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Working As a Network Support Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $46,000

    Average Salary

What Does A Network Support Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Network Support Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Network Support Technician Career Paths

Network Support Technician
Network Technician Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Technician Systems Engineer Project Manager
Infrastructure Project Manager
11 Yearsyrs
Network Technician Consultant Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Director, Technical Operations
10 Yearsyrs
Network Administrator Information Systems Manager
Information Systems Director
8 Yearsyrs
Network Administrator Project Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Network Administrator Systems Analyst
Information Systems Manager
6 Yearsyrs
Network Engineer Network Manager
Director, Network Operations
10 Yearsyrs
Network Engineer Project Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Network Engineer Consultant Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Desktop Support Technician Lead Technician Technical Manager
Technical Operations Manager
8 Yearsyrs
Desktop Support Technician Systems Engineer Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Desktop Support Technician Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Information Systems Technician System Technician Journeyman
Systems Supervisor
5 Yearsyrs
Systems Engineer Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Information Systems Technician Senior System Administrator Infrastructure Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology/Support Technician Information Security Analyst Information Technology Security Manager
Director Of Information Technology Security
12 Yearsyrs
Information Technology Consultant Senior System Administrator Infrastructure Manager
Senior Manager Infrastructure
12 Yearsyrs
Information Systems Technician Technical Support Specialist Service Desk Analyst
Incident Manager
9 Yearsyrs
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Average Length of Employment
LAN Administrator 3.4 years
Network Technician 3.2 years
LAN Technician 2.7 years
Network Consultant 2.4 years
Top Careers Before Network Support Technician
Technician 3.4%
Consultant 2.9%
Top Careers After Network Support Technician
Consultant 2.4%

Do you work as a Network Support Technician?

Average Yearly Salary
$46,000
Show Salaries
$30,000
Min 10%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$46,000
Median 50%
$71,000
Max 90%
Best Paying Company
AT&T
Highest Paying City
Rockville, MD
Highest Paying State
Maryland
Avg Experience Level
2.5 years
How much does a Network Support Technician make at top companies?
The national average salary for a Network Support Technician in the United States is $46,709 per year or $22 per hour. Those in the bottom 10 percent make under $30,000 a year, and the top 10 percent make over $72,000.

Real Network Support Technician Salaries

Job Title Company Location Start Date Salary
Manager Tech Support Analysis Network at&T Services, Inc. Kansas City, MO Jun 17, 2014 $80,166
Network Support Technician Computer Drive of Skokie, Inc. Skokie, IL Jul 15, 2016 $66,706
Network Support Technician Rose International, Inc. Bridgeton, MO Oct 01, 2010 $58,000 -
$85,000
Network Support Technician Nexabyte Consulting Group, Inc. Rockville, MD Aug 14, 2012 $54,662
Network Support Technician Computer Drive of Skokie, Inc. Skokie, IL Sep 03, 2015 $53,726
Assocaite Technical Support Analysis Network at&T Mobility Services LLC Redmond, WA Oct 01, 2010 $52,345

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Top Skills for A Network Support Technician

  1. Computer Hardware
  2. Network Printers
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Evaluated microcomputer hardware/software and made recommendations regarding selection, installation, upgrade, and use.
  • Repaired hardware and software issues on PCs and network printers locally, as well as PCs sent from remote locations.
  • Provided PC help desk support for 2500+ end users at schools throughout Council Rock, a state-of-the-art school district.
  • Demonstrated achiever with exceptional experience in customer service over unclassified and classified networking environments.
  • Serve as a technical support specialist ensuring proper computer operations so that end users can accomplish organizational tasks.

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Average Salary:

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Top 10 Best States for Network Support Technicians

  1. Maryland
  2. Rhode Island
  3. South Dakota
  4. Connecticut
  5. District of Columbia
  6. Massachusetts
  7. Montana
  8. Virginia
  9. Maine
  10. New Hampshire
  • (1,196 jobs)
  • (138 jobs)
  • (103 jobs)
  • (454 jobs)
  • (512 jobs)
  • (1,203 jobs)
  • (120 jobs)
  • (1,940 jobs)
  • (197 jobs)
  • (220 jobs)

Network Support Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,849 Network Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Network Support Technician Resume

View Resume Examples

Network Support Technician Demographics

Gender

Male

81.7%

Female

11.1%

Unknown

7.2%
Ethnicity

White

58.1%

Hispanic or Latino

17.0%

Black or African American

12.1%

Asian

8.5%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

53.2%

Carrier

13.9%

German

3.8%

French

3.8%

Arabic

3.8%

Chinese

2.5%

Italian

2.5%

Urdu

1.3%

Khmer

1.3%

Luganda

1.3%

Turkish

1.3%

Japanese

1.3%

Scots

1.3%

Portuguese

1.3%

Hindi

1.3%

Tagalog

1.3%

Dutch

1.3%

Russian

1.3%

Polish

1.3%

Cantonese

1.3%
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Network Support Technician Education

Schools

University of Phoenix

20.7%

Strayer University

10.0%

Community College of the Air Force

7.4%

University of Maryland - University College

6.3%

More Tech Institute

5.2%

Western Governors University

4.4%

American InterContinental University

4.4%

Northern Virginia Community College

4.4%

University of Houston

3.7%

New York University

3.3%

The Academy

3.3%

University of Texas at Arlington

3.3%

A-Technical College

3.3%

Liberty University

3.3%

ECPI University

3.0%

New England Institute of Technology

3.0%

Old Dominion University

3.0%

Capella University

3.0%

Southern Polytechnic State University

2.6%

Portland Community College

2.6%
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Majors

Computer Information Systems

15.0%

Computer Science

14.8%

Information Technology

14.3%

Computer Networking

11.9%

Business

11.7%

Electrical Engineering

6.4%

Information Systems

3.7%

Computer Engineering

2.9%

Computer Systems Security

2.7%

Electrical Engineering Technology

2.1%

Communication

2.0%

Management Information Systems

1.9%

Computer Technical Support

1.8%

Criminal Justice

1.7%

Management

1.4%

General Studies

1.3%

Education

1.2%

Computer Applications

1.1%

History

1.0%

Information Sciences

1.0%
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Degrees

Bachelors

36.4%

Other

23.8%

Associate

22.6%

Masters

9.2%

Certificate

5.1%

Diploma

2.3%

Doctorate

0.5%

License

0.0%
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What Is It Like To Work As A Network Support Technician

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Video court officer

February 24, 2020 on Zippia

What was your job title?

Network Support Technician.. Show More

What do you like the most about working as Network Support Technician?

I love the fact that I have self taught myself by trouble shooting issues for fifteen years while working in corrections as the Video court officer with no prior experince or degree.. Show More

What do you NOT like?

I dislike the fact that I don't get paid as a Video technician although I'm called to fix issues.. Show More

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Updated May 19, 2020