Top Network Support Technician Skills

Below we've compiled a list of the most important skills for a Network Support Technician. We ranked the top skills based on the percentage of Network Support Technician resumes they appeared on. For example, 13.1% of Network Support Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Network Support Technician actually needs in order to be successful in the workplace.

The six most common skills found on Network Support Technician resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Network Support Technician jobs:
  • Evaluated microcomputer hardware/software and made recommendations regarding selection, installation, upgrade, and use.
  • Assist manager with computer hardware/software procurement and vendor contract procedures.
  • Performed computer hardware and software installation, maintenance, and upgrades as needed or when requested by Academic Department heads.
  • Trained the Installation Services Team in critical thinking skills related to computer hardware, software, and field service management.
  • Installed/configured computer hardware parts/components to PC workstations and servers - RAM, hard discs, video/graphics controllers, modems.
  • Access's computer hardware, software, network and application problems and assign trouble ticket to appropriate support personnel.
  • Provided assistance to the district and school sites in selecting, installing and maintaining microcomputer hardware and software.
  • Maintain and administer computer networks, computer hardware, software, applications, and all configurations.
  • Research new technology involving computer hardware and software to enhance the security posture.
  • Network Engineering & Computer Hardware Support, Small Business Systems Design & Installation.
  • Provided support to clients computer hardware and software related issues.
  • Managed and upgraded all company computer hardware and software.
  • Trained NCSB staff on computer hardware and software.
  • Repaired computer hardware and software problems for clients in shop and onsite.

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2. Network Printers

high Demand
Here's how Network Printers is used in Network Support Technician jobs:
  • Repaired hardware and software issues on PCs and network printers locally, as well as PCs sent from remote locations.
  • Create and remove network accounts, change network rights and group management, and install network printers and queue management.
  • Resolved numerous connectivity/technical issues regarding access, VPN remote access, network printers, display, and network connections.
  • Provide exceptional customer service during support and troubleshooting, through managing computers, laptops, local and network printers.
  • Add local and network printers, assign static IP address to provide for network availability.
  • Performed maintenance on hardware devices including Network printers, Modems, and Network cards.
  • Set up Network printers throughout the Store Support Center and performed troubleshooting as necessary.
  • Deploy, support, and replace all network printers and personal devices.
  • Support of Network Printers, Copy Machines, and variety of Scanners.
  • Install, configure, upgrade, and troubleshoot computers and network printers/copiers.
  • Configure network printers for individual users, set up scanning functions etc.
  • Serviced PCs, network printers, projectors, and network issues.
  • Install network printers remotely and install local printers as requested.
  • Installed and maintained network printers and performed other desktop support.
  • Maintained all network printers and Level 2 troubleshooting.
  • Connected PCs to network printers, mapped access to Novell drive, copied data, and compressed and prepared a backup.
  • Administer Support and Maintenance on DMS Machines Maintain and Administer Support to Network Printers and Manage Enterprise Print Servers.
  • Facilitated procurement, installation and networking of network printers for the NDi offices.
  • Install and configure network printers, Kronos time clocks and gate clocks.
  • Set up network printers Upgrade Windows 2003 servers to Windows 2008.

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3. Desk Support

high Demand
Here's how Desk Support is used in Network Support Technician jobs:
  • Provided PC help desk support for 2500+ end users at schools throughout Council Rock, a state-of-the-art school district.
  • Provided Domain Administration and Help Desk support for various applications and systems, maintaining service to clients.
  • Conducted on-site network and help desk support for over 300 users of the firm's largest client.
  • Provided Tier 1 and Tier 2 Remote Help Desk Support for Networks and end users.
  • Provide help desk support to internal employee network and external off site network.
  • Provide help desk support to clients via inbound calls and emails.
  • Administered help desk support within 250 student K-12 school district.
  • Provide Help Desk support to Student / Staff / Faculty.
  • Help desk support and technical training to end users.
  • Provide basic help desk support for telecommuters.
  • Assist with Help Desk support duties.
  • Remedy Help Desk Support experience.
  • Processed various IT Help Desk support calls and tickets.

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4. Customer Service

high Demand
Here's how Customer Service is used in Network Support Technician jobs:
  • Demonstrated achiever with exceptional experience in customer service over unclassified and classified networking environments.
  • Delivered superior customer service contributing to facility winning 2005 Installation Excellence award.
  • Provide excellent customer service to establish and correct problems while maximizing performance
  • Provided quality customer service and technical assistance to high-end Cisco clients.
  • Demonstrated excellent customer service skills to maintain professional customer relations.
  • Delivered superior customer service through collaborative network team support.
  • Handled customer service inquiries to ensure customer satisfaction.
  • Assisted customer service department with daily operations.
  • Compiled and maintained customer service records.
  • Recognized for consistently superb customer service.
  • Help desk support helping customer service representatives with system problems and system limitations, fix trouble tickets with software problems.
  • Provided excellent customer service and support to multiple sites within the Greater Houston area (9 different locations).
  • Position: Manager Job description: providing customer service, sales, networking hardware install and PC maintenance.
  • Advanced customer network setups and design as well as training technical knowledge to Customer Service representatives.
  • Worked on-site with client to analyze needs involving customer service, administrative, and IT departments.
  • Displayed professional customer service skills while communicating with customer, upper management, and staff.
  • Provided great customer service to all clients and ensured their satisfaction with the services provided
  • Recognized for exceptional customer service skills * Earned a reputation as a trusted assistant.
  • Lead Customer Service Representative backup for account holder questions, concerns and bank policies.
  • Demonstrated high quality, results-driven, prompt and professional customer service and support.

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5. Technical Support

high Demand
Here's how Technical Support is used in Network Support Technician jobs:
  • Serve as a technical support specialist ensuring proper computer operations so that end users can accomplish organizational tasks.
  • Created and updated technical support service requests and dispatched to engineers and developers in appropriate departments.
  • Process switch requests for Verizon Wireless roaming partners and regional technical support groups for add-in/deletions.
  • Received numerous promotions starting in Warehouse Operations and elevated to Lead Technical Support position.
  • Performed day-to-day hardware and software technical support for internal University of Chicago hospital employees.
  • Provided network troubleshooting and support while providing technical support and training to end-users.
  • Investigated and resolved any problems that emerged, provided technical support.
  • Created the intranet CRM application utilized by technical support technicians.
  • Provided exceptional technical support for consumers while deploying new equipment.
  • Managed national technical support requests for business telecommunications services.
  • Provide technical support and troubleshooting of customer system problems.
  • Provided audio-visual and technical support for on-site Executive meetings.
  • Satellite television technical support at inbound call center
  • Dish network Technical Support Aurora, Colorado
  • Promoted to Technical Support Team Supervisor.
  • Communicated with supervisors, engineers, and technicians providing technical support to the SEC, NYSE, and AMEX stock exchanges.
  • Orchestrated technical support for Tennis Express Network, including providing daily back up functions for servers and monitoring of same.
  • Supervised the day-to-day assignments of the Technical Support staff, coordinated service calls, and advised management on customer issues.
  • Received incoming technical support calls and assisted client companies with issues through remote connection, or in person if needed.
  • Provided the highest level of technical support within the CMC to resolve complex service problems (Tier 2).

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6. Remote Access

high Demand
Here's how Remote Access is used in Network Support Technician jobs:
  • Created and maintained e-mail accounts, assigned privileges and access levels, and controlled remote access to network.
  • Required wide range of networking knowledge to provide the support to customers in a blind remote access-less environment.
  • Configure mobile devices, Windows computers, tablets, and Macs for remote access of H.264 Surveillance systems.
  • Provide over the phone technical support to customers experiencing issues with remote access of their Surveillance systems.
  • Provide phone, remote access and hands on desk side support for over 2,500 NGC employees.
  • Supported VPN connections, DNS, DHCP, Remote Access and Active Directory issues.
  • Provide technical support to end users via phone, email, and remote access.
  • Installed and setup PC software applications via RAS (Remote Access Service).
  • Tested new forms of remote access and VPN connection at management's request
  • Dial up, wireless, remote access and home network troubleshooting.
  • Provided network and remote access support and on-call support meeting deadlines.
  • Assisted remote access users for outside connectivity to the network.
  • Set up clients for remote access.
  • Support large number of remote users using MS Remote Access Service (RAS) and ReachOut Remote software.
  • Configure and maintain Remote Access Server via Digi boards with modem hunt group.
  • Resolved issues using Bomgar remote access software.

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7. Windows XP

high Demand
Here's how Windows XP is used in Network Support Technician jobs:
  • Provided networking support to users utilizing Windows 2000 and Windows XP systems, as well as some support to UNIX-based customers.
  • Supported 300+ Laptops, Printers, and Workstations configured with Windows XP Professional operating systems, and Windows 7operating system.
  • Created and manage the imaging process for the company for Windows 7 and Windows XP across various hardware platforms.
  • Migrated and trained users on Windows 7 OS from Windows XP as well as Office 2010 from Office 2003.
  • Key Projects and Accomplishments: Assist in migration of over 3000 PC's and Laptops to Windows XP Pro.
  • Experience with Microsoft Windows XP through Windows 10, Apple iPad and iPhone, Android and Blackberry devices.
  • Migrate workstations from Windows XP to Windows 7; perform major network services for local and global users.
  • Team member of Migration Team from Windows 2000 to Windows XP in Active Directory Network Architect.
  • Install and upgrade operating systems (Windows 98, Windows 2000 and Windows XP).
  • Full understanding of the SysPrep utility for Windows XP and 2000 Professional images.
  • Install, configure, and troubleshoot Workstations; Windows XP, and MAC OSX
  • Provide support for a Windows XP Professional and Office 2003 environment.
  • Support Microsoft Windows XP and Windows 2003 within a Client/Server environment.
  • Maintain user profiles for both Windows XP and Windows 7.
  • Utilized Norton Ghost to gather and distribute Windows XP images.
  • Have strong Windows XP, 7, and Linux OS skills.
  • Packaged and deployed Windows XP SP2, and Office 2003.
  • Work with Windows XP, 7 and 8.
  • Configure platforms including Windows NT, Server Windows NT 2008, Windows Xp Pro, Windows Vista and Windows 7..
  • Provide remote support through SMS Migrate users from Windows 95 to Windows XP Pro (?)

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8. Troubleshoot

high Demand
Here's how Troubleshoot is used in Network Support Technician jobs:
  • Provide operational assistance to Cooperative Network administrators; by troubleshooting, analyzing and resolving network issues that arise at their site.
  • Handled technical troubleshooting in a medium-sized network environment: resolved system crashes, slow-downs, disaster recovery and data recoveries.
  • Demonstrated experience troubleshooting current and legacy Windows and supporting client configuration, and network access in Microsoft environment.
  • Performed customer support functions including workstation installation, configuration, troubleshooting, customer assistance, and training.
  • Performed installation, troubleshooting and technical support functions for a global venture capital and business acceleration firm.
  • Performed daily troubleshooting and documentation of network issues, including escalation to appropriate departments and teams.
  • Developed standardized troubleshooting checklists, authored and edited technical training manual for CAIS End-User Support Technicians.
  • Used email, ticketing systems, web portals and technology-specific diagnostic tools to identify/troubleshoot issues.
  • Analyzed and documented business system requirements in order to diagnose and troubleshoot product/customer technical issues.
  • Network Support Help Desk Virus Removal Customer PC Maintenance Network connectivity troubleshooting Software Installation.
  • Installed video conferencing equipment and performed troubleshooting to insure correct operation of video conferencing.
  • Detected errors and verified correct operation through step-by-step troubleshooting following prescribed protocols.
  • Monitor and troubleshoot service queues and communications circuits on message processing equipment.
  • Contracted to subsequent direct employer for Telephone Support and Remote Server Monitoring/Troubleshooting.
  • Developed, created and maintained comprehensive technical documentation utilized for troubleshooting.
  • Troubleshooted LAN/WAN network communications operations, hardware and application software.
  • Documented all the installation processes for future references and troubleshooting.
  • Perform network connectivity with the ability to troubleshoot technical problems.
  • Provide network support administration to include LAN troubleshooting and resolution.
  • Provided technical expertise and troubleshooting of client's pager/cellular phones.

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9. Routers

high Demand
Here's how Routers is used in Network Support Technician jobs:
  • Analyzed and troubleshoot routers and switches to restore customers normal business operations.
  • Conducted loop testing on Cisco routers with various telecommunication carriers.
  • Configured DSL routers for large residential vacation community client.
  • Managed inventory of routers through Remedy database.
  • Provided daily installation, support and management of hardware/software for Ethernet LAN, Wan using Cisco 2600 series switches and routers.
  • Set Up and Configuration of local and remote office network hardware (i.e.-hubs, routers, switches, and cabling).
  • Perform on site support to assist local and remote network administrators deploying and troubleshooting switches, routers and IP phones.
  • Administered Windows servers, Cisco IOS routers, firewalls, and switches; ensured that they complied with security policy.
  • Experienced installing, maintaining, and troubleshooting Local Area Network and data communications equipment, primarily Cisco switches and routers.
  • Upgraded remote stores from a 56K CSU/DSU to a dedicated T1 lines including the installation and configuration of Cisco routers.
  • Provide customers with support services that include: design, install, configure, and manage routers, switches.
  • Manage all network hardware equipment including routers, switches, printers, cabling, UPS and software updates.
  • Performed installation and configuration of network hardware which included Routers, Switches, wireless access points and cabling.
  • Acted as liaison between the Amadeus customer site and the vendor routers, regarding the Frame Relay circuits.
  • Utilize testing tools for troubleshooting of Cisco 1841 series routers, ATX modems and Cisco ASA 5505 devices.
  • Modify and backup Cisco routers, Cisco ASA Security Appliance, Managed Switches, & wireless access points.
  • Identified and fixed common problems at all layers of the OSI model on Cisco switches and routers.
  • Perform break/fix on servers, workstations, routers, switches, printers, scanners, card readers.
  • Configured networks using Cisco/HP routers and switches remotely using built in IOS commands and web based interfaces.
  • Performed physical installation and cabling of enterprise hardware (routers, firewalls, switches etc.)

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10. Active Directory

high Demand
Here's how Active Directory is used in Network Support Technician jobs:
  • Created new users within Active Directory to comply with various departmental requirements and issued hardware based on IT requisitions created electronically.
  • Managed Active Directory accounts, security groups and distribution lists ensuring data security.
  • Provided daily Information Technology support to include creating domain accounts in active directory.
  • Developed organizational units and managed user security with group policies in Active Directory.
  • Configured Active Directory Services for replication of changes onto multiple domain controllers.
  • Analyze business requirements and Design Active Directory service architecture.
  • Network Administrator, Active Directory account administrator.
  • Maintained Domain/Email accounts using Active Directory.
  • Set up, maintenance and removal of Active Directory users, public folders, security groups, and distribution groups.
  • Assist network manager with Active Directory issues, reset passwords, create accounts, and manage groups and computer accounts.
  • Created and managed all Microsoft Active Directory network and MS Exchange accounts in manufacturing facilities and offices around the globe.
  • Led Configuration Management, Incident and Problem Management, and update planning for the environment, administering Active Directory accounts.
  • Unlocked passwords and helped create new users in Active Directory, set group policies for Organizational Units across the network.
  • Create users account in Active Directory, resetting password, grant users permissions in Active directory and network folder.
  • Add users and computers to Active directory and assigning them to the proper group policy and access control.
  • Administered users in Active Directory, monitor DHCP, DNS, and maintain IP address pool, and leases
  • Installed and maintain hardware and software for the school district and also work on Active directory and DHCP.
  • Assisted in the Building and maintaining of Windows 2003 servers / Active Directory and associated software networks.
  • Administer users in Active Directory in Microsoft Server 2003, including user rights and security groups.
  • Create, maintain, disable, and delete user and computer accounts using Active Directory.

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11. LAN

high Demand
Here's how LAN is used in Network Support Technician jobs:
  • Planned, organized, and supervised preparation of unit movement in multiple field exercises with multinational, military and commercial agencies.
  • Prepare monthly reporting packages, including comparative reports of GAAP operating results and financial position and variance explanations.
  • Developed, implemented and maintained the Business Continuity / Disaster Recovery Plan for the Service Management department.
  • Provided consultation for the development of proposals for numerous computer and LAN installations.
  • Provided comprehensive Tier-III support for LAN/WAN products and application security certification and testing.
  • Initiate disaster recovery plans by installing and repairing networks from beginning to completion.
  • Authored procedure documentation, network diagrams and floor plans improving communications.
  • Collaborate with technical staff in planning and implementation of technology initiatives.
  • Developed and successfully tested a Disaster Recovery Plan for corporate AS400s.
  • Identified and resolved LAN connectivity issues and multiple application problems.
  • Provided expert consulting advice on various LAN/WAN's environment optimization.
  • Project-managed and developed overall software and hardware upgrade plans.
  • Managed and monitored the LAN/WAN connections and installations/configurations.
  • Monitored servers and assured workload remained balanced.
  • Trouble shooting network problems and miscellaneous incidents
  • Provided 2nd and 3rd level NOC support to internal and external clients accessing the ISO network via LAN or WAN connections.
  • Worked with Software Specialists, LAN Engineers, Computer Operators and Site Managers to ensure smooth, uninterrupted system availability.
  • Planned and executed Exchange Migrations from 2003 to 2010 as well as migrations between old and new Exchange 2010 server.
  • Design, implement, and maintain various networks such as LAN, WAN, and voice systems with specified requirements.
  • Key Member of Disaster Recovery Team; successfully executed plan during major flood that occurred at Hope's Global Headquarters.

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12. Setup

high Demand
Here's how Setup is used in Network Support Technician jobs:
  • Coordinated operations to assure optimum functioning of the network including setup and adjustment of applications and other implementation services.
  • Initial computer setup and verify network connectivity.
  • Experience with spanning tree and Network architecture design which includes dynamic routing, static routing, VLAN setup, traffic splitting.
  • Contract work for Private business and individuals seeking Network, Security DVR camera, Ethernet and phone system setup and optimization.
  • Provide training and support to system administrators and users, upon successful setup and completion of a project and/or system.
  • Wire facility using CAT-5 UTP cable and install related wiring hardware; setup and maintain a Panasonic phone system.
  • Have over-seen the new setup or upgrade of over 70 Keller Williams Real Estate offices across 5 states.1.
  • Helped design images for PC's using Ghost, setup ghost servers for multiple thin client deployment projects.
  • Performed hardware and software research, configuration, setup, and support, including PC s and peripherals.
  • Documented IT processes and procedures including software, hardware setup and SOP (standard operating procedures).
  • Configure network print queues and setup new installs including adding network prints on end users PC's.
  • Achieved Setup and configure Cisco IP phones and Cisco conference devices for clients for both organizations.
  • Assist customers in setup of windows SMB, FTP and scan to email.
  • Complete repairs, upgrades, setup and peripheral configuration for computers and networks.
  • Installed, setup, resolved, repaired, instructed users with new technologies.
  • Install and or upgraded, setup, and configured various OSes, i.e.
  • Network and PC administrator of office systems including setup, maintenance and refreshes.
  • Performed network implementations, wiring installations, hardware setup, testing and training.
  • Network Technician, Desktop Support Specialist, Router Setup, and Security Upgrades
  • Handled new employee setup: email accounts, computers and phone system.

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13. Hardware Issues

high Demand
Here's how Hardware Issues is used in Network Support Technician jobs:
  • Provided support to corporate and retail store users via phone and email, troubleshot software and hardware issues.
  • Provided systems analysis and support to on-site and remote users for desktop applications and hardware issues.
  • Administered/supported cell phones/plans for the firm - all changes, additions, and hardware issues.
  • Coordinate with vendor for card replacement, hardware issues and advance support.
  • Perform physical analysis and troubleshoot for software and hardware issues.
  • Work with vendors to solve software and hardware issues.
  • Maintain Switches, repair hardware issues.

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14. Laptops

high Demand
Here's how Laptops is used in Network Support Technician jobs:
  • Developed Lotus Notes knowledge base procedure for installing, configuring and implementing workstations and laptops.
  • Supplied operational and technical support for standalone/networked PC's, laptops, printers and PDA's for 1200 Sovereign Bank end-users.
  • Managed, Installed and configured E-mail accounts, laptops, Microsoft Office products and network operating systems for over 300 personnel.
  • Supported and configured laptops and desktops that included original setup imaging, hardware troubleshooting, maintenance, and change management.
  • Re-imaged workstations and laptops, informing staff of the changes and instructing others on how to use newer software.
  • Supported over 1000 users, 500 desktops/laptops, 200 printers and 25 servers via telephone support and/or on-sight support.
  • Install and test all necessary software and upgrades on over 400 computers and laptops with other team members.
  • Answer support calls and assist users, prepare and deliver equipment, repair printers, computers and laptops,
  • Responded to and resolved problems related to PC hardware and software including laptops and computer workstations and peripherals.
  • Assist users with logging into, utilization provided laptops and accessing any testing software or required websites.
  • Manage Laptop Pool - approximately 20 laptops; enabled Wi-Fi, provided air-cards, set permissions.
  • Support of virtual Terminals, and Dell Laptops on a MS Virtual Server 2005 R2.
  • Test and support laptops dialing into RAS servers using Point-To-Point Protocol and password encryption.
  • Configured Apple workstations, laptops and printers to work in a network environment.
  • Installed and configured servers, desktops, laptops and communications equipment as required.
  • Maintain, Troubleshoot and repair all computers, laptops and printers as needed.
  • Replace hardware and install software for both Dell laptops and Hp laptops.
  • Repair and maintain printers, Laptops, computers and other hardware devices.
  • Manage 7 Laptop Carts each containing More than 50 laptops each.
  • Skilled in maintaining and troubleshooting computers, laptops and peripherals.

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15. Backup

average Demand
Here's how Backup is used in Network Support Technician jobs:
  • Perform regular system backups and recovery procedures, closely following standard operating procedures to ensure system security.
  • Configured/tested backup 4G connections ensuring antennas were properly mounted; configuration and performance complied with company guidelines.
  • Performed system maintenance for clients to include implementation of backup procedures, optimization and file management.
  • Network documentation, backup configurations and network diagrams including maintaining each account network matrix.
  • Created and regularly refined backup protocols to ensure data and network integrity.
  • Maintained backups, configuration management, and documentation for network architecture.
  • Resolved issues and maintained servers, data backup tapes/recovery.
  • Managed and maintained software/hardware inventories and network backups.
  • Maintain data backup routines and disaster recovery.
  • Developed and implemented Backup and Restore Procedures.
  • Managed backups while supporting network equipment maintenance.
  • Managed daily backups & performed restorations when required
  • Monitored and maintained nightly backup processes.
  • Provided server backup administration and monitoring.
  • Work with video asset providers to catch pitched assets to later ingest from backup servers to main CMM customer facing interfaces.
  • Monitor and repair all backup software.- Train and assist employees and clients in the usage of the database system.
  • Installed patches, Data backups, on call 24 hours 7 days a week handling all levels server support.
  • Managed day to day tasks and activities like updating, adding, backup and optimization of Directory Services.
  • Monitored VERITAS Backup Exec, performed data restores, as well as managed off site tape rotation.
  • Provide maintenance, data backup, desk side support, and remote resolution for assigned companies.

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16. Internet

average Demand
Here's how Internet is used in Network Support Technician jobs:
  • Assisted users with all computer/network/phone/internet/printer/copier related trouble.
  • Reported to management on any properties that were out of internet service after traffic was sporadically monitored.
  • Assisted pharmaceutical representatives with installation, internet connectivity problems, and printer issues throughout the United States.
  • Resolve network, intranet and internet connectivity issues after overnight networking IDF closet migration.
  • Acted as a liaison between customers and internet service providers and/or router manufacturers.
  • Provided support for a multitude of internet service providers nationwide.
  • Configured and troubleshot cable internet network connections.
  • Resolved Internet connectivity and system access issues.
  • Furnished installation and setup of Cisco IP phones and Ethernet based internet access for clients in Asian Pacific Corporate Services buildings.
  • Coordinated with vendors for installations such as cabling installations, phone and internet installations, Security System installation, etc.
  • Performed networking installation and troubleshooting, adding connectivity of labs and printers to remainder of campus Intranet and Internet access.
  • Provided more than 50 student housing complexes with broadband internet, cable TV, and related troubleshooting and support.
  • Assisted customers with internet connection issues, router setup and network issues, power cycles, and equipment failure.
  • Worked closely with the network administrator to resolve Internet and various network issues and to resolve AS400 issues.
  • Utilized extensive familiarity with Internet technologies (SMTP/MIME), HTML, FTP, Telnet and firewalls.
  • Worked with sales team and provided technical support for the IP data, internet and voice network.
  • Configured a router, Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender.
  • Silver Spring, MD Technical support for high speed internet and networking Customers and Service technicians.
  • Provided troubleshooting support for email, access to the internet and saving files on servers.
  • Fixed issues that cause site to go down by working closely with Internet Service providers.

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17. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Network Support Technician jobs:
  • Performed TCP/IP networking support remotely with virtually unlimited scope of support.
  • Provided troubleshooting and configuration for TCP/IP protocols, assigning and set up dynamic or static IP addressing via DHCP or DNS.
  • Network Operations Technician II Supported a national TCP/IP WAN network that consisted of frame relay, private line and Cisco routers.
  • Performed troubleshooting on network connectivity issues through different protocols such as TCP/IP, SMTP, FTP, HTTP etc.
  • Set up user accounts, assign user to groups, permissions and profiles, configure TCP/IP and DHCP.
  • Assisted in the conversion of the WAN from X.25 network to TCP/IP network on MCI WorldCom intranet.
  • Managed/Maintained the TCP/IP Ethernet based network for the Norfolk Community Service Board (NCSB).
  • Diagnose & repair network/hardware connectivity issues (TCP/IP & LAN/WAN) in areas throughout hospitals.
  • Configured TCP/IP and DNS, and oversaw all aspects of the internal email system.
  • Installed and maintained network cabling, equipment and workstations on a TCP/IP network.
  • Supported Windows 2000 (NT), and check TCP/IP settings for accuracy.
  • Gained experience in network connectivity troubleshooting, TCP/IP, DHCP, DNS.
  • Performed validation tests to verify status of TCP/IP and ATM wireless networks.
  • Support of networking WAN and LAN hardware and software, TCP/IP.
  • Installed/configured Network Protocols - including TCP/IP, OSPF, UDP.
  • Provided support on TCP/IP and other data communication protocols.
  • Provided support for all TCP/IP network configurations.
  • Worked with the following computer protocols: TCP/IP, RIP V2, EIGRP, and OSPF.
  • Worked with network protocols, including TCP/IP, DNS, SIP, and IMAP.
  • Supported protocols include TCP/IP, IPX/SPX and DEC LAT and DECNET.

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18. VPN

average Demand
Here's how VPN is used in Network Support Technician jobs:
  • Utilized Virtual Private Networks, (VPN's), for accessing company domains while working outside of the physical network.
  • Monitor Network Servers and Network Connectivity* VPN, Cisco, Phone System* Exchange2003\2007* Mange Active Directory resources* Support various Software applications
  • Selected to train new employees and provide technical support for all aspects of the managed VPN service implementation.
  • Perform Site-to-Site VPN isolation and repair by Physical layer troubleshooting for over 1500 national Marine Corps Recruiting Sites.
  • Researched vendor hardware/software OS issues, virus removal, data backup, firewall, security and VPN.
  • Worked 2nd/3rd tier tickets and performed software installations, troubleshoot home office networks and VPN problems.
  • Diagnosed and resolved network issues including IPSEC, SSH, VPN, DHCP and Domain Trust.
  • Maintained both production and separate test environment networks including VPN and wireless access.
  • Maintained and support Outlook, VPN, AT&T Mobility Network.
  • Network connectivity (wired, wireless, remote VPN).
  • Supported Windows applications and programs to include Cisco VPN software.
  • Maintain VPN, UNIX system/server and LAN/WAN network outages.
  • Configure and manage VPN's through sonic firewalls.
  • Support VPN client software and remote VPN hardware.
  • Configured ASA 5510 for AnyConnect VPN Client access.
  • Maintain file servers and VPN gateways.
  • Assisted users with VPN connectivity issues.
  • Provide VPN access to approved users.
  • Assist clients remotely with VPN issues.
  • Implement VPN and support connections.

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19. Voip

average Demand
Here's how Voip is used in Network Support Technician jobs:
  • Provided assistance to Telecommunications Manager with transition from analog phone system to Cisco VoIP system.
  • Developed and installed business VoIP telecommunications systems.
  • Managed all VoIP technology and phone configuration.
  • Collaborated with Professor's, student's and support staff with wireless, VOIP, and school portal issues.
  • Configure, monitor, and deploy all VOIP phones using Cisco Web based terminal services.
  • Repaired & maintained customer call-flows, auto-attendant configurations, and other custom VoIP set ups.
  • Assisted supervisory personnel with maintenance and troubleshooting of issues related to the VOIP issues.
  • Procure Video and VoIP Telephone system quotes from vendors for all 3 divisions.
  • Assisted with configuration and installation of VoIP system along with L.A.N.
  • Installed and configured Cisco VOIP phones for the World Bank Group.
  • Handle service on switches for Cisco VOIP phones.
  • Configured Cisco VOIP phones utilizing Cisco Call Manager.
  • Install access point and VoIP phones
  • Configured Cisco VOIP phones, Tandberg Video Teleconference equipment and satellite communication links for monthly Fleet Synthetic Training.
  • Configure VoIP equipment like Asterisk IP PBX and detect network problems by using network analyzers like Wireshark and Soft perfect.
  • Configured new phones for existing phone system Highlights: Part of team that upgraded telephone system to use VoIP.
  • Maintained Cisco (VOIP) phones/faxes and Cisco Video Conferencing, Cisco Softphone using Cisco CallManager and Cisco Unity.
  • Administered/supported the Avaya VOIP phone system (hardware/software); assisted in upgrades/migration to new system.
  • Develop & implement technical documentation procedures and practices for the Atris Patented VoIP and Network System
  • Configured VoIP phones for network Followed through with callback to assure customer's satisfaction.

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20. Netware

average Demand
Here's how Netware is used in Network Support Technician jobs:
  • Administered NetWare 4.1 and AIX system administration, maintaining user profiles, group rights, And network queue administration.
  • Created and maintained system user accounts for Windows 2000/NT & NetWare.
  • Assisted with installation of Novell NetWare servers and connecting workstations to an Ethernet network.
  • Planned and Implemented Migration from Netware 4.11 to Windows 2000 Servers and Professional.
  • Network management and Novell NetWare 3.12 file server installation and support.
  • Provided System Administration of Windows NT 3.51 and Novell Netware 3.12 networks.
  • Created user and login script in Netware and Windows environment.

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21. PCS

average Demand
Here's how PCS is used in Network Support Technician jobs:
  • Deployed and configured Out-of-Warranty PCs.
  • Provide support for PCs, printers, fax machines, copiers/scanners, data network equipment, servers and other infrastructure systems.
  • Install memory upgrades, system boards, and other hardware into PCs resulting in continued efficiency when operating PC's.
  • Helped network engineer team cabling and setting up (routers, switches and PCs) new networks in several states.
  • Configured and checked quality of final products, which includes building PCs/laptops and loading the appropriate software applications for clients.
  • Updated Point of Sale equipment including PCs, touch screen monitors, receipt printers, scanners and pin pad devices.
  • Perform backups and restore on PCs, Diagnose malfunctioning units, Repair hardware problems, Repair software configuration problems.
  • Use of deployment services and direct installation media to install functioning Linux OS on the tested and repaired PCs.
  • Provided professional Desktop Support to over 1000+ users which included the installation and configuration of PCs and phone systems.
  • Repair and support Desktop, Laptop PCs Printers including Installation, Configuration, Troubleshooting, Upgrade and peripherals.
  • Set up new PCs with Windows 2000 image and installed in users' offices, including data transfers.
  • Configured various devices across local area networks including PCs, Macs, printers, network cameras and projectors.
  • Diagnose hardware and software problems associated with local and wide area network environments, PCs, and software
  • Set up workstations (PC and phone) for new users, and re-imaged PCs as needed.
  • Cataloged, tagged, and recorded PCs and Peripherals to ensure accuracy for asset management data.
  • Imaged new PCs, installed software, and kept inventory of all PCs ready for deployment.
  • Install, configure, and troubleshoot servers, PCs, and other network attached devices.
  • Configure PCs and laptops, problem ticket resolutions and track problems using Solar Wind system.
  • Rolled out Windows 95 on 100+ PCs and laptops one month ahead of schedule.
  • Installed hundreds of PCs, printers, faxes, peripherals and network devices.

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22. User Accounts

average Demand
Here's how User Accounts is used in Network Support Technician jobs:
  • Configured user accounts and reset passwords for customers, updated/modified Active Directory.
  • Created user accounts, security groups and memberships, distribution lists, and Microsoft Exchange accounts within Microsoft Active Directory.
  • Administered and maintained Active Directory, Microsoft Exchange Server, Blackberry Enterprise Server user accounts, and devices.
  • Create user accounts for new employees and configured Cisco CP7940G and Cisco 7960 for new phones for users.
  • Lead the account creation team which included creating, changing and deleting user accounts per employee status.
  • Create and maintain user accounts, computer accounts, groups and distribution lists in Active Directory.
  • Provided system password and email support through the creation, deletion and maintenance of user accounts.
  • Created and managed user accounts and groups, and set up trusts among the domains.
  • Manage active directory by creating, updating, and deleting computer and user accounts.
  • Configured tax software specifically (price lists, user accounts) for each office.
  • Supported key portal Web integration by manually correcting data for 2,000 user accounts.
  • Created and deleted user accounts, and set group policies via Active Directory.
  • Administered user accounts and group policies to faculty, teachers, and students.
  • Manage employee workstation moves and set-up new hire workstations and user accounts.
  • Create, manage, and maintain NT user accounts for several domains.
  • Migrated domain user accounts from NT 4.0 to Microsoft Active Directory.
  • Administered email servers and user accounts as well as daily backups.
  • Interfaced with LAN administration to create and maintain current user accounts.
  • Manage user accounts, assign needed permissions, resolve user problems.
  • Managed and administered user accounts for 1400+ users in Active Directory.

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23. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Network Support Technician jobs:
  • Processed internal & external trouble tickets via company specific applications for quick resolution.
  • Resolve trouble tickets for over 600 users related to hardware, software, and network problems in person and remotely.
  • Create, triage, and work trouble tickets from inception to completion, escalating to the appropriate groups when necessary.
  • Provided support to resolve NOC assigned trouble tickets for e-mail, phone, and fax connections & POTS Lines.
  • Engaged and tracked Priority 1 issues with timely documentation, resolution and closure of trouble tickets.
  • Created trouble tickets in Remedy and assigned to correct teams to adhere to Service Level Agreements.
  • Assisted with trouble tickets that were routed to the department queue in HP Help Desk system.
  • Open, update, resolve, track, and document trouble tickets with ITB Service Manager.
  • Monitor, resolve and create trouble tickets using BMC Remedy Action Request System.
  • Performed first-line diagnostics on subscriber network trouble tickets and issues that are escalated.
  • Prepare daily trouble tickets for bundle repair services nationwide as a CSR.
  • Opened new trouble tickets and send them to the proper groups.
  • Created, coordinated, updated, and follow-up on trouble tickets.
  • Reviewed and corrected repair trouble tickets and new service orders.
  • Correlated outages from trouble tickets received to update other departments.
  • Respond to software and hardware trouble tickets in Veterinary Hospital.
  • Respond to user's requests and resolve trouble tickets.
  • Used remedy and heat applications to manage trouble tickets.
  • Create Remedy trouble tickets for all help requests.
  • Processed trouble tickets in 3 different ticketing systems.

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24. OS

average Demand
Here's how OS is used in Network Support Technician jobs:
  • Reduced stress levels of customers by adopting a cooperative attitude and positive approach to instill confidence in technical advice.
  • Strengthened internal communication and developed new process for creating improved policies/ procedures by encouraging usage of Microsoft SharePoint software.
  • Received four months of intense military training in configuring and supporting Cisco designed networks and Microsoft servers.
  • Update hospital intranet site content including policy and procedure documents after conversion to PDF format as necessary.
  • Investigate possible attacks by gathering information from other sections to locate and mitigate possible vulnerabilities.
  • Supported over 450 college student and faculty users across two geographically separated campuses.
  • Maintain strong and positive work relationships with even composure in extremely difficult situations.
  • Identified customer requirements and proposed changes to increase network performance and security.
  • Monitored Toshiba telecommunications system, and audience polling system during live broadcasts.
  • Performed monthly Microsoft Security Updates on Development and Production Servers as scheduled.
  • Analyzed, trouble-shot, and diagnosed various network issues utilizing state-of-the-art technologies/protocols.
  • Investigate loss of alarming and isolate/repair or involve the repair individual needed.
  • Maintained Microsoft Exchange Server 2010 including installing and maintaining Blackberry Enterprise Server.
  • Used Site-Wide Licensing solutions to cost effectively add multiple System client workstations.
  • Identify root cause of networking bottlenecks utilizing diagnostic hardware and software.
  • Fixed limited or no connectivity or limited connectivity issues when possible.
  • Provided remote end-user and field technician network support for Microsoft personnel.
  • Cross-trained to assist end users in centralized and distributed networking environments.
  • Analyzed costs resulting in reduction of finance in redundant technology-related expenses.
  • Research emerging technologies and submit proposals to customer for equipment.

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25. Helpdesk

average Demand
Here's how Helpdesk is used in Network Support Technician jobs:
  • Performed backups, configuration changes, and upgrades on the HelpDesk Ticket System.
  • Fielded HelpDesk calls and resolved problem tickets.
  • Conducted quality monitoring, system performance and prepared operational reports in a helpdesk environment.
  • Provided Helpdesk phone support call/ticket management and escalation via Magic Ticketing System-CRM/Remedy.
  • Manage helpdesk for the receiving and tracking of hardware/software/network service requests.
  • Provided training and guidance to the Helpdesk on problem definition, problem determination and guidance to be given to computer users.
  • Administered college-wide online Helpdesk, including maintenance of network servers and software, and managed user and technician accounts on same.
  • Provided helpdesk and desktop support for end-users utilizing Microsoft CRM to log all issues and steps taken to resolve the issue.
  • Supported network users at 4 locations, responsible for daily and weekly backups, answered helpdesk calls, updated software and drivers
  • Provide 100% phone Tier II support as a team member of the Hospital s Helpdesk staff on a daily basis.
  • Perform Helpdesk tasks, creating and closing trouble tickets, following up with customers until their issue is resolved.
  • Provide training and mentoring for all new hires in AT&T Mobility's Field Service Delivery Helpdesk.
  • Used the HEAT ticketing system to schedule, execute and close Helpdesk Service request.
  • Monitored Helpdesk call system, document call history, and escalated unresolved calls.
  • Provided helpdesk support for 375 end users using company's proprietary ticketing software.
  • Supported 10-member level II Helpdesk team to resolve advanced and escalated issues.
  • Take helpdesk calls and provide desktop support for supported software and hardware.
  • Provided Helpdesk/ End-user support for hardware, software and Windows operating systems.
  • Install and configure software and respond to problems reported from the Helpdesk.
  • Experienced in providing excellent helpdesk support to users and remote users.

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26. Software Applications

average Demand
Here's how Software Applications is used in Network Support Technician jobs:
  • Supported and upgraded proprietary software applications, used Remedy ticket system and provided remote assistance for users
  • Handled technical questions regarding operating systems and software applications.
  • Updated and installed various software applications.
  • Provided training on all software applications
  • Installed, tested, and managed both client based and client/server based software applications in support of the instructional process.
  • Provided needed training on supported software applications as well as PC maintenance and network management for 15+ users.
  • Coordinated the timely repair of hardware and software applications and provided supervision to network team.
  • Provide testing and evaluating the software applications and systems that make computers function
  • Upgraded software applications and hardware peripherals for both laptop and desktop computers.
  • Provided training and instruction to end-users in various hardware and software applications.
  • Trained users in various software applications, and network related procedures.
  • Trained new users on existing medical and office software applications.
  • Maintained current knowledge, relevant hardware and software applications.
  • Implemented, supported and maintained windows & software applications.
  • Install various software applications i.e.
  • Tested AT&T Software Applications, Microsoft Applications and Service Packs before the SMS push was ran.
  • Instructed students in computer programming, Office 97 & 2000 and Corel WordPerfect 8 software applications.
  • Lead field technician for software rollouts on company developed software applications and all required hardware.

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27. Ethernet

average Demand
Here's how Ethernet is used in Network Support Technician jobs:
  • Used tools and equipment for toning out network jacks, phone lines, running network lines, and making Ethernet cables.
  • Perform hardware maintenance and set-up systems to enable them to access the network via IBM Token Ring cables and Ethernet connections.
  • Performed installation, configuration, and the maintenance of personal computers, switches, Ethernet networks, and network cabling.
  • Ensured that all ports pointing toward Ethernet access devices have the Quality of Service (QoS) configuration applied.
  • Terminated and installed Ethernet cat 5 cable utilizing TIA/EIA T568B standards for straight through and cross-over.
  • Network Support for company (600 users) converting from Token Ring to Ethernet.
  • Installed Ethernet wiring, hardware, software, and support points for systems.
  • Provided technical support for LAN, and WLAN including Ethernet structured cabling.
  • Acquired skills in setting up wireless, Ethernet and USB connections.
  • Installed Ethernet cables from workstations to equipment room.
  • Established network connectivity via Ethernet and Token Ring.
  • Implemented and Configured LAN protocols like Ethernet, VLAN, STP, RSTP, and VTP.
  • Designed and installed multiple fiber optic and Ethernet network topologies.
  • Enable network connectivity through Fiber, Ethernet & Wi-Fi topologies.
  • Managed IP Address allocation and administration Installed cat 5e/6 ethernet cables with RJ45 connectors and testing end-to-end connectivity
  • provided network connectivity to consumers by network patch cabling, including ethernet cabling and fibers.

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28. DNS

average Demand
Here's how DNS is used in Network Support Technician jobs:
  • Maintain network resources such as Microsoft Exchange 2003, Microsoft Server, Microsoft DHCP and DNS.
  • Assisted in assigning new DNS servers and new IP addresses to all our customers.
  • Create, modify and delete DNS and DHCP records.
  • Edited and created DNS files for hosted customers.
  • Keep documentation on all corporate DNS/DHCP changes.
  • Resolve email and DNS problems.
  • Maintain DNS/DHCP servers and database.
  • Configured and Maintained Windows 2003, 2008 sever, DNS, DHCP, FTP, TFTP and Microsoft Exchange.
  • Modify zone files for rDNS requests.
  • Installed & configured WINS, DHCP Installed & configured DNS, IIS (FTP Server, WWW server) for intranet.
  • Migrated, created, and managed pools and clusters in F5 Big IP GTM 3DNS load balancers across multiple Datacenters.
  • Use Avaya ASA and CMS to configure and/or modify extensions, vectors, hunt groups and VDNs.
  • Monitor CMTSs, UPSs, Email/DHCP/DNS servers for brute force attacks.

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29. Infrastructure

average Demand
Here's how Infrastructure is used in Network Support Technician jobs:
  • Helped manage, design, support and maintenance of network infrastructure for various state-of-the-art security Integration and manufacturing companies.
  • Monitored and reported metrics for effectiveness of support services to include service availability, infrastructure capacity and service levels.
  • Managed network infrastructure and supported conversion of SQL database Supervised repairs of xerography microfiche developers for office production.
  • Experienced in troubleshooting, specialty network management, and security-related systems within a network infrastructure.
  • Secured and protected integrity of the University Hospital's equipment, facilities and infrastructure.
  • Functioned as a project manager for installations, upgrades and modifications to network infrastructures.
  • Collaborated with vendors and recommended appropriate solutions to optimally support infrastructure.
  • Performed installations, maintenance and configured critical Microsoft Windows server infrastructures.
  • Assist with diagnostics, troubleshooting and repair of computer/network infrastructure.
  • Supported Cisco infrastructure, Routing/Switching, Security and configuration changes.
  • Designed, installed and configured the network infrastructure and peripherals.
  • Maintained infrastructure throughout multiple NewPointe departments throughout Northeast Ohio.
  • Supervised and installed company s wired and wireless infrastructure.
  • Configured new equipment and integrated into current infrastructure.
  • Planed and supported network and computing infrastructure.
  • Maintained the dormitory infrastructure for the entire campus
  • Planned, designed and implemented network infrastructures.
  • Installed additional network infrastructure as needed.
  • Develop daily conference calls and monthly reports that provided oversight for management in IT infrastructure development, maintenance and support structures.
  • Support of Network Infrastructure by troubleshooting Wi-Fi and Ethernet issues around campus, as well as installation of routers and hubs.

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30. Symantec

low Demand
Here's how Symantec is used in Network Support Technician jobs:
  • Helped implement corporate-wide conversion from Symantec Anti-Virus 10 to Trend Micro OfficeScan anti-virus software.
  • Installed and Configured Pre-Defined Image on Company Notebooks with Symantec Ghost.
  • Performed Server 2008 and Symantec updates and applied patches to software when instructed by Director of IT.
  • Used Symantec Ghost to build, rebuild, and deployment for repaired or asset management.
  • Ensured data protection and restores performing network tape backup using Symantec Backup Exec v10.
  • Maintained Symantec Backup Exec tape library to verify integrity of all system data.
  • Configure and install new computers using Windows Deployment Server or Symantec Ghost Server.
  • Create and deploy personal computer images using Symantec GHOST and Microsoft RIS.
  • Administered Symantec Endpoint Protection Manager software for all sites.
  • Imaged users new work stations using Symantec Ghost Software.
  • Install and configure Symantec Anti-Virus Corporate Client 11.0.
  • Configured and maintained site firewall, Cisco Intrusion Detection System & Symantec Corporate Antivirus.
  • Maintained Symantec Backup Exec Software by managing dailybackups and weekly off-site tapes.
  • Installed, configured, and monitored Symantec Norton Antivirus.

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31. Citrix

low Demand
Here's how Citrix is used in Network Support Technician jobs:
  • Provided daily support to the network group by resetting domain passwords, citrix profiles, and adding computers to the domain.
  • Deactivated and removed computer accounts and added user to security groups within exchange, outlook, active directory and citrix client.
  • Worked on Citrix Enterprise Server 4.5, reset user's sessions, maintained printers, and application deployment.
  • Supported 6 Windows servers 2000/2003, Proxy server network interfaces HP managed network switches and Citrix connections.
  • Upgrade hardware to Citrix receiver for greater speed within CEMR (Electronic Medical Records) processing.
  • Remedy ticket system, SMS, Citrix server, using SolarWinds, WindowsXP/Outlook03/LAN/WAN/WLAN/VPN/Active Directory
  • Diagnose service outages & remote fluxes utilizing Remedy & Citrix software.
  • Managed central software (Citrix) resource Windows Server 2003 Standard.
  • Managed remote access to small Citrix farm and Terminal Servers.
  • Configure Citrix, adding and upgrading applications as needed.
  • Administered NT Server & Citrix MetaFrame Terminal Server.
  • Assisted users with Remote Access/VPN/Citrix setup and issues.
  • Learned the basics of a Citrix environment.
  • Supported Citrix XenApp thin client & applicationpresentation.
  • Work with Altiris/Citrix/Active Directory in production environments.
  • Installed and configured Citrix Metaframe 1.8 server used by Corporate Technology department to provide remote after hours network support.
  • Support various VPN protocols including Cisco Anyconnect, Juniper Pulse, and Citrix to authenticate with remote facilities.
  • Use Citrix Metaframe for virtual workplace solutions such as access to applications, information, etc.
  • Lead engineer and administrator of Legg Mason's 250 user Citrix and Windows Terminal Server environment.
  • Monitored the Enterasys switches through Citrix.

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32. SQL

low Demand
Here's how SQL is used in Network Support Technician jobs:
  • Converted IIS Web environment to LinuxApacheMySQL.
  • Provided administration for Microsoft Back office products including Exchange, SNA, IIS, Proxy, and SQL server.
  • Perform extensive research with log files and SQL (6.5 / 2000) databases for incident report resolution.
  • Updated and maintained Windows 7/10 systems and software that utilized SQL databases, and x-ray imaging.
  • Maintain and grant or revoke access to seven SQL Server databases and related Access applications.
  • Configure Dell and HP servers with Windows Server 2003 and SQL for use in production.
  • Provide end user support for LAN/WAM/VLAN, client server, web testing and SQL.
  • Managed SQL database moves, updates, backups, for end users,.
  • Configure and troubleshoot Windows 2003 server and MS SQL related issues on servers.
  • Run SQL queries against databases for reports and data correction as needed.
  • Create reports, gather information and query data using SQL.
  • Designed SQL databases and developed tables for local user access.
  • Created and manage SQL accounts in WinWACA.
  • Network Administrator of Windows and SQL Server.
  • Helped maintain ASA, Cisco switches, HP switches, Telesystems phone server and SQL Database servers.
  • Install and configured SQL 2000 servers Install and configure SONICWALL and Linksys security network devices as small business solutions.
  • Migrated and Updated Welch Allyn CardioPerfect SQL Server Software and Database.
  • Upgraded Kaspersky Endpoint Security 8.0 to [ ] & NetAgent 8.0 to 10.0 Installed SQL Server 2008 Enterprise on 2 servers.

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33. Access Points

low Demand
Here's how Access Points is used in Network Support Technician jobs:
  • Completed the installation and configuration of Orinoco 802.11b/a/g wireless broadband access points and Orinoco wireless point-to-point bridges.
  • Configured and installed Cisco switches and network access points in 10 factories worldwide, often installing networks from scratch.
  • Installed, tested and configured ubiquity access points for the police department s daily video uploading.
  • Provided technical support for network including router, firewall, and wireless access points.
  • Installed 351 Cisco wireless Access Points and associated software.
  • Write bash test scripts for access points.
  • Configure HP & Cisco wireless access points.
  • Maintain switches and wireless access points using network tools such as Netsight or putty.
  • Installed and configured 2 Wireless LAN's using 8 Cisco Aironet access points.
  • Installed Aerohive Wireless Access points in two clinics.
  • Unbox and install wireless router/access points.
  • Configured switches, microwave links, Zone Directors, Mikrotiks, access points and PDUs for Time Warner Hotzones.

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34. Computer System

low Demand
Here's how Computer System is used in Network Support Technician jobs:
  • Supported and troubleshot college computer system issues across two geographically separated campuses.
  • Receive, analyze and immediately respond to problem requests regarding computer systems.
  • Supervised and tutored students in efficient utilization and configuration of Computer system
  • Complete refresh of 24 computer systems, 3 MS servers with related Kodak dental software and 20 networked printers networked.
  • Support and service computer systems and peripherals at medical practices in Pennsylvania, New York, and New Jersey.
  • Deal with software and hardware to install or replace drives, memory, and cards in computer systems.
  • Installed, maintained and networked computer systems and software applications for multiple businesses with a variety of environments.
  • Create backups of computer systems, install fresh OS, and restore user data to the system.
  • Installed/Configured, Operational Tested, evaluated and Maintained Packet Switching Computer Systems and components (DOD).
  • Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems.
  • Repair and maintenance of commercial and residential client's computer systems and networks.
  • Installed and maintained physical components of college's computer systems.
  • Assist manager with major upgrades and repairs of microcomputer systems.
  • Deploy and configure computer systems for new employees.
  • Identified, troubleshot and repaired computer systems.
  • Image computer systems via SCCM.
  • Recommend updates to ensure operation and act as the technical expert in solving computer system problems.
  • Build, repair, and maintain/protect computer systems from spyware, viruses, adware and malware.

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35. Mac

low Demand
Here's how Mac is used in Network Support Technician jobs:
  • Validated applications still worked properly after security patches were applied on client machines.
  • Assisted pharmaceutical representatives with computer lockouts and resetting their password.
  • Improved network performance by monitoring and maintaining Virtual Machines.
  • Installed and configured virtual environment machines for testing purposes.
  • Verified next day business functionality of moved machines.
  • Provided IMAC (installs, moves, adds and changes) logistical support for both Morgan Stanley and The Gap offices.
  • Provided network and user support for over 100 Mac users, including storage-area network for transferring large files across peer-to-peer network.
  • Provided technical support for Windows 7, 2008, Macintosh OS 9, OS X, and Vista operating systems.
  • Provide day to day regular maintenance of hardware for local machines as well as relocation of machines when required.
  • Machined the parts using lathes, mills, sanders, band saws, and plastic extrusion rapid prototyping.
  • Supported Windows 95/98, Windows NT, Windows 2000, and Macintosh operating systems in a networked environment.
  • Administered and managed a network with 100+ users and 500+ machines using Windows 2000 Server with Active Directory.
  • Worked on project to reset all machines in this environment from dedicated IP addressing to DHCP addressing.
  • Gained knowledge in system codes for fax machines.- Monitor and run the backup UPS systems when necessary.
  • Migrated end users data from old machine to new machine and install new software and configure use
  • Performed upgrades on operating systems, hardware, and software on all internal and remote machines.
  • Install security updates and patches on Windows Server 2008 R2 machines during scheduled maintenance times.
  • Lead technician for CVS pharmacy who had over 5,000 devices and was our largest client.
  • Give customer service installing software and hardware, working face-to-face or remote onto their machines.
  • Installed and maintained POS terminals, readers for copiers, laundry facilities, vending machines.

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36. Linux

low Demand
Here's how Linux is used in Network Support Technician jobs:
  • Designed, implemented, and administered Linux and Windows server environments.
  • Identified user interface issues concerning Linux-based operating systems.
  • Configure, troubleshoot, and correct hardware and software problems in Windows NT/ Windows 2000 Server/ Linux network environment.
  • Installed Red Hat Linux P2P servers, and troubleshot those as well.
  • Worked with Apple and Microsoft with limited exposure to Linux.
  • Managed a technician scheduling system based on Linux.
  • Installed operating system for Linux and window server.
  • Replaced MS Backoffice servers with Linux solutions whenever viable.
  • Installed and configured RedHat Linux and Solaris systems.
  • Provided patches and security updates with WSUS, VMware VCenter and Linux.

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37. Vmware

low Demand
Here's how Vmware is used in Network Support Technician jobs:
  • Maintain high availability on HP and Dell enterprise servers using Win2000 & 2003 and VMware ESX 3.0.
  • Tested and deployed applications and updates within a local and server VMWare environment.
  • Maintained and troubleshot VMware ESX server related issues.
  • Deployed new ESET Server on VMWare.
  • Maintained virtual servers running on VMware.
  • Installed, configured, update, and maintain second print server via VMware/vSphere and Server 2008 R2.
  • Configured and supported virtual server software, ESX VMware and VCenter.
  • Monitor and maintain Virtualization included Hyper V and VMWare.
  • Maintain VMware environment for virtual servers improving uptime.

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38. Network Security

low Demand
Here's how Network Security is used in Network Support Technician jobs:
  • Followed computer network security guidelines procedures accountability for user access and password protections for VPN users across the globe.
  • Trained end-users on new software applications and network security procedures.
  • Facilitated instruction for users on improving network security protocols.
  • Network Security, Network administrator.
  • Accomplished network security and hardening.
  • Design, Plan, Deploy, Document, and Maintain workstations, various applications, network security and LAN/WAN/Wireless network configurations.
  • Experience with network security, network firewalls, access control management, and standard security monitoring tools and principles.
  • Assisted customers with network security and abuse issues, and maintained compliance and audit control of client information.
  • Coordinate and conduct critical system outages to apply new network security configurations bringing equipment into DISA STIG compliance.
  • Provided classroom training to new team members on TCP/IP, Cable Modem configurations, and network security.
  • Route support requests, manage user accounts and applications, and comply with network security guidelines.
  • Administer network security, setting up new users and deleting old users from the network.
  • Performed audits, including IT Corporate Policy, Compliance, Network Security and Disaster Recovery.
  • Train end-users to work with software and network security applications including Microsoft Office.
  • Assessed network security issues LOWES, Goose Creek, SC Customer Service Associate.
  • Administered network security, Active Directory, file permissions and firewalls.
  • Maintained PC stability and network security by keeping all system patched.
  • Configured VLAN's and ACL's for added network security.
  • Oversee network Security and manage activities through different network.
  • Monitor all aspects of network security.

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39. Local Area

low Demand
Here's how Local Area is used in Network Support Technician jobs:
  • Assemble personal computers and servers, and may set up local area networks of computers and other related devices.
  • Established, sustained, and operated a local area network of Windows NT workstations ran by Windows NT Server.
  • Rendered basic desktop and tablet support with corporate local area network (LAN) and hosted applications.
  • Provided Levels 1 & 2 Network Technical Support for home and small business Local Area Networks.
  • Installed, configured and tested local area network hardware consisting of servers, hubs and switches.
  • Installed and maintained the hotels WIFI connectivity and all devices on its local area network.
  • Monitor, evaluate & report Wide & Local Area (WAN/LAN) Networks.
  • Maintained The Hartford's alternate Data Center Wide and Local area network environments.
  • Clone computers using Norton Ghost, and troubleshoot local area connection problems.
  • Maintain and support Local Area Network and End Users.
  • Help maintain two local area networks.
  • Maintained computer hardware/software for our Pharmacy customers across the Southeastern Region Configured and installed local Area Networks (LAN s).
  • Resolved complex issues on the Local Area Network (LAN) in a timely manner.
  • Installed, setup, and maintained computer systems on a Local Area Network.
  • Repaired and Upgraded School Computers Maintained and Backed up Local Area Network Servers
  • Assisted in server administration on Novell 3.12 local area network.

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40. Network Devices

low Demand
Here's how Network Devices is used in Network Support Technician jobs:
  • Accessed, controlled and performed troubleshooting on network devices remotely.
  • Documented network devices per company policy.
  • Maintained network devices and peripherals.
  • Configured and upgraded network devices.
  • Provide technical support for all enterprise network devices, servers, workstations, and end user applications.
  • Rack and stacked a variety of HP and Dell servers as well as Cisco Network devices.
  • Upgraded codes on network devices with new releases as needed or requested.
  • Combined, these accounts comprised 28,000 network devices.
  • Assist Customers onsite and remotely on the maintenance and support of their Servers and network devices.
  • Direct command-line interaction with network devices (UBRs/CBRs, ADVAs, etc.)

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41. Desktop

low Demand
Here's how Desktop is used in Network Support Technician jobs:
  • Perform software and hardware upgrades and installations involving multiple microcomputers configured for desktop, portable, and server operations.
  • Assisted with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Facilitated user and desktop support -Installed and troubleshooted workstations -Managed hardware purchasing and vendor interactions
  • Provided desktop and server technical support to corporate business clients in Southeastern North Carolina.
  • Provided essential instructions and user maintenance procedures to suitable desktop end-users.
  • Managed all servers remotely using remote desktop and terminal services.
  • Assisted in end-user support of desktop operating systems and applications.
  • Maintained software inventory and created standard user desktop image.
  • Conducted troubleshooting for both desktop and network infrastructure problems.
  • Inventory management of desktops/laptops and all related peripheral devices.
  • Ensured LAN connectivity and quick resolution of desktop/network problems.
  • Performed routine laptop/desktop maintenance and troubleshooting.
  • Provided desktop support with any connectivity issues
  • Provided desktop assistance and telephone support.
  • Position of Desktop/Network Support Technician.
  • Contract Position: Upgrades, delivery, setup, troubleshoot, and repair of Laptop, desktop, and server systems.
  • Performed weekly back up and imaging of all systems, upgraded desktop and laptop hardware and troubleshoot specific school software compatibility.
  • Provide desktop hardware and software support for over 400 users in a corporate environment via in person, email and telephone.
  • Identified and troubleshot various issues related to desktop computer hardware, operating systems, and software applications for Windows desktops.
  • Supported PC users experiencing hardware and software problems and with various applications including DOS, Windows, desktop publishing,.

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42. T1

low Demand
Here's how T1 is used in Network Support Technician jobs:
  • Use Orion network traffic analyzer to monitor network health and create new work orders to address T1 circuit issues.
  • Configure CE gateways with serial / T1 WAN Frame Relay or Point-to-Point access with IGP on the LAN.
  • Used T3AS test equipment to test the quality and continuity of digital T1.
  • Configured T1 and T3 leased lines for voice and data communication.
  • Resolved digital T1 outages for both customers and CTC offices.
  • Provision, troubleshoot and repair Special Circuits: OC-12, DS3, T1, and DS0 circuits.
  • Answered technical support phone calls and processed 56k, ISDN, DSL, and T1 orders.
  • Coordinated with ISP's to resolve T1, Cable and DSL outages.
  • Install and Configure Dialogic Digital boards T1/E1 and SS7 (Signaling Seven) boards.
  • Upgraded all remote sites from single T1 to multilink T1 MPLS connectivity.

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43. Unix

low Demand
Here's how Unix is used in Network Support Technician jobs:
  • Provided system administrator support, account management and network analysis of data on Windows NT 4.0 and UNIX servers.
  • Support UNIX and Windows servers supporting the SMS, MMS, WAP, and other mobile telephony applications.
  • Maintain course, and textbook database into UNIX based Point Of Sale system for University Bookstore.
  • Key in all semester, course, and textbook data into UNIX based POS system.
  • Manage file recovery for Windows and Unix server platforms utilizing IBM TSM software.
  • Coordinated the maintenance of legacy UNIX servers and all related peripheral equipment.
  • Worked with various Linux/UNIX Distributions like Ubuntu, Red Hat.
  • Monitor mainframe system console and UNIX system console.
  • Queried UNIX servers to pinpoint nationwide network problems.
  • Assessed system standards for 500 + workstation and 10 UNIX and 10 MS Exchange sever.
  • Maintained UNIX SCO System for GEAC (Accounting System).
  • Fortified IBM BLADE SERVER on AIX UNIX.
  • Supported a Windows/Unix network with over 500 users.

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44. IOS

low Demand
Here's how IOS is used in Network Support Technician jobs:
  • Maintained accurate inventory of over 400+ pagers, two way radios, cell phones, and assigned them to personnel.
  • Handle escalated calls, or complex scenarios from the call center directly, and direct transfers from the IVR System.
  • Assisted Field Technicians in troubleshooting, configuring and installing, password recovery, and IOS upgrade on supported devices.
  • Utilized UNIX tools and analysis systems to perform call traces to replicate call scenarios through the switches.
  • Provide day to day network/technical support for IOS, Windows Client and Server environments and applications.
  • Deploy and support mobile devices running various operating systems including: Windows, Android and IOS.
  • Served as Cisco IOS expert; provided help desk support for several major clients.
  • Installed and maintained Microwave Radio networks for SCADA support (MDS radios).
  • Assisted with Cisco Router and switch maintenance through Cisco IOS.
  • Provide day-to-day and after-hours support for FIOS video services.
  • Support for CatOS and IOS based network devices.
  • Worked with Cisco IOS, Bay Networks, and all layers of the OSI model.
  • Manage all Windows, Apple OS and iOS, Chrome operating systems, servers and active directories.
  • Ensured the regular maintenance of Service PAC's, software, drivers, and BIOS updates.
  • Monitored network traffic with Cacti, Solar winds, MRTG & Nagios.
  • Changed user passwords, configure BIOs on user and mission MIP's.
  • Work with Android, iOS and Blackberry devices.
  • Configured and tested iOS and Android devices.
  • Assist customers with virtualization, RAID, BIOS, server configurations, and configuration of iLO & KVM over IP.

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45. PBX

low Demand
Here's how PBX is used in Network Support Technician jobs:
  • Initiated a PBX phone migration as well as the complete installation of a server rack for a client.
  • Provided PBX configuration and maintenance of user's phone and voice mail systems.
  • Handled proactive and reported network issues involving hardware, WAN/LAN/PBX/Dedicated and Switched services.
  • Worked with PBX vendors to resolve call functionality and on-ramp integration issues.
  • Assist with the planning of forklift upgrade of PBX system.
  • Perform basic PC, PBX, and network software programming.
  • Installed, repaired, and maintained PBX telephone systems.
  • Maintained PBX and Modular Messaging patches and upgrades.
  • Program and support in-house Harris PBX Switch.
  • Assumed role of Telecom Administrator and ran a Nortel/Meridian PBX.
  • Configured changes into Avaya Definity PBX.

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46. DSL

low Demand
Here's how DSL is used in Network Support Technician jobs:
  • Opened and resolved trouble tickets, reset DSLAM cards remotely for line-shared circuits and resolved connectivity issues.
  • Trained on Proprietary Commercial Systems, Mainframe, PC, and ADSL support for Verizon nationwide.
  • Provided technical support for all AT&T DSL service.
  • Layer 2 and Layer 3 ADSL Network Troubleshooting.
  • Configured and upgraded firmware and DSL router software.
  • Assisted end-users with DSL technical issues.
  • Monitored DS1, DS3, Frame-Relay, OC, PRI, CAS, DSL, and LAD circuits.
  • Configured and troubleshot ADSL and DOCSIS connections on Alcatel, Cisco, and Motorola equipment.
  • Performed acceptance test of DSL circuitry between the Demarc block and 5e switch.

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47. Network Operations

low Demand
Here's how Network Operations is used in Network Support Technician jobs:
  • Corrected Address blocks, Switch and Server configuration before escalation to Network Operations for further investigation.
  • Full network operations support in a mission critical enterprise level environment.
  • Answered user inquiries in person or telephone concerning network operations.
  • Ensured tracking and accurate payment resolution for network operations.
  • Assisted in providing first-tier support and problem escalation for government client service offerings, network operations, equipment, and installations.
  • Network TAC Support, level-2 support for Network Operations includes lab testing/duplicating network issues and vendor escalation and management.
  • Handled high priority and multiple tasks simultaneously while working within a 24x7 network operations environment.
  • Provided 2nd level support to the Network Operations Center for difficult or ongoing communication issues.
  • Network Operations for X.25, X.75, and Frame Relay data networks.
  • Planned and organized formal training for Field Technicians in network operations.
  • Coordinate hardware, cabling and configuration tasks with Network Operations.
  • Supported and maintained internal PC and network operations to USIS.
  • Hired as entry level technician in Network Operations Center.
  • Support network operations for 1500+ on-site systems.
  • Interact with Network Operations Center Technicians.
  • Provided installation and support of software used by Network Operations Center and Technical Supportstaff.
  • Supported network operations in large multi-site medical facility with multiple LAN/WAN connections.
  • Utilized Solarwinds to monitor Network Operations.
  • Network Support Team On call support for all Network Operations for GE Home and Business Global.

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48. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Network Support Technician jobs:
  • Provided Hardware and software support to VAX VMS and Microsoft Windows based networks.
  • Utilize Microsoft Windows 95, Microsoft Office, Microsoft Exchange Server applications.
  • Provide remote assistance via Microsoft Windows Remote Assistance.
  • Perform network administration on both Novell and Microsoft Windows NT operating system platforms.
  • Perform network operating system Novell and Microsoft Windows NT maintenance and upgrades.
  • Provided day-to-day technical support and problem resolution for end users in a mixed Microsoft windows environment.

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49. Lotus Notes

low Demand
Here's how Lotus Notes is used in Network Support Technician jobs:
  • Maintained records on customer service requests and resolutions via Lotus Notes/Remedy and other electronic database systems.
  • Added and maintained users active directory, exchange, lotus notes, Web CT, Angel, and Sakai accounts.
  • Provided support to the following application: MS Excel, MS word e-mail, Lotus Notes and various proprietary applications.
  • Worked with Windows Operating Systems, Office Suite, Lotus Notes, Outlook and many business specific applications.
  • Supported department wide transition of email from Lotus Notes to Microsoft Exchange.
  • Implemented an automatic install process for Lotus Notes Client Software.
  • End user Lotus Notes setup and maintenance.
  • Support in Lotus Notes, Including Training, Installation, Creating user Accounts and acces control.
  • Manage and support Lotus Notes Servers Create ID's and assign access to project databases.
  • Supported Novell to NT Conversion, Supported Lotus Notes to Exchange conversion.
  • Support all applications: Microsoft Office Products Adobe Lotus Notes Client CGI Proprietary Travel to other CGI office locations when requested.

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50. Problem Resolution

low Demand
Here's how Problem Resolution is used in Network Support Technician jobs:
  • Identified and established new technical alternatives for problem resolution and performance improvement.
  • Provided first-level technical problem resolution and customer support.
  • Handled telephone and email escalations from the XOC, engineering, management teams and vendors for advanced troubleshooting and problem resolution.
  • Maintained a site log of trouble tickets using the Remedy application, and accumulated data for effective problem resolution statistics.
  • Supported and performed problem resolution in LAN/WAN environment using UNIX and OS/2 based network management platforms.
  • Participated in problem resolution and project oriented tasks as it relates to the organization.
  • Provided Tier I, II & III support with Network troubleshooting & problem resolution.
  • Logged trouble calls with the MHS Support Center with required follow-up until problem resolution.
  • Provided support and problem resolution for peripherals, PDA s, and wireless connectivity.
  • Answer Help Desk phone and assist users with problem resolution.
  • Maintained over 75% problem resolution rate via phone.
  • Provided troubleshooting and problem resolution for the production and development environments on xyplex terminal servers and bay network terminal.
  • Call center Network technician troubleshooting, problem resolution and coordinating field installers for the installation of Motorloa VLAN in retail stores.

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20 Most Common Skill for a Network Support Technician

Computer Hardware16.7%
Network Printers9.7%
Desk Support7.6%
Customer Service7.2%
Technical Support6.3%
Remote Access6.1%
Windows XP5.2%
Troubleshoot5.1%

Typical Skill-Sets Required For A Network Support Technician

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
13.1%
13.1%
2
2
Network Printers
Network Printers
7.6%
7.6%
3
3
Desk Support
Desk Support
6%
6%
4
4
Customer Service
Customer Service
5.6%
5.6%
5
5
Technical Support
Technical Support
4.9%
4.9%
6
6
Remote Access
Remote Access
4.8%
4.8%
7
7
Windows XP
Windows XP
4.1%
4.1%
8
8
Troubleshoot
Troubleshoot
4%
4%
9
9
Routers
Routers
3.7%
3.7%
10
10
Active Directory
Active Directory
3.2%
3.2%
11
11
LAN
LAN
3.2%
3.2%
12
12
Setup
Setup
3%
3%
13
13
Hardware Issues
Hardware Issues
2.9%
2.9%
14
14
Laptops
Laptops
2.3%
2.3%
15
15
Backup
Backup
2.2%
2.2%
16
16
Internet
Internet
2%
2%
17
17
Tcp/Ip
Tcp/Ip
1.8%
1.8%
18
18
VPN
VPN
1.6%
1.6%
19
19
Voip
Voip
1.4%
1.4%
20
20
Netware
Netware
1.3%
1.3%
21
21
PCS
PCS
1.2%
1.2%
22
22
User Accounts
User Accounts
1.1%
1.1%
23
23
Trouble Tickets
Trouble Tickets
1.1%
1.1%
24
24
OS
OS
1.1%
1.1%
25
25
Helpdesk
Helpdesk
1.1%
1.1%
26
26
Software Applications
Software Applications
1.1%
1.1%
27
27
Ethernet
Ethernet
0.9%
0.9%
28
28
DNS
DNS
0.9%
0.9%
29
29
Infrastructure
Infrastructure
0.8%
0.8%
30
30
Symantec
Symantec
0.8%
0.8%
31
31
Citrix
Citrix
0.8%
0.8%
32
32
SQL
SQL
0.7%
0.7%
33
33
Access Points
Access Points
0.7%
0.7%
34
34
Computer System
Computer System
0.7%
0.7%
35
35
Mac
Mac
0.7%
0.7%
36
36
Linux
Linux
0.7%
0.7%
37
37
Vmware
Vmware
0.6%
0.6%
38
38
Network Security
Network Security
0.6%
0.6%
39
39
Local Area
Local Area
0.6%
0.6%
40
40
Network Devices
Network Devices
0.6%
0.6%
41
41
Desktop
Desktop
0.5%
0.5%
42
42
T1
T1
0.5%
0.5%
43
43
Unix
Unix
0.5%
0.5%
44
44
IOS
IOS
0.5%
0.5%
45
45
PBX
PBX
0.4%
0.4%
46
46
DSL
DSL
0.4%
0.4%
47
47
Network Operations
Network Operations
0.4%
0.4%
48
48
Microsoft Windows
Microsoft Windows
0.4%
0.4%
49
49
Lotus Notes
Lotus Notes
0.4%
0.4%
50
50
Problem Resolution
Problem Resolution
0.3%
0.3%

37,406 Network Support Technician Jobs

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