Network support technician resume examples for 2025
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How to write a network support technician resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the network support technician role.
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in network support technician-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some network support technician interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a network support technician resume:
- Troubleshoot
- Technical Support
- Customer Service
- Network Support
- Switches
- Desk Support
- OS
- Linux
- Routers
- Unix
- Network Printers
- PCS
- Lan Wan
- Lan
- VMware
- Workstations
- Network Troubleshooting
- Software Issues
- Software Support
- Tcp Ip
- Windows Server
- User Accounts
- Windows XP
- TCP/IP
- VoIP
- Network Equipment
- VPN
- DNS
- Network Connectivity Issues
- Trouble Tickets
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the network support technician position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write network support technician experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are examples from great network support technician resumes:
Work history example #1
Network Support Technician
Lockheed Martin
- Managed a regional Virtual Team in HTML/JAVA creation and development of a corporate homepage.
- Enabled RADIUS authentication across all network devices utilizing Microsoft Network Policy Server.
- Provided problem resolution for all hardware and software elements of data communication network and ensured the availability of the data network.
- Created of several CONOPS-style documents which described enterprise-level interfaces and system interactions, as well as the overall enterprise DoDAF architecture.
- Provided a high level of Help Desk/ Desktop support for ATF agents via-phone through the use of CitrixViewer remote connectivity.
Work history example #2
Junior Help Desk Technician
Alorica
- Averaged over $1000 per day revenue providing technical support for all Microsoft/Linux/Mac desktop usage issues providing fee based support services.
- Advanced Technical Support for ATT, Android and Apple Certified, Assisting ATT Customers with Wireless Troubleshooting and Advanced Customer Service.
- Advanced troubleshooting on Android operating device, to include remote access to customers' mobile devices and personal computers.
- Diagnosed and troubleshooted Windows processing problems and applied solutions to increase customer satisfaction.
- Assisted E-machine customers nationwide with software/hardware issues.
Work history example #3
Computer Support Technician
Teleperformance
- Resolved customer technical issues with Apple products.+ Guided customers in one-on-one tutorials via screen-sharing.
- Helped Dell Corporation customers with software and hardware installation, setup, and troubleshooting, through Dell Remote Desktop.
- Helped to dispatch correct hardware to users with failed components Managed trouble ticket system and scheduling of appointments
- Received calls and over the phone repaired computers by troubleshooting, hardware diagnostics, and dispatching parts.
- Provided telephone customer service for internet subscribers.
Work history example #4
Information Systems Specialist
Frontier Restaurant
- Monitored an enacted initial remote troubleshooting of customer Data networks via HP OpenView.
- Identified, processed and documented hardware assets for retirement and disposal.
- Configured company Wi-Fi routers and office printer setup.
- Utilized Group Policy to manage and configure Windows settings on over 500 workstations and laptops.
- Supported POS servers, workstations, and printers at AmericInn Hotels.
You can let Zippi customize your resume.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from network support technician resumes:
Master's Degree in management
Strayer University, Washington, DC
2014 - 2015
Bachelor's Degree in information technology
Rutgers, The State University of New Jersey, New Brunswick, NJ
2009 - 2012
Highlight your network support technician certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your network support technician resume:
- CompTIA Network+
- Network 5 Certification
- Cisco Certified Network Associate (CCNA)
- Security 5 Certification
- Certified Network Computer Technician (CNCT)
- Cisco Certified Network Associate Security (CCNA)
- Master Certified Electronics Technician (CETma)
- CCNP Service Provider Operations (CCNP)
- Cisco Certified Entry Networking Technician (CCENT)
- Computer Service Technician (CST)