Lead, Data Center Technician
Network technician job in Rochester, NY
At Centrilogic, we solve leading-edge technology challenges. We navigate the cloud ecosystem together with our customers - where the landscape, tools, and clouds will have you continuously growing and evolving your career.
Although a strong critical infrastructure background will be crucial to success in this role, a focus on leadership, particularly people, process, and practice, will be what a successful candidate will need to own and drive their career. Centrilogic is a people-first organization, and we are passionate about understanding the needs of our customers regardless of whether they are internal or external.
The Data Center Service is the foundation of Centrilogic infrastructure service delivery. The purpose of the Data Center service is to provide a solid and reliable platform for all customers internal or external.
Who we're looking for
Are you a hands-on skilled Lead Data Center technician capable of growing and driving team success through coaching and mentoring? Then, you'll fit right in.
As the Lead, Data Center Technician, you will be charged with exemplifying customer focus, delivering 100% data center availability and striving to exceed targets. You will be responsible for the overall health and operations of the building envelope, customer deliverables and Data Center infrastructure such as Power, HVAC and monitoring systems. In this role you will operate in support of Centrilogic's vision, customer base and global initiatives.
You will support presales conversations, enable cross training of teams while supporting daily rounds, perform or oversee data center infrastructure maintenance and customer deployments. You will work collaboratively with the product team to deliver supporting IT infrastructure and provide a feedback loop on potential product enhancements from the data center perspective.
A successful candidate will possess extensive knowledge of critical infrastructure, data center operations, a calm approach when responding to stressful situations, and be able to self-manage a flexible work schedule.
Responsibilities:
Provide support to commercial teams and consult on pre-sales and post-sales activities.
Be accountable to our customers, project timelines and the accuracy of our management systems.
Infrastructure operations including daily rounds, onsite vendor management, record keeping, coordination and planning of general maintenance systems to ensure data center availability.
Maintain accurate inventory of data center assets.
Maintain accuracy of internal documentation such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms.
Support internal change management process with the creation and maintenance of OPs/SOPs/EOPs and coordinated preventative maintenances.
Support capacity planning and reporting against facility-based metrics, and utility usage
Prepare, manage and adhere to budgets and provide monthly reports detailing expenditures and identifying appropriate actions as required.
Ensure documented polices and standards are adhered to, and any risks Identified are solutioned.
Maintain and manage physical security of data center and ensure that all work performed within he data center follows company policies and local safety regulations.
Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
Additional tasks or projects as directed by your line manager.
Requirements:
8+ years in Data Center facilities role.
University Degree or College Diploma in a technical or other relevant discipline preferred.
Proven ability to manage multiple competing priorities and guide teams through stressful situations.
Able to understand mechanical and electrical systems, designs, and drawings. (e.g. HVAC, condensers,
electrical distribution infrastructure, single line diagrams, air flow dynamics, engineering drawings, etc.)
Diverse knowledge and experience with monitoring and maintenance tools (BMS, Any Desk, DCIM)
Intermediate knowledge of Microsoft M365 products including Visio, Excel, and Project.
Excellent oral and written communication skills.
Strong interpersonal, organization, and time management skills.
Experience in driving collaboration with cross-functional teams.
Excellent knowledge of infrastructure and cloud computing technologies.
Able to understand technical requirements and develop implementation plans.
Able to learn new technical concepts quickly and create appropriate audience documentation.
Provide general 24/7 availability to respond to emergencies (excluding planned time off).
Self-manage a flexible work schedule, including evenings and weekends
Comfortable adapting to changes in requirements and responsibilities
Be a self-starter, take a pro-active approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving.
About Centrilogic
Centrilogic is a global provider of IT transformation solutions that empower organizations to realize their full digital potential. Armed with capabilities that span the stack, we build and manage end-to-end digital solutions that help companies reshape the role of their technology platforms as business-driving assets.
Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. Our purpose is to ensure our customers own their destiny in the cloud, meaning that we help our customers leverage the flexibility of the cloud or the stability of on-premises infrastructure while reserving the right to change technologies and components without vendor lock-in, enabling our customers to meet their changing business goals over time.
Information Technology Project Consultant
Network technician job in Rochester, NY
Beyond TalentEdge has a direct hire opportunity for an experienced Sr. Technology Consultant.
As the Sr. Technology Consultant you will be responsible for business development, and all aspects of client management to ensure quality and value driven services that meet or exceed customer expectations.
This position also provides project management and quality assurance for the design, specification, contract documents, and construction administration services for projects.
Partial list of Responsibilities are below - a full job description can be provided to qualified/interested candidates:
Responsibilities include, but not limited to:
Manages all aspects of client marketing and sales.
Meets with clients to analyze needs and makes recommendations for services needed.
Determines workload forecasting and planning.
Writes proposals and establishes project plan for assigned projects.
Conducts site assessment to determine project scope and budgets.
Develops cost estimates for assigned projects.
Creates project design and specifications.
Manages Bid/RFP development and administration for assigned projects.
Writes project status reports.
Assists with staff recruitment, as requested.
Accomplishes all other duties and tasks as appropriately assigned or requested.
Qualifications:
AAS or BS in IT, telecom or electrical design or related field and a minimum of ten (8) years of project management and client management experience, plus ten (8) years of experience in the design of communication and/or security systems, or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
Experience in managing and/or producing designs in Revit is a required.
BICSI RCDD or equivalent professional certification is a plus.
PMI Project Management Certification is a plus.
Must possess a valid driver's license and access to a personal, insured automobile.
KNOWLEDGE, SKILLS & ABILITIES:
Proficient use of standard office equipment including computers, telephones, printers, scanners, plotters.
Proficient in Microsoft Office Suite, including Word, Outlook, Excel and PowerPoint, Visio.
Advanced knowledge of Autodesk Revit and AutoCAD applications.
Strong written and verbal communication skills.
Excellent negotiation skills.
Excellent public speaking skills and ability to promote the Company through public presentations.
Ability to develop Requests for Proposals (drawings and specifications) for publicly bid projects.
Demonstrated leadership ability including overall project management and assignment/oversight of work.
Strong estimation skills.
Knowledge of CSI Division 270000 and 280000 spec writing.
Salary - $75,000 - $85,000
“Beyond TalentEdge is an Equal Opportunity Employer. It is the policy of Beyond TalentEdge to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.”
IT Help Desk Job in Rochester, NY:
Network technician job in Rochester, NY
Contract to Hire Role: Hourly Pay Rate - $20-22.00 per hour based on experience, education, geographic location and other factors.
Please no 3rd party or c2c candidates
We are seeking an experienced IT Help Desk Engineer to join our team. The ideal candidate will have a strong background in Windows environments, hands-on experience with PC imaging, and a passion for delivering exceptional technical support. This role involves troubleshooting, system maintenance, and ensuring smooth IT operations for end-users
Key Responsibilities of the IT Help Desk Job in Rochester, NY:
Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
Install, configure, and maintain Windows-based systems and applications.
Perform PC imaging and deployment for new and existing devices.
Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
Manage Active Directory tasks such as user account creation, password resets, and group policy updates.
Assist with patch management and system updates.
Document support requests, resolutions, and maintain accurate records in the ticketing system.
Collaborate with other IT team members to escalate and resolve complex issues.
Ensure compliance with company IT policies and security standards.
Required Qualifications
1+ years of experience in IT support or help desk roles.
Strong knowledge of Windows operating systems (Windows 10/11).
Hands-on experience with PC imaging tools (e.g., SCCM, MDT, or similar).
Familiarity with Active Directory, DNS, DHCP, and basic networking concepts.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
For more information or to be considered for the IT Help Desk Job in Rochester, NY please contact Thomas McCarthy at ***************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Technology Sales - Enterprise Clients (Enterprise IT/Storage/HPC)
Network technician job in Rochester, NY
Cambridge Computer is NVIDIA's Higher Education Partner of the Year and we are looking to grow our field sales team!
The High Level
What if you had the best technical experts in data storage, data protection, security, HPC, and networking offering decades of expertise at no cost to your clients? And what if that enabled you to sell high caliber technology solutions to your clients for their physical, virtual, and cloud infrastructure?
Welcome to Cambridge Computer
We have a unique business model. We are both technology consultants and technology brokers. We introduce the hottest new technologies to market and we have long-established relationships with all the major IT manufacturers in our industry. Our access enables you to solve client challenges with flagship vendors as well as the up and comers and intelligently compare and contrast those methodologies. Imagine being able to be the only place a client needs to go, never running out of ideas to solve a problem? Yes, we think that's pretty darn cool too.
Where Do You Fit In?
Do you know how to build relationships with Enterprise IT Clients?
Can You Project Manage Complex Multi-Vendor Solutions?
Do you know how to execute strategy with sales coaches and business partners?
Do you view executive sales coaching as a positive?
Can you hunt and farm simultaneously?
In short, working at Cambridge Computer represents an unparalleled opportunity. We are the ultimate brokers in a highly lucrative space, where if you have client relationships, you can move from simply selling 1 or 2 products to a full range of solutions. You can achieve high close rates as each sale is customized to your clients individual needs. We have a host of technical talent available with years of experience who can help design and implement these solutions.
Want to succeed in sales without having that success lead to ever-increasing quotas? Want to work in an organization whose flat structure makes things simple and agile? Looking to break the traditional sales mold and truly serve your clients?
If yes to any of the above, consider this; Cambridge Computer has been in business for 33 years. We are staffed with personnel who on average have been with the company 10+ years. If you make the cut, you would join a group of people who are committed to a cause and not a paycheck. The level of resources and the easy access to them is a unique experience for those who join us. We are a team composed of the best the industry has to offer.
If you think you have what it takes to succeed, read on.
If you know you will do what it takes to succeed, apply.
About Cambridge Computer
Headquartered in Waltham, Cambridge Computer is a leader in delivering physical and cloud-based IT infrastructure, data storage, and data security solutions. We have a highly-skilled Technical Sales Team which designs and delivers hardware, software, cloud, and professional services solutions to our clients.
We have been in business for 33 years and hold an excellent industry reputation and great relationships with a very large number of IT product manufacturers and software/cloud providers. We use our industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers, along with the creativity and expertise of our Technical Teams, to identify and incorporate both new and existing paradigms into cohesive strategies for our clients.
We have clients in virtually every major industry in North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest technology companies.
We specialize in a range of technologies, some of which are:
Data Storage, Backup, Archiving, DR & Replication
BC/DR as a service & Cloud Storage
Threat assessment, Filtering & AV Solutions
Networking, including Software Defined Networking
Data Life-Cycle Management
High Performance Computing and Artificial Intelligence
About You
With Cambridge, if you have existing relationships, you have the opportunity to dedicate your attention to technical sales with an unparalleled level of resources and access to technology products and services.
You will be supported by our Waltham-based Professional Services, Operations, Legal, and Management Teams, all committed to empowering your growth and success. Finally, you will have access to a multitude of Cambridge's contract vehicles to access Federal, state, local, and educational clients.
Requirements You Meet
At least 5 years of experience succeeding in a technically oriented sales role
A background of selling hardware, software, and professional services IT solutions
Experience developing accounts, writing technical proposals, giving presentations and closing sales
Excellent written, oral, and presentation skills; a capacity to think critically, handle large workloads, balance priorities, and multi-task effectively.
Be currently authorized (or will soon be authorized) to work in the United States on a full-time basis.
A bachelor's degree
How to Apply
Simply submit a:
Cover letter
Resume
Benefits With Cambridge
We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits:
Salary and uncapped commission
Multiple health insurance options
Medical FSA and Dependent Care FSA
Dental insurance
Vision insurance
401(k) savings plan with employer matching
Employer-sponsored long-term disability
Paid holidays and PTO that increases with longevity at the company
Opportunities for growth!
Salary Range (Estimated): 85k - 130k
Equal Opportunity Employer
Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.
Computer Field Technician
Network technician job in Rochester, NY
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Operations Coordinator
Network technician job in Rochester, NY
Full-time Description
At LMT Technology Solutions (***************** we Lead, Manage, and Transform businesses through tailored IT solutions that align with their unique needs. As a trusted Managed Service Provider (MSP), we specialize in delivering cutting-edge technology services, including IT infrastructure management, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to empower our clients to thrive by ensuring their technology operates seamlessly and securely, helping them achieve their business goals with confidence.
The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.
About the Role
We're seeking a highly organized and detail-oriented IT Operations Coordinator to enhance the overall efficiency of LMT's daily operations. This role serves as a central liaison across all LMT teams, ensuring a seamless business environment by identifying potential risks, proactively addressing issues that could impact the customer experience or operational stability, and providing actionable recommendations to improve processes and performance. This role is ideal for someone with a solid understanding of IT infrastructure who thrives in a fast-paced, collaborative environment and enjoys streamlining processes, coordinating projects, and enhancing team efficiency.
Perks
LMT's compensation package includes a competitive base salary, bonus structure, long-term incentives, and a generous Employee Benefits Package.
PTO: 18 days of PTO in a year
LMT contributes $900 a month to your Benefits Package
LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment
Company paid professional development opportunities for professional certifications and soft skills training
Opportunities for community involvement
Principal Responsibilities
Work closely with the Service Delivery Manager to oversee and support daily business operations.
Maintain ongoing communication with the Service Delivery Manager regarding updates, challenges, and team feedback.
Provide recommendations to management for process and operational improvements.
Collaborate with IT and Sales to create and push through client opportunities for special initiatives - including EOL hardware and critical vulnerability remediation - by verifying part numbers, and opportunity details, and ensuring initiatives are effectively transitioned from IT to Sales.
Assist in the creation and maintenance of client opportunities for special LMT initiatives such as EOL, ensuring part numbers, pricing, and details are up to date.
Support the management of Change Orders and ensure accurate documentation.
Develop dashboard views and email reports to provide teams with actionable data, such as missed SLAs, CSAT scores, and call-back wait times.
Serve as a key coordinator for internal projects.
Coordinate meetings, track next steps, and capture project results.
Collaborate with stakeholders.
Manage client onboarding activities, including:
Determining site visit and RM schedules.
Coordinate client terminations, ensuring all internal and external steps are completed smoothly.
Drive internal improvement initiatives, including documenting and updating procedures.
Oversee account team transitions, scheduling internal and external meetings as needed.
Maintain and update client information in ConnectWise, including identifying and implementing process improvements for data accuracy and maintenance.
Requirements
2-4 years of experience in IT operations, project coordination, or service delivery support (MSP experience preferred).
Strong organizational and time management skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Proficiency in ConnectWise or similar PSA tools strongly preferred.
Strong analytical mindset and attention to detail.
Proficiency with Microsoft 365 tools (Excel, Outlook, Teams, SharePoint).
Ability to collaborate effectively across teams and departments.
Location: Due to the integral nature of this role, the IT Operations Coordinator is required to work onsite at the LMT office.
Reports To: Service Delivery Manager.
Salary Description $70,000-$80,000
Sr. IT Support Technician
Network technician job in Rochester, NY
Overview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week)
Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license
Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification
Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues
Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing
Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months)
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training
Auto-ApplyInformation Technology Support Technician II
Network technician job in Victor, NY
Technology/Information Technology Support Technician II Additional Information: Show/Hide TITLE: INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II MINIMUM QUALIFICATIONS: EITHER: 1. Possession of Associate's Degree, or higher, in Computer Science, Engineering Technology, or a
related field AND one (1) year of full-time paid experience, or its part-time equivalent, gained within the
past five (5) years, which involved the operation and resolution of software and hardware problems
associated with networked personal computers or mobile devices AND network operating systems; OR
2. Possession of an Associate's Degree PLUS twelve (12) college credits in Computer Science,
Engineering Technology, or a related field AND two (2) years of full-time paid experience, or its part-
time equivalent, gained within the past five (5) years, which involved the operation and resolution of
software and hardware problems associated with networked personal computers or mobile devices
AND network operating systems; OR
3. Graduation from high school or possession of a high school equivalency diploma AND three (3) years
of full-time paid experience, or its part-time equivalent, gained within the past five (5) years, which
involved the operation and resolution of software and hardware problems associated with networked
personal computers or mobile devices AND network operating systems; OR
4. An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above.
SUBSTITUTION: Receipt of a Bachelor's degree, or higher, in Computer Science, Engineering Technology or
a related field may substitute for one (1) year of the required experience if the education was completed within
five (5) years of date of application.
DISTINGUISHING FEATURES OF THE CLASS: This involves providing advanced technical support for
software and hardware. An incumbent in this position is responsible for the installation of desktop
computers, network, and mobile device hardware and software. The position is also responsible for
analyzing and resolving problems with desktop computer and network hardware and software. The
employee works under the general supervision of a higher-level staff member. Does related work as
required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
* Installs desktop computer, mobile device, and network hardware;
* Installs desktop computer and mobile device operating systems and software;
* Resolves difficult hardware and software problems (including those with operating systems);
* Analyzes and resolves complex problems concerning desktop computers, mobile device, peripherals, and network software and hardware;
* Set up, troubleshoots, configures, and maintains desktop computer and mobile device security;
* Tests network software for compatibility and functionality;
* Communicates project status to users concerning completion and satisfaction with the project or issues;
* Diagnoses complex hardware and software failures, replacing faulty hardware and/or completing repairs;
* Installs desktop computers and mobile device software and updates as well as insuring network connectivity.
INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
Thorough knowledge of personal computers and mobile devices; thorough knowledge of desktop
computer, mobile device, and LAN operating systems; thorough knowledge of the operation of peripheral
devices and connectivity; ability to analyze complex problems and develop and implement appropriate
solutions; ability to understand complex written and oral instructions and technical documentation; ability to
get along well with others; ability to work independently; ability to communicate with other; ability to work as
part of a team; attention to detail.
REPORTS TO: Director of Technology
SALARY: Starting at $24.63/hour as per the contract between Victor Central Schools and the CSEA Unit. (Negotiable based on experience)
IT Support Administrator
Network technician job in Rochester, NY
Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation.
What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide:
* Paid Time Off & Holidays
* 401(k) with employer match
* Medical/Dental/Vision insurance
* Health Savings Account (HSA) and Flexible Spending Account (FSA)
* HSA employer contribution
* Life and Disability insurance
* Wellness Program (participation incentives)
* Employee Assistance Program
* Competitive pay
* Career development
The IT Support Administrator is responsible for providing advanced technical support, leadership, and customer-focused solutions to ensure secure, efficient, and user-friendly IT environments. This role combines deep expertise in providing endpoint support from the desktop to Entra with mentoring responsibilities and proactive service delivery. The ideal candidate will work collaboratively across IT departments to provide solutions that deliver greater efficiency and value to our stakeholders within the organization.
What are we looking for
* Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, preferred.
* Five (5) years of progressive experience in IT support and endpoint administration, required.
* Proven track record leading support initiatives and managing technical projects, required.
* Certifications such as MS 365 Administrator, CompTIA Security+, ITIL, or equivalent, preferred.
* Experience in delivering excellent technical solutions and customer experience in a self-driven environment required.
* Strong understanding of Windows, Linux, and mac OS environments.
* Familiarity with CRM systems, ticketing platforms, and cloud services.
* Working knowledge of network fundamentals and protocols.
* Strong communication and customer service skills required.
* Ability to adapt and be flexible in a changing environment.
* Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.
Working with us
Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.
The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training.
IT Lab Tech - Power Card Apprentice
Network technician job in Rochester, NY
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are
you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk
Your role and responsibilities
As an Electronics Engineering Technician Apprentice at IBM, you will work in any one of the following:
* Power Card Lab Tech
You will have the opportunity to apply your knowledge and experience using the latest tools and technologies to support IBM processors, storage or other semiconductor hardware.
Throughout your apprenticeship, you will work closely with experienced engineers, technicians and other mentors in a laboratory or test floor environment to create and execute test or physical characterization plans that assess the electrical performance and characteristics against design and functional requirements.
Where applicable, you will be taught principles of system analysis, defect identification and repair and/or the basics of a variety of lab safety procedures relevant to the physical preparation of samples for chemical, optical, or electrical characterization. To that end, you will be trained in the use of state-of-the-art tools to test, manipulate and inspect product chips, and work with our engineers to interpret and consolidate the obtained data.
What is an Apprenticeship?
IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally-recognized credential from the DOL.
During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM.
Who you are
An apprenticeship is about learning. We're seeking candidates who have the following requirements, but we know you're just getting your career started, and we're committed to helping you learn and grow. If you've had some experience with data analysis or simply working in a team oriented environment in the past, you're exactly the type of candidate we're looking for.
To be successful, you need:
* Drive and eagerness to learn
* Ability to work independently, and in an efficient and organized manner
* Ability to work collaboratively as part of a team
* Strong troubleshooting
* Some basic knowledge or experience in electrical engineering sciences i.e. Electrical Safety, Electron Theory, AC/DC Basics, Wires and Cables, Computer Electronics, Electrical Testing Equipment
What's the experience?
As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands-on application with your project teams.
This position is not eligible for visa sponsorship.
Relocation assistance is not available.
Required education
High School Diploma/GED
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
* Willingness to complete the requirements of the apprenticeship program
* High School Diploma or GED
* Some knowledge or experience with any of the following:
* Soldering and de-soldering
* Electrical Safety
* Electron Theory
* AC Basics
* Computer Electronics
* Electrical Testing Equipment (i.e multimeters, oscilloscopes, etc)
Preferred technical and professional experience
* None
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
IT Systems Administrator
Network technician job in Henrietta, NY
Full-time Description
We are seeking a hands-on and resourceful IT Systems Administrator to manage and support the daily IT operations of our dynamic and diverse team. This individual will play a critical role in ensuring the smooth operation of our Microsoft-based environment, delivering timely helpdesk and technical support, maintaining security protocols, and supporting key business applications. This is an excellent opportunity for someone who enjoys a broad range of responsibilities and thrives in a fast-paced, collaborative setting.
IT Systems Administrator Responsibilities:
1. Helpdesk Support:
Provide first- and second-level support for desktop, laptop, printer, and mobile device issues across the organization. Respond to user tickets in a timely and professional manner.
2. System Administration:
Manage and maintain Microsoft-based systems, including Windows Servers, Active Directory, Exchange/Outlook, and Office 365. Perform routine maintenance, updates, and monitoring of IT infrastructure.
3. Network & Security:
Support network operations, including basic troubleshooting of LAN/WAN, firewalls, and VPN connections. Ensure systems are secure and up to date with patches and antivirus protection.
4. Application Support:
Provide user and technical support for internal NetSuite applications and Microsoft systems, including maintaining system updates. Work with third party vendors or developers as needed for escalated issues.
5. User Management:
Manage user accounts, permissions, and group policies through Active Directory and related tools. Support onboarding and off-boarding of employees.
6. Documentation & Compliance:
Maintain IT documentation, procedures, and inventory. Support compliance with security standards and company IT policies.
Requirements
Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience.
3+ years of experience in IT support or systems administration.
Strong experience in Microsoft environments, including Windows OS, Active Directory, Office 365, and Teams.
Working knowledge of IT security best practices, backup procedures, and remote access technologies.
Excellent troubleshooting skills with a customer-focused mindset.
Experience supporting diverse user groups in a small business setting is a plus.
IT - Full Time
Network technician job in Rochester, NY
Job Description
A completed application is required for employment consideration. Please go to:
*************************
Under About Us, please complete the employment application
A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year.
The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks
Requirements
Associate's Degree or a combination of education and experience
Ability to troubleshoot hardware/software issues
Knowledge of printer/copier installation and maintenance
Knowledge of or experience with packaged database structure and MS Access
Benefits
Benefits are available after 90 days.
Network Support Specialist
Network technician job in East Rochester, NY
Fusion Digital's IT Services group does more than sell products - we design and implement end-to-end IT solutions. Our IT Services group helps clients define the optimized business processes that work for their specific needs. At Fusion Digital, we won't just provide IT solutions - we educate and create custom technology solutions.
Our Technical Service team is dedicated to making sure our customized IT solutions work for our clients. We provide the value our clients expect by properly designing and implementing all of their IT solutions and standing behind our solutions with ongoing technical support.
Job Description
Due to the rapid growth of our IT Services group, we're adding a Network Support Specialist to our team. We work with a variety of small to mid-sized organizations throughout Western NY and PA, including municipalities, libraries, and those in the hospitality and construction industries just to name a few. In this position, the Network Support Specialist will handle third-tier support of service requests from our clients.
Essential Functions:
IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
Support virtual environments using VMware and Hyper-V
Support of disaster recovery solutions.
Technical support at the network level: LAN connectivity, routers, firewalls, Server Operating Systems, and security.
Qualifications
2 or 4-year degree - OR - relevant experience in IT support field
2 years of IT support or related technical experience
Technical awareness: ability to match resources to technical issues appropriately
Advanced understanding of operating systems, business applications, cloud products, and network systems
Understand basics of Microsoft Active Directory
Have a working knowledge of NTF permissions, file sharing, and IPV4 subnetting
Understanding of Microsoft Office programs including Office 365 deployment
In-depth understanding of desktop operating systems Windows 7 and 10
Additional Information
Not only do we want you to have solid technical skills and an understanding of how technology is used to provide services, we also want great interpersonal skills. You'll be working directly with our clients, so excellent customer service along with those interpersonal skills, is important! Since we're also a small company, you'll be expected to be able to prioritize multiple tasks - using your autonomy and judgment - and adapt to changes quickly.
With that said, we can offer you a competitive salary, performance-based incentives and generous bonus levels. Because we're the fastest growing division of Fusion Digital, we can also provide you with room for advancement and development as an IT professional. And we think our Director of IT Services is pretty great to work with too!
PLEASE NOTE: We are not able to provide F-1 or H1-B sponsorship
Social Care Network Supervisor
Network technician job in Rochester, NY
Requirements
Responsibilities
· Provide day-to-day supervision, support, and scheduling as needed for Care coordinators and navigators
· Monitor daily documentation and shift notes for accuracy and completeness.
· Conduct regular supervision and team meetings.
· Participate in hiring and onboarding of new staff.
· Support and ensure compliance with individual service plans and notes
· Participate in incident review, response, and follow-up.
· Maintain collaborative relationships with internal and external stakeholders.
· Attend FLIPA compliance and quarterly meetings.
· Train FLIPA staff and ensure that updates are relayed effectively as they arise.
· Attend community events and promote the FLIPA program allowing for flexibility in schedule for a possible weekend day or “after normal working hours.” Participate in multidisciplinary team meetings, contributing insights and updates on client progress.
· Collaborate with peer support specialists, therapists, and medical professionals to enhance client care.
· Provide information to community partners on mental health and substance use issues and resources.
·
Other
· Ensures compliance with policies, federal and state regulations.
· Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.
Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.
Minimum Qualifications
Bachelor's degree in human service-related field and 1-3 years related experience; OR
Equivalent experience in lieu of education may be considered.
Licenses/Certifications
Valid NYS driver's license in good standing and access to a personal vehicle for work-related tasks.
· Narcan training (preferred.)
Skills & Abilities
· Effective oral and written communication skills.
· Ability to work independently and cooperatively in a culturally diverse environment.
· Basic computer literacy and intermediate proficiency in Microsoft Word and electronic documentation.
· Ability to effectively manage time and prioritize tasks.
Monitoring and Evaluation:
· Track and document client progress using standardized tools and software.
· Evaluate the effectiveness of interventions and services, making data-driven recommendations.
Maintain accurate and timely records in compliance with regulatory and organizational standards
COMPETENCIES
Alignment with East House Values
· Humanistic, Collaborative, Optimistic, Progressive, Integrity and Accountability.
· Represents the organization professionally and aligns with its mission
· Performs work with integrity and in compliance with established processes,
procedures, and regulations.
Accountability
· Takes responsibility for all work activities and personal actions.
· Follows through on commitments; implements decisions that have been agreed upon.
· Maintains confidentiality with sensitive information.
· Acknowledges and learns from mistakes without blaming others.
· Recognizes the impact of one's behavior on others.
Commitment to Diversity, Equity, Inclusion & Belonging
· Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
· Promotes an environment where everyone feels respected and included.
Operational Efficiency, Feedback, Continuous Improvement
· Manages day-to-day operations efficiently.
· Focus on process improvements and optimization.
· Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.
Relationship Building/Collaboration
· Develops and maintains positive relationships based on trust, respect, and mutual support.
· Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.
Salary Description $22.15 - $27.70
Network Engineer
Network technician job in Rochester, NY
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description:
• This position will perform all duties that are necessary to provision circuits and network elements. Project coordination abilities are essential in this position
• Move, build, and engineer VLANS.
• Change and/or build new subscriber configuration in routers .Turn-up new hardware
• Provision new circuits (GigE, 10GE, LAG groups)
• Must have previous experience with provisioning/troubleshooting OLTS & Gateway Routers
• Should have experience with planning and implementation of Ethernet networks and VLAN schemes
• Should have experience in provisioning and troubleshooting the following equipment types: Alcatel 7342, DMAX 1120 OLTS & Arris GPON & BPON.
Job Related Keywords:
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To apply for this position please send your resume to Vipul (Technical Recruiter) at *************************** or you can call at ************
Qualifications
Required Skills:
Provisioning, Gateways Routers, Ethernet
Additional Information
To know more about this opportunity, please contact:
Vipul Sannad
************
Easy ApplySystems Support Engineer
Network technician job in Rochester, NY
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position Summary:
New Product Development Service Engineer
• Bachelor's Degree in Science, Engineering or related fields
• Strong Technical Experience
• Excellent Communication Skills, Written, Verbal and Presenting
• Strong Continuous Process Improvement Experience
Responsibilities:
The New Product Development Service Engineer will support company's Customer Technical Services team.
• Ensure when products are launched that all service procedures and logistics are in place.
• Provide subject matter expert input into service procedures and error code recoveries.
• Provide reliability information to design teams for current product performance; Drive serviceability and reliability initiatives as part of design team; Become SME on new product and deliver information / strategy to other parts of CTS; Drive implementation of critical diagnostic tools for new products that will deliver Field and Technical Support Center efficiencies; Develop service documentation for the FEs and Technical Solution Center staff; Work with the parts planners to develop a spare parts strategy; Communicate schedule to and new product updates to CTS Leadership; Ensure service systems are updated and prepared for product launch.
• Provide Service Support that will drive Field Engineer efficiency by ensuring the Service Manuals are current and relevant, that modifications are developed and deployed properly, that service issues are escalated to the proper support teams and the output of the support teams are serviceable, and that products are launched with all service procedures and logistics in place.
• Drive Service efficiency by ensuring all changes are serviceable with current FE Tools and drive issues back to the proper support teams.
• Create Standardization of repair processes and troubleshooting globally; Understand instrument reliability trends and prioritize WW CTS issues to Business Fields; Deliver new innovative diagnostic tools to drive Field and Technical Support Center efficiencies; Develop parts repair and refurbishment procedures.
• Provide project management oversight to broad service related projects as required.
• In this capacity, a service engineer may be called upon to lead cross functional projects that include representatives from IT, Finance, R&D, and Operations.
• The scope of projects may be similar to the development of a new eConn user interface, supporting the development of new cross functional service IT utilities, or the development of new global service metrics or dashboards.
• Comply with all SOPs
Additional Information
Thanks
Regards
Sweta Verma
732-459-5907
Cisco Lead Site Supervisor/Network Engineer
Network technician job in Rochester, NY
To us, CoServe means that “we're in it together” with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together.
Our vision is to help discover the very best talent on the planet. And then help those people find their ideal work opportunity.
CoServe's specific focus is IT and Telecommunication. As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.
Job Description
**This job is not just in the cit of Rochester, but all around the state**
We are looking for high skill and high character Site Supervisors to lead a Cisco 2900 deployment in an enterprise environment around the NE. You will be overseeing the installation of the 2900 routers and Aruba access points.
Your role will be to lead a team of two installers, coordinate with the end client, direct logistics, and oversee the entire deployment process. The work will consist of 1-2 nights in each job site, and then moving on to the next one.
This will be night work when the job site is closed for business.
CCNA and higher are preferred but not required. We are looking for self-starters, people who get the job done.
A strong background in installation is key!
The project will last for approximately one year with potential but no guarantee to be extended.
Please reply ASAP as this is an urgent request!
Qualifications
We are looking for Enterprise Cisco ninjas. If you send in your resume it should demonstrate:
- Intimate knowledge and experience with the Cisco 2900 series
(CCNA preferred but not required)
- Top notch leadership skills
- Strong installation experience is required
- Logistics savvy
- Superb customer service skills
- Quick thinking and problem solving abilities
- Familiarity of working in an enterprise environment
If you can show me all this in your resume then we'll have a job for you!
Additional Information
This is an opportunity we are looking to hire asap, please apply soon!
IT SYSTEMS ADMINISTRATOR
Network technician job in Rochester, NY
The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.
Jordan Health is now seeking an IT Systems Administrator who, under the guidance of the IT Systems Manager, is primarily responsible for designing, implementing, maintaining, and securing the organization's network infrastructure across all locations. The IT Systems Administrator manages firewalls, switches, VPN tunnels, servers, wireless networks, backups, and system monitoring while collaborating closely with the IT Manager and support staff.
If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our IT Systems Administrator opportunity.
Requirements
The IT Systems Administrator will ensure to:
* Configure, maintain, and monitor LAN/WAN networks, switches, routers, and firewalls
* Maintain reliable network performance, uptime, and capacity planning.
* Manage backup systems, disasters recovery procedures, and log reviews.
* Implement and monitor intrusion detection/prevention, endpoint protection, and security audits.
* Manage patching, updates, and system hardening.
* Troubleshoot network outages, connectivity issues, and system performance problems.
* Assist in IT planning, budgeting, and infrastructure road maps.
Education and Experience Required:
* Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
* 3+ years of experience in network administration
* Hands-on experience with firewalls, switches, VLANS's, VPN's, and Windows Servers.
* Understanding of HIPPA/HITECH requirements and network security practices.
* Experience with Active Directory, DNS, SHCP, Group Policy.
* Strong problem-solving and critical thinking skills.
Preferred Qualifications
* Experience in healthcare (FQHC, hospital, clinic environment)
* Familiarity with Meraki, Fortinet, SonicWall, or similar network systems.
* Experience with VoIP administration and telehealth infrastructure.
Licenses and Certifications:
* CCNA, Network+, Security+, or equivalent.
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.
Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
Salary Description
$25.85-$27.31/HOUR
NOC Technician
Network technician job in Victor, NY
FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage.
* Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services.
* Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time.
* Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering.
* Trouble ticket handling (create, resolve, escalate and directing through to resolution).
* Responsible for triage troubleshooting & circuit isolation with reported service affected issues.
* Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc.
* Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service.
* Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services)
* Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed.
* Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket.
* Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services)
* Develop extensive knowledge of the Company's products and services to better assist customers.
* Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance.
* Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company.
QUALIFICATIONS, KNOWLEDGE, and SKILLS:
* Excellent written and verbal communication skills are required. Detail oriented, highly organized.
* Strong solution-finding skills
* Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary.
* Be able to follow instructions, take notes and perform tasks consistently.
* Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model.
* Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet).
* Familiarity with one of the following vendors platforms is a plus:
o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta
EDUCATION and/or EXPERIENCE:
* Bachelor's Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework.
* 1-5 years of relevant telecommunications/technical customer engagement experience
CERTIFICATES, LICENSES, REGISTRATIONS:
* Associate level technical certifications are a plus.
* CCNA or similar level industry certification preferred but not required.
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments..
FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
Field Network Engineer- Onsite Rochester, NY
Network technician job in Rochester, NY
Field Network Engineer Pay: $25-$30/hour (based on experience) Hours: Monday - Friday 8a-430p
About Us TES Staffing is thrilled to partner with a long established local company who masterfully designs and installs wireless communications and security solutions. This company works with everything from two-way radios and IP systems to security cameras and access control. This team values integrity, professionalism, teamwork, and family; and we're looking for someone who shares those values.
About the Role
We're looking for an experienced Field Network Engineer who's ready to lead by example and deliver top-notch technical service. This hands-on role combines field installation, troubleshooting, and system design with mentoring and team coordination. You'll work closely with customers and internal teams to ensure projects are completed efficiently and to the highest standards.
What You'll Do
Install, program, and maintain radios, network components, and security systems.
Troubleshoot and repair communication and security equipment in the field and in-house.
Work with small teams of technicians and ensure projects are completed accurately and on time.
Collaborate with the sales and service teams to design and deliver customer solutions.
Train customers and team members on new products and technologies.
Maintain detailed service records and uphold company safety and quality standards.
What You Bring
Proven experience installing and supporting two-way radio, wireless communication, or security systems.
Strong networking and troubleshooting skills (routers, switches, firewalls, IP-based systems).
Leadership skills with the ability to coach and support field technicians.
Excellent communication and customer service abilities.
Valid driver's license, clean record, and ability to lift up to 50 lbs.
Relevant certifications (Motorola, RF, networking, or security systems) are a plus.
Why Join Us
Great pay and a collaborative, family-oriented team.
Exposure to leading technologies from Motorola, Axis, Avigilon, and more.
Opportunities for ongoing training and certification.
Company vehicle and tools provided for fieldwork.