Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|SR. Network Systems Administrator||Illumina||Santa Clara, CA||Apr 25, 2016||$130,000 -
|SR. Network Systems Administrator||Illumina, Inc.||Santa Clara, CA||Feb 20, 2015||$122,762 -
|SR. SAP Network/System Administrator||Mom365, Inc.||Saint Charles, MO||Oct 11, 2015||$118,500|
|Network Systems Admin||Hitachi Global Storage Technologies||San Jose, CA||Jun 06, 2016||$117,645|
|Networking and Kernel Technologies Engineer||Apple Inc.||Cupertino, CA||Mar 26, 2015||$115,000 -
|Network Analyst||Populus Group LLC||Detroit, MI||May 12, 2016||$114,785|
|Network Systems and Database Administrator||Inchrist Community Church Valley Chapel||Los Angeles, CA||Nov 12, 2016||$114,785|
|Network Analyst||Google Inc.||Mountain View, CA||Sep 11, 2016||$114,000|
|SR. Network Systems Administrator||Vmware, Inc.||Palo Alto, CA||May 04, 2016||$112,500|
|Network/Systems Administrator||Juniper Networks||Sunnyvale, CA||Jan 15, 2016||$111,509|
|Network Systems Administrator, MCS Support||Sephora USA Inc.||San Francisco, CA||May 10, 2015||$110,366 -
|Lead Network Analyst||Savvis Communications Corporation||Town and Country, MO||Jan 02, 2016||$110,011|
|Network Analyst Specialist||FIS Management Services LLC||Orlando, FL||Nov 18, 2016||$110,000|
|Network Analyst||Google Inc.||Mountain View, CA||Nov 04, 2016||$110,000|
|Network Analyst||Mobilecomm Professionals, Inc.||Burr Ridge, IL||Aug 01, 2016||$73,440|
|Network Specialist||Tech Mahindra (Americas) Inc.||Trevose, PA||Sep 02, 2015||$73,376|
|Network/Systems Administrator||Abridge Info Systems Inc.||Chelmsford, MA||Apr 22, 2016||$73,233|
|Network Specialist||Tech Mahindra (Americas), Inc.||Las Vegas, NV||Jun 16, 2015||$73,154|
|Network and Systems Administrator||Networking Hardwares LLC||Garfield, NJ||Nov 15, 2016||$73,045|
|Network and Systems Administrator||Applied Thought Auditors & Consultants Inc.||Union, NJ||Jan 15, 2015||$72,946|
|Network Systems Administrator||Ericsson Inc.||Overland Park, KS||Apr 23, 2015||$72,821 -
|Network Analyst||Mehra Innovations, Inc.||Phoenix, AZ||Jan 11, 2016||$72,800|
|Computer Network Support Specialist||FNR Solutions, Inc.||Santa Clara, CA||Sep 13, 2016||$64,983|
|Network/Systems Administrator||Business Intelligence Systems, Inc.||Dunn Loring, VA||Apr 15, 2016||$64,697|
|Programmer/Network Analyst||Infospan, Inc.||Indianapolis, IN||Sep 30, 2015||$64,697|
|Network & Systems Administrator||Teradyne Infotech||Wilmington, DE||Oct 09, 2016||$64,688|
|Network and Systems Administrator||Technamo, LLC||Springfield, VA||Sep 13, 2016||$64,000 -
|Network Specialist||XYLO Technologies, Inc.||Eden Prairie, MN||Feb 09, 2016||$64,000|
|Network Specialist||XYLO Technologies, Inc.||Eden Prairie, MN||Aug 09, 2016||$64,000|
|Network/System Administrator||Trianz Consulting Inc.||Herndon, VA||May 20, 2016||$63,710|
To get more results, try adjusting your search by changing your filters.
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