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Become A Network Technician

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Working As A Network Technician

  • Interacting With Computers
  • Updating and Using Relevant Knowledge
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $63,565

    Average Salary

What Does A Network Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Network Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as a Network Technician?

Network Technician Jobs

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Network Technician Career Paths

Network Technician
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Data Center Technician Data Center Engineer Data Center Operator
Data Center Manager
9 Yearsyrs
Senior Network Engineer Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Analyst Systems Analyst Information Systems Manager
Director Of Information Services
9 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Systems Analyst Information Technology Consultant Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Information Technology Specialist Network Engineer Network Manager
Director Of Network Services
10 Yearsyrs
Desktop Support Technician Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Analyst Systems Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Engineer Sales Engineer Account Manager
Major Account Manager
7 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Network Engineer Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Network Technician?

Help others decide if this is a good career for them

Average Length of Employment
Network Manager 3.9 years
Network Technician 3.0 years
Network Consultant 2.3 years
Server Technician 2.1 years
Network Internship 0.6 years
Top Employers Before
Technician 5.2%
Consultant 2.4%
Internship 2.3%
Top Employers After
Consultant 3.6%
Technician 3.1%

Do you work as a Network Technician?

Network Technician Demographics

Gender

Male

84.6%

Female

13.4%

Unknown

1.9%
Ethnicity

White

75.8%

Hispanic or Latino

11.1%

Asian

9.5%

Unknown

2.7%

Black or African American

0.9%
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Languages Spoken

Spanish

44.1%

Carrier

10.3%

French

9.1%

German

5.4%

Arabic

4.3%

Portuguese

3.8%

Mandarin

3.1%

Chinese

2.9%

Cheyenne

2.5%

Korean

2.1%

Russian

2.1%

Hindi

1.8%

Japanese

1.8%

Italian

1.5%

Urdu

1.5%

Polish

1.2%

Cantonese

0.9%

Vietnamese

0.6%

Dutch

0.6%

Greek

0.6%
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Network Technician Education

Schools

University of Phoenix

24.9%

Strayer University

8.8%

University of Maryland - University College

7.4%

Community College of the Air Force

6.7%

Western Governors University

5.9%

Northern Virginia Community College

4.1%

American InterContinental University

4.0%

Colorado Technical University

3.9%

George Mason University

3.7%

More Tech Institute

3.6%

Capella University

3.2%

Kaplan University

3.2%

The Academy

3.0%

ECPI University

2.6%

Bellevue University

2.6%

Rochester Institute of Technology

2.6%

Liberty University

2.5%

Pennsylvania State University

2.5%

Texas A&M University

2.4%

Park University

2.4%
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Majors

Computer Science

14.6%

Computer Information Systems

13.6%

Information Technology

13.3%

Business

12.2%

Computer Networking

9.9%

Electrical Engineering

7.6%

Information Systems

3.6%

Electrical Engineering Technology

3.0%

Management Information Systems

2.8%

Computer Engineering

2.6%

Computer Systems Security

2.5%

Management

2.2%

Communication

2.0%

Criminal Justice

2.0%

Computer Technical Support

1.6%

Project Management

1.5%

Education

1.5%

General Studies

1.3%

Environmental Control Technologies/Technicians

1.1%

Finance

1.1%
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Degrees

Bachelors

39.7%

Other

22.6%

Associate

18.6%

Masters

12.5%

Certificate

4.1%

Diploma

1.9%

Doctorate

0.6%

License

0.1%
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Full Time
Part Time
Internship
Temporary

Real Network Technician Salaries

Job Title Company Location Start Date Salary
Network Systems Admin Hitachi Global Storage Technologies San Jose, CA Jun 06, 2016 $117,645
Lead Network Systems Adminstrator International Systems Technologies ., Inc. Piscataway, NJ Apr 15, 2016 $116,709 -
$120,000
Network Analyst Populus Group LLC Detroit, MI May 12, 2016 $114,785
Network Systems and Database Administrator Inchrist Community Church Valley Chapel Los Angeles, CA Nov 12, 2016 $114,785
Network Analyst Google Inc. Mountain View, CA Sep 11, 2016 $114,000
Network/Systems Administrator Juniper Networks Sunnyvale, CA Jan 15, 2016 $111,509
Network Systems Administrator, MCS Support Sephora USA Inc. San Francisco, CA May 10, 2015 $110,366 -
$115,000
Network Analyst Specialist FIS Management Services LLC Orlando, FL Nov 18, 2016 $110,000
Network Analyst Google Inc. Mountain View, CA Nov 04, 2016 $110,000
Network/System Administrator Xtglobal, Inc. El Segundo, CA Jul 12, 2015 $110,000
Network/System Administrator Xtglobal, Inc. Richardson, TX Dec 20, 2016 $110,000
Network Systems & Database Administrator Inchrist Community Church Valley Chapel Los Angeles, CA Jul 14, 2016 $109,000
Specialist-RRM & Access Network Nokia Solutions and Networks Us LLC Arlington Heights, IL Sep 18, 2015 $108,606
Network and Systems Administrator Marimba Auto, LLC Belleville, MI Oct 01, 2015 $108,000
Network System Administrator Proswift Consulting, LLC Fremont, CA Dec 09, 2016 $69,805
Network Specialist Tech Mahindra (Americas), Inc. Bethpage, NY Jul 27, 2015 $69,638
Network Specialist Tech Mahindra (Americas), Inc. Little Rock, AR Nov 09, 2016 $69,535
Systems/Network Administrator Applied Computer Techniques Bloomington, IL Sep 14, 2016 $69,493
Network System Admin/Analyst Galaxy Software Solutions Inc. Canton, MI Sep 16, 2015 $69,160
Network System Admin/Analyst Galaxy Software Solutions Inc. Canton, MI Mar 28, 2016 $69,160
Network System Admin/Analyst Galaxy Software Solutions Inc. Canton, MI Oct 29, 2015 $69,160
Network Specialist Tech Mahindra (Americas), Inc. Dearborn, MI Jul 27, 2015 $69,160
Computer Network Support Specialist FNR Solutions, Inc. Santa Clara, CA Sep 13, 2016 $64,983
Network/Systems Administrator Business Intelligence Systems, Inc. Dunn Loring, VA Apr 15, 2016 $64,697
Programmer/Network Analyst Infospan, Inc. Indianapolis, IN Sep 30, 2015 $64,697
Network & Systems Administrator Teradyne Infotech Wilmington, DE Oct 09, 2016 $64,688
Network Specialist XYLO Technologies, Inc. Eden Prairie, MN Aug 09, 2016 $64,000
Network Specialist XYLO Technologies, Inc. Eden Prairie, MN Feb 09, 2016 $64,000
Network and Systems Administrator Technamo, LLC Springfield, VA Sep 13, 2016 $64,000 -
$100,000
System Administration : Network Infoexperts, Inc. Alexandria, VA Sep 30, 2015 $63,710

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Top Skills for A Network Technician

CustomerServiceNetworkHardwareRoutersRemoteAccessLan/WanActiveDirectoryTroubleshootPCDesktopSupportBackupSetupInternetVPNTechnicalSupportTcp/IpFiberWindowsNTWebDNSVoip

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  1. Customer Service
  2. Network Hardware
  3. Routers
You can check out examples of real life uses of top skills on resumes here:
  • Performed technical customer service to employees in a financial environment.
  • Analyzed, diagnosed and corrected network hardware and/or software problems associated with the delivery of data transport to minimize network downtime.
  • Maintain Security for Firewall, VPN, Switches and Routers.
  • Support Generals and staff in Iraq on remote access issues to the network.
  • Manage inter-island corporate infrastructure LAN/WAN for all business operations.

How Would You Rate Working As a Network Technician?

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Top Network Technician Employers

Network Technician Videos

A Day in the life of a Network Technician

Network Technician Tool Bag

CISCO Computer Network Technician - Career Tech Online