IT Support Technician
Network technician job in Franklin, TN
This is an on-site in person position; candidates must be able to commute or willing to relocate to the area.
Salary: $50,000.00 - $70,000.00 per year
Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions.
Key Responsibilities
Provide technical support via phone, emails, chat and text using Zendesk ticket platform
Serve as the first point of contact for customers seeking assistance
Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs
Systematically troubleshoot technical issues to narrow down cause and provide solutions
Explain technical issues/concepts to non-technical customers
Escalate problems as needed or when required
Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted
Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Ask customer targeted questions to quickly understand the root of the problem
Prioritize and manage several open issues at one time
Follow up with clients to their issues are fully resolved after troubleshooting
Provide excellent customer service as measured by NPS and CSAT
Provide input for the product team on the development of new product features
Document knowledge base articles to ensure repeatable best practice support efforts
Work with end users and vendors to resolve issues.
Contribute knowledge of trending and/or major issues.
Participate in cross training sessions, both leading and learning.
Accurately and efficiently document support issues and resolutions in the ticketing system.
Contribute to conversations with the leadership team around process development/improvement for support strategies.
Other duties as assigned.
Required Qualifications
Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience
1 year of Help Desk experience (Preferred)
Ability to commute to the Franklin, TN office.
Ability to systematically diagnose and troubleshoot technical problems
Excellent oral and written communication skills
Strong attention to detail
Strong customer service skills and experience in customer service type job
Preferred Skills & Certifications
Experience with Microsoft 365 administration
Job Type: Full-time
Work Location: In-person in the Franklin, TN office.
Benefits:
401(k)
Paid time off
Health insurance
Optional Dental and Vision insurance
Compensation Package:
Profit sharing
Annual pay
Server Technician
Network technician job in La Vergne, TN
About the Company
Our customer is seeking skilled NVIDIA server support technicians to join its team.
About the Role
You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Responsibilities
Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Qualifications
Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Required Skills
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
IT Support Technician
Network technician job in La Vergne, TN
Duration: 12 Months Contract
Pay rate: $30/hr. on w2 without benefits
Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am
Third Shift is M-F; 12.00 am to 07.00am
Job Description:
Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment
System Administrator
Network technician job in La Vergne, TN
This hybrid role supports the convergence of Information Technology (IT) and Operational Technology (OT) within a fast-paced manufacturing environment. You'll provide hands-on support for software applications, engineering, manufacturing systems, and production operations, ensuring our technology runs efficiently while helping drive our digital transformation and automation initiatives.
Your Responsibilities:
Operational Support
Provide day-to-day technical support for engineers and operations staff using:
Autodesk (CAD/CAM)
Synergis Adept (PLM)
Inductive Automation Ignition (MES)
Teklynx Codesoft (Labelling)
E2Open Parcel Ship, FedEx Ship Manager, UPS WorldShip (Shipping)
Troubleshoot complex issues and implement fixes that improve productivity and reliability.
Maintain service levels (SLAs) for incident resolution and backlog management.
Systems Integration and Improvement
Collaborate with infrastructure, applications, and automation teams to integrate and optimize systems across IT and OT environments.
Participate in system upgrades and technology improvement projects, from concept to deployment.
Continuously explore new technologies and propose innovative ways to enhance performance, connectivity, and automation.
Monitoring and Maintenance
Proactively monitor application and OT system health, performance, and security.
Perform regular maintenance, patching, and optimization to prevent issues before they occur.
Apply creative problem-solving skills to minimize downtime and drive continuous improvement.
Documentation and Governance
Maintain clear and accurate documentation for systems, configurations, and operational procedures.
Contribute to compliance, audit readiness, and security posture through disciplined system management.
Uphold IT security and data protection best practices in all activities.
Requirements:
Bachelor's in Information Technology, Computer Science, Engineering, or equivalent work experience.
Strong understanding of IT infrastructure fundamentals: hardware, software, networking, and cybersecurity.
Experience supporting manufacturing or industrial systems, including ICS, SCADA, or other OT technologies.
Familiarity with system automation or scripting (e.g., PowerShell, Python, or Bash).
Experience managing or experimenting with home labs, virtualization, Docker, or small-scale servers is highly valued.
Natural curiosity and a passion for technology, you like to figure out how things work.
Excellent analytical and problem-solving abilities.
Effective communicator who enjoys collaborating with engineers, technicians, and IT peers.
Self-starter with a care for action and continuous learning.
Technical Support Specialist
Network technician job in La Vergne, TN
We are seeking skilled NVIDIA Server Support Technicians to install, configure, maintain, and troubleshoot NVIDIA servers and related hardware in a fast-paced data center environment.
Key Responsibilities:
Install, configure, and deploy NVIDIA servers for optimal performance and scalability.
Perform maintenance and firmware updates on NVIDIA GB200 servers.
Troubleshoot and resolve server hardware/software issues to minimize downtime.
Monitor and optimize server performance and stability.
Apply system updates, patches, and drivers as needed.
Assist with server integration and data center operations, including rack setup and cabling.
Maintain documentation on configurations, maintenance, and issue resolution.
Collaborate with IT and network teams to ensure seamless operations.
Required Qualifications:
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Proven experience supporting NVIDIA or similar high-performance server hardware.
Strong understanding of server components, OS (Linux/Windows), and networking (TCP/IP, DNS, DHCP).
Experience with server virtualization and data center operations.
Excellent troubleshooting, problem-solving, and communication skills.
Preferred Qualifications:
Experience with NVIDIA GPUs, CUDA, or high-performance computing environments.
Knowledge of IPMI, iLO, or similar management frameworks.
Certifications such as CompTIA A+, CCNA, or equivalent.
Familiarity with AWS, Azure, or Google Cloud integration.
IT Technician - Sheriff's Office
Network technician job in Murfreesboro, TN
Annual Salary - $52,308 - $56,136 The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply.
About the Role
The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities.
Key Responsibilities
* Provide first-line technical support via phone, ticketing system, email, and in-person assistance
* Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals
* Support and troubleshoot hardware, software, network, and printer issues
* Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more
* Install, terminate, and test network cabling throughout facilities
* Maintain Active Directory accounts, group memberships, password resets, and workstation joins
* Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA
* Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing
* Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi)
* Use PowerShell, Terminal, or Command Line for routine tasks
* Support in-car systems, MDTs, patrol workstations, and shared kiosks
* Assist with mobile device management (iOS/Android), device enrollment, and security policies
* Maintain compliance with CJIS Security Policy for handling Criminal Justice Information
* Log work performed, update documentation, and follow helpdesk best practices
* Assist with inventory management, hardware lifecycle, and preventative maintenance
* Visit Sheriff's Office and county sites to provide onsite technical support
* Participate in on-call rotation or after-hours support when needed
Minimum Qualifications
* Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field
* One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting
* Equivalent education/experience combinations may be considered
* Valid Tennessee driver's license required
* Ability to work scheduled hours, site visits, and on-call rotations
Helpdesk Support Level II
Network technician job in Brentwood, TN
Job DescriptionSummary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
IPsec)
Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
Server 2003/2008/2012; Exchange Server 2003/2007/2010.
Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
Switches.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a PLUS!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Helpdesk Support Level II
Network technician job in Brentwood, TN
Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
IPsec)
Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
Server 2003/2008/2012; Exchange Server 2003/2007/2010.
Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
Switches.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a PLUS!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Network technician job in Brentwood, TN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT System Administrator
Network technician job in Brentwood, TN
Are you a problem-solver who thrives on making technology work smarter, faster, and more efficiently? We're looking for an experienced IT Systems Administrator to join our growing technology team and play a key role in shaping how we support our people, systems, and operations across a wide geographic footprint.
In this role, you'll be the go-to expert for keeping our systems running smoothly - from servers and networks to cloud platforms and mobile devices. You'll collaborate closely with the IT Director and other team members to design and implement innovative solutions, troubleshoot complex issues, and continually improve our technical environment. If you're passionate about technology, thrive on solving complex challenges, and want to be part of a forward-thinking organization - we'd love to meet you!
What you'll be doing:
* Manage and monitor all IT operations, ensuring reliability and performance across systems and devices.
* Oversee our Microsoft 365 and Azure environments, including Teams, SharePoint, Intune, Exchange, Entra, and virtual machines.
* Maintain and support PC, server, and network infrastructure.
* Provide responsive, customer-focused technical support to team members company-wide.
* Support telecom systems, hardware, and software requests.
* Handle user setup, access control, and account management.
* Respond to system outages and implement long-term solutions.
* Evaluate and recommend new technologies to improve company efficiency.
What we're looking for:
* Associate's degree or higher in CS, Information Technology or related field required.
* Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Hyper-V/Windows Server certification preferred.
* 5+ years managing Wintel-based server-class hardware.
* 8+ years working with Wintel clients and Microsoft Office applications.
* Experience with M365, Azure Cloud Services, Intune MDM, DNS, and Hosted Phone Systems.
* Familiarity with AI tools like Microsoft Copilot a plus.
* Strong organizational and troubleshooting skills, with the ability to adapt quickly in a fast-paced environment.
* Excellent communication skills - both written and verbal.
* A collaborative, service-oriented mindset.
* Perform physical activities such as standing, walking, sitting, climbing, balancing, and kneeling as required.
What's in it for you?
* Competitive compensation package
* Full Benefits: Medical, Vision, Dental, and more!
* Paid Time Off
* 401(k) matching
* Opportunity to get in with an industry leading organization
* Team-oriented culture
IT Technician
Network technician job in Franklin, TN
Job Code: Tech-Spec-SpvE Address: 109 3rd Ave S City: Franklin State: TN Country: United States of America Description City of Franklin Starting Pay: $29.69 - $32.31/Hourly $61,750 - $67,198/Annually Please click the link below for Benefits Information:
********************************************************************************
I. Purpose of Job
Under general supervision, is responsible for tier 1 IT customer support in all areas of the IT Department.
II. Essential Job Duties
A. Administers Help Desk Support Requests
* Receives requests from users; enters into system; dispatches work tickets to appropriate IT support personnel; prioritizes and escalates requests based on service level.
* Communicates with users to clarify requests and follow-up to ensure problems have been resolved.
B. Provides General User Support
* Fields help desk tickets from end users and resolves log-in errors, minor hardware problems, document imaging and other application issues, and unlocking accounts in Active directory.
* Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing data backups and configuring systems and applications.
* Acts as a front-line interface to users, accepting trouble reports and resolving them. Assists users by training them in simple functions to use hardware and software that are part of the network.
* Receives general user help desk requests; provides basic level user hardware and software support as needed to resolve problems.
* Tests, troubleshoots and resolves routine hardware related issues.
C. Contributes to User Process Improvement Efforts.
* Works to help define customer support tier levels, categories, processes, and procedures.
* May document work process analysis and design with charts, graphs, and narrative reports.
* Participates in analyzing and preparing system specifications and other documentation concerning the adaptation of complex work systems and processes to electronic data processing methods.
III. Other Job Duties
Performs other job duties as assigned, including:
* Assists with orientation of new employees specific to the City's Email and Internet Policy and other related computer instruction.
* On-Call Designation: This position is considered an On-Call eligible position and rotation on an On-Call team is required.
IV. Primary Job Challenges
Primary challenges of this position include:
* Need to prioritize work load.
* Attention to detail.
V. Equipment Operated
Computer, telephone, wireless cell phones, printers, scanners.
VI. Key Competencies Required
* Job Content Knowledge: Intermediate operating knowledge of and experience with personal computers, cell phones and Microsoft Office. Working knowledge of data processing equipment, systems and techniques. Intermediate knowledge of Help Desk software. Operating knowledge of typical office equipment, such as telephones, copier, fax machine, Email, etc.
* Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
* Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. In decision making, some choices are known while others may need to be identified. Some reliance on precedent. Ability to interpret a variety of complex instructions furnished in written, oral, diagram, or schedule form.
* Teamwork: Develops constructive and cooperative working relationships with others. Encourages others to express their ideas and opinions. Provides input into identifying and solving problems. Anticipates need of others for information about job tasks and work environment and provides it to them in a timely manner. Willingly assists others with job tasks when appropriate.
VII. Physical Demands and Work Environment
Physical Demands: Performance of the essential duties of this job requires the incumbent to:
* Must be able to remain in a stationary position 50% of the time.
* Occasionally move about inside the office/building to access file cabinets, office machinery, the public, etc.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, printer, and telephone.
* Regularly positions self to maintain office area and items needed to complete daily tasks.
* Regularly communicates information and ideas so others will understand. Must be able to exchange accurate information in these situations.
* Regularly moves/transports up to 10 pounds.
* Occasionally moves/transports up to 50 pounds
Work Environment:
The work environment is quiet (examples: library, private office).
Minimum Requirements
VIII. Qualifications
Education and Experience: The required knowledge, skill, and abilities to satisfactorily perform job duties are normally acquired through attainment of a one-year certificate from college or technical school, plus one to two years of computer technical support related experience and/or training; or equivalent combination of education and experience.
Must have valid Tennessee Driver's License.
IT Field Operations Technician
Network technician job in Brentwood, TN
Welcome to Ovation Healthcare!
At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit ******************
General summary:
The Field Operations Technical I will be a key member of the Technology Services team, providing essential technical support for Ovation's Tech Services client locations. This role involves offering help desk phone support, providing PC support, troubleshooting technical issues, and coordinating with third-party service providers and software/hardware vendors. Responsibilities include the installation of hardware, software, cabling, and other related tasks to ensure systems operate smoothly.
The Field Operations Technical I will use an IT ticketing system to log, track, update, and communicate progress on all service requests. Additionally, the role requires travel to various clinics to provide on-site support for clinic users, ensuring timely resolution of technical issues and maintaining a high standard of customer service. This position offers an opportunity to work closely with clients, resolve technical problems, and contribute to the overall success of the Tempo Technology Services team.
Duties and Responsibilities:
Ability to be onsite at client facilities Monday through Friday. Site locations may vary across the United States.
Provide help desk phone support and PC support for Ovation's Technology Services client locations.
Troubleshoot technical issues related to hardware, software, and network connectivity.
Coordinate with third-party service providers and software/hardware vendors as needed.
Install hardware, software, cabling, and related equipment to ensure smooth system operation.
Use an IT ticketing system to log, track, update, and communicate progress on service requests.
Travel to various clinic sites to provide on-site technical support and timely issue resolution.
Maintain a high standard of customer service while working closely with clients.
Contribute to the overall success of the Tempo Technology Services team through effective problem solving and support.
Education:
Associates Degree Preferred
Travel
Up to 100% travel required
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Reliable high-speed internet connection is required for all remote/hybrid positions.
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
Auto-ApplyNetwork Administrator
Network technician job in Murfreesboro, TN
Day to day: We are seeking a highly skilled and motivated Network Administrator to join our IT team. This role is ideal for a network-focused professional with a strong background in Tier 1 and Tier 2 support, advanced configuration and deployment experience, and a passion for designing and maintaining robust network infrastructures.
Key Responsibilities:
- Design, configure, and deploy network solutions, including switches, routers, and wireless systems.
- Manage and maintain Cisco and Meraki network environments, with emphasis on CLI-based Layer 2 switching.
- Perform wireless network design, deployment, and configuration.
- Administer Windows Server environments, including Active Directory, DHCP, NPS, and 802.1x authentication.
- Manage and deploy firewalls (Palo Alto, FortiGate, Versa), with a preference for candidates experienced in firewall management.
- Support and deploy SD-WAN solutions; Meraki or similar "one-click" platforms are acceptable.
- Navigate VMware environments to access and manage virtual servers.
- Provide occasional after-hours support for critical projects or facility-specific needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 3+ years of experience as a Network Administrator.
- Strong understanding of network engineering principles and practices.
- Proficiency in Cisco CLI and/or Meraki platforms.
- Experience with wireless network deployment and configuration.
- Familiarity with Windows Server roles and services (AD, DHCP, NPS).
- Hands-on experience with firewall deployment and/or management.
- Working knowledge of SD-WAN technologies.
- Ability to navigate VMware environments.
- Available to be onsite in Smyrna, TN every 28 days for badge renewal.
- Available to be onsite in Murfreesboro, TN up to 10 days per quarter, or as needed for projects.
o Provide backup coverage for Tier 1 HQ support, ensuring seamless operations during staff absences (sick leave or vacation): Onsite Tue/Thu only @ Murfreesboro location. Plusses:
- CCNA or Meraki certification preferred.
- Firewall management
IT Technician / Network Administrator / Help Desk Technician
Network technician job in Brentwood, TN
Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team. Primary Duties and Responsibilities: • Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.
Job Requirements:
Knowledge of Microsoft Office, including Outlook, Word, and Excel.
Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
Must maintain a neat appearance, be organized, and be able to multitask.
Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
Must pass a drug screening and background security check before employment - no exceptions
Benefits:
Friendly and productive work environment
Paid time off
Paid holidays
Company-provided computer, cell phone, and tools vehicle (during work hours)
Health insurance options
Dental insurance options
Vision insurance options
Life insurance
401K
Network Operations Technician II
Network technician job in Chapel Hill, TN
IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we've been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
WHY UNITED?
Award-Winning Culture: 2023 & 2024 Best Places to Work
Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
Top 100 Fiber-To-The-Home Leader
401k + Match, HSA, and more!
SUMMARY
This position is a Network Operations Technician II position working with the Network Operations department. This role will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment, and all critical infrastructures within. This technician will also work directly with the engineering staff, doing a variety of tasks related to network operations, projects, and maintenance, including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation, and acceptance.
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a direct-hire, full-time, on-site position located at either our Chapel Hill, TN, Murfreesboro, TN, or Franklin, TN, location. The schedule for this role is Tuesday through Saturday, from 11:00 AM to 8:00 PM, after the initial 90-day training period.
During the 90-day training period, the position will report to our Chapel Hill, TN location, and the schedule will be Monday through Friday, from 8:00 AM to 4:30 PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
Diagnoses, troubleshoots, and repairs customer and network troubles.
Removes and replaces defective equipment, tracks spares, and ensures repair.
Provides support to external departments in the assignment and troubleshooting of facilities.
Assists with trouble resolution, including generating packet captures for both network and customer-specific issues.
Provides support in single-mode, multi-mode, fiber optic, and CAT5/6 cabling.
Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services.
Operates and maintains tools, test sets, ODTRs, T-Berd, digital multiplexers, channel banks, circuit termination equipment, AC, and DC power equipment
Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure, including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants
Compiles and maintains records and documentation as needed.
Provides a high level of customer service and assists with installation and troubleshooting for enterprise and large business customers.
REQUIREMENTS:
2+ years' experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment, including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches
CCNA or JNCIA certifications are preferred.
Some technical evaluation and fundamental judgment are required while building an internal and external network.
Preferred experience supporting Juniper, Adtran, Arista, Calix, and DWDM Transport Equipment
Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP
Ability to operate various service equipment, including hand tools, electric drills, and company test sets.
PC Skills - requires an advanced understanding of computer hardware and software, especially word processing and email.
Ability to touch-type at 35+ WPM required.
Valid TN driver's license and satisfactory driving record required.
Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at ************** and join us in building the future of connectivity.
Desktop Support Technician
Network technician job in Dickson, TN
Role: Desktop Support Technician
Contract
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description
•As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
•Manage the reporting of SLAs, Adherence of SLA and contract
•Manage shift and shift planning including on call roster
•Manage Resource productivity
•Enable the team with training and development
•Ensure security compliance
•Ensure sufficient inventory level is managed across locations
•Ensure all service request and incidents are resolved before agreed service levels
•Plan and execute any move request or project work
•Lead the team by providing technical and process assistance to below activities
•Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
•Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks
•Perform onsite updates, Configuration changes, or Software installations.
•Provide onsite technical assistance to end users by visiting their desk location
•Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
•Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
•Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
•Perform end-user support related security and controls and compliance related tasks such as
•Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
•Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
•Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
•Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
•Provide On-call support if required outside business hours on a rotational basis
Desired Qualifications:
•Experience with various desktop systems, operating systems, and diverse technical environments.
•Excellent customer service orientation and verbal communication skills.
•Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
•Ability to install software for and troubleshoot a wide range of applications.
•Analytical thinking and problem-solving ability.
•CompTIA A+ certification or equivalent certification
•Flexible for travelling to remote sites or cluster
•Should be able to lift weight up to 30lbs at waist level
Network Engineer II
Network technician job in Goodlettsville, TN
Req # : 76727BR | Type: Full Time | Posted: Today | Edited: N/A | Fee: 20.00% Percentage Computed On Base Salary Dollar General minimum: $65,000 Maximum: $85,000 target: $75,000 Bonus: na% Travel: 25% Sponsor/transfer H-13 and/or H-2B: No sponsor / transfer work permits: No
Paid relocation: yes
Honor Period: 6 months
Job Description
Are you ready for an exciting career move? We''re a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people who can advance our mission of "Serving Others."
The Network Engineer II, while reporting to the Sr. Network Manager, will serve as departmental technical escalation point for network related issues. The Network Engineer II will also help support Information Services department strategies through development of technological solutions while also helping to provide systems expertise and technical support requiring above average understanding in one or more specialized disciplines or platforms.
Duties and Responsibilities
•Install and configure network technologies based on design requirements provided by management and architecture staff. Identify, define, and analyze complex problems and provide solutions which require a high level of ingenuity and innovativeness.
•Recommend strategies for the continued improvements in the reliability, scalability and maintainability of assigned network application/system/platform. Responsible for effective monitoring as well as keeping assigned network application/system/platform on line and functioning (includes trouble ticket resolution and network service availability).
•Review, recommend, coordinate and implement designs and analyses related to specific area of responsibility. Prepare engineering plans for the installation or migration of new systems. (Including: network analysis, design, and build phases).
•Ensure that departmental standards are documented, designed, distributed and updated on a regular basis for assigned applications/systems/platforms.
•Support recovery of assigned applications/systems/platforms in the event of a disaster, emergency, or testing sequence. Maintain disaster recovery consistency within IT and ensure adherence to corporate disaster recovery plans.
•Manage in-scope networks and systems in accordance with the formal change management procedures and processes.
•Provide timely status reports regarding projects and activities.
Qualifications
Knowledge, Skills, and Abilities
•Administrative-level understanding of network architecture and solutions, with a focus on Cisco solutions.
•Administrative-level experience implementing and supporting networks in enterprise-level organizations.
•Very strong written and oral communication skills.
•Ability to work and effectively communicate with technical and non-technical audiences.
•Ability to maintain current working knowledge of related hardware, software, solutions, and processes.
•Experience participating in large, complex projects.
•Experience working with third parties (contractors/consultants).
•Ability to function as a point of escalation for network-related issues. On-call rotation is required.
•Able to be a team player and to be customer-service focused.
Work Experience and/or Education
•BS/BA in Information Technology or an equivalent combination of education and experience.
•Functional knowledge of the following technologies: Nexus, VPC, VSS, OSPF, BGP, RIP, DMVPN, IPSLA, MPLS, SIP, IOS, IOS-XE, F5, Multicast/PIM, VRF, IPSEC on IOS-XE, PFR, WCCP, WAAS, CUBE, QOS
•Cisco certification required (CCNA or CCNP).
•Three to five years technical experience in an enterprise network environment.
•One to two years expertise supporting Voice over IP solutions.
•Three to five years expertise in Cisco or Aruba network technologies, including routers, firewalls, wireless solutions, multicast solutions, WAN technologies, etc.
Functional knowledge of the following technologies: Nexus, VPC, VSS, OSPF, BGP, RIP, DMVPN, IPSLA, MPLS, SIP, IOS, IOS-XE, F5, Multicast/PIM, VRF, IPSEC on IOS-XE, PFR, WCCP, WAAS, CUBE, QOS
Cisco certification required (CCNA or CCNP)
Three to five years expertise in Cisco or Aruba network technologies, including routers, firewalls, wireless solutions, multicast solutions, WAN technologies, etc
One to two years expertise supporting Voice over IP solutions
Administrative-level understanding of network architecture and solutions, with a focus on Cisco solutions.
Our Benefits Package
•Health, dental, vision and life insurance
•Long term disability
•Accidental Death and Dismemberment insurance
•Company matched 401(k)
•Paid vacation
•On site child care, ATM, cafeteria and fitness facility
•Fun, values centered work atmosphere
•Corporate casual dress
•Relocation Assistance
Additional Information
All your information will be kept confidential according to EEO guidelines.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Network technician job in Brentwood, TN
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT System Administrator
Network technician job in Brentwood, TN
Are you a problem-solver who thrives on making technology work smarter, faster, and more efficiently? We're looking for an experienced IT Systems Administrator to join our growing technology team and play a key role in shaping how we support our people, systems, and operations across a wide geographic footprint.
Auto-ApplyNetwork Operations Technician II
Network technician job in Chapel Hill, TN
Job DescriptionSalary:
ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, weve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the regions fastest, most reliable internet providers, recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, were expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
WHY UNITED?
Award-Winning Culture: 2023 & 2024 Best Places to Work
Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
Top 100 Fiber-To-The-Home Leader
401k + Match, HSA, and more!
SUMMARY
This position is a Network Operations Technician II position working with the Network Operations department. This role will primarily be responsible for installation, decommissioning, and troubleshooting problems of network equipment and circuits. This includes fiber, transport equipment, and all critical infrastructures within. This technician will also work directly with the engineering staff, doing a variety of tasks related to network operations, projects, and maintenance, including circuit provisioning, maintenance & testing (DS1, DS3, SONET, DWDM), test equipment, telecommunications equipment installation, and acceptance.
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a direct-hire, full-time, on-site position located at either our Chapel Hill, TN, Murfreesboro, TN, or Franklin, TN, location. The schedule for this role is Tuesday through Saturday, from 11:00 AM to 8:00 PM, after the initial 90-day training period.
During the 90-day training period, the position will report to our Chapel Hill, TN location, and the schedule will be Monday through Friday, from 8:00 AM to 4:30 PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
Diagnoses, troubleshoots, and repairs customer and network troubles.
Removes and replaces defective equipment, tracks spares, and ensures repair.
Provides support to external departments in the assignment and troubleshooting of facilities.
Assists with trouble resolution, including generating packet captures for both network and customer-specific issues.
Provides support in single-mode, multi-mode, fiber optic, and CAT5/6 cabling.
Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment, SONET equipment, CPE equipment, GPON Access equipment, and Data Services.
Operates and maintains tools, test sets, ODTRs, T-Berd, digital multiplexers, channel banks, circuit termination equipment, AC, and DC power equipment
Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure, including, but not limited to, HVAC systems, high-voltage electrical systems, and DC Power Plants
Compiles and maintains records and documentation as needed.
Provides a high level of customer service and assists with installation and troubleshooting for enterprise and large business customers.
REQUIREMENTS:
2+ years experience working with Installation, Test, and Turn-up of a variety of Telecommunications equipment, including, but not limited to, SONET, DWDM, Routers, and Ethernet Switches
CCNA or JNCIA certifications are preferred.
Some technical evaluation and fundamental judgment are required while building an internal and external network.
Preferred experience supporting Juniper, Adtran, Arista, Calix, and DWDM Transport Equipment
Preferred experience supporting Telephony Switch Vendors, or with VOIP, SIP, MCP
Ability to operate various service equipment, including hand tools, electric drills, and company test sets.
PC Skills requires an advanced understanding of computer hardware and software, especially word processing and email.
Ability to touch-type at 35+ WPM required.
Valid TN drivers license and satisfactory driving record required.
Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at ************** and join us in building the future of connectivity.