End User Support Specialist
Network technician job in New York, NY
End User Computing (EUC) Engineer - New York, NY (Hybrid)
Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday
Employment Type: Full-time
Compensation: $45-$60, based on experience
A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements.
What You'll Do
• Ensure end users receive exceptional technical support and a best-in-class experience.
• Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues.
• Build a deep understanding of business requirements and how technology supports them.
• Manage helpdesk queues, hardware/software support, and physical inventory.
• Own and deliver longer-term technical projects with measurable impact.
• Collaborate with vendors to assess products, services, and opportunities for improvement.
• Help uplift skills across the team through mentoring and knowledge sharing.
• Proactively identify and implement improvements in automation, performance, and efficiency.
• Analyze events, contribute to incident management, and influence decisions that enhance reliability.
• Use system metrics to troubleshoot performance issues and develop new observability tools.
• Build strong relationships with end users and technology teams across the organization.
What We're Looking For
• A passion for continual improvement and a track record of identifying high-value enhancements.
• Strong technical credibility across the Microsoft/Windows technology stack.
• Deep experience supporting Windows OS, applications, networks, and system administration tools.
• Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing).
• Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals.
• Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.).
• Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions.
• Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades).
• Clear, simple communication style with the ability to explain technical concepts in plain language.
• Collaborative, positive approach with the ability to build trust across teams and regions.
Information Technology Technician
Network technician job in New York, NY
Level 1 IT Technician
Office: Long Island City, NY (daily travel to client sites in NYC required)
Company: TEC Building Systems LLC | tecsystemsnyc.com
Salary range: $55,000 - $65,000
Reports to: Basim Sharhan, IT Manager
Recruiter: Kate Lewis, People Ops Program Manager
Please apply on LinkedIn and send resume and cover letter to *********************
OVERVIEW
TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques.
This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license.
RESPONSIBILITIES
Perform preventative maintenance on servers and workstations at customer sites
Install and configure desktop and laptop computers, peripherals, and related hardware
Integrate devices into network environments and test software applications
Provide Tier 1 hardware and software support for Windows devices
Deliver on-site technical support and ensure client satisfaction during deployments
Document all work assignments, resolutions, and client approvals
Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation
Troubleshoot hardware, software, and connectivity issues for end users
Support users with MS Office, antivirus tools, mobile devices, and peripherals
Use remote desktop software to resolve issues or walk clients through solutions
Act as a liaison between customers and internal IT staff for accurate problem interpretation
Maintain accurate ticketing and reporting in the help desk system
QUALIFICATIONS
Required:
Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent).
Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction.
Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users.
Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities.
Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019.
Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications.
Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android).
Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts.
Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus.
Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices.
Other: Valid driver's license and ability to travel daily within the New York metropolitan area.
Preferred (Nice to Have):
CompTIA A+, Network+, or equivalent certification.
Exposure to Active Directory (user accounts, password resets, group membership).
Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.).
Familiarity with basic IT asset management and inventory tracking.
WHY JOIN TEC?
Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.
Information Technology Service Desk
Network technician job in New York, NY
CONTRACT TO HIRE
Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely.
Key Responsibilities & Duties:
Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.).
Serve as first point of contact for endpoint incident troubleshooting.
Have a strong background in Microsoft O365 and Windows workstations.
Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology.
Troubleshoot iPhones and iPads.
Strong communication skills to be able to work with staff, multiple internal teams and executive users.
Review ticket queues and be able to manage priority and tasks while communicating updates to end users.
Assist in designing and documenting end user solutions.
Configure and deploy Windows Laptops
Assist in managing and delivering IT related projects
Experience & Qualifications:
Bachelor's degree in Computer Science, MIS, or equivalent preferred.
3+ years of work experience with progressively more responsibilities.
Demonstrated proficiency with Windows OS troubleshooting.
Troubleshooting experience with O365 apps and Windows applications is required.
Active Directory experience is required.
Experience with Antivirus platforms, as well as OS patching.
Mobile Device Management experience a plus.
Excellent organizational, verbal, and written communication skills.
Experience with SCCM or any imaging technology is preferred.
Help Desk Technician Level 2 (ConnectWise / MSP)
Network technician job in New York, NY
Join one of the fastest-growing Managed IT Services Providers in the NYC/Northern NJ area. With over 16 years in business and consistent 25% growth over the past five years, this MSP has built a strong reputation for loyalty, innovation, and long-term client partnerships. Their dedicated security and SaaS divisions highlight a strong focus on cybersecurity, cloud, and modern infrastructure. As the team expands, they're seeking a Level 2 Help Desk Technician to provide on-site support from their Manhattan office and directly at client sites across the city.
This is a hands-on role where you'll be the face of the company for clients, balancing daily support with project work. It's a great fit for someone with MSP experience who thrives in fast-paced environments, enjoys client interaction, and wants to sharpen their skills across servers, networks, and cloud technologies.
What You'll Do
• Respond to client support requests via phone, email, and on-site visits
• Troubleshoot and resolve server, network, and application issues both remotely and in person
• Handle application deployments, system updates, and equipment maintenance
• Support server and network infrastructure, ensuring uptime and reliability
• Document solutions, procedures, and project work in the ticketing system
• Contribute to client projects and scheduled tasks as assigned
• Participate in after-hours on-call rotation and emergency response when needed
What You Bring
• 2-4 years of IT support experience in a MSP
• Strong troubleshooting skills across Windows, networking, and applications
• Excellent client-facing communication skills and professional presence
• A positive, team-oriented attitude with strong problem-solving abilities
Perks & Benefits
• 100% company-paid health insurance
• Dental and vision coverage
• Generous PTO policy
• $50/month phone reimbursement
• 401(k) with Safe Harbor Match
• Certification reimbursement and internal training programs
Systems Admin (ECM)
Network technician job in Ewing, NJ
Title: Systems Admin
Duration: 6 months contract to possible hire
Compensation: $40/hr to $53/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Must haves/Job Description:
Insight Global is seeking a seasoned Systems Administrator to join the team at one of New Jersey's prominent insurance companies. This individual would be responsible for administering and supporting Enterprise packaged solutions. From initial planning through delivery and post production support, play a key role in activities including; validation and alignment of business requirements from a technical perspective, solution installation, solution maintenance as well as operational support. Ensures the solution performs according to service level agreements and respond accordingly. Provide technical guidance regarding questions concerning product capabilities. Maintain an understanding of Enterprise packaged software functions and capabilities with a deep, specialized knowledge of how these solutions are implemented. This is a technical role that will participate in all phases of the software development lifecycle including analysis, design, development, testing phases and work collaboratively to implement solutions with other business applications. To be effective in this role the candidate must understand the architecture of the solution and the infrastructure it utilizes.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Support installation and maintenance of the Enterprise packaged solutions. Perform configuration management, release management, user provisioning and change management activities as required by the Enterprise packaged solutions. [35%]
• Identifies reoccurring technical issues and develop tactical and strategic plans to resolve the problems and prevent them from recurring. Provide guidance regarding troubleshooting issues with end users, technical staff and/or the vendor to arrive at prompt solutions for critical problems. [25%]
• Collaborate with other areas in IT to effectively support the Enterprise packaged solutions. (Database, Network, Storage, Security, Server) Work with project technical leads to resolve complex technical issues as well as understand the affects the introduction of new system functionality will have on the solution and take appropriate action to ensure service level agreements are met.[10%]
• Understand and work from software requirements. Translate requirements into technical designs that leverage Enterprise packaged software functionality (e.g. out-of-the-box capabilities) to address business functional needs. Collaborate with technical leads to facilitate the development of optimal technical solutions. Participate in proof of concepts, and technology evaluations.[10%]
• Demonstrates leadership through mentoring, and promoting and establishing best practices. Consistently demonstrates a positive and supportive approach towards change; fosters change. [10%]
• Builds a deep understanding of all Enterprise packaged solutions and associated modules. Stays current with the vendor's product technical strategy and continually assess and recommends opportunities to improve the organizations use of the solution. Perform impact analysis on Enterprise packaged software technical alerts, Upgrades, Service Packs & Hot fixes. Create test procedures to assess impact of OS version upgrades on system performance. Develop migration procedures.[5%]
IT System Administrator
Network technician job in New York, NY
Ventured backed Fintech firm in the financial wellness space, is looking to bring on an IT System Administrator for its Midtown Manhattan office(3 days onsite a week). This person will wear quite a bit of hats as the go-to IT person with the goal of advancing to infrastructure engineer. The ideal candidate will be proficient with: internal IT operations, resolving Level 1-3 support tickets, endpoint network/security monitoring, gaterhing compliance evidence for SOC2, ISO 27001, and Windows + Linux administration.
Targeted Qualifications:
· 4+ years as IT System Administrator or similar role
· Strong knowledge of Windows and Linux administration
· Background with network troubleshooting (switches, routers, firewalls, VPN, WiFI)
· Background with incident ticketing systems like JIRA and workstation management systems
· Experience with endpoint management (Active Directory, Google Workspace)
· Awareness of SOC2, ISO 27001 or similiar compliance frameworks
· Knowledge of ITIL and industry best practices
· Able to work in team environment and coordinate with 3rd party vendors
Bonus Qualifications:
· Experience with vulnerability management or compliance evidence gathering
· Scripting experience with Bash, Powershell, and/or Python
· Experienced with virtualized machines (VMWare, Citrix, Hyper-V)
· Previous experience in Fintech or similiarly secured enviornments
· Bachelors or Masters in related field
Comp Package:
· 401K match
· Robust Health + Dental
· Yearly Bonus potential
· Competitive PTO package
· Commuter benefits
· Many more
Service Desk Technician
Network technician job in Hoboken, NJ
Key Responsibilities
1. User Support & Issue Resolution
Provide first-level technical support via phone, email, chat, or ticketing tools.
Assist users with login issues, password resets, account lockouts, and basic troubleshooting.
Support for Windows/Mac OS, mobile devices, and standard productivity applications (MS Office, Teams, Outlook, etc.).
Troubleshoot common issues like:
Network connectivity
Printer problems
Software installation errors
System performance issues
Log all incidents in the ticketing system and ensure timely resolution.
2. Device & Application Support
Support desktops, laptops, thin clients, and peripherals (keyboard, mouse, monitors).
Install, configure, and update approved software and applications.
Assist in onboarding/offboarding tasks like device setup and profile configuration.
3. Escalation & Coordination
Escalate complex or unresolved issues to L2 / L3 support teams.
Follow established SOPs, workflows, and escalation paths.
Maintain communication with users until issue resolution.
4. Documentation & Reporting
Create and update knowledge base articles and troubleshooting guides.
Maintain accurate logs and documentation in the ITSM platform (ServiceNow, Remedy, Jira, etc.).
Provide daily/weekly incident reports as required.
Dispatch on Demand Role.
System Administrator - Warehouse Management Systems (WMS)
Network technician job in Piscataway, NJ
About the Company:
Team Beans/Forever Collectibles (FOCO) is a global leader in sports and entertainment merchandise, offering a wide range of collectibles, novelty items, and promotional memorabilia. With major sports licenses and a robust infrastructure, FOCO continues to innovate and expand. We're seeking driven professionals to help elevate our operations-including our warehouse systems-to the next level.
Primary Purpose:
The WMS System Administrator plays a critical role in maintaining and optimizing the Warehouse Management System infrastructure. This position ensures seamless integration between warehouse operations and IT systems, supports inventory accuracy, and enhances operational efficiency. The role requires a technically skilled, process-oriented individual with a strong focus on system reliability, user support, and continuous improvement.
Key Responsibilities:
Administer and support the WMS platform, including configuration, user access, and system updates.
Monitor system performance and troubleshoot issues related to inventory tracking, location codes, and receiving workflows.
Collaborate with warehouse leadership to ensure system alignment with operational needs.
Maintain data integrity across receiving, put-away, picking, and restocking processes.
Ensure accurate mapping and maintenance of location codes both physically and within the WMS.
Conduct regular audits and reconcile physical inventory with system data.
Develop and maintain documentation for WMS configurations, workflows, and procedures.
Train warehouse staff on WMS usage and best practices.
Coordinate with IT and distribution teams to implement system enhancements and resolve integration issues.
Support compliance with company policies and security protocols related to warehouse systems.
Preferred Qualifications:
Proven experience as a WMS Administrator or similar role in warehouse/distribution environments.
Strong understanding of warehouse operations and inventory control processes.
Familiarity with WMS platforms and integration with ERP systems.
Experience with system audits, data reconciliation, and process documentation.
Excellent troubleshooting and problem-solving skills.
Strong communication and collaboration abilities across technical and operational teams.
Experience with project management tools such as Jira, Zendesk, or Asana is a plus.
Ability to lead or support cross-functional initiatives involving IT and warehouse teams.
Education and Experience:
Bachelor's Degree in Information Systems, Supply Chain, or related field.
4+ years' experience managing warehouse systems or supporting distribution operations.
Experience in retail or eCommerce environments is a plus.
Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
IT Desktop Support
Network technician job in Warren, NJ
We are seeking a Desktop Support Specialist with strong networking knowledge and hands-on experience in modern endpoint management and automation. The ideal candidate is skilled in Intune, Azure Virtual Desktop (AVD) setup and troubleshooting, and is both curious and relentless in identifying and resolving complex enterprise issues.
Key Responsibilities:
Provide advanced desktop and end-user support across enterprise environments
Manage and troubleshoot devices using Intune and other modern endpoint management tools
Support, configure, and maintain Azure Virtual Desktop infrastructure
Diagnose and resolve network-related issues in coordination with the network team
Leverage automation to improve support efficiency and system reliability
Proactively investigate root causes and drive solutions for recurring technical problems
Qualifications:
Proven experience in desktop support with exposure to enterprise networking
Hands-on expertise with Intune, modern device management, and automation tools
Strong understanding of AVD infrastructure and troubleshooting
Network Manager
Network technician job in Edison, NJ
Title - Network Manager
Type - Permanent role with Benefits
We are seeking an experienced Network Manager to lead and manage the design, implementation, maintenance, and optimization of our enterprise network infrastructure. The ideal candidate will have deep expertise across Cisco technologies (routing, switching, wireless), Palo Alto Firewalls, and F5 Load Balancers.
The Network Manager will be responsible for ensuring high availability, performance, and security of all network systems while leading a team of network engineers and collaborating with cross-functional teams.
Key Responsibilities: Network Design & Architecture
Design, plan, and implement enterprise-level network solutions using Cisco routing, switching, wireless technologies.
Architect and maintain secure and scalable network infrastructures.
Lead network modernization, upgrades, and optimization initiatives.
Network Operations & Support
Oversee daily network operations, ensuring uptime, scalability, and security.
Manage incident, problem, and change management processes.
Troubleshoot complex network issues and provide escalation support.
Security & Firewall Management
Manage and configure Palo Alto Firewalls, security policies, threat prevention, and monitoring.
Ensure compliance with network security standards and best practices.
Load Balancing & Traffic Management
Deploy, configure, and optimize F5 Load Balancers (LTM/GTM) to support application performance and reliability.
Leadership & Team Management
Lead, mentor, and manage a team of network engineers.
Coordinate with IT, cloud, and security teams to deliver end-to-end infrastructure solutions.
Manage vendor relationships and service providers.
Documentation & Processes
Maintain detailed network diagrams, SOPs, and configuration documentation.
Implement network monitoring, performance tuning, and capacity planning processes.
Required Skills & Qualifications: Technical Skills
Strong hands-on experience in:
Cisco Routing & Switching (LAN/WAN)
Cisco Wireless
Palo Alto Firewalls (administration & troubleshooting)
F5 Load Balancers (LTM/GTM)
Deep understanding of TCP/IP, VPNs, BGP, OSPF, EIGRP, QoS.
Experience in large-scale enterprise network management.
Certifications
CCIE Certification - Mandatory
(CCIE R&S, Enterprise Infrastructure, or Security preferred)
Professional Experience
8-12+ years of experience in network engineering/administration.
3+ years in a leadership/managerial role.
Experience in managing global networks is a plus.
Soft Skills
Strong leadership and team management abilities.
Excellent communication, problem-solving, and decision-making skills.
Ability to work under pressure and manage high-priority escalations.
Preferred Qualifications:
Experience with cloud networking (AWS, Azure, GCP).
Automation experience (Python, Ansible) is a plus.
ITIL or equivalent process framework experience.
Desktop Support Technician
Network technician job in New York, NY
Hello Job Seekers,
Hope you are doing well.
I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity.
Job Title: Desktop Support Technician
Location - Manhattan NY 10065
Shift- Mon-Fri, 9 AM to 5 PM
Rate Range - $22 to $25 Per hour
6 Months (Contract) with possible extension
Responsibility:
At least 1 yr exp in a computer support is required & tech support exp.
Must have strong customer service skills, good communication.
Ability to earn quickly and new technologies.
Able to work in a team environment as well as being self-motivated.
Minimum of 1-2 years of tech support exp required. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deployments, application installs, wire management ,inventory control, Techstop.
Bachelors in Computer Science is must.
Thanks & Regards,
Mohit Saini
Team Lead, EST
****************************
*****************************************************
Network Administrator
Network technician job in New York, NY
About the Role:
We are seeking an experienced IT Network admin for an international banking institute in New York City. In this role, you will manage, monitor, and enhance the network infrastructure, ensuring the highest levels of security, performance, and reliability. The ideal candidate will have experience in the banking industry or large organizations in other sectors, with expert-level knowledge of Cisco and Juniper networks.
Fluent in both English and Mandarin is mandatory. This candidate will be spearheading the development of a new server room!
Key Responsibilities:
Design, implement, and manage network infrastructure, including LAN, WAN, VPN, and firewall configurations.
Perform network updates, patches, and configuration setups to ensure security and optimal performance.
Monitor network performance and troubleshoot issues to minimize downtime.
Manage and maintain network security protocols and compliance standards.
Assist in the design and maintenance of data centers as needed. This is a plus, not required.
Collaborate with IT security and system administrators to integrate security measures.
Prepare and maintain detailed documentation of network configurations, processes, and updates.
Provide technical support and guidance to other IT staff and end-users.
Conduct regular audits to ensure compliance with internal policies and external regulations.
Required Qualifications:
3-5 years of experience as a Network engineer or in a similar role within the banking industry or large organizations.
Expert-level knowledge of Cisco and Juniper networks, products, and services.
Proven hands-on experience with network updates, patches, and configuration setups.
Familiarity with data center infrastructure and best practices is a plus.
Strong understanding of network protocols (e.g., TCP/IP, BGP, OSPF, MPLS).
Proficiency with network monitoring and diagnostic tools.
Certifications such as CCNA or CCNP are highly desirable.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and manage multiple tasks in a fast-paced environment
Network Administrator
Network technician job in New York, NY
For more details, please connect with Afra Aleem at ************ Ext 112 or email her at *******************
Job Title: Network Administrator
Duration: 30 Months
Contract
Interview Type: Webcam
Department: Department of Financial Services
***Fortinet NSE Certification copy required for submission**
Required Skills:
84 months of Administration & Engineering experience with Enterprise firewalls
84 months of experience with Implementing security solutions covering Threat Prevention, URL Filtering, and SSL Decryption
84 months of experience with firewall management systems
84 months of experience with Intrusion protection and prevention systems
84 months of experience with configuring routes and encrypted tunnels between remote locations
84 months of experience with developing and deploying BGP routing solutions.
84 months of experience with high availability network technologies and configurations
84 months of experience with written communications skills. Including creating network diagrams, documenting changes and composing orders of operations for tasks.
84 months of experience implementing and integrating network solutions based on Cisco LAN/WAN.
84 months of experience configuring and installing various network devices and services (e.g., routers, switches, firewalls, VPN).
84 months of hands-on network experience and understanding of: Local Area Networks, Wide Area Networks, TCP/IP, switching and routing protocols.
84 months of experience mentoring staff
V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital. Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA. If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us.
Website: **************************************
LinkedIn: *****************************************
Facebook: *********************************
Twitter: *********************************
Information Technology Engineer
Network technician job in New York, NY
As an Onsite Support Technician with minimum of 2 to 3 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
iPhone Setup
Company Portal
Outlook
MS Teams
Sim Card
activation
Orders
Inventory Management
iPhone
SIM
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
Perimeter (Firewall) Network Engineer
Network technician job in New York, NY
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. Our solutions team is looking for a Perimeter (Firewall) Network Engineer who thrives on solving complex technical challenges and wants to be at the forefront of next-generation cloud and perimeter security. In this project, you'll be the go-to expert behind a high-performance perimeter network built on Palo Alto Networks technologies, enabling seamless, secure, and scalable connectivity across global cloud environments.
You'll work with GlobalProtect, Panorama, and Prisma Access, as well as AWS Direct Connect and Azure ExpressRoute, to build and protect the pipelines that carry mission-critical traffic - including live video transport "on air."
This isn't a routine operations role - it's an opportunity to design, optimize, and lead. You'll serve as the Tier 3/Tier 4 escalation authority, guiding and uplifting a global operations team while building out a modern, resilient perimeter network environment. If you're passionate about cloud networking, firewall security, and building something new that matters, this is your chance to make a visible impact from day one.
If you're interested in taking the next step in contributing to an exciting opportunity to build next-generation networks, we'd love to hear from you!
Key Responsibilities
Design, configure, and maintain perimeter network infrastructure with a primary focus on Palo Alto Networks firewalls (PA-Series, VM-Series, and Prisma Access).
Manage and optimize Panorama for centralized policy management, configuration, and visibility across distributed firewall deployments.
Implement and support Palo Alto GlobalProtect VPN solutions for secure remote access and user identity management.
Integrate and support AWS Direct Connect and Azure ExpressRoute connections for secure, high-throughput connectivity between on-premises and cloud environments.
Troubleshoot complex network circuits, routing paths, and direct connects for bandwidth optimization and latency reduction.
Design and maintain secure DMZ and edge network architectures, ensuring proper segmentation and traffic control between internal, external, and cloud environments.
Support and troubleshoot video transport networks and streaming delivery to and from cloud providers for "on-air" broadcast reliability.
Collaborate with cross-functional teams to build a new perimeter support operations framework, improving incident management and escalation processes.
Act as the Tier 3/Tier 4 escalation point for perimeter-related issues managed by third-party/offshore operations teams.
Participate in incident response and problem resolution activities, including root cause analysis, corrective action implementation, and documentation.
Assist in network performance monitoring, capacity planning, and proactive tuning using Palo Alto, AWS CloudWatch, and network telemetry tools.
Support security compliance initiatives by ensuring network policies and configurations align with corporate and regulatory standards (e.g., NIST, CIS benchmarks).
Required Skills and Experience
5+ years of experience in network engineering, with a focus on firewalls, perimeter security, and cloud connectivity.
Expert-level experience with Palo Alto Networks technologies, including GlobalProtect, Panorama, and Prisma Access.
Strong hands-on experience with AWS Direct Connect, Azure ExpressRoute, and cloud network routing (VPC, VNets, Transit Gateway).
Proficiency in TCP/IP, BGP, OSPF, IPsec, GRE, and advanced routing/switching concepts.
Solid understanding of DMZ architectures, zero trust segmentation, and network access control (NAC) principles.
Experience in circuit troubleshooting and working with ISPs to escalate and resolve connectivity and performance issues.
Familiarity with video/media transport networks, multicast, and streaming over IP for content delivery.
Demonstrated ability to perform packet capture and deep-dive analysis using tools like Wireshark, Splunk, or Palo Alto Traffic Logs.
Experience in incident response and problem management, including creating post-incident reviews and knowledge base documentation.
Certifications preferred: Palo Alto Networks Certified Network Security Engineer (PCNSE), AWS Advanced Networking, or CCNP Security.
Nice to Have
Experience automating network operations using Python, Ansible, or Terraform, especially for Palo Alto Panorama or Prisma Access environments.
Familiarity with SD-WAN technologies and integrations (e.g., Palo Alto CloudGenix, Cisco SD-WAN, or Fortinet Secure SD-WAN).
Hands-on experience with network monitoring and observability platforms like SolarWinds, NetBrain, or Splunk Enterprise Security for proactive perimeter visibility.
Exposure to cloud-native networking and security services (e.g., AWS Transit Gateway, AWS Network Firewall, Azure Firewall, or Palo Alto CN-Series in Kubernetes).
Additional Details
The base salary range for this position is $55.00 - $70.00 / hour depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
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Information Technology Engineer
Network technician job in New York, NY
Mid-Level IT Engineer
Experience: 4+ years
Salary: $180,000-$250,000 all-in (flexible)
About the Role:
A growing finance firm is seeking a versatile Mid-Level IT Engineer to join their small, fast-paced technology team. This “jack-of-all-trades” role combines user support, desktop engineering, and IT infrastructure projects. The engineer will work closely with the internal application development team and may occasionally support infrastructure needs on the application side.
Responsibilities:
Provide end-to-end user support for VIPs, including troubleshooting, application support, and onboarding/offboarding.
Manage and maintain desktop environments using Intune, Autopilot, and related tools.
Plan, implement, and support IT infrastructure projects, including cloud and on-premises systems.
Handle all phases of technology projects: scoping, buy vs. build analysis, vendor research, POCs, vendor onboarding, implementation, deployment, and user training.
Collaborate closely with cross-functional teams to ensure technology solutions meet business needs.
Maintain documentation, dashboards, and reporting related to IT operations and projects.
Qualifications:
5+ years of experience in IT support, desktop engineering, or IT infrastructure projects.
Experience in fast-paced finance environments such as hedge funds or private equity preferred.
Comfortable interacting with executives and VIPs, with strong communication skills.
Proven ability to manage multiple projects with minimal guidance.
Technical Skills / Tools:
Azure / Office365
Intune / Autopilot
Netskope / Zscaler
Egnyte, iManage, or other SaaS DMS
Azure DevOps / Terraform
Cisco / Palo Alto networking equipment
Perks & Benefits:
Flexible salary structure within $180-$250k all-in.
Commuting fees covered.
Free breakfast and lunch onsite.
Hybrid flexibility: onsite 5 days/week with summer remote options.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Information Technology Support Engineer
Network technician job in Jersey City, NJ
Tasks and Responsibilities:
Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
Perform basic network troubleshooting, ie Wi-Fi and printer issues
Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure
Requirements:
4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
Experience with Azure AD / Entra ID management
Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
ITIL knowledge or certification is a plus
Any Microsoft certifications are a strong advantage
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team
Lead Network Engineer
Network technician job in New York, NY
Lead Network Engineer | 160-175k Salary and a 20k-30k bonus.
In this role, you will be responsible for designing, implementing, and supporting secure, high-performance network environments across our organization. You will work closely with Systems, Cloud, and Security teams to ensure our network is reliable, scalable, and protected against emerging threats.
What's in it for you
Competitive salary + bonus
Hybrid working model
Opportunities for growth into architecture, cloud, or cybersecurity tracks
Strong engineering culture with continuous learning
Comprehensive benefits package
What You'll Do
Design, implement, and maintain LAN, WAN, WLAN, and SD-WAN infrastructures
Configure and manage routers, switches, firewalls, VPNs, and load balancers
Support and optimize network performance, monitoring tools, and traffic analysis
Troubleshoot complex network issues across Layer 1-7
Implement network security best practices, including segmentation, policy enforcement, and firewall rule management
Collaborate with cross-functional teams on infrastructure projects and migrations
Maintain documentation of network diagrams, configurations, and processes
Participate in on-call rotation for high-priority incidents and escalations
Evaluate new networking technologies and contribute to roadmap planning
What We're Looking For
3-7+ years of experience as a Network Engineer or similar role
Strong hands-on experience with Cisco, Fortinet, Palo Alto, or similar enterprise networking platforms
Proficiency with routing and switching protocols (BGP, OSPF, EIGRP, STP, VLAN, VXLAN)
Experience with firewalls, VPNs, IDS/IPS, and network access control solutions
Familiarity with cloud networking (Azure, AWS, or GCP) a plus
Experience with monitoring tools (SolarWinds, PRTG, Datadog, LogicMonitor, etc.)
Scripting or automation skills using Python, Ansible, or similar tools a plus
Strong documentation and communication skills
Relevant certifications preferred: CCNA, CCNP, Network+, CCIE
Click the button below to apply!
Network Engineer
Network technician job in New York, NY
Hi $first name$
CPS has a client in New York, NY looking for a Network Engineer. Please respond with your resume if you are interested in the opportunity. You are also welcome to pass the email along to someone you know that is looking for a new job.
Assignment Information
Working Job Title: Network Engineer
Work location: New York, NY / Onsite
Contract Duration: Contract to hire
Qualifications:
Necessary to perform the requirements of the position:
Education - University or higher vocational degree and certification in network Engineering, Computer Science or related discipline is preferred.
Experience - Minimum five (5) years of complex network platforms management and implementation, large scale networks experience is preferred.
Minimum five (5) years of related project handling/coordination experience and process documentation.
Operational Technology hardware and integration experience is a must.
Skills - The Following Are Strongly Recommended/critical
In deep knowledge of Cisco hardware, implementation, and support.
CCNA as a must - CCIE prefer
Platforms, Networking, and protocol (TCP/IP, Profibus, ProfiNET, ASI, CAN-Bus)
Extensive understanding of a wireless connectivity and Lte environments.
ITIL V4 Certified is recommended.
Network Engineer
Network technician job in New York, NY
Elite global boutique hedge fund seeks Network Engineer to join their growing team. You will be working in a team environment and interact with traders, mid-office, data team, admin team and outside brokers. The fund is seeking a dedicated Network Engineer to maintain and support the firm's network infrastructure, ensuring optimal performance and reliability in a Windows/Linux hedge fund environment. Candidates should be attentive to detail, possess strong problem-solving skills, and be motivated to rapidly learn and collaborate within a close-knit technical team.
Job Responsibilities
Perform all routine network administration tasks, including managing firewall rules, switch configuration changes, periodic device patching and maintenance, and troubleshooting complex network connectivity issues
Support WAN cross-connects and interconnect circuits with various counterparties like brokers, market data vendors, and cloud providers
Manage and fully support the firm's network environment of Arista switches and Fortinet firewalls, spanning one main office location, two colocation datacenters, and a variety of public cloud presences. Support other miscellaneous infrastructure like Meraki Wi-Fi access points and remote access solutions
Design, Implement, and optimize network and security services like Fortigate and Zscaler, in on-premises or cloud deployments
Complete scheduled operational tasks and respond to alerts or issues that arise from monitoring solutions like Solarwinds and SIEM
Monitor network performance and implement high availability solutions with redundancy and failover
Maintain comprehensive documentation of the firm's network such as diagrams of network topologies, standard configurations for network devices, and related operating procedures
Assist in any infrastructure projects or new network solution deployments as necessary
Requirements
4 year university degree (focus on technology is preferred)
Relevant Certification such as Network+, CCNA, Security+ or similar is a plus
3 - 5+ years of experience managing enterprise network infrastructure, ideally within the finance sector or other relevant industry
Detailed knowledge of the OSI network stack, with expertise in all layers of the stack
Expertise in WAN and routing topologies, datacenter switching, and traffic management strategies
Experience in designing and operating secure hybrid multi-cloud systems (GCP, Azure, AWS) including cloud connectivity and Infrastructure-as-code. Knowledge of cloud networking infrastructure like DNS, VPC, Firewalls, SGs, CASB, IDP, IAM
Demonstrated mastery of all core networking concepts, including switching and routing, subnetting and addressing
Advanced knowledge of networking protocols like Ethernet, LACP, STP variants, 802.1q, 802.1x, VLAN and technologies like OSPF, BGP, Multicast PIM, NAT, VRRP, MLAG, QoS, VXLAN, GRE, IPSEC, DHCP, and PBR
Broad understanding of enterprise technology: applications, desktops, servers, storage, and security, particularly as it pertains to network operations and connectivity
Proactive with strong organizational and interpersonal communication skills