Network technician jobs in Boston, MA

The Senior Desktop Support Administrator supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence. Office location and hours: This position is based in Boston Massachusetts, currently 4 days in the office and 1 remote workday. Hours are 8:00am - 4:00pm.Availability for occasional travel and on-call support is essential. Responsibilities: Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security, and troubleshooting hardware and software issues. Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices. Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools. Qualifications: Required skills include familiarity with Windows and mac OS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune. Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies. Basic understanding of networking and video conferencing technologies. Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support. A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial. Perks and Benefits 4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: $80,000-$108,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

Job Title: IT Service Desk Technician Reports To: Manager, IT Support Employment Type: Full-Time Workplace Type: Hybrid The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization. Job Overview In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution. Responsibilities and Duties: Initial point of contact for all IT related incidents and requests Work within ticketing system to provide clients with timely and meaningful updates Troubleshoot IT related issues remotely or in person and escalate any unsolved issues Image laptops (Windows OS and MacOS) and customize with company applications Support both Windows and Mac systems Document IT procedures, create runbooks and reports Continually improve IT support processes Onboard and offboard users on multiple platforms Train new hires on policies, procedures and technical skills Support with conference room AV Troubleshoot printers and Wired/Wireless networks Other duties, project work and responsibilities as assigned Requirements: 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team Experience working in an IT Service Management platform or Help Desk ticketing system Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus Experience with documentation and procedure design Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus Strong knowledge of Windows OS and Mac OS Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices) Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign) Excellent customer service, communication and interpersonal skills Able to travel and work at customer sites as needed

*THIS IS AN ONSITE CONTRACT ROLE - 5 DAYS A WEEK IN BOSTON OFFICE IS REQUIRED. AT THIS TIME, THE ROLE IS NOT OPEN TO C2C OR THIRD PARTIES* Our client is seeking a PACS Administrator to support and enhance their enterprise imaging environment across cardiology and radiology platforms. This role is responsible for the configuration, maintenance, and optimization of PACS systems (with a focus on Syngo Dynamics and VNA), while ensuring high availability, strong system performance, and seamless workflows for clinical end users. You will provide day-to-day operational support, troubleshoot system issues, manage integrations such as DICOM and HL7, and collaborate closely with cross-functional teams to drive reliable and efficient imaging operations. Must-Have Experience: 5+ years of server administration experience, preferably with VMware Hands-on experience with PACS, DICOM standards, imaging modalities, and VNA archives Strong understanding of networking concepts, HL7 interfaces, AE Titles, ports, and modality worklists Experience supporting clinical imaging workflows (Cardiology or Radiology) or equivalent healthcare IT background Proficiency with server scripting/automation, troubleshooting distributed systems, and managing upgrades/patching

6+ MONTH CONTRACT - W2 LOCAL CANDIDATES Hybrid - Boston MA Act as the primary point of contact for Office 365 support and administration. Working on a small team, candidates will support MS365, Linux, Active Directory, and other cloud systems. Manage incoming trouble tickets related to User Access, System Performance, Troubleshooting system errors, Adds/Changes, Security Issues Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions Responsible for special projects including customer migrations to Microsoft Office 365 Analyze and provide feedback regarding deployment process and technology improvements Provides technical support to customers using remote tools Suggested Experience Bachelor's Degree in Computer Science or similar work experience 2+ years of professional experience providing admin, engineering and desktop support for Office 365 High attention to detail with the ability to understand complex workflow systems Subject matter expert; Office 365, Active Directory, Networking, Personal & Mobile Computing Device Industry Certifications Suggested - Office 365, MCSE, ITIL or other

Duration: 6 months with possible extension Top 3 Technical Skills: 1. Microsoft 365 Administration Expertise 2. Exchange Online Administration and Troubleshooting 3. PowerShell Scripting for Automation TOP SKILLS: We are looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience. Position Description The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving. Responsibilities: Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom Participate in projects providing subject matter and technical expertise on applications Configure applications to match business needs Draft and update use case and technical documentation as needed Create troubleshooting guides and knowledge articles Complete other responsibilities as assigned Basic Qualifications At least 2 years' progressively responsible experience as an application administrator or in a technical support role is required Additional Qualifications and Skills Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred Administering, configuring, and maintaining Microsoft 365 applications Experience with the administration and support of Microsoft M365 collaboration suite Developing and implementing workflows using Power Automate Advanced Microsoft Exchange mailbox administration Demonstrated experience troubleshooting mail flow problems Experience with creation of scripts in PowerShell Demonstrated solution design using both technical and business process approaches is preferred Experience with custom developed applications and the software development life cycle is preferred Experience leveraging APIs, reporting, and data analytics is preferred

Seeking a Desktop Technician with Laboratory support experience for a long-term consulting position in Cambridge, MA 02142. Desktop Technician (Contractor) Initial contract duration is 12 months, with possible extension Mon-Fri, 40 hours/week, standard business hours This role is on-site Job Summary: - Provide comprehensive IT support to research and development site - Troubleshoot computer issues for scientists, both on-site and remotely, managing IT requests through the company ticketing system - Set up lab computers and network connections - Work with vendors, perform computer hardware upgrades, and ensure seamless IT operations within the lab environment - Perform various computer, equipment, and software support tasks - Computer moves, adds and changes Qualifications: - Well rounded desktop support background - Experience working in a laboratory environment - Detail oriented - Pharmaceutical (or other regulated) industry experience is a plus

Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% (per IMDB) of all movies known to exist. Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher. As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies: Customer Support: you'll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues. Scripting: you'll be writing and executing Python scripts to handle Molten's backend operations for things like database migration, task automation, etc. Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance System Administration: you're a power user in Linux, but comfortable in a Windows environment as well As an ideal fit for this role, you are analytical, entrepreneurial and organized. Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you. Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients. Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results. Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly - a group of exceptional individuals building industry-defining tech. Salary Range: $65k - $90k Equity Range: 0.0% - 0.1%

Title: Network Support Technician Fully Onsite Job Required experience in Windows Refresh, imaging, migration, and deployment. Troubleshoot and resolve incidents for desktops/laptops hardware and software issues. Installing and configuring County standard Hardware and Software Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

Senior IT Support Technician Department: Information Technology Providence, RI | On-site | Full-Time Do you thrive on solving complex IT puzzles and keeping systems running like a well-oiled machine? If so, we want YOU on our team! We're on the hunt for a Senior IT Support Technician who's not just technically sharp, but also a great communicator and collaborator. This is your chance to step into a pivotal role where your expertise will directly impact the success of our operations. What You'll Do Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Problem Solving: Respond to IT issues; hardware maintenance, software, networking, etc. System Maintenance: Install, modify, and repair computer hardware and software. Training: Train computer users and promote good computing practices within the organization. Collaboration: Work closely with other IT staff to ensure smooth operations. Record Keeping: Maintain accurate records of all IT-related issues and actions taken. What You Bring Bachelor's degree in computer science, Information Technology, or related field. Relevant certifications would be a plus. 6 to 8 years of proven experience as an IT Support Technician or similar role. Knowledge of computer systems, hardware, and software. Strong problem-solving skills and the ability to make strategic decisions. Excellent communication and interpersonal skills. In-depth knowledge of IT best practices and industry standards. Preferred technology expertise in Windows AD, ESXI and Veeam Why Admiral? We're a family-owned company with over a century of history-and a vision that's always looking forward. At Admiral, you're not just taking on a role; you're becoming part of something we're building together. Let's make great things happen.

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom

Senior Network Engineer - Projects & Delivery | EST Preference (Hybrid with client travel) Up to $150,000 base + up to $20,000 bonus An established IT services firm is hiring a Senior Network Engineer to lead and deliver high-impact network and security projects across enterprise environments. You'll be hands-on with design, implementation, and troubleshooting, while working closely with clients, sales, and internal teams to drive technical success from scoping to go-live. What you'll be doing: • Leading end-to-end network/security implementations across routing, switching, cloud, and firewalls • Designing scalable solutions aligned to best practices (Cisco, Palo Alto, SD-WAN, AWS/Azure) • Acting as SME on high-visibility deployments, assessments, and documentation • Collaborating with PMs, pre-sales, and junior engineers to ensure quality delivery What we're looking for: • 8+ years' experience in project-based network engineering • Deep technical skills in Cisco, routing protocols (OSPF, BGP), and security (Palo Alto, Cisco, FortiGate) • Exposure to cloud networking (AWS, Azure, GCP, Aviatrix) & SD-WAN (Viptela, Prisma, etc.) • Fortinet, Arista, or Aruba experience a plus • Strong scripting/automation knowledge (Python, EMM, etc.) • Active certifications: CCNP/CCIE, PCNSE, Fortinet welcome This is a great opportunity for a seasoned engineer who thrives in a fast-paced, client-facing role with a strong focus on project work and technical depth.

Waltham, MA - 3 Days Onsite Employment Type: 6+ Month Contract-to-Hire Industry: Financial Services We are seeking an experienced Infrastructure & Network Engineer to support and maintain enterprise systems in a dynamic, high-availability environment. This role blends hands-on network operations, systems administration, and incident response. The ideal professional brings strong technical depth, clear communication skills, and a proactive, collaborative approach. What You'll Be Doing Maintain, patch, and upgrade core infrastructure components including servers, virtualization platforms, and network hardware Oversee daily operations of enterprise network and systems environments to ensure uptime, security, and performance Actively monitor system health and respond to alerts and outages, including participation in an on-call rotation Lead troubleshooting efforts for complex network and infrastructure issues in collaboration with internal technical teams Configure and support firewall rules, traffic distribution, and segmented network architectures Develop scripts and automation to reduce manual work and improve operational reliability Perform root cause analysis following incidents and implement long-term preventative solutions Create and maintain technical documentation for configurations, procedures, and troubleshooting standards Required Experience & Technical Background 5+ years of hands-on experience supporting enterprise-level network and infrastructure environments Strong command of switching, routing, VLANs, VPNs, dynamic routing protocols, and security best practices Practical experience with Cisco network equipment, Palo Alto firewalls, and wireless networking solutions Ability to support VoIP and video collaboration issues at the network level Experience working with internet service providers, circuit troubleshooting, and service escalations Working knowledge of Windows and Linux server platforms and VMware virtualization Exposure to public cloud environments such as Azure or AWS is preferred Scripting and automation experience using tools such as PowerShell, Python, or Ansible Proven analytical troubleshooting skills and a structured approach to problem resolution Strong written and verbal communication skills with solid documentation habits Relevant certifications (CCNP, CCDP, PCNSA/PCNSE, VCP, or similar) are a plus

-----------W2 Only---------- ATM (Application Traffic Management) Network Engineer Merrimack, NH / Westlake, TX / Boston, MA / Durham NC W2 Only Don't share C2C profiles **In-person Interview Required** We are currently sourcing for an ATM Network Engineer to work in our client's Enterprise Infrastructure Group in Merrimack NH, Westlake TX, Boston MA or Durham NC! The ATM (Application Traffic Management) Network Engineer will be responsible for the overall F5 & AVI Load Balancing design and providing secure connectivity solutions to the client enterprise allowing Business teams and customers to be more competitive, more productive, and more profitable in a global business environment. These responsibilities include designing new enterprise solutions, enabling new customer connectivity, securing the environment through tactical change management, as well as working in a cross-organizational fashion to consult and enable these services. This position will require a disciplined approach towards ITSM methodologies ensuring the delivery of information technology services to meet the needs of the business community. Manage, support, and design F5 and load balancing solutions for critical applications running on-prem, at multiple CSPs, and hybrid environments. Consult with business partners on best practices and options with the various technology platforms. Troubleshoot complex issues related to the Application Traffic Management environment (F5 and AVI) Shift -oriented operations support, in collaboration with network operations and network engineering teams. Work closely with business partners and other Global Network Services team to ensure 24x7 availability. Member of 3rd level engineering escalation on-call rotation. Escalate issues as needed. A minimum of 4-6 years' engineering experience installing, configuring, and supporting load balancing technologies, preferably F5, HA Proxy, and/or VMWare/AVI. Deep knowledge of Traffic Management platforms Automation experience, E.g.. Ansible, Python (a plus, not required) Extensive knowledge of TCP/IP, including application knowledge. Network Engineering and Troubleshooting skills Application Traffic Analysis Routed/Routing Protocols: BGP, OSPF, MPLS, VRF, VPNs - a plus Enterprise Security Policy knowledge and best practices Agile methodologies and framework Network certifications a plus but not required. Works well independently and as part of a team; ability to lead a project. Enjoys working directly with customers and solving their technical problems. Thanks & Regards... Suresh Kumar Accounts Manager VMC Soft Technologies inc. EMail: *********************** Ph No: ************ Alt No: ************

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: MA / Mansfield Onsite Work Full Time Start date: 18th December 2025 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

This role does have an on-site responsibility in our Boston office(280 Congress Street) and our data center. Additionally, there is an on call rotation between DCE team. Our data center is located in Andover, MA. You will be required to work at the data center regularly on weekends during the maintenance window. MISSION: Helps define and maintain Alegeus On-premise and Cloud environments to ensure that the organization's Platform solutions are built within a consistent framework and aligned to strategy. Implements and may lead activities that generally impact multiple components / processes and the work of own and possibly other teams. Assigned highly-complex, strategic undertakings that regularly require the application of independent judgment and creativity. Receives work in short, mid- and long- term outcomes and operates within the context of defined operating outcomes. Provide strategic direction, tactical operation and hands-on technical building / troubleshooting for areas that encompass On-Premise and Cloud-Hosted environments including areas of system administration, network administration, database administration, all things automation and security to ensure service level agreements and/or company objectives. ROLE-BASED COMPETENCIES: The desired candidate must have the following competencies: Ability to produce significant output with minimal wasted effort. Can evaluate competing priorities, select intelligently and plan appropriately. Action oriented. A strong bias toward action and persistence to see things through to completion. Able to structure and process data and draw conclusions. Able to take action based upon data/fact. Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail. Acts without being told what to do. Brings new ideas to the company. Reaches out to peers and cooperates with leaders to establish an overall collaborative working relationship. A team player at heart with strong, informed decisions and a willingness to engage in respectful, creative debate. Requirements and Qualifications Bachelor's degree in Computer Science; a related field or work experience Strong Systems, Network, Database administration and automation experience Familiarity with both backend and frontend programming languages Strong System configuration management experience - eg. Ansible, Jenkins, Puppet, Terraform, Chef, Python Strong organizational, project management and problem-solving skills - Motivated SELF-STARTER Responsible for the design, planning, implementation, and maintenance of companies' infrastructure: System - Network - Database - Data Center - Cloud (Azure). Will be expected to show leadership to and mentor less experienced engineers/administrators. Cross-training and learning skills will be required for new technologies. Cabling / OSI Layer 1-2 skills required for data center management of physical devices and connectivity Specific responsibilities include: Design, install, configure, maintain, patch, and perform system integration testing of all Systems, Network, Database resources. Maintain and monitor Network infrastructure stability in all On-Premises and Cloud environments using commercial and opensource tools (Routers, Switches, Firewalls, Load Balancers, Cloud Networking). Audit and improve overall environment cybersecurity. Automation of Hybrid cloud Infrastructure processes and tasks Troubleshooting database issues within both corporate and platform environments. Recommend, schedule, and implement system, network and database repairs and upgrades. Determine solutions to remediate recurring problems or automate recurring tasks. Analyze and understand business requirements to insure optimal architecture and infrastructure to assure high availability, recoverability and scalability. Monitor All environments for proactive assessment of performance and identification of potential resource bottlenecks using various tools (commercial and opensource) Perform capacity planning, performance optimization, and preventative maintenance duties such as backup/recovery and tuning. Research, evaluate, and recommend technology products and services. Provide training and support to users / peers. Establish and maintain contact with vendors for maintenance and service. Participate in the creation and maintenance of system administration best practices, technical standards, policies, and documentation. Responsible for development and documentation of corporate policies and procedures related to network, system, and device use and security. Responsible for the overall design and growth of local and wide area networks. Provide second level support. This requires resolution of user and network issues beyond the first level help desk expertise or security capabilities. Work closely with Development, QA, DevOps and Security teams on capacity planning, budgets, automation, security and innovation surrounding network and system solutions. On-Call rotations: Outside business hours / weekends across Data Center Engineering IT Team EDUCATION/EXPERIENCE: Bachelor's degree or equivalent degree in Computer Science, Computer Engineering, or related field, plus five (10-15+) years of progressively responsible experience in database administration. Experience includes five (10-15+) years of most of the following (experience may be gained concurrently): Network Environment Management - Cisco, Juniper, Palo Alto, F5 and/or similar technologies (10-15+ years Virtualization Environments Management - VMware, Azure, AWS, ZEN and/or similar technologies (10-15+ years) Storage environments - Infinidat, PureStorage, EMC, NetApps, Azure Blob, AWS S3/Glazier Windows environment - Active Directory, DNS, DHCP, Group Policies Linux Environments - CentOS, Ubuntu, RHEL and/or similar technologies Scripting - Powershell, Python, Perl, Bash and/or similar technologies (5-10+ years) Database Administration - MS SQL Server, Azure DB service, any other pertinent relational database A High-Level of understanding of infrastructure products and services and, more importantly, the ability to translate those technologies into value-added services for the supported business community Proven experience in overall Infrastructure planning, development and implementation Proven experience in fast paced, high traffic, highly virtualized environments supporting a Hybrid - SaaS delivery model The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.

Akkodis is seeking a - “IT Support Technician” for a Contract position with a client located Clinton, MA. Pay Range: $25-$30/hr. (The rate/salary may be negotiable based on experience, education, geographic location, and other factors.). Responsibilities: The IT Support Technician II is responsible for providing technical assistance in both office and production environments. This on-site position involves troubleshooting hardware, software, and network issues, and supporting staff with day-to-day IT needs. The role requires effective communication, collaboration, and a strong commitment to customer service. Essential Duties and Responsibilities Troubleshoot and resolve technical problems for end-users in both office and production environments. Respond promptly to help desk tickets and provide front-line technical support for hardware, software, and basic network-related issues. Assist with setup, maintenance, and configuration of desktops, laptops, printers, and related equipment. Utilize ServiceNow to manage incidents, service requests, and asset tracking. Document technical solutions, keep records current, and help maintain IT knowledge base articles. Follow ITIL best practices in incident, problem, and change management to uphold service delivery standards and drive continuous improvement. Collaborate with cross-functional teams to resolve technical challenges as needed. Support Fuji Nexim production systems (experience with Fuji Nexim is considered an asset). Ensure compliance with company safety, security, and quality protocols at all times. Provide occasional after-hours support for urgent IT matters. Job Qualifications / Knowledge Requirements Ability to identify, analyze, and resolve technical issues efficiently using structured troubleshooting methods and clear communication. Ability to work independently while managing multiple projects and adhering to established timelines. Strong time management skills with a proven ability to prioritize tasks in dynamic environments. Demonstrate accountability and integrity in all aspects of work, including handling sensitive information. Experience with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, Mac OS, and local area networks is considered an asset. Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is essential. Education & Experience Requirements High School diploma or equivalent required; post-secondary education in IT or related field considered an asset. English is the primary language of communication for this role. Minimum one (1) year of experience in desktop or IT support or an equivalent combination of education and experience. CompTIA A+ or Network + Certifications or equivalent knowledge are considered an asset. Physical Requirements Ability to sit or stand for extended periods and work at a computer workstation. Must be able to push, pull, lift, and carry up to 20 lbs. (occasionally up to 50 lbs as required). Comfortable moving and transporting computer equipment, including monitors, cables, and peripherals. Work is performed in both office and manufacturing environments, with appropriate safety protocols in place. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ***************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Length: 6 months + (temp to perm potential) 24x7 support team with on-call rotation Skills The infrastructure services engineer will provide reliable and flexible support to all components of client's infrastructure, including systems, networking, data center operations, cloud infrastructure, telecom, and others. This role will be dedicated to maintenance and management of these systems, as well as responding to all alerts to ensure maximum reliability. Skills 3+ years' experience with a variety of infrastructure tools (VMWare, Cisco, Windows Server OS, etc.) Experience with public cloud providers (AWS, Azure) and associated infrastructure management a plus Knowledge of networking protocols and technologies (DNS, DHCP, SNMP, TCP/IP) Solid knowledge of and previous experience using scripting technologies (PowerShell or Python) Thorough understanding of managing servers in large corporate settings, covering security protocols, compliance with policies, and handling exceptions or changes Excellent communication and documentation skills Ability to work well as part of a large team Proven ability to troubleshoot and resolve production issues while making sensible decisions in times of stress

Qualifications/Skills: Minimum CCNA/JNCIA certification; CCNP (Routing and Switching) preferred. Familiarity with PoP infrastructure concepts including MMR, cross connect, peering, cage, patch panel, and ODF. Proficient in fiber-optic technology, cable and connector types, patch panels, and optical transport technologies. Experience in ordering cross connects and local patches from vendors like Equinix, Interxion, Telehouse, etc. across the region. Hands-on experience in Edge capacity provisioning and decommissioning. Skilled in network optimization, including re-stripes, migrations, and capacity upgrades. Strong understanding and practical experience with networking protocols such as BGP, LACP, IS-IS, and MPLS. Excellent attention to detail, time management, and organizational skills. Proven ability to maintain comprehensive documentation. Expert troubleshooting skills with the capacity to analyze complex situations under pressure. Effective communicator with the ability to collaborate with external peers, vendors, and internal teams. Programming and scripting capabilities are highly desirable. Ability to thrive in a fast-paced, dynamic global team environment with minimal supervision. Proactive, self-motivated, with a can-do attitude. Responsibilities: Deploy, configure, and maintain large-scale production and corporate network and server infrastructure across data centers, Points of Presence (POPs), edge, backbone, and content delivery network (CDN) infrastructure. Provide onsite network support and expertise within local data center campuses and offer remote support for POP sites, collaborating with vendor support teams. Schedule and execute network maintenance, repairs, or upgrades, with minimum impact on production networks. Turn up new circuits and collaborate with vendors to troubleshoot out-of-service or faulty circuits. Maintain accurate documentation and database updates to reflect changes in the network.

Job Description/Purpose: This is an Onsite role and the Resident Engineer's work location would be 474 Main St, Worcester, MA 01608. Reporting to the Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will reside at customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer's service provider network and provide technical and operational support on network issues, on-going certification and testing efforts. Typical Activities: Day to day support and troubleshooting for network issues Applying industry best practices to the design, planning, and implementation of the network and the tools driving it Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements Understand concepts of modeling design optimization Key Responsibilities: This may require long work hours or occasional on call weekend support. Technical support to the customer may require the Resident Engineer to: Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable. To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs. Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate. Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer's commercial network Support ongoing efforts in defining best practice policies for Juniper product applications used by customer To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network. The RE will be expected to develop secondary skills in other products in the Juniper product portfolio. Skills and Experience: Preferred candidates for this position should have a Bachelor's Degree in Engineering or Computer Science with JNCIE certification. Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment. Candidates should be able to demonstrate the following competencies: Strong interpersonal skills. Demonstrated ability to break-down work activity to achieve project goals Demonstrated ability to communicate project status and identify risk The ability to work independently and to function in a team environment. Strong customer interface and presentation skills Demonstrated ability to manage multiple projects and work calmly under pressure. Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…) Familiar with operation of management tools and network analyzers. Trend analysis to help deliver more efficient solutions to customer network An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to: IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy) Understanding of Multicast strongly preferred Routing protocol operation, migration, and scaling mechanisms Routing policies at BGP peering points VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS) Ethernet switching and 802.1Q, QOS Software Define Networking (SDN) Focal Technologies: The ideal candidate for this role should be able to demonstrate the following competencies: Service Provider architecture experience JUNOS CLI experience across MX, QFX, EX series Must understand BGP and route reflector topologies Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams. Must be able to communicate effectively with the customer. Scripting skills (Slax, Python, Ansible) Test equipment (such as Spirent, Agilent N2X, and Ixia) a plus Network management tools such as SNMP, Syslog, etc. JNCIE- SP Preferred. Desired Experience 7-10 yrs