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Become A Network Support Technician

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Working As A Network Support Technician

  • Interacting With Computers
  • Updating and Using Relevant Knowledge
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $79,065

    Average Salary

What Does A Network Support Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Network Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Network Support Technician Jobs

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Network Support Technician Career Paths

Network Support Technician
Information Technology Consultant Product Manager Product Development Manager
Business Development/Product Manager
8 Yearsyrs
Network Administrator Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Information Systems Technician Information Technology Project Manager Senior Product Manager
Director Of Marketing And Product Management
10 Yearsyrs
Information Systems Technician Systems Engineer Manager, Systems Engineering
Director Of Systems Engineering
12 Yearsyrs
Systems Engineer Senior Systems Engineer Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Desktop Support Technician Network Technician Network Manager
Director, Network Operations
10 Yearsyrs
Network Administrator Information Technology Manager Information Technology Director
Director, Technical Operations
10 Yearsyrs
Desktop Support Technician Systems Administrator Information Technology Director
Global Director Of Information Technology
14 Yearsyrs
Information Technology Specialist Network Engineer Lead Network Engineer
Incident Manager
10 Yearsyrs
Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Engineer Network Manager Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Systems Administrator Information Technology Consultant Information Technology Manager
Information Technology Technical Services Manager
10 Yearsyrs
Systems Engineer Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Project Manager
Infrastructure Project Manager
11 Yearsyrs
Field Service Technician Technical Support Specialist Technical Support Manager
Supported The Director
8 Yearsyrs
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Do you work as a Network Support Technician?

Help others decide if this is a good career for them

Average Length of Employment
Network Technician 3.1 years
LAN Technician 2.7 years
MIS Technician 2.6 years
Network Assistant 1.8 years
Top Employers Before
Consultant 3.4%
Technician 3.4%
Top Employers After

Do you work as a Network Support Technician?

Network Support Technician Demographics

Gender

Male

86.4%

Female

11.7%

Unknown

1.9%
Ethnicity

White

57.8%

Hispanic or Latino

17.5%

Black or African American

12.1%

Asian

8.3%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

49.3%

Carrier

15.5%

German

4.2%

French

4.2%

Chinese

2.8%

Arabic

2.8%

Italian

2.8%

Urdu

1.4%

Khmer

1.4%

Luganda

1.4%

Turkish

1.4%

Japanese

1.4%

Scots

1.4%

Portuguese

1.4%

Hindi

1.4%

Tagalog

1.4%

Dutch

1.4%

Mandarin

1.4%

Polish

1.4%

Cantonese

1.4%
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Network Support Technician Education

Schools

University of Phoenix

21.5%

Strayer University

11.5%

Community College of the Air Force

8.4%

University of Maryland - University College

5.2%

Northern Virginia Community College

4.7%

New England Institute of Technology

4.2%

University of Houston

4.2%

Western Governors University

4.2%

American InterContinental University

3.7%

More Tech Institute

3.7%

Liberty University

3.7%

The Academy

3.1%

University of Wisconsin - Milwaukee

3.1%

Capella University

3.1%

ECPI University

2.6%

New York University

2.6%

Lansing Community College

2.6%

Ashford University

2.6%

Auburn University

2.6%

Regis University

2.6%
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Majors

Information Technology

15.0%

Computer Science

14.8%

Computer Information Systems

14.4%

Business

11.8%

Computer Networking

11.2%

Electrical Engineering

6.2%

Information Systems

3.7%

Computer Engineering

3.2%

Computer Systems Security

2.4%

Electrical Engineering Technology

2.2%

Computer Technical Support

2.1%

Management Information Systems

2.0%

Criminal Justice

2.0%

Communication

1.9%

General Studies

1.4%

Management

1.2%

Information Sciences

1.2%

Accounting

1.2%

Education

1.0%

Computer Programming

1.0%
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Degrees

Bachelors

36.1%

Other

26.0%

Associate

21.1%

Masters

9.2%

Certificate

4.7%

Diploma

2.3%

Doctorate

0.5%

License

0.1%
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Job type you want
Full Time
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Internship
Temporary

Real Network Support Technician Salaries

Job Title Company Location Start Date Salary
Manager Tech Support Analysis Network at&T Services, Inc. Kansas City, MO Jun 17, 2014 $80,166
Network Support Technician Computer Drive of Skokie, Inc. Skokie, IL Jul 15, 2016 $66,706
Network Support Technician Rose International, Inc. Bridgeton, MO Oct 01, 2010 $58,000 -
$85,000
Network Support Technician Nexabyte Consulting Group, Inc. Rockville, MD Aug 14, 2012 $54,662
Network Support Technician Computer Drive of Skokie, Inc. Skokie, IL Sep 03, 2015 $53,726
Assocaite Technical Support Analysis Network at&T Mobility Services LLC Redmond, WA Oct 01, 2010 $52,345

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Top Skills for A Network Support Technician

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  1. Computer
  2. Customer Service
  3. Remote Access
You can check out examples of real life uses of top skills on resumes here:
  • Execute nodal and security operations, associated computer and software related technical tasks.
  • Ensured billing accuracy of provider offices through effective one-on-one communication, strong customer service, and process improvements.
  • Created and maintained e-mail accounts, assigned privileges and access levels, and controlled remote access to network.
  • Provided networking support to users utilizing Windows 2000 and Windows XP systems, as well as some support to UNIX-based customers.
  • Provided PC help desk support for 2500+ end users at schools throughout Council Rock, a state-of-the-art school district.

How Would You Rate Working As a Network Support Technician?

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Top Network Support Technician Employers

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