What is a Network Support Technician?

Network support technicians undertake tasks related to network development and maintenance. They troubleshoot computer issues and provide technical support and guidance. Their main purpose in this position is to create and maintain a well-functioning network system that helps the business operate seamlessly and efficiently.

Some of the functions that they perform in this capacity include designing and installing computer networks, troubleshooting system failures, testing software, organizing upgrade schedules, providing technical guidance, and keeping abreast of developments in network infrastructure and technologies. The skills needed to successfully execute these duties include computer knowledge, analytical skills, problem solving, interpersonal, and communication. Qualifications include a bachelor's degree in computer science, information technology, or a relevant field. Moreover, two years of work experience and certifications in certain computer software will give applicants an advantage over other candidates.

There is more to the position then just working all day long. The average hourly pay for the position is $27.95, which amounts to $58,142 annually. The career is expected to grow in the near future and create new job opportunities across the United States.

What Does a Network Support Technician Do

There are certain skills that many network support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and multitasking skills.

Learn more about what a Network Support Technician does

How To Become a Network Support Technician

If you're interested in becoming a network support technician, one of the first things to consider is how much education you need. We've determined that 49.7% of network support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.1% of network support technicians have master's degrees. Even though most network support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Network Support Technician
Top Network Support Technician Jobs Near You

Network Support Technician Career Paths

In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of network technician you might progress to a role such as systems administrator eventually. Later on in your career, you could end up with the title information technology operations manager.

Network Support Technician

Average Salary for a Network Support Technician

Network Support Technicians in America make an average salary of $48,622 per year or $23 per hour. The top 10 percent makes over $61,000 per year, while the bottom 10 percent under $38,000 per year.
Average Network Support Technician Salary
$48,622 Yearly
$23.38 hourly
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Roles and Types of Network Support Technician

The role of a network support technician includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general network support technician responsibilities:

  • Assists with the installation, configuration and ongoing usability of network servers, peripheral equipment
  • Pc network support tech 4 redondo beach, ca installs, troubleshoots, services,
  • Assist in the development, configuration, installation

There are several types of network support technician, including:

Technical Support Technician

Role:

A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.

They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.

They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.

  • Average Salary: $40,210
  • Degree: Bachelor's Degree

Network Technician

Role:

You've probably been annoyed after losing your network connection while talking with your friends. Or perhaps, while watching your favorite movie on Netflix on a Saturday evening. It's frustrating, I know. Especially now, electronic communications are just as important as personal catch-ups. That's why we have our network technicians to save the day!

Network technicians are responsible for all your network and systems concerns. Most of them work in 24/7 service centers, day and night, seven days a week. Their schedules aren't usually like those of regular employees, that's the reason we're able to reach out to them whenever we have a problem - no matter what time of day it is. They are also tech geniuses, and they handle all concerns and updates from the users' inquiries. The world's modernization makes technology in-demand. Now, companies hire tech-savvy people to provide services for clients. And because this job requires high-level skills, the compensation for them is pretty good, too. How much? You should see it for yourself.

Sounds exciting, isn't it? Right. Especially if you love navigating and experimenting with computers. Sure, this job might be the best fit for you.

  • Average Salary: $68,938
  • Degree: Bachelor's Degree

Information Systems Technician

Role:

Information system technicians work with computers and communication systems. They build networks and databases, maintain intranet sites, install hardware and software, develop programs, protect the system from malware, and provide technical support for system users.

They may work for various organizations and are members of the IT staff comprising of programmers, IT specialists, software developers, and the like.

This is a very stable and predictable career path with next to no twists and turns along the way. It is hard to find an enterprise, big or small, that could bypass the use of computers, so you are highly unlikely to run out of work. On average, you will earn $44,850 a year.

  • Average Salary: $46,346
  • Degree: Bachelor's Degree
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States With The Most Network Support Technician Jobs

Mouse over a state to see the number of active network support technician jobs in each state. The darker areas on the map show where network support technicians earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Network Support Technician Jobs By State

RankStateNumber of JobsAverage Salary
1California6,518$49,307
2Texas2,813$39,718
3Florida2,373$42,570
4Virginia2,273$40,741
5New York1,882$59,668
6Michigan1,841$42,405
7Illinois1,794$52,862
8Washington1,610$45,824
9Maryland1,559$51,387
10Missouri1,404$43,455
11North Carolina1,397$44,922
12Pennsylvania1,383$49,179
13Massachusetts1,343$57,540
14Georgia1,323$42,853
15Ohio1,274$45,334
16South Carolina1,094$40,895
17New Jersey1,039$50,967
18Colorado1,010$47,432
19Arizona920$45,477
20Alabama906$39,887
21Indiana880$43,071
22Kentucky852$41,519
23Minnesota846$46,332
24Kansas729$43,269
25Tennessee706$40,717
26Wisconsin703$42,899
27Oklahoma674$42,389
28Louisiana620$40,394
29Utah602$46,482
30Oregon579$52,275
31Arkansas563$40,104
32Mississippi555$38,017
33Nevada540$45,255
34New Mexico476$41,202
35Connecticut441$56,111
36Iowa427$42,015
37Nebraska281$49,419
38New Hampshire270$51,712
39South Dakota250$52,037
40Maine219$53,317
41West Virginia217$53,802
42Rhode Island216$59,869
43Hawaii210$49,389
44Delaware204$46,872
45Alaska198$47,372
46Idaho191$47,865
47Vermont169$46,079
48Montana143$42,537
49North Dakota121$43,828
50Wyoming83$39,732

Network Support Technician Education

Network Support Technician Majors

Computer Science
15.8 %
Computer Information Systems
14.4 %
Information Technology
12.0 %

Network Support Technician Degrees

Bachelors

49.7 %

Associate

34.6 %

High School Diploma

4.4 %

Top Colleges for Network Support Technicians

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition

$56,225

Enrollment

19,548

3. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

4. Boston University

Boston, MA • Private

In-State Tuition

$53,948

Enrollment

17,238

5. New York University

New York, NY • Private

In-State Tuition

$51,828

Enrollment

26,339

6. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

$14,760

Enrollment

31,451

7. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition

$53,880

Enrollment

6,590

8. George Washington University, The

Washington, DC • Private

In-State Tuition

$55,230

Enrollment

12,161

9. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

10. Saint Ambrose University

Davenport, IA • Private

In-State Tuition

$30,894

Enrollment

2,289

Top Skills For a Network Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.7% of network support technicians listed troubleshoot on their resume, but soft skills such as analytical skills and communication skills are important as well.

Choose From 10+ Customizable Network Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Network Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Network Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Network Support Technician diversity

Network Support Technician Gender Distribution

Male
Male
89%
Female
Female
11%

After extensive research and analysis, Zippia's data science team found that:

  • Among network support technicians, 10.7% of them are women, while 89.3% are men.

  • The most common race/ethnicity among network support technicians is White, which makes up 64.1% of all network support technicians.

  • The most common foreign language among network support technicians is Spanish at 53.2%.

Online Courses For Network Support Technician That You May Like

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1. Technical Support Case Studies and Capstone

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This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

2. Introduction to Technical Support

coursera

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

3. Computer Network Fundamentals- IT Helpdesk & Desktop Support

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4
(387)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

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Best States For a Network Support Technician

Some places are better than others when it comes to starting a career as a network support technician. The best states for people in this position are Rhode Island, New York, Massachusetts, and Connecticut. Network support technicians make the most in Rhode Island with an average salary of $59,869. Whereas in New York and Massachusetts, they would average $59,668 and $57,540, respectively. While network support technicians would only make an average of $56,111 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Network Support Technician Jobs: 216
Highest 10% Earn:
$78,000
Location Quotient:
1.03

$59,869

Avg. Salary

View 216 Network Support Technician Jobs In RI

2. South Dakota

Total Network Support Technician Jobs: 250
Highest 10% Earn:
$66,000
Location Quotient:
1.36

$52,037

Avg. Salary

View 250 Network Support Technician Jobs In SD

3. New York

Total Network Support Technician Jobs: 1,882
Highest 10% Earn:
$79,000
Location Quotient:
0.85

$59,668

Avg. Salary

View 1,882 Network Support Technician Jobs In NY
Full List Of Best States For Network Support Technicians

How Do Network Support Technicians Rate Their Jobs?

5/5

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Network Support Technician Reviews

5.0
Feb 2020
Pros

I love the fact that I have self taught myself by trouble shooting issues for fifteen years while working in corrections as the Video court officer with no prior experince or degree

Cons

I dislike the fact that I don't get paid as a Video technician although I'm called to fix issues

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Top Network Support Technician Employers

Most Common Employers For Network Support Technician

RankCompanyAverage SalaryHourly RateJob Openings
1IBM$68,110$32.7516
2Dell$65,005$31.256
3Northrop Grumman$53,287$25.6285
4Huntsville Hospital$52,701$25.346
5General Dynamics$52,582$25.2810
6Computer Science Corporation$52,007$25.0011
7ASRC Federal$49,986$24.037
8Berkeley County School District$49,667$23.889
9TEKsystems$47,182$22.688
10Kelly Services$46,701$22.459
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Network Support Technician Videos

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Updated April 6, 2023