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Network support senior analyst skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical network support senior analyst skills. We ranked the top skills for network support senior analysts based on the percentage of resumes they appeared on. For example, 13.0% of network support senior analyst resumes contained technical troubleshooting as a skill. Continue reading to find out what skills a network support senior analyst needs to be successful in the workplace.

15 network support senior analyst skills for your resume and career

1. Technical Troubleshooting

Here's how network support senior analysts use technical troubleshooting:

Handled technical troubleshooting, within an enterprise environment, including system crashes, slow-downs and data recoveries.
Provide technical troubleshooting support for telecom transport services T1, DS3, Fiber, and Ethernet facilities.

2. Windows Server

Here's how network support senior analysts use windows server:

Created a repeatable patching process and administered OS vulnerability patches regularly to Windows servers.
Worked with enterprise server platforms/IIS and Windows Server configurations.

3. Windows XP

Here's how network support senior analysts use windows xp:

Image and deploy Windows XP Professional desktops and laptops using Symantec GhostCast server...
Served as Senior support to over 300 end users in a primarily Windows XP/ Active Directory /Exchange (OWA) Environment.

4. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how network support senior analysts use trouble tickets:

Worked with various third party vendors as needed to resolve related network issues and opened trouble tickets.
Contacted third-party circuit providers and initiated trouble tickets and work orders following verification of power and layer 1connectivity system functionality.

5. Lan Wan

Here's how network support senior analysts use lan wan:

Design, build and maintains LAN WAN for customers and for the company.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how network support senior analysts use technical support:

Make technical support decisions that mitigate and minimize end-user downtime.
Provided technical support and troubleshooting to internal clients.

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7. Switches

Here's how network support senior analysts use switches:

Use telnet and Ssh to remotely troubleshoot Cisco routers, switches and access points for multiple vendor sites.
Upgraded 3 divisions to a core 4506 switch and 3750 IDF switches from outdated HP equipment.

8. Remedy

Here's how network support senior analysts use remedy:

Use OPAS Remedy ticketing system to track all problems incidents.
Respond to issues in a timely manner and within the company's SLA using ITSM/BMC Remedy ticket system.

9. Network Support

Here's how network support senior analysts use network support:

Perform Senior Level Network Support inclusive of complex troubleshooting, modification, testing, INFOSEC, IDS, and Secure IP-Blocking.
Network support role responsible for the daily monitoring of all Mobility VoIP traffic within AT&T s network.

10. Network Infrastructure

Here's how network support senior analysts use network infrastructure:

Project manager for internal/external clients which included new installs, upgrades, and or redesign of their network infrastructure.
Manage Wireless Network Infrastructure with 600+ Access Points and 6 Wireless LAN Controllers.

11. PC

Here's how network support senior analysts use pc:

Maintained day-to-day operations of data communications networks and provided PC and Network equipment installations and re-locations as required.
Make effective recommendations concerning LAN/WAN and PC strategies involving systems implementation, acquisition, enhancement and upgrades.

12. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how network support senior analysts use vpn:

Performed remote and on site support for computers, servers and VPN devices.
Produced procedural documentation for installation, configuration and standardization of Cisco VPN on workstations.

13. Network Issues

Here's how network support senior analysts use network issues:

Assist IT Support team to resolve CIGNA Health enterprise WAN network issues within incident management lifecycle.
Provided timely problem resolution of all computer/network issues assigned to me.

14. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how network support senior analysts use dns:

Validated server interfaces and DNS configurations for effective/accurate monitoring prior to application deployment.
Worked in coordination with team members in implementing access-lists and also DNS, NAT, PAT and DHCP.

15. TCP/IP

Here's how network support senior analysts use tcp/ip:

Provided troubleshooting for LAN, WAN, and TCP/IP networking.
Examined TCP/IP network traffic to include packet analysis and protocol analysis to identify the difference between benign and malicious network activity

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List of network support senior analyst skills to add to your resume

The most important skills for a network support senior analyst resume and required skills for a network support senior analyst to have include:

Technical Troubleshooting
Windows Server
Windows XP
Trouble Tickets
Lan Wan
Technical Support
Switches
Remedy
Network Support
Network Infrastructure
PC

VPN
Network Issues
DNS
TCP/IP
Lan
Workstations
SQL
SLA
Provisioning
Network Connectivity
VoIP

Microsoft Exchange
NOC
Desktop Support
Linux
User Accounts
Network Operations
ITIL
Coast Guard
Phone Support
Software Problems
Unix

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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