless network arising from protocols, association, authentication etc.
  • Managed and ensured effectiveness of security solutions, including firewalls and intrusion detection systems.
  • Experienced in Integration, configuration and maintenance of MicroTik firewall System.
  • Monitored firewall work-load using smart view-monitor to enhance checkpoint firewall performance.
  • Performed Firewall and Security functions utilizing Microsoft Proxy 2.0.
  • Worked with engineers in the installation and configuration of firewalls
  • Monitored Network Traffic and Security Firewalls with External Vendors.
  • Learned about firewall security with Checkpoint firewalls.
  • Maintain internal and external firewalls.
  • Verified Firewall and Securities setting.
  • Worked primarily as a part of the security team and daily tasks include firewall rule analysis, rule modification and administration.
  • Carried out full installation of Cisco WAP, SOHO firewalls, Small business server, printers, and cable drops.
  • Deploy on customer site to install hardware such as Cisco router, switches, firewall.
  • Transition and installation of new security tools such as firewalls and other network traffic filters.
  • Control firewall access level rule for clients email filters and known external threats via protocols.
  • Supported remote services at client site with SonicWALL Firewall installation and Rack Cleanup.
  • Manage security cases related to content filtering and the Web Application Firewall feature.
  • Install, Configure, and Maintain EnGenius Wireless Access Devices and Firewall.
  • Evaluate various reports including Firewall logs, bandwidth utilization reports etc.
  • Analyzed firewall options to prepare for replacement project in Q2 2014.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Trouble Tickets

high Demand
Here's how Trouble Tickets is used in Network Support Engineer jobs:
  • Function as primary escalation engineer responsible for resolving critical link down and processing, analyzing and distributing trouble tickets.
  • Provide customer assistance resolving and/or escalating trouble tickets for resolution of issues.
  • Performed initial problem analysis and triage escalating trouble tickets when appropriate.
  • Generated trouble tickets for internal customers and performed remedial action.
  • Opened, updated and closed trouble tickets with detailed information relating to each incident as needed or requested.
  • Team Lead responsible for reviewing and distributing all trouble tickets escalated to Analyst Group by the NOC.
  • Opened trouble tickets, tracked technical issues/problems, and closed tickets using internal trouble ticketing reporting tools.
  • Escalate trouble tickets to the appropriate teams, Senior Engineers, Developers, and Management as needed.
  • Manage personal queue, escalating trouble tickets to appropriate technicians, section lead, or on-call.
  • Collaborated with Tier 1 and Tier 3 Engineers updating, troubleshooting and closing trouble tickets.
  • Provide first line support for service interruptions, LAN cabling issues and creating trouble tickets.
  • Create, resolve and close escalated trouble tickets using Remedy and Cisco MAP ticketing system.
  • Recreated customer issues in a lab environment and own and trouble tickets to resolution.
  • Confirm resolution of trouble tickets and document in CTS (Remedy).
  • Create, track, and manage trouble tickets using Service-Now ticketing system.
  • Used Remedy database to obtain, update or create trouble tickets.
  • Open, updated, and closed trouble tickets.
  • Responded to user service requests and expediently resolved trouble tickets that maximized system uptime.
  • Document symptoms and solutions to issues by creating and/or contributing technical content to trouble tickets and/or post-mortem reports.
  • Handle 30+ Customer trouble tickets per day and service requests within Customer SLAs via phone and e-mail.

Show More

7. Tcp/Ip

high Demand
Here's how Tcp/Ip is used in Network Support Engineer jobs:
  • Assisted customers with new store installs and troubleshooting the process from circuit issues with carriers to the TCP/IP stack.
  • Supported customers by resolving LAN Manager and Windows NT Advanced Server problems, specializing in TCP/IP and fault tolerance.
  • Installed and configured protocols like TCP/IP and Internet protocols including Local Area Networking, routing and HTTP.
  • Handled the troubleshooting and resolution for TCP/IP, DNS, and other network connectivity issues.
  • Installed and configured various protocols such as TCP/IP, NWLINK, IPXSPX and LDAP.
  • Monitored backups and managed corporate TCP/IP, DNS, and DHCP records/settings.
  • Cat 5/5e network Structured Cabling Using TCP/IP protocols, Signaling protocol.
  • Configured TCP/IP setting on multiple computers to participate on the network.
  • Ping servers using TCP/IP Procedures for connectivity on the VSU network.
  • Utilized Layer 3 test methods to resolve TCP/IP issues.
  • Connected and configured a 10BaseT TCP/IP printing network.
  • Develop and document TCP/IP ports for campus network.
  • Support frame Bay Networks hubs, relay and remote access, Ethernet 802.3, T1, IPX/SPX and TCP/IP.
  • Installed and configured DNS, DHCP, WINS, TCP/IP Protocol, RAS and ISDN.
  • Implemented TCP/IP, Firewall, VPN, DNS and DHCP services.
  • Support TCP/IP, DNS, DHCP, and VLAN functionality.
  • Configured TCP/IP information with static IP addresses and subnet mask, default gateway, DNS, DHCP, and WINS information.
  • Design and implementation of Networks using TCP/IP Configuring RIP, OSPF and Static routing on Juniper M and MX series Routers
  • Configured terminal servers for TCP/IP internet addresses and subnet mask, and internet gateway addresses.
  • Implemented TCP/IP , TFTP and related services like DHCP/DNS/WINS.

Show More

8. VPN

high Demand
Here's how VPN is used in Network Support Engineer jobs:
  • Managed and administrated security policy and procedures for all VPN network connectivity and accounts.
  • Implemented and configured Cisco VPN, Configured security parameters, monitoring and maintenance.
  • Provided Remote users support/Cisco WebEx/VPN.
  • Created VPN user and dial -up accounts (L2TP), installs VPN client software and troubleshoot VPN connectivity's problem.
  • Involved in designing VPN architecture with IPSEC, VPN-Services, RADIUS-Servers, IP-addressing and IAS log viewer of the end user.
  • Managed and maintained all WAN connectivity for the bank and the VPN connection to the hub side for data accessing.
  • Respond to and resolve all trouble tickets escalated for users involving Cisco IP phones, firewall changes, VPN issues.
  • Secure configuration of load balancing in F5, SSL/VPN Connections, troubleshoot Checkpoint firewalls related to Network Security.
  • Involved in maintenance of network servers such as file servers, VPN gateways, intrusion detection system etc.
  • Experienced with Fiber Optic, Gigabit Ethernet, Fast Ethernet, Ethernet, DSL and VPN network topology.
  • Provide network configuration and troubleshooting support to include switch and routing functionality, wireless, and VPN.
  • Provided troubleshooting support for LAN, WAN and security issues involving VPN, DMVPN and MPLS connectivity.
  • Work with a team to upgrade the RSA token server used for local and remote VPN access.
  • Worked with business partners to establish and maintain 70+ VPN connections, primarily Cisco and Checkpoint.
  • Created and troubleshooted site to site, off-site to site, and remote access VPN.
  • Owned customer, carrier and corporate connections including standard VPN, AnyConnect and direct connects.
  • Configured site to site VPN for connecting student lab to training and development centers.
  • Maintain and managed trouble ticket system for Voice & Data, Frame Relay and VPN
  • Designed remote connection solutions including VPN, Terminal Services and other access tools.
  • Managed firewall and ensured VPN connectivity between NY office and all regional/home offices.

Show More

9. Remote Access

high Demand
Here's how Remote Access is used in Network Support Engineer jobs:
  • Experienced with system management and ensuring remote access with network protocol settings.
  • Provided remote access to our different applications.
  • Deployed and maintained Cisco router pods for the college computer lab and remote access lab.
  • Provided remote user support via Microsoft RDP, VNC and Web based remote access tools.
  • Audit and log all end user activities on the LAN and remote access activities.
  • Perform IP camera configuration, remote access and controlling using web browser.
  • Designed and installed the corporate Remote Access service (Cisco AS5200).
  • Addressed any & all security issues associated with Remote Access configuration.
  • Installed remote access client software on laptops and provided end-user support.
  • Supported deployment of hardware, software, remote access systems.
  • Provided network and remote access support.
  • Provided on-site support and customer training for Lucent Technologies Remote Access Products.
  • Performed Remote Access administration for virtual environments using VMware, Virtual Box.
  • Provide day-to-day technical support for the first PSINet remote access.
  • Installed and supported remote access technologies for Novell Networks.
  • Implemented corporate-wide helpdesk and remote access to resolve issues.
  • Network bandwidth management Remote access Windows Server administration Backup/recovery services Software installation and support Hardware upgrade and configuration

Show More

10. Ospf

high Demand
Here's how Ospf is used in Network Support Engineer jobs:
  • Created an OSPF simulator that could decode OSPF packet types and could monitor OSPF floods and raise alarms.
  • Configured static route, OSPF for routing.
  • Configured and troubleshot OSPF, RIPv2.
  • Supported RIP to OSPF routing migration.
  • Configured RIP and OSPF routing.
  • Experience with Layer 3 routing technologies such as OSPF, RIGRP, and RIPV2.
  • Deployed & Configured CISCO 2821 WAN router with OSPF protocol for connecting to Head office.
  • Resolved various OSPF issues in an OSPF multi area environment.
  • Assist the Operations team in multi area OSPF configuration.
  • Worked with installation of Palo Alto firewalls Performed RIP & OSPF routing protocol administration.

Show More

11. Eigrp

high Demand
Here's how Eigrp is used in Network Support Engineer jobs:
  • Network Migration from RIP to OSPF and EIGRP, Design OSPF areas for reliable Access Distribution and for Core IP Routing.
  • Worked on IGRP and EIGRP implementations for client on global locations and interacting with them about the circuit status.
  • Implement and troubleshoot internal routing protocols like EIGRP, OSPF using route map and polices.
  • Designed and configured networks using routing protocols such as OSPF, EIGRP and route re-distribution.
  • Utilized CISCO experience to troubleshoot routing protocols such as RIP, OSPF and EIGRP.
  • Implemented and Configured IP Routing Protocols: OSPF, EIGRP, and RIPv2.
  • Support, configured and troubleshoot routing protocol: EIGRP for lowest latency.
  • Change implementation and troubleshooting on routing protocols like EIGRP, OSPF.
  • Configured OSPF and EIGRP on Cisco 2901 and 3925 routers.
  • Route redistribution of protocols like EIGRP to OSPF.
  • Configured and tested authentication in OSPF and EIGRP.
  • Exposed to routing protocols like OSPF, EIGRP and RIPv2.
  • Involved in network Migration from EIGRP to OSPF to support multi-vendor platform.
  • Provided WAN implementation and support in a multi-site EIGRP routing environment.

Show More

12. Technical Support

high Demand
Here's how Technical Support is used in Network Support Engineer jobs:
  • Provided help-desk technical support for installation, integration, and maintenance on the Scientific-Atlanta Digital Broadband Delivery System.
  • Received fast-track promotion through a series of increasingly responsible decision making positions managing technical support initiatives.
  • Provide time sensitive technical support to external customer with high quality solution.
  • Performed periodic maintenance, provided technical support and executed systems engineering.
  • Develop and maintain documentation on all technical support-related procedures and processes.
  • Provide network administration and technical support for this large-sized business.
  • Provided field technical Support for the distributed database application.
  • Provide daily technical support for Manage/Non-Managed Service customers.
  • Provided technical support to engineers.
  • Provided technical support to the Navy Marine Corps Internet (NMCI); monitored, supported, and troubleshot network architectures.
  • Managed two lab expansions for the Advance Services and Technical Support groups, $750K and $1.5M.
  • Installed and provided technical support for Microsoft Office 97, Lotus Notes mail, and others customized software.
  • Supported all Network functions, trained vendors and served as liaison for Technical Support to the Sales staff.
  • Provide Technical support of Tele-Banking Systems using IVR (Interactive Voice Response) and Network related tasks.
  • Provide technical support for our thousands of customers with their ISP's resolving network connectivity issues.
  • Serve as technical support to business partners, vendors, and internal employees across 15 branches.
  • Designed and manager the build out of the Technical Support training lab, $400K.
  • Provided end user technical support and training for a wide variety of client networks.
  • Provide technical support for customer and field support personnel for all customer related issues.
  • Provided technical support to Sacramento County agencies and affiliates (state and federal).

Show More

13. BGP

high Demand
Here's how BGP is used in Network Support Engineer jobs:
  • Control internet traffic by configuring and modifying BGP attributes and resolve routing instabilities.
  • Worked on creating new load balancing policies by employing BGP attributes including Local Preference, AS-Path and Community, MED.
  • Worked on different networking concepts and routing protocols like RIP, BGP, EIGRP, OSPF and other LAN/WAN technologies.
  • Configured network using routing protocols such as ISIS, RIP, OSPF, BGP and troubleshooting L2/L3 issues.
  • Ascertained replicated sessions and live Pi/PDN via BGP routers for Inter Chassis Session Recovery (ISCR).
  • Configured a Created TCP/ IP flows for performance measurements and troubleshoot OSPF, BGP, and EIGRP.
  • Worked with routing protocols like OSPF, RIPv2, BGP and EIGRP while debugging customer connectivity problems.
  • Identified backbone problems such as BGP routing issues, packet loss issues and BGP routing configurations.
  • Configured and administered networks using several WAN protocols: BGP, EIGRP, and OSPF.
  • Managed customer routers to identify and resolve IP, routing, and BGP network issues.
  • Configured BGP, Frame Relay protocols on routers, and monitored network using Ethereal.
  • Configured routers with routing protocols such as RIP, IGRP, OSPF and BGP.
  • Designed and implemented BGP, EIGRP and OSPF networking solutions for the organization.
  • Tested various EBGP attributes such as Local preference, AS-PATH and extended communities.
  • Performed Troubleshooting and monitored routing protocols such OSPF, EIGRP & BGP.
  • Configured and troubleshoot static route and dynamic routing protocols BGP, EIGRP.
  • Implemented and configured routing protocols like EIGRP, OSPF and BGP.
  • Configured and troubleshot routing issues related to protocols EIGRP and BGP.
  • Configured routing protocols BGP and redistribution of OSPF on the routers.
  • Mitigated network outages by tracking BGP failures and diameter peer disconnections.

Show More

14. DNS

high Demand
Here's how DNS is used in Network Support Engineer jobs:
  • Manage, maintain, and troubleshoot critical network services including AD, DNS, DHCP, SQL, Web Services.
  • Installed and configured Microsoft Server to include Microsoft Exchange, DHCP, DNS, WINS, Proxy/ISA, and SQL.
  • Resolve DNS issues; add Zones and domain addresses to the configuration files and the daemons on the live servers.
  • Worked with customers to resolve routing, connectivity, DNS, mail and equipment issues.
  • Utilized ACL Technique configuration to provide security; collaborated with peers to configure DNS server.
  • Resolved network incidents, configuration of gateway, DNS, DHCP, TCPIP, backup.
  • Configured & managed services on Windows platform (DNS, DHCP, and Proxy).
  • Analyzed and understood the issues related to DNS, DHCP and other IP conflicts.
  • Test, repair and configure DNS zone files including updating high availability name servers.
  • Involved in installing, configuring and maintaining DNS, DHCP on Windows servers.
  • Achieved Working knowledge of DNS, Web, Proxy, FTP and Email service
  • Processed DNS requests such as editing zone files and reverse DNS records.
  • Performed DNS, NIS, APACHE configuration also BRU for automated backups.
  • Investigate and resolve DNS issues by assigning a primary and secondary DNS.
  • Used extended knowledge of DHCP, DNS and Domain management.
  • Assisted customers with their Routing, E-Mail and DNS issues
  • Installed and configured DHCP, DNS, and FTP servers
  • Created, maintained, and troubleshoot customer DNS zones.
  • Work on DNS/IP requests in address management software VitalQIP.
  • Support and maintain, File & Print Servers, QIP (DNS/DHCP), and SAN Alerts.

Show More

15. Inter-Vlan

average Demand
Here's how Inter-Vlan is used in Network Support Engineer jobs:
  • Worked in setting up Inter-VLAN routing, redistribution, access-lists and dynamic routing.
  • Configured Brocade core switches for redundancy and performed troubleshooting of Inter-VLAN, routing, static VLANs, and port channels.
  • Worked on implementing and maintaining VLANs and Inter-VLAN routing on Multi-layered switches.
  • Configured network to a Router-on-a-Stick configuration with multiple inter-VLANS supporting various groups within the organization.
  • Configure router for inter-VLAN communication.
  • Identified, troubleshoot and resolved VLAN, Inter-VLAN routing, Ether-channel, and Port settings for LAN environment.

Show More

16. IOS

average Demand
Here's how IOS is used in Network Support Engineer jobs:
  • Back up a Cisco IOS to a TFTP server and upgrading and restoring a Cisco IOS from TFTP server.
  • Prepared the functional & Integration test plan including all the possible scenarios for both positive and negative testing.
  • Performed upgrades and backups of configuration files and IOS image files to TFTP server by using Shell commands.
  • Update IOS and configure Firewall rules, ASDM console and Command Line Interface (CLI).
  • Provided Cisco IOS upgrades and backups of Cisco router configuration files to a TFTP server.
  • Document tickets showing current status and how the issue has evolved using IOS show commands.
  • Involved in troubleshooting of IOS related bugs based on past history and appropriate release notes.
  • Performed router IOS upgrade using TFTP Server (TFTPD32), and performed Password recovery.
  • Administered all kiosks from storage to deployments and maintained complete upkeep with external vendor.
  • Configured and tuned Cisco IOS and Catalyst IOS software for IP routing and switching.
  • Upgraded MLR Route Reflectors and IOS-XR SMU's in accordance with upgrade schedule.
  • Test and troubleshoot various IP protocols and networking scenarios based on customer environment.
  • Evaluated OSPF flooding in complex scenarios and predicted OSPF control traffic volumes.
  • Performed regular router maintenance; updating the IOS, password recovery.
  • Configure TFTP server to maintain Cisco router configurations and IOS images.
  • Developed the Electronic Hospital Directory for Patients help (Kiosk).
  • Configured RAID in BIOS and with Dell OpenManage and Compaq SmartStart.
  • Research on new Cisco IOS releases as per business requirements.
  • Performed routine backup of Cisco equipment's IOS and configurations.
  • Install and upgrade Cisco network switch and router IOS software

Show More

17. Catalyst

average Demand
Here's how Catalyst is used in Network Support Engineer jobs:
  • Configured routing protocols like RIPv2, OSPF and EIGRP on Cisco routers and Catalyst switches.
  • Configure VLANS Policy-based on Catalyst 1900s, 2900s, 3000s series of Switches.
  • Supported and configured Cisco Catalyst 4007R and 4010 in the Apple Data Center.
  • Configure various LAN switches such as CISCO CATALYST 2900, 3550, 4500, 6509 switches.
  • Configured 3750, 4500, 6500 series and Cisco Catalyst Layer 3 Switches.
  • Involved in maintaining STP, RSTP and PVST+ for the catalyst switches.
  • Install and maintain Nokia firewall IP 350 series Configured catalyst 2900/1900 switches for LAN connections.
  • Designed Campus LAN switching of with Cisco Catalyst 3500 series, 3700series & 4500 series.
  • Implemented Etherchannel LACP between catalyst switches to provide high-speed link and fault tolerance.
  • Installed, configured and maintained Cisco 2900, 3600, 7200 routers and 3750, 4500, 6500 catalyst cisco switches.
  • Configured catalyst 2900/1900 switches IP Technical Support Testing and validating new software, hardware, as well as creating proper procedures.

Show More

18. Frame Relay

average Demand
Here's how Frame Relay is used in Network Support Engineer jobs:
  • Configured and adjusted redistribution on routing protocols and Frame Relay maps.
  • Manage internet, private net, and frame relay connected servers for the Midwest and East Coast Data Network Operation Centers.
  • Layer 2 networking technologies included Frame Relay, HDLC, and PPP.
  • Create daily and monthly reports detailing Frame Relay and LAN performance.
  • Utilize Visual Uptime network monitoring tool to analyze Frame Relay circuit statistics between ASE (CSU/DSU) units.
  • Assisted Frame Relay Noc on a daily basis outside upgrade windows.

Show More

19. Desktop

average Demand
Here's how Desktop is used in Network Support Engineer jobs:
  • Performed security vulnerability assessment and assuring all servers had the latest patch this including Window Desktop and Servers.
  • Established hardware configuration standards, purchased equipment, upgraded server and desktop equipment, and maintained hardware inventory.
  • Coordinated with clients or network administrators to insure proper configuration of Hewlett Packard desktops/laptops.
  • Perform 1st level problem analysis and resolution involving desktop equipment and applications.
  • Resolved desktop Tier 2/3 infrastructure issues utilizing Remote Desktop applications.
  • Configure Desktop and Laptop Hardware per specification.
  • Manage server/desktop daily operations and performance.
  • Develop a documentation/job aid desktop application.
  • Provided desktop support for over 120 users both internal and external running Windows 7/Windows 10 workstations utilizing Microsoft Office Professional 2010.
  • Installed and configured Zen Works for desktop inventory control, desktop remote control and for launching and updating desktop applications.
  • Supported users in person and via phone with self-installation and desktop support to branch offices and telecommuter clients and personnel.
  • Provide desktop support and Maintenance including windows installation using deployment toolkit & Ghost imaging for windows & MAC operating System.
  • Provided hardware and software support which included board replacement, cable switching, communications devices and troubleshooting local desktop machines.
  • Explained, illustrated and demonstrated proper use of the desktop operating system, software, and web services to customers.
  • Worked in a Help Desk environment performing Desktop support and day to day break-fix of end users' issues.
  • Provided desktop support including creating images specific to client requirements and deal with issues pertaining to hardware and application.
  • Configure, build, and deploy desktops, laptops, and peripherals according to established IT policies and standards.
  • Provide hands on and remote desktop configuration, printer help, and phone support for various software and hardware.
  • Employed remote desktop, UltraVNC viewer to access different servers and workstations to resolve technical issues daily.
  • Maintain hardware and software baselines for the desktop systems for both MAC and PC operating systems.

Show More

20. Active Directory

average Demand
Here's how Active Directory is used in Network Support Engineer jobs:
  • Create and troubleshoot Active Directory accounts and assign to appropriate organizational unit.
  • Created several user accounts in active directory for local administration purposes.
  • Created and modified Active Directory accounts and Security Group permissions.
  • Administered and managed active directory environments for multiple clients.
  • Involved in enabling, disabling and providing access to user id from active directory based on the status in the organization.
  • Enabled, disabled, and updated user accounts through Active Directory for the DRA on the NIPR network and SIPR network.
  • Developed and implemented migration of four NT 4 domains to one Windows 2000 domain incorporating Active Directory into the environment.
  • Worked on the software configuration which included: Installing software, setting up Active Directory and Exchange 5.5 and 2000.
  • Worked with Office 365, FIS Banking Application, Sever 2008, 2012, Active Directory and Group Policy Management.
  • Provide end user training for the new XP OS, Active Directory management for user adds, changes & removals.
  • Provide tier 1/tier 2 support using Active Directory and other client-specific equipment and tools using System Administrator rights.
  • Configured, installed and managed systems for Steve Weeks realty including Exchange server and Active Directory.
  • Implemented Active Directory and schema on equipment while fixing new OU's via AD cleanup project.
  • Provided enterprise wide Systems Administration for Microsoft Exchange mail service and Active Directory and domain support.
  • Installed servers, MS Windows, network services, Active Directory, workstations and peripherals.
  • Installed Storage Area Network, Active Directory and Network Security solutions for Data Center Project.
  • Performed network and Active Directory administration; set up servers, workstations and enterprise applications.
  • Network Administration / Active Directory Management / DNS / System Backups / Disaster Recovery.
  • Created and assigned users rights including groups, directories and applications in active directory.
  • Manage user account information including rights, security, and groups in Active Directory.

Show More

21. STP

average Demand
Here's how STP is used in Network Support Engineer jobs:
  • Worked on layer 2 protocols such as STP, RSTP, PVSTP+, MST.
  • Implemented redundancy using STP protocol in switched Network Assisted Network Engineer in the installation and configuration of firewalls.
  • Experienced in troubleshooting VLAN, STP (Spanning tree protocol) & Switch Trunk and IP subnet issues.
  • Set up VLANs and STP guards on core and access layer switches - changed configurations when required.
  • Configured Inter VLAN routing on different VLANs and STP for loop free network environment.
  • Trouble shooting issues related to Vlans, DHCP, Ether channel and STP.

Show More

22. ASA

average Demand
Here's how ASA is used in Network Support Engineer jobs:
  • Migrated and implemented new ACL solutions with Cisco ASA Firewall series 5505, 5510, 5540 series.
  • Implemented Security solutions in Check point Smart dashboard and ACL's in Cisco ASA firewalls.
  • Configured site-to-site VPN and client-to-site VPN on Checkpoint firewall and Cisco ASA.
  • Configure ASA 5520 Firewall to support Cisco VPN Client on Windows.
  • Worked extensively with Cisco ASA and Cisco FWSM security platforms.
  • Authored several sub-system post-test reports for JPL/NASA Deep Space Network.
  • Configure Client-to-Site VPN using SSL Client on Cisco ASA 5520.
  • Installed and configured two ASA 5505 in customer locations.
  • Worked with Firewalls like Cisco ASA 5550/5540 series.
  • Configure ASA 5520, switches 3750, 2900, 3800, WLC 5508 Controllers.
  • Upgrade Cisco ASA & ASDM image from 7.2 & 5.2 to 8.4 & 6.4.
  • Support customer with the configuration and maintenance of ASA firewall systems Supported Data Center migration and consolidation project.
  • Create and test Cisco router and switching operations using OSPF routing protocol, ASA and MPLS switching for stable VPNs.
  • Configure and troubleshoot the following devices Cisco 4900 switches, 3825, F5 load balancers Cisco ASA 5540s and 5580s
  • Update and maintain Cisco ASA 5540 Firewalls, configure IPS modules, failovers, firewall exception requests.
  • Implement and troubleshoot Site to Site as well as Remote Access VPNs using Cisco ASA firewalls.
  • Design, configuration and implementing of Cisco ASA firewalls and ACLs for network security.
  • Configured Firewall cisco ASA 5510.
  • Configured Cisco 5505 ASA for Promedica, INC; Merlinos and Associates; Covenant Administrators; and Regal Collection Corporation.
  • 2006-Changed company wide vpn options to Cisco, using ASA 5520s for client and site-to-site ipsec tunnels.

Show More

23. VTP

average Demand
Here's how VTP is used in Network Support Engineer jobs:
  • Configured STP for loop prevention and VTP for creating Access/distribution and core layer switching architecture.
  • Gained hands on experience with RIPv2, EIGRP, OSPF, VLSM, STP, VTP, VLAN Trucking.
  • Deployed & Configured CISCO 3560 Gigabit switch with VLAN's & VTP server as a CORE Switch.
  • Deployed & Configured CISCO 2960 Access Switches with VTP Clients, PORTFAST commands.
  • Configured RSTP, LACP, and VTP on Nexus devices.
  • Managed IP addressing and implemented IP Access Lists Configured and troubleshoot VLAN, VTP, STP and Trunks.
  • Provided network connections for new workstations Configured STP for loop prevention and VTP for Inter-VLAN Routing.
  • Worked on the switching related tasks including implementing VLANs, VTP.
  • Experience with VLANS, VTP, STP, FHRP, VRRP .
  • Configured and managed firewall networks using L3 protocols like RIPv2 Configured VLANs, Private VLANs, VTP and Trunking on switches.

Show More

24. Voip

average Demand
Here's how Voip is used in Network Support Engineer jobs:
  • Configure and support Asterisk VOIP phone system, including adding new phones, extensions, and configurations to existing dial plan.
  • Provided support and troubleshoot MCI Advantage VOIP circuits (Voice over IP solutions on T1 and MLFR T1 circuits).
  • Provide support for Cisco Unified Communication Manager VOIP system and Cisco technologies network system as a MSP engineering team member.
  • Managed a remote VOIP trial which included configuring and supporting customer premise equipment as well as carrier side equipment.
  • Trouble shooting VoIP issues that include issues with configuration as well as walking on site tech through wiring issues.
  • Maintain and support TDM and VOIP Channels * Maintaining SLA'S, logging and responding to trouble tickets.
  • Handled all aspects of the Cisco VOIP management and configuration for 15 VG's and 800 VOIP devices.
  • Developed and deployed an over 1000 VOIP phone solution for multiple locations over an MPLS network.
  • Configured and managed the VOIP Server using 3CX Phone System 12 and configuring Cisco IP Phones.
  • Provided network support and problem resolution for a large data center and retail network LAN/WAN VOIP.
  • Network support duties for all layers of network, data support and troubleshooting, Cisco VOIP
  • Participated in network/VoIP refresh on all remote sites and DC move with Corp network refresh.
  • Worked on Data, VOIP, Security as well as wireless installations and technologies.
  • Analyzed VOIP MGCP & SIP signaling to identify and correct problems with call completion.
  • Developed trouble shooting documentation and procedures for NOC personnel for a new VoIP implementation.
  • Provided support to AT&T customers for data and Cisco VOIP solutions.
  • Configure Cisco Access switches (ESW 500 series) for VOIP data communications.
  • Provided network support of the VoIP Telephony Server Network (AXE TeS4.0).
  • Configure and Deploy VOIP servers, hardware, applications, and monitoring tool.
  • Managed over 300 VoIP accounts utilizing OPS Manager at corporate level environment.

Show More

25. Setup

average Demand
Here's how Setup is used in Network Support Engineer jobs:
  • Review hardware and software setup and develop MOPS to be used as guidelines on how to proceed with the work needed.
  • Assist customer in fault detection and resolution, installation of computer equipment and setup of T-1 /DS3 and FDDI wiring.
  • Work closely with engineering/ops in ensuring appropriate alerts are setup for high value customers for proactive monitoring and support.
  • Involved in Setup and maintain DNS Primary, Secondary, Cache-only servers, DHCP servers and DNS clients.
  • Assist clients with the setup and configuration of SSIDS ensuring Isolation between SSID and with-in SSID are enabled.
  • Assisted clients in the setup, configuring, and deployment of Cisco Small business devices.
  • Performed the setup, management, and maintenance of video teleconferencing equipment and sessions.
  • Installed user workstations, setup new user accounts, and tested all software.
  • Designed and delivered training to VAP customers on SBS Setup and SBS IIS\Proxy.
  • Completed setup of several wireless hubs in the environment for all laptop users.
  • Implemented electronic catalog of disc images for faster deployment and setup time.
  • Assisted in office relocation, including network and computer setup and installations.
  • Planned & setup server and clients for thin client based office.
  • Assist with setup and configuring Cisco Small Business Video Surveillance Cameras.
  • Design, setup and configure complex switching and routing environment.
  • Handled software, hardware and peripheral setup and integration.
  • Organized & setup all operational aspects of Mortgage Company.
  • Involved with DC10 setup and WCL connectivity to VPC.
  • Design and Implement LAN setup (Layer 2/Layer3)
  • Network setup and troubleshooting via phone and email.

Show More

26. PCS

average Demand
Here's how PCS is used in Network Support Engineer jobs:
  • Set up software and created master images for PC's to affect savings in time required to load PCs.
  • Reviewed, approved, and deployed Windows Server Update Services (WSUS) monthly to network client PCs.
  • Supported and maintained Office PCs, printers and peripherals related to local area hardware and LAN software.
  • Administer windows patches from Microsoft and deploy patches monthly to various PCs and golden images.
  • Arranged and replaced PCs, Laptop, printer and other peripherals with different vendors.
  • Maintained PCs, laptops, upgrade software and hardware, and troubleshoot network issues.
  • Install computers, printers and network connectivity in new Metro PCS stores.
  • Supported client PCs running Windows 98 and third party software.
  • Installed and Configured applications, PCs, Laptops.
  • Utilize Ghost/Cloning software to image over 400 PCs.
  • Connected PCs and Laptops to Ethernet network.
  • Performed and evaluated PCs for Y2K compliance.
  • Assist with the rollout, installation and configuration of new PCs and Assist end-users with Microsoft Office suite of products.
  • Included moving the mainframe and refitting all PCs with new ethernet cards for network at new site.
  • Access client PCs and servers via Bomgar and Kaseya remote access software tools, pushing anti-virus solutions to these devices.
  • Experienced in Windows Server, [ ] Proficient with Intel hardware, servers and client PCs, Dell, HP.
  • Replaced the Routing Engine, FPCs, PICs and Switch Interface Boards (SBCs) on Juniper devices.

Show More

27. Mpls

average Demand
Here's how Mpls is used in Network Support Engineer jobs:
  • Provided voice and data support for 2200 Home Depot locations in the US and Canada on a large managed MPLS network.
  • Validate WAN transport, dynamic routing and confirm MPLS or IP connectivity on behalf of the customer.
  • Solved point-to-point circuit problems and repaired T1, T3, MPLS and Fiber circuits multiple carriers.
  • Supported MLPPP for load balancing of Voice and Video traffic over MPLS with multiple T-1 circuits.
  • Provide network support for 33 Offices around the United States via an MPLS network.
  • Deployed carrier in carrier MPLS based services in a Verizon funded lab environment.
  • Experienced in designing and establishing MPLS (LDP & TDP) concept.
  • Migrated frame relay based branch network to MPLS based network.
  • Conducted circuit upgrades Frame-relay to MPLS (T1).
  • Implemented and troubles hooted the MPLS network.
  • Experience in various WAN technologies such as DSL, cable, Tl and MPLS.
  • Worked on MPLS network with connecting the clients Worked on LAN & WAN expansion.
  • Assist with implementation of Netgate and MPLS upgrades.
  • Supported company wide MPLS rollout and configuration.
  • Manage a Multi-location MPLS cloud.
  • Worked closely for end-to-end network life cycle from installations to maintenance of MPLScircuits.

Show More

28. NAT

average Demand
Here's how NAT is used in Network Support Engineer jobs:
  • Worked with sister divisions enabling connectivity including NAT configuration bridge as well as firewall rule access, and troubleshooting when necessary.
  • Managed the installation of the communication media, customized proprietary software, permission assignment, and coordination of equipment installations.
  • Participate in disaster recovery efforts by preparing a readiness plan, this includes coordinating and conducting scheduled fail over events.
  • Conduct in-depth analysis of customer's router configurations to recommend diagnostic tests and alternative network configurations to mitigate impairments.
  • Provided 24/7 all-year-round LAN/WAN network monitoring and management support; resolved escalated problems and eliminated costly downtime.
  • Participate in daily coordination with project managers regarding new requirements including new site planning and site exits.
  • Coordinated with network engineers and project managers to obtain information on limitations and capabilities of existing network.
  • Facilitated for providing technical support & coordinating technical issues involving network, hardware and operating systems.
  • Assist project management with coordination and implementation of multimedia messaging events for dedicated messaging accounts.
  • Interact with National Operations, Network Operations and National Services to restore customer impacting conditions.
  • Commissioned New Business services and coordinated with operation groups when implementing New Business services online.
  • Researched and developed new signatures rules setup dates and performed penetration studies and vulnerability assessments.
  • Provide around-the-clock international technical support on a rotating on-call basis with four other engineers.
  • Configured variant configuration for various embedded BOM components through different characteristics and class combinations.
  • Coordinated and interfaced with internal and external customers to ensure service commitments were met.
  • Maintained security administration for technical, network, audio/visual support coordination with Administrative Assistants.
  • Coordinated Network Engineering in the replacement of accelerated network routers for Cisco.
  • Provide technical support to users locally and internationally using Endpoint Management tools.
  • Assist in troubleshooting National Internet virus attacks and prevention of virus infiltration.
  • Implemented NAT translations and access-list to internal and perimeter routers for security.

Show More

29. Infrastructure

average Demand
Here's how Infrastructure is used in Network Support Engineer jobs:
  • Handle the tasks of providing operational support and project implementation for Cisco-based network infrastructure including switching, cabling and routing.
  • Verified and monitored network infrastructure assets, network performance and network topology with CA Spectrum Infrastructure Manager.
  • Assist senior engineers with projects involving the installation and configuration of network servers and Cisco infrastructure devices.
  • Assist customer request for assistance in troubleshooting, maintenance and administration of their Wireless infrastructure equipment.
  • Provide second level support for the Cisco TelePresence video conferencing product and related network infrastructure.
  • Created Biweekly network status reports to Infrastructure manager and other management bodies.
  • Develop and implement the technical documentation covering the network design and infrastructure.
  • Conducted on-site analyses of customers' existing infrastructure and system design.
  • Provided Infrastructure support for installation, configuration and upgrades of equipment.
  • Performed day-to-day maintenance of network infrastructure components and system/software processes.
  • Design and implementation of cabling infrastructure upgrade throughout various sites.
  • Designed Windows NT Server based infrastructure to provide centralized services.
  • Provided NOC circuit monitoring; proactively enhanced the information infrastructure.
  • Maintain the Active Directory infrastructure for critical hospital systems.
  • Implemented and manage virtual infrastructure for online education students.
  • Integrated Systems into existing network and backbone infrastructure.
  • Provided Network infrastructure support to routing and switching equipment
  • Installed and configured branch office network infrastructures.
  • Redesigned and implemented a new core infrastructure.
  • Implemented and installed cabling infrastructure.

Show More

30. T1

low Demand
Here's how T1 is used in Network Support Engineer jobs:
  • Designed analysis tool for E1 to support maintenance and protocol verification of T1-CAS, E1-CAS, ISDN, SS7 and Q.931.
  • Contacted service provider (ATT, Verizon, Quest and Sprint) and opened tickets for T1 issues.
  • Experience with settings required for Hi-speed data (T1,T3), Wi-Fi and dial-up Internet connections.
  • Handled Troubleshoot Frame Relay; T1, T3, IP and OSPF related router and circuit issues.
  • Provide technical and customer support for MCI DSL and T1 & T3 dedicated customers.
  • Managed and configured VLANS and Trunks on Cisco switches with dot1Q configurations.
  • 2009-Upgraded Bonded T1 circuits for remote hospitals to Time Warner 100mb circuits.
  • Installed and maintained T1, ISDN and Frame Relay circuits.
  • Resolved network-related issues like Port Flapping, T1 Flapping.
  • Support various connectivity from T1 to OC48.
  • Configured T1's for channelized DS3.
  • Execute WAN activation TCM's and Troubleshoot WAN, T1, T3 and DS3 lines in upgrading WAN links for sites.
  • Work with CO technicians to resolve physical layer issue on SONET, Ethernet, T3 and T1s.
  • Worked with customers over the phone to resolve issues with Dialup, T1, DSL, ISDN, Cable internet technologies.
  • Provided technical support for Telecom transport services T1, DS3, OCX, Fiber, and Ethernet facilities.
  • Support Cisco Small Business Pro devices such as SR 520-T1 Secure Router, SA 520/ 540 Security Appliance.
  • Performed BERT tests and troubleshot T1 circuits with providers such as XO, Broadwing, and Level3.
  • Upgraded single T1 to 2-T1 (Multilink 3Meg) in order increase WAN capacity and redundancy.
  • Work with Telco carriers to troubleshoot circuit issues, T1's and T3's
  • Connect necessary cables for various types of(T1/4G/Ethernet/Fabre etc.)

Show More

31. Series Switches

low Demand
Here's how Series Switches is used in Network Support Engineer jobs:
  • Configured and administered the Cisco 3600 series router for the WAN environment and Cisco catalyst 2900 series switches.
  • Upgraded network architecture by replacing outdated by replacing outdated switches with Cisco 3750 series switches.
  • Involved in installation and configuration of Cisco 3500 and 6500 series switches and Nexus Platforms.
  • Supported Complex 6500 /5500 Series Switches.
  • Implemented VLSM, STP, VTP, VLAN, Ether-Channel on Cisco switches -3750, 3850 series switches.
  • Experience working with Cisco 3750, 4948, 2811, 2600, 7200, 6500 series switches.
  • Used 7000 series switches with 10 and 18 slot chassis with F3 series module.
  • Optimized and configured performance of the WAN network consisting of Cisco Nexus 5000 series Switches by configuring VLANs.

Show More

32. Hsrp

low Demand
Here's how Hsrp is used in Network Support Engineer jobs:
  • Involved in configuration and troubleshooting of redundancy protocols like HSRP to provide redundancy in the network.
  • Configured HSRP protocols between switches to provide redundancy between network switches.
  • Provided Layer-3 redundancy by implementing HSRP in the network.
  • Experience on configuring HSRP and VRRP for load balancing.
  • Configured Multi-VLAN HSRP on 6500 switches.
  • Configured HSRP, VRRP, GLBP, and VLAN trucking 802.1 Q on Catalyst 6500switches.
  • Implement security policies and Traffic Filtering using ACLs access list experienced in implementing redundancy (HSRP, VRRP).
  • Configured and troubleshotVLAN, STP, VTP, HSRP&TRUNKING in enterprise switched environment.
  • Configured VLANs, voice switch access, HSRP, Trunks and SPAN ports, Collapsed subnet for improved management and performance.
  • Configured Etherchannels, Trunks, VLANs with 802.1q, HSRP in a LAN environment.

Show More

33. Network Devices

low Demand
Here's how Network Devices is used in Network Support Engineer jobs:
  • Provided technical support on troubleshooting of connectivity issue, installation and configuration of network devices through emails and telephonic sessions.
  • Perform configuration management services (hardware/software) to Cisco network devices to support change management implementation.
  • Designed and implemented network devices according to end user requirement.
  • Maintained physical security of all local network devices.
  • Work with NOC to respond to alerts generated regarding network devices by the monitoring tools like solar winds and cacti.
  • Support included ensuring servers and network devices are racked properly to provide sufficient amps and air flow in APC Racks.
  • Support Network Technicians as they require training and support for problem resolution including performing diagnostics, and configuring network devices.
  • Maintained a 95% or greater up-and-running efficiency for all network devices, terminals and PC's.
  • Installed, configured, troubleshot, and supported various client/server, and network devices.
  • Replaced network devices every three years and break/fix maintenance on all currently supported devices.
  • Encouraged network redundancy for backup of network devices in case of disaster recovery.
  • Ensured all network devices have consistent, supported software versions and configurations.
  • Network devices and security controls configuration, maintenance, and troubleshoot.
  • Managed and monitored all network devices via Spectrum and Cisco Prime.
  • Configured L2 and L3 security features on network devices.
  • Report technical issues related to network devices to vendor.
  • Worked on L3 security features on Network devices.
  • Monitor network devices and proactively resolve issues.
  • Monitor and Improve the Network devices to ensure Business Continuity Detect and Prevent Network Intrusion with Firewall devices.
  • Configure and maintain internal network devices including Cisco, Linksys products.

Show More

34. Juniper

low Demand
Here's how Juniper is used in Network Support Engineer jobs:
  • Installed, maintained and configured policy to Juniper firewalls.
  • Command line configuring on Juniper equipment.
  • Conducted regular upgrades on Juniper MX960 routers from version 8.5 to 9.1a in Customer provided window for our VPLS/IPAG project.
  • Created security policy according to user's requirement in Cisco ASA-5580, Juniper-SRX-5800 and ISG-1000 Fire-wall using CLI & GUI.
  • Performed migration of GSR routers from IOS to IOS XR and configuration of Juniper M-320 and Juniper T640.
  • Configure, make configuration changes, and troubleshoot Juniper firewalls using both JunOS and ScreenOS.
  • Installed and configured of Juniper J-Series (J2350) and M-Series (M10) routers.
  • Configure and Upgrade Juniper and Cisco routers and Cisco Switches and other long haul equipment.
  • Engage Cisco and Juniper TAC to investigate hardware, software and bug related issue.
  • Provided assistance to install and deploy Juniper SSG5 and a few SRX250 firewalls.
  • Worked on Juniper Net-Screen Manager (NSM) for centralized management of firewalls.
  • Experience opening Vendor (Juniper, Cisco) tickets, Change management.
  • Return Materials Authorization (RMA) process with Juniper/Cisco TAC cases.
  • Assist customers in configuring and maintaining Juniper core network routers.
  • Maintain and administer Juniper SSL Gateways for remote access.
  • Resolve Cisco and Juniper hardware related issues.
  • Experience working with Juniper EX-Series Ethernet Switches.
  • Installed and Configured Juniper and Cisco Routers - GSR 12000, 7600series, 4500, 2800s.
  • Support Juniper Core router series (M, T, MX, and TX) routers.
  • Managed Juniper firewall via Netscreen.

Show More

35. PIX

low Demand
Here's how PIX is used in Network Support Engineer jobs:
  • Created security policy and implemented firewalls using and Cisco Pix.
  • Configured managed Cisco Pix firewalls for customers.
  • Participated in migration of Cisco PIX 535E firewall to Cisco ASA 5540 firewall.
  • Assisted in Configuration, monitoring and troubleshooting of Cisco's ASA/PIX security appliances.
  • Provided assistance in the administration of Cisco ASA, PIX and CheckPoint Firewall.
  • Deployed & Configured CISCO PIX 515 firewall to connect 2MB internet link.
  • Support Cisco Pix, ASA, FWSM and Checkpoint firewalls.
  • Involved in conversion of PIX firewall to ASA firewall.
  • Documented and Analyzed log of Cisco PIX series firewall.
  • Administered and setup Cisco PIX firewalls at multiple sites.
  • Managed Cisco PIX firewall for ACL and VPN.
  • Performed PIX firewall to ASA firewall migration.
  • Designed and Implemented DMZ for FTP, Web and Mail Servers with CISCO PIX 506, PIX515.
  • Provide assistance to on-site office staff and local IT with connectivity and troubleshooting associated hardware (Cisco PIX/ASAs and switches).
  • Performed complete network assessments and evaluation.. * Configuration and support of Cisco PIX and Guard Point Edge fire walls.
  • Configured ACLs and Cisco PIX Firewalls to prevent access to internal network from unauthorized users.
  • Deployed Knoppix STD as a mobile, all in one security tool.

Show More

36. Ipsec

low Demand
Here's how Ipsec is used in Network Support Engineer jobs:
  • Move from ISDN backup of wan site to less expensive IPSEC solution.
  • Engineer responsible for property connectivity across wide-area OSPF network using GRE over IPSEC attached to global network operations center.
  • Established IPSEC VPN configuration with customer network as well as site-to-site configurations.
  • Configured WAN/LAN connectivity using proprietary and industry standard and IPSEC Virtual Private Network technologies.
  • Configure IPSEC VPN tunnels over backup Internet connections for increased availability.
  • Traveled to remote SPAWAR sites for troubleshooting and configuration of IPSEC tunnels; performed monitoring and management from the headquarters offices.

Show More

37. ATM

low Demand
Here's how ATM is used in Network Support Engineer jobs:
  • Implemented Frame Relay/ATM accounting globally to facilitate usage-based billing reports for senior management.
  • Identified and resolved network faults and customer issues by using Frame Relay / ATM network monitoring tools and management system.
  • Monitored Frame Relay, ATM & Global IP backbone (private and public) networks TCP/IP.
  • Created customer ATM/Frame Relay/DSL network specifications, and provisioned these on a variety of Cisco equipment.
  • Experience in Physical cabling, IP addressing, WAN configurations (Frame-relay and ATM).
  • Monitored the backup solution for effective utilization to reduce branch & ATM sites downtime.
  • Received training in ATM and Frame Relay fundamentals, configuration, and troubleshooting.
  • Handled link connectivity issues of over 200 branches and 800 ATM sites.
  • Configure and design virtual networks over ATM, ISDN, and Internet.
  • Configured and tested EDGE/GPRS links (ATM/Frame Relay, Cisco routers).
  • Assisted in roll out of ATM/FRAME RELAY and VOIP testing equipment.
  • Performed Tier II level support of a global ATM network.
  • Provisioned Frame-Relay, Internet and T1/T3 over an ATM Backbone.
  • Supported the Frame Relay and ATM networks for that account.
  • Led project to migrate from ATM infrastructure to Gigabit.
  • Provide safe atmosphere to promote well being.
  • Tested, Monitored, troubleshoot, and resolve Frame Relay, ATM, MLPPP, PPP, and Dial-up.
  • Support Frame Relay, ATM, MPLS L3 VPN, T1/T3 ISDN MetroE WAN connectivity.
  • Worked with IP / Frame Relay / ATM and SS7
  • Installed and supported Lucent's ATM and Frame Relay solutions for MCI, AT&T, and Verizon Wireless.

Show More

38. Network Management

low Demand
Here's how Network Management is used in Network Support Engineer jobs:
  • Monitored network management systems for optimal operations, taking action against alerts and notifications as required.
  • Experience with communications traffic analysis, network management systems interpretation of systems events.
  • Monitored and set baseline for network performance using variety of network management tools.
  • Traffic analysis and Network Management through OpenView and CiscoWorks Applications.
  • Supported products that include Network Management Software, routers, switches, IP phones, Wireless Controllers and access points.
  • Lead the project that created centralized and automated network management systems to meet corporate goals.
  • Formulate and implement monitoring, policies, procedures and standards relating to network management.
  • Used network management tools to analyze and monitor customer networks.
  • Assisted the team in VOIP network management and troubleshoot.
  • Experience working with Network management software NSM.
  • Provided technical support to cisco partners/vars and end user customer on various Cisco Technology & Network Management System.
  • Completed training on FCP Internap proprietary NETFLOW/Network Management equipment for customer support.
  • Network management and configuration via Ciscoworks 2000.
  • Performed installation and configuration of Cisco Switches, Routers, Telnet, CSU/DSUs, network management and analysis tools.
  • Monitored the network infrastructure, troubleshot and resolved bandwidth problems using WhatsUp Gold (IPSwitch Network Management System).
  • Manage and monitor network IPX, SPX, RIP, and SAP traffic utilizing Novell Network Management Tools.
  • Network Management Evaluated and implemented network changes to support the growth and stability of the VOIP network.
  • Maintained network management systems to identify fault detection, issue correlation, and performance metrics.
  • Trained on, installed and used IBM Tivoli network management software.
  • Reproduced and resolved escalated Network Management System customer trouble calls on the Sun Sparc Solaris 2.5.1 and 2.6 platforms.

Show More

39. ACL

low Demand
Here's how ACL is used in Network Support Engineer jobs:
  • Provided applications support, troubleshooting connectivity issues in Oracle, Java, and HTML problems; performed light coding in HTML.
  • Maintain technical documentation, Drawings, Cisco ACL's and Port security features.
  • Worked as an Oracle DBA for 1 year at Oil India Limited.
  • Configured ACL to allow/deny various server access for inside/outside users & vendors.
  • Support and troubleshoot Pinnacle ACD software (Automatic Call Distributor).
  • Manage Integrity database connected to production ACL and firewalls.
  • Designed and implemented security policies using ACL, firewall.
  • Designed and implemented VLAN's, access lists (ACL).
  • Configured and maintained Cisco switching and routing products, DOD TACLane encryption devices for battlefield simulation exercises.
  • Configured, applied, verified and troubleshoot ACLs in network environment.
  • Utilized several Oracle based applications to create & manage client cases
  • Modified ACLs to allow inbound and outbound services.
  • Work in oracle virtual box, VMware software.
  • Configured PPP, HDLC, Frame Relay, ACLs etc.
  • Supported sites on issues regarding cryptographic equipments (KIV-7, KG-84, KG-175 TacLanes, etc) and message handling systems.
  • Worked on the conversion of the HP Openview Informix database to Oracle 8i database.
  • Configured VLANs, ACLs and troubleshoot IP addressing issues.

Show More

40. Snmp

low Demand
Here's how Snmp is used in Network Support Engineer jobs:
  • Enabled SNMP traps for our Cacti Monitoring tool to monitor traffic and check the regular health of Servers and Network Devices.
  • Installed and configured McAfee anti-virus software, service packs, security patches, SNMP, and software applications.
  • Use MRTG and SNMP tools to troubleshoot packet loss and utilization issues on peering and core links.
  • Configured terminal server ports for Telnet listener ports, SLIP ports, and SNMP ports.
  • Conducted intensive testing on network through in-band and out-of-band SNMP.
  • Implemented SNMP on network devices for network management.
  • Understand and use application protocols such as HTTP, SMTP, DNS, FTP and SNMP.
  • Installed Network monitoring agents and setup SNMP traps on HPUX servers, AIX4.32 servers, Windows2000 servers and Solaris servers.
  • Installed & configured Cisco PIX 506 to provide security to the network Involved in SNMP Network management.
  • Performed scheduled Virus checks and updates on all servers and desktops Involved in SNMP Network management.
  • implemented SNMP on devices to allow network management Implementation of HSRP, DHCP, DNS, FTP, TFTP.

Show More

41. Hardware Issues

low Demand
Here's how Hardware Issues is used in Network Support Engineer jobs:
  • Respond to help desks requests to assist PC users with network passwords and PC performance and hardware issues.
  • Led the troubleshooting of Cisco hardware issues, such as handsets and switches within the relevant service-level agreement (SLA).
  • Resolved router and hardware issues and escalated, as necessary.
  • Provide technical support to corporate end users and customers regarding workstation, server, network, and hardware issues.
  • Worked on a variety of software and hardware issues, including all the Microsoft Windows Platforms.
  • Performed R&D testing with complex software and hardware issues of 3rd party vendor solutions.

Show More

42. Linux

low Demand
Here's how Linux is used in Network Support Engineer jobs:
  • Unified Communications Manager Linux based and VxWorks operating systems.
  • Support 24x7 Computer Operations - Windows/Linux Systems Administration.
  • Configured various services, devices as well as applications of Linux/Windows servers and worked with application team to customize the environment.
  • Utilized and managed Windows 2003 server, Windows 7, XP, Red Hat Linux to support various servers and programs.
  • Key Contributions: - Directed the implementation and performance tuning of Windows and Linux Server environment for client's global operations.
  • Provide technical phone support to NetExplorer family of Deep Packet Inspection bandwidth management devices running on Linux OS.
  • Created Perl Scripts to allow better administration of Linux and Windows servers in a single sign-on environment.
  • Modified WDS Windows 2008R2 server to allow deployment of Linux and Windows images using SYSLINUX.
  • Support Windows Media Server, Flash Media Server on windows 2008 and Linux server environment.
  • Implement server builds on Windows and Linux platform for Chase merchants and departments as assigned.
  • Managed secure information on Red Hat Linux 9.0 and Windows Server 2003 servers.
  • Troubleshooted hardware and software issues in Windows, Linux and MAC environments.
  • Install, Configure & Upgrade of Linux and windows operating systems.
  • Used Command-Line Interface for telnet/SSH sessions (Linux based).
  • Designed, Installed and Maintained servers and workstations including Windows NT4 Server, 2000 Server, 2003, Novell and Linux.
  • Position involves monitoring and troubleshoots live and on demand streaming content on the Internap CDN servers include Windows 2008 and Linux.
  • Manage servers operation and maintenance, using different Operational Systems such as Linux, Solaris, and Windows.
  • Perform a check before releasing a Linux server Establish and change a swap space under Red Hat Linux.
  • Change a mount point under Red Hat Linux Create NFS file systems under Red Hat Linux.
  • Deploy and maintain Central Antivirus server, Domain controller, and Linux and windows servers.

Show More

43. Visio

low Demand
Here's how Visio is used in Network Support Engineer jobs:
  • Provide support to account teams to facilitate end-user training and to provision end -user training procedures and application developments.
  • Reviewed, analyzed, and maintained an organization's voice communications system under minimum supervision.
  • Involved in provisioning customer provided equipment by remote logging and provisioning managed routers.
  • Performed problem resolution using patches and code revisions developed by Engineering.
  • Organized and participated in special projects working under minimal supervision.
  • Worked successfully with no supervision.
  • Cross communication with multiple groups within our division including SWE, PQA, FAE's, Marketing and Sales.
  • Tested, bugged, and reported errors and functionality of new software revisions prior to public release.
  • Worked directly with Dell computers networking division on beta projects to bring new server platforms to market.
  • Service Desk Analyst - Provide first level technical support over 15 divisions and nine remote offices worldwide.
  • Utilized training in (SOTS) to assist with provisioning of fiber ordering and overlay process.
  • Performed functions related to base station provisioning, upgrades, integration, RF performance and troubleshooting.
  • Created synergy and collaboration across provisioning and scheduling teams with the implementation of a team concept.
  • Job Responsibilities were Managing and supervision of Lab and their employees, Supervisor of training.
  • Worked with provisioning team regarding installation, test and turn up of customer services.
  • Review circuit design of leased lines and correct provisioning of T1s and DS3 lines.
  • Assisted in circuit turn-ups and provisioning for new members coming onto the ISP.
  • Provision new users, network devices and servers on a daily basis.
  • Monitored & analyzed network usage, links and provisioned bandwidths for clients.
  • Produced equipment interface, IP address usage, and customer provisioning records.

Show More

44. QOS

low Demand
Here's how QOS is used in Network Support Engineer jobs:
  • Advised customers on best practices for switch setup, including VLANS, QoS for Voice VLAN Support, and physical redundancy.
  • Performed customer ordered changes to configurations, in regard to connectivity, QoS, and bandwidth.
  • Involved with a Team to configure voice VLAN'S and implemented QoS for VOIP.
  • Configured QOS to ensure high availability of voice and other network traffic flows.
  • Tested QOS policies using CBWFQ for VOIP over MPLS implementations.
  • Configured QoS with priority and bandwidth for VoIP traffic.
  • Apply policies, QOS and Security on ports.
  • Configured and tested various QOS techniques.
  • Set up and tested L2 switches 802.1q, 802.1ad, VLAN, QoS, ACL, Video, Voice.
  • Prepared configurations included: WAN/LAN IP addressing, routing protocols, IPsec, AAA authentication, QOS, and other IOS features
  • Have good theoretical knowledge on QOS with queuing like WFQ, WRR and DWRP and Multicasting.
  • Monitor network and servers using tools such as HP Openview, HomeBase, Cacti and NetQOS.
  • Configure VLANs and QOS, Assist with setting up Voice VLAN QOS and Inter-VLAN routing.

Show More

45. F5

low Demand
Here's how F5 is used in Network Support Engineer jobs:
  • Take proactive and reactive steps to mitigate Layer 4-7 security attacks or threats against F5 clients.
  • Experience with using LTM F5 component to provide 24*7 access to applications.
  • Researched and resolved customer issues involving all F5 products, post-installation.
  • Installed F5 products into customers' networks.
  • Support F5 customers using telephone and E-mail.
  • Work with F5 LTM 8950, 6900, VIPRION 2400 hardware models.
  • Managed the F5 Big-IP GTM/LTM appliances to include writing iRules, SSL offload and everyday task of creating WIP and VIPs.
  • Worked with Blue coat and handled the Trouble Tickets on F5 Load Balancers.
  • Worked on F5 load balancers.
  • Assisted in pre-sales for potential F5 customers as a technical advisor.
  • Experience with F5 load balancers and Cisco load balancers.

Show More

46. Access Control

low Demand
Here's how Access Control is used in Network Support Engineer jobs:
  • Participated in maintenance and troubleshooting of various servers with current stable firmware, IOS image and Access control list.
  • Performed the tasks of developing and maintaining procedures for backup and recovery, virus scanning and access control.
  • Configured Access Control Lists to allow only authorized users to access certain applications and block others.
  • Verified access control lists on Cisco routers and switches.
  • Access Control Server, VLAN, Trunk Protocols, CISCO ASA, DHCP, DNS, Spanning tree.
  • Worked on Access Control List (ACL), NAT/PAT rules.
  • Audit user accounts and access rights, configure and edit firewall Access Control Lists on Palo Alto and ASA firewalls.
  • Managed access control lists, user accounts, offsite data archival and smart device implementation.
  • Implemented VLANs and Access Control lists (ACL) and troubleshooted IP addressing issues.
  • Implemented VLANs and Access Control lists (ACL) and troubleshooted IP addressing issues Updated IOS images and other hardware installations.
  • Designed, installed, configured, and maintained Isonas access control system for multi-tenant complex.

Show More

47. Unix

low Demand
Here's how Unix is used in Network Support Engineer jobs:
  • Identified and implemented vulnerability counter-measures to lock-down Windows 2000 and UNIX system.
  • Automated Cisco and Unix daily monitoring routines and weekend installations.
  • Support Windows and UNIX products systems/applications on networking technologies.
  • Provided low-level metric reports to the Network engineers, Unix Support Administrators, NT team and the OMC technical support.
  • Provided 24 Hour emergency Network Tools support for the Network engineers and OMC team and the Unix Support Administrators.
  • Prepare training guidelines and implement training for new and junior technicians to perform efficiently on the Unix System.
  • Restarted processes, repaired file permissions, and resolved disk utilization issues on Sun UNIX servers.
  • Created, Deleted and maintained user's account on Windows and UNIX system as needed.
  • Tested, built approximately twenty HP-UX 11.11 Unix servers, created and maintained NIS/NFS domain.
  • Used various tools from Windows to Unix to Networking tools to resolve various issues.
  • Worked on necessary tools majorly on Linux/Unix System, and Microsoft Power shell.
  • Managed UNIX's projects to meet projected dateline while solving daily network crisis.
  • Performed analysis of access and security issues for Win2K and UNIX environments.
  • Schedule and perform system maintenance on various UNIX platforms and servers.
  • Created UNIX scripts to assist in troubleshooting problems in the network.
  • Installed, configured, and troubleshot Unix and Windows OS.
  • Supported 250 users in a Multi-Domain NT 4.0/Macintosh/Unix environment.
  • Maintain UNIX server for the billing department.
  • Provided technical support to all UNIX-based clients.
  • Tested, built approximately 10 HP-UX 11.0 and 11.11 Unix servers, created and maintained SSI in central offices for Telecom.

Show More

48. Checkpoint

low Demand
Here's how Checkpoint is used in Network Support Engineer jobs:
  • Implemented identity awareness using checkpoint software blade to track user activity as company policy demands.
  • Migrated Checkpoint R65 to R75 and Installed Smart-Reporter which allows us to run reports on Security rules usage.
  • Integrated user authentication to Active Directory for LAN/Aruba-Wireless/Juniper-SSL-VPN/CheckPoint-SecureRemote.
  • Worked extensively on Checkpoint firewalls for analyzing firewall change requests and implementing changes into existing firewall policies, maintaining security standards.
  • Managed internet connection circuits, Checkpoint Firewall, telecommuter connectivity issues, and Network Operations Center's environmental control systems.
  • Lead numerous discussions with Checkpoint development team until feature was delivered, tested and successfully implemented into production.

Show More

49. ISL

low Demand
Here's how ISL is used in Network Support Engineer jobs:
  • Implemented VTP, trunking protocols (802.1q and ISL) on cat 3560, 3750 and 4500 switches.
  • Implemented VTP trunking protocols (802.1q and ISL).
  • Configured VLANs, VTP and trunking on switches using ISL.
  • Mapped server room, all devices (Visio) and analyzed ISLD HQ cable plant and heterogenous layer 2/3 packet-forwarding architecture.
  • Resolved network problems and maintained network integrity for all Long Island sites, supporting several thousand clients.
  • Implemented ISL and 802.1Q for communicating through VTP.

Show More

50. Isdn

low Demand
Here's how Isdn is used in Network Support Engineer jobs:
  • Recommended analog modems and ISDN terminal adapters for authorized users.
  • Programmed ISDN trunking within PBX in support of STU and STE secure capable telephone equipment.
  • Involved in the installation and troubleshooting of point-to-point ISDN links and Frame-relay network.
  • Configure and perform troubleshooting of SIP trunks, PRI-ISDN, and PBX connections.
  • Ensured network redundancy operation via ISDN BRI/PRI dial-on-demand.
  • Lead implementation engineer on a 234 site wireless backup solution to replace ISDN.

Show More

20 Most Common Skill for a Network Support Engineer

LAN11.1%
Routers9.5%
Windows XP8.9%
Network Printers8.1%
Firewall6.7%
Trouble Tickets5.9%
Tcp/Ip5.4%
VPN4.9%

Typical Skill-Sets Required For A Network Support Engineer

RankSkillPercentage of ResumesPercentage
1
1
LAN
LAN
7.6%
7.6%
2
2
Routers
Routers
6.5%
6.5%
3
3
Windows XP
Windows XP
6.1%
6.1%
4
4
Network Printers
Network Printers
5.5%
5.5%
5
5
Firewall
Firewall
4.6%
4.6%
6
6
Trouble Tickets
Trouble Tickets
4%
4%
7
7
Tcp/Ip
Tcp/Ip
3.7%
3.7%
8
8
VPN
VPN
3.3%
3.3%
9
9
Remote Access
Remote Access
3.3%
3.3%
10
10
Ospf
Ospf
3.2%
3.2%
11
11
Eigrp
Eigrp
2.7%
2.7%
12
12
Technical Support
Technical Support
2.6%
2.6%
13
13
BGP
BGP
2.6%
2.6%
14
14
DNS
DNS
2%
2%
15
15
Inter-Vlan
Inter-Vlan
2%
2%
16
16
IOS
IOS
1.9%
1.9%
17
17
Catalyst
Catalyst
1.8%
1.8%
18
18
Frame Relay
Frame Relay
1.8%
1.8%
19
19
Desktop
Desktop
1.7%
1.7%
20
20
Active Directory
Active Directory
1.6%
1.6%
21
21
STP
STP
1.5%
1.5%
22
22
ASA
ASA
1.5%
1.5%
23
23
VTP
VTP
1.5%
1.5%
24
24
Voip
Voip
1.5%
1.5%
25
25
Setup
Setup
1.5%
1.5%
26
26
PCS
PCS
1.4%
1.4%
27
27
Mpls
Mpls
1.4%
1.4%
28
28
NAT
NAT
1.3%
1.3%
29
29
Infrastructure
Infrastructure
1.2%
1.2%
30
30
T1
T1
1.1%
1.1%
31
31
Series Switches
Series Switches
1.1%
1.1%
32
32
Hsrp
Hsrp
1.1%
1.1%
33
33
Network Devices
Network Devices
1%
1%
34
34
Juniper
Juniper
1%
1%
35
35
PIX
PIX
1%
1%
36
36
Ipsec
Ipsec
1%
1%
37
37
ATM
ATM
0.9%
0.9%
38
38
Network Management
Network Management
0.9%
0.9%
39
39
ACL
ACL
0.9%
0.9%
40
40
Snmp
Snmp
0.8%
0.8%
41
41
Hardware Issues
Hardware Issues
0.8%
0.8%
42
42
Linux
Linux
0.8%
0.8%
43
43
Visio
Visio
0.8%
0.8%
44
44
QOS
QOS
0.8%
0.8%
45
45
F5
F5
0.8%
0.8%
46
46
Access Control
Access Control
0.8%
0.8%
47
47
Unix
Unix
0.8%
0.8%
48
48
Checkpoint
Checkpoint
0.8%
0.8%
49
49
ISL
ISL
0.7%
0.7%
50
50
Isdn
Isdn
0.7%
0.7%

28,822 Network Support Engineer Jobs

Where do you want to work?