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Become A Network Support Technician

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Working As A Network Support Technician

  • Interacting With Computers
  • Updating and Using Relevant Knowledge
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $62,250

    Average Salary

What Does A Network Support Technician Do At NCI

* Support the installation, implementation, troubleshooting and maintenance of agency wide-area networks (WANs) and local-area networks (LANs)
* Provide support to network including day-to-day operation, monitoring and problem resolution
* Provide first-tier problem identification, diagnosis and resolution of problems
* Provide input for developing draft Standard Operating Procedures (SOPs)
* Support the escalation and communication of status to management and customers
* Use backup and recovery tools and techniques
* Familiar with information assurance, including Continuity-of
* Operations
* Plan (COOP)
* Document problem resolution and task completion
* Plan and prepare technical reports, memoranda, and instructional manuals as documentation of program development
* Provide network support to operational computer networks
* Assemble and configure network components and associated services
* Sets up and maintain basic network operations, including assembly of network hardware, and provide assistance to the network administrator.
* Perform network troubleshooting to isolate and diagnose common network problems
* Upgrade network hardware and software components as required
* Install, upgrade and configure network printing, directory structures, rights, security, software and files services
* Provide users with network technical support
* Respond to needs and questions of users concerning their access of network resources
* Establish network users, user environments, directories, and security for networks being installed
* Install and test necessary software and hardware
* Perform preventive and remedial maintenance

What Does A Network Support Technician Do At CGI Technologies and Solutions, Inc.

* Systems Administrator – Senior.
* Description: Under general direction, responsible for activities related to system administration.
* Assigns personnel to various projects, directs their activities, and evaluates their work.
* Ensures long-term and enterprise requirements of systems operations and administration are included in the overall information systems planning of the organization.
* Responsible for the installation, maintenance, configuration, and integrity of computer software.
* Implements operating system enhancements that will improve the reliability and performance of the system.
* Perform technical security reviews and network analysis to include scanning, testing, and auditing to determine system vulnerability.
* IAW DoD Policy, AR 25
* and the Army's IA Training and Certification Best Business Practices: Maintain certification as Information Assurance System Administrator (SA) to enforce the IS security guidance policies as provided by the information assurance manager (IAM).
* Enforce system access, operation, maintenance, and disposition requirements.
* Ensure that personnel meet required security investigation, clearance, authorization, mission requirement, and supervisory approval before granting access to the IS IAW DoDD 8570
* M, IAT/IAM Level II certifications.
* Conduct required Information Assurance Vulnerability Management scanning and vulnerability assessments with approved software.
* Ensure Configuration Management includes all pertinent
* patches and fixes by routinely reviewing vendor sites, bulletins, and notifications and proactively updating systems with fixes, patches, definitions, and service packs with IAM or information assurance program manager (IAPM) approval.
* Ensure asset data is entered in the Asset and Vulnerability Tracking Resource (A&VTR) database.
* Systems Administrator – Intermediate.
* Description: Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements.
* Performs software installations and upgrades to operating systems and layered software packages.
* Schedules installations and upgrades and maintains them in accordance with established IT
* policies and procedures.
* Monitors and tunes the system to achieve optimum performance levels.
* Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
* Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.
* Supports media management through internal methods and procedures or through offsite storage and retrieval services.
* Develops and promotes standard operating procedures.
* Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
* Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
* Network Administrator – Intermediate.
* Description: Under general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization's local area network.
* Manages network performance and maintains network security.
* Ensures that security procedures are implemented and enforced.
* Installs all network software.
* Evaluates, develops and maintains telecommunications systems.
* Troubleshoots network problems.
* Establishes and implements network policies, procedures, and standards and ensures their conformance with information systems and organization objectives.
* Trains users on network operation.
* Frequently reports to a PC support manager or Senior network Administrator.
* Network Support Technician – Senior.
* Description: Under general direction, monitors and responds to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
* Provides primary interface with contractor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
* May
* provide network server support.
* Requires extensive knowledge of PC/network communications hardware/software in a multi-protocol environment, and network management software.
* May function as lead providing guidance and training for less experienced technicians.
* Network Support Technician – Intermediate.
* Description: Under general supervision, monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques.
* May interface with contractor support service groups to ensure proper escalation during outages or period of degraded system performance.
* May assist with installation of terminals and associated hardware.
* May provide network server support.
* Requires strong knowledge of PC/Network communications hardware/software, in a multi-protocol environment, and network management software

What Does A Network Support Technician Do At ADT Security Services, Inc.

* Knowledge in Windows, XP/Vista / 7/ 8/ 8
* Knowledge of Windows server 2003/ 2008/ 2012 R2, Exchange 2010/ 2013 and Lync 2010 / 2013 is preferred
* Knowledge of and a proficiency in using Computer and Microsoft Office applications ( Word, Excel, Access, Outlook)
* Knowledge of Active Directory services, policies, and group access
* Knowledge of policy development and maintenance

What Does A Network Support Technician Do At A3 Solutions

Responsibilities

What Does A Network Support Technician Do At Princess Cruises

* Provides problem identification and resolution for PC users in a remote or field setting.
* Installs PC hardware, software, printers, and data/voice cabling.
* Coordinates vendor-provided repairs and maintenance.
* Maintains system standards and conformance with company and departmental policies, procedures, and objectives

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How To Become A Network Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Network Support Technician jobs

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Real Network Support Technician Salaries

Job Title Company Location Start Date Salary
Manager Tech Support Analysis Network at&T Services, Inc. Kansas City, MO Jun 17, 2014 $80,166
Network Support Technician Computer Drive of Skokie, Inc. Skokie, IL Jul 15, 2016 $66,706
Network Support Technician Rose International, Inc. Bridgeton, MO Oct 01, 2010 $58,000 -
$85,000
Network Support Technician Nexabyte Consulting Group, Inc. Rockville, MD Aug 14, 2012 $54,662
Network Support Technician Computer Drive of Skokie, Inc. Skokie, IL Sep 03, 2015 $53,726
Assocaite Technical Support Analysis Network at&T Mobility Services LLC Redmond, WA Oct 01, 2010 $52,345

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Top Skills for A Network Support Technician

ComputerHardwareCustomerServicePersonalComputersDeskSupportRemoteAccessNetworkPrintersRoutersTroubleShootingActiveDirectorySetupTechnicalSupportLan/WanLaptopsNetworkSupportWindowsXPTcp/IpVPNWindowsNTInternetNovellNetware

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Top Network Support Technician Skills

  1. Computer Hardware
  2. Customer Service
  3. Personal Computers
You can check out examples of real life uses of top skills on resumes here:
  • Install and maintain computer hardware, software and data network cabling.
  • Maintained records on customer service requests and resolutions via Lotus Notes/Remedy and other electronic database systems.
  • Connected personal computers and terminals to existing data networks.
  • Provide help desk support to clients via inbound calls and emails.
  • Assisted remote access users for outside connectivity to the network.

Top Network Support Technician Employers

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