Network support manager job description

P3S Corporation, a leader in the Government Services industry, is looking for an experienced

Network Support Engineer to join our growing team. We are a group of fast-paced, client focused people building a culture of excellence that fosters long-term growth for our employees.

P3S Corporation is an organization built upon the mission of changing the world and saving lives

and this role is critical in helping us meet that mission. P3S Corporation is award-winning

consulting firm providing services to the Federal Government in the healthcare, finance, and IT

sectors. We have been recognized as #1 small business in Texas by the U.S. Small Business

Administration and ranked by Inc 500 as a top Woman-Run Company and a Top 10 Company in

Government Services in the nation.

Special Requirements:

• SECRET CLEARANCE REQUIRED
• Ability to pass any background, drug, and security checks as required by the Company

and / or Government.

• Driver’s licenses and have on file proof of insurance.
• influenza immunization

Who We Need:

We are looking for an experienced, Network Support to:

• Install audio/visual (TV, IPTV, Display Boards, projectors, NetBots) cabling and termination.
• Perform routine installation of terminal servers, bridges, modems, wireless devices, routers, data switches.
• Perform troubleshooting and/or resolution of noncritical system failures/bottlenecks.
• Remove and replace non-critical defective applications and equipment.
• Perform routine designing, installing, running, termination and testing of infrastructure cabling (copper and fiber).
• Document assigned network trouble issues and changes.
• Inspect data, voice, and audio/visual infrastructure and fix minor or non-critical problems/bugs.
• Enter and update assigned trouble calls into the MHSSHD for workload tracking.
• Assist with management/deployment of IP telephony hard and soft clients.
• Run MDF/IDF jumpers and/or patch cables.
• Perform MDF/IDF closet clean up and maintenance.
• Run lines and replace cords to phones as needed and re-terminate RJ-11/RJ45 and inspect and replace modular phone jacks.
• Track and organize tools, test equipment, and bench stock materials. Contractor shall report inventories/status to 59 MDW primary or alternate Telephone Control Officer.
• Perform routine battery back-up (uninterrupted power supply) maintenance and/or replacement.
• Provide a status report to section Chief.
• Work with BMETS personnel if assigned troubles ticket requires.
• Maintain the Main Distribution Frame and Intermediate Distribution Frame.
• Provide inter-agency coordination and assistance to afford a smooth transition for routing circuits, diagnostic assistance, and interconnects for circuits.

Additional Service Workload Estimate information – Approximately

• 8K unique devices currently on the network

Service Employees Qualifications

Who you are:

• Must be a US Citizen

Benefits & other offers:

• Company Social Outings
• Unique Office Space
• Dental Insurance
• Vision Insurance
• Health Insurance
• Life Insurance
• Gym Membership Discounts
• Paid Time Off
• Paid Holidays
• 401K / Retirement Plan

Physical Requirements/Environmental Demands:

• Contractor shall be capable of lifting 40lbs in performance of duties.
• Constant use of sight abilities while reviewing documents.
• Constant use of speech/hearing abilities for communication.
• Attention to detail and thoroughness

P³S Corporation does not discriminate based on race, sex, color, religion, national origin, age, disability, or veteran status in the provision of services or employment opportunities and benefits.

**Overview**

SOS International LLC (SOSi) is seeking a **DoDIN Operations Network Support Branch Manager** at **Fort Huachuca, AZ** in support of a large, mission-critical IT services and support program with continuous (24x7) operations. The DoDIN Operations Network Support Branch Manager reports to the DoDIN Operations Division Manager and is responsible for all DNS, Proxy, LAN, Network Tools, SMT, and Infrastructure, technical requirements and SLAs associated with the US Army Regional Cyber Center - CONUS (USARCCC) mission.

**Responsibilities**

+ Develops client/server system strategy and the design infrastructure necessary to support that strategy.

+ Advises of feasibility of potential future projects to management.

+ Assists the DoDIN OPS Division mission to ensure performance and compliance with the Performance Work Statement (PWS).

+ Contributes to the service, performance, and security posture of all devices managed by RCC-CONUS assuring they are fully mission capable by integrating with monitoring capabilities, through contractor developed processes and/or manual procedures.

+ Contributes to the development, documentation, and sustainment management methods for device maintenance to sustain mission.

+ Assesses new services, technologies, software tools, and network devices that may improve RCC-C abilities to proactively monitor performance, remediate concerns, and offer recommendations for improvement.

+ Maintains Continual Process Improvement (CPI) / Continual Service Improvement (CSI) to improve the overall quality of services delivered.

+ Supports DCO requirements by providing support services for the protection, monitoring, analysis, detection, and response to unauthorized activity within the DoD Information Systems and Networks.

+ Follows ITIL best practices to manage tickets and processes. Develops and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.

+ Participates in special projects as required.

+ Collaborates with Government Technical Managers, fellow Branch Chiefs, Division Chiefs and RCC-C Leadership.

**Qualifications**

+ Active in scope Top Secret/SCI clearance

+ Bachelor's degree in Information Technology, computer science, or relevant discipline AND eight (8) years' experience (Master's Degree preferred)

+ Experience substitution in lieu of education: Associate degree + 10 years' experience OR High School Diploma + 12 years' experience.

+ IAT-II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) or higher is required

+ CSSP-IS Certification

+ ITIL foundation certification

+ Knowledgeable in the mission and operational requirements of the U.S. Army

+ Demonstrated understanding of U.S. Army IT operational and technical requirements and Risk Management Framework (RMF)

+ Must be willing to work overtime, after hours, holidays, and weekends, as necessary

**Preferred Qualifications**

+ Master's degree in Organizational Management, Telecommunications, Cybersecurity, National Security Strategy, Information Technology, Computer Science, or a related field

+ IAM Level II Certification (CAP, CASP+ CE, CCISO, CISM, CISSP (or Associate), or GSLC) preferred

+ ITIL v4 certification

+ PMP Certification

+ 3-5 years or more of supervisory experience

+ Fluency in a foreign language is desirable, but not required

**Working Conditions**

+ Working conditions are normal for an office environment.

+ Fast paced, deadline-oriented environment.

+ May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

**Job Locations** _US-AZ-Fort Huachuca_

**Job Post Information* : Posted Date** _7 months ago_ _(3/10/2022 10:08 AM)_

**_ID_** _2022-5647_

**_Location : Location_** _US-AZ-Fort Huachuca_

**_Potential for Remote_** _No_

**_Clearance Requirement_** _Top Secret/SCI_

**_Job Requires Relocation_** _Yes_

**_Job Requires Relocation_** _Yes_