Network technician jobs in Mountain View, CA - 1,087 jobs

A prominent technology company is seeking a Sales Executive to drive business development in the SLED market. You will identify new sales opportunities, build relationships with key stakeholders, and execute strategic sales plans. The ideal candidate has a Bachelor's degree and 3+ years of relevant sales experience in the federal government sector. This position offers a competitive base salary, uncapped commission potential, and a comprehensive benefits package within a supportive team environment. #J-18808-Ljbffr

A leading technology company in San Jose is seeking a Technical Marketing Engineer to promote AI-based experiences in software-defined networks. You will lead technical advocacy and create impactful content showcasing AI's role in transforming networking solutions. Ideal candidates possess leadership skills, networking expertise, and experience with AI-driven automation. Offers competitive salary and comprehensive benefits. #J-18808-Ljbffr

A technology company in San Francisco is seeking a Systems & Delivery Lead to manage operational workflows for a global network. The role requires expertise in operations and systems management, with responsibilities including implementing tools, managing payments, and ensuring workflow efficiency. Ideal candidates have 7-10 years of experience in relevant fields and possess strong analytical and communication skills. Competitive salary range is $190,000 - $240,000 plus benefits. #J-18808-Ljbffr

A local school district in Redwood City seeks a Systems Manager responsible for the design, implementation, and management of district networks and technology. The ideal candidate has 2-4 years of network management experience, possesses Cisco Certified Network Associate certification, and demonstrates strong technical and interpersonal skills. Responsibilities include configuring networks, providing technical support, and managing vendor relationships in a dynamic educational environment. #J-18808-Ljbffr

A robotics and AI company in Palo Alto is seeking a Principal Enterprise IT Engineer responsible for leading IT strategy and architecture across the organization. The ideal candidate will have expert knowledge of Google Workspace and Okta, strong scripting skills, and experience scaling IT systems in high-growth environments. This role offers a competitive salary of $180,000 - $235,000 along with comprehensive health benefits and 401(k) matching. #J-18808-Ljbffr

A blockchain technology firm in San Francisco seeks a Software Engineer to enhance their networking stack and contribute to the Solana network's performance and security. Candidates should have a strong foundation in systems programming, with proficiency in Rust or C++, and a solid understanding of networking principles. This is a pivotal role that directly affects the scalability and security of decentralized applications. The expected salary range is $150,000 to $275,000 annually. #J-18808-Ljbffr

At Fluidstack, we're building the infrastructure for abundant intelligence. We partner with top AI labs, governments, and enterprises - including Mistral, Poolside, Black Forest Labs, Meta, and more - to unlock compute at the speed of light. We're working with urgency to make AGI a reality. As such, our team is highly motivated and committed to delivering world‑class infrastructure. We treat our customers' outcomes as our own, taking pride in the systems we build and the trust we earn. If you're motivated by purpose, obsessed with excellence, and ready to work very hard to accelerate the future of intelligence, join us in building what's next. About the Role Fluidstack is seeking a Network Engineer to join our Deployment & Integration team. This is a hands‑on execution role focused on building and validating AI datacenter network infrastructure at scale. You'll be in the field turning up modern datacenter fabrics - configuring switches, validating physical layer connectivity, coordinating with cross‑functional teams to resolve blockers, and ensuring production‑ready handovers to operations. This role is ideal for engineers who thrive in fast‑paced environments and want deep exposure to large‑scale datacenter deployments. You'll work closely with senior engineers who will provide technical guidance and structured onboarding while you develop expertise in AI fabric turn‑up and deployment execution. Success means independently owning pod deployments, becoming the go‑to person for field execution, and growing into deployment leadership roles as the organization scales. Focus Deployment Execution: Deploy and validate datacenter network infrastructure including front‑end fabric, back‑end fabric, BMS, and management networks. Configure switches, install and validate optics, coordinate fiber/cabling work, and drive deployments through completion. Own the hands‑on work that turns designs into production networks. Physical Layer Validation: Ensure physical connectivity meets production standards. Coordinate with structured cabling teams on fiber remediation, validate insertion loss and OTDR traces, troubleshoot optical layer issues, and document physical infrastructure as‑builts. You'll become an expert at diagnosing and resolving the physical layer problems that block deployments. Hardware Lifecycle Management: Manage hardware logistics including device staging, rack/stack coordination, RMA processes, and DCIM updates. Track hardware inventory, coordinate vendor shipments, and ensure devices are ready when deployments need them. Own the hardware pipeline that keeps deployments moving. Cross‑Functional Coordination: Partner with DC Operations (rack/stack, power, cabling), ICT teams (fiber validation), Hardware teams (logistics), and Network Engineering (config validation) to drive deployments forward. You'll learn to identify blockers early, elevate decisively, and keep complex multi‑team efforts on track. Documentation & Process Improvement: Maintain accurate documentation of deployment activities including cutsheets, as‑builts, validation results, and lessons learned. Identify gaps in deployment procedures and propose improvements. Contribute to the deployment playbook that enables the team to scale. Operational Support: Provide backup operational support during and after deployments. Respond to incidents, execute troubleshooting procedures, and coordinate break‑fix activities. Build the operational knowledge that makes you effective beyond just deployment execution. About You Datacenter Networking Foundation: 3‑7 years in network engineering with hands‑on datacenter experience. You understand modern datacenter fabrics (EVPN/VXLAN, BGP, CLOS architectures) and have configured production network infrastructure. You're comfortable with CLI, configuration management, and network validation procedures. Hands‑On Execution Mindset: You thrive in field environments and enjoy the satisfaction of building physical infrastructure. You're equally comfortable pulling cable, configuring switches, and troubleshooting optical layer issues. You don't need perfect tooling to get started - you execute with what's available and improve incrementally. Strong Troubleshooting Skills: Methodical approach to diagnosing network issues across physical and logical layers. You can read OTDR traces, validate insertion loss, debug BGP sessions, and trace connectivity through complex topologies. You know when to dig deeper and when to elevate. Coordination & Communication: Clear communicator who can work effectively across technical and non‑technical teams. You've coordinated work with datacenter operators, vendors, and internal teams. You document your work clearly and follow through on commitments. Self‑Directed Learning: You learn quickly from structured guidance and can apply that knowledge independently. You ask good questions, seek out documentation, and take ownership of ramping up on new technologies. You see gaps in your knowledge as opportunities, not barriers. Travel Ready: Comfortable with 70‑80% travel to onsite deployments (weeks to months) at datacenter locations. You understand that deployment work means being wherever the infrastructure is being built. Nice to Haves AI Fabric Experience: Exposure to AI/ML networking environments with RDMA (RoCEv2), lossless Ethernet (PFC, ECN), or high‑performance compute fabrics. You understand the precision and validation required when every packet matters. Vendor Platform Knowledge: Hands‑on experience with Arista, Juniper, or NVIDIA networking platforms. Familiarity with vendor‑specific troubleshooting, TAC escalation processes, and platform quirks that impact deployment. Physical Layer Expertise: Strong understanding of structured cabling standards, fiber optics (SMF/MMF), insertion loss budgets, and optical validation tools. Experience working with structured cabling vendors and ICT teams. Automation Exposure: Basic familiarity with network automation concepts, configuration templating, or scripting (Python, Ansible). You may not write automation yourself but you understand how to design deployments that can be automated. DCIM/Asset Management: Experience with datacenter infrastructure management tools, asset tracking systems, or inventory management. Understanding of how to maintain accurate records during fast‑paced deployment cycles. Salary & Benefits Competitive total compensation package (salary + equity). Retirement or pension plan, in line with local norms. Health, dental, and vision insurance. Generous PTO policy, in line with local norms. The base salary range for this position is $150,000 - $250,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options. We are committed to pay equity and transparency. Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr

About the Company: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. About the Team Join a lean, high-impact IT Engineering team that acts as a critical force multiplier for Tools for Humanity. As one of two engineers globally, you will be the cornerstone of our European operations, working in close partnership with your counterpart in San Francisco. Our team's mission is to empower every employee with a seamless, secure, and powerful technology environment. We don't just solve problems; we engineer solutions that anticipate needs and enable the entire company to move with the "Extreme Urgency" our mission demands. About the Opportunity This is more than a support role; it's an opportunity to build, automate, and own the IT infrastructure that powers a global movement. You will be the primary technical owner for our Munich office and the wider European region. Your responsibilities will range from providing white-glove support to our world-class team, to deploying and maintaining best-in‑class systems. A key part of your role will be designing and building automations that connect our systems, reduce manual work, and enhance our security posture. You will also play an instrumental role in our physical expansion, taking charge of IT buildouts for new offices as we scale. About You You are an IT professional who thinks like an engineer. You're not content with manual processes and are always looking for ways to automate and improve systems. You possess a broad technical skill set across modern corporate IT, including identity management (Okta), device management (Kandji), and networking fundamentals. You are obsessively user‑focused, taking pride in delivering a world‑class experience that makes your colleagues' work‑life better and safer. You are "In the Driver's Seat," demonstrating extreme ownership and a proactive approach to your work. You don't wait for tickets; you hunt for opportunities. You thrive under pressure and operate with a powerful sense of urgency, understanding that our mission is a sprint, not a marathon. You have experience in a fast‑growing, dynamic environment and are comfortable with the ambiguity that comes with scaling a global company. You are an excellent, direct communicator, capable of collaborating effectively with your technical counterpart in a different time zone and supporting non‑technical colleagues with clarity and patience. Flexibility for international travel is required to lead IT initiatives for new office launches. By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR. Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH ranges from $145,500 - $195,000, plus a competitive long‑term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best‑in‑class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more! #J-18808-Ljbffr

Employment Type Full time Department Paradigm Compensation $150K - $170K Actual starting pay may vary based on a range of factors which can include experience, skills, and scope. This role is eligible for additional performance-based compensation as well as a comprehensive benefits package. The Firm Paradigm is a San Francisco-based investment firm focused on crypto and frontier technologies across the globe, with over $11 billion in assets under management. We make investments in companies and protocols at all stages, ranging from early-stage venture financing rounds to growth equity to liquid token assets. Paradigm was co-founded in 2018 by Matt Huang (former Partner at Sequoia Capital) and Fred Ehrsam (co-founder of Coinbase). Since then we've been hard at work building a world-class team of brilliant mutants to investigate the world's most beautiful technical problems. Our research-driven approach helps us build relationships with founders and entrepreneurs, but it also reflects our broader goal of growing the crypto ecosystem globally and accelerating crypto's ability to advance the world we live in. We believe that crypto will ultimately redefine money, finance, and the internet itself, and this technological revolution will have a fundamental and long-lasting impact on the global economy. The Role Paradigm is looking for an IT Engineer to join our team. The primary responsibility of this role is to provide best in class support to all of Paradigm's users. In addition to providing support, you'll also be responsible for assisting with implementing, configuring and maintaining SaaS applications and tools, alongside the IT Systems Engineers. You have: 3+ years of IT support experience, with a strong technical background troubleshooting Mac and iOS endpoints as well as SaaS applications (e.g., Zoom, Google Workspace, Slack) 1+ year of IT system administration experience, with hands-on exposure to IAM (Identity and Access Management), and endpoint management. Solid understanding of ITSM best practices, collaboration platforms (Slack, Zoom), networking fundamentals, and AV/conference room technologies Proven expertise in testing, configuring, and deploying IT solutions in a fast-moving environment Ability to set clear expectations, prioritize effectively, and follow through on commitments in a timely and reliable manner Excellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences while maintaining a customer-first focus Nice to haves: Experience working in a fast-paced or high-growth company Familiarity with APIs, GCP, SAML, OIDC Python scripting experience Exposure to OktaWorkflows Background in security operations (e.g., incident response, vulnerability management) You are: Passionate about delivering world-class customer service, with a strong sense of ownership and integrity Skilled at building relationships and adapting your support approach to the needs of diverse stakeholders Eager to expand your expertise beyond day-to-day IT support by engaging in cross-functional projects such as software rollouts and systems management alongside the Systems Engineering team Highly trustworthy and motivated, with a strong drive to contribute, grow, and succeed as part of the team You will: Work in person in San Francisco, CA (currently 3 days per week onsite) Deliver best-in-class IT support, ensuring high levels of employee satisfaction and productivity Participate in the team's on-call rotation and after-hours support coverage Maintain and manage a wide range of cloud applications used across the organization Partner with Systems Engineers on projects and progressively take full ownership of initiatives from start to finish Document, standardize, and continuously improve IT processes and best practices Compensation Range: $150K - $170K #J-18808-Ljbffr

About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more. For more information, visit Nooks.ai **************** About the role: Nooks is searching for our first IT Engineer to own all internal IT. Reporting to our VP of Engineering, you'll manage digital and physical security, office technology, AV systems, employee onboarding, and company-wide tooling operations. You are a master of AI and automation, love to learn, solve problems proactively, and prioritize the employee experience. This role supports a 200+ employee start up that is growing rapidly. Join us in being an integral part of our growth and ensuring a fast, secure, and reliable technical experience for our employees from day one. What you'll do: Employee Lifecycle & Helpdesk Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness. Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs. Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM. Systems Administration & Tooling Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps. Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools. Maintain and update Kandji blueprints based on security, compliance, and customer requirements. Support SSO integrations, SCIM automation, and improvements to IAM workflows. Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco). Alert monitoring integrations and automating security workflows experience is a plus Security, Compliance & Policy Partner with Security/Eng to support: Device trust and endpoint compliance EDR monitoring and alerts triage Backup, acceptable use, data retention, and access policies Support audit requirements (SOC2/ISO) including access reviews, badge/camera systems, and physical security setup. Office Technology & AV Own AV and in-office tech operations Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV. Manage all-hands AV production, including audio hardware, cameras, mic setup, presenter laptop configuration, and remote broadcast quality. Build and maintain AV SOPs, trainings, and room-use documentation. Drive improvements to conference room experiences including cameras, microphones, projectors, and cable management. Prior experience in new office build outs is a plus Network & Workplace Infrastructure Support office network operations (in partnership with vendors/partners), including: WiFi setup and troubleshooting, VLAN configuration, IoT and device onboarding, Printer setup and maintenance, Conference room hardware upgrades and replacements Help maintain IDF rooms, structured cabling, and hardware inventory. Projects & Backlog Execution Lead or contribute to ongoing IT/Tech Ops projects, including: Automating onboarding/offboarding via SSO + SCIM Upgrading device compliance profiles and blueprints Implementing new AV solutions for meeting rooms and common areas Rolling out new conferencing hardware across multiple offices Implementing badge systems, cameras, and physical access tools Improving tool access workflows and internal IT documentation Who you are: 3-7+ years of hands‑on IT or Workplace Technology experience Strong experience with Google Workspace, Kandji (or similar MDM), ABM, VPN, and common SaaS provisioning Comfortable with AV systems, conferencing equipment, and office tech environments Ability to manage multiple office setups and coordinate with vendors Experience writing IT policies, SOPs, and training documentation Strong troubleshooting background across networks, devices, and SaaS apps A bias for automation and process improvement Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team. #J-18808-Ljbffr

A fast-growing tech company based in San Francisco seeks an experienced IT Engineer for contract work. You will manage IT operations, leading employee onboarding and troubleshooting. Candidates should have 3-5 years of experience in IT roles, with skills in Google Workspace and troubleshooting. The position requires reliable execution and communication skills. You will work in the office three days a week, participating in an innovative tech culture that values diversity and collaboration. #J-18808-Ljbffr

A global financial technology company is seeking an experienced IT Engineer to support its LRC teams. You will manage workflows, build automation and orchestration, and work closely with the Legal team to enhance efficiency. The ideal candidate is experienced in identity management standards, has strong programming skills, and possesses a bachelor's degree in Information Technology. This role offers opportunities to work on global challenges and innovative projects, making a significant impact on the organization. #J-18808-Ljbffr

A leading data and AI platform provider is seeking a Staff Software Engineer with a networking background to join their team in San Francisco. The role involves building new backend connectivity services for cloud resources and developing scalable solutions. Ideal candidates will have over 9 years of production experience in languages like Python or Java, and 7 years in developing large-scale distributed systems. Join a fast-paced environment where you can solve complex multi-cloud challenges while working with cross-functional teams. #J-18808-Ljbffr

An innovative technology company in Palo Alto is seeking a Network Deployment Engineer to automate the deployment and maintenance of hyper scale networks. The ideal candidate has over 10 years of networking experience, with strong skills in Python automation. This role demands effective collaboration with various engineering teams to enhance deployment strategies while minimizing human effort. Candidates should excel in problem-solving and thrive in fast-paced environments. #J-18808-Ljbffr

About AngelList We exist to accelerate innovation. We do this by giving more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world-changing startups. We also build tools for startup founders that help them run their operations, so they can focus on building their company. AngelList is the nexus of venture capital and the startup community. We support over $171B+ assets on our platform, and we've driven capital to over 13,000 startups. 57% of top-tier U.S. VC deals involve investors on AngelList. While our scale is large, our ambitions are even larger - we're innovating on the infrastructure for venture and individual investors and the startups they invest in. Come build with us! About the Role We're looking to add a new IT Lead; a builder who can rethink the function for an AI‑first world, designing and executing a roadmap that automates intelligently, scales seamlessly, and redefines how IT enables our company. You'll be accountable for the technology experience of every employee at AngelList, from day one onboarding to daily productivity. You'll lead cross‑department projects, embed security into every process, and bring an automation‑first approach that frees our people to focus on their most valuable work. Responsibilities Design and own the IT strategy, prioritizing automation, AI‑driven workflows, and measurable impact. Build and maintain secure, zero‑touch systems for onboarding, offboarding, and role changes. Lead cross‑functional initiatives spanning engineering, security, ops, and leadership. Define and enforce MDM and endpoint policies that balance security and usability. Manage and optimize SaaS platforms and productivity suites for cost, compliance, and performance. Partner with the CISO to identify and close security gaps. Oversee office IT infrastructure to ensure reliability and a great employee experience. Track and improve IT service delivery using clear metrics and employee feedback. What We're Looking For 5+ years in IT leadership roles with a focus on automation and AI adoption. Proven success driving multi‑stakeholder projects from planning to delivery. Strong security acumen and experience with identity/access management and MDM. Ability to operate both strategically and hands‑on. Excellent communicator, able to explain technical solutions in plain language. Comfortable making decisions with incomplete information in fast‑moving environments. If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another. Office Locations AngelList has offices in two hub cities: San Francisco and New York City that you can choose to work from. This role is based in our SF office. We're focused on hiring within these hubs and people hired from these hub offices are expected to come into the office twice per week (Tuesdays and choice between Wednesday or Thursday). Compensation The compensation for this role consists of a competitive base salary, benefits, and equity package. The base salary for this role is $140,000+ annually but actual will vary based on a number of factors including a candidate's professional background, experience, and location. Additional details about our Total Rewards package will be provided during the recruitment process. Benefits We support our employees in their lives both inside and outside of work. * See additional detail on our benefits here: *********************************** * Learn about our Funders & Founders Program here: *************************** Working at AngelList At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we'd love to have you with us. *Beliefs: ************************** *Values & Leadership Expectations: ************************* AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

A pioneering autonomous vehicle technology firm is seeking a Technical Detective in San Francisco. The ideal candidate will solve complex software and systems issues, providing critical technical support for our autonomous truck fleet. This challenging role requires strong problem-solving skills, experience analyzing large-scale logs, and proficiency in C++ and Python. Join a team focused on revolutionizing the autonomous vehicle industry and contribute to building reliable operations. #J-18808-Ljbffr

Contract Advanced level of server, desktop and remote support knowledge. This experience should include Administration of the following: Windows Server (2000, 2003, 2008), Active Directory, and other third party software and tools (Altiris, Ghost, Anti-Virus, vCloud, etc.) Intermediate to Advanced understanding and experience with Enterprise Network Infrastructure and Topology (WAN, LAN, PCI, Cisco, Ethernet, Wireless, Telephony, etc.) Project management and organizational skill must be sophisticated enough to be able to track and drive complex global technical initiatives to completion with the assistance of Retail IT/third party vendor staff Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile issues or complete critical path projects All your information will be kept confidential according to EEO guidelines #J-18808-Ljbffr

A technology firm in the AI infrastructure space is seeking a high agency engineer to develop novel systems for their compute delivery platform. This candidate should possess strong programming skills in languages like C, C++, or Rust and have experience with command and control patterns, along with proficiency in SQL data models and API implementation. The role offers competitive benefits including equity grants, retirement matching, medical insurance, and generous time off policies. #J-18808-Ljbffr

Employment Type Full time Department General & Administrative Compensation San Francisco Bay Area $110K - $125K Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. Final offers may vary within the provided range, depending on experience, expertise, and other factors. Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the role Envoy's Workplace Technology team strives to create a workplace that just works. You will join an experienced IT team in building, supporting, and growing an innovative technology experience for all Envoys. We believe that IT is more than a service desk; we don't just keep the lights on, we help design the light. Our team is looking for an exceptional/experienced tech analyst who will be the primary point of escalation for front-line issues, communication, and resolution. This is a full-time role, reporting to our Workplace Technology Manager. Envoy is a fast-paced startup environment, and we look for people who are creative, agile, and organized. This is an on-site position that requires 5 days a week (Monday-Friday) in our San Francisco HQ. You are A seasoned, experienced professional with a full understanding of providing IT support. You will Provide level 2 and level 3 support for technical issues. Support Envoys in their daily service, software, and hardware requests. Resolve complex Workplace Tech support requests. Conduct root cause analysis, identify appropriate solutions, and implement them. Document and train the team on IT subject matter expertise. Support and continuously improve onboarding and offboarding processes. Collaborate on team, department, and company-wide IT-owned initiatives. You have Enjoy working in a customer-focused, technical environment. Strong experience working with mac OS, iOS, and SaaS services and tools. Ability to communicate problem-solving related questions and directions in a clear and accessible way. Design, build, and maintain Okta/JIRA Workflows to automate identity lifecycle events (onboarding, offboarding, role changes, and app provisioning). Identify opportunities for workflow optimization using Okta APIs, hooks, and integrations. Manage JAMF Pro for mac OS and iOS devices across the organization. Create and maintain configuration profiles, policies, and scripts to automate device setup and compliance enforcement. Prioritize a variety of tasks and service requests in a dynamically changing environment. Experience in automating workflows and implementing system improvements. Advanced administration skills in applications like Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack, and other SaaS apps. You'll get A high degree of trust in your ideas and execution. An opportunity to partner and collaborate with other talented people. An inclusive community where you feel welcomed and cared for as a person. The ability to make an immediate impact, helping customers create a great workplace experience. Support for your personal and professional growth. Bonus points Expertise in specific technologies or platforms, particularly within Apple's ecosystem. Familiarity with ITIL methodologies or certifications. If you have any questions related to compensation, please contact Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law. Compensation Range: $110K - $125K #J-18808-Ljbffr