End User Support Specialist
Network technician job in New York, NY
End User Computing (EUC) Engineer - New York, NY (Hybrid)
Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday
Employment Type: Full-time
Compensation: $45-$60, based on experience
A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements.
What You'll Do
• Ensure end users receive exceptional technical support and a best-in-class experience.
• Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues.
• Build a deep understanding of business requirements and how technology supports them.
• Manage helpdesk queues, hardware/software support, and physical inventory.
• Own and deliver longer-term technical projects with measurable impact.
• Collaborate with vendors to assess products, services, and opportunities for improvement.
• Help uplift skills across the team through mentoring and knowledge sharing.
• Proactively identify and implement improvements in automation, performance, and efficiency.
• Analyze events, contribute to incident management, and influence decisions that enhance reliability.
• Use system metrics to troubleshoot performance issues and develop new observability tools.
• Build strong relationships with end users and technology teams across the organization.
What We're Looking For
• A passion for continual improvement and a track record of identifying high-value enhancements.
• Strong technical credibility across the Microsoft/Windows technology stack.
• Deep experience supporting Windows OS, applications, networks, and system administration tools.
• Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing).
• Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals.
• Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.).
• Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions.
• Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades).
• Clear, simple communication style with the ability to explain technical concepts in plain language.
• Collaborative, positive approach with the ability to build trust across teams and regions.
Information Technology Technician
Network technician job in New York, NY
Level 1 IT Technician
Office: Long Island City, NY (daily travel to client sites in NYC required)
Company: TEC Building Systems LLC | tecsystemsnyc.com
Salary range: $55,000 - $65,000
Reports to: Basim Sharhan, IT Manager
Recruiter: Kate Lewis, People Ops Program Manager
Please apply on LinkedIn and send resume and cover letter to *********************
OVERVIEW
TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques.
This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license.
RESPONSIBILITIES
Perform preventative maintenance on servers and workstations at customer sites
Install and configure desktop and laptop computers, peripherals, and related hardware
Integrate devices into network environments and test software applications
Provide Tier 1 hardware and software support for Windows devices
Deliver on-site technical support and ensure client satisfaction during deployments
Document all work assignments, resolutions, and client approvals
Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation
Troubleshoot hardware, software, and connectivity issues for end users
Support users with MS Office, antivirus tools, mobile devices, and peripherals
Use remote desktop software to resolve issues or walk clients through solutions
Act as a liaison between customers and internal IT staff for accurate problem interpretation
Maintain accurate ticketing and reporting in the help desk system
QUALIFICATIONS
Required:
Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent).
Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction.
Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users.
Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities.
Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019.
Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications.
Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android).
Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts.
Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus.
Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices.
Other: Valid driver's license and ability to travel daily within the New York metropolitan area.
Preferred (Nice to Have):
CompTIA A+, Network+, or equivalent certification.
Exposure to Active Directory (user accounts, password resets, group membership).
Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.).
Familiarity with basic IT asset management and inventory tracking.
WHY JOIN TEC?
Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.
Information Technology Service Desk
Network technician job in New York, NY
CONTRACT TO HIRE
Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely.
Key Responsibilities & Duties:
Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.).
Serve as first point of contact for endpoint incident troubleshooting.
Have a strong background in Microsoft O365 and Windows workstations.
Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology.
Troubleshoot iPhones and iPads.
Strong communication skills to be able to work with staff, multiple internal teams and executive users.
Review ticket queues and be able to manage priority and tasks while communicating updates to end users.
Assist in designing and documenting end user solutions.
Configure and deploy Windows Laptops
Assist in managing and delivering IT related projects
Experience & Qualifications:
Bachelor's degree in Computer Science, MIS, or equivalent preferred.
3+ years of work experience with progressively more responsibilities.
Demonstrated proficiency with Windows OS troubleshooting.
Troubleshooting experience with O365 apps and Windows applications is required.
Active Directory experience is required.
Experience with Antivirus platforms, as well as OS patching.
Mobile Device Management experience a plus.
Excellent organizational, verbal, and written communication skills.
Experience with SCCM or any imaging technology is preferred.
Service Desk Technician
Network technician job in Hoboken, NJ
Key Responsibilities
1. User Support & Issue Resolution
Provide first-level technical support via phone, email, chat, or ticketing tools.
Assist users with login issues, password resets, account lockouts, and basic troubleshooting.
Support for Windows/Mac OS, mobile devices, and standard productivity applications (MS Office, Teams, Outlook, etc.).
Troubleshoot common issues like:
Network connectivity
Printer problems
Software installation errors
System performance issues
Log all incidents in the ticketing system and ensure timely resolution.
2. Device & Application Support
Support desktops, laptops, thin clients, and peripherals (keyboard, mouse, monitors).
Install, configure, and update approved software and applications.
Assist in onboarding/offboarding tasks like device setup and profile configuration.
3. Escalation & Coordination
Escalate complex or unresolved issues to L2 / L3 support teams.
Follow established SOPs, workflows, and escalation paths.
Maintain communication with users until issue resolution.
4. Documentation & Reporting
Create and update knowledge base articles and troubleshooting guides.
Maintain accurate logs and documentation in the ITSM platform (ServiceNow, Remedy, Jira, etc.).
Provide daily/weekly incident reports as required.
Dispatch on Demand Role.
IT System Administrator
Network technician job in New York, NY
Ventured backed Fintech firm in the financial wellness space, is looking to bring on an IT System Administrator for its Midtown Manhattan office(3 days onsite a week). This person will wear quite a bit of hats as the go-to IT person with the goal of advancing to infrastructure engineer. The ideal candidate will be proficient with: internal IT operations, resolving Level 1-3 support tickets, endpoint network/security monitoring, gaterhing compliance evidence for SOC2, ISO 27001, and Windows + Linux administration.
Targeted Qualifications:
· 4+ years as IT System Administrator or similar role
· Strong knowledge of Windows and Linux administration
· Background with network troubleshooting (switches, routers, firewalls, VPN, WiFI)
· Background with incident ticketing systems like JIRA and workstation management systems
· Experience with endpoint management (Active Directory, Google Workspace)
· Awareness of SOC2, ISO 27001 or similiar compliance frameworks
· Knowledge of ITIL and industry best practices
· Able to work in team environment and coordinate with 3rd party vendors
Bonus Qualifications:
· Experience with vulnerability management or compliance evidence gathering
· Scripting experience with Bash, Powershell, and/or Python
· Experienced with virtualized machines (VMWare, Citrix, Hyper-V)
· Previous experience in Fintech or similiarly secured enviornments
· Bachelors or Masters in related field
Comp Package:
· 401K match
· Robust Health + Dental
· Yearly Bonus potential
· Competitive PTO package
· Commuter benefits
· Many more
Information Technology Network Administrator
Network technician job in Paramus, NJ
This is a 6 month temp to perm
The Senior Systems Administrator I plays a vital role within the IT team, ensuring the reliability, security, and optimal performance of the organization's technology infrastructure. This position involves close collaboration with IT leadership to design, implement, and maintain systems while providing expert technical support for end users. The ideal candidate will demonstrate initiative, independent problem-solving skills, and a strong commitment to delivering exceptional customer service in a dynamic work environment. In addition to core systems administration duties, this role encompasses responsibilities related to desktop and user support, network administration, and IT security.
Key Responsibilities:
Work collaboratively with IT leadership to monitor, maintain, and test technology infrastructure to ensure reliability and functionality.
Lead the technical design, planning, and implementation of systems, including performance tuning and recovery procedures.
Provide advanced support for endpoint systems, software, and related technologies, including troubleshooting, installation, inventory management, and testing.
Deliver outstanding customer service to end users by resolving technical issues promptly, courteously, and effectively.
Serve as a subject matter expert in SharePoint Online, supporting its deployment, administration, and optimization for business needs.
Implement and maintain IT projects, such as server, virtual machine, network switches, firewalls, access points, and printer deployments/management.
Diagnose and replace failed infrastructure hardware, and create standard images for servers and client devices to streamline deployment.
Oversee asset inventory management, ensuring IT device records are accurate and up to date.
Liaise with internal and external stakeholders to facilitate the completion of IT projects.
Perform systems administration tasks, including equipment setup, file restoration testing, backup creation and monitoring, and Microsoft 365 administration.
Execute vulnerability remediation, monitor network devices, perform configuration backups, apply firmware upgrades, and implement endpoint and network security measures.
Apply system updates, patches, and configuration changes as necessary.
Recommend and implement productivity enhancements and best practices for IT security.
Deploy hardware and software as requested, and maintain comprehensive documentation for procedures and helpdesk tickets.
Independently prioritize tasks in alignment with organizational objectives.
Manage Active Directory accounts, permissions, access requests, and password resets.
Serve as the primary backup to the Senior IT Director for essential systems.
Monitor Office 365, EDR (Endpoint Detection and Response), and Entra ID for security issues, investigate incidents, and conduct root cause analysis.
Support disaster recovery and business continuity planning, testing, and implementation.
Assist with internal compliance initiatives and change management procedures.
Log infrastructure-related tasks and gather user feedback to drive continuous improvement.
Analyze the technology stack for potential enhancements and monitor wired and wireless network infrastructure.
Provide technical support for desktop hardware and software, including troubleshooting, remote and in-person assistance, and helpdesk management.
Coordinate IT inventory purchases and support conference room equipment.
Oversee onboarding and offboarding processes for IT systems.
Required Qualifications:
Bachelor's degree in an IT-related field or equivalent industry experience.
Professional certifications such as Microsoft 365 Administration, Network+/CCNA or equivalent, Linux+/LPIC-1, Security+ or equivalent.
Demonstrated expertise in SharePoint Online administration and support.
Proven track record of excellent customer service in a technical support environment.
Proficiency with hardware including desktops, laptops, servers, NAS/SAN, printers, switches, firewalls, mobile devices, DVRs, projectors, time clocks, and wireless access points.
Experience with applications such as Office 365, Adobe Acrobat, Active Directory/DNS/DHCP, remote management tools, VPN, helpdesk software, endpoint protection, backup applications, VOIP, WSUS, patch management software, Dropbox, and Box.
Familiarity with operating systems, including Windows 10/11, Server 2016/2019/2022, Synology DSM, and Ubuntu Linux.
Knowledge of virtualization platforms, disaster recovery, and business continuity.
Effective written and verbal communication skills.
Strong prioritization, project management, and problem-solving abilities.
Experience with NIST 800-53 controls, vulnerability remediation, AWS, and SonicWall.
IT Cloud Administrator
Network technician job in East Rutherford, NJ
What You'll Do:
Provide support and administration for Michael Kors IT department's cloud presence.
Tier 1 - Azure, AWS, Google Cloud Platform
Tier 2 - Azure, and O365
Support Windows, Linux, and native cloud services in the respective platforms.
Work with application and security teams to remediate any issues with resources, services, or security concerns for cloud platforms.
Proactively look for ways to improve administration, monitoring, and standard operating procedures.
Plan, create, and deploy backup strategies to protect data stored in the cloud and strategic monitoring for all accounts.
Provision and create cloud services for migration and support of applications
Monitor and track incidents and triage call in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
Monitor all cloud resources and responding to alerts within the environment.
You'll Need to Have:
Bachelor's degree in computer science, Information Technology, or related field.
Minimum 5+ years of Cloud Admin experience supporting AWS and Azure
Experience with automation tools to streamline and standardize our cloud deployments. Ex: ARM Template, Terraform, Cloud Formation, Ansible, etc.
Experience with implementing cloud services, such as EC2,S3, Elastic, Docker, IAM, service accounts, Azure VMS, Key vault, storage account, Kubernetes, Backup, Runbook and Monitor.
Fundamental knowledge of knowledge of network connectivity, VPC (Subnets/Security Groups) and troubleshooting techniques.
Experience in PowerShell scripting and automation of admin functions.
Administration experience in Azure and AWS with and without scripting methods.
Required certification: Microsoft Azure Administrator, Azure DevOps Engineer, AWS SysOps Administrator, AWS Cloud solutions Associate and AI Certifications will be a plus
Experience in Day-to-day Operations of AWS and Azure environments including uptime, cross platform support and security
Hands on experience with building retail or relevant applications in AWS and Azure with migration, governance and automated deployments
Experience in cloud migration including legacy data transfer from on-prem to AWS
Experience in working with application, engineering teams and stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to establish SLAs across the environments
Experience in working with Security team for improving DevSecOps process and tools
Candidate must be flexible to support needs of the department. Off hours and weekend support are required.
Ability to implement systems that are highly available, scalable and meet disaster recovery requirements.
Working knowledge of Microsoft Active Directory administration and overall identity and access management for cloud platforms.
Added advantage
SAP on cloud and Google Cloud Platform
We'd Like to See:
Familiarity with end point security patch management software. Ex: Ivanti LANDesk, SCCM, Carbon Black, etc.
Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas.
Excellent time management skills including the ability to manage multiple projects at any given time.
Ability to analyze problems and propose solutions.
Ability to work in a fast-paced, dynamic environment.
Capri Perks:
Generous Paid Time Off & Holiday Calendar
Summer Fridays
Internal Mobility Across Brands
Cross-Brand Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
About Us:
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
Desktop Support Technician
Network technician job in New York, NY
Hello Job Seekers,
Hope you are doing well.
I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity.
Job Title: Desktop Support Technician
Location - Manhattan NY 10065
Shift- Mon-Fri, 9 AM to 5 PM
Rate Range - $22 to $25 Per hour
6 Months (Contract) with possible extension
Responsibility:
At least 1 yr exp in a computer support is required & tech support exp.
Must have strong customer service skills, good communication.
Ability to earn quickly and new technologies.
Able to work in a team environment as well as being self-motivated.
Minimum of 1-2 years of tech support exp required. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deployments, application installs, wire management ,inventory control, Techstop.
Bachelors in Computer Science is must.
Thanks & Regards,
Mohit Saini
Team Lead, EST
****************************
*****************************************************
Network Manager
Network technician job in Edison, NJ
Title - Network Manager
Type - Permanent role with Benefits
We are seeking an experienced Network Manager to lead and manage the design, implementation, maintenance, and optimization of our enterprise network infrastructure. The ideal candidate will have deep expertise across Cisco technologies (routing, switching, wireless), Palo Alto Firewalls, and F5 Load Balancers.
The Network Manager will be responsible for ensuring high availability, performance, and security of all network systems while leading a team of network engineers and collaborating with cross-functional teams.
Key Responsibilities: Network Design & Architecture
Design, plan, and implement enterprise-level network solutions using Cisco routing, switching, wireless technologies.
Architect and maintain secure and scalable network infrastructures.
Lead network modernization, upgrades, and optimization initiatives.
Network Operations & Support
Oversee daily network operations, ensuring uptime, scalability, and security.
Manage incident, problem, and change management processes.
Troubleshoot complex network issues and provide escalation support.
Security & Firewall Management
Manage and configure Palo Alto Firewalls, security policies, threat prevention, and monitoring.
Ensure compliance with network security standards and best practices.
Load Balancing & Traffic Management
Deploy, configure, and optimize F5 Load Balancers (LTM/GTM) to support application performance and reliability.
Leadership & Team Management
Lead, mentor, and manage a team of network engineers.
Coordinate with IT, cloud, and security teams to deliver end-to-end infrastructure solutions.
Manage vendor relationships and service providers.
Documentation & Processes
Maintain detailed network diagrams, SOPs, and configuration documentation.
Implement network monitoring, performance tuning, and capacity planning processes.
Required Skills & Qualifications: Technical Skills
Strong hands-on experience in:
Cisco Routing & Switching (LAN/WAN)
Cisco Wireless
Palo Alto Firewalls (administration & troubleshooting)
F5 Load Balancers (LTM/GTM)
Deep understanding of TCP/IP, VPNs, BGP, OSPF, EIGRP, QoS.
Experience in large-scale enterprise network management.
Certifications
CCIE Certification - Mandatory
(CCIE R&S, Enterprise Infrastructure, or Security preferred)
Professional Experience
8-12+ years of experience in network engineering/administration.
3+ years in a leadership/managerial role.
Experience in managing global networks is a plus.
Soft Skills
Strong leadership and team management abilities.
Excellent communication, problem-solving, and decision-making skills.
Ability to work under pressure and manage high-priority escalations.
Preferred Qualifications:
Experience with cloud networking (AWS, Azure, GCP).
Automation experience (Python, Ansible) is a plus.
ITIL or equivalent process framework experience.
Network Administrator
Network technician job in New York, NY
About the Role:
We are seeking an experienced IT Network admin for an international banking institute in New York City. In this role, you will manage, monitor, and enhance the network infrastructure, ensuring the highest levels of security, performance, and reliability. The ideal candidate will have experience in the banking industry or large organizations in other sectors, with expert-level knowledge of Cisco and Juniper networks.
Fluent in both English and Mandarin is mandatory. This candidate will be spearheading the development of a new server room!
Key Responsibilities:
Design, implement, and manage network infrastructure, including LAN, WAN, VPN, and firewall configurations.
Perform network updates, patches, and configuration setups to ensure security and optimal performance.
Monitor network performance and troubleshoot issues to minimize downtime.
Manage and maintain network security protocols and compliance standards.
Assist in the design and maintenance of data centers as needed. This is a plus, not required.
Collaborate with IT security and system administrators to integrate security measures.
Prepare and maintain detailed documentation of network configurations, processes, and updates.
Provide technical support and guidance to other IT staff and end-users.
Conduct regular audits to ensure compliance with internal policies and external regulations.
Required Qualifications:
3-5 years of experience as a Network engineer or in a similar role within the banking industry or large organizations.
Expert-level knowledge of Cisco and Juniper networks, products, and services.
Proven hands-on experience with network updates, patches, and configuration setups.
Familiarity with data center infrastructure and best practices is a plus.
Strong understanding of network protocols (e.g., TCP/IP, BGP, OSPF, MPLS).
Proficiency with network monitoring and diagnostic tools.
Certifications such as CCNA or CCNP are highly desirable.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and manage multiple tasks in a fast-paced environment
Information Technology Support Engineer
Network technician job in Jersey City, NJ
Tasks and Responsibilities:
Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
Perform basic network troubleshooting, ie Wi-Fi and printer issues
Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure
Requirements:
4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
Experience with Azure AD / Entra ID management
Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
ITIL knowledge or certification is a plus
Any Microsoft certifications are a strong advantage
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team
Information Technology Engineer
Network technician job in New York, NY
As an Onsite Support Technician with minimum of 2 to 3 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
iPhone Setup
Company Portal
Outlook
MS Teams
Sim Card
activation
Orders
Inventory Management
iPhone
SIM
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
Information Technology Engineer
Network technician job in New York, NY
Mid-Level IT Engineer
Experience: 4+ years
Salary: $180,000-$250,000 all-in (flexible)
About the Role:
A growing finance firm is seeking a versatile Mid-Level IT Engineer to join their small, fast-paced technology team. This “jack-of-all-trades” role combines user support, desktop engineering, and IT infrastructure projects. The engineer will work closely with the internal application development team and may occasionally support infrastructure needs on the application side.
Responsibilities:
Provide end-to-end user support for VIPs, including troubleshooting, application support, and onboarding/offboarding.
Manage and maintain desktop environments using Intune, Autopilot, and related tools.
Plan, implement, and support IT infrastructure projects, including cloud and on-premises systems.
Handle all phases of technology projects: scoping, buy vs. build analysis, vendor research, POCs, vendor onboarding, implementation, deployment, and user training.
Collaborate closely with cross-functional teams to ensure technology solutions meet business needs.
Maintain documentation, dashboards, and reporting related to IT operations and projects.
Qualifications:
5+ years of experience in IT support, desktop engineering, or IT infrastructure projects.
Experience in fast-paced finance environments such as hedge funds or private equity preferred.
Comfortable interacting with executives and VIPs, with strong communication skills.
Proven ability to manage multiple projects with minimal guidance.
Technical Skills / Tools:
Azure / Office365
Intune / Autopilot
Netskope / Zscaler
Egnyte, iManage, or other SaaS DMS
Azure DevOps / Terraform
Cisco / Palo Alto networking equipment
Perks & Benefits:
Flexible salary structure within $180-$250k all-in.
Commuting fees covered.
Free breakfast and lunch onsite.
Hybrid flexibility: onsite 5 days/week with summer remote options.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Lead Network Engineer
Network technician job in New York, NY
Lead Network Engineer | 160-175k Salary and a 20k-30k bonus.
In this role, you will be responsible for designing, implementing, and supporting secure, high-performance network environments across our organization. You will work closely with Systems, Cloud, and Security teams to ensure our network is reliable, scalable, and protected against emerging threats.
What's in it for you
Competitive salary + bonus
Hybrid working model
Opportunities for growth into architecture, cloud, or cybersecurity tracks
Strong engineering culture with continuous learning
Comprehensive benefits package
What You'll Do
Design, implement, and maintain LAN, WAN, WLAN, and SD-WAN infrastructures
Configure and manage routers, switches, firewalls, VPNs, and load balancers
Support and optimize network performance, monitoring tools, and traffic analysis
Troubleshoot complex network issues across Layer 1-7
Implement network security best practices, including segmentation, policy enforcement, and firewall rule management
Collaborate with cross-functional teams on infrastructure projects and migrations
Maintain documentation of network diagrams, configurations, and processes
Participate in on-call rotation for high-priority incidents and escalations
Evaluate new networking technologies and contribute to roadmap planning
What We're Looking For
3-7+ years of experience as a Network Engineer or similar role
Strong hands-on experience with Cisco, Fortinet, Palo Alto, or similar enterprise networking platforms
Proficiency with routing and switching protocols (BGP, OSPF, EIGRP, STP, VLAN, VXLAN)
Experience with firewalls, VPNs, IDS/IPS, and network access control solutions
Familiarity with cloud networking (Azure, AWS, or GCP) a plus
Experience with monitoring tools (SolarWinds, PRTG, Datadog, LogicMonitor, etc.)
Scripting or automation skills using Python, Ansible, or similar tools a plus
Strong documentation and communication skills
Relevant certifications preferred: CCNA, CCNP, Network+, CCIE
Click the button below to apply!
SAP ABAP Technical Lead, Finance RTR and OTC Systems
Network technician job in Englewood, NJ
Job Title: SAP ABAP Technical Lead, Finance RTR and OTC Systems (Normally they are Techno-functional leads)
Employment Type: Contract-to-Hire
Rate: Competitive Market Rate
Job Description:
The Technical Lead, Finance RTR (Record-to-Report) and OTC (Order-to-Cash) Systems is responsible for the architecture, technical design, implementation, and ongoing optimization of Finance systems that support end-to-end RTR and OTC processes. This role serves as the senior technical expert overseeing ERP and connected platforms, ensuring system stability, data integrity, automation, and alignment with Finance and business strategy. The Technical Lead partners closely with Accounting, Revenue Operations, Billing, IT Architecture, and external solution providers to deliver scalable and high-quality solutions.
Key Responsibilities
1. Technical Strategy & Solution Architecture
Own the technical roadmap for RTR and OTC systems, ensuring alignment with enterprise architecture and Finance transformation goals.
Design scalable solutions and integration patterns that support global accounting, revenue, billing, collections, and reporting processes.
Establish and enforce engineering standards, configuration governance, and development best practices.
Provide technical leadership and mentorship to internal developers, analysts, and vendor teams.
2. System Development, Configuration & Integration
Lead the design and development of application enhancements, customizations, data models, and interfaces supporting RTR and OTC workflows.
Oversee integrations with supporting platforms (CRM, billing systems, banking interfaces, FP&A tools, data warehouses, tax engines).
Ensure high-quality design documentation, technical specifications, and system configuration records.
Perform or oversee data validation, migration activities, and system performance tuning.
3. Production Support & Continuous Improvement
Serve as the escalation point for complex incidents, system defects, and data integrity issues.
Conduct root-cause analysis and implement corrective and preventive solutions.
Manage upgrades, patches, regression testing, and release cycles.
Identify automation opportunities and drive continuous improvement across RTR and OTC processes.
4. Business Partnership & Stakeholder Alignment
Collaborate with Accounting, Revenue Operations, Billing, Treasury, FP&A, and other Finance teams to understand process needs and translate them into technical solutions.
Work closely with product owners to refine backlogs, define user stories, and prioritize enhancements.
Communicate technical concepts clearly to non-technical stakeholders and influence decision-making.
5. Compliance, Controls & Risk Management
Ensure RTR and OTC system designs adhere to SOX controls, audit requirements, revenue-recognition standards, and organizational security policies.
Support user access governance, data privacy rules, and segregation-of-duties controls.
Maintain structured change-management, release governance, and documentation practices.
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
6-10+ years of experience delivering solutions in Finance systems related to RTR and/or OTC.
Strong expertise in ERP platforms (SAP, Oracle Workday Financials, NetSuite, Microsoft Dynamics, etc.) or specialized billing/revenue tools.
Proficiency with integration technologies (APIs, middleware, REST/SOAP services, EDI, iPaaS).
Demonstrated experience as a technical lead or senior technical SME.
Solid understanding of core financial processes:
RTR: GL, consolidations, fixed assets, intercompany, close & reporting
OTC: order management, billing, invoicing, revenue recognition, cash application
Strong analytical, debugging, and solution design skills.
Preferred Qualifications
Experience in global, multi-entity, or subscription-based business models.
Knowledge of ASC 606 revenue-recognition processes and configurations.
Hands-on experience with CRM-to-ERP integrations (e.g., Salesforce).
Familiarity with Agile/Scrum methodologies.
Exposure to cloud platforms (AWS, Azure, GCP) and data warehousing tools.
Network Engineer
Network technician job in New York, NY
Hi $first name$
CPS has a client in New York, NY looking for a Network Engineer. Please respond with your resume if you are interested in the opportunity. You are also welcome to pass the email along to someone you know that is looking for a new job.
Assignment Information
Working Job Title: Network Engineer
Work location: New York, NY / Onsite
Contract Duration: Contract to hire
Qualifications:
Necessary to perform the requirements of the position:
Education - University or higher vocational degree and certification in network Engineering, Computer Science or related discipline is preferred.
Experience - Minimum five (5) years of complex network platforms management and implementation, large scale networks experience is preferred.
Minimum five (5) years of related project handling/coordination experience and process documentation.
Operational Technology hardware and integration experience is a must.
Skills - The Following Are Strongly Recommended/critical
In deep knowledge of Cisco hardware, implementation, and support.
CCNA as a must - CCIE prefer
Platforms, Networking, and protocol (TCP/IP, Profibus, ProfiNET, ASI, CAN-Bus)
Extensive understanding of a wireless connectivity and Lte environments.
ITIL V4 Certified is recommended.
Network Engineer
Network technician job in New York, NY
Elite global boutique hedge fund seeks Network Engineer to join their growing team. You will be working in a team environment and interact with traders, mid-office, data team, admin team and outside brokers. The fund is seeking a dedicated Network Engineer to maintain and support the firm's network infrastructure, ensuring optimal performance and reliability in a Windows/Linux hedge fund environment. Candidates should be attentive to detail, possess strong problem-solving skills, and be motivated to rapidly learn and collaborate within a close-knit technical team.
Job Responsibilities
Perform all routine network administration tasks, including managing firewall rules, switch configuration changes, periodic device patching and maintenance, and troubleshooting complex network connectivity issues
Support WAN cross-connects and interconnect circuits with various counterparties like brokers, market data vendors, and cloud providers
Manage and fully support the firm's network environment of Arista switches and Fortinet firewalls, spanning one main office location, two colocation datacenters, and a variety of public cloud presences. Support other miscellaneous infrastructure like Meraki Wi-Fi access points and remote access solutions
Design, Implement, and optimize network and security services like Fortigate and Zscaler, in on-premises or cloud deployments
Complete scheduled operational tasks and respond to alerts or issues that arise from monitoring solutions like Solarwinds and SIEM
Monitor network performance and implement high availability solutions with redundancy and failover
Maintain comprehensive documentation of the firm's network such as diagrams of network topologies, standard configurations for network devices, and related operating procedures
Assist in any infrastructure projects or new network solution deployments as necessary
Requirements
4 year university degree (focus on technology is preferred)
Relevant Certification such as Network+, CCNA, Security+ or similar is a plus
3 - 5+ years of experience managing enterprise network infrastructure, ideally within the finance sector or other relevant industry
Detailed knowledge of the OSI network stack, with expertise in all layers of the stack
Expertise in WAN and routing topologies, datacenter switching, and traffic management strategies
Experience in designing and operating secure hybrid multi-cloud systems (GCP, Azure, AWS) including cloud connectivity and Infrastructure-as-code. Knowledge of cloud networking infrastructure like DNS, VPC, Firewalls, SGs, CASB, IDP, IAM
Demonstrated mastery of all core networking concepts, including switching and routing, subnetting and addressing
Advanced knowledge of networking protocols like Ethernet, LACP, STP variants, 802.1q, 802.1x, VLAN and technologies like OSPF, BGP, Multicast PIM, NAT, VRRP, MLAG, QoS, VXLAN, GRE, IPSEC, DHCP, and PBR
Broad understanding of enterprise technology: applications, desktops, servers, storage, and security, particularly as it pertains to network operations and connectivity
Proactive with strong organizational and interpersonal communication skills
Network Engineer
Network technician job in Ridgewood, NJ
The Role
We are looking for a Network Engineer to join our IT team to handle the design, implementation, and maintenance of our internal and client-side network infrastructure. You will play a key role in ensuring the stability, security, and performance of our networks, enabling us to deliver exceptional service to our clients and support our internal operations effectively.
You should be comfortable with everything from troubleshooting network issues to supporting end-user systems, and contributing to network improvements within the company and on our deployed microgrids.
This role will report to our Senior Manager of IT and be based at our HQ in Ridgewood, NJ, with travel up to 20% of the time.
Key responsibilities will include:
Network Design & Implementation:
Plan, design, and implement network solutions for both internal use and client sites, utilizing routers, switches, firewalls, wireless access points, and other network devices.
Conduct on-site client assessments to understand their needs and develop tailored network architectures.
Ensure network designs meet performance, security, and scalability requirements, incorporating redundancy and future-proofing best practices.
Network Maintenance & Optimization:
Proactively monitor network performance, analyze metrics, and identify areas for improvement.
Perform regular maintenance and optimization of network devices and services to ensure reliability and maximize throughput.
Security & Compliance:
Implement and maintain network security best practices, including firewalls, VPNs, and intrusion detection/prevention systems.
Ensure the security of both internal and client systems, adhering to industry regulations.
Troubleshooting & Support:
Provide Tier 1/2/3 support for network-related issues, resolving escalated or complex problems remotely and on-site at client locations.
Respond to inbound support requests, collaborating with the help desk to address and resolve network incidents promptly.
Work with vendors and service providers to address outages and equipment failures effectively.
Documentation & Reporting:
Maintain comprehensive network diagrams, standard operating procedures (SOPs), and configuration records.
Generate reports on network health, capacity planning, and performance trends to support strategic decision-making.
Collaboration & Stakeholder Engagement:
Collaborate effectively with the Sr. IT Manager and team leads to align network strategies with business objectives.
Participate in cross-functional teams to evaluate and integrate new technologies, expanding and upgrading infrastructure as needed.
The Ideal Candidate
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of hands-on experience in network engineering or a similar role.
Professional certifications (e.g., CCNA, CCNP) are strongly preferred.
In-depth knowledge of routing protocols (e.g., BGP, OSPF), switching technologies (VLANs, STP), and firewall configurations.
Familiarity with SCADA devices, FortiGate firewalls, and Teltonika modems is highly desirable.
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and logging systems (SIEM solutions).
Familiarity with cloud networking environments (AWS, Azure, or GCP) is a plus.
Strong troubleshooting skills to diagnose and resolve network issues in both on-premise and client-site environments.
Excellent problem-solving and analytical abilities.
Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders, including clients.
Detail-oriented with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
Team player with a collaborative mindset and a customer-focused approach.
Willingness to travel to US-based client sites as necessary.
Ability to participate in an on-call rotation when required.
This is a great opportunity to have a long-term impact on a fast-paced, private equity-backed growth business. Some of the core virtues embraced by Scales' employees include:
Do the Right Thing
Act Like an Owner
Hustle
Demand Results
Go Together
Evolve or Disappear
We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.
About Scale Microgrids
Scale Microgrids (“Scale”) is a fully integrated distributed energy platform focused on designing, implementing, and financing innovative distributed clean energy solutions. Through its leading technical expertise and access to scale capital, Scale helps its customers transition to a decentralized energy future by providing and financing sustainable, cost-effective, and resilient power solutions. Scale has its own proprietary microgrid solution, which provides customers with cheaper, cleaner, and more reliable power, and also partners with third-party developers to acquire and/or finance a broader range of distributed energy assets.
Scale is backed by EQT, a firm with ~$250B in assets, bringing a depth of experience, resources, and capital that will enable Scale to continue pursuing our vision of powering the world with distributed energy. The investment enables Scale to own and operate billions of dollars in distributed generation assets. To learn more about Scale Microgrids, please visit ********************************
About EQT
EQT is a leading purpose-driven global investment organization with EUR 246 billion in total assets under management, divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership. To learn more about EQT, please visit *********************
Scale strives to attract and retain a workforce that reflects the composition of our customer base and communities. We are committed to providing a work environment that provides everyone with equal access and opportunity to contribute and drive meaningful outcomes. We encourage applicants from all backgrounds to apply and will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Azure Network Engineer
Network technician job in Mahwah, NJ
Title: Azure Network Engineer
Duration: FTE/Permanent
Salary: 120-140k
We are seeking an experienced Azure Network Engineer with strong expertise in Palo Alto Networks technologies to design, deploy, and manage secure, high-performing network infrastructure across a hybrid cloud environment. This role focuses on building and supporting a scalable Azure networking solution while ensuring seamless integration with Palo Alto firewalls and security services.
Key Responsibilities:
Design, implement, and maintain secure and resilient network architecture using Microsoft Azure networking service (VNets, NSGs, VPN Gateways, ExpressRoute, Azure Firewall, Load Balancers) and Palo Alto Network platform (NGFW, Panorama, Prisma Access, SD-WAN).
Configure and manage security policies, NAT rules, VPNs (IPSec/SSL), and advanced routing across cloud and on-prem environments.
Deploy and manage Azure network components including Application Gateway, Azure Front Door, Traffic Manager, and DDoS protection.
Develop and enforce Zero Trust and micro-segmentation strategies integrated with Azure Active Directory and role-based access controls.
Monitor and optimize network performance, connectivity, and security using Azure Monitor, Network Watcher, Azure Sentinel, and Palo Alto monitoring tools.
Troubleshoot complex network and security issues across a hybrid infrastructure and implement permanent resolutions.
Support migrations and connectivity between on-premises data centers and Azure cloud environments.
Maintain detailed network design documentation, operational procedures, and configuration standards.
Collaborate with infrastructure, security, and cloud engineering teams to ensure network reliability, scalability, and compliance with organizational standards.
Stay current with evolving Azure and Palo Alto technologies, continuously enhancing technical knowledge through training and certification.
Support internal lab environments for testing, validation, and proof-of-concept development.
Skills & Experience Requirements:
Minimum 4 years of hands-on experience in enterprise network engineering or cloud network administration.
Strong knowledge of Azure networking (VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers, Azure Firewall).
Expertise with Palo Alto Networks firewalls and related technologies (NGFW, Panorama, Prisma Access, SD-WAN).
Solid understanding of IP routing protocols (BGP, static routing, NAT) and tunneling/encryption protocols (SSL/TLS, IPSec, GRE).
Experience integrating Azure AD, MFA, and authentication technologies such as RADIUS and LDAP.
Proficiency in managing certificates, PKI, and secure communication channels.
Familiarity with infrastructure automation or scripting for network configuration (PowerShell, Terraform, or ARM templates preferred).
Excellent troubleshooting, analytical, and communication skills with the ability to work collaboratively across technical teams.
Experience with other security or networking platforms such as Fortinet, Check Point, or AWS networking is a plus.
Modern Palo Alto and Microsoft certifications required
Network Engineer
Network technician job in Franklin Lakes, NJ
We are seeking a skilled and motivated Network Engineer with strong expertise in switching and routing, and a foundational understanding of cloud technologies. This role is critical to supporting and optimizing our enterprise network infrastructure while enabling cloud-integrated solutions.
Key Responsibilities
Design, implement, and maintain enterprise-level LAN/WAN infrastructure.
Configure and troubleshoot Layer 2/3 network devices including switches, routers, and firewalls.
Monitor network performance and ensure system availability and reliability.
Collaborate with cloud teams to support hybrid network environments (AWS, Azure, or GCP).
Lead F5 Program
Document network configurations, changes, and procedures.
Participate in on-call rotation and provide Tier 2/3 support for network issues.
Required Skills & Qualifications
3-5+ years of hands-on experience in enterprise networking.
Strong knowledge of routing protocols (OSPF, BGP, EIGRP) and switching technologies (VLANs, STP, EtherChannel).
Experience with Cisco, Juniper, or similar network platforms.
Basic understanding of cloud networking concepts (VPC, VPN, Direct Connect, ExpressRoute).
Familiarity with network monitoring tools (SolarWinds, Wireshark, etc.).
CCNA or equivalent certification preferred.
Strong F5 Knowledge
Nice to Have
Exposure to SD-WAN, network automation (Python, Ansible), or cloud certifications (AWS/Azure Fundamentals).
Experience with DDI (DNS, DHCP, IPAM) solutions like Infoblox.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Ability to work independently and in a team-oriented environment.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.