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The differences between network technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network technician and a technician support tier. Additionally, a network technician has an average salary of $68,938, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a network technician include customer service, switches and troubleshoot. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Network Technician | Technician Support Tier | |
| Yearly salary | $68,938 | $54,889 |
| Hourly rate | $33.14 | $26.39 |
| Growth rate | 5% | 10% |
| Number of jobs | 79,712 | 109,671 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Network technicians and technician support tiers have different pay scales, as shown below.
| Network Technician | Technician Support Tier | |
| Average salary | $68,938 | $54,889 |
| Salary range | Between $51,000 And $92,000 | Between $38,000 And $78,000 |
| Highest paying City | Urban Honolulu, HI | Benicia, CA |
| Highest paying state | Hawaii | New York |
| Best paying company | Apple | Scantron |
| Best paying industry | Finance | Technology |
There are a few differences between a network technician and a technician support tier in terms of educational background:
| Network Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between network technicians' and technician support tiers' demographics:
| Network Technician | Technician Support Tier | |
| Average age | 43 | 42 |
| Gender ratio | Male, 87.3% Female, 12.7% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.4% White, 63.8% American Indian and Alaska Native, 0.3% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |