Network technician jobs in Lowell, MA

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

The Systems Administrator supports the daily operation, reliability, and security of our technology environment. This role focuses on maintaining systems, assisting users, and ensuring that our network, servers, and applications run smoothly. Key Responsibilities Manage and support desktops, servers, networks, and related hardware. Administer directory services and cloud productivity tools. Provide technical support through tickets, calls, and hands-on assistance. Install, configure, and update software and systems. Help monitor backups, system performance, and overall infrastructure health. Assist with hardware/software recommendations and disaster recovery processes. Maintain system and network documentation. Perform additional IT support tasks as needed. Qualifications Required 3-5 years of systems administration experience OR relevant education/experience mix. Strong understanding of networking basics (DNS, DHCP, TCP/IP, VPN). Proficiency with directory services, cloud platforms, and virtualization tools. Experience managing system hardware/software and automating tasks. Strong communication, troubleshooting, and multitasking abilities. Detail-oriented and team-focused. Preferred Experience with backups, patching, endpoint security, SQL, or ERP systems. Familiarity with Linux/Unix and relevant certifications. Desired Skills and Experience Active Directory, Azure active directory, office 365, VMWare, scripting, SQL, ERP Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

*THIS IS AN ONSITE CONTRACT ROLE - 5 DAYS A WEEK IN BOSTON OFFICE IS REQUIRED. AT THIS TIME, THE ROLE IS NOT OPEN TO C2C OR THIRD PARTIES* Our client is seeking a PACS Administrator to support and enhance their enterprise imaging environment across cardiology and radiology platforms. This role is responsible for the configuration, maintenance, and optimization of PACS systems (with a focus on Syngo Dynamics and VNA), while ensuring high availability, strong system performance, and seamless workflows for clinical end users. You will provide day-to-day operational support, troubleshoot system issues, manage integrations such as DICOM and HL7, and collaborate closely with cross-functional teams to drive reliable and efficient imaging operations. Must-Have Experience: 5+ years of server administration experience, preferably with VMware Hands-on experience with PACS, DICOM standards, imaging modalities, and VNA archives Strong understanding of networking concepts, HL7 interfaces, AE Titles, ports, and modality worklists Experience supporting clinical imaging workflows (Cardiology or Radiology) or equivalent healthcare IT background Proficiency with server scripting/automation, troubleshooting distributed systems, and managing upgrades/patching

Our client, a leader in the biotechnology & pharmaceutical industry, is hiring an Lab IT Specialist to join their team in Cambridge, MA! **This is a 6-month W2 contract with benefits** As the Lab IT Specialist, you will support scientists and lab personnel by providing onsite IT support for Windows-based lab computing environments, instrument-connected systems, hardware lifecycle management, and compliance-focused desktop operations across multiple scientific labs. Responsibilities: Provide technical support for lab IT environments integrated with scientific instrumentation Implement customer-specific benchtop computing configurations Administer Windows connectivity, security policies, permissions, and group policies Support OS, hardware, peripherals, enterprise print strategy, software packaging, and software distribution Manage onboarding, relocation, and retirement of lab equipment and PCs Troubleshoot complex IT and instrument-related issues, escalating as needed Desired Skills: 1+ year experience with Windows technologies, networking, remote computing, backup systems ServiceNow experience Windows 11 upgrade experience Experience with scientific instrumentation or life sciences environments Group Policy and Active Directory experience Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Duration: 6 months with possible extension Top 3 Technical Skills: 1. Microsoft 365 Administration Expertise 2. Exchange Online Administration and Troubleshooting 3. PowerShell Scripting for Automation TOP SKILLS: We are looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience. Position Description The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving. Responsibilities: Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom Participate in projects providing subject matter and technical expertise on applications Configure applications to match business needs Draft and update use case and technical documentation as needed Create troubleshooting guides and knowledge articles Complete other responsibilities as assigned Basic Qualifications At least 2 years' progressively responsible experience as an application administrator or in a technical support role is required Additional Qualifications and Skills Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred Administering, configuring, and maintaining Microsoft 365 applications Experience with the administration and support of Microsoft M365 collaboration suite Developing and implementing workflows using Power Automate Advanced Microsoft Exchange mailbox administration Demonstrated experience troubleshooting mail flow problems Experience with creation of scripts in PowerShell Demonstrated solution design using both technical and business process approaches is preferred Experience with custom developed applications and the software development life cycle is preferred Experience leveraging APIs, reporting, and data analytics is preferred

6+ MONTH CONTRACT - W2 LOCAL CANDIDATES Hybrid - Boston MA Act as the primary point of contact for Office 365 support and administration. Working on a small team, candidates will support MS365, Linux, Active Directory, and other cloud systems. Manage incoming trouble tickets related to User Access, System Performance, Troubleshooting system errors, Adds/Changes, Security Issues Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions Responsible for special projects including customer migrations to Microsoft Office 365 Analyze and provide feedback regarding deployment process and technology improvements Provides technical support to customers using remote tools Suggested Experience Bachelor's Degree in Computer Science or similar work experience 2+ years of professional experience providing admin, engineering and desktop support for Office 365 High attention to detail with the ability to understand complex workflow systems Subject matter expert; Office 365, Active Directory, Networking, Personal & Mobile Computing Device Industry Certifications Suggested - Office 365, MCSE, ITIL or other

Seeking a Desktop Technician with Laboratory support experience for a long-term consulting position in Cambridge, MA 02142. Desktop Technician (Contractor) Initial contract duration is 12 months, with possible extension Mon-Fri, 40 hours/week, standard business hours This role is on-site Job Summary: - Provide comprehensive IT support to research and development site - Troubleshoot computer issues for scientists, both on-site and remotely, managing IT requests through the company ticketing system - Set up lab computers and network connections - Work with vendors, perform computer hardware upgrades, and ensure seamless IT operations within the lab environment - Perform various computer, equipment, and software support tasks - Computer moves, adds and changes Qualifications: - Well rounded desktop support background - Experience working in a laboratory environment - Detail oriented - Pharmaceutical (or other regulated) industry experience is a plus

Title: Network Support Technician Fully Onsite Job Required experience in Windows Refresh, imaging, migration, and deployment. Troubleshoot and resolve incidents for desktops/laptops hardware and software issues. Installing and configuring County standard Hardware and Software Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

Job Title: IT Service Desk Technician Reports To: Manager, IT Support Employment Type: Full-Time Workplace Type: Hybrid The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization. Job Overview In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution. Responsibilities and Duties: Initial point of contact for all IT related incidents and requests Work within ticketing system to provide clients with timely and meaningful updates Troubleshoot IT related issues remotely or in person and escalate any unsolved issues Image laptops (Windows OS and MacOS) and customize with company applications Support both Windows and Mac systems Document IT procedures, create runbooks and reports Continually improve IT support processes Onboard and offboard users on multiple platforms Train new hires on policies, procedures and technical skills Support with conference room AV Troubleshoot printers and Wired/Wireless networks Other duties, project work and responsibilities as assigned Requirements: 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team Experience working in an IT Service Management platform or Help Desk ticketing system Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus Experience with documentation and procedure design Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus Strong knowledge of Windows OS and Mac OS Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices) Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign) Excellent customer service, communication and interpersonal skills Able to travel and work at customer sites as needed

Waltham, MA - 3 Days Onsite Employment Type: 6+ Month Contract-to-Hire Industry: Financial Services We are seeking an experienced Infrastructure & Network Engineer to support and maintain enterprise systems in a dynamic, high-availability environment. This role blends hands-on network operations, systems administration, and incident response. The ideal professional brings strong technical depth, clear communication skills, and a proactive, collaborative approach. What You'll Be Doing Maintain, patch, and upgrade core infrastructure components including servers, virtualization platforms, and network hardware Oversee daily operations of enterprise network and systems environments to ensure uptime, security, and performance Actively monitor system health and respond to alerts and outages, including participation in an on-call rotation Lead troubleshooting efforts for complex network and infrastructure issues in collaboration with internal technical teams Configure and support firewall rules, traffic distribution, and segmented network architectures Develop scripts and automation to reduce manual work and improve operational reliability Perform root cause analysis following incidents and implement long-term preventative solutions Create and maintain technical documentation for configurations, procedures, and troubleshooting standards Required Experience & Technical Background 5+ years of hands-on experience supporting enterprise-level network and infrastructure environments Strong command of switching, routing, VLANs, VPNs, dynamic routing protocols, and security best practices Practical experience with Cisco network equipment, Palo Alto firewalls, and wireless networking solutions Ability to support VoIP and video collaboration issues at the network level Experience working with internet service providers, circuit troubleshooting, and service escalations Working knowledge of Windows and Linux server platforms and VMware virtualization Exposure to public cloud environments such as Azure or AWS is preferred Scripting and automation experience using tools such as PowerShell, Python, or Ansible Proven analytical troubleshooting skills and a structured approach to problem resolution Strong written and verbal communication skills with solid documentation habits Relevant certifications (CCNP, CCDP, PCNSA/PCNSE, VCP, or similar) are a plus

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

Desktop Support / Network Technician I Onsite: 55 Fruit Street, Boston, MA Contract: 3-6 months, with possible extension Schedule: M-F. 8:00am-4:30pm Pay rate $24.00 p/hr - W2 *W2 Contract Only* Covid surge project. The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have some prior experience in desktop support. MUST HAVES: -- Strong commitment to providing superior customer service -- One year of experience in desktop support role -- Hands-on experience with the installation, repair and troubleshooting of personal computers -------------------------------------------------------------------------------------------- The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked and documented in service management software. The specifics associated with this role are described in the attached Position Summary. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. • Provide break/fix technical support services for networked and stand-alone computing equipment • Use knowledgebase articles, where appropriate, to resolve issues • Document work performed within the service management software; document device and user data as required • Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate • Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts • Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management • Provide next level technical support for Service Desk staff • Provide turnover report for next shift

This role does have an on-site responsibility in our Boston office(280 Congress Street) and our data center. Additionally, there is an on call rotation between DCE team. Our data center is located in Andover, MA. You will be required to work at the data center regularly on weekends during the maintenance window. MISSION: Helps define and maintain Alegeus On-premise and Cloud environments to ensure that the organization's Platform solutions are built within a consistent framework and aligned to strategy. Implements and may lead activities that generally impact multiple components / processes and the work of own and possibly other teams. Assigned highly-complex, strategic undertakings that regularly require the application of independent judgment and creativity. Receives work in short, mid- and long- term outcomes and operates within the context of defined operating outcomes. Provide strategic direction, tactical operation and hands-on technical building / troubleshooting for areas that encompass On-Premise and Cloud-Hosted environments including areas of system administration, network administration, database administration, all things automation and security to ensure service level agreements and/or company objectives. ROLE-BASED COMPETENCIES: The desired candidate must have the following competencies: Ability to produce significant output with minimal wasted effort. Can evaluate competing priorities, select intelligently and plan appropriately. Action oriented. A strong bias toward action and persistence to see things through to completion. Able to structure and process data and draw conclusions. Able to take action based upon data/fact. Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail. Acts without being told what to do. Brings new ideas to the company. Reaches out to peers and cooperates with leaders to establish an overall collaborative working relationship. A team player at heart with strong, informed decisions and a willingness to engage in respectful, creative debate. Requirements and Qualifications Bachelor's degree in Computer Science; a related field or work experience Strong Systems, Network, Database administration and automation experience Familiarity with both backend and frontend programming languages Strong System configuration management experience - eg. Ansible, Jenkins, Puppet, Terraform, Chef, Python Strong organizational, project management and problem-solving skills - Motivated SELF-STARTER Responsible for the design, planning, implementation, and maintenance of companies' infrastructure: System - Network - Database - Data Center - Cloud (Azure). Will be expected to show leadership to and mentor less experienced engineers/administrators. Cross-training and learning skills will be required for new technologies. Cabling / OSI Layer 1-2 skills required for data center management of physical devices and connectivity Specific responsibilities include: Design, install, configure, maintain, patch, and perform system integration testing of all Systems, Network, Database resources. Maintain and monitor Network infrastructure stability in all On-Premises and Cloud environments using commercial and opensource tools (Routers, Switches, Firewalls, Load Balancers, Cloud Networking). Audit and improve overall environment cybersecurity. Automation of Hybrid cloud Infrastructure processes and tasks Troubleshooting database issues within both corporate and platform environments. Recommend, schedule, and implement system, network and database repairs and upgrades. Determine solutions to remediate recurring problems or automate recurring tasks. Analyze and understand business requirements to insure optimal architecture and infrastructure to assure high availability, recoverability and scalability. Monitor All environments for proactive assessment of performance and identification of potential resource bottlenecks using various tools (commercial and opensource) Perform capacity planning, performance optimization, and preventative maintenance duties such as backup/recovery and tuning. Research, evaluate, and recommend technology products and services. Provide training and support to users / peers. Establish and maintain contact with vendors for maintenance and service. Participate in the creation and maintenance of system administration best practices, technical standards, policies, and documentation. Responsible for development and documentation of corporate policies and procedures related to network, system, and device use and security. Responsible for the overall design and growth of local and wide area networks. Provide second level support. This requires resolution of user and network issues beyond the first level help desk expertise or security capabilities. Work closely with Development, QA, DevOps and Security teams on capacity planning, budgets, automation, security and innovation surrounding network and system solutions. On-Call rotations: Outside business hours / weekends across Data Center Engineering IT Team EDUCATION/EXPERIENCE: Bachelor's degree or equivalent degree in Computer Science, Computer Engineering, or related field, plus five (10-15+) years of progressively responsible experience in database administration. Experience includes five (10-15+) years of most of the following (experience may be gained concurrently): Network Environment Management - Cisco, Juniper, Palo Alto, F5 and/or similar technologies (10-15+ years Virtualization Environments Management - VMware, Azure, AWS, ZEN and/or similar technologies (10-15+ years) Storage environments - Infinidat, PureStorage, EMC, NetApps, Azure Blob, AWS S3/Glazier Windows environment - Active Directory, DNS, DHCP, Group Policies Linux Environments - CentOS, Ubuntu, RHEL and/or similar technologies Scripting - Powershell, Python, Perl, Bash and/or similar technologies (5-10+ years) Database Administration - MS SQL Server, Azure DB service, any other pertinent relational database A High-Level of understanding of infrastructure products and services and, more importantly, the ability to translate those technologies into value-added services for the supported business community Proven experience in overall Infrastructure planning, development and implementation Proven experience in fast paced, high traffic, highly virtualized environments supporting a Hybrid - SaaS delivery model The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform.

Senior Network Engineer - Projects & Delivery | EST Preference (Hybrid with client travel) Up to $150,000 base + up to $20,000 bonus An established IT services firm is hiring a Senior Network Engineer to lead and deliver high-impact network and security projects across enterprise environments. You'll be hands-on with design, implementation, and troubleshooting, while working closely with clients, sales, and internal teams to drive technical success from scoping to go-live. What you'll be doing: • Leading end-to-end network/security implementations across routing, switching, cloud, and firewalls • Designing scalable solutions aligned to best practices (Cisco, Palo Alto, SD-WAN, AWS/Azure) • Acting as SME on high-visibility deployments, assessments, and documentation • Collaborating with PMs, pre-sales, and junior engineers to ensure quality delivery What we're looking for: • 8+ years' experience in project-based network engineering • Deep technical skills in Cisco, routing protocols (OSPF, BGP), and security (Palo Alto, Cisco, FortiGate) • Exposure to cloud networking (AWS, Azure, GCP, Aviatrix) & SD-WAN (Viptela, Prisma, etc.) • Fortinet, Arista, or Aruba experience a plus • Strong scripting/automation knowledge (Python, EMM, etc.) • Active certifications: CCNP/CCIE, PCNSE, Fortinet welcome This is a great opportunity for a seasoned engineer who thrives in a fast-paced, client-facing role with a strong focus on project work and technical depth.

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: MA / Mansfield Onsite Work Full Time Start date: 18th December 2025 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Length: 6 months + (temp to perm potential) 24x7 support team with on-call rotation Skills The infrastructure services engineer will provide reliable and flexible support to all components of client's infrastructure, including systems, networking, data center operations, cloud infrastructure, telecom, and others. This role will be dedicated to maintenance and management of these systems, as well as responding to all alerts to ensure maximum reliability. Skills 3+ years' experience with a variety of infrastructure tools (VMWare, Cisco, Windows Server OS, etc.) Experience with public cloud providers (AWS, Azure) and associated infrastructure management a plus Knowledge of networking protocols and technologies (DNS, DHCP, SNMP, TCP/IP) Solid knowledge of and previous experience using scripting technologies (PowerShell or Python) Thorough understanding of managing servers in large corporate settings, covering security protocols, compliance with policies, and handling exceptions or changes Excellent communication and documentation skills Ability to work well as part of a large team Proven ability to troubleshoot and resolve production issues while making sensible decisions in times of stress

Job Description/Purpose: This is an Onsite role and the Resident Engineer's work location would be 474 Main St, Worcester, MA 01608. Reporting to the Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will reside at customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer's service provider network and provide technical and operational support on network issues, on-going certification and testing efforts. Typical Activities: Day to day support and troubleshooting for network issues Applying industry best practices to the design, planning, and implementation of the network and the tools driving it Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements Understand concepts of modeling design optimization Key Responsibilities: This may require long work hours or occasional on call weekend support. Technical support to the customer may require the Resident Engineer to: Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable. To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs. Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate. Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer's commercial network Support ongoing efforts in defining best practice policies for Juniper product applications used by customer To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network. The RE will be expected to develop secondary skills in other products in the Juniper product portfolio. Skills and Experience: Preferred candidates for this position should have a Bachelor's Degree in Engineering or Computer Science with JNCIE certification. Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment. Candidates should be able to demonstrate the following competencies: Strong interpersonal skills. Demonstrated ability to break-down work activity to achieve project goals Demonstrated ability to communicate project status and identify risk The ability to work independently and to function in a team environment. Strong customer interface and presentation skills Demonstrated ability to manage multiple projects and work calmly under pressure. Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…) Familiar with operation of management tools and network analyzers. Trend analysis to help deliver more efficient solutions to customer network An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to: IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy) Understanding of Multicast strongly preferred Routing protocol operation, migration, and scaling mechanisms Routing policies at BGP peering points VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS) Ethernet switching and 802.1Q, QOS Software Define Networking (SDN) Focal Technologies: The ideal candidate for this role should be able to demonstrate the following competencies: Service Provider architecture experience JUNOS CLI experience across MX, QFX, EX series Must understand BGP and route reflector topologies Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams. Must be able to communicate effectively with the customer. Scripting skills (Slax, Python, Ansible) Test equipment (such as Spirent, Agilent N2X, and Ixia) a plus Network management tools such as SNMP, Syslog, etc. JNCIE- SP Preferred. Desired Experience 7-10 yrs

Desktop Support Specialist Onsite role Are you ready to grow your IT career? We're looking for motivated people to join our team and provide desktop support for one of our clients in Andover, MA. What You Will Do As a Desktop Support Technician, you will help keep employee computers and equipment working properly. Your tasks may include: Fixing software issues on workstations Setting up, moving, and changing PCs (IMAC work) Installing computer images Recovering and tagging IT equipment Supporting printers Helping users at a tech support desk (Tech Bar) Updating tickets and requests in the IT system Helping with other IT support tasks as needed What We're Looking For Some experience in desktop support is helpful, but not required Training is provided for entry-level candidates Basic knowledge of PC imaging Experience with incident and change management is a plus Familiarity with tools like ServiceNow, Bomgar, LapLink, or Secure Disk Wipe is helpful Preferred (Nice to Have) Dell Technician certification Experience managing IT inventory Job Requirements Must live close enough to commute to Andover, MA Must be a U.S. citizen (required for this role) Must be able to work onsite Able to lift up to 40 pounds Able to stand, walk, climb stairs, kneel, and work under desks Must pass required drug testing (paid for by the company) What's Important to Us You communicate clearly and professionally You can work on your own and as part of a team You enjoy solving problems You want regular feedback and opportunities to grow your career You value working with respectful, ethical teammates and clients

Qualifications/Skills: Minimum CCNA/JNCIA certification; CCNP (Routing and Switching) preferred. Familiarity with PoP infrastructure concepts including MMR, cross connect, peering, cage, patch panel, and ODF. Proficient in fiber-optic technology, cable and connector types, patch panels, and optical transport technologies. Experience in ordering cross connects and local patches from vendors like Equinix, Interxion, Telehouse, etc. across the region. Hands-on experience in Edge capacity provisioning and decommissioning. Skilled in network optimization, including re-stripes, migrations, and capacity upgrades. Strong understanding and practical experience with networking protocols such as BGP, LACP, IS-IS, and MPLS. Excellent attention to detail, time management, and organizational skills. Proven ability to maintain comprehensive documentation. Expert troubleshooting skills with the capacity to analyze complex situations under pressure. Effective communicator with the ability to collaborate with external peers, vendors, and internal teams. Programming and scripting capabilities are highly desirable. Ability to thrive in a fast-paced, dynamic global team environment with minimal supervision. Proactive, self-motivated, with a can-do attitude. Responsibilities: Deploy, configure, and maintain large-scale production and corporate network and server infrastructure across data centers, Points of Presence (POPs), edge, backbone, and content delivery network (CDN) infrastructure. Provide onsite network support and expertise within local data center campuses and offer remote support for POP sites, collaborating with vendor support teams. Schedule and execute network maintenance, repairs, or upgrades, with minimum impact on production networks. Turn up new circuits and collaborate with vendors to troubleshoot out-of-service or faulty circuits. Maintain accurate documentation and database updates to reflect changes in the network.