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Network support senior analyst vs support analyst

The differences between network support senior analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support senior analyst and a support analyst. Additionally, a network support senior analyst has an average salary of $98,975, which is higher than the $75,989 average annual salary of a support analyst.

The top three skills for a network support senior analyst include technical troubleshooting, windows server and windows xp. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Network support senior analyst vs support analyst overview

Network Support Senior AnalystSupport Analyst
Yearly salary$98,975$75,989
Hourly rate$47.58$36.53
Growth rate10%10%
Number of jobs107,469107,039
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 62%
Average age4242
Years of experience22

Network support senior analyst vs support analyst salary

Network support senior analysts and support analysts have different pay scales, as shown below.

Network Support Senior AnalystSupport Analyst
Average salary$98,975$75,989
Salary rangeBetween $80,000 And $122,000Between $50,000 And $114,000
Highest paying City-Jersey City, NJ
Highest paying state-New Jersey
Best paying company-The Citadel
Best paying industry-Finance

Differences between network support senior analyst and support analyst education

There are a few differences between a network support senior analyst and a support analyst in terms of educational background:

Network Support Senior AnalystSupport Analyst
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 62%
Most common majorComputer ScienceBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Network support senior analyst vs support analyst demographics

Here are the differences between network support senior analysts' and support analysts' demographics:

Network Support Senior AnalystSupport Analyst
Average age4242
Gender ratioMale, 78.4% Female, 21.6%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between network support senior analyst and support analyst duties and responsibilities

Network support senior analyst example responsibilities.

  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Install network switches and setup for correct communications.
  • Perform remote and on site support for computers, servers and VPN devices.
  • Provide project management support for departmental Lan installations.
  • Evaluate LAN hardware and software requirements and capabilities and make recommendations.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Network support senior analyst vs support analyst skills

Common network support senior analyst skills
  • Technical Troubleshooting, 13%
  • Windows Server, 8%
  • Windows XP, 6%
  • Trouble Tickets, 5%
  • Lan Wan, 5%
  • Technical Support, 5%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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