Network technician jobs in Coeur dAlene, ID

Buck Knives creates purpose drive knives that perform for generations. We are looking for a Site Service Representative to join our team to help us promote our legendary products. Responsible to complete tasks, guide and coordinate the site service team in the cleaning of the building and equipment, while promoting a safe, efficient and productive team environment. SCHEDULE: Mon. - Thurs., 3:30 pm - 1:30 am. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential duties and responsibilities include but are not limited to the following: Cleaning of the facility, including restrooms, breakrooms, lobby, sweeping, vacuuming, mopping, etc. Scheduling of Site Service Team. Assist in cleaning of machinery. Sweep and mop production isles, and dust machinery. Order, stock and maintain cleaning and break room supplies. Clean out machines and coolant spills Empty barrels within assembly. Setup and teardown for all special events. Operates a forklift and pallet jack. Ability to handle sharp knives and other items continuously throughout the shift. Comply with all standard safety practices, safety rules, and all Company rules and policies. Regular attendance is an essential function of this position. All other duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS Excellent communication, ability to work well with others. Ability to follow verbal and written instructions. Excellent organizational skills with attention to detail. Forklift experience preferred. EDUCATION/EXPERIENCE High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment will include office areas, manufacturing areas and warehouse/shipping areas. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Jubilant HollisterStier LLC, Spokane's Largest Manufacturing Company, and well-established member of the business community, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. Jubilant HollisterStier is a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is a proud member of the Jubilant Pharma family. Our Promise: Caring, Sharing, Growing We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources. Job Description: TheSystems Administratoris responsible for maintaining the integrity, performance, and security of the organization's IT infrastructure systems. This role involves configuring and managing servers, networks, backups, storage, database, applications and automation systems. The administrator ensures systems run efficiently, securely, and reliably, often collaborating with engineers, analysts, and other IT staff to support business operations. Their duties may include monitoring system health, applying updates and patches, automating tasks, and troubleshooting issues across hardware and software environments. * Server and Infrastructure Management: Maintain and optimize physical and virtual servers, storage systems, and network components to ensure reliable and secure operations. * Server Administration: Install, configure, and maintain operating systems, applications, and system services across various environments. * Backup and Disaster Recovery: Develop and manage backup strategies and disaster recovery plans to ensure data integrity and business continuity. * Security and Access Control: Implement and enforce security policies, including user authentication, role-based access, and patch management. * Monitoring and Troubleshooting: Continuously monitor system health, respond to alerts, and resolve performance issues or outages efficiently. * Automation and Scripting: Create and maintain scripts to automate routine tasks such as deployments, backups, and system updates, improving operational efficiency. * System Reporting: Generate regular reports on system performance health, storage utilization, and uptime metrics to support capacity planning and operational transparency. * Audit and Compliance Documentation: Prepare and maintain reports for audits, security reviews, and compliance requirements, ensuring accurate records of system changes, access logs, and backup activities Qualifications: * Bachelor's Degree in a related field such as: Information Technology, Computer Science, Information Systems or Cybersecurity required * Associate's degree in an IT-related field with over 5 years of experience managing systems required * CompTIA Network+ desired * CompTIA Server+ desired * VMware Certified Professional (VCP-DVC) desired * 3 to 5 years of hands-on System and Server Administration required * 2 to 3 years of experience supporting Microsoft based infrastructure and key domain services required * Security Best Practices: Experience implementing encryption, access controls, and vulnerability management desired * Regulatory Compliance: Familiarity with GMP/GxP, compliance standards governing electronic records, data integrity and system validation desired * System Administration, Performance Optimization, Backup and Recovery, Security Management and Scripting and Automation experience required * Ability to lift up to 25 lbs occasionally; prolonged periods of sitting or standing required Shift: Weekday Days, Monday-Friday Compensation & Benefits: This is an on-site, full-time position located in Spokane, WA. * Hiring Wage: $81,500.00 - $ 119,500 annually depending on experience, with opportunity for growth, promotion and annual raises. Midpoint and above is reserved for employees who have longevity with Jubilant HollisterStier and consistently exhibit outstanding performance over a period of time in the role * Medical, Dental, Vision, Flexible Spending and Health Savings Accounts * Life, AD&D, Short and Long Term Disability * 401(k) with company match * Generous paid time off plan * Employee Assistance Program Unlock your potential with Jubilant HollisterStier! If you're seeking a dynamic and rewarding career, we welcome your application today! ******************************** * Please click on the Spokane, Wa. Link* Jubilant HollisterStier is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require assistance applying for a position, please contact our HR Department at: ******************************

careersite--jobs--form-overlay#show FormOverlay" data-careersite--jobs--form-overlay-target="cover Button"> Apply for this job blocks--cover--scroll#handle ScrollDown" title="Scroll to content"> Duties and Responsibilities * Has successfully mastered all job duties and responsibilities of the Journeyman Mechanical Pipefitter. * Supervision, code oversight, planning, and lay out for the installation of equipment and piping systems for Plumbing, Mechanical, and HVAC, systems. * Demonstrates the ability to read and interpret mechanical, plumbing, electrical, and control, drawings, blueprints, schematics, plumbing and mechanical code specifications for commercial mechanical and plumbing equipment and distribution piping installations. * Per code requirement, can successfully demonstrate performing the math calculations necessary to properly size mechanical and plumbing piping. * Successfully supervise installation, repair, or replacement hot water, chilled water, drain distribution systems, and piping circuits including mechanical equipment, plumbing equipment, HVAC equipment, piping types, piping materials, fitting types, valve types, and testing equipment for commercial installations. * Correcting piping, connections, and terminations on equipment as required. Troubleshoot and test equipment, parts, piping, and fittings for leaks, restrictions, and proper flow. * Performs preventative maintenance and testing of plumbing and mechanical systems including piping distribution systems, Jetting, and general maintenance. * Performs plumbing service and testing of plumbing and mechanical systems including piping distribution systems, valves, and fixtures, with ability to fix problems. * Demonstrates the ability to coordinate with other trades on jobsites, work alone, or as part of a team. * Maintains workflow schedule to ensure productivity objectives are met. * Communicates clearly with customers, fellow technicians, support staff, and supervisory personnel. * Other duties, responsibilities, tasking, and special projects as assigned by management or ownership. General Job Requirements: * Good knowledge of plumbing and mechanical code required. * Operating knowledge of Microsoft Office Software and work proficiency with computers, iPads, and hand-held devices such as smartphones, tablets, etc. * Desire and ability to learn how to use and interpret Plumbing, Mechanical, and HVAC, diagnostic, and service equipment. * Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions on rooftops, outside of buildings, and residences, crawlspaces, attics, and other types of confined spaces. * Perform physical work that requires the regular use of fingers, hands, walking, stooping, and kneeling. Regularly lift or move up to 10lbs, frequently lift and/or move up to 50lbs, and occasionally lift and/or move more than 50lbs. * Required to work from either a step ladder, extension ladder, or man lift. * Good work ethic and the desire to advance professionally and personally. * Demonstrate good customer service skills, communication skills, mechanical aptitude, and common-sense judgement. * Ability to maintain a positive, willing, and trainable attitude. * Ability to get along with and work well with people on all levels. * Work flexible hours and some overtime on occasion. * Demonstrate a willingness to continue education through available company and industry training. Skills and Qualifications * Driver's License * Journeyman Plumber/HVAC or Equivalent Experience * EPA Type II or Universal * Washington Mech 1 or 2 / Idaho Limited Energy * Washington Electrical 06A / Idaho Journeyman Card Education and Experience * High school or equivalent (Required) * Plumbing, Mechanical, and HVAC piping and equipment: 5 years (Required) * HVAC Service experience * Experience in commercial services * Customer service experience Affirmative Action/EEO Statement As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors "Apollo" ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic of his or her relatives, friends, or associates. All employees are subject to a pre-employment drug screen. Wage Range $40.00 - $60.00 an hour Department TRADE Role Journeyman Boiler Hydronic Systems Tech Locations Spokane About Apollo Mechanical Contractors Apollo Mechanical Contractors is a Native American-owned business that officially began operations in 1981 under the guidance and vision of owner Bruce Ratchford. Apollo is based in Kennewick, Washington, performing Full Mechanical projects across the United States and around the world. Apollo employs over 2000 people, with annual revenues of over $600 Million. Apollo Sheet Metal officially began operations in 1981, building on a vision that originated in the mid-1970s by owner Bruce Ratchford. With a decade of experience and expertise in mechanical design and business management, Mr. Ratchford incorporated Apollo in Richland Washington, to serve the Tri-Cities' construction needs. Since 1981, Apollo has expanded its market to include locations across the United States and multiple countries. Apollo has progressively grown larger than its original scope and has expanded its operations to specialize in mechanical construction for correctional facilities, hospitals, laboratories, high tech data centers, schools, and industrial facilities. careersite--jobs--form-overlay#show FormOverlay">Apply for this job TRADE · Spokane JOURNEYMAN BOILER HYDRONIC SYSTEMS TECHNICIAN Loading application form jobs--overlay#close Overlay">

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

The Network Administrator will be responsible for maintaining, monitoring, and optimizing Glacier Supply Group's network, phone systems, and IT infrastructure across multiple locations. This position plays a strategic role in scaling technology to support new branch launches, increasing transaction volume, and strengthening cybersecurity as the company grows. The ideal candidate is a hands-on problem solver who understands distribution environments and can anticipate IT needs as we scale toward $80M+ in revenue. Compensation & Benefits Competitive salary (DOE) with opportunities for growth. Comprehensive benefits: medical, dental, vision, 401(k) with company match. Paid time off, holidays, and professional development support. Career path with potential advancement to IT Manager or Director of IT as the company scales toward $80M+. Key Responsibilities Network & Infrastructure Management Configure, monitor, and maintain LAN, WAN, and VPN connectivity across all branches. Manage firewalls, switches, routers, and wireless infrastructure to ensure scalability. Support branch expansions by deploying secure and reliable IT systems from day one. Systems Administration Support and optimize ERP systems (Prophet 21), branch POS, and warehouse management systems. Maintain server infrastructure (on-premise and cloud-hosted), Active Directory, file shares, and print services. Oversee Microsoft 365 productivity tools and collaboration platforms (Teams, SharePoint). 8x8 Phone System Management Administer and maintain the 8x8 cloud-based VoIP phone system across branches. Configure call routing, voicemail, auto attendants, and system permissions. Monitor call performance and ensure reliability as call volume increases with business growth. Train staff and introduce new features to improve efficiency and customer communication. Cybersecurity Implement and enforce security policies to protect data and systems. Perform regular patching, vulnerability scans, and endpoint monitoring. Ensure compliance with evolving cybersecurity and data protection requirements. User Support & Training Provide Tier 2-3 support for escalated network, system, and phone issues. Train branch employees on IT systems, security practices, and phone functionality. Scalability & Growth Alignment Partner with leadership to design IT roadmaps for new branch openings in WA, OR, ID, and MT. Ensure IT systems can handle higher transaction volumes as revenue climbs toward $80M. Support enterprise-wide initiatives such as ERP upgrades, cloud migrations, and cybersecurity improvements. Contribute to disaster recovery and business continuity planning to safeguard operations. Requirements Requirements Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3-5+ years of experience in network and systems administration, preferably in multi-location environments. Strong technical knowledge of: Windows Server, Active Directory, Group Policy LAN/WAN/VPN administration Firewalls (Fortinet, Cisco, Palo Alto) Virtualization (VMware/Hyper-V) and cloud platforms (Azure/AWS) VoIP phone systems (8x8 strongly preferred) Familiarity with ERP systems (Prophet 21 experience a plus). Excellent troubleshooting, documentation, and communication skills. Preferred Skills Experience supporting distribution, logistics, or wholesale business operations. Knowledge of cybersecurity frameworks (NIST, CIS, etc.). Scripting/automation experience (PowerShell, Python, etc.). Project management experience for IT infrastructure rollouts. Salary Description $80,000 - $105,000

Kaniksu Community Health is a non-profit, award-winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatrics to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care. But we're not just invested in our patients - we're invested in our people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal. The benefits of working for KCH include: Medical, Dental, Vision, and Life insurance Education Assistance and Guided Career Pathways 4% 401K employer match In-house medical, dental, or behavioral health services Year round, affordable on-site childcare at KCH Kid's Club Are you eager to grow your IT career in a supportive and hands-on environment? We're looking for a Junior Systems Administrator to join our team on-site, where you'll play an essential role in keeping our organization running smoothly. In this entry-level position, you'll provide technical support and assist with the day-to-day IT operations that power our organization. This is an excellent opportunity for someone with foundational IT experience and a genuine passion for learning and expanding their skills in areas like Microsoft 365, networking, server and cloud administration, and virtualization. If you're ready to build your expertise, contribute to a collaborative team, and take the next step in your IT career, we'd love to hear from you! Working under the guidance of the IT Manager, a typical day for the Junior Systems Administrator might include: Serve as the first point of contact for IT support requests via phone, email, or ticketing system. Troubleshoot and resolve common technical issues related to desktops, laptops, printers, mobile devices, Wi-Fi, etc. Perform scheduled visits to additional medical offices for on-site support and service. (Auto milage is reimbursed) Assist with user account setup, password resets, and access requests. Support staff with Microsoft Office 365 and other standard applications. Perform routine system checks, and verifications of backups and continuity of data. Document support requests, solutions, and troubleshooting steps. Escalate more complex issues to senior IT staff as needed. Assist with inventory management of IT equipment and supplies. Participate in IT projects and contribute to process improvements. Commit to continuous learning and professional development in IT best practices. Responsible for relating well to people from diverse ethnic and cultural backgrounds and for having empathy for patients with demonstrated ability to treat them with dignity and respect. Experience Needed to Land this Gig: High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred. Excellent customer service and communication skills. There is no such thing as over communicating. Provide white glove service to our medical staff, so they can focus on what they do best, saving lives! Industry certifications (Microsoft, CompTIA, Cisco, etc, are an asset but not required. Some prior IT support experience (internship, help desk, or similar role preferred). Foundational knowledge of email and Microsoft Teams. Basic understanding of computer hardware, operating systems (Windows/mac OS), and common applications. Familiarity with networking fundamentals (Wi-Fi, Ethernet, VPN, etc.) is an asset. Strong problem-solving skills with a willingness to ask questions and learn. **We're excited to welcome new team members, but please note that we're unable to offer visa sponsorship or relocation assistance at this time. Work Schedule: Full Time No. of Hours/week - 40 4x10s

Full Time Position Spokane, WA - Hybrid Our client is adding a Systems Administrator to support a growing infrastructure environment. This role sits just below a Systems Engineer and is ideal for someone with a service desk or early infrastructure background who wants to grow into a full systems engineering role over the next few years. You will support core servers, virtualization, backups, monitoring and day to day system health. The big qualities that matter here are curiosity, accountability, and the discipline to manage critical systems with care. What You'll Work On Maintain and support Windows servers, virtual machines and core infrastructure Troubleshoot system issues across on prem and cloud environments Manage backups, DR tasks, patching and access controls Monitor alerts, daily dashboards and overall environment health Automate routine tasks through scripting and standardization Document changes and support compliance and audit activity What They're Looking For 2 to 5 years in systems administration or infrastructure support Experience with VMware or similar hypervisors Comfortable with Windows server environments and domain services Exposure to cloud platforms is a strong plus Someone coachable, trustworthy, detail oriented and proactive Associate degree required, Bachelors Preferred About Jones Grove Jones Grove is a people-first IT recruiting partner based in Charlotte with a trusted national reach. We help companies hire with clarity, delivering IT talent that's technically sharp, personally vetted, and built to last. Our approach blends industry insight with steady communication and a clear process. We cut through the noise, focus on long-term fit, and show up every step of the way. We are an equal opportunity employer and value diversity at every level of the hiring process. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Spokane, WA

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Title: Analyst I, NOC (Tier I) Department: Service Management Office > Network Operation Center Reports to: Service Operations Manager Overview - About NoaNet NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in Spokane, Washington. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNet's members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at ******************** Purpose of Position: Technical position to provide on-shift surveillance, call management, first response troubleshooting and resolution of the company's Core & Edge Network in order to provide the highest level of network availability by restoring service and minimizing call outs of Tier II NOC and Field / Network Engineering. Position's Customer(s): NOANET Management, Network Users, and Internal NOANET Customer Support groups and all NOANET customers. Essential Duties at All Levels in the Position: Customer Experience (CX): Answer all incoming service-related calls Troubleshoot customer service issues- even those that are not our problem Keep customers updated on trouble resolution progress ( Ticketing, Email, Phone Call) Escalation of severe or chronic customer issues; create performance improvement plans in collaboration with the Product owner, including Engineering & Field resources. Customer focused operators Network Management (NMS): 24x7x365 Awareness Awareness of Customer Needs & Tendencies Service Level Agreements (SLAs) Maintenance (Reactive & Proactive Prevention) Escalate internally and externally as needed to expedite repairs and awareness Evaluation of data to determine trends, chronic devices, regions, timeframes Network focused operators Job Qualifications at All Levels in the Position in KSA's Demonstrated ability to work independently and as a member of a team. Excellent oral and written communications skills required. Ability to track and document multiple network events accurately. Ability to monitor the network to ensure network availability to all system users. Proper phone etiquette with all customers 24x7 and provide clear, concise and consistent communications. With a focus in Communications (COMS): Capable of demonstrating knowledge of Ticketing Systems. Ability to establish and monitor outage bridges. Ability to communicate the technical and regulatory status of the NG911 Network. Responsible for direct customer communication and escalation. Provide technical assistance and training to internal and external groups to resolve problems affecting customers. With a focus in Network & Technology: Demonstrated knowledge in LAN/WAN technologies, internet and server platforms. Ability to diagnose basic routing problems. Basic understanding of network concepts such as Packet Loss/Jitter, Ping, Throughput, Availability. Demonstrated knowledge of IP protocols and address spacing, IP routing and switch components. Basic understanding of one or more of the following protocols: RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP/IP, VLAN, WLAN, VPN and Wi-Fi. Basic Knowledge of MPLS Networking, Ethernet Switch and IP Routing Respond to circuit and facility outages within NOANET's network. Isolate outages and work with appropriate technical groups to restore service. Diagnosis of basic routing problems. Perform daily operational checks on all network elements and associate equipment to maximize reliability. Certifications Preferred: Industry specific certifications are highly valued and can contribute toward education. Certifications of preference: Network+, Nokia, CCENT, CCNA (Cisco), Juniper certifications. Analyst I, NOC (Tier I): Additional Job Requirements: Entry level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures. Years of Experience required to meet minimum qualifications: Minimum of one year of increasing responsibility and experience in a telecommunications central office environment is required. Level of Education required to meet minimum qualifications: High School diploma or equivalent required. Associates' degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis. Job Requirements: At All Levels Reporting Relationships: Position reports to: Assigned Manager/ Supervisor of Department Number of Direct Reports: N/A Physical Requirements: This is an office position but does require occasional work with other groups. Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights. Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Strength and coordination sufficient to perform job duties. Working Conditions: Work is normally performed in an office environment with long periods of computer work. S hift work, overtime and travel is required. Position is subject to dealing with difficult people and situations. Occasional exposure to inside/outside work; noise; standing; hot/cold temperatures; vibration; cramped quarters. Special Conditions: Required to participate in a rotational schedule working at the NOC; responsibility will include training of lower level Analysts; troubleshooting complex customer issues using any and all required skills to perform the necessary duties; and consulting with employees, other departments, and/or management to determine root cause of an incident, outage or failure of services and corrective actions. Background /Security Conditions: Based on the position's business needs, background and security checks are subject to Level 1 background checks. Driving Requirements: Must maintain and possess a valid driver's license, proof of insurance, and a satisfactory driving record. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.

Job Description Who We Are: Inland Group is a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. Based in Spokane, WA, with properties across the United States, we have led with heart for the past 50 years. Collectively with our in-house management company, Axis Residential, we have set ourselves apart as an industry leader who genuinely cares for our people and our product. Our success is a result of our team and culture- we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work. The Position: We are seeking a people-focused IT Systems Engineer to join our team in Spokane, WA. to As the IT Systems Engineer, you will be responsible for managing, maintaining, and enhancing the organization's IT infrastructure to ensure optimal performance, security, and reliability. This role requires deep technical expertise, strong problem-solving skills, and the ability to design and implement scalable solutions that support business growth. The ideal candidate is proactive, detail-oriented, and capable of leading complex projects while mentoring junior staff. Design, configure, and maintain servers, storage, and virtualization infrastructure across on-premises and cloud environments (e.g., VMware, Hyper-V, Azure, AWS). Administer and secure Active Directory, Microsoft 365, Okta, and related identity management systems, including group policies, SSO, and MFA. Manage core infrastructure services (DNS, DHCP, Group Policy, certificate/PKI, file/print, remote access) to meet uptime, performance, and security objectives. Oversee network operations, including firewalls, VPNs, switches, wireless systems, and WAN connectivity. Manage backup, disaster recovery, and business continuity plans to ensure data integrity and rapid restoration. Monitor system performance, capacity, and security posture; propose improvements and drive automation to increase efficiency. Contribute to IT policies, standards, and procedures aligned to enterprise governance and security frameworks, and support internal and external audits. Automate routine administration and configuration management using scripting and infrastructure-as-code tools where appropriate. Serve as Tier 3 escalation for complex incidents and problems, coordinating with vendors and service providers common in mid-sized environments. Lead or co-lead infrastructure projects such as upgrades, migrations, hardware refreshes, and SaaS/PaaS integrations, including planning, risk assessment, and documentation. Mentor junior administrators and service desk staff, providing guidance, knowledge transfer, and informal technical leadership within the team. Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization. What We Are Seeking: Must be a team player who takes a “we over me” approach to building and sustaining relationships with others. Must be determined, ambitious, and self-motivated. Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience in enterprise environments preferred; high school diploma or equivalency certificate required. 7+ years of progressive systems administration/engineering experience, with at least 3 years supporting multi-site or mid-sized enterprise infrastructures. Expert-level experience with Windows Server, Active Directory, Group Policy, and Microsoft 365/Azure AD; Linux experience is a plus. Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, routing, DNS) and security principles relevant to enterprise environments. Demonstrated experience with backup/DR platforms and enterprise monitoring tools. Proficiency in virtualization (VMware or Hyper-V), networking concepts (TCP/IP, VLANs, routing), and security practices. Experience with infrastructure automation tools (PowerShell, Terraform, Ansible) and monitoring platforms (e.g., SolarWinds, Datadog, PRTG, etc). Strong understanding of cybersecurity principles, identity governance, and incident response workflows. Strong communication and documentation skills; ability to work effectively with stakeholders across departments in a growing organization; ability to manage multiple priorities in a fast-paced environment. Must be proficient in speaking, reading, and writing in English. Valid driver's license and insured, operable vehicle. Compensation and Benefits Competitive salary, $105,000 - $110,000 (based on experience). Bonus incentive. Annual performance review with potential merit increase. Medical, Dental, & Vision insurance. Flexible Spending Accounts- for healthcare and dependent care. Disability, AD&D, and Life insurance. 401(k) with 3% company contribution. Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day. Employee Assistance Program. Charitable giving program and community involvement. Relocation assistance available. Physical Requirements: Sitting: 2-7 hours/day. Walking: 1-2 hours/day. Climbing: 0-3, stairs. Lifting: 10-25 lbs. rarely. Endurance: light to moderate energy requirements. Manual Dexterity: frequent fine motor skills. Near Vision: minimal near vision. Environmental and Safety Factors: Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces. Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder). Pace of Work: great, multi-tasking/pressure paced environment. Here at Inland Group, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. A pplicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.

Reporting to the campus Dean of Workforce Education, the adjunct faculty member is an important part of our academic community. The primary role of this position is to provide college-level instruction and academic-related activities designed to encourage, support, and enable student success. Working closely with the Dean of Workforce Education and the Department Coordinator/Program Director, adjuncts are issued a part-time, temporary term-to-term assignment. Essential Functions/Duties * Teach courses in accordance with college and departmental policies and procedures, as well as Basic Course Information sheets. * Prepare and submit timely grade reports and other reports on student performance as may be scheduled or required. * Organize class activities and assignments, relating them to the overall learning outcomes of the course. * Provide input and work with other faculty and staff to review, produce and/or select course-related materials. Typical Qualifications Required Skills: * Extensive knowledge of the subject area(s) in which the individual is responsible for instruction. * Knowledge and understanding of the fundamentals of effective communication and of effective instruction. * Knowledge and understanding of the characteristics and challenges of community college students. * Knowledge and understanding of principles of curriculum development. Working Conditions/Additional Information * This position is a part-time on-campus position located at our campus. (Remote/hybrid options are not available.) * Weekend and evening work may be required. * Position may be required to work during college closures (such as winter/spring break and inclement weather closures). * Reliable transportation is required for travel to campuses and centers. Possession of a valid Florida's Driver's License is required (or must be eligible to obtain a Florida's license within 30 days). * Travel to seminars and conferences required. REQUIRED EDUCATION: * Master's degree in Computer Information Technology, IT Security, Network Systems Technology, Computer Information Systems, Computer Science, Computer Engineering, or MIS from a regionally accredited college or university Or * Master's degree with 18 graduate credit hours in Computer Information Technology, IT Security, Network Systems Technology, Computer Information Systems, Computer Science, Computer Engineering, or MIS. Teaching experience is preferred. Please note that positions may not be available at the current time. Candidates will be contacted as positions become available. Supplemental Information Submissions that do not include all parts of the following required information will not be considered: * an electronic job application, * current vita/resume, and * unofficial transcripts. Important Information * Upload unofficial transcripts when applying. If you need to request official transcripts, please have them sent directly to ***********. Once opened or uploaded by you, they become unofficial. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. * Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. * To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. * Polk State College is a drug-free workplace. * Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. * Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. * Polk State College does NOT provide relocation assistance for this position. Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, gender transition, marital status, genetic information, disability, or pregnancy in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator 999 Avenue H, NE Winter Haven, FL 33881 ************ ******************* We encourage applicants to provide feedback of their experience or request help at ****************.

THE COMPANY Security Products and Solutions Group (SPS) is a leading provider of video management, access control, intrusion and business intelligence solutions for the security industry. We go to market under the brands 3xLOGIC, PACOM and Sonitrol. Our team designs, builds and sells both hardware and software solutions. SPS is a Division of Securitas Technology which is a a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. OVERVIEW The primary function of this role is to provide application and configuration support to our Dealers/Integrators and assist during the installation and service involving 3xLOGIC video (Vigil) and/or Access Control (Infinias) products. This will be a customer facing role that requires an extensive knowledge of Video Management Systems and Electronic Access Control Systems On-Prem and Cloud Based. The role is a remote-based position, those candidates local to the Fishers office headquarters are encouraged to come into the office once a month. This role is part of the Securitas Products and Solutions group. Attention to detail and customer relations skills are key to success in this role, and essential in the company's strategy. Excellent written and verbal communications skills, the ability to manage multiple tasks and priorities simultaneously and strong analytical and problem-solving skills are a must to be successful in this role. The ability to logically follow order of operation troubleshooting to ensure resolution of a customer issue in a timely manner is also a must. ROLES & RESPONSIBILITIES * Develop and maintain an extensive working knowledge of your supported 3xLogic products. * Learn and maintain a fundamental understanding of all product operating environments. * Work with 3XLogic customers to diagnose and resolve all hardware and software issues, answer questions and alleviate concerns. * Remotely install, configure and deploy software on physical servers as well as virtualized environments. * Troubleshoot system reported issues * Troubleshoot network connectivity issues * Be the liaison between the customer and engineering teams. * Work collaboratively with the sales, engineering, and product development teams to ensure all are aligned with the customer needs. * Efficiently and effectively provide detailed documentation of customer interactions in the ticketing management system * Other tasks as assigned by management. QUALIFICATIONS, SKILLS AND EXPERIENCE: * Background in Video and Access Control Security Systems * Strong organizational skills * Excellent verbal and written communication skills. * Ability to transfer knowledge and translate technical concepts to non-technical customers. * Ability to learn in a fast-paced environment * Functional knowledge of Windows 10, Server 2008 to current * Experience in troubleshooting system hardware, software, and integration issues * Experience in using and setting up virtualized environments * Experience in basic network and firewall setup and troubleshooting network communication issues * Strong knowledge of database architectures and methodologies, ideally of Microsoft SQL Server 2008+ and the ability to manipulate data effectively and efficiently using SQL. * Excellent knowledge of VM Environments and Microsoft Clustering. * Ability to work without direct supervision 3xLogic believes in giving each applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments.

Tower Pros is the dedicated field operations support team for some of the most successful HFTs in the world. It is our responsibility to build and maintain first-in-class wireless networks that compete in the fast-paced, ever-evolving landscape of financial markets. This is a position for Engineers / Rigging climbers that are truly interested in having their skillsets consistently challenged and actively want to learn new skills as the needs of the business grow. We are focused on a team environment and the most successful applicants will work as part of a team to constantly deliver and improve on the work produced. TowerPros is seeking a technically skilled Field Engineer / Microwave Tower Technician to build and maintain a sophisticated high-performance wireless network across the Upper Midwest and Northwestern United States. What You'll Do: Promptly respond to network outages. Diagnose, troubleshoot, and repair equipment in an efficient and timely manner. New construction and maintenance of existing infrastructure on towers, rooftops, and other communication structures to ensure consistent, best-in-class quality and reliability. Proactively communicate realistic timeline expectations for assigned tasks. Provide informational daily reporting on job progress and operational or maintenance issues. Become the on-site technical resource for sub-contractors during new construction. Participate in continuous trainings for new skillsets. Regular completion and passing score of all mandatory company certifications. Safely operate all supporting equipment, including vehicles, and rigging equipment. Regular daily travel. Other duties as assigned or needed. Skills You'll Need: Successfully completed an Authorized Climber/Rescue course and received the course certificate. Experience rigging various communication structures and working with a capstan winch. Ability to drive a commercial motor vehicle and meet all driver qualification requirements mandated by the Federal Motor Carrier Safety Administration for drivers who do not require a commercial driver's license (“CDL”). Willingness to take on and learn new tasks, as needed. Reliable and predictable availability. Reliable transportation. Must be highly motivated and proactive. Basic network and subnetting knowledge. Comfortable with Microsoft Office and using a PC. Ability to maintain clean, safe, and orderly working environments. Flexibility with regards to work priority changes. Strong analytical and creative problem-solving abilities. Preferred: Microwave technology and/or millimeter experience. Experience with installation of mounts to towers and other communication structures. Microwave antenna & equipment installation, path alignment, and troubleshooting. Experience and knowledge of AC and DC power systems including wiring of both types. Experience terminating and installing various sizes and types of coax cabling from 3/8” to 1”. Capable of troubleshooting with Spectrum Analyzer and Cable/Antenna Analyzer. Knowledge of basic RF theory and understanding simple signal flow concepts. Knowledge of various industry best practices for cabling, safety, and rigging. Valid OSHA 10 certification preferred. Intermediate to advanced PC knowledge. Physical Requirements: Ability to competently climb all types of structures and towers up to 600 feet if required; Majority of towers climbed are between 150-400 feet. Ability to work overtime, evenings, and on call required. Occasional weekend work is required as needed or as part of on-call. Ability to work outside or inside in hot and cold weather conditions for long periods of time. Long haul driving of CMV (work truck), sometimes up to 14 hours in a work shift; Required to be on feet/standing in one place 60% to 100% of the work shift. Required to lift/carry equipment and tools as follows: Over 150 lbs. - 1% of the time 75 - 150 lbs. - 5% of the time 25 to 75 lbs. - 50% of the time 1 to 25 lbs. - 90% of the time Travel Requirements: Travel is 90 -100%. Deploy from home. (Sioux Falls) Operations are typically between Dubuque, IA and Miles City, MT. (Spokane) Operations are typically between Everett, WA and Miles City MT. Occasional travel outside of these areas will be required as needed. Overnight stays will be required when traveling. Please note that TowerPros operates commercial motor vehicles as a private carrier registered with the Federal Motor Carrier Safety Administration (the “FMCSA”), and the ability to drive TowerPros' commercial motor vehicles is an essential function of this position. In order to comply with federal regulations, any candidate for this position will be required to meet all driver qualification requirements mandated by the FMCSA for non-CDL drivers of commercial motor vehicles and, as such, any offer for this position will be contingent upon TowerPros' receipt of satisfactory driving records, background check results, drug screening results, and DOT physical results. As such, any candidates will be expected to sign necessary consent forms and provide information necessary to accomplish the foregoing, all in accordance with applicable law. This is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of TowerPros. Since no can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job will also be considered part of the job holder's responsibility. By submitting an application for this position, candidates acknowledge that they have read and understood this job description. Benefits include: - Overtime eligibility - Medical, dental and vision insurance - Employer Paid Group Term Life and AD&D Insurance - Paid vacation plus paid holidays - Retirement plan with employer match - Paid parental leave - Wellness ProgramsHourly Pay Range$34-$42 USD

Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSalary: $20.50 to $25 per hour, DOE Job Title: Analyst I, NOC (Tier I) Department:Service Management Office > Network Operation Center Reports to: Service Operations Manager Overview - About NoaNet NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in Spokane, Washington. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNets members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at ******************** Purpose of Position: Technical position to provide on-shift surveillance, call management, first response troubleshooting and resolution of the companys Core & Edge Network in order to provide the highest level of network availability by restoring service and minimizing call outs of Tier II NOC and Field / Network Engineering. Positions Customer(s): NOANET Management, Network Users, and Internal NOANET Customer Support groups and all NOANET customers. Essential Duties at All Levels in the Position: Customer Experience (CX): Answer all incoming service-related calls Troubleshoot customer service issues- even those that are not our problem Keep customers updated on trouble resolution progress ( Ticketing, Email, Phone Call) Escalation of severe or chronic customer issues; create performance improvement plans in collaboration with the Product owner, including Engineering & Field resources. Customer focused operators Network Management (NMS): 24x7x365 Awareness Awareness of Customer Needs & Tendencies Service Level Agreements (SLAs) Maintenance (Reactive & Proactive Prevention) Escalate internally and externally as needed to expedite repairs and awareness Evaluation of data to determine trends, chronic devices, regions, timeframes Network focused operators Job Qualifications at All Levels in the Position in KSAs Demonstrated ability to work independently and as a member of a team. Excellent oral and written communications skills required. Ability to track and document multiple network events accurately. Ability to monitor the network to ensure network availability to all system users. Proper phone etiquette with all customers 24x7 and provide clear, concise and consistent communications. With a focus in Communications (COMS): Capable of demonstrating knowledge of Ticketing Systems. Ability to establish and monitor outage bridges. Ability to communicate the technical and regulatory status of the NG911 Network. Responsible for direct customer communication and escalation. Provide technical assistance and training to internal and external groups to resolve problems affecting customers. With a focus in Network & Technology: Demonstrated knowledge in LAN/WAN technologies, internet and server platforms. Ability to diagnose basic routing problems. Basic understanding of network concepts such as Packet Loss/Jitter, Ping, Throughput, Availability. Demonstrated knowledge of IP protocols and address spacing, IP routing and switch components. Basic understanding of one or more of the following protocols: RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP/IP, VLAN, WLAN, VPN and Wi-Fi. Basic Knowledge of MPLS Networking, Ethernet Switch and IP Routing Respond to circuit and facility outages within NOANETs network. Isolate outages and work with appropriate technical groups to restore service. Diagnosis of basic routing problems. Perform daily operational checks on all network elements and associate equipment to maximize reliability. Certifications Preferred: Industry specific certifications are highly valued and can contribute toward education. Certifications of preference: Network+, Nokia, CCENT, CCNA (Cisco), Juniper certifications. Analyst I, NOC (Tier I): Additional Job Requirements: Entry level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures. Years of Experience required to meet minimum qualifications: Minimum of one year of increasing responsibility and experience in a telecommunications central office environment is required. Level of Education required to meet minimum qualifications: High School diploma or equivalent required. Associates degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis. Job Requirements: At All Levels Reporting Relationships: Position reports to: Assigned Manager/ Supervisor of Department Number of Direct Reports: N/A Physical Requirements: This is an office position but does require occasional work with other groups. Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights. Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Strength and coordination sufficient to perform job duties. Working Conditions: Work is normally performed in an office environment with long periods of computer work. S hift work, overtime and travel is required. Position is subject to dealing with difficult people and situations. Occasional exposure to inside/outside work; noise; standing; hot/cold temperatures; vibration; cramped quarters. Special Conditions: Required to participate in a rotational schedule working at the NOC; responsibility will include training of lower level Analysts; troubleshooting complex customer issues using any and all required skills to perform the necessary duties; and consulting with employees, other departments, and/or management to determine root cause of an incident, outage or failure of services and corrective actions. Background /Security Conditions: Based on the positions business needs, background and security checks are subject to Level 1 background checks. Driving Requirements: Must maintain and possess a valid drivers license, proof of insurance, and a satisfactory driving record. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.

This is a professional/technical support position reporting to the Network Technologies Engineer. The position is responsible for activities relating to college-wide technical, telecommunication and network management and support training and assistance. An employee in this position is expected to utilize independent judgment in making decisions in accordance with established professional guidelines, technical standards and college policies and procedures. Essential Functions/Duties Essential Functions/Duties: * Maintain regular attendance. * Manage inventory of networking equipment and departmental equipment. * Administer, Configure, and Maintain College Networking Environment (LAN, WAN), Virtualized Servers, and VoIP system. Azure/AD. * Administer, Configure, and Maintain College Backup System. * Document Network Changes as well as maintain and Enforce Security Best Practices. * Assist Network Technologies Engineer on tasks as directed. * Work with vendors/contractors to facilitate networking projects. * Provide one-on-one end-user technical support and interaction with customers in a highly professional and competent manner. * Commute between campuses as needed to resolve problems. Typical Qualifications Required Skills: * Ability to work independently with the responsibility for planning details of procedures and methods to obtain definite objectives and to make decisions within the broad limitations of policies and professional standards. * Experience with Microsoft Technologies including Server, Exchange, DFS, DNS, DHCP, File/Print Servers, IIS, Active Directory, Group Policy, and Webex. * Experience with Azure and active directory (AD): Provisioning resources and maintaining the cloud environment by adding new servers or databases as needed. * Experience with Cisco Technologies including VOIP, Routing, Switching, and Wireless. * Experience with Server Virtualization technologies. * Experience in programming/scripting to enhance network management functions and capabilities. * Experience with structure cabling termination methods and standards. * Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. Good human relations skills. Ability to maintain confidential information. * Certification Required: CCNA. * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. * Must possess demonstrable experience in MS Office, MS Project, and Visio. Working Conditions/Additional Information * Must be able to come in on weekends and holidays as needed to complete planned projects. * Must be able to work proficiently in a busy, multi-office work area. * Must be flexible and able to adapt well to changes. Salary and Benefits Information * This position is level C17. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers. Required Education * Graduation from a standard high school (or equivalent) is required. * CCNA Certification required. Preferred Education: * A 2-year degree or equivalency in Information Technology or Networking Engineering from an accredited school or college is preferred. Required Experience: * Two years of Information Technology work experience with two years of direct support of network and/or telecommunication systems. Preferred Experience: * Recommended Certifications: CCNP, AZ-800. * Four years of networking experience is recommended. Supplemental Information Submissions that do not include all parts of the following required information will not be considered: * a resume. * an electronic job application (all sections MUST be completed). * CCNA certification. Important Information * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. * Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. * To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. * Polk State College is a drug-free workplace. * Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. * Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. * Polk State College does NOT provide relocation assistance for this position. Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, gender transition, marital status, genetic information, disability, or pregnancy in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator 999 Avenue H, NE Winter Haven, FL 33881 ************ ******************* We encourage applicants to provide feedback of their experience or request help at ****************.