Network technical analyst work from home jobs - 681 jobs
Head of Infrastructure & Data
Jproqueni
Remote job
About Lightfield
Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks.
We're rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We're building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful.
We are backed by Greylock, Lightspeed, and Coatue, and our team previously built Tome, a generative AI presentation product used by over 25 million people. Before Tome, many of us worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce.
About the role
The heart of a CRM is its data model. The ability to collect, store, organize, and retrieve the right data for the right application is absolutely crucial to Lightfield's success. What makes it even more challenging is that Lightfield stores orders of magnitude more data than a traditional CRM and the data needs to be appropriately organized for both LLMs and humans. No one has built a product like this at scale.
We're hiring a senior engineering leader to establish and scale the Infra & Data function. You'll collaborate closely with the founders to set architectural direction, evolve our core systems, and build the team responsible for the foundational layer of Lightfield.
What you'll do
Define and execute Lightfield's infrastructure & data strategy for our next phase of scale.
Advance the data, search, retrieval, and agent-execution systems that power our AI-native CRM.
Shape our event architecture and orchestrate reliable, high-throughput asynchronous processing and user-defined workflow execution.
Strengthen observability and operational practices to ensure reliability, performance, and proactive issue detection.
Recruit, grow, and lead a world-class Infra & Data engineering team.
Mentor engineers across Lightfield, contribute to code reviews, and elevate our engineering culture and practices.
Who you are
10+ years of experience building and scaling backend, data, and infrastructure systems.
Deep experience designing high-performance data infrastructure for large-scale ingestion, processing, indexing, and retrieval.
Strong expertise in relational database design, indexing strategies, and query optimization (PostgreSQL or similar).
Experience with full-text search systems (e.g., Typesense) enabling fast, structured querying.
Experience with vector search and semantic retrieval (e.g., Pinecone) to power AI-driven context and recommendations.
Experience with job orchestration and durable workflow technologies (e.g., Temporal, Celery) and event-driven architectures (e.g., Kafka).
Benefits & Perks
Competitive salary
Meaningful early equity
Health insurance (medical, dental, vision)
3 weeks of PTO
11 paid company holidays + we enjoy a winter holiday break
3 months of paid family leave
Wednesdays work from home
Regular team dinners, events, offsites, and retreats
401k plan
Other perks include: commuter and lunch stipend
#J-18808-Ljbffr
$66k-103k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Full-Stack Engineer (Gov) - Remote, Visa Support, PTO
Twelvelabs
Remote job
A cutting-edge AI company in San Francisco is seeking a Full Stack Engineer to design, build, and scale systems that power their platform. This role combines backend and frontend development with responsibilities in API design and system architecture. Candidates should have experience with modern frameworks and cloud technologies. The position is remote eligible for U.S.-based candidates, but in-person interviews will be required in San Francisco.
#J-18808-Ljbffr
A specialized talent firm is seeking a Senior Software Engineer focused on network infrastructure. This remote role requires over 6 years of experience, particularly in C/C++, with strong networking fundamentals. You will design and maintain core infrastructure for a zero-trust access platform, tackle complex problems, and join a collaborative, low-ego environment. A competitive salary ranging from $170,000 to $220,000 is offered, along with equity and comprehensive benefits.
#J-18808-Ljbffr
$170k-220k yearly 2d ago
Lead Network Engineer, Deployment & Integration
Fluidstack
Remote job
About the Role
Fluidstack is seeking a Senior Staff Network Engineer to lead our Network Deployment & Integration pillar. This role acts as the team lead, you'll be hands‑on building our first AI datacenter fabrics while establishing the deployment playbook that scales to GW deployments across multiple regions.
This role demands equal parts technical depth and operational leadership. You'll time in the field executing deployments while building the systems, processes, and team that enable repeatable, factory‑line pod deployments. Success means handing over production‑ready fabrics to operations on schedule while building a deployment organization that can run 3-4 parallel datacenter builds. You'll develop a team of deployment engineers, establish handover criteria with cross‑functional partners (DC Ops, ICT, Validation).
Focus
Deployment Execution: Own hands‑on deployment of datacenter networks - front‑end fabric, back‑end fabric, BMS, management networks. Configure and validate switches, coordinate fiber/cabling remediation, manage hardware RMAs, and drive the first datacenter handover to production.
Deployment Playbook Development: Build the repeatable deployment process that scales from double digit Megawatt to Gigawatt deployments. Define pre‑deployment checklists, turn‑up procedures, validation gates, and handover criteria. Document blockers, failure modes, and workarounds. Create the operations manual that allows future deployment engineers to execute independently with minimal guidance.
Cross‑Functional Orchestration: Partner with DC Operations (rack/stack, power, structured cabling), ICT teams (fiber validation, insertion loss), Hardware (device staging, logistics), and Network Engineering (design review, config validation) to drive deployments to completion. Own the critical path - identify blockers within hours, escalatethe decisively, and ensure nothing stalls deployment timelines.
Field Execution Leadership: Lead deployment teams in the field - coordinate travel, assign work, provide technical guidance during complex turn‑ups, and ensure quality standards. Build trust with datacenter partners through hands‑on problem solving and accountability.
Handover Excellence: Define and enforce exit criteria for production handovers to Network Operations. Ensure every fabric meets standards for physical layer validation (OTDR traces, insertion loss), logical configuration (BGP/EVPN validation, reachability tests), observability (monitoring integration, alerting), and documentation (as‑built, cutsheets, runbooks). Own the relationship with Operations to ensure smooth transitions.
About You
Proven Deployment Leadership: 8+ years in network engineering with significant datacenter deployment experience. You've built large‑scale fabrics from the ground up - not just designed them, but physically turned them up in the field. You understand the gap between design and reality, and you know how to close it through detailed planning and relentless execution.
AI Fabric Expertise: Deep hands‑on experience with modern datacenter fabrics - EVPN/VXLAN, BGP, CLOS topologies, high‑radix switching. Ideally, you've deployed AI/ML fabrics with RDMA (RoCEv2), lossless Ethernet (PFC, ECN), or equivalent high‑performance networking. You understand the precision required when every packet matters.
Player‑Coach Mentality: You're equally comfortable getting hands on and building the team that scales beyond you. You've mentored, and developed engineers before. You know when to lead by example and when to delegate. You see building a team as part of the mission, not a distraction from technical work.
Operational Pragmatism: You thrive in fast‑paced, ambiguous environments where perfection is the enemy of progress. You make pragmatic tradeoffs between speed and quality. You document as you go. You build processes that are good enough to scale, then iterate. You don't wait for perfect tooling - you ship with what you have and improve incrementally.
Cross‑Team Influence: Exceptional at partnering across functions. You've coordinated complex projects involving hardware vendors, datacenter operators, cabling contractors, and internal engineering teams. You communicate clearly, escalatethe decisively, and earn trust through follow‑through and accountability.
Travel Ready: Comfortable with 70-80% travel for extended onsite deployments during datacenter turn‑ups. Remote‑based but willing to be wherever the work is. You understand that deployment leadership means showing up when it's hard.
Nice to Haves
Hyperscale Background: Experience deploying networks at hyperscale companies (Meta, Google, Microsoft, AWS) or large AI infrastructure providers. You've seen what "good" looks like at scale and can adapt those lessons to a fast‑growing startup.
Vendor Ecosystems: Deep familiarity with Arista, Juniper, or NVIDIA networking platforms. You know the quirks, the failure modes, and the workarounds. You have relationships with vendor TAC/SE teams and know how to escalatethe effectively.
Automation Mindset: Exposure to network automation tools (Ansible, Terraform, Python) and source‑of‑truth systems (Netbox, DCIM). You may not be writing automation yourself, but you understand how to design deployments that are automatable and you partner effectively with automation engineers.
Project/Program Management: Formal or informal experience with project coordination, Gantt charts, critical path management, and cross‑functional program execution. You've been the person who keeps complex initiatives on track when everyone else is focused on their own domain.
Startup Experience: You've built something from scratch before - ideally in a high‑growth infrastructure or cloud company. You're comfortable with rapid context switching, evolving requirements, and the intensity of early‑stage company building.
Salary & Benefits
Competitive total compensation package (salary + equity).
Retirement or pension plan, in line with local norms.
Health, dental, and vision insurance.
Generous PTO policy, in line with local norms.
The base salary range for this position is $200,000 - $300,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options.
We are committed to pay equity and transparency.
Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
#J-18808-Ljbffr
$200k-300k yearly 4d ago
Network Engineer
Arhaus 4.7
Remote job
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.
Description:
The Network Engineer plays a critical role in supporting a luxury retail brand operating in a fast-paced. This position is responsible for engineering, maintaining, and optimizing our enterprise network infrastructure across corporate offices, distribution centers, and 100+ retail locations nationwide. The Network Engineer ensures the reliability, security, and scalability of our network-spanning cloud, on-premises, and hybrid environments-while enabling seamless store operations, customer experiences, and internal collaboration. The ideal candidate possesses in-depth hands-on technical expertise with modern networking tools and cloud technologies, complemented by strong communication skills to collaborate effectively with executives, field teams, and cross-functional leaders.
We prefer the candidate to be near an Arhaus site location but are open to remote work for the right candidate.
Essential Duties & Responsibilities:
Network Architecture, Deployment & Support
Support and maintain a multi-site enterprise network using Cisco, Cisco Meraki, and Palo Alto technologies.
Engineer and deploy solutions across LAN/WAN, SD-WAN, MPLS, Wi-Fi, VPN, firewalls, cloud, and hybrid environments.
Configure and maintain routing and switching infrastructure, including BGP, OSPF, VLANs, HSRP, ACLs, NAT, and QoS.
Manage secure remote access technologies such as Cisco AnyConnect and site-to-site VPN.
Implement network monitoring, SNMP, syslog, and performance.
Security, Compliance & Reliability
Strengthen network security posture through segmentation, firewall policies, and Zero-Trust principles.
Ensure compliance with SOX controls, audit standards, and incident-response processes required in a publicly traded environment.
Maintain detailed network documentation, diagrams, standards, runbooks, and change-management records.
Cloud, Data Center & Retail Technology Integration
Support and maintain Microsoft Azure network services, hybrid connectivity models, and cloud security configurations.
Assist with deploying and maintaining technologies supporting new retail store openings, including switches, APs, POS connectivity, and low-voltage infrastructure.
Collaborate with Security and Technology teams to deliver integrated, end-to-end connectivity and uptime across all business channels.
Operational & Cross-Functional Support
Participate in after-hours maintenance and on-call rotations for critical systems support.
Identify opportunities for network improvements, automation, and lifecycle modernization.
Requirements:
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent technical experience.
4+ years of progressive hands-on experience in enterprise networking roles.
Strong proficiency in packet-level troubleshooting and enterprise network design.
Experience supporting multi-location environments.
Experience with Palo Alto or similar enterprise firewall platforms.
Hands-on experience with Azure networking (VNets, ExpressRoute, VPN Gateway, firewalls, routing).
Excellent communication skills with the ability to interact with all levels of the business, including executive leadership.
Ability to support on-call rotation and occasional travel (up to 15%) to corporate, retail, and distribution locations.
Ability to lift and install networking equipment as needed for store openings and infrastructure refreshes.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
$68k-89k yearly est. 3d ago
Technical Support Engineer New Turkey - Remote
Fundraiseup
Remote job
Languages: Fluent in Russian and English
Select your preferred shift (EST): 9am - 6pm, 10am - 7pm, or 6pm-3am.
We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver.
A Truly Global Product
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
The Team
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You'll be joining a team where quality, mentorship, and mutual respect come first.
About the Role
As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
What You'll Do
Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress.
Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team.
Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions.
Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements.
Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams.
Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.
Requirements
Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
Relevant Experience: 2 years of experiencein technical support, product support, or a client-facing implementation role.
Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands‑on experience with web development. You are comfortable diving into technical problems.
A Problem‑Solver's Mindset: You have strong analytical skills and an innate curiosity. You don't just answer questions; you investigate the underlying issues.
Proactive and Detail‑Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments.
Curiosity and a hypothesis‑driven mindset
Ability to communicate complex analytical concepts to non‑technical audiences
Detail‑oriented with a strong sense of ownership
Comfort working in fast‑paced, data‑rich environments
Why work with us
A strong, collaborative product team that owns what it builds
Clear product vision and access to real customer feedback from global nonprofit leaders
Flat structure: no politics, just great work with great people
Transparent company culture - we share how we're growing, where revenue comes from, and what's next
Long‑term focus: we offer equity options and value sustained, meaningful contribution
30 days off
100% paid telemedicine plan
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
English learning courses
Relevant professional education
Gym or swimming pool
Co‑working
Please note: All official correspondence from Fundraise Up will exclusively originate from ******************** domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
#J-18808-Ljbffr
$61k-87k yearly est. 6d ago
Edge Linux & Networking Engineer - Remote
Quartermaster
Remote job
A technology company in Washington is seeking a hands-on Linux & Networking Systems Engineer to design, deploy, and maintain edge-connected sensing platforms. The ideal candidate will have over 8 years of experience in Linux systems engineering and be proficient with Mikrotik and networking fundamentals. Responsibilities include configuring Linux-based systems, enforcing security best practices, and collaborating with engineers on connectivity solutions. The company offers competitive salary, flexible hours, and opportunities for professional development.
#J-18808-Ljbffr
$70k-93k yearly est. 3d ago
Technical Support Engineer (Norway based)
Everbridge 4.6
Remote job
Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most.
This is a fully remote position exclusively open to candidates residing in Norway.
As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems.
What you'll do:
Providing technical support to primarily Norwegian and European customers.
Managing and resolving incidents and support tickets according to defined SLAs.
Participating in a 24/7 on‑call rotation (one week on duty at a time).
Collaborating with Engineering and Product teams to improve platform resilience.
Proactively monitoring system performance and identifying issues before they accelerate.
Assisting with software upgrades, installations, and platform configurations.
Delivering training sessions to clients as needed.
What you'll bring:
Fluency in Norwegian and English (both written and verbal).
Strong communication, presentation, and customer‑handling skills.
Excellent organizational and time‑management abilities.
Calm and methodical approach to resolving business‑critical technical issues.
Experience working in Linux-based environments.
Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols.
Understanding of telecom networks (2G-5G) is a strong plus.
Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred.
#LI-HG1
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
Private Healthcare
Pension
Group Life/Income Protection
Life & Total Permanent Disability Insurance to protect you and your loved ones.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit *******************
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr
$52k-67k yearly est. 2d ago
Technical Support Specialist
Whisker Labs 4.0
Remote job
About the Role:
As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we'd love to have you on board!
Key Responsibilities:
Provide phone and email support to Ting customers, ensuring timely and professional assistance.
Create, maintain and follow clear, concise, and accurate documentation for internal and external use.
Troubleshoot and resolve issues down to the root cause.
Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners.
Identify, report, and document technical issues.
Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines.
Support the Engineering team by testing software and hardware, contributing to product improvements.
Perform other duties as required to support business objectives.
Candidates Requirements:
Associate's degree or valid, up-to-date certification in a related field.
2+ years of experience in technical support or customer support roles.
Experience using ticket systems to track and resolve customer inquiries.
Proven ability to deliver exceptional customer care via phone and email.
Strong organizational skills with the ability to multi-task in a fast-paced environment.
Self-motivated and disciplined to excel in a remote work setting.
Availability to work a rotating schedule, including nights, weekends, and holidays.
Why Join Us?
By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you'll love Whisker Labs.
Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$35k-64k yearly est. 60d+ ago
Managed IT Help Desk Tier 1
Dex Imaging 3.7
Remote job
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Identifies, diagnoses, and resolves any assigned support requests
Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system
Provides one-on-one end-user problem resolution over the phone
Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals
Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements
On-going self-training to preserve professional skillsets required to perform job duties
Provide after-hour support for clients during scheduled on-call rotation
Assist in Managed IT Projects as instructed by Project Team Manager
Assists in creating materials/documentation for end-user frequently asked questions (FAQs)
Train users on network login, printing, accessing network shares, printing, scanning and software applications
Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites
Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work performed, or work associated with
Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provide accurate time estimates for how long a task will take to complete
Understand that the success of individuals is measured by the success of their teams
Qualifications:
Excellent verbal and written communication skills
1-3 years experience providing IT support to end users
Managed IT Services experience desirable
Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365
Experience leveraging PSA ticketing system and RMM tools for remote management
Certifications such as CompTIA A+ are desirable
Work Week Format:
Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC)
Remote Work Schedule varies based on scheduling and approval by Service Manager
Lunch schedule varies on team availability and is limited to one hour
Attendance to training or called meetings is mandatory
Mandatory on-call rotation schedule as required
$31k-40k yearly est. Auto-Apply 60d+ ago
Technical Lead Network Engineer, Physical Infrastructure
Dropbox 4.8
Remote job
Role Description
As a Tech Lead for Physical Infrastructure, you will drive the technical strategy and architecture behind Dropbox's global datacenter, network, hardware, and automation systems. You will play a crucial role in areas such as network engineering and automation, datacenter architecture, infrastructure reliability, and large-scale systems design.
In this role, you will define the next generation of Dropbox's physical infrastructure-ensuring it is scalable, automated, cost-efficient, and ready to support storage, compute, and AI workloads. You will influence multi-year roadmaps, lead complex cross-team initiatives, and partner closely with senior engineering, operations, and product leaders across the company.
This is a high-visibility technical leadership position where you will guide architectural decisions, mentor engineers, and improve the operational resilience of the systems powering hundreds of millions of users. You'll gain substantial senior leadership exposure, influence Dropbox's long-range infrastructure strategy, and help shape one of the most critical parts of our platform.
Responsibilities
Lead technical strategy and architecture across network engineering, network automation, datacenter engineering, hardware engineering, and physical operations.
Design and drive large-scale infrastructure automation systems that improve reliability, reduce manual work, and streamline configuration, deployment, and telemetry pipelines.
Guide multi-quarter, cross-functional initiatives spanning cloud infrastructure, datacenter buildouts, and network modernization efforts.
Serve as the senior technical escalation point for complex infrastructure challenges, including large-scale design decisions and high-severity production incidents.
Partner with Infra SWE, SRE, Capacity Planning, Security, and Operations to ensure Dropbox infrastructure remains reliable, scalable, and cost-efficient.
Mentor engineers across multiple disciplines, raising the technical bar through design reviews, architectural frameworks, and best practices.
Drive continuous improvement in operational resilience, system reliability, and infrastructure efficiency.
Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.
Requirements
12+ years of experience in large-scale infrastructure engineering, including network engineering, distributed systems, or network automation.
Proven experience designing and operating production networks (datacenter fabric, backbone routing, traffic engineering, reliability architecture).
Strong technical background in infrastructure automation (configuration management, deployment pipelines, orchestration frameworks, telemetry systems).
Demonstrated ability to lead multi-team technical initiatives, influencing architectural direction and driving cross-functional alignment.
Experience diagnosing and resolving complex infrastructure issues, including participation in high-severity incident management.
Effective communication and collaboration skills, with experience working across engineering, operations, and leadership teams.
Ability to mentor engineers, drive technical standards, and improve engineering quality across multiple domains.
Preferred Qualifications
Experience designing or operating datacenter mechanical, electrical, or capacity systems.
Background in hardware lifecycle management, server/switch qualification, or vendor evaluation.
Experience developing backend or distributed systems supporting infrastructure automation or orchestration.
Prior leadership in multi-region infrastructure buildouts or modernization programs.
Advanced expertise in network architecture (underlay/overlay fabrics, BGP/EVPN, routing policy, failure domain design).
Compensation
US Zone 1
This role is not available in Zone 1
US Zone 2$219,600-$297,000 USDUS Zone 3$195,200-$264,000 USD
$219.6k-297k yearly Auto-Apply 4d ago
Fiber Network Mapping Specialist III
Astreya 4.3
Remote job
The Opportunity: Launch Your Career in Global Data Infrastructure
Are you passionate about networking, meticulous about data, and ready to kickstart your career in the high-growth field of fiber network infrastructure?
We are seeking a highly motivated and detail-oriented Fiber Network Mapping Specialist to join our team. This role is your entry point into understanding the physical architecture of a global fiber network. You won't just be entering data; you'll be trained to build and maintain the ever growing footprint of our customer fiber network.
We are looking for candidates with foundational knowledge, an appetite for complex problem-solving, and a commitment to high-quality work. If you are eager to learn from expert engineers and want your work to have a tangible impact on global connectivity, this is the role for you.
Core Responsibilities
Digital Modeling: Learn to document, edit, and manage all Outside Plant (OSP) long-haul fiber networks fiber assets interconnecting various Points-of-Presence (POPs) types. This includes recording fiber connectivity, cable routes, splice records, and physical layer specifications to be used by vendors for installation, maintenance, and troubleshooting.
Data Integrity & Translation: Be trained to review engineering diagrams, design schematics, and vendor As-Built documentation. You will learn to translate this physical information into accurate digital records using specialized software (e.g., OSPi, Netcracker, ArcGIS).
Modeling Support: Assist senior specialists in ensuring the accuracy and logical structure of the field infrastructure assets by reviewing design drawings, schematics, diagrams, performing detailed data checks, and helping resolve discrepancies between the physical infrastructure and its digital representation.
Documentation & Process: Work with the team to digitize, record, and verify all passive and active network elements, ensuring all changes (Moves, Adds, Changes) are properly logged and memorialized in the system.
Cross-Functional Teamwork: Provide support by running basic network data reports, assisting with capacity checks, and facilitating communication between the engineering, installation, and field survey teams.
Visualization Tools: Utilize software such as AutoCad, Google Earth/Maps to visualize, plan, and communicate network paths and layouts.
Qualifications:
This role is structured for growth and development. We value aptitude and enthusiasm as much as direct experience.
Required Foundational Knowledge & Skills
Telecommunications Interest: Foundational knowledge or proven interest in telecommunications construction techniques, networking principles, or fiber optic technology.
Attention to Detail: Demonstrated ability to be highly organized and meticulous when working with data or complex documentation.
Computer Literacy: Proficiency with Google suite (especially Sheets) and a strong ability to learn new, complex software platforms quickly.
Communication: Excellent written and verbal communication skills; the ability to clearly document technical information for various audiences.
Documentation Mindset: An understanding of the importance of creating and maintaining clear process documentation and technical guides.
Desirable Experience
Any exposure to specialized fiber network management software (e.g., OSPi, Netcracker, ArcGIS, SmallWorld).
Familiarity with interpreting technical schematics or blueprints.
Basic knowledge of fiber network infrastructure, routes, splicing, racks, panels, or cabling standards.
Location:
Remote first - Applicant must be a commutable distance to Denver, CO
Salary Range
$85,120.00 - $134,400.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
$85.1k-134.4k yearly Auto-Apply 22d ago
Managed Care Network Administrator
Labcorp 4.5
Remote job
Recognized as one of Forbes 2024 “America's Best Large Employers” and named to the Forbes 2024 "Best Employers for Diversity", Labcorp is seeking to hire a Managed Care Network Administrator.
The Contract Administrator is a key position within the Managed Care Department. The Managed Care Administrator reviews all documents including Labcorp's standard Managed Care Laboratory Services Agreement, Third Party Agreements, Amendments, Addendums or Extensions to an existing contract or agreement, Non-disclosure Agreements, Work Orders and Statements of Work (SOW), Letters of Intent (LOI), Letters of Agreement (LOA), Memorandums of Understanding (MOU), Term Sheets and Responses to Bids, Requests for Proposal (RFP) or Requests for Information (RFI).
Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.
Responsibilities:
The Contract Administrator has four main tasks:
Create and/or edit a document that is consistent with Managed Care Review Committee (MCRC) approval and the terms negotiated by the Managed Care Representative.
Ensure the document has been reviewed and approved by Legal and all terms are approved or modified to meet legal approval.
Maintain documents and update databases. Documents and associated work papers must be maintained for access and easy retrieval. Appropriate databases must be updated and maintained to include contracts management system and the Managed Care Contract Terms Worksheet.
Assist the Managed Care Representative with defined tasks to meet the obligations of the Managed Care Agreements.
The Contract Administrator must ensure that pricing terms have been submitted and received approval from the MCRC or its designee if required. The document must be updated to reflect MCRC pricing terms and, in coordination with the Managed Care Representative, be consistent with negotiated terms submitted on the Contract Term checklist. If specific terms are outliers with Labcorp standard policies or practices, necessary approvals must be provided by the Managed Care Representative and filed into the contract management system.
Agreements requiring Law Department approval shall be forwarded to the Law Department after the Contract Administrator reviews and redlines proposed changes to the documents. Once reviewed for changes and financial approval, the responsible attorney shall identify the contract as approved through contract management system or by communicating in writing that the version of the agreement has been reviewed and approved. An agreement may be approved provided certain changes/corrections are made. It is the responsibility of the Contract Administrator to ensure that the changes/corrections are made prior to document execution. The Contract Administrator shall be responsible for ensuring that the contract is signed by an authorized representative of Labcorp and for ensuring that a fully executed original is returned. If the agreement is not approved, then the Contract Administrator must work with the Managed Care Representative to explain key issues for discussion with the client.
All managed care documents must be maintained in a way they can be produced upon limited notice. Upon execution, all agreements and supporting documentation including but not limited to correspondence concerning negotiations, necessary approvals of Senior Management, MCRC and the Law Department must be kept and maintained by the appropriate contract administrator within the contract management system record. The Managed Care Contract Terms Worksheet must be updated with the final terms and pricing.
To ensure that all requirements of the Managed Care Agreements are met, the Contract Administrator may assist Managed Care Reps to perform required tasks such as PSC and financial reporting.
Requirements
Associate's degree required. Bachelor's degree preferred.
3+ years managing legal contracts
Basic understanding of Managed Care and contract terms or Paralegal experience
Knowledge of Access, Word, and Excel
Basic understanding of state and federal insurance laws/regulations
Ability to draft legal language
Application Window: Open through 1/15/2026
Pay Range: $80,000 to $85,000
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
$80k-85k yearly Auto-Apply 2d ago
Integration & Network Support Engineer
Skydio 4.5
Remote job
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.
About the role:
As a Skydio products ambassador, you will work in a small team of high-performing subject matter experts who provide UAS system and Cloud operational best practices and deep feature diagnostics to Skydio commercial, state & local government and educational customers. You'll combine your relevant enterprise application integration and network operations experience with hands-on Skydio product knowledge to provide best-in-class wireless communications and cross-Cloud data pipeline support, advise customers on operational best practices, and keep Skydio engineering and marketing teams plugged into the customer experience. We are seeking candidates with the technical capability to support complex hardware, network installations & software integrations. A successful candidate will have deep knowledge in WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and experience troubleshooting complex IoT and Cloud-Cloud connectivity issues. You'll work both remotely and occasionally at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or network issue diagnostics.
Location: Remote Base, Eastern or Central Timezone.
Travel: Be able to travel regionally up to 20% of the time or as needed
How you'll make an impact:
Act as the product specialist liaison between Skydio and our customers by providing expert terrestrial IoT communications troubleshooting and performance optimization assistance..
Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio's cloud connected products, processes, 3rd party integrations, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements..
Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques.
Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations.
What makes you a good fit:
3+ years experience supporting and troubleshooting network and Cloud REST integration / connectivity issues.
Civilian or military UAS operations and flight experience is a plus.
Experience in public safety information systems used in the Police and Fire dispatch centers, including software and hardware equipment and various mission critical interfaces and applications used by Police personnel is a Plus
Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
Assertive self-starter with great interpersonal and written communication skills.
Proficient in network and technical troubleshooting, problem-solving and familiar with triage and escalation workflows.
A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus.
Experience with scripting languages such as Bash, PHP, Python a plus.
Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network.
Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman.
Hands-on experience with a variety of Network diagnostic tools.
Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.
Be able to travel regionally up to 20% of the time or as needed
Familiarity with Linux OS
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $82,000 - $147,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
*Compensation for certain positions may vary based on the position's location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************
$82k-147k yearly Auto-Apply 1d ago
Child Care Network Specialist
Nebraska Early Childhood Collaborative 3.9
Remote job
About NECC:
Nebraska Early Childhood Collaborative is a nonprofit that supports parents and childcare providers by giving them the resources they need to give children the education they deserve. Our programs and services reach more than 500 childcare business owners in Nebraska, creating impact for children, families, and communities across the state.
What it's like to work here:
NECC provides its employees with a casual work environment (no traditional dress code policies here!), excellent benefits, and all the technology and tools needed to do the mission-focused work that we do. We know that to best serve our mission, our employees need a healthy work-life balance. We provide work-from-home flexibility, 9 holidays off per year, a lengthy winter break, plus Summer Fridays. (Be sure to ask about Summer Fridays during your interview - they're awesome!) Since we're all about children here, we encourage creativity, learning, and fun in the workplace! We hold frequent employee events as well as multiple training and development opportunities throughout the year. Ultimately, NECC is a forward-thinking organization that hires mission-driven people who are dedicated to using their various talents to serve families and children in our community; we hope you'll be one of them.
About the job:
The Child Care Network Specialist aids and mentors child care program owners and directors in accessing supports, programs, and initiatives to further their growth as small business owners. This includes recruiting child care providers to join our network, helping them through the licensing process, and providing resources, training, and mentoring to help their businesses thrive.
Duties include:
Act as a main point of contact for child care educators seeking to enroll in NECC programs and services.
Provide comprehensive assistance in the enrollment process for child care educators, guiding them through available programs and services within the Child Care Network, ensuring they have the necessary information and support to successfully join and benefit from the network's offerings.
Facilitate engaging and informative programs, workshops, and training series for child care providers on early childhood education and key business topics related to successfully operating and managing a child care business.
In collaboration with the others on the Child Care Network team, create, develop, modify, and evaluate the program offerings of the Child Care Network to support innovative and best business practices for early childhood education programs.
Respond to provider inquiries and connect them with all available Child Care Network or other resources.
Serve on local and state committees representing NECC as appropriate.
Participate in opportunities to foster individual learning, leadership, professional development, and training.
About you:
We are looking for the following qualifications:
Associate's degree in Human Services, Early Childhood Education, Business, or related field required; bachelor's degree preferred.
Two or more years of experience working in a family child care or center-based program required.
Valid driver's license and car insurance required.
Mission-driven with a commitment to making early childhood come first in Nebraska.
Knowledge of the needs of child care providers and child care business practices.
Knowledge of community initiatives and resources.
Ability to collect and analyze data for purposes of continuous quality improvement.
Highly motivated, taking initiative to achieve goals.
Strong creative problem-solving skills, highly organized, and detail oriented.
Demonstrated flexibility and willingness to learn.
Ability to engage in reflective supervision practices.
Strong written and oral communication skills, including public speaking.
Strong interpersonal and relationship building skills.
Ability to work with individuals from various backgrounds.
High degree of discretion when dealing with sensitive situations or confidential information.
Proficiency in Microsoft Office products (Word, Excel, Outlook) and other forms of technology.
Ability to work individually as well as collaboratively in a team environment.
Ability and willingness to work evenings and weekends to attend/facilitate community meetings and events.
***An equivalent combination of education, work experience, and lived experience will be considered if the above qualifications aren't fully met, so long as that combination is sufficient to successfully perform the duties and responsibilities of the job.
If you'd like to be part of something special, please apply!
Nebraska Early Childhood Collaborative provides equal employment opportunities to all employees and applicants and prohibits discriminatory hiring practices. We are committed to the equal treatment of all employees and applicants and will not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity/expression, and sexual orientation), age, disability, veteran status, parental status, genetic information, or any other characteristic protected by federal, state, or local laws.
Equal Opportunity Employer
$55k-71k yearly est. Auto-Apply 33d ago
Network Support Technician I (Future Opening)
GCI 4.7
Remote job
This posting is to gather interest for the Network Support Technician I. We are not currently hiring, but will be contacting candidates when we have an opening. GCI's Network Support Technician I will provide initial exceptional networktechnical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
* Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
* Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
COMPETENCIES:
* ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
* BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
* COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
* Ability to interact with a wide variety of business, operations, and technical staff.
* COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
* Demonstrated good verbal and written communication skills.
* Ability to explain technical activities to customers.
* COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
* CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
* Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
* RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
* RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
* Demonstrated administrative and organizational skills.
* Ability to accurately document procedures and technical processes.
* Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
* General understanding of Information Technology.
* SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
* Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
* Knowledge and operating skills in mainstream operating systems.
Network Support Technician I
Additional Job Requirements:
This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.
Essential Duties:
Tier I Support:
* First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented.
* Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
* High School diploma or equivalent.
* Minimum of six (6) months experience in a customer service or call center environment. *
Preferred:
* Associate degree in telecommunications, computer science, electronics or relevant field.
* Microsoft, ITIL, CompTIA, Cisco certifications.
* Telecommunications experience.
* Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
* This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
* Work is primarily sedentary, requiring daily routine computer usage.
* Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
* Ability to accurately communicate information and ideas to others effectively.
* Physical agility and effort sufficient to perform job duties safely and effectively.
* Ability to make valid judgments and decisions.
* Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
* Must work well in a team environment and be able to work with a diverse group of people and customers.
* Virtual workers must comply with remote work policies and agreements.
* Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
$43k-48k yearly est. 31d ago
Network Engineer - DCO Mission Support
Punch Cyber Analytics Group 3.8
Remote job
About PUNCH: We're problem solvers first & foremost. PUNCH's origin story involves frustration with available INFOSEC tools and techniques - we came up thru the industry using these inefficient tools and techniques and decided there had to be a better way. We bring this laser focus on efficiency to every customer engagement.
We have trust as a hallmark in everything we do. PUNCH provides its team members with the maximum amount of ownership over their careers, the direction of the company, and the flexibility & freedom to accomplish their job without interference. Trust requires accountability; we live that, company-wide.
We back each other up. PUNCH is a supportive place to work. We've worked hard to create an environment that makes people better, encourages team work, and rewards a “pitch in” mentality.
We give back. To those in need. To the community. To the industry.
Does this sound like you?
In this Role You Will:
Support a DARPA initiative by deploying and managing DCO capabilities in tactical, austere environments. Must be a US citizen and possess a US passport
Key tasks include:
- Design, configure, and troubleshoot LAN/WAN topologies in field and lab environments
- Deploy and tune DCO sensor platforms (e.g., Zeek, SecurityOnion)
- Implement and validate SPAN/mirror ports and inline network taps
- Conduct packet capture analysis and support anomaly detection tuning
- Collaborate with host entity personnel for network access and integration
Key Requirements:
-10+ years network engineering experience in production or field conditions
-Strong knowledge of TCP/IP, routing, switching, VLANs, MTU, and SFP modules
- Hands-on experience with Wireshark, tcpdump, and other capture tools
- Familiarity with Linux networking, security architecture, and containers
- Experience supporting DoD/tactical networks preferred
- Strong troubleshooting skills under pressure in unfamiliar environments
Must Haves: Demonstrated proficiency in tactical or mission-critical network deployments/setups.
Security Clearance:
TS with SCI eligibility required.
Travel Requirements:
8-12 weeks annually, CONUS and OCONUS, sometimes on short notice.
Remote work flexibility available outside of mission support windows.
$79k-105k yearly est. Auto-Apply 60d+ ago
Intermediate Network Administrator
Computer World Services 3.9
Remote job
Job DescriptionThe Intermediate Network Administrator supports administration of enterprise networks, implements STIGs, and assists with COMSEC requirements. This role ensures secure and reliable operation of DISA network services.Key Tasks & Responsibilities
Configure and maintain routers, switches, and firewalls.
Apply STIGs to network devices and document results.
Support COMSEC key management and crypto device operations.
Assist with network troubleshooting and secure configuration baseline s.
Education & Experience
Bachelor's degree or equivalent experience required
3-5 years network experience required
participate in the management of the COMSEC key and crypto deployment to the cryptonet
support the DISN controlling authority by issuing, resupplying, and destroying keying material for customers of the DISN according to Telecommunications Service Order and operational needs
Act as DISN COMSEC liaison to National Security Agency.
Develop and provide detailed ad hoc DISN COMSEC Reports.
Create/maintain accurate records of keying materials issued for specific aspects of the cryptonet with sufficient detail to manage the membership of the cryptonet, assess the impact of, and recover from a compromise.
Create/maintain accurate records of keying materials issued for specific aspects of the cryptonet with sufficient detail to manage the membership of the cryptonet, assess the impact of, and recover from a compromise.
Immediately notify the COMSEC Manager/Custodian of all non-compliant COMSEC issues
If the network key is compromised, the contractor shall advise the COMSEC Manager/Custodian and cryptonet members to initiate emergency supersession or extend cryptographic periods of network key by exception.
Experience with DISA NIPR/SIPR/JWICS environments preferred.
Certifications
DoD 8570 IAT Level II / 8140 Compliance Required after fully in place
CompTIA Security+ CE
Security Clearance
Secret Clearance Required
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Onsite at Fort Meade, any remote work must be justified and approved before even considered.
$70,000 - $80,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$70k-80k yearly Auto-Apply 1d ago
Senior Lead Network Engineer II
Contact Government Services, LLC
Remote job
Senior Lead Network Engineer IIEmployment Type: Full TimeDepartment: Information Technology CGS is seeking an experienced Senior Lead Network Engineer to join a team focused on the evaluation, enhancement, and maintenance of a large-scale network project that includes both wired and wireless network infrastructure and related hardware & software. The project's objectives are to evaluate the current setup of existing disparate networks and design & implement a network infrastructure that encompasses the wireless, wired, and software network requirements. The project will also include consultation regarding hardware and software necessary to facilitate the proper support for this encompassing infrastructure, and the associated systems testing, vulnerability assessments, and quality assurance needed to implement the new setup. This Network Engineer will interface with state and local governmental personnel, internal stakeholders, subject matter experts, and vendor(s) who will provide development services.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Operate and manage NPS network infrastructure;- Improve infrastructure monitoring and reporting capabilities based on the deployment of network management software;- Develop, maintain and deliver infrastructure documentation relating to the network infrastructure within the NPS environment;- Review current best practices and provide recommendations for architecture, design, management and operation of the network infrastructure;- Administration of the Cloudpath (or equivalent) onboarding process, monitoring and troubleshooting of wireless network health, maintenance of wireless network infrastructure, implementation of network security patches and software/firmware updates, from 0800 to 1700 PST, Monday-Friday;- Assess the NPS network infrastructure and make recommendations on improvement and optimization;- Define and conduct testing procedures for new infrastructure projects;- Implement technology solutions within the NPS network environment;- Provide design guidance on network solutions within NPS infrastructure projects;- Provide informal training and knowledge transfer to NPS resources on best practices and theory of operation relating to network products.
Qualifications:- Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Business, Information systems or a related discipline.- Strong documentation skills including updating JIRA Tickets, Wiki Pages and Network Diagrams- Ability to communicate with end users, cross-organizational staff and technical assistance center.- CWNA Certification or equivalent- BCNE Certification or equivalent- Experience utilizing (RF) site survey tools such as Ekahau, RF Scanners and Wireshark packet capture software- Strong knowledge of layer 2 switching and layer 3 routing protocols; including VLANs, 802.1w, OSPF and VRRP- Strong knowledge of network security including; 802.1x, MAC Authentication, ACLs, RADIUS and Certificate of Authority (CA)- Strong knowledge of troubleshooting RF and LAN issues- Working knowledge of LINUX, MS Server 2013, VMware, etc.- A Master's Degree in Engineering, Computer Science, Business, Information systems or a related discipline- At least 3 years experience with disaster recovery plan creation / implementation testing or projects - Experience with penetration testing, vulnerability assessment, and vulnerability testing- Experience with cyber threat information collection and analysis- Working knowledge of Agile/SCUM project management methodologies- Additional Industry certifications/licences
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Email: *******************
#CJ
$95k-124k yearly est. Auto-Apply 60d+ ago
Operating Systems / Network Analyst 2
Southern Oregon University 4.2
Remote job
Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/NetworkAnalyst 2
Division/Department: Finance and Administration/Information Technology
Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly
FLSA Status: Non Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration: Renewable
This position must possess and maintain a current, valid Driver License: Yes
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Remote Work Type: On Campus
Work Hours: M-F 8-5 Flexible schedule when required.
Worker Status: Must be able to legally work in the United States without visa sponsorship
SPECIAL INSTRUCTIONS TO APPLICANT:
Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************.
To view SOU's very generous benefits and pension programs available to eligible positions, please visit ***************************************************************************************************************
Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees.
POSITION DESCRIPTION:
Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support.
Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position.
This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends.
Minimum Requirements
This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.
SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V).
Typical skills for each core function are cited below.
Operating Systems Analysis
Knowledge of internal operating system technology, computer operations and hardware, and network communications theory;
Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment;
Ability to use performance monitoring software and interpret results;
Ability to perform preventative and remedial maintenance to operating system(s);
Ability to interface/integrate campus defined operating system(s) with software and other systems;
Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications;
Knowledge of applications programming techniques and procedures;
Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code;
Ability to research and survey new products and/or releases, such as productivity tools;
Ability to establish and document operations procedures;
Knowledge of network operating systems and network architecture, configuration, and protocols;
Knowledge of client-server technologies.
Operating Systems Administration
Familiarity with scripting languages (PowerShell, Python, or Bash) for automation.
Knowledge of system management and security/control procedures;
Knowledge of database design, structure development, features, operations, programming, and data access principles;
Knowledge of data communication network architecture, configuration, protocols, and interfaces;
Knowledge of operating systems and storage capacity, including ability to perform capacity planning;
Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems;
Ability to develop and execute disaster recovery plans;
Ability to establish data security standards and procedures;
Ability to tune database systems and maintain database software.
Strong understanding of Active Directory or LDAP directory services.
Network Planning and Implementation
Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission;
Computer/video skills on specific applicable hardware and software; understanding of system functionality and components;
Specialized vendor training or licensing to meet a specified departmental need;
Ability to interpret data on system usage and develop engineering specifications to support changing service levels;
Ability to interpret and apply broad regulatory standards and technical specifications to assignments;
Ability to monitor and manage vendor relationships to ensure responsiveness and quality.
Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions
Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations
Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management)
Knowledge of essential network and system security concepts
Working understanding of firewalls and network ACLs
Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance)
Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites)
Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management)
Preferred Requirements
Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified.
Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday
Experience with the Box Enterprise file storage system
Experience with database systems (Oracle, MS SQL Server, MySQL)
Experience with high-availability clustering (MS, Novell, SQL Server).
Experience with enterprise directories (Active Directory, eDirectory, LDAP).
Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort).
Experience with enterprise storage systems (iSCSI, SANs, NAS)
Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM).
Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire).
Experience with configuration management software (Puppet, Chef, SaltStack).
Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager).
Experience working within enterprise Information Security frameworks to protect data and secure systems.
Essential Functions
Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:
(80%) Shared Network and System Administration
Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance.
Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems.
The following duties are shared with the Infrastructure Services Manager and other team members:
Installation, upgrade, and maintenance of server hardware and operating systems.
Installation, upgrade, and maintenance of network security hardware and software.
Installation, upgrade, and maintenance of enterprise software.
Installation, upgrade, and maintenance of network storage.
Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware.
Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications.
General enterprise-level administration of all of the resources listed above, including monitoring and security.
Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position.
Maintain system documentation, including network diagrams, procedures, and configuration details
Responsible for designing and managing account creation and deletion processes.
Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC.
Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration.
Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation
(5%) Network Printing
Configure and maintain a network printing environment for the campus network.
Assist User Services staff with the creation of network printers.
Maintain print accounting and management software.
(5%) Data Backup and Recovery
Maintain a schedule of backup jobs for university systems.
Perform media rotation, and media lifecycle tasks.
Restore data as needed.
Maintain disaster recovery systems and associated procedures.
(10%) Technical Support
Troubleshoot network and enterprise application system problems.
Ensure system reliability and 7×24 operation of the network and other enterprise systems.
Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage.
Ensure that systems problems have been efficiently and effectively remedied.
Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed.
Plan and submit projects to Change Management for projects which may impact users, or the campus community.
Skills, Knowledge, and Abilities
Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
Demonstrated ability to provide training and direction to student assistants.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Knowledge of internal operating system technology, computer operations and hardware, and network communications theory
Ability to use performance monitoring software and interpret results.
Ability to perform preventative and remedial maintenance to operating system(s).
Ability to interface/integrate campus defined operating system(s) with software and other systems.
Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications.
Ability to establish and document operations procedures.
Knowledge of network operating system and network architecture, configuration, and protocols.
Knowledge of client server technologies.
Knowledge of data communication network architecture, configuration, protocols, and interfaces.
Knowledge of operating systems and storage capacity, including ability to perform capacity planning.
Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems.
Ability to develop and execute disaster recovery plans.
Ability to establish data security standards and procedures.
Ability to tune database systems and maintain database software.
Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.).
Knowledge of network traffic and performance parameters to interpret variance and service impact to users.
Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.).
Understanding of connectivity, system integration, and traffic issues.
General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements.
Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities.
Knowledge of telecommunications and video industry standards.
Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features).
Physical Demands
The position spends the majority of time in meetings, sitting, or working at a computer.
Occasional lifting of network servers, and other computer equipment.
Travel to technical training may occasionally be required.
Special Conditions
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.
This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
_________________________
SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.