How to hire a network support technician

How to hire a network support technician, step by step

Here's a step-by-step network support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a network support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new network support technician
• Step 8: Go through the hiring process checklist

What does a network support technician do?

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1. Identify your hiring needs

   Before you post your network support technician job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a network support technician for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A network support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, network support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of network support technician salaries for various roles:

   Type of Network Support Technician	Description	Hourly rate
   Network Support Technician	Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.	$18-29
   Administrative Technical Support	Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately... Show more	$13-36
   Technical Support Engineer	A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting... Show more	$29-57

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Troubleshoot
   • Technical Support
   • Customer Service
   • Network Support
   • Switches
   • Desk Support
   • OS
   • Linux
   • Routers
   • Unix
   • Network Printers
   • PCS
   • Lan Wan
   • Lan

   Check all skills

   Responsibilities:

   • Assist in managing Nortel CS1000 phone system.
   • Manage a technician scheduling system base on Linux.
   • Manage SQL database moves, updates, backups, for end users ,.
   • Manage circuit provisioning, customer contact, order tracking, IP allocation and task management databases.
   • Manage all VoIP technology and phone configuration.
   • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.

   More network support technician duties

3. Make a budget

   Including a salary range in your network support technician job description is a great way to entice the best and brightest candidates. A network support technician salary can vary based on several factors:

   • Location. For example, network support technicians' average salary in mississippi is 36% less than in rhode island.
   • Seniority. Entry-level network support technicians earn 38% less than senior-level network support technicians.
   • Certifications. A network support technician with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a network support technician's salary.

   Average network support technician salary

   $48,622yearly

   $23.38 hourly rate

   ---

   Entry-level network support technician salary

   $38,000 yearly salary

   Updated December 5, 2025

   Average network support technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$59,794	$29
   2	District of Columbia	$52,292	$25
   3	Maryland	$51,703	$25
   4	California	$50,010	$24
   5	Pennsylvania	$49,702	$24
   6	Nebraska	$49,517	$24
   7	Colorado	$47,492	$23
   8	Alaska	$47,432	$23
   9	Utah	$46,499	$22
   10	Minnesota	$46,388	$22
   11	Washington	$45,892	$22
   12	North Carolina	$44,892	$22
   13	Ohio	$44,370	$21
   14	Wisconsin	$43,461	$21
   15	Georgia	$42,762	$21
   16	Oklahoma	$42,323	$20
   17	Texas	$40,009	$19

   Average network support technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Microsoft	$78,460	$37.72	67
   2	Northrop Grumman	$53,287	$25.62	57
   3	LifePoint Health	$53,112	$25.53	6
   4	Huntsville Hospital	$52,701	$25.34	4
   5	Jacobs Engineering Group	$51,684	$24.85
   6	SAMSUNG SDS	$51,109	$24.57	2
   7	Booz Allen Hamilton	$50,470	$24.26	79
   8	Sentar	$50,389	$24.23	10
   9	ASRC Federal	$49,986	$24.03	33
   10	Sampson Regional Medical Center	$49,656	$23.87	3
   11	ICI Services	$49,087	$23.60	1
   12	Mohawk Industries	$49,040	$23.58	3
   13	Saltmarsh	$48,184	$23.17
   14	PDI	$47,755	$22.96	6
   15	Kelly Services	$46,701	$22.45	22
   16	Intelligent Waves	$46,692	$22.45	3
   17	Peraton	$45,981	$22.11	115
   18	Robert Half	$45,580	$21.91	209
   19	Apex Systems	$45,445	$21.85
   20	Jacobs Enterprises	$45,441	$21.85	27

4. Writing a network support technician job description

   A job description for a network support technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a network support technician job description:

   Network support technician job description example

   Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES.
   What we're looking for...
   
   You're tech-savvy and well-versed in all things telecommunications. No stranger to a fast-paced environment, you manage multiple assignments, and complete priorities while staying focused on important deadlines. As a strong communicator, you can quickly build relationships with a diverse range of people and explain complex technical issues in a way that everyone can understand.
   
   Required qualifications, skills and experience
   
   Apply with us if you have:
   
   A high school diploma or GED Experience with TCP/IP, LAN/WAN and IP routing protocols. Knowledge of IP addressing, subnetting, network segmentation (VLAN), MPLS, and virtual routing instances. Knowledge of Ethernet transport networks (LAN & WAN) with Ethernet over SONET, Metro E and dark fiber. Experience with high-speed wireless technologies; 1xRTT, EV-DO, EV-DO rev A and LTE. Experience with Cisco and Juniper infrastructure and operating systems. Experience using various network monitoring or performance tools such as RTT, Fluke, NetScout, Wireshark and Prospect. Ability to adapt to ever-changing infrastructure. Willingness to work on-site
   
   About SYKES
   
   SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees- working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.
   
   Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
   
   At this time, Sitel Group does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.
   
   EEO statement
   
   COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

   Copy this example

   

5. Post your job

   To find network support technicians for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any network support technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level network support technicians with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find network support technician candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   Recruiting network support technicians requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a network support technician applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new network support technician

   Once you've selected the best network support technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new network support technician. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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