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Job outlook for network support technicians in the United States
Network support technician job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected network support technician job growth rate is 5% from 2018-2028.
About 18,200 new jobs for network support technicians are projected over the next decade.
Network support technician salaries have increased 9% for network support technicians in the last 5 years.
There are over 302,101 network support technicians currently employed in the United States.
There are 120,245 active network support technician job openings in the US.
The average network support technician salary is $48,622.
Are network support technician jobs in demand?
Network support technician job and salary trends over time
Network support technician jobs over time
Network support technician job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 302,101 | 0.09% |
| 2020 | 405,082 | 0.12% |
| 2019 | 285,756 | 0.09% |
| 2018 | 211,152 | 0.06% |
| 2017 | 206,420 | 0.06% |
Average network support technician salary over time
Network support technician salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $48,622 | $23.38 | +3.4% |
| 2025 | $47,020 | $22.61 | +2.3% |
| 2024 | $45,955 | $22.09 | +1.2% |
| 2023 | $45,423 | $21.84 | +1.8% |
| 2022 | $44,639 | $21.46 | +2.4% |
Network support technician jobs by state
Most common states for network support technicians
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 494 | 71% |
| 2 | South Dakota | 869,666 | 250 | 29% |
| 3 | Virginia | 8,470,020 | 2,273 | 27% |
| 4 | Alaska | 739,795 | 198 | 27% |
| 5 | Vermont | 623,657 | 169 | 27% |
| 6 | Maryland | 6,052,177 | 1,559 | 26% |
| 7 | Kansas | 2,913,123 | 729 | 25% |
| 8 | Missouri | 6,113,532 | 1,404 | 23% |
| 9 | New Mexico | 2,088,070 | 476 | 23% |
| 10 | Washington | 7,405,743 | 1,610 | 22% |
| 11 | South Carolina | 5,024,369 | 1,094 | 22% |
| 12 | Delaware | 961,939 | 204 | 21% |
| 13 | Massachusetts | 6,859,819 | 1,343 | 20% |
| 14 | New Hampshire | 1,342,795 | 270 | 20% |
| 15 | Rhode Island | 1,059,639 | 216 | 20% |
| 16 | Alabama | 4,874,747 | 906 | 19% |
| 17 | Kentucky | 4,454,189 | 852 | 19% |
| 18 | Utah | 3,101,833 | 602 | 19% |
| 19 | Arkansas | 3,004,279 | 563 | 19% |
| 20 | Mississippi | 2,984,100 | 555 | 19% |
Most common cities for network support technicians
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Bremerton | 1 | 2% | $45,973 |
| 2 | Des Moines | 2 | 1% | $41,874 |
| 3 | Columbus | 1 | 1% | $42,762 |
| 4 | Huntsville | 1 | 1% | $39,951 |
| 5 | Livermore | 1 | 1% | $49,937 |
| 6 | Melbourne | 1 | 1% | $42,412 |
| 7 | Palmdale | 1 | 1% | $49,183 |
| 8 | Sunnyvale | 1 | 1% | $50,046 |
| 9 | Atlanta | 1 | 0% | $42,840 |
| 10 | Baltimore | 1 | 0% | $51,703 |
| 11 | Chandler | 1 | 0% | $45,487 |
| 12 | Colorado Springs | 1 | 0% | $47,374 |
| 13 | Fayetteville | 1 | 0% | $44,892 |
| 14 | San Diego | 1 | 0% | $48,641 |
| 15 | Washington | 1 | 0% | $52,292 |
Network Support Technician job outlook: Expert opinions
Our panel of network support technician experts
California State University - East Bay
Texas A&M University San Antonio
Lawrence Technological University
Grand Valley State University
Tiffin University
California State University - Long Beach
Bakersfield College
Portland State University
University of Colorado at Colorado Springs
Grantham University
University of New Hampshire
Utah Valley University
Dominican University
Kennesaw State University
Pennsylvania State University - Great Valley
Governors State University
New York Institute of Technology
Carleton College
Tufts University
Dr. Bobby Roohparvar Ph.D.
Professor of Computer Science and Computer EngineeringCalifornia State University - East Bay
Computer Systems Networking And Telecommunications
What general advice would you give to a Network Support Technician?
Dr. Bobby Roohparvar Ph.D.: *The anxiety of AI is likely to change the landscape of computer networking, is a real threat but in my opinion, it won't eliminate the need for human network engineers. The focus will likely shift towards more strategic tasks, complex problem-solving, and leveraging AI tools to improve network efficiency and security.*
*Here again, I will explain in more detail about the expectation and future of Comp. Network Eng.*
* 1. AI Augments, Not Replaces: While AI can automate some network tasks, like data analysis and basic troubleshooting, it won't replace the need for human network engineers. It will increase the productivity for sure; Complex problem-solving, strategic decision-making, and human judgment are still crucial in network management. AI will likely become a valuable tool that assists network engineers in their tasks, making them more efficient.*
*2. Growing Demand: Our reliance on technology and data is constantly increasing. Businesses and organizations need secure, reliable networks to function. This necessitates a skilled workforce to design, implement, maintain, and secure these networks. The demand for qualified network engineers is expected to grow in the coming years.*
*In our technology horizon, I can see the quantum internet coming and I can see the demand for network engineering accelerate.*
*3. Diverse Skillset: A strong foundation in computer networking equips you with a versatile skillset. You'll understand network protocols, security concepts, and troubleshooting methodologies. These skills are valuable across the IT field and can be applied to areas like cloud computing, data center operations, or even cybersecurity. Data Centers for AI are becoming a huge opportunity for Comp Network Eng.*
What Network Support Technician skills would you recommend for someone trying to advance their career?
Dr. Bobby Roohparvar Ph.D.: *Favor:*
*Variety: Each day presents new challenges and opportunities for problem-solving.*
*Demand: The field offers strong job growth and stability.*
*Impact: Your work ensures businesses and organizations remain connected and operational.*
*Learning: There's always something new to learn with emerging technologies.*
*Dislike:*
*Troubleshooting: Issues can be complex and take a lot of time to resolve.*
*On-call: Network problems can occur at any time, requiring on-call availability.*
*Pressure: Maintaining network uptime can be stressful, especially during critical periods.*
*Keeping Up-to-Date: Rapid technological changes necessitate continuous learning.*
What will help Network Support Technicians increase their earning potential?
Dr. Bobby Roohparvar Ph.D.: *Computer Networking Engineers are crucial in designing, building, maintaining, and troubleshooting complex networks. They need strong technical skills, analytical abilities, and strategic thinking to ensure smooth network operations.*
*A bit more detailed explanation of the Computer Networking Engineers responsibility:*
*Designing and Implementing Networks: This essential task involves creating new networks or significantly upgrading existing ones. It includes understanding organizational requirements, planning capacity, selecting the right hardware and software, and configuring these components for optimal performance and security.*
*Network Automation: Engineers automate routine tasks using scripting languages like Python or tools such as Cisco automation software. This automation not only saves time but also ensures consistent configurations.*
*Troubleshooting Complex Issues: They tackle intricate network problems by analyzing traffic patterns, identifying bottlenecks, optimizing performance, and resolving complex connectivity or security issues.*
*Staying Updated with Technology: As the networking field evolves rapidly, engineers must keep up with new technologies, emerging security threats, and best practices through conferences, online forums, and continuous learning.*
Laura Kier
Network Design and Administration InstructorWhat general advice would you give to a Network Support Technician?
Laura Kier: Students graduating from the Computer Network Design and Administration program will enter the job market with a solid foundation in networking technologies. Above that they should also be able to develop and demonstrate excellent communication and interpersonal skills. Networking has a strong emphasis on teamwork and being able to communicate well with customers, co-workers and teammates is vital. Attaining certifications in Cisco, Linux, Windows, and security will also help the student stand out within the industry (classes in the program help to learn the knowledge needed to attain certifications). Students should participate in any local or online communities and groups to enhance skills and knowledge and find networking opportunities.
What Network Support Technician skills would you recommend for someone trying to advance their career?
Laura Kier: Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.
What will help Network Support Technicians increase their earning potential?
Laura Kier: Learn to present your skills well from the interview and into your career. Those communication skills count! Industry certifications like CCNA matter. They help you demonstrate a willingness to grow and learn beyond what was required for your degree. Be willing to take on new challenges with your new job and keep learning new skills. It is really important for graduates to understand that talented IT professionals can move up quickly in a company, but they often must start at the bottom to showcase their technical and soft skills. Because of that, they should not shy away from entry level jobs if there is potential for growth.
Robert Vinaja Ph.D.
Assistant Professor of Computer Information SystemsTexas A&M University San Antonio
Computer Information Systems Department
What soft skills should all Network Support Technicians possess?
Robert Vinaja Ph.D.: -Ability to work as part of a team.
-Attention to detail.
-Problem-solving and analytical skills.
What technical skills for a Network Support Technician stand out to employers?
Oriehi Destiny Anyaiwe: Attitude. Anyone can memorize a programming language and have a perfect syntax, but if you cannot find your way out of a paper bag you do the company no good. In today's marketplace, problems/business are tackled with a collaborative view. Employers will like to hire employees that have the skill set and potential to explain problems/solutions to non experts as well as working amicably with them.
What technical skills for a Network Support Technician stand out to employers?
Chirag Parikh Ph.D.: If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What type of skills will young Network Support Technicians need?
George Miller: Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What experience really stands out on Network Support Technician resumes?
George Miller: For graduates any experience stands out on a resume and it does not need to be related to their field of study. I tell students to do whatever to get experience. This can be with community volunteer work, at their college through clubs and organization and with professional employment.
There are many organization and government paid internship and co-op opportunities for students within all fields. There is no reason why every student cannot find some sort of internship/co-op during a summer break. Many times, an internship/co-op turns into full time employment. Often high schools and colleges are doing major technology upgrades within the summer months (because they are shut down during this period) and would welcome a student as an IS major as an intern. But volunteer work at the local church or favorite charity can also provide valuable experience. As I opened with this answer any experience stands out on a resume. The experience shows that a graduate has drive and determination.
What Network Support Technician skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
What are the biggest trends we'll see in the Network Support Technician job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What general advice would you give to a Network Support Technician?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What general advice would you give to a Network Support Technician?
Maryam Farahani: Thinking about the fields they want to experience or try. And to be intentional about their job search. The best advice is learning as much as they can about what company offers. Visualizing themselves in the next 5 years as a starting point. Do they want to travel a lot, or be in management positions? Do they want to be subject matter expert, or a hands-on engineer or technologist? Their goal may change as they progress in their career but having one makes a big difference in their career choices and keeping them on track.
Dr. Wayne Wakeland Ph.D.
Professor and Systems Science Program ChairPortland State University
Systems science program
What are the biggest trends we'll see in the Network Support Technician job market given the pandemic?
Dr. Wayne Wakeland Ph.D.: Obviously, there is and will continue to be increased receptivity to (and necessity of) working remotely. This is likely to benefit some job seekers. On the other hand, the weakened economy, which may take years to recover, means that less jobs are/will be available, and, therefore, the competition for attractive jobs will be intense.
Dr. T.S. Kalkur
Department ChairUniversity of Colorado at Colorado Springs
Electrical and Computer Engineering Department
What experience really stands out on Network Support Technician resumes?
Dr. T.S. Kalkur: Internship experience and tools used in design.
What experience really stands out on Network Support Technician resumes?
Lisa Sietstra: The job seeker's experiences will stand out when they've described previous accomplishments and shown a potential employer the value they have added in the past. Students/recent graduates (or really any job seeker at all) need to include quantifiable data in their statements; clearly painting a picture of achieved results. Connect the dots for the recruiter or hiring manager and really show that you have the potential to join the team and immediately contribute in positive ways.
Add details about academic projects if you do not yet have work experience in your field. Include a section of highlights from your coursework that applies to what the company is asking for in the job description.
Marc Lessard
ProfessorUniversity of New Hampshire
Physics and Astronomy Department and Space Science Center
What experience really stands out on Network Support Technician resumes?
Marc Lessard: Students who have been significantly involved in research projects have a distinct advantage over those who haven't. Those who began such work (which is typically paid) as sophomores or juniors often will have played a significant role in these real-world research efforts, which can be very different than what might be tackled as part of a capstone project.
Written and oral presentation skills are also essential!
Curtis Welborn
ProfessorUtah Valley University
Computer Science Department
Will there be an enduring impact of the coronavirus pandemic on Network Support Technicians?
Curtis Welborn: Not that I can see. The high tech sector and jobs for CS students remains very strong, and as the economy recovers, these areas will continue to grow as they have over the past 40 years.
What type of skills will young Network Support Technicians need?
Curtis Welborn: First, they need a strong fundamental understanding of Computer Science. People think they have to learn language X or environment Y or this thing or that thing because it is hot. Well, the thing to know about Computer Science jobs is there is always some new thing, always some new language better than the last, always something that is hot. Learning the hottest new thing might get you a job today, but it will not keep you a job tomorrow.
Having strong fundamental skills in Computer Science will equip you to learn ANY new thing. A good fundamental education in CS includes knowledge of programming languages, data structures, database, computer architecture, internet programming and networking, incremental design and development, and some advanced topic, which can vary based on a person's interest. Beyond this, everyone should have a basic understanding of math and the ability to write clearly because you always have to write something.
What experience really stands out on Network Support Technician resumes?
Curtis Welborn: That can really depend upon the company. Some companies want people with a strong background in machine learning right now. But I've met people who shy away from hiring people with too much machine learning on their resume even when the company wants someone to do machine learning because too many of these people only want to, or only can, do machine learning. They don't have a strong fundamental understanding of Computer Science (see No. 2). Our students who complete the Compiler course get jobs, not because companies are building a compiler but because companies know that someone who can build a compiler can most likely do anything they would want done. So people should not focus on finding that thing that makes their resume look good today. Just be great at everything you do. Take hard classes, and excel at them. Learn EVERYTHING you can, and companies will want you.
What are the biggest trends we'll see in the Network Support Technician job market given the pandemic?
Kate Marek Ph.D.: Probably an acceleration of existing trends - remote working, skill-set based job openings (rather than degree-specific), along with an ongoing need for necessary skills such as writing, problem-solving, collaboration, and project management.
What Network Support Technician skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.: If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.
What general advice would you give to a Network Support Technician?
Kate Marek Ph.D.: Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.
What experience really stands out on Network Support Technician resumes?
Adeel Khalid Ph.D.: It is the age of diversity. A graduate can stand out when their resume shows a broad portfolio of experiences. In addition to a solid academic record, students who demonstrate that they can take on challenging tasks and work beyond a degree's basic requirements are more likely to be successful. I advise students to get involved in various activities, including undergraduate research projects, student design competitions, student organizations, internships, co-ops, etc. All of these should be highlighted on the resume. When a recruiter sees an overview of a student that shows relevant work experience in the form of work-study, internships, or co-op or research, their resume automatically comes to the top of the pile.
What experience really stands out on Network Support Technician resumes?
Nil Ergin Ph.D.: Knowledge of analytical skills, methods, and tools for analysis, design, and management of complex systems and experience working with interdisciplinary teams are essential for systems engineering professionals. Experience in applying systems thinking and design thinking approaches to understanding organization, technical, and non-technical factors that influence the design and performance of complex systems stands out on resumes.
Will there be an enduring impact of the coronavirus pandemic on Network Support Technicians?
Nil Ergin Ph.D.: The pandemic disrupts all systems. With disruptions, new forms of services, delivery formats, and jobs will emerge. One overall result of the epidemic is that tech companies consider allowing employees to work remotely, beyond the end of the pandemic. Emerging work from the home norm will enable companies to hire a diverse and distributed workforce and compete for technical talent nationwide. This will also create a demand for IT capabilities and create a network of shared workspaces. Graduates need to diversify their skill sets to adapt and be agile to new forms of change.
What are the biggest trends we'll see in the Network Support Technician job market given the pandemic?
Stephen Hyzny: Security, as more people need online services, the protection behind that technology will be needed.
What technology do you think will become more important and prevalent for Network Support Technicians in the next 3-5 years?
Stephen Hyzny: IoT having small devices connected to networks that control everything in our lives will become more integrated into our lives.
Will there be an increase or decrease in demand for Network Support Technicians in the next 5 years?
Stephen Hyzny: As everything involves technology, more educated people will need it in the future. As our cars, houses, and lives connect, people will be required to make it all work.
What technology do you think will become more important and prevalent for Network Support Technicians in the next 3-5 years?
Babak Beheshti Ph.D.: -The enormous growth of IoT and wearables. The number of connected devices is expected to be more than 26 billion in 2020. That includes things like household appliances, controllable lighting, and much more. This trend is likely to continue as it is expected to see the industry grow to 661 billion dollars by 2021.
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
How do you envision technology impacting Network Support Technicians in the next 5 years?
Joshua Davis Ph.D.: Electronic communication has enabled new collaborative projects in academic math, sometimes involving tens of mathematicians, spontaneously organizing around new problems. In industrial math, computers' ever-increasing power is getting more and more math turned into practical technology. Many of today's biggest buzzwords --- machine learning, self-driving cars, etc. --- are based on sophisticated math and statistics. I expect that math will only grow in importance as these technologies become more prevalent in society.
Are there any particularly good places in the United States for Network Support Technicians to find work opportunities?
Joshua Davis Ph.D.: Math is arguably the highest of high-tech, in the sense that it leads to other high-tech fields. For example, differential geometry and complex analysis were developed in the early 1800s; they became central to the language of physics in the early 1900s; those physics led to consumer products such as GPS and electronics in the present day. So it's unsurprising that companies in technology centers with research and development divisions often employ mathematicians. But I also have friends in the financial industry, the video game industry, the federal government, etc.
What type of skills will young Network Support Technicians need?
Joshua Davis Ph.D.: Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.
What are the biggest trends we'll see in the Network Support Technician job market given the pandemic?
Ming Chow: -Need to hit the ground running as many employees and companies don't have the time, energy, and training infrastructure.
-The soft skills, including communications, how to deal with change and the basics are becoming more critical-things like using a calendar, following-up, etc.
What technology do you think will become more important and prevalent for Network Support Technicians in the next 3-5 years?
Ming Chow: Infrastructure, including cloud and networking, Security, Machine Learning, and Data Science.
References:
1. cybersecurity
2. cybersecurity
Will there be an increase or decrease in demand for Network Support Technicians in the next 5 years?
Ming Chow: On the one hand, there are many opportunities in tech currently. On the other hand, new college hires will be competing with crowds of people with real experience who were laid off during COVID. Five years is too far ahead to predict.