A network support engineer is an information technology expert who designs and develops computer systems, ensuring efficiency and smooth workflow. Among their responsibilities include performing installations and upgrades, configuring networks, troubleshooting issues, gathering and analyzing data to identify areas needing improvement, and recommending strategies to optimize network operations. They must also provide technical support to staff, address issues and concerns, conduct inspections, and perform repairs. Moreover, a network support engineer must regularly monitor networks while implementing the company's security and safety standards.

Network Support Engineer Responsibilities

Here are examples of responsibilities from real network support engineer resumes representing typical tasks they are likely to perform in their roles.

  • Manage UNIX's projects to meet project dateline while solving daily network crisis.
  • Manage, support, upgrade and administer DNS and DHCP for all devices on the network.
  • Manage a remote VOIP trial which include configuring and supporting customer premise equipment as well as carrier side equipment.
  • Manage staging process for configuration of servers, PC's, routers, switches, POS, package applications and DNS.
  • Involve in provisioning customer provide equipment by remote logging and provisioning manage routers.
  • Manage and administrate security policy and procedures for all VPN network connectivity and accounts.
  • Use various forms of Linux operating systems to create firewalls, webservers, PBX, and VPN.
  • Identify and troubleshoot network equipment failures to include routers, switches, CSU/DSUs, and Linux servers.
  • Redesign of Internet connectivity infrastructure for meeting bandwidth requirements.
  • Establish internet bandwidth for co-locate customers with HSRP from distribution routers.
Network Support Engineer Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Multitasking skills is one's ability to take on several responsibilities at one time.

Network Support Engineer Job Description

Between the years 2018 and 2028, network support engineer jobs are expected to undergo a growth rate described as "as fast as average" at 5%, according to the Bureau of Labor Statistics. So if the thought "should I become a network support engineer?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of network support engineer opportunities that are projected to become available by 2028 is 18,200.

A network support engineer annual salary averages $72,446, which breaks down to $34.83 an hour. However, network support engineers can earn anywhere from upwards of $57,000 to $90,000 a year. This means that the top-earning network support engineers make $33,000 more than the lowest-earning ones.

Once you've become a network support engineer, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a noc technician, network operation technician, support, and systems support.

Network Support Engineer Jobs You Might Like

Network Support Engineer Resume Examples

Network Support Engineer Skills and Personality Traits

We calculated that 11% of Network Support Engineers are proficient in Network Security, Hardware, and Ospf. They’re also known for soft skills such as Analytical skills, Communication skills, and Multitasking skills.

We break down the percentage of Network Support Engineers that have these skills listed on their resume here:

  • Network Security, 11%

    Implemented recommendations regarding network security plans, policies, standards and procedures; increase security awareness among users and management.

  • Hardware, 7%

    Established hardware configuration standards, purchased equipment, upgraded server and desktop equipment, and maintained hardware inventory.

  • Ospf, 4%

    Configured routing protocols: single-area OSPF in branch office network connectivity.

  • BGP, 4%

    Ascertained replicated sessions and live Pi/PDN via BGP routers for Inter Chassis Session Recovery (ISCR).

  • Technical Support, 4%

    Provided technical support on troubleshooting of connectivity issue, installation and configuration of network devices through emails and telephonic sessions.

  • Tcp/Ip, 3%

    Assisted customers with new store installs and troubleshooting the process from circuit issues with carriers to the TCP/IP stack.

"network security," "hardware," and "ospf" aren't the only skills we found network support engineers list on their resumes. In fact, there's a whole list of network support engineer responsibilities that we found, including:

  • Arguably the most important personality trait for a network support engineer to have happens to be analytical skills. An example from a resume said this about the skill, "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Additionally, other resumes have pointed out that network support engineers can use analytical skills to "modified server configuration files in support of level2 data networking; performed active directory user verifications. "
  • While it may not be the most important skill, we found that many network support engineer duties rely on communication skills. This example from a network support engineer explains why: "administrators must describe problems and their solutions to non-it workers." This resume example is just one of many ways network support engineers are able to utilize communication skills: "created and maintained active directory user and computer accounts for moc (ministry of communications) users and networked equipment. "
  • Another skill that is quite popular among network support engineers is multitasking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a network support engineer resume: "administrators may have to work on many problems and tasks at the same time." This example from a resume shows how this skill is used: "exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills"
  • In order for certain network support engineer responsibilities to be completed, the job requires the skill "problem-solving skills." According to a network support engineer resume, "administrators must quickly resolve problems that arise with computer networks." As an example, this snippet was taken directly from a resume about how this skill applies: "resolved escalated client issues supporting almost everything microsoft, from active directory to sharepoint. "
  • See the full list of network support engineer skills.

    Before becoming a network support engineer, 64.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 11.5% network support engineers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most network support engineers have a college degree. But about one out of every eight network support engineers didn't attend college at all.

    Those network support engineers who do attend college, typically earn either electrical engineering degrees or computer science degrees. Less commonly earned degrees for network support engineers include information technology degrees or business degrees.

    Once you're ready to become a network support engineer, you should explore the companies that typically hire network support engineers. According to network support engineer resumes that we searched through, network support engineers are hired the most by Facebook, F5 Networks, and Kforce. Currently, Facebook has 5 network support engineer job openings, while there are 3 at F5 Networks and 3 at Kforce.

    If you're interested in companies where network support engineers make the most money, you'll want to apply for positions at Dell, Apple, and Cisco Systems. We found that at Dell, the average network support engineer salary is $110,604. Whereas at Apple, network support engineers earn roughly $100,752. And at Cisco Systems, they make an average salary of $94,214.

    View more details on network support engineer salaries across the United States.

    We also looked into companies who hire network support engineers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Verizon Communications, Cisco Systems, and AT&T.;

    The industries that network support engineers fulfill the most roles in are the technology and telecommunication industries. But the highest network support engineer annual salary is in the telecommunication industry, averaging $75,478. In the technology industry they make $72,411 and average about $60,185 in the hospitality industry. In conclusion, network support engineers who work in the telecommunication industry earn a 34.8% higher salary than network support engineers in the media industry.

    The three companies that hire the most prestigious network support engineers are:

      What NOC Technicians Do

      A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.

      We looked at the average network support engineer annual salary and compared it with the average of a noc technician. Generally speaking, noc technicians receive $38,673 lower pay than network support engineers per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both network support engineers and noc technicians positions are skilled in network security, hardware, and ospf.

      As far as similarities go, this is where it ends because a network support engineer responsibility requires skills such as "firewalls," "ios," "wireshark," and "access points." Whereas a noc technician is skilled in "troubleshoot," "internet," "rf," and "phone calls." So if you're looking for what truly separates the two careers, you've found it.

      Noc technicians tend to make the most money in the technology industry by averaging a salary of $39,060. In contrast, network support engineers make the biggest average salary of $75,478 in the telecommunication industry.

      Noc technicians tend to reach lower levels of education than network support engineers. In fact, noc technicians are 19.5% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.

      What Are The Duties Of a Network Operation Technician?

      A network operation technician is responsible for providing technical assistance with computer network issues. Network operation technicians repair and troubleshoot networks and routers, identifying the source of defects by listening to the customers and determining step-by-step guidelines for resolution. They also configure servers to optimize the network's performance and recommend strategies to improve the system's infrastructure. A network operation technician must have excellent organizational and technical skills, especially in explaining the network problems to the customers and addressing preventive maintenance.

      The next role we're going to look at is the network operation technician profession. Typically, this position earns a lower pay. In fact, they earn a $16,760 lower salary than network support engineers per year.

      Not everything about these jobs is different. Take their skills, for example. Network support engineers and network operation technicians both include similar skills like "network security," "hardware," and "ospf" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that network support engineer responsibilities requires skills like "firewalls," "eigrp," "ios," and "wireshark." But a network operation technician might use skills, such as, "troubleshoot," "internet," "rf," and "solarwinds."

      On average, network operation technicians earn a lower salary than network support engineers. There are industries that support higher salaries in each profession respectively. Interestingly enough, network operation technicians earn the most pay in the finance industry with an average salary of $81,464. Whereas, network support engineers have higher paychecks in the telecommunication industry where they earn an average of $75,478.

      When it comes to the differences in education between the two professions, network operation technicians tend to reach lower levels of education than network support engineers. In fact, they're 17.3% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

      How a Support Compares

      A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.

      The support profession generally makes a lower amount of money when compared to the average salary of network support engineers. The difference in salaries is supports making $48,644 lower than network support engineers.

      By looking over several network support engineers and supports resumes, we found that both roles utilize similar skills, such as "hardware," "technical support," and "lan." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from network support engineers resumes, they are more likely to have skills like "network security," "ospf," "bgp," and "tcp/ip." But a support might have skills like "hr," "communication," "inventory control," and "sales floor."

      Additionally, supports earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $57,385. Additionally, network support engineers earn an average salary of $75,478 in the telecommunication industry.

      Supports typically study at lower levels compared with network support engineers. For example, they're 16.6% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.

      Description Of a Systems Support

      A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

      Now, we'll look at systems supports, who generally average a lower pay when compared to network support engineers annual salary. In fact, the difference is about $26,667 per year.

      According to resumes from both network support engineers and systems supports, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "network security," "hardware," and "technical support. "

      Each job requires different skills like "ospf," "bgp," "infrastructure," and "firewalls," which might show up on a network support engineer resume. Whereas systems support might include skills like "troubleshoot," "email," "laptops," and "system support."

      In general, systems supports make a higher salary in the professional industry with an average of $73,769. The highest network support engineer annual salary stems from the telecommunication industry.

      In general, systems supports reach lower levels of education when compared to network support engineers resumes. Systems supports are 13.9% less likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.