Network technician jobs in Burlington, NC

CITEL is hiring an experienced IT Support Specialist to lead IT operations at its new Hillsborough, NC facility. The role includes managing infrastructure, user support, and ERP/CRM systems. As part of the global IT team, the specialist will implement company-wide standards, deploy systems in new buildings, and help improve tools and processes. Key Responsibilities Infrastructure & Systems Administration Manage and maintain local IT infrastructure (servers, network devices, PCs, printers, A/V systems) Oversee installation, configuration, and updates of hardware and software Administer LAN/WAN, VPN, Wi-Fi, and ensure reliable connectivity Implement and monitor security tools (firewalls, antivirus, backups, patching) Document IT assets, procedures, and configurations Deploy infrastructure in new buildings, ensuring scalability and compliance with Group standards Propose technical improvements aligned with business needs User Support & Training Provide Level 1 & 2 support for Windows, mac OS, mobile devices, and productivity tools Handle onboarding/off boarding (accounts, devices, access rights) Train users on systems including ERP platforms and remote access tools Communicate technical concepts clearly to non-technical users Follow up to ensure resolution and satisfaction ERP & CRM Administration Serve as local contact for ERP/CRM support and administration Provide first-level support and coordinate with Group IT or external providers as needed Collect and relay user improvement requests Group IT Collaboration Apply and enforce group IT policies, standards, and security guidelines Participate in audits, compliance processes, and international projects Provide regular reporting and feedback to global group IT teams Cybersecurity & Compliance Define and implement local cybersecurity practices in line with Group policies Monitor threats and apply corrective actions Promote awareness of security practices among users Support global security reviews and audits Skills & Qualifications Technical Skills Strong background in IT infrastructure and systems administration Solid knowledge of networking (firewalls, switches, VPNs, VLANs) Experience with Microsoft 365, Windows OS, Google Workspace Familiarity with Active Directory, DNS/DHCP, and monitoring tools Experience with hardware troubleshooting and repair (PCs, laptops, printers, etc.) Experience with help desk ticketing systems and remote tools Hands-on experience deploying infrastructure in new facilities ERP experience preferred Soft Skills Demonstrates a strong customer focus while effectively engaging and motivating internal teams across functions. Able to present information in a concise, structured, and engaging manner, both in-person and virtually Self-motivated, organized, and proactive Able to manage priorities in a fast-paced environment Curious, creative, and solution-oriented Fluent in English; professional French is a plus Work on site at our NC facility required (no remote or hybrid work) Ability to travel internationally as needed Education & Experience Bachelor's or Master's in IT, Computer Science, or related field 3+ years of IT experience Understanding business functions (Production, Supply Chain, etc.) Knowledge of SQL, Java, or similar languages is a plus Why Join Us? Our new RTP facility represents the future of CITEL in the U.S. a growing team, high-tech manufacturing, and a culture rooted in collaboration and innovation. The Raleigh-Durham area offers access to world-class talent, strong infrastructure, affordable housing, and an unbeatable quality of life. Be part of a company that is protecting critical systems, supports clean energy, and growing with purpose. Benefits: Competitive salary and performance bonus Health, dental, and vision insurance 401(k) with company match Paid time off and company holidays Company paid life insurance Career development opportunities Equal Opportunity Employer CITEL considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, disability, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.

Must Have Technical/Functional Skills: • Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues • With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service • Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe • Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements Roles & Responsibilities Network (LAN, WAN and Wireless) • Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification • Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) • TCP/IP, DHCP, Subnetting, VLAN, POE • Experience with packet capturing example: Wire Shark • Network maintenance, support and refresh • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Data Center (Server Room) Management • Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) • Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Server Management • Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair • DHCP, DNS, Print Server, File Shares, Microsoft SCCM • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution • Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS • Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware • Knowledge of Server 2012/2016 Policy and Security Management Critical plant floor hardware support • Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.) • ANDON and PLC (Programmable Logical Controls) support knowledge • First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's) • Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management • Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time • On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Others Must Have Attributes for Level 3 • Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment • Ready to travel to other Toyota sites/locations within the US to support on a short basis. • Strong team worker with professional demeanor and strong ethics • Good written and oral communication skills are required • Experience with remote control tools and remote support (off-site) • Ongoing support of various Manufacturing computer systems • Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects • Change Management process • Associate or bachelor's degree in computer information systems, Computer Science or related field • TMMBC English 50%-100% Competence Nice To Have • Experience and/or knowledge of PLC's a plus. • Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition) • Knowledge of iGear, Kepware, or other machine data gathering tools • SQL Server database administration (backu ps, security, monitoring, etc.) • Manage storage and backup systems • Previous experience supporting a large corporate, manufacturing environment • Experience supporting and troubleshooting Business and Mission Critical applications • 3 to 5 years of experience performing Level 3 responsibilities • Knowledge of Cisco Voice over IP hardware/software/server operation/configuration • Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries. • Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. • Troubleshoot Operating System issue. Connection issues with LAN/WAN. • Update tickets with accurate and timely records of work performed, and resolution details • Maintain and contribute to a knowledge base. • Coordinate hardware warranty repair. • Perform inventory management activities as required in coordination with asset management and other corporate groups. • Escalate to 3rd party vendors when necessary • Responsible for raising and coordinating problem management issues • Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. • Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. • In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. • Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. • Receives instructions from certified technicians and project managers to troubleshoot advanced issues. • Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. • Primary responsibility to manage End User related incidents and requests. • Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Base Salary Range: $70,000 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Job Description:- Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime. Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate Provide customers with training and advice on DB related technologies and updates during service visit Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge Educate and share with customers on new technology and processes to enhance technology adaption Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits Utilise Service Now to record and track all incident related to service calls and appointments Your skills and experience Strong people skills and a knack for problem solving Excellent communication skills, both written and spoken Excellent time management skills and can make decisions quickly Previous experience supporting Investment Banking/financial environment is an advantage Knowledge of financial applications and MS Office suite of products Experience in customer service/support, client services, production support or technical support role working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11. working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android) Strong technical skills related to desktop, mobile, End User compute environment. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact Qualifications Skill (minimum 7 years of experience in each skill) Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading of appropriate software for customers. Installing local and network printers and other peripherals and configuration of same. Migrating Data and user profiles. Documenting process and procedures related to technical field support activities. Additional Information Thanks and Regards, Karan Sharma 510-254-3300 ext. 150

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Desktop Support Technician will provide primary client support by taking calls, answering email, responding to tickets, answering support related questions, and/or performing desk-side support. As the Technician, you will serve as the centralized entry point and provide escalated troubleshooting for all technology related service requests as well as support for technical issues across the company. The Desktop Support Technician will: Prioritize daily workload and Help/Service Desk requests according to policy and procedure Create and update knowledge base documentation for step by step instructions Analyze customer calls and tickets to determine trends and/or recurring problems Build sustainable relationships with customers, coworkers and stakeholders through open lines of interactive communication Utilize and update Servicenow Knowledge Management system when troubleshooting customer issues Set client expectations when opening and assigning service tickets and ensure all request/services are executed on time and in accordance with the service level agreements set with business Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Bachelor's degree in computer science, business or related field preferred Working knowledge of networking concepts and protocols Intermediate knowledge of: Virtual/VDI environment within Pennymac Meraki console for mobile devices Pennymac's remote device security tools (CrowdStrike, Sophos) Google suite usage, monitoring, break fix solutions Pennymac's current AWS solutions Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE

The Configuration and Deployment Technician is a self-motivated, team-oriented individual that fulfils a key position within our company. The responsibilities of this position include operating system and software application installation and/or configuration on computers for both employee and customer use, with a focus on quality and efficiency. KEY RESPONSIBILITIES: * Diagnostic Tool Configuration * Ensure computer configurations and documentation of related data are accurate and complete, per customer requirements. * Configuring and deploying Windows Computers in a Work Group or Domain Environment. * Hardware preparation, including unboxing, installation of batteries and SIM cards, and scan-in of serialized hardware. * Installation and configuration of the operating system and a variety of diagnostic software applications. * Pairing proprietary and third-party vehicle adapters with computers and software applications. * Additionally, utilize remote access tools to configure computers at remote locations. * Contact third party software vendors to transfer or troubleshoot software license activation. * Engage or follow-up with other departments as needed to resolve issues. o Troubleshooting issues pertaining to hardware and software installation on computers to overcome conflict resolution for multiple software programs. o Active participation in all aspects of the Configuration and Deployment department as needed. To include Imaging Process, Configuration, Quality Analysis, Shipping, Tracking and Database Maintenance. * Product Deployment * Maintains high level of productivity. * Has the ability to update and maintain database records * Team Responsibilities * Maintain a good working relationship with other groups in the department and other departments throughout the company. * All other projects and duties as assigned. SUPERVISORY RESPONSIBILITIES: * This position has no supervisory responsibilities. WORK ENVIRONMENT: * This job operates in a professional office environment. The role routinely uses standard office equipment. EDUCATION/EXPERIENCE REQUIRED: * Working toward or having completed AS or BS degree in an IT-related field. * Desire to have a career in Information Technology. ADDITIONAL ELIGIBILITY REQUIREMENTS: * Detail oriented. * Excellent verbal and written communication skills. * Experience using MS Office and MS operating systems. PHYSICAL REQUIREMENTS: * This is largely a sedentary role; however, moving computer kits and hardware is regularly required. * Basic motor skills and manual dexterity for extensive computer usage are required. * Sitting for extended periods of time is required. * Talking, hearing and close vision abilities are required. * Standing, walking, reaching, kneeling, and crouching required. * Stress may occur with changing priorities, tight deadlines and long hours. * Ability to regularly lift 25 pounds. TRAVEL REQUIREMENTS: * 0% * This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Community Support Technician needed to work with the Intellectual and Developmental Disabilities population. Technician will provide one on one assistance in the community, community networking. Monday - Thursday 4:00 pm - 9:00 pm Friday - 4:00 pm - 11:00 pm Two weekends a month (flexible which ones).Saturday 8 hours, Sunday 6 hours. Requirements: Reliable Transportation Valid Driver's License Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

Join our dynamic team at DPAC as the full -time Junior Systems Administrator. In this multifaceted role, you'll play a crucial part in both maintaining and securing our network and computer systems, as well as providing exceptional support through handling helpdesk tickets. What You'll Do: System Administration: Install and manage antivirus and malware protection, create documentation, and generate reports. Helpdesk Support: Address and resolve employee tech concerns via email, phone, and in -person interactions. User Setup: Set up new users and manage network access. Proactive Monitoring: Identify and resolve issues, perform regular updates, and maintain system security. Collaboration: Work with the IT Manager to explore new technologies and enhance systems. What You'll Bring: Problem Solving Skills: Troubleshoot and resolve technical issues efficiently. Technical Proficiency: Experience with Active Directory, Office 365, Windows Server, and network infrastructure (HP/Cisco environment) Customer Service: Provide prompt and effective support to staff. We are seeking individuals with a strong interest in technology and helping others. Flexibility, adaptability, and technical expertise are important. While your job description outlines your role, there may be times when additional responsibilities arise. Physical Requirements: Ability to maintain a comfortable seated position and perform repetitive motions at a computer for extended periods. Must possess the ability to communicate clearly and effectively with customers and staff, both verbally and in writing, to ensure understanding and foster collaboration. Additional Requirements: AA degree in Computer Science, Information Technology, or a related field preferred. Work schedule is Monday - Friday day times, 40 hours per week. Reliable transportation to Durham, NC. Must be at least 18 years old. Legally authorized to work in the United States. Requirements Application Requirements: A resume outlining your experience and qualifications is required. Please include contact information for at least two professional references. A cover letter detailing why you're a great fit for this position is also required.

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II to work onsite in Chapel Hill, NC. Ideal candidate has field experience in Structured Cabling, Low Voltage, RF Systems and has client facing skills and aptitude to learn DAS to support our NOC customers. The NOC Tech II will be responsible for monitoring and performing onsite technical troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks. Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems. Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues. This role also includes providing remote support to the Network Operations Center (NOC) to facilitate quick incident resolution and system enhancements. NOC Tech II is also responsible for maintaining ticketing, maintenance dispatches, administrative support, and other requirements as detailed by the NOC Manager. Key Responsibilities Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs. Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity. Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions. Conduct trend analysis on network performance metrics and alarms to identify areas for improvement. Support field technicians remotely by providing troubleshooting guidance and technical expertise. Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system. Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment. Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security. Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution. Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory. Assist in asset management and ensure all equipment is accounted for and properly maintained. Required Skills Experience with structured cabling, low voltage projects required, DAS experience highly preferred Ability to travel as needed (~15%). Strong attention to detail with a commitment to completing projects thoroughly and efficiently Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff. Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms. Experience Minimum of 4 years of experience in monitoring, analysis and remediation of RF systems, DAS, and 5G networks. Fiber/Passive DAS, and WLAN systems. Education A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus. Preferred Qualifications Experience with network performance monitoring tools and software. Familiarity with RF testing equipment and methodologies. Formal DAS OEM training or certifications Pay rate of $30-35 per hour commensurate with experience This position is full time and includes Company Benefits (Health, Dental, FSA, 401(k), LTD/ STD, Life Insurance. Paid Time Off and Paid Holidays).

TITLE (Oracle title) NETWORK ADMINISTRATOR WORKING TITLE Network Administrator I SCHOOL/DEPARTMENT Technology Services LOCATION Crossroads II, Cary, NC PAY GRADE Technology Grade 22 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (Occasional evening and weekends) Position is available for a hybrid telework workweek POSITION PURPOSE: Provides daily management, maintenance, and support of the Wake County Public School System (WCPSS) network infrastructure. This includes installing, configuring, and maintaining network hardware and software to ensure optimal performance, security, and availability across all district systems and facilities. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps; Knowledge of network fundamentals including cabling standards, TCP/IP and network addressing.; Knowledge of common network hardware including Cisco switches, routers, and wireless access points; Knowledge of network design; Excellent customer service; Strong analytical and organizational skills; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to function effectively within a team environment and to work independently without close supervision; Ability to establish and maintain effective working relationships with school system staff, contractors, and vendors. EDUCATION, TRAINING, AND EXPERIENCE Associate's degree in a relevant technology field; AND Experience with network infrastructure. An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered. CERTIFICATION AND LICENSE REQUIREMENTS Must hold and maintain a valid motor vehicle operator's license according to the State of NC requirements. PREFERRED QUALIFICATIONS: Certification in network fundamentals; Experience with network hardware such as switches and wireless access points; Familiar with network monitoring and diagnostic tools; Strong problem-solving and communication skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists in the configuration, deployment, and basic maintenance of Cisco routers, switches, and wireless access points. Troubleshoots WAN/LAN connectivity, security incidents, and hardware failures. Supports VLAN configuration, basic routing, and port management across switches. Ensures adherence to all federal, state, and local requirements for internet content filtering. Monitors network performance and alerts using tools such as Nagios, Wireshark, or Meraki Dashboard. Participates in network change control and maintenance window activities. Responds to network support tickets, escalating issues, as needed, documenting network issues and resolutions in the help desk system. Maintains inventory records of network hardware and licensing. Supports the monitoring, maintenance, and basic troubleshooting of Uninterruptible Power Supply (UPS) systems to ensure uptime and protection of critical network equipment. Performs other related duties, as assigned. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This job operates in an office environment. This role routinely uses standard office equipment such as computers, hand/power tools, etc. The position, at times, must be able to come into direct contact with school system staff, contractors, vendors and staff members of external agencies. Work is considered medium physical work, requiring the exertion of up to 25 pounds of force. The work requires the ability to operate automotive equipment. EFFECTIVE DATE: 10/2025 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution. Responsibilities The following statements describe the principal functions of this job and its scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The candidate for this position: Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand-alone. Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers. Schedules repairs, installs and configures workstations with approved image and additional software as approved/required. Installs after-market hardware to support user equipment functionality as needed. Moves IT systems and peripherals for office relocations. Sets up, initiates, and shutdowns video conferences between two or more sites. Follows approved standard operating procedures and meets all service level agreements Maintains and submits updates to asset management for all equipment maintained Updates the ticket tracking system as required Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under supervision. Reports to a team leader or manager. May be required periodically to work outside of scheduled work hours. May be required to work at alternate locations. SPECIAL SKILLS (if applicable) May need to install third party vendor hardware to support user equipment functionality. Demonstrate familiarity with Video Conference systems setup and preparation is desirable. Provide a hands-on customer service approach. Troubleshoot computers, peripherals and telephone equipment. Good verbal and written communications skills. Organized and self-motivated. Manage multiple priorities. Productive working independently or as part of a team. Must enjoy working with end users and must work well with other IT team members and department managers. Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android). Qualifications QUALIFICATIONS 2+ years' experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters. Experience with the customer's installed product base is preferred. EDUCATION An Associate degree or bachelor's degree from four-year college or university with major course work in information management, computer science or related field or equivalent education and work experience in desktop systems support. A+, MCDST, and other Microsoft certifications is highly desired. CERTIFICATION REQUIREMENTS Relevant manufacturer certifications desirable SECURITY CLEARANCE Will be required to obtain a Public Trust clearance COMPENSATION $45,000 - $50,000 Company Overview Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. Vision Technologies is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual's race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability.

Title: Network Ops Engineer- L3 Duration: Longterm Contract Network Ops Engineer: • Cisco Certified Network Associate (CCNA) Voice/Collaboration or higher level Ce1tification. - • Proficient in VoIP infrastructure and protocols- SIP, MGCP, SCCP and SRTP. Cisco Unified Communication Manager vl0.5 and above. - • Experience in Cisco Unified Call Manager Express and High Availability solutions. - • Minimum 3-5 years' experience providing and implementing network infrastructures and must have experience developing, operating, and managing a VoIP environment. - • Takes ownership of assigned tasks: motivated to improve system design, performance, and overall user experience. - • Strong understanding of Network Management implementation and Voice network. • Understanding of integrating Cisco Voice networks with other platforms. • Experience with implementation and management of Cisco Call Manager servers. - • Experience with the implementation and management of Cisco Prime Collaboration and modules. • Understanding the interfacing routers/switches with encryption devices. • Basic understanding of networking protocols, QoS etc. • Excellent oral and written communications skills Thanks for your time. Kind Regards, Lalitha Priya. T Sr.IT Recruiter KRG Technologies Inc Direct: ************ EXN: 211. Additional Information All your information will be kept confidential according to EEO guidelines.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Must Have Knowledge Experience on implementation, troubleshooting and managing "Cisco WLC , AP and Cisco Prime Infrastructure“. Troubleshooting knowledge on "Wireless LAN Controller and AP. Good knowledge on WLC ( Cisco 5500 series WLC) AP (3800,3700,3600) In-depth troubleshooting and problem analysis skills Self-motivated to take ownership of projects without much supervision Required Job Experience: § Assist customers in troubleshooting hardware/software related issues on various Wireless LAN Controller and AP § Should have implementation experience in Wireless LAN Controller and AP. § Joining APs to WLC § LWAPP and CAPWAP § Troubleshooting required area of routing and switching for Wireless deployment and troubleshooting § Good hands on experience on routing protocols and switching protocols § Proactively and continuously improving all aspects of the teams operation remit. § Responsible for Acting as a point of escalation for network issues (Event handling and incident resolution) § End to end ownership of customer service requests. Collaborates with all relevant stakeholders internal and external, and acts as focal point until the problem is resolved. Plan and Design WLAN Technologies Hide Details Knowledge on 802.11 standards and protocols Plan & design wireless solutions requirements • Translate customer requirements into services and design recommendations • Identify ambiguity and/or information gaps • Evaluate interoperability of proposed technologies against deployed IP network infrastructure & technologies • Select an appropriate deployment model • Regulatory domains and country codes RF planning, designing and validation • RF Design / Site survey • Architect indoor and outdoor RF deployments o Coverage o Throughput o Voice o Location o High Density / Very High Density • Construct an RF operational model that includes: o Radio resource management (Auto-RF, manual, hybrid, Flexible Radio Assignment, TPC and DCA) o Channel use (radar, non-WiFi interference, Dynamic Bandwidth Selection) o Power level, overlap o RF profiles • Validate implemented RF deployment Configure and Troubleshoot the Network Infrastructure Configure and troubleshoot wired infrastructure to support WLANs • VLANs • VTP • STP • Etherchannel Plan network infrastructure capacity Configure and troubleshoot network connectivity for: • WLAN clients • WLCs (appliance, virtual, and Mobility Express) • Lightweight APs • Autonomous APs Configure and troubleshoot PoE for APs Configure and troubleshoot multicast on the switching infrastructure Configure and troubleshoot wired security for APs • MAB • dot1X for APs Configure and troubleshoot the following to support wireless services • DNS • DHCPv4 / DHCPv6 • NTP, SNTP • SYSLOG • SNMP • CDP, LLDP • mDNS (including SDG) Configure and Troubleshoot an Autonomous Deployment Model Hide Details Configure and troubleshoot different modes and roles • WGB • Point to point & Point to multi-point bridge Configure and troubleshoot SSID/MBSSID Configure and troubleshoot security • L2 security policies • Association filters • Local radius • dot1X profiles Configure and troubleshoot radio settings Configure and Troubleshoot AireOS appliance, virtual, and Mobility Express controllers Hide Details Configure and troubleshoot secure management access and control plane • AAA • CPU ACLs • Management via wireless interface • Management via dynamic interface Configure and troubleshoot interfaces Configure and troubleshoot lightweight APs • dot1x • AP modes • AP authentication / AP authorization • Logging • Local AP CLI configuration • WLC based AP configuration Configure and troubleshoot high availability and redundancy • SSO • N+1, N+N Configure and troubleshoot wireless segmentation • RF profiles • AP groups • FlexConnect Configure and troubleshoot wireless security policies • WLANs • L2/L3 security • Rogue policies • Local EAP • Local profiling • ACLs • Certificates Configure and troubleshoot FlexConnect and Office Extend Configure and troubleshoot Mesh Implement RF management Configure and troubleshoot mobility • L2/L3 roaming • Multicast optimization • Mobility group scaling • Inter-release controller mobility • Mobility anchoring Configure and troubleshoot client roaming optimization • CCKM • Optimized Roaming • Band Select • Load Balancing • 802.11r/k/v Additional Information All your information will be kept confidential according to EEO guidelines.

Description Technical Support Engineer The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their data wherever it lives - across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.Varonis protects data first, not last. Learn more at ******************* Role: We are seeking a self-driven Technical Support Engineer who's ready to go beyond the usual break/fix routine. This isn't just about fixing issues; it's about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. You'll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldn't even dream of. The Location: We are considering candidates who are able to work by onsite model, based out of North Carolina. The Requirements: Experience with SaaS Platforms Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM) Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management. Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS). Experience in troubleshooting network-related issues in a SaaS environment Analytical Thinking Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues. Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards. Ability to think critically and solve complex problems, often under pressure. Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues. Game Changing Qualities: Effective Communicator: Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable. Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers. Adaptability: Ability to quickly adapt to new technologies, updates, and changes in the platform. Comfort with a fast-paced, dynamic work environment. Growth Oriented: A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence. You're never satisfied with “good enough.” You're constantly learning, growing, and pushing yourself-and your team-further. Resilience: Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused. Customer-Centric Mindset: You get that customer success is the ultimate goal. You're committed to delivering exceptional experiences, no matter what it takes. Your customers are your passion. You don't just solve their problems-you blow their expectations out of the water. Empathy & Patience: Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication. Natural Leader: When you speak, people listen-and they follow. You lead through influence and inspire your peers with your expertise and drive. People look to you for guidance, and you're always ready to mentor and inspire. You understand the impact that collaboration brings to a team. Time Management and Prioritization: Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously. Ability to prioritize tasks based on urgency, impact, and customer needs. Battle-Tested: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). But your experience and mindset matter more than paper credentials. The Responsibilities: Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You're not here to twiddle your thumbs; you're here to inspire, challenge, and elevate. Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. You'll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. You're the go-to when others throw in the towel. Obsess Over Customers: Our customers aren't just clients-they're your mission. Ensure their experience isn't just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know we've got their back, every step of the way. Our customers don't just deserve support-they deserve unforgettable experiences. Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isn't just participation-it's disruption with purpose. Innovate Relentlessly: Implement solutions that go beyond traditional technical support. You're here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and don't hesitate to shake things up. We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Piper Companies is seeking a full-time Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will work alongside the technical support team while proactively supporting customer needs. The Technical Support Engineer will need to sit on-site 2 days a week in Morrisville, NC. Responsibilities of the Technical Support Engineer: * Analyzing technical issues from various sources. * Building rapport with customers by responding promptly and addressing their needs. * Ability to work with and handle a technical support team. * Building out active directory forests and trees. Qualifications for the Technical Support Engineer include: * 2+ years in customer technical troubleshooting and supporting SQL queries. * Strong proficiency Microsoft Active Directory, Microsoft 365, and Outlook. * Extensive experience in active directory specifically in forest and trees. * Preferred experience in Cloud, AWS, GCP, Azure. * Morrisville, NC hybrid 2 days on-site. Compensation for the Technical Support Engineer includes: * $80,000-85,000 annually * Comprehensive benefit: Medical, Dental, Vison, 401k, PTO, holidays, sick leave as required by law. This job opens for applications on 12/19/2025. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: Microsoft, Microsoft 365, Networking, SQL, Cloud, AWS, Azure, GCP, Outlook, Forest, Trees, Planning, Organizing, Written Skills, Spoken Skills, IT, Windows, DLP, DDR, DAG, Saas, Iaas, Cybersecurity, Active Directory, Domains, Forest, Trees #LI-HL1 #LI-HYBRID

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Network Engineer On behalf of our client, Procom Services is searching for a Network Engineer for a contract opportunity in Durham, NC. Network Engineer Job Details Establish enterprise data network standards, analyze and resolve complex network related problems, and analyze and test all elements of the network infrastructure. Design and implement network solutions based on business requirements. Plans, designs, and implements data network infrastructure components. Coordinates the development and maintenance of procedures, specifications, and standards. • Evaluates, tests, recommends, and implements specific network solutions. • Manage assigned network related tasks for projects. • Perform engineering, design and technical support for customer and internal networks. • Coordinates with other departments any network changes or activities that could affect them. • Provide skills-transfer to peers within Network Engineering as required. • Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software. • Investigates and resolves problems, inefficiencies, and network performance. • Provides planning and technical support to determine network business needs throughout the company. • Participates in ensuring that customer requests via the ticketing system are managed to closure. • Complies with all standard internal controls and processes. • Delivers results in support of achieving the organization's Service Level Agreements. • Viewed as technical SME in network analysis, design and engineering. • Ensures that system improvements are successfully implemented monitored to gain the greatest efficiencies. • Defines, oversees, and participates in the work performed to plan, design, and manage network infrastructure components for effective performance, cost effectiveness, and availability. • Manages network projects related to technology pilots, conversions, implementations, etc. • Design of the overall network architecture for clients and/or corporate-wide projects. • Troubleshoots the most complex network issues as level 2/3 engineering support. • Establishes network priorities as they relate to the achievement of short and long-term business goals and objectives. • Full knowledge of the business and architecture of the network. Network Engineer Mandatory Skills • Expert knowledge of a variety of network management tools, test equipment, circuits, and routers. • Extensive knowledge of TCP/IP protocol stacks and firewall security in an inter-networking environment. • Knowledge of Quality of Service and experience designing/implementing QoS in an enterprise environment. • Advanced knowledge in Cisco Network including: o Cisco switches & routers o Cisco Call Manager o Cisco Wireless o Cisco Loadbalancer • Excellent interpersonal, organizational, customer service, communications, and presentation skills. • Ability to serve as a technical mentor to others and guides less experienced engineers and technicians in resolving complex problems. • Ability to apply expert knowledge of network engineering to the most complex problems and to direct, train, and guide less experienced engineers Experience • 8+ years of related enterprise data network experience. Demonstrated project management experience. • Experience with Cisco network knowledge as indicated above • Experience with VoIP and QoS. • Experience with SNMP Management Tools, PC based tools and products, and MS-Office Skills • BS Engineering or equivalent technical experience. • Cisco certifications at CCNP level or higher desired. Network Engineer Start Date ASAP Network Engineer Assignment Length 6+ months to perm Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

Network Technician (US - Cary, NC) Minimum Education: College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems, Inc. is a small and growing Network Maintenance & Integration company, with a strong commitment to our customer service. We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking equipment such as routers, switches and firewalls is a plus. This opportunity is a chance to work with Network Management experts on a variety of projects. This position will provide opportunities to grow in all areas of IT Network Management. Job Description: The Network Technician will be responsible for on-site customer support, including Microsoft Server 2003, 2008, Microsoft Exchange, and general network health and maintenance. The ideal candidate enjoys working directly with customers and is proficient in network troubleshooting, design and installation. Recommend hardware and software solutions to meet customer upgrade requirements Utilize problem resolution and escalation procedures to respond to system problems Develop proactive strategies to improve network performance and security On-call availability for after hour emergencies Up to 1 1/2 hours of travel required, several times a week Position Requirements: Minimum 2-3 years of experience in Information Technology supporting various hardware, software, and end user computer tools Knowledge of Microsoft Server and Exchange platforms Basic knowledge of router and switching technologies Functional knowledge of Active Directory Functional knowledge of network topologies Knowledge of VoIP or Telephony would be a plus.

- Implement & configure Cisco SDWAN appliances, switches, and wireless APs at Bank sites utilizing Cisco Catalyst SDWAN, and Cisco Catalyst Center - Focal point for circuit installations and testing. - Perform pre- and post-checks on equipment. - Troubleshoot and resolve any technical issues occurring during implementation. - Provide daily reports to management. - Ensure clean turnover to production. - Work directly with onsite technicians to install equipment. - Work with Telco carriers on any circuit related issues and lead head-to-head testing. - Troubleshoot any network connectivity issue - Capture post-change statistics for verification against pre-change statistics - Check technicians on/off premise with SOACC security group - Provide escalation to project team for any issues that require additional attention and/or direction - Escalate any pre-existing issues to Day 2 Ops We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Ensure seamless implementation of large scale projects for branch sites and Remote ATMs. - Support high volumes of activity associated with simultaneous project efforts. - Provide bulk project support involving potentially thousands of devices and sites. - Provide repeatable process engineering and new installation implementation support. - Provide central point of contact for resolution and escalation of issues experienced by field teams. - Minimize aborts by providing real time implementation management, technical expertise, and guidance on installation issues as they occur. - Interact daily with Project Management on project performance and keep abreast of new requirements.