5 Network Support Technician Resume Examples

Five Key Resume Tips For Writing A Network Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Network Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Network Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Network Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Terry Weaver
Network Support Technician
Employment History
Network Support Technician2016 - Present
ComcastPhiladelphia, PA
  • Help identify customer issues with their switches and routers and provide on solutions.
  • Utilized Remedy v5 to open, close and follow up on approximately 30 trouble tickets daily.
  • Assure that customer applications are running correctly, including MS Outlook setup.
  • Experienced using iOS, Android, and Windows based phones.
  • Entered new line service in company software applications.
Customer Support Engineer2013 - 2016
Ericsson USAPiscataway, NJ
  • Upgraded Sun OS Servers to EMS Release 7.6.8 (Primary, Secondary & Monitor) and other High Availability upgrades.
  • Managed LAN & WAN networking issues while working in conjunction with corporate support.
  • Project management lead for department IT projects including hardware upgrades, OS rollouts, and remote solutions trials.
  • Utilized Perl scripting within the UNIX command shell to automate repetitive tasks.
Helpdesk Computer Technician2010 - 2013
ComcastPhiladelphia, PA
  • Recognized TOP PRODUCER within the Internet support staff.
  • Perform diagnostics and troubleshooting of system issues documented help desk tickets and maintain equipment inventory lists.
  • Diagnosed and repaired hardware and software issues on computers.
Education
Bachelor's Degree In Computer Information Systems2007 - 2010
Baruch College of the City University of New YorkNew York, NY
 
 
Contact Information
Philadelphia, PA
(890) 555-7947
tweaver@example.com
Skills
Internet
Setup
VPN
CRM
Hardware
Visio
IP
Android
Timely Resolution
Computer Lab
 
 
Linda Hunter
Network Support Technician
Twinsburg, OH
(610) 555-0799
lhunter@example.com
Skills
BackupNew EquipmentMacInformation TechnologyNortelEthernetAndroidInfrastructureTrouble TicketsSoftware Packages
 
 
Employment History
Network Support Technician2020 - Present
Windstream HoldingsTwinsburg, OH
  • Determine which silo to assign tickets to for the ERC technicians who solve/work trouble tickets for the customers.
  • Manage new projects within the Data NOC.
  • Answer user inquiries regarding computer software and hardware operation.
  • Managed Windows Servers using Active Directory and Exchange Server.
PC Systems Administrator2016 - 2020
CACI InternationalWashington, DC
  • Administer daily updates to the database tracking tool.
  • Design and installed building infrastructure using Juniper routing and switching hardware.
  • Design and implement new large scale backup and storage configurations for many different agencies.
  • Administer Apple OS X 10.8 Server with Centrify and ExtremeZ-IP products.
LAN Administrator2014 - 2016
IBMChicago, IL
  • Support critical customer applications working proactively to ensure high availability during peak processing windows.
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Installed and configured computer hardware systems and IT-related software.
  • Wire facility using CAT-5 UTP cable and install related wiring hardware; setup and maintain a Panasonic phone system.
  • Assisted in building and testing Windows 2000 Professional workstation image builds.
Education
Bachelor's Degree of Computer Networking2011 - 2014
Bowling Green State UniversityBowling Green, OH
 
 
Natalie Walker
Network Support Technician
Contact Information
Vienna, VA
(870) 555-2701
nwalker@example.com
Skills
  • Personal Computers
  • End User
  • Hardware
  • Windows
  • Desktop
  • Computer Software
  • Network Security
  • Computer System
  • Local Area
  • Routers
 
 
Employment History
Network Support Technician2019 - Present
Insight Global
Vienna, VA
  • Assisted with performing network switch maintenance and setup alongside OIR for new deployment projects.
  • Provide desktop support for computers including troubleshooting, and installing software, printers, and shared drives.
  • Perform quality control of hardware images and software installations.
  • Coordinate the setup, shutdowns and support of PC hardware and software.
  • Installed and maintained systems running Windows 95, 98, NT, 2000, and XP.
Computer Support Specialist2015 - 2019
CompUSA
Washington, DC
  • Repaired and restored personal computers for both PCs and Macs.
  • Performed software OS and application upgrades as necessary
  • Installed, repaired and maintained the hardware, software and networks of the lab.
  • Assist other configuration technicians in installation of hardware and software in customers' computers.
  • Collaborate with engineering teams to understand infrastructure and application environments in order to ensure customer service needs are met.
Freelance Computer Technician2004 - 2014
CompUSA
Washington, DC
  • Replaced and performed hardware and software upgrades.
  • Repaired printers and replaced defective parts.
  • Recommend and build custom personal computers based upon customer's particular needs.
Education
Master's Degree of Management2014 - 2015
Strayer University
Washington, DC
Bachelor's Degree of Business2001 - 2004
Strayer University
Washington, DC
 
 
Rachel Allen
Network Support Technician
Contact Info
New Brunswick, NJ
(670) 555-7626
rallen@example.com
Skills
Internet
Software Support
Active Directory
Hardware
Infrastructure
Database
Software Applications
Procedures
Mac
Windows
Employment History
Network Support Technician2018 - Present
AT&TNew Brunswick, NJ
  • Managed and resolved networking issues in a complex inter-network environment on WAN and LAN in a network operations center environment.
  • Order replacement equipment as needed and follow order to completion including tracking and setup assistance.
  • Maintain facilities on UNIX driven database for switch and field personnel.
  • Assisted LAN technicians while they were on site.
  • Support and improve network security posture: firewall ACL, data encryption, file permissions, IPS/IDS, content filtering.
Technician Support Team Leader2014 - 2018
FUJIFILM Holdings AmericaNew Brunswick, NJ
  • Train users in the proper use of hardware or software.
  • Maintained legacy, newly introduced web-based applications, active directory user administration and LAN/WAN issues.
  • Introduced the Search Engine friendly URLs across the application through Endeca URL optimization API.
  • Provide application and hardware support for laptops and desktops in a Windows XP environment.
LAN Administrator2012 - 2014
Synchronoss TechnologiesNew Brunswick, NJ
  • Involved in helping the UNIX and Splunk administrators to deploy Splunk across the UNIX and windows environment.
  • Identify, troubleshoot and document bugs in the software, working with the development team to provide effective solutions for users.
  • Deploy, provision, reset, and setup Polycom IP phones & IP conferencing stations.
  • Helped other Systems Administrators Install hardware and some upgrades, creating/deleting UNIX/Linux and NT accounts.
  • Reduced New-User Machine Setup time by over 50% by implementing SCCM 2012.
  • Configured Client for Microsoft Networks to logon to the correct Windows NT domain.
Education
Bachelor's Degree of Information Technology2009 - 2012
Rutgers, The State University of New JerseyNew Brunswick, NJ
 
 
Douglas Brooks
Network Support Technician
Reston, VA
(610) 555-3035
dbrooks@example.com
Experience
Network Support Technician2018 - Present
General DynamicsReston, VA
  • Provided asset management information for all communications devices and associated hardware.
  • Volunteered with a colleague to rewire the LAN at the NOC distribution closet to include adding monitors for network analysis.
  • Supported hardware and software for end users.
Help Desk Administrator2015 - 2018
UnisysReston, VA
  • Configure and troubleshoot network and user hardware components such as desktop computers, laptops, printers, and network interface cards.
  • Provided software and hardware support to the Hawk missile project office and functioned as a help desk.
  • Managed windows services and ports to resolve issues.
  • Provided hardware and software level 3 support for customer datacenter mainframes.
  • Realized a 2GB minimum data backup rate across the network by using the ARCserve backup to disk without a SAN I.
Network Support Technician2011 - 2014
Chapin Hall Center For ChildrenChicago, IL
  • Managed network security including firewall administration and antivirus installation on servers and attached desktops.
  • Install hardware including: Cisco routers, CSU-DSU, Synoptic hubs and switches, servers, patch cabling and UPS's.
  • Installed and supported smart boards, scanners, large-format printers, Ti-Calculators, microscopes, and HP iPaqs.
  • Tested, recommended and installed computer software and hardware for the department.
  • Designed and maintained SharePoint Portal Server deployment.
  • Configured Local Area Network (LAN) and performed network tests.
Skills
InternetVmwareUser AccountsMacHardwareNetwork SecurityWindowsRoutersLinuxOS
Education
Master's Degree In Computer Science2014 - 2015
DePaul UniversityChicago, IL
Bachelor's Degree In Computer Science2008 - 2011
DePaul UniversityChicago, IL
 
 
Terry Weaver
Network Support Technician
Employment History
Network Support Technician2016 - Present
ComcastPhiladelphia, PA
  • Help identify customer issues with their switches and routers and provide on solutions.
  • Utilized Remedy v5 to open, close and follow up on approximately 30 trouble tickets daily.
  • Assure that customer applications are running correctly, including MS Outlook setup.
  • Experienced using iOS, Android, and Windows based phones.
  • Entered new line service in company software applications.
Customer Support Engineer2013 - 2016
Ericsson USAPiscataway, NJ
  • Upgraded Sun OS Servers to EMS Release 7.6.8 (Primary, Secondary & Monitor) and other High Availability upgrades.
  • Managed LAN & WAN networking issues while working in conjunction with corporate support.
  • Project management lead for department IT projects including hardware upgrades, OS rollouts, and remote solutions trials.
  • Utilized Perl scripting within the UNIX command shell to automate repetitive tasks.
Helpdesk Computer Technician2010 - 2013
ComcastPhiladelphia, PA
  • Recognized TOP PRODUCER within the Internet support staff.
  • Perform diagnostics and troubleshooting of system issues documented help desk tickets and maintain equipment inventory lists.
  • Diagnosed and repaired hardware and software issues on computers.
Education
Bachelor's Degree In Computer Information Systems2007 - 2010
Baruch College of the City University of New YorkNew York, NY
 
 
Contact Information
Philadelphia, PA
(890) 555-7947
tweaver@example.com
Skills
Internet
Setup
VPN
CRM
Hardware
Visio
IP
Android
Timely Resolution
Computer Lab
 
 
Linda Hunter
Network Support Technician
Twinsburg, OH
(610) 555-0799
lhunter@example.com
Skills
BackupNew EquipmentMacInformation TechnologyNortelEthernetAndroidInfrastructureTrouble TicketsSoftware Packages
 
 
Employment History
Network Support Technician2020 - Present
Windstream HoldingsTwinsburg, OH
  • Determine which silo to assign tickets to for the ERC technicians who solve/work trouble tickets for the customers.
  • Manage new projects within the Data NOC.
  • Answer user inquiries regarding computer software and hardware operation.
  • Managed Windows Servers using Active Directory and Exchange Server.
PC Systems Administrator2016 - 2020
CACI InternationalWashington, DC
  • Administer daily updates to the database tracking tool.
  • Design and installed building infrastructure using Juniper routing and switching hardware.
  • Design and implement new large scale backup and storage configurations for many different agencies.
  • Administer Apple OS X 10.8 Server with Centrify and ExtremeZ-IP products.
LAN Administrator2014 - 2016
IBMChicago, IL
  • Support critical customer applications working proactively to ensure high availability during peak processing windows.
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Installed and configured computer hardware systems and IT-related software.
  • Wire facility using CAT-5 UTP cable and install related wiring hardware; setup and maintain a Panasonic phone system.
  • Assisted in building and testing Windows 2000 Professional workstation image builds.
Education
Bachelor's Degree of Computer Networking2011 - 2014
Bowling Green State UniversityBowling Green, OH
 
 
Natalie Walker
Network Support Technician
Contact Information
Vienna, VA
(870) 555-2701
nwalker@example.com
Skills
  • Personal Computers
  • End User
  • Hardware
  • Windows
  • Desktop
  • Computer Software
  • Network Security
  • Computer System
  • Local Area
  • Routers
 
 
Employment History
Network Support Technician2019 - Present
Insight Global
Vienna, VA
  • Assisted with performing network switch maintenance and setup alongside OIR for new deployment projects.
  • Provide desktop support for computers including troubleshooting, and installing software, printers, and shared drives.
  • Perform quality control of hardware images and software installations.
  • Coordinate the setup, shutdowns and support of PC hardware and software.
  • Installed and maintained systems running Windows 95, 98, NT, 2000, and XP.
Computer Support Specialist2015 - 2019
CompUSA
Washington, DC
  • Repaired and restored personal computers for both PCs and Macs.
  • Performed software OS and application upgrades as necessary
  • Installed, repaired and maintained the hardware, software and networks of the lab.
  • Assist other configuration technicians in installation of hardware and software in customers' computers.
  • Collaborate with engineering teams to understand infrastructure and application environments in order to ensure customer service needs are met.
Freelance Computer Technician2004 - 2014
CompUSA
Washington, DC
  • Replaced and performed hardware and software upgrades.
  • Repaired printers and replaced defective parts.
  • Recommend and build custom personal computers based upon customer's particular needs.
Education
Master's Degree of Management2014 - 2015
Strayer University
Washington, DC
Bachelor's Degree of Business2001 - 2004
Strayer University
Washington, DC
 
 
Rachel Allen
Network Support Technician
Contact Info
New Brunswick, NJ
(670) 555-7626
rallen@example.com
Skills
Internet
Software Support
Active Directory
Hardware
Infrastructure
Database
Software Applications
Procedures
Mac
Windows
Employment History
Network Support Technician2018 - Present
AT&TNew Brunswick, NJ
  • Managed and resolved networking issues in a complex inter-network environment on WAN and LAN in a network operations center environment.
  • Order replacement equipment as needed and follow order to completion including tracking and setup assistance.
  • Maintain facilities on UNIX driven database for switch and field personnel.
  • Assisted LAN technicians while they were on site.
  • Support and improve network security posture: firewall ACL, data encryption, file permissions, IPS/IDS, content filtering.
Technician Support Team Leader2014 - 2018
FUJIFILM Holdings AmericaNew Brunswick, NJ
  • Train users in the proper use of hardware or software.
  • Maintained legacy, newly introduced web-based applications, active directory user administration and LAN/WAN issues.
  • Introduced the Search Engine friendly URLs across the application through Endeca URL optimization API.
  • Provide application and hardware support for laptops and desktops in a Windows XP environment.
LAN Administrator2012 - 2014
Synchronoss TechnologiesNew Brunswick, NJ
  • Involved in helping the UNIX and Splunk administrators to deploy Splunk across the UNIX and windows environment.
  • Identify, troubleshoot and document bugs in the software, working with the development team to provide effective solutions for users.
  • Deploy, provision, reset, and setup Polycom IP phones & IP conferencing stations.
  • Helped other Systems Administrators Install hardware and some upgrades, creating/deleting UNIX/Linux and NT accounts.
  • Reduced New-User Machine Setup time by over 50% by implementing SCCM 2012.
  • Configured Client for Microsoft Networks to logon to the correct Windows NT domain.
Education
Bachelor's Degree of Information Technology2009 - 2012
Rutgers, The State University of New JerseyNew Brunswick, NJ
 

What Should Be Included In A Network Support Technician Resume

1

1. Add Contact Information To Your Network Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Network Support Technician Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Network Support Technician Resume Relevant Education Example #1
Master's Degree In Management 2014 - 2016
Strayer University Washington, DC
Network Support Technician Resume Relevant Education Example #2
Bachelor's Degree In Information Technology 2014 - 2016
Rutgers, The State University of New Jersey New Brunswick, NJ
3

3. Next, Create A Network Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Network Support Technician
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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Our resume builder tool will walk you through the process of creating a stand-out Network Support Technician resume.

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4

4. List Your Network Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Network Support Technician
Lockheed Martin
  • Managed a regional Virtual Team in HTML/JAVA creation and development of a corporate homepage.
  • Enabled RADIUS authentication across all network devices utilizing Microsoft Network Policy Server.
  • Provided problem resolution for all hardware and software elements of data communication network and ensured the availability of the data network.
  • Created of several CONOPS-style documents which described enterprise-level interfaces and system interactions, as well as the overall enterprise DoDAF architecture.
  • Provided a high level of Help Desk/ Desktop support for ATF agents via-phone through the use of CitrixViewer remote connectivity.

Work History Example # 2
Junior Help Desk Technician
Alorica
  • Averaged over $1000 per day revenue providing technical support for all Microsoft/Linux/Mac desktop usage issues providing fee based support services.
  • Advanced Technical Support for ATT, Android and Apple Certified, Assisting ATT Customers with Wireless Troubleshooting and Advanced Customer Service.
  • Advanced troubleshooting on Android operating device, to include remote access to customers' mobile devices and personal computers.
  • Diagnosed and troubleshooted Windows processing problems and applied solutions to increase customer satisfaction.
  • Assisted E-machine customers nationwide with software/hardware issues.

Work History Example # 3
Computer Support Technician
Teleperformance
  • Resolved customer technical issues with Apple products.+ Guided customers in one-on-one tutorials via screen-sharing.
  • Helped Dell Corporation customers with software and hardware installation, setup, and troubleshooting, through Dell Remote Desktop.
  • Helped to dispatch correct hardware to users with failed components Managed trouble ticket system and scheduling of appointments
  • Received calls and over the phone repaired computers by troubleshooting, hardware diagnostics, and dispatching parts.
  • Provided telephone customer service for internet subscribers.

Work History Example # 4
Information Systems Specialist
Frontier Restaurant
  • Monitored an enacted initial remote troubleshooting of customer Data networks via HP OpenView.
  • Identified, processed and documented hardware assets for retirement and disposal.
  • Configured company Wi-Fi routers and office printer setup.
  • Utilized Group Policy to manage and configure Windows settings on over 500 workstations and laptops.
  • Supported POS servers, workstations, and printers at AmericInn Hotels.

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5

5. Highlight Your Network Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your network support technician resume:

  1. CompTIA Network+
  2. Network 5 Certification
  3. Cisco Certified Network Associate (CCNA)
  4. Security 5 Certification
  5. Certified Network Computer Technician (CNCT)
  6. Cisco Certified Network Associate Security (CCNA)
  7. Master Certified Electronics Technician (CETma)
  8. CCNP Service Provider Operations (CCNP)
  9. Cisco Certified Entry Networking Technician (CCENT)
  10. Computer Service Technician (CST)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021