Network support senior analyst jobs near me

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We're looking for an experienced data analyst to deepen understanding around the economic impact Stripe is having globally. You will be part of a community of analysts and data scientists on the Go-to-Market Analytics team, and you will partner with Stripe's Communications and Policy teams to build and protect Stripe's brand and influence across the world. What you'll do Stripe has a unique view of the world, with real-time insight into changing trends, industries, and cross-border commerce. The Data Analyst, Communications & Policy role will focus on constructing and analyzing data, built upon robust data pipelines and a strong data architecture, to demonstrate how Stripe enables broad and often surprising economic growth. This role will help tease out novel economic insights from Stripe data to tell stories about how pockets of the economy are evolving, and how Stripe is advancing economic opportunity and increasing the GDP of the internet. Responsibilities Partner with the Communications and Policy teams to imagine, scope, and lead research projects that bring to life different facets of Stripe's economic impact Generate hypotheses, rapidly test them against Stripe data, and proactively share the most interesting nuggets Design, implement and maintain data pipelines and dashboards to generate insights from Stripe internal and external public data sources Define and monitor key economic impact metrics Go deep on understanding business drivers, user segments, cohorts and macroeconomic trends Prepare presentations, analyses and visualizations for internal and external executive audiences Partner closely with Communications and Policy teams to identify and analyze key trends and produce social posts, blogs, reports, briefings and campaign content leveraging Stripe data Collaborate with external vendors, academics, and think tanks to advance Stripe's research agenda and advocacy positions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in analytical roles working with large datasets Bachelor's degree in Statistics, Economics, Mathematics, Engineering, Sciences or a related quantitative field Proficiency in SQL and Python Experience building and maintaining data pipelines using a distributed data framework (e.g. Hadoop, Spark) Experience building self-serve dashboards or other scalable analytical tools for partner teams Strong knowledge of statistics Experience developing data-informed narratives and visualizations for external publication Demonstrated experience of and interest in the public discussion of economic trends (whether as a data scientist, writer, researcher, or in another capacity) Demonstrated ability to lead and deliver on multiple projects with a high attention to detail Demonstrated experience working with partners to prioritize work, set expectations, and execute according to ambitious timelines Outstanding written and verbal communication skills Preferred qualifications Master's degree in Statistics, Economics, Mathematics, Engineering, Sciences or a related quantitative field and/or experience in working on data analytics in the tech field Experience working with institutions that are respected by policymakers and the wider public for their economic insight Familiarity with survey design and analysis

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. • Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management • Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement • Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions • Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues • Strong problem-solving skills and attention to detail including multi-tasking • Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. • Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned • Perform other duties as assigned Skills Windows 10, Support, Help desk, Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications Prefer to be local to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible. Training will start on Monday 12/1. • 6 weeks of paid training All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr. • AA or some sort of completed education in Computer Science or related IT field • obtained 2 Certifications in A+, Sec+, Net+ or CCNA *$1.00 differential upon conversion for bilingual agents Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Telecommunications Instructor/Network Field Technician -Charleston, West Virginia Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. V2X Professional Services has a great opportunity for experienced telecom technicians, Fiber Network Field Techs or Premise Technicians to move from the field and share your knowledge with the next generation in the classroom environment. Job Duties: * Plan, prepare and deliver instruction of assigned curriculum using a variety of teaching methods (Virtual, Instructor - Led). * Provide classroom and hands-on lab instruction in Fiber Optic theory, cable preparation, splicing, termination, and testing. * Provide classroom and hands-on lab instruction in Basic Copper theory, cable preparation, splicing, termination, and testing. * Provide classroom and hands-on lab instruction in Pole Climbing and Ladder Safety with a fall-arrest system (example: Cynch-Lok, Buck Squeeze, Super Squeeze). * Ensure safety protocols are followed during all instructional activities * Establish and maintain positive, professional, and collaborative relationships with internal and external partners including co-workers, employers, and professional organizations * Collaborate with program coordinators and advisory committees to align training with workforce needs * Maintain accurate student records, including attendance, assessments, and progress reports * Must know, or when necessary, acquaint themselves with the curriculum, rules, regulations, and standards for the safe operation of specific training topic being delivered * Maintain classroom and training center facilities, equipment and learning materials. * Supports course development by providing subject matter expertise for assigned products Skills: * Experience: Minimum of 5 years of industry experience in fiber optics installation, splicing, and testing. * Proficiency in using fiber optics, basic copper tools and test equipment (e.g., OTDR, Fiber Optic Power Meter, VFL, OLTS, JDSU, VIAVI, Sidekick). * Proficiency in the installation and repair processes for both Fiber Optic and Copper internet subscribers. * Ability to safely Pole Climb up to 18ft * Ability to utilize 24ft - 28ft Extension Ladders * Strong communication, instructional, and organizational skills. * Ability to work with diverse student populations and adapt to various learning styles. * Familiar with common safety and compliance training courses such as personal fall protection, confined spaces, use of sharp tools, hand, and eye safety, etc. * Intermediate computer skills, including the use of the internet, Microsoft Office products and email Essential Functions: * While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects * Ability to lift up to 35 pounds, handle and climb ladders and poles, using a variety of hand/motorized tools * Manual dexterity and coordination are required while working in the shop/lab areas as well as operating equipment such as computer keyboard, monitor, projector, calculator, printer and standard office equipment * Intermediate computer skills, including the use of the internet, Microsoft Office products and email * Proven ability to learn quickly and work independently * Must be available to work extra hours as needed * Must be able to travel and deliver training at satellite locations as needed - Approximately 40-50% Desired Skills * Ability to safely Pole Climb up to 18ft using gaffs. * Ability to utilize 24ft - 28ft Extension Ladders * Experience working within a team environment on multiple projects * Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to deliver clear and effective instructional content Required Education: * Associates degree in a technical field or related degree or five years relevant work experience in the field as a technician may be considered in lieu of degree This position requires a U.S. Person who is eligible to obtain any required Export Authorization. V2X is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.

**Telecommunications Instructor/Network Field Technician -Charleston, West Virginia** Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. V2X Professional Services has a great opportunity for experienced telecom technicians, Fiber Network Field Techs or Premise Technicians to move from the field and share your knowledge with the next generation in the classroom environment. **Job Duties:** + Plan, prepare and deliver instruction of assigned curriculum using a variety of teaching methods (Virtual, Instructor - Led). + Provide classroom and hands-on lab instruction in Fiber Optic theory, cable preparation, splicing, termination, and testing. + Provide classroom and hands-on lab instruction in Basic Copper theory, cable preparation, splicing, termination, and testing. + Provide classroom and hands-on lab instruction in Pole Climbing and Ladder Safety with a fall-arrest system (example: Cynch-Lok, Buck Squeeze, Super Squeeze). + Ensure safety protocols are followed during all instructional activities + Establish and maintain positive, professional, and collaborative relationships with internal and external partners including co-workers, employers, and professional organizations + Collaborate with program coordinators and advisory committees to align training with workforce needs + Maintain accurate student records, including attendance, assessments, and progress reports + Must know, or when necessary, acquaint themselves with the curriculum, rules, regulations, and standards for the safe operation of specific training topic being delivered + Maintain classroom and training center facilities, equipment and learning materials. + Supports course development by providing subject matter expertise for assigned products **Skills:** + **Experience:** Minimum of 5 years of industry experience in fiber optics installation, splicing, and testing. + Proficiency in using fiber optics, basic copper tools and test equipment (e.g., OTDR, Fiber Optic Power Meter, VFL, OLTS, JDSU, VIAVI, Sidekick). + Proficiency in the installation and repair processes for both Fiber Optic and Copper internet subscribers. + Ability to safely Pole Climb up to 18ft + Ability to utilize 24ft - 28ft Extension Ladders + Strong communication, instructional, and organizational skills. + Ability to work with diverse student populations and adapt to various learning styles. + Familiar with common safety and compliance training courses such as personal fall protection, confined spaces, use of sharp tools, hand, and eye safety, etc. + Intermediate computer skills, including the use of the internet, Microsoft Office products and email **Essential Functions:** + While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects + Ability to lift up to 35 pounds, handle and climb ladders and poles, using a variety of hand/motorized tools + Manual dexterity and coordination are required while working in the shop/lab areas as well as operating equipment such as computer keyboard, monitor, projector, calculator, printer and standard office equipment + Intermediate computer skills, including the use of the internet, Microsoft Office products and email + Proven ability to learn quickly and work independently + Must be available to work extra hours as needed + **Must be able to travel and deliver training at satellite locations as needed - Approximately 40-50%** **Desired Skills** + Ability to safely Pole Climb up to 18ft using gaffs. + Ability to utilize 24ft - 28ft Extension Ladders + Experience working within a team environment on multiple projects + Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to deliver clear and effective instructional content **Required Education:** + Associates degree in a technical field or related degree or five years relevant work experience in the field as a technician may be considered in lieu of degree **This position requires a U.S. Person who is eligible to obtain any required Export Authorization.** V2X is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

About the role: As a Skydio products ambassador, you will work in a small team of high-performing subject matter experts who provide UAS system and Cloud operational best practices and deep feature diagnostics to Skydio commercial, state & local government and educational customers. You'll combine your relevant enterprise application integration and network operations experience with hands-on Skydio product knowledge to provide best-in-class wireless communications and cross-Cloud data pipeline support, advise customers on operational best practices, and keep Skydio engineering and marketing teams plugged into the customer experience. We are seeking candidates with the technical capability to support complex hardware, network installations & software integrations. A successful candidate will have deep knowledge in WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and experience troubleshooting complex IoT and Cloud-Cloud connectivity issues. You'll work both remotely and occasionally at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or network issue diagnostics. Location: Remote Base, Eastern or Central Timezone. Travel: Be able to travel regionally up to 20% of the time or as needed How you'll make an impact: Act as the product specialist liaison between Skydio and our customers by providing expert terrestrial IoT communications troubleshooting and performance optimization assistance.. Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio's cloud connected products, processes, 3rd party integrations, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements.. Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques. Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet. Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations. What makes you a good fit: 3+ years experience supporting and troubleshooting network and Cloud REST integration / connectivity issues. Civilian or military UAS operations and flight experience is a plus. Experience in public safety information systems used in the Police and Fire dispatch centers, including software and hardware equipment and various mission critical interfaces and applications used by Police personnel is a Plus Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. Assertive self-starter with great interpersonal and written communication skills. Proficient in network and technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network. Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman. Hands-on experience with a variety of Network diagnostic tools. Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. Be able to travel regionally up to 20% of the time or as needed Familiarity with Linux OS Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $82,000 - $147,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location. #LI-WM1

About PUNCH: We're problem solvers first & foremost. PUNCH's origin story involves frustration with available INFOSEC tools and techniques - we came up thru the industry using these inefficient tools and techniques and decided there had to be a better way. We bring this laser focus on efficiency to every customer engagement. We have trust as a hallmark in everything we do. PUNCH provides its team members with the maximum amount of ownership over their careers, the direction of the company, and the flexibility & freedom to accomplish their job without interference. Trust requires accountability; we live that, company-wide. We back each other up. PUNCH is a supportive place to work. We've worked hard to create an environment that makes people better, encourages team work, and rewards a “pitch in” mentality. We give back. To those in need. To the community. To the industry. Does this sound like you? In this Role You Will: Support a DARPA initiative by deploying and managing DCO capabilities in tactical, austere environments. Must be a US citizen and possess a US passport Key tasks include: - Design, configure, and troubleshoot LAN/WAN topologies in field and lab environments - Deploy and tune DCO sensor platforms (e.g., Zeek, SecurityOnion) - Implement and validate SPAN/mirror ports and inline network taps - Conduct packet capture analysis and support anomaly detection tuning - Collaborate with host entity personnel for network access and integration Key Requirements: -10+ years network engineering experience in production or field conditions -Strong knowledge of TCP/IP, routing, switching, VLANs, MTU, and SFP modules - Hands-on experience with Wireshark, tcpdump, and other capture tools - Familiarity with Linux networking, security architecture, and containers - Experience supporting DoD/tactical networks preferred - Strong troubleshooting skills under pressure in unfamiliar environments Must Haves: Demonstrated proficiency in tactical or mission-critical network deployments/setups. Security Clearance: TS with SCI eligibility required. Travel Requirements: 8-12 weeks annually, CONUS and OCONUS, sometimes on short notice. Remote work flexibility available outside of mission support windows.

The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates) a network of 2B+ active users of Facebook platform, 1B+ active users from Messenger, 1B+ users from Instagram and 1B+ users from Whatsapp. The ENS organization is organized into three global groups: "ENS Global Edge & Backbone Deploy," "ENS Foundation," and "ENS Global Operations." Each group has global scope across the lifecycle of support.The ENS Operations Team exists "to operate the world's most available, efficient, and useful network." Whether it's our day to day management of hundreds of technicians working to repair and maintain Facebook's global infrastructure, targeted reliability initiatives, or evolving our digital systems to improve efficiency and manage business risk, our team is accountable. We provide the services to manage network operations across data center, backbone, subsea, and edge locations; and on-network and off-network CDN infrastructure.This role will be part of a team of operations engineers that automate what makes sense to approach "Zero Touch Operations" and enable improved efficiency and productivity of our team members and vendor field workforces. **Required Skills:** Network Engineer, Operations and Support Responsibilities: 1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 3. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies 4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers 5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems 6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code 7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8. Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites 9. Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes 10. Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base 11. Business Ownership: Represent the organization and manage interaction with third parties such as hardware, colocation, telecom carrier, and managed service partners 12. Project Leadership: Lead highly cross-functional infrastructure projects and programs in a matrix organization covering a range of areas (data center, production network, infrastructure, logistics, supply chain, compliance, legal, and software system engineering) 13. Communication: Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management 14. Travel: International and Domestic travel may be required up to 15 percent **Minimum Qualifications:** Minimum Qualifications: 15. Operations Center Experience: Minimum of 7 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale 16. Network Protocol: Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience 17. CDN and Edge: Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios 18. Repair Function: Minimum of 7 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure 19. Automation: Basic knowledge coding and automating in higher-level languages such as Python, Go, or JavaScript 20. Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers 21. Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results 22. Network and Infrastructure Design: Minimum of 5 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements 23. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience **Preferred Qualifications:** Preferred Qualifications: 24. Facility Experience: Working within varied infrastructure environments, such as colocation facilities, cable landing stations, ILAs, owned data centers, or corporate campuses. 25. Software Systems Design: Experience organizing and executing digital transformation initiatives at both the oversight and practitioner levels. 26. Vendor Partner Experience: Partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors. 27. Data Design: Basic knowledge applying data-driven analysis and leveraging technologies like machine learning and predictive modeling algorithms to solve complex business problems. 28. Information Technology Functional Experience: Working within global network or infrastructure operations, deployment, design/engineering and/or support teams. 29. Professional Services: Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations. 30. Risk and Assurance Management: Experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines. 31. Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

GovCIO is seeking a Junior Network Administrator to join our team, supporting a critical program with the U.S. Coast Guard. This position is primarily onsite in the Kearneysville, WV area,with the possibility of occasional remote work based on operational needs and management approval. Responsibilities: The Junior Network Administrator will be an integral member of the Information Technology Operations Center (ITOC), a 24/7 facility dedicated to ensuring seamless operation and robust security of critical IT infrastructure. This role involves assisting with the management, maintenance, and optimization of network systems to support continuous operations and mission-critical activities. Assist in the management and maintenance of network systems within a demanding 24/7 operational environment to ensure high availability and security of critical IT infrastructure. Support the configuration and management of a variety of network devices, including routers and switches. Utilize network monitoring and analysis tools such as Wireshark and SolarWinds to proactively monitor basic performance, identify potential issues, and support rapid resolution efforts. Follow and enforce stringent network security protocols and industry best practices to protect sensitive data and systems. Conduct initial troubleshooting for common network issues related to TCP/IP protocols and VLAN management, escalating complex issues as needed. Collaborate effectively with internal teams and stakeholders to ensure seamless integration of network services and operational efficiency. Be available for shift work as required by the 24/7 operational needs of the ITOC. Qualifications: Bachelor's with 2-5 years (or commensurate experience) Minimum of 2-5 years of experience in network administration or related roles Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, CCNA Security) Basic proficiency in configuring and managing network devices (routers, switches) Foundational knowledge of TCP/IP Protocols, VLAN Management, and basic Routing and Switching concepts Hands-on experience with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds) Strong knowledge of network security protocols and best practices Ability to thrive in a 24/7 operational environment, including availability for shift work A relevant associate's or bachelor's degree in Information Technology, Computer Science, or a related field is preferred; relevant experience may be considered in lieu of a degree. Clearance Required: Ablity to maintain an active Secret clearance Preferred Skills and Experience US Coast Guard experience is highly preferred Relevant networking certifications such as Network+, CCNA, or equivalent Experience working with enterprise networks and datacenter environments Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $61,850.00 - USD $83,000.00 /Yr.

GovCIO is seeking a **Junior Network Administrator** to join our team, supporting a critical program with the U.S. Coast Guard. This position is primarily onsite in the Kearneysville, WV area, with the possibility of occasional remote work based on operational needs and management approval. **Responsibilities** The Junior Network Administrator will be an integral member of the Information Technology Operations Center (ITOC), a 24/7 facility dedicated to ensuring seamless operation and robust security of critical IT infrastructure. This role involves assisting with the management, maintenance, and optimization of network systems to support continuous operations and mission-critical activities. + Assist in the management and maintenance of network systems within a demanding 24/7 operational environment to ensure high availability and security of critical IT infrastructure. + Support the configuration and management of a variety of network devices, including routers and switches. + Utilize network monitoring and analysis tools such as Wireshark and SolarWinds to proactively monitor basic performance, identify potential issues, and support rapid resolution efforts. + Follow and enforce stringent network security protocols and industry best practices to protect sensitive data and systems. + Conduct initial troubleshooting for common network issues related to TCP/IP protocols and VLAN management, escalating complex issues as needed. + Collaborate effectively with internal teams and stakeholders to ensure seamless integration of network services and operational efficiency. + Be available for shift work as required by the 24/7 operational needs of the ITOC. **Qualifications** + Bachelor's with 2-5 years (or commensurate experience) + Minimum of 2-5 years of experience in network administration or related roles + Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, CCNA Security) + Basic proficiency in configuring and managing network devices (routers, switches) + Foundational knowledge of TCP/IP Protocols, VLAN Management, and basic Routing and Switching concepts + Hands-on experience with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds) + Strong knowledge of network security protocols and best practices + Ability to thrive in a 24/7 operational environment, including availability for shift work + A relevant associate's or bachelor's degree in Information Technology, Computer Science, or a related field is preferred; relevant experience may be considered in lieu of a degree. + Clearance Required: Ablity to maintain an active Secret clearance **Preferred Skills and Experience** + US Coast Guard experience is highly preferred + Relevant networking certifications such as Network+, CCNA, or equivalent + Experience working with enterprise networks and datacenter environments **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $61,850.00 - USD $83,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************* **Location** _US-WV-Kearneysville_ **ID** _2025-7073_ **Category** _Information Technology_ **Position Type** _Full-Time_

Enlightened is seeking an experienced Manager, Provider Network & Basic Health Plan Implementation to lead the strategic execution and operational rollout of the Basic Health Plan (BHP) within the provider network. This position ensures seamless provider integration, manages cross-functional coordination, and drives performance outcomes aligned with both regulatory requirements and organizational goals. The Manager may oversee a team of direct reports and will leverage advanced Excel expertise to support data-driven decision-making. Position Responsibilities Implementation Leadership Lead end-to-end implementation of the Basic Health Plan across the provider network. Develop and manage project plans, timelines, and deliverables with internal and external stakeholders. Provider Network Coordination Oversee provider onboarding, contracting, and integration processes specific to the BHP. Serve as the primary liaison between provider organizations and internal departments to ensure alignment and compliance. Performance & Compliance Oversight Monitor provider performance metrics to ensure adherence to health plan standards and regulatory requirements. Collaborate with compliance and quality teams to address performance gaps and implement corrective actions. Process Improvement & Strategy Identify opportunities to streamline workflows and enhance provider engagement. Contribute to strategic planning initiatives for network expansion and program optimization. Stakeholder Engagement Facilitate communication with state agencies, health plan partners, and provider organizations. Prepare reports, presentations, and updates for executive leadership and regulatory bodies. Team Leadership Provide mentorship, performance management, and professional development to direct reports. Foster a collaborative, accountable, and results-driven team culture. Data Analysis & Reporting Use advanced Excel skills to analyze provider data, track implementation progress, and generate actionable insights. Create dashboards, models, and reports to support strategic decisions. Required Qualifications Bachelor's degree in healthcare administration, public health, business, or a related field (Master's preferred). 5+ years of experience in provider network management, health plan operations, or healthcare project implementation. Demonstrated leadership experience with a track record of managing teams and achieving results. Strong knowledge of Medicaid, Basic Health Plans, and provider contracting. Expert-level proficiency in Microsoft Excel (pivot tables, formulas, and data visualization). Excellent communication, negotiation, and stakeholder engagement skills. Preferred Skills Experience working with state health agencies or managed care organizations. Familiarity with value-based care models and provider performance analytics. Proficiency with project management tools and healthcare data systems. Benefits: The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: Medical/Dental/Vision Insurance with Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) 401(k) Retirement Plan Paid Holidays, Vacation, & Sick Leave Professional Training & Development Reimbursement Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine's Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well. Job Overview As a Remote Support Engineer II at Coretelligent, you'll play a key role in ensuring the reliability, security, and performance of our clients' network environments across Fortinet, Cisco, Palo Alto, and Ubiquiti platforms. This role combines advanced troubleshooting, configuration, and optimization with a client-first approach, supporting complex multi-tenant infrastructures in a fast-paced MSP setting. You'll serve as a trusted technical resource for escalations, collaborate with cross-functional teams and vendors, and mentor junior engineers-delivering white-glove support that upholds Coretelligent's standards of excellence and network reliability. Key Responsibilities: Provide advanced remote support for Fortinet, Cisco, Palo Alto, and Ubiquiti as well as other vendors networking environments including configuration, monitoring, and troubleshooting. Manage and maintain firewall policies, VPNs, routing, and switching configurations across client infrastructures. Troubleshoot and resolve network connectivity issues related to LAN/WAN, VLAN segmentation, DHCP/DNS, NAT, QoS, and wireless access points. Analyze traffic flows, system logs, and performance metrics to identify bottlenecks and proactively improve network stability. Collaborate with internal and external stakeholders to coordinate vendor escalations and resolve complex or uncommon incidents. Assist with firmware upgrades, site-to-site VPNs, cloud network integration (Azure/AWS), and remote access solutions. Document network configurations, topologies, and troubleshooting procedures in clear, client-ready format. Provide mentoring and spot training for Engineer I team members on networking fundamentals and best practices. Participate in scheduled maintenance windows or after-hours escalations as required to ensure uptime and service continuity. Maintain departmental SLAs, metrics, and client satisfaction goals while contributing to continuous improvement efforts. Required Skills and Qualifications: 3+ years of experience supporting and troubleshooting Fortinet and Cisco network environments. Hands-on experience with firewall configuration, VPN setup, routing/switching, and wireless networks. Proficient with FortiGate, Cisco ASA/Catalyst/Meraki, and exposure to Palo Alto and Ubiquiti. Strong understanding of TCP/IP, DNS, DHCP, NAT, VLANs, QoS, and IPsec tunnels. Experience using network monitoring and management tools (e.g., LogicMonitor, PRTG, SolarWinds). Excellent documentation, communication, and client-facing skills with a customer-first mindset. Ability to work effectively in a fast-paced remote MSP environment with multiple concurrent priorities. Preferred Skills: Fortinet NSE4+, Cisco CCNA/CCNP, or equivalent vendor certification strongly preferred. Experience supporting multi-tenant or co-managed MSP environments. Knowledge of cloud networking (Azure Virtual Networks, AWS VPCs) and Zero Trust/NAC solutions. Scripting or automation experience (PowerShell, Python, or API integrations) a plus. Salary Range for this position (depending upon experience): $85,000 - $100,000 This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training. What you'll love about Coretelligent: We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within! Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks: Twelve holidays, including a day off on your birthday and work anniversary, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves. In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age. We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to **************** for necessary arrangements. E -Verify ******************** For information about the right to work, click here for English or here for Spanish. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please. #LI-Remote

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is seeking an IT Infrastructure & Network Support Engineer to join a dynamic, fast-paced program supporting a wide range of quick-reaction requirements. The selected candidate will design, develop, and implement end-to-end IT and network architectures to meet facility-wide operational needs. The IT Specialist will apply strong technical and problem-solving skills to commission, configure, and troubleshoot a variety of computing and networking systems. Working as part of a collaborative team, this role will manage facility networks and provide comprehensive IT support across the campus. The ideal candidate will have hands-on experience with fiber networking and switch configuration, as well as the ability to coordinate with vendors on equipment quotes, procurement, and installation to ensure timely and efficient project execution. Clearance Requirement: TS/SCI with POLY Key Responsibilities: Install, configure, and maintain IT and network equipment across user workspaces and network/DEMARC rooms Perform Tier 1 system administration for enterprise networks, connectivity, and associated equipment Support and resolve complex break/fix issues both in person and remotely Collaborate with cross-functional teams and engage with stakeholders to determine IT needs for meetings, projects, and deployments Participate in engineering review boards (ERB) and technical discussions Respond promptly to support requests and incidents, ensuring timely resolution Manage vendor relationships and project coordination as needed Install and decommission CAT6 and fiber cabling (LC/SC), including underfloor and above-ceiling runs Provide input on LAN/WAN design, architecture, and installation standards following best practices Set up and support A/V systems including Extron, AMX, and Crestron technologies Required Skills: Hands-on experience with CAT6 and fiber installations Working knowledge of LAN/WAN architecture and networking principles Broad IT knowledge to assess and mitigate potential technical impacts Strong organizational skills and ability to work independently or as part of a team Project management and vendor coordination experience Self-starter with a willingness to learn new technologies and methods Ability to lift up to 60 lbs and travel as required Desired Skills: Experience with Cisco network switches, routers, and firewalls Experienced with new facility fit out and the requirements management to include enterprise and program specific IT architecture Education/Experience Requirement: College degree strongly preferred or high school diploma plus some advanced training Current certification in at least one of the following areas preferred: CompTIA A+, Network+, or Security+ Microsoft Certified Solutions Associate (MSCA), preferably in Microsoft's current Desktop Operating System At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients. Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team. Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is seeking an IT Infrastructure & Network Support Engineer to join a dynamic, fast-paced program supporting a wide range of quick-reaction requirements. The selected candidate will design, develop, and implement end-to-end IT and network architectures to meet facility-wide operational needs. The IT Specialist will apply strong technical and problem-solving skills to commission, configure, and troubleshoot a variety of computing and networking systems. Working as part of a collaborative team, this role will manage facility networks and provide comprehensive IT support across the campus. The ideal candidate will have hands-on experience with fiber networking and switch configuration, as well as the ability to coordinate with vendors on equipment quotes, procurement, and installation to ensure timely and efficient project execution. **Clearance Requirement: TS/SCI with POLY** **Key Responsibilities** **:** + Install, configure, and maintain **IT and network equipment** across user workspaces and network/DEMARC rooms. + Perform Tier 1 **system administration** for enterprise networks, connectivity, and associated equipment. + Support and resolve complex **break/fix issues** both in person and remotely. + Collaborate with cross-functional teams and **engage with stakeholders** to determine IT needs for meetings, projects, and deployments. + Participate in **engineering review boards (ERB)** and technical discussions. + Respond promptly to **support requests and incidents** , ensuring timely resolution. + Manage **vendor relationships and project coordination** as needed. + Install and decommission **CAT6 and fiber cabling (LC/SC)** , including underfloor and above-ceiling runs. + Provide input on **LAN/WAN design, architecture, and installation standards** following best practices. + Set up and support **A/V systems** including Extron, AMX, and Crestron technologies. **Required Skills:** + Hands-on experience with **CAT6 and fiber installations** . + Working knowledge of **LAN/WAN architecture** and networking principles. + Broad **IT knowledge** to assess and mitigate potential technical impacts. + Strong **organizational skills** and ability to work independently or as part of a team. + **Project management** and vendor coordination experience. + **Self-starter** with a willingness to learn new technologies and methods. + Ability to **lift up** **to 60** **lbs** and travel as required. **Desired Skills:** + Experience with Cisco network switches, routers, and firewalls. + Experienced with new facility fit out and the requirements management to include enterprise and program specific IT architecture. **Education/Experience Requirement:** + College degree strongly preferred or high school diploma plus some advanced training **Current certification in at least one of the following areas preferred:** + CompTIA A+, Network+, or Security+ Microsoft Certified Solutions Associate (MSCA), preferably in Microsoft's current Desktop Operating System. _At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients._ _Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team._ _Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._

Job Description Emergent Technologies Inc. is seeking highly skilled Network Engineers to support a mission-critical government customer under TO2. These roles are vital to the customers next-generation network architecture and GNOC (Global Network Operations Center) monitoring operations. We are looking for candidates with deep expertise in one or both of the following areas: VERSA SD-WAN technology foundational to the customers evolving network infrastructure SNMP integration and systems support critical for network visibility, monitoring, and automated operations Open Skillsets Needed 1. Network Engineer VERSA SD-WAN Focus Proven experience with VERSA Networks SD-WAN solutions Experience designing, deploying, and managing SD-WAN configurations in a large enterprise or government environment Familiarity with VERSA Director, Analytics, and Controller components Strong understanding of routing protocols (BGP, OSPF), VPNs, and network security Ability to support SD-WAN migration, policy creation, and performance optimization 2. Network Engineer SNMP / Network Monitoring Focus Deep experience with SNMP (Simple Network Management Protocol) Experience integrating SNMP-enabled devices into NMS tools (SolarWinds, NetMRI, Spectrum, etc.) Ability to configure SNMP for device monitoring, traps, and polling Knowledge of MIBs, OIDs, and custom SNMP scripting Familiarity with supporting GNOC and network monitoring environments Strong troubleshooting and problem-solving skills related to systems integration General Requirements Bachelors degree in a technical field (or equivalent experience) Minimum of 11 years of relevant experience in network engineering Strong communication skills and ability to collaborate with diverse technical teams Ability to work full-time on-site in Herndon, VA Active U.S. Government Security Clearance required

Administers and maintains network and server resources in support of routine and mission-focused operations; resolves reported and detected incidents to ensure the smooth operation of the network and attached systems. Applies advanced consulting skills and/or extensive technical expertise, full industry knowledge. Conducts and manages monitoring of overall system health across the enterprise. Develops innovative solutions to complex problems. Works without explicit direction; mentors and may supervise team members. Key Role Description: Performs real-time monitoring and maintenance operations of network device, server assets, and mission critical systems, enterprise services, and networking infrastructure across multiple physical sites on disparate networks. Servers as Tier III support to escalate and resolve technical issues on operational network environments. Collaborates across multiple engineering disciplines, resolving network incidents to ensure optimal network operation center performance. Builds, configures, tests, hardens, and decommissions Windows and Linux servers. Conducts in-depth research into vendor-specific technical documentation, system event logs to identify root causes and provide expert recommendations to resolve long-standing issues. Configures interfaces on Cisco IOS, IOS-XE, IIOS-XR, and NX-OS devices. Develops/modifies zone-based firewall policies on Juniper SRX Firewalls. Conducts firewall changes, creates or troubleshoots F5 iRules, manages DNS entries and port security. Logs and tracks all work products in ticketing system, recording applied diagnostic techniques used to complete the tasks. Develops and maintains comprehensive documentation for all troubleshooting procedures, patching plans, and required fix actions. Qualifications Bachelor's degree AND; 5+ years directly related experience or Master's degree and 3+ years directly related experience. Years of experience may be accepted in lieu of degree for certain roles. Certifications may be accepted in lieu of a degree for certain technical roles. Experience with an Operations and System/Network Administration role, performing O&M, troubleshooting of existing systems, and ability providing some system engineering and system integration support Knowledge of networking (routing and switching, firewall management, and client connectivity issues), system administration (Windows and Linux experience both valuable), security posture assessment and remediation Ability to troubleshoot issues across multiple teams and disciplines, clearly communicate and track reporting requirements, quickly gain expertise on a variety of new systems and applications, manage multiple simultaneous projects, coordinate with both internal and external teams Firm grasp of common TCP/IP ports and protocols (DHCP, DNS, SMTP, SNMP, SSH, LDAP, etc.) Knowledge of the Open Systems Interconnection (OSI) Model and relevant troubleshooting steps for layers 1-4 Experience developing and enhancing IT troubleshooting processes and standard operating procedures Understanding of Active Directory structure and Group Policy Objects Ability to quickly and clearly communicate both verbally and in writing across multiple platforms Certification: 8570 compliant IAT level 2 certification Desired Qualifications: Experience with monitoring solutions such as SolarWinds, Infoblox, Splunk, or Cisco ISE Knowledge of process improvement methodologies and process engineering Ability to troubleshoot complex technical issues involving network configuration, server configuration, and application configuration Ability to document processes and lessons learned Ability to research new and emerging technologies and document recommendations Ability to extract and document user requirements Experience with virtualization, including VMware and VDI Experience with task automation or system orchestration via PowerShell, RHEL, Ansible Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium Experience with basic network administration, including switchport configuration, zone-based firewall policy management, DHCP support, and DNS management Experience with managing enterprise applications such as Microsoft Exchange, JIRA, Microsoft SCCM/MECM, and Skype for Business

Job DescriptionDescription: SSI is seeking a mid-level Network Support Engineer to support a contract bid for work awarded in 2026. The Network Support Engineer will support WAN functions by providing skills and expertise in telecom engineering and operational support of current and new technologies to the Wide Area Network. Must hold an active Secret clearance and be willing to work onsite. DUTIES AND RESPONSIBILITIES: Analyzes and develops telecommunications networks supporting a wide range of capabilities, including voice, data, video, and/or wireless services Assists in the development of plans for installation and maintenance of telecommunications systems from project inception to conclusion Analyzes the problem and the characteristics of the information to be transported Defines the problem and develops system requirements and network specifications Closely coordinates with other information system professionals to ensure proper implementation of network services In conjunction with functional users, develops alternative solutions and backup plans May be required to work some night and weekends to meet customer deadlines Requirements: 5 years of experience in Telecommunications to include 3 years of LAN and WAN experience, with Cisco and Brocade hardware Experience with Routing and traffic shaping protocols BGP, MPLS, OSPF and F5 BigIP Experience using Remote Access VPN, Site to Site VPN, DMVPN, Pulse Secure SSL VPN Demonstrated experience with Quality of Service (QoS) and IPV6 implementation Experience with the following types of technologies: 802.1x and MAB endpoint authentication, DNS, TACACS+, Radius, Netscout, InfiniStream, NGeniousOne, Great Bay Beacon Server, Cisco ACS, InfoBlox Grid Manager Experience with network monitoring tools such as: Solarwinds/Orion, Red Seal, Concord eHealth, HPE Network Node Manager and Automation Active Secret Clearance Must have DoD 8570/8140 compliant IA and CE certifications such as: (IA) Security+, and CCNA

Piper Companies is seeking a Dedicated Engineer - Network Operations (DENO) to join a leading provider of secure communications solutions, supporting mission-critical operations across federal agencies through cutting-edge voice and network technologies an onsite contract role, based out of Ft. Belvoir, VA. The Dedicated Engineer - Network Operations (DENO) offers an opportunity to serve as a technical expert supporting secure voice and network solutions for federal clients, specializing in the configuration, integration, and troubleshooting of advanced communications systems. Responsibilities of the Dedicated Engineer - Network Operations (DENO) include: * Act as a subject matter expert (SME) on specialized network and telephony products in a customer-facing role. * Configure and integrate VoIP, SIP, and telephony systems, including exposure to Session Border Controllers (SBCs). * Conduct lab-based evaluations of new software and hardware to support technical initiatives. * Troubleshoot and resolve complex issues through fault isolation, triage, replication, and resolution. * Collaborate with internal support and product teams, escalating unresolved issues as needed. Qualifications for the Dedicated Engineer - Network Operations (DENO) include: * Active Secret Clearance and compliance with DoD 8570/8140 certification requirements. * Strong background in telephony, VoIP, SIP, and network operations. * Familiarity with relevant network and communications products (training available if needed). * Willingness to work onsite at federal or government-related locations as required. * Excellent communication and problem-solving skills in technical customer environments. Compensation for the Dedicated Engineer - Network Operations (DENO): * Salary Range: $90,000-$100,000/year * Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K This job opens for applications on 11/14/25. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: Secret Clearance, DoD 8570, DoD 8140, VoIP, SIP, Telephony, Session Border Controller, SBC, Ribbon Communications, Application Server, Ribbon Analytics, RAMP, PSX, G5, Edge SBC, Network Operations, Network Engineer, Voice Engineer, Unified Communications, UC Engineer, Federal IT, Customer-Facing Engineer, Technical Support Engineer, Lab Evaluation, Fault Isolation, Issue Triage, Troubleshooting, Product Integration, Plano TX, Virtual Training, Government Contracts, Cleared Engineer, IT Infrastructure, Communications Systems, Defense Contractor, Technical SME, Telecom Engineer #LI-BH1 #ONSITE

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.