End User Support Specialist
Network technician job in New York, NY
End User Computing (EUC) Engineer - New York, NY (Hybrid)
Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday
Employment Type: Full-time
Compensation: $45-$60, based on experience
A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements.
What You'll Do
• Ensure end users receive exceptional technical support and a best-in-class experience.
• Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues.
• Build a deep understanding of business requirements and how technology supports them.
• Manage helpdesk queues, hardware/software support, and physical inventory.
• Own and deliver longer-term technical projects with measurable impact.
• Collaborate with vendors to assess products, services, and opportunities for improvement.
• Help uplift skills across the team through mentoring and knowledge sharing.
• Proactively identify and implement improvements in automation, performance, and efficiency.
• Analyze events, contribute to incident management, and influence decisions that enhance reliability.
• Use system metrics to troubleshoot performance issues and develop new observability tools.
• Build strong relationships with end users and technology teams across the organization.
What We're Looking For
• A passion for continual improvement and a track record of identifying high-value enhancements.
• Strong technical credibility across the Microsoft/Windows technology stack.
• Deep experience supporting Windows OS, applications, networks, and system administration tools.
• Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing).
• Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals.
• Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.).
• Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions.
• Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades).
• Clear, simple communication style with the ability to explain technical concepts in plain language.
• Collaborative, positive approach with the ability to build trust across teams and regions.
Help Desk Technician Level 2 (ConnectWise / MSP)
Network technician job in New York, NY
Join one of the fastest-growing Managed IT Services Providers in the NYC/Northern NJ area. With over 16 years in business and consistent 25% growth over the past five years, this MSP has built a strong reputation for loyalty, innovation, and long-term client partnerships. Their dedicated security and SaaS divisions highlight a strong focus on cybersecurity, cloud, and modern infrastructure. As the team expands, they're seeking a Level 2 Help Desk Technician to provide on-site support from their Manhattan office and directly at client sites across the city.
This is a hands-on role where you'll be the face of the company for clients, balancing daily support with project work. It's a great fit for someone with MSP experience who thrives in fast-paced environments, enjoys client interaction, and wants to sharpen their skills across servers, networks, and cloud technologies.
What You'll Do
• Respond to client support requests via phone, email, and on-site visits
• Troubleshoot and resolve server, network, and application issues both remotely and in person
• Handle application deployments, system updates, and equipment maintenance
• Support server and network infrastructure, ensuring uptime and reliability
• Document solutions, procedures, and project work in the ticketing system
• Contribute to client projects and scheduled tasks as assigned
• Participate in after-hours on-call rotation and emergency response when needed
What You Bring
• 2-4 years of IT support experience in a MSP
• Strong troubleshooting skills across Windows, networking, and applications
• Excellent client-facing communication skills and professional presence
• A positive, team-oriented attitude with strong problem-solving abilities
Perks & Benefits
• 100% company-paid health insurance
• Dental and vision coverage
• Generous PTO policy
• $50/month phone reimbursement
• 401(k) with Safe Harbor Match
• Certification reimbursement and internal training programs
System Administrator
Network technician job in New York, NY
NYC-Based Hedge Fund / Midtown Manhattan
Our client, an NYC based investment management firm, is seeking a System Administrator to join its in house technology team. The firm offers an outstanding suite of benefits, including profit sharing, fully paid health, dental and vision benefits, which all start day one of employment.
As a System Administrator, you will be a key part of the firm's internal IT organization and other internal stakeholders to provide both onsite and remote support, maintain system uptime, and contribute towards IT infrastructure projects and Information Security initiatives.
Core Responsibilities:
Provide day-to-day support for end users across Windows and Mac environments, troubleshooting desktop, laptop, and mobile device issues
Deploy and configure new workstations, manage software and application installations, and administer company devices using Microsoft Intune
Oversee employee onboarding and offboarding, including IT orientations, account provisioning, and hardware setup
Troubleshoot and support platforms such as Microsoft 365, SharePoint, Bloomberg, Adobe, Zoom, and Microsoft Teams
Maintain detailed documentation of IT Support tickets to support root cause analysis and ongoing issue resolution
Assist with research and initiatives related to information security, and support broader IT infrastructure and technology projects
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
5+ years of experience in IT support or system administration within a fast-paced professional environment (Financial Services Preferred, but not required)
Proficiency in Windows 10/11, Windows Server (2016/2019/2022)
Familiarity with Microsoft Intune, Azure, and PowerShell strongly preferred
Solid understanding of networking concepts and information security best practices
Excellent problem-solving skills, strong communication abilities, and a collaborative, team-oriented mindset
Highly organized with strong attention to detail and a commitment to providing high-quality user support
L2/L3 Support Engineer
Network technician job in Jersey City, NJ
Onsite Tech Lead
Minimum 10 years of experience. L2/L3 Support experience.
Expert in Java, Python, Spark, AWS ( Redshift, Aurora, SQS, Glue, Airflow, etc), DBX
Databricks skills and experience
Network Support Engineer - Linux - SIP/VoIP
Network technician job in Wayne, NJ
Why this role stands out
This is not a helpdesk job and not a 9-5 network role.
Our client builds mission-critical voice and communication platforms used by large telecom and enterprise customers. When systems are live, they need engineers who can diagnose real problems, under pressure, in production.
If you enjoy:
● Troubleshooting Linux systems
● Debugging SIP / VoIP call issues
● Using logs, traces, and Wireshark to find root cause
● Owning problems end-to-end
This role will feel very familiar - and very satisfying.
What you'll actually do
● Support live production voice platforms
● Troubleshoot issues across:
Linux servers (CLI)
SIP signaling & call flow
Networking and media paths
● Analyze logs, traces, and packet captures
● Work directly with customer engineering teams
● Coordinate with internal development teams on fixes
● Participate in maintenance windows and upgrades
● Join a rotating on-call schedule after ramp-up
This is a Tier 2 / Tier 3 support role, not entry-level and not design-only.
What we're looking for
● Hands-on experience supporting VoIP / SIP systems
● Strong Linux troubleshooting skills
● Comfortable reading:
Logs
SIP call flows
Packet captures (Wireshark)
● Experience supporting production environments
● Clear communicator with technical customers
● Willing to work on-site
Nice to have (not required)
● SBCs, RTP, IP-PBX platforms
● Telecom or carrier-grade environments
● Scripting or automation
● VMware or Cisco IOS exposure
On-call & compensation
● Base salary around $100-130K
● After ~6 months:
1 week per month, 24/7 on-call
● Looking for engineers who take ownership, not just tickets
Who this is best for
● Support engineers who enjoy solving real problems
● VoIP / SIP engineers who want depth, not buzzwords
● Engineers comfortable with responsibility and visibility
● People who want to be trusted with critical systems
Interested? Apply here or reach out for a quick, confidential conversation.
Work Authorization:
Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship-whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.
Field Support Engineer
Network technician job in New York, NY
IDR is seeking a Field Support Engineer to join one of our top clients in New York City. This role is pivotal in supporting and maintaining speed and red-light enforcement systems across North America. As a Field Support Engineer, you will be the technical expert on the ground, ensuring systems are installed, calibrated, and functioning optimally. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Field Support Engineer:
Provide hands-on field support and diagnostics for system deployments, ensuring swift and professional resolution of incidents. Participate in the installation, testing, and calibration of road safety systems, collaborating with partners and local authorities. Deliver technical training and create clear documentation for partners, operators, and client field teams. Manage local spare parts and logistics to ensure high system availability and readiness. Coordinate with international engineering and R&D teams to escalate and resolve technical issues efficiently.
Required Skills for Field Support Engineer:
Over 10 years of experience in field service or technical support for electronic or industrial systems. Strong diagnostic and repair skills for complex systems, including electronics and IP networking. Proven ability to work autonomously in the field with minimal supervision. Excellent communication skills, capable of training and explaining technical concepts to non-technical users. Willingness to travel across North America and occasionally to France for training and workshops.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
IT Engineer
Network technician job in New York, NY
Samsung Ads focuses on enabling brands to connect with Samsung audiences across all devices. As an international company, Architects at Samsung work on big complex projects with stakeholders and teams located around the globe.
Our purpose is to deliver unparalleled results for our customers. Samsung Ads uniquely transforms the advertising landscape by using comprehensive data to build the world's most intelligent connected audience platform. We deliver on Samsung Electronics' 51-year commitment to excellence through smart, easy, effective advertising solutions to make advanced video advertising work.
What you will do
As an IT Engineer, you will play a crucial role in ensuring the technical stability and performance of our IT systems. You will collaborate closely with various departments within Samsung Ads to deliver reliable solutions that support business functions. This role provides the opportunity to contribute to strategic IT initiatives and ensure seamless integration across departments and teams.
You will work with a highly skilled team of engineers to design, implement, and maintain critical IT infrastructure and business systems. Your expertise will help ensure that we are equipped to meet our technical and business goals with efficient, scalable, and secure systems.
Key Responsibilities
Implement, maintain, and optimize IT infrastructure and systems that support business operations.
Collaborate with internal teams to understand requirements and provide technical solutions tailored to business needs.
Troubleshoot and resolve IT system issues in a timely manner, ensuring minimal disruption to operations.
Monitor the performance and health of IT systems and networks, ensuring they meet internal and external standards.
Contribute to the design and implementation of IT projects, from planning to execution.
Ensure the security, integrity, and privacy of business data and information systems.
Support the deployment of business applications, ensuring alignment with IT infrastructure.
Assist in developing technical documentation, guides, and policies for internal teams.
Continuously evaluate industry trends and propose new technologies and solutions to improve systems and efficiency.
Participate in system upgrades and migrations, ensuring smooth transitions and minimal downtime.
Required Skills And Experience
A strong understanding of computer hardware, systems, operating systems, networking, and automation.
Experience with IT infrastructure design, implementation, and management, including business systems and cloud technologies.
Hands-on experience troubleshooting IT systems and networks in a dynamic, fast-paced environment.
Strong knowledge of security protocols and best practices for ensuring system integrity and confidentiality.
Proficient in managing IT projects and collaborating with cross-functional teams.
Highly organized and able to manage multiple priorities and meet deadlines in a fast-moving environment.
Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
A solution-oriented approach to problem-solving with an eye for detail and efficiency.
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
Fluency in Korean is a plus.
If you're interested in joining a growing team building an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!
Salary Range Pay Transparency: Compensation for this role, for candidates based in New York, NY is expected to be between Base range: $140,000 ~ $160,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
IT Cloud Administrator
Network technician job in East Rutherford, NJ
What You'll Do:
Provide support and administration for Michael Kors IT department's cloud presence.
Tier 1 - Azure, AWS, Google Cloud Platform
Tier 2 - Azure, and O365
Support Windows, Linux, and native cloud services in the respective platforms.
Work with application and security teams to remediate any issues with resources, services, or security concerns for cloud platforms.
Proactively look for ways to improve administration, monitoring, and standard operating procedures.
Plan, create, and deploy backup strategies to protect data stored in the cloud and strategic monitoring for all accounts.
Provision and create cloud services for migration and support of applications
Monitor and track incidents and triage call in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
Monitor all cloud resources and responding to alerts within the environment.
You'll Need to Have:
Bachelor's degree in computer science, Information Technology, or related field.
Minimum 5+ years of Cloud Admin experience supporting AWS and Azure
Experience with automation tools to streamline and standardize our cloud deployments. Ex: ARM Template, Terraform, Cloud Formation, Ansible, etc.
Experience with implementing cloud services, such as EC2,S3, Elastic, Docker, IAM, service accounts, Azure VMS, Key vault, storage account, Kubernetes, Backup, Runbook and Monitor.
Fundamental knowledge of knowledge of network connectivity, VPC (Subnets/Security Groups) and troubleshooting techniques.
Experience in PowerShell scripting and automation of admin functions.
Administration experience in Azure and AWS with and without scripting methods.
Required certification: Microsoft Azure Administrator, Azure DevOps Engineer, AWS SysOps Administrator, AWS Cloud solutions Associate and AI Certifications will be a plus
Experience in Day-to-day Operations of AWS and Azure environments including uptime, cross platform support and security
Hands on experience with building retail or relevant applications in AWS and Azure with migration, governance and automated deployments
Experience in cloud migration including legacy data transfer from on-prem to AWS
Experience in working with application, engineering teams and stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to establish SLAs across the environments
Experience in working with Security team for improving DevSecOps process and tools
Candidate must be flexible to support needs of the department. Off hours and weekend support are required.
Ability to implement systems that are highly available, scalable and meet disaster recovery requirements.
Working knowledge of Microsoft Active Directory administration and overall identity and access management for cloud platforms.
Added advantage
SAP on cloud and Google Cloud Platform
We'd Like to See:
Familiarity with end point security patch management software. Ex: Ivanti LANDesk, SCCM, Carbon Black, etc.
Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas.
Excellent time management skills including the ability to manage multiple projects at any given time.
Ability to analyze problems and propose solutions.
Ability to work in a fast-paced, dynamic environment.
Capri Perks:
Generous Paid Time Off & Holiday Calendar
Summer Fridays
Internal Mobility Across Brands
Cross-Brand Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
About Us:
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
Senior Network Architect
Network technician job in New York, NY
A client of Insight Global is looking for a Senior Network Architect to join their team. This opportunity is a 12 month contract (with possible multi year extensions), and fully onsite Monday through Friday 8:00am-5:00pm. This role can pay $80-100/hr (based on experience and education).
What You'll Do:
lead the design and implementation of next-generation IP-based media infrastructure for live production and broadcast operations
Must-Have:
Experience:
10+ years in network architecture/engineering, focused on IP-based media networks.
5+ years in senior roles within broadcast/live media, specializing in multicast workflows and deterministic routing.
Technical Expertise:
SMPTE ST 2110 and PTP synchronization (SMPTE 2059).
Design and maintenance of low-latency multicast IP networks for uncompressed media flows.
Arista Networks hardware and EOS automation, including CloudVision.
NetDevOps & Automation:
Infrastructure-as-Code pipelines and automation playbooks using Python, Ansible, Terraform, and Git.
Leadership & Collaboration:
Mentoring senior network engineers.
Cross-functional collaboration with technical teams.
Protocols & Performance:
Deep knowledge of QoS tuning, IGMPv3, PIM-SM, and NMOS IS-04/05.
Operational Excellence:
Skilled in high-pressure, real-time environments with precision and reliability.
Security & Optimization:
Strong background in network security (Palo Alto).
Expertise in traffic optimization and load balancing (F5 LTM/GTM).
Information Technology Engineer
Network technician job in New York, NY
Mid-Level IT Engineer
Experience: 4+ years
Salary: $180,000-$250,000 all-in (flexible)
About the Role:
A growing finance firm is seeking a versatile Mid-Level IT Engineer to join their small, fast-paced technology team. This “jack-of-all-trades” role combines user support, desktop engineering, and IT infrastructure projects. The engineer will work closely with the internal application development team and may occasionally support infrastructure needs on the application side.
Responsibilities:
Provide end-to-end user support for VIPs, including troubleshooting, application support, and onboarding/offboarding.
Manage and maintain desktop environments using Intune, Autopilot, and related tools.
Plan, implement, and support IT infrastructure projects, including cloud and on-premises systems.
Handle all phases of technology projects: scoping, buy vs. build analysis, vendor research, POCs, vendor onboarding, implementation, deployment, and user training.
Collaborate closely with cross-functional teams to ensure technology solutions meet business needs.
Maintain documentation, dashboards, and reporting related to IT operations and projects.
Qualifications:
5+ years of experience in IT support, desktop engineering, or IT infrastructure projects.
Experience in fast-paced finance environments such as hedge funds or private equity preferred.
Comfortable interacting with executives and VIPs, with strong communication skills.
Proven ability to manage multiple projects with minimal guidance.
Technical Skills / Tools:
Azure / Office365
Intune / Autopilot
Netskope / Zscaler
Egnyte, iManage, or other SaaS DMS
Azure DevOps / Terraform
Cisco / Palo Alto networking equipment
Perks & Benefits:
Flexible salary structure within $180-$250k all-in.
Commuting fees covered.
Free breakfast and lunch onsite.
Hybrid flexibility: onsite 5 days/week with summer remote options.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Lead Network Engineer
Network technician job in New York, NY
Lead Network Engineer | 160-175k Salary and a 20k-30k bonus.
In this role, you will be responsible for designing, implementing, and supporting secure, high-performance network environments across our organization. You will work closely with Systems, Cloud, and Security teams to ensure our network is reliable, scalable, and protected against emerging threats.
What's in it for you
Competitive salary + bonus
Hybrid working model
Opportunities for growth into architecture, cloud, or cybersecurity tracks
Strong engineering culture with continuous learning
Comprehensive benefits package
What You'll Do
Design, implement, and maintain LAN, WAN, WLAN, and SD-WAN infrastructures
Configure and manage routers, switches, firewalls, VPNs, and load balancers
Support and optimize network performance, monitoring tools, and traffic analysis
Troubleshoot complex network issues across Layer 1-7
Implement network security best practices, including segmentation, policy enforcement, and firewall rule management
Collaborate with cross-functional teams on infrastructure projects and migrations
Maintain documentation of network diagrams, configurations, and processes
Participate in on-call rotation for high-priority incidents and escalations
Evaluate new networking technologies and contribute to roadmap planning
What We're Looking For
3-7+ years of experience as a Network Engineer or similar role
Strong hands-on experience with Cisco, Fortinet, Palo Alto, or similar enterprise networking platforms
Proficiency with routing and switching protocols (BGP, OSPF, EIGRP, STP, VLAN, VXLAN)
Experience with firewalls, VPNs, IDS/IPS, and network access control solutions
Familiarity with cloud networking (Azure, AWS, or GCP) a plus
Experience with monitoring tools (SolarWinds, PRTG, Datadog, LogicMonitor, etc.)
Scripting or automation skills using Python, Ansible, or similar tools a plus
Strong documentation and communication skills
Relevant certifications preferred: CCNA, CCNP, Network+, CCIE
Click the button below to apply!
NG911 Network Engineer
Network technician job in New York, NY
Contact Details:
1. Poonam Khandelwal
Email: poonam.khandelwal@peer-consulting.com
Cell: (732) 797-9766
Duration: 12 Months
Years of Experience: 15+ Years
Required Hours/Week: 35Hrs./Week
Job Description:
The NG911 Subject Matter Expert (SME) needed to continue the project work for the Class 1/2/3 and Call Handling upgrades of the Next Generation 9-1-1 emergency call system and provide expertise and technical knowledge during the configuration, and test phases.
Evaluate and recommend network architecture solutions based on performance, stability, availability, cost-efficiency, and development requirements needed to support new applications and the users in 9-1-1 call taking and dispatch environment.
Work with vendor(s) and project manager(s) to develop, review, and update network architecture standards related to the overall system architecture.
Collaborate with and advise colleagues on policies and procedures, and best practices for network infrastructure.
Develop and coordinate system lifecycle management with IT Services including developing or reviewing asset configuration and security for network system.
Manage the implementation and execution of the requirements management process, including elicitation and verification.
Mandatory Skills:
At least 12 years of hands-on experience at senior level as an audio/telephony systems SME.
Minimum 12 years of experience in a particular technical and/or business application, product, platform, methodology.
Network Design and Architecture:
Topology Design: Ability to design network topologies based on organizational requirements.
Scalability Planning: Designing networks that can scale with organizational growth.
Routing and Switching:
Routing Protocols: Proficiency in protocols such as OSPF, EIGRP, and BGP.
Switching Protocols: Knowledge of VLANs, STP, and other switching technologies.
TCP/IP Protocols:
Understanding of TCP/IP: In-depth knowledge of the TCP/IP protocol suite.
Subnetting and IP Addressing: Ability to design and implement IP addressing
Network Troubleshooting:
Diagnostic Tools: Utilizing tools like ping, traceroute, and network analyzers.
Problem Resolution: Efficiently identifying and resolving network issues.
Network Protocols and Standards:
Ethernet, VLANs, and STP: Deep understanding of Ethernet technologies.
IPv6 Implementation: Knowledge of IPv6 and its implementation.
Documentation and Reporting:
Network Documentation: Maintaining comprehensive network documentation.
Report Generation: Creating reports on network performance and incidents.
Desirable Skills and Experience:
Team Collaboration: Working effectively with cross-functional teams.
Client Communication: Communicating technical information to non-technical stakeholders.
Learning Agility: Willingness and ability to quickly learn new concepts and technologies.
Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
Information Technology Support Engineer
Network technician job in Jersey City, NJ
Tasks and Responsibilities:
Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
Perform basic network troubleshooting, ie Wi-Fi and printer issues
Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure
Requirements:
4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
Experience with Azure AD / Entra ID management
Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
ITIL knowledge or certification is a plus
Any Microsoft certifications are a strong advantage
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team
Desktop Support Technician - Contract (On-Site in the Bronx)
Network technician job in New York, NY
The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time.
This position serves as the primary onsite presence and works closely with remote support and backend engineering teams.
Core Responsibilities (Current Scope)
Provide in-person end-user support for workstations, laptops, and peripherals.
Troubleshoot and resolve common issues related to:
Windows OS
Microsoft 365 applications
Printers, scanners, and basic peripherals
Perform local application installs and removals, including:
Line-of-business applications
Updates and minor version changes
Execute Windows Updates and basic system maintenance tasks.
Assist with user onboarding and offboarding, including:
New device setup
Equipment swaps
Access validation
Perform basic troubleshooting of:
Network connectivity
Wi-Fi issues
Login and profile problems
Coordinate with remote support and escalate issues appropriately.
Document work performed and follow standard support procedures.
Growth & Learning Expectations
This role is expected to grow over time. As experience increases, responsibilities may expand to include:
Exposure to Intune-enrolled devices
Basic understanding of identity-related issues
Participation in larger deployments or refresh projects
Handling more complex tickets before escalation
Learning is expected; perfection is not.
Required Skills & Experience:
1-3 years of experience in an IT support or help desk role.
Comfortable working with Windows desktops and laptops.
Experience installing applications locally and performing basic system maintenance.
Basic understanding of:
User accounts
Permissions
Networking fundamentals
Strong customer service and communication skills.
Ability to work independently while knowing when to escalate.
Preferred (Nice-to-Have):
Prior onsite or desk-side support experience.
Familiarity with Microsoft 365 admin portals (basic level).
Exposure to Intune or device management tools (not required).
Social Care Network Supervisor
Network technician job in New York, NY
Social Care Network Supervisor
Salary Range: $47,000 - $53,000 per year
Reports to: Director of Community Health
This position is Full Time and 100% In Person
For 67 years, LSA Family Health Service, a community-based nonprofit in East Harlem, has supported thousands of diverse and immigrant families striving to build better lives. LSA provides families with the most critical resources they need - food, clothing, healthcare, education, a safe home, and advocacy services. We believe by supporting and empowering families, our entire community will thrive.
Position Overview: LSA Family Health Service is partnering with Care Compass Collaborative (CCC) to provide Social Care Screening & Navigation services in the East Harlem community. The Social Care Navigator (SCN) Supervisor is directly responsible for training, supporting, & overseeing all Social Care Navigators (SCNs), as well as completing SCN screening & navigation services as needed.
The Social Care Network Supervisor will provide both people-centered and technical support to assist with case management, training, relationship building and medical billing.
The Location: This is a full-time in person position at our Center in East Harlem with some travel to other sites in the neighborhood and occasional travel to other sites in New York City for events, training and collaboration with partner organizations.
Skills & Experience:
Associate's Degree in health, human services, or related field is required.
Bachelor's degree in health, human services, or related field is preferred.
Community Health Work experience is preferred and related certifications are desirable.
Experience in healthcare, community-based services and/or social welfare is required.
Experience working with at-risk populations preferred.
Medical Billing experience is preferred.
Experience working with individuals who have asthma and/or providing educational outreach about asthma to the public is preferred.
Fluency in Spanish is preferred. Fluency in Mandarin or other languages spoken in the East Harlem community is desirable.
Must have a demonstrated commitment to social justice, health equity, and community empowerment
Strong interpersonal and communication skills are required for both individual encounters and public engagement. You must be able to communicate clearly both verbally and in writing.
Experience working with database or electronic record systems is required.
Experience working with UnitedUs or similar case management platforms is strongly preferred.
Responsibilities:
Train, support, & maintain direct supervision of Social Care Navigators to ensure successful & streamlined service delivery.
Provide comprehensive Social Care Navigator (SCN) services, including screening & navigation services to eligible Medicaid Members via phone, in-person, and virtually.
Utilize the UniteUs Database in conjunction with the Accountable Health Communities (AHC) Health Related Social Needs (HRSN) Screening Tool to screen Medicaid Members with a variety of HRSNs.
Conduct Eligibility Assessments for eligible Medicaid Members whose initial screening identifies unmet HRSN needs.
Connect eligible Medicaid Members to services, care providers, & community resources to ensure their HRSNs are met.
Develop Social Care Plans for eligible Members, including a summary of needs, eligibility, individualized strategies, interventions & an up-to-date list of navigated resources &/or services.
Benefits: Health, dental and vision insurance. A 403(b) retirement plan. A generous time off policy including up to 12 personal, 15 vacation and 12 sick days per year in addition to paid holiday closures.
To Apply: Email a resume and cover letter to *********************** with “Social Care Network Navigator” in the subject line or apply via LinkedIn.
LSA Family Health Service (LSA) provides equal employment opportunities to all applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service in accordance with applicable federal, state and local laws
LSA Family Health Service
Network Engineer
Network technician job in Secaucus, NJ
We are seeking a motivated Network Engineer for our client who 3+ years of hands-on experience supporting and maintaining enterprise network environments. The ideal candidate has a solid foundation in networking fundamentals and practical experience with key security and infrastructure tools such as DLP Forcepoint, Cisco networking, Fortinet firewalls, HPE servers/storage, and Arctic Wolf MDR. This role will assist in day-to-day network operations, troubleshooting, and implementation of improvements across our infrastructure.
This is a contract-to-hire opportunity with one of Verinext's clients, onsite in Secaucus, NJ.
Requirements
Responsibilities
Support, maintain, and troubleshoot enterprise network systems including switches, routers, firewalls, and wireless infrastructure
Manage and monitor Cisco networking equipment, performing configuration changes and resolving connectivity issues
Administer and support Fortinet firewalls, including rule updates, VPN configuration, and security event analysis
Assist with deployment, configuration, and maintenance of HPE server and storage solutions
Work with DLP Forcepoint to ensure data loss prevention policies are properly configured, monitored, and tuned
Partner with the security team to monitor alerts and incidents via Arctic Wolf MDR, responding to potential threats and escalating as appropriate
Participate in network upgrades, new hardware rollouts, and ongoing optimization projects
Document network configurations, processes, and troubleshooting steps
Provide Tier 1-2 support for network-related tickets and escalate complex issues as needed
Ensure systems align with security, compliance, and best-practice standards
Required Skills & Experience
3+ years of hands-on experience in network administration or engineering
Strong working knowledge of Cisco networking (routing, switching, VLANs, ACLs, wireless)
Experience configuring and supporting Fortinet firewalls (FortiGate, VPN, security policies)
Practical experience with DLP Forcepoint for data protection and policy management
Exposure to HPE server and storage platforms (ProLiant, Nimble, etc.)
Familiarity with Arctic Wolf MDR monitoring and responding to security alerts
Solid understanding of TCP/IP, DNS, DHCP, subnetting, NAT, VPNs, and standard networking principles
Experience supporting Windows and/or Linux network environments
Strong troubleshooting skills and the ability to work efficiently in fast-paced environments
Excellent communication, documentation, and teamwork skills
Preferred (Nice-to-Have)
Relevant certifications such as CCNA, Network+, Fortinet NSE, or similar
Experience with virtualization technologies (VMware, Hyper-V)
Basic scripting or automation experience (PowerShell, Python)
Exposure to cloud networking (Azure, AWS)
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Field Support Engineer
Network technician job in Paramus, NJ
Field Support Engineer / Nexthink Systems Analyst (Onsite)
Full-Time Employment with CLIENT
Work Type: 100% Onsite
A hybrid role combining Field Support Engineering with Nexthink Systems Analysis. The engineer will provide in-person technical support for end users and local hardware while configuring and analyzing the Nexthink Digital Experience platform to identify and solve IT issues proactively.
Key Responsibilities:
Field Support (50%):
• Provide onsite support for desktops, laptops, peripherals, and mobile devices.
• Perform break/fix repairs, imaging, device deployments, and refresh cycles.
• Troubleshoot OS, software, VPN, and network connectivity issues.
• Support printers, AV, conference rooms, and other onsite systems.
• Maintain accurate documentation and asset inventory.
Nexthink / Systems Analyst (50%):
• Configure Nexthink dashboards, alerts, and investigations.
• Analyse endpoint performance and user experience data.
• Identify trends and recommend proactive improvements.
• Create reports and automate monitoring insights where possible.
• Assist with incident correlation and digital experience optimization.
Required Skills:
• 3-5+ years of desktop / field support experience.
• Strong hands-on troubleshooting across Windows/mac OS.
• Experience with Nexthink (configuration, analysis, dashboards, or investigations).
• Familiarity with ServiceNow or similar ticketing tools.
• Excellent communication and customer service mindset.
• Ability to handle physical hardware tasks.
Preferred Qualifications:
• Nexthink certifications.
• PowerShell/Python scripting exposure.
• Enterprise or multi-site support experience.
SAP ABAP Technical Lead, Finance PTP Systems
Network technician job in Englewood, NJ
Job Title: Technical Lead, Finance PTP Systems (Normally they are Techno-functional leads)
Employment Type: Contract-to-Hire
Rate: Competitive market rate
Job Description:
The Technical Lead, Finance PTP Systems is responsible for leading the design, development, integration, and ongoing support of Procure-to-Pay (PTP) technology solutions within the Finance ecosystem. This role ensures that PTP platforms (e.g., SAP, Oracle, Coupa, Ariba, Workday, or custom ERP solutions) are stable, scalable, secure, and aligned with business objectives. The Technical Lead partners closely with Finance, Procurement, IT Architecture, and external vendors to deliver high-quality system enhancements and ensure end-to-end process excellence.
Key Responsibilities
1. Technical Leadership & Architecture
Lead the technical strategy, architecture, and roadmap for PTP systems and integrations.
Translate business requirements into scalable technical solutions and system designs.
Define and enforce technical standards, integration patterns, and best practices.
Provide technical oversight to developers, analysts, and external consultants.
2. System Development & Integration
Design, build, and configure PTP applications, workflows, enhancements, and extensions.
Oversee integrations with ERP, procurement platforms, payment providers, banking systems, and third-party tools (AP automation, OCR, supplier portals, etc.).
Ensure data integrity, system performance, and adherence to security/compliance requirements.
3. Production Support & Continuous Improvement
Lead incident management, root-cause analysis, and resolution of technical issues.
Monitor system performance and proactively identify areas for optimization.
Manage system upgrades, patches, and release cycles.
Ensure proper documentation for configurations, integrations, and custom developments.
4. Stakeholder Collaboration
Partner with Finance (Accounts Payable, Procurement, Treasury, Controllership) to understand business needs and process pain points.
Collaborate with product owners to groom backlogs and prioritize enhancements.
Communicate complex technical issues in business-friendly terms.
Coordinate with vendors and implementation partners to deliver high-quality solutions.
5. Governance, Compliance & Risk Management
Ensure solutions comply with internal controls (SOX), audit standards, and cybersecurity requirements.
Support user access governance, segregation of duties, and data privacy standards.
Maintain robust change-management processes.
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
6-10+ years of experience supporting or developing PTP/Procurement/Finance systems.
Strong technical expertise in ERP or PTP platforms (SAP PTP, Oracle P2P, Workday Financials, Coupa, Ariba, etc.).
Proficiency with integration technologies (APIs, middleware, EDI, SFTP, REST/SOAP web services).
Experience leading technical teams or acting as a senior technical SME.
Solid understanding of end-to-end Procure-to-Pay processes (vendor setup, PO processing, invoice automation, AP, payments).
Strong analytical and problem-solving skills.
Preferred Qualifications
Experience in global, multi-entity, or shared-services environments.
Exposure to AP automation tools (Kofax, Medius, Basware, etc.).
Familiarity with Agile/Scrum methodologies.
Experience with financial reporting, GL accounting flows, and related Finance systems.
Cloud platform experience (AWS, Azure, GCP) is a plus.
Data Center Engineer
Network technician job in Edison, NJ
Data Center Engineer - Onsite Contract
Are you a hands-on engineer who thrives in fast-paced, technology-driven environments?
We're looking for a Data Center Engineer to join our team in Edison, NJ and help keep critical infrastructure running smoothly. You'll play a key role in ensuring that hardware, connectivity, and systems operate efficiently, while collaborating with vendors and internal teams to deliver seamless operations.
Responsibilities
Set up and configure servers, storage, and networking devices in data centers and office tech spaces
Ensure all systems are properly connected, powered, and operational
Track and maintain inventory of IT assets using DCIM or similar tools
Support planned upgrades and changes while minimizing service interruptions
Monitor environmental conditions to maintain optimal equipment performance
Qualifications
5+ years of experience working in data center or infrastructure engineering
Hands-on experience with server, storage, and network device setup
Familiarity with asset tracking tools and infrastructure monitoring
Understanding of power distribution, airflow, and environmental management
Basic networking knowledge (OSI layers 1-3)
Comfortable working onsite at various locations and adapting to shifting priorities
Network Engineer
Network technician job in Ridgewood, NJ
The Role
We are looking for a Network Engineer to join our IT team to handle the design, implementation, and maintenance of our internal and client-side network infrastructure. You will play a key role in ensuring the stability, security, and performance of our networks, enabling us to deliver exceptional service to our clients and support our internal operations effectively.
You should be comfortable with everything from troubleshooting network issues to supporting end-user systems, and contributing to network improvements within the company and on our deployed microgrids.
This role will report to our Senior Manager of IT and be based at our HQ in Ridgewood, NJ, with travel up to 20% of the time.
Key responsibilities will include:
Network Design & Implementation:
Plan, design, and implement network solutions for both internal use and client sites, utilizing routers, switches, firewalls, wireless access points, and other network devices.
Conduct on-site client assessments to understand their needs and develop tailored network architectures.
Ensure network designs meet performance, security, and scalability requirements, incorporating redundancy and future-proofing best practices.
Network Maintenance & Optimization:
Proactively monitor network performance, analyze metrics, and identify areas for improvement.
Perform regular maintenance and optimization of network devices and services to ensure reliability and maximize throughput.
Security & Compliance:
Implement and maintain network security best practices, including firewalls, VPNs, and intrusion detection/prevention systems.
Ensure the security of both internal and client systems, adhering to industry regulations.
Troubleshooting & Support:
Provide Tier 1/2/3 support for network-related issues, resolving escalated or complex problems remotely and on-site at client locations.
Respond to inbound support requests, collaborating with the help desk to address and resolve network incidents promptly.
Work with vendors and service providers to address outages and equipment failures effectively.
Documentation & Reporting:
Maintain comprehensive network diagrams, standard operating procedures (SOPs), and configuration records.
Generate reports on network health, capacity planning, and performance trends to support strategic decision-making.
Collaboration & Stakeholder Engagement:
Collaborate effectively with the Sr. IT Manager and team leads to align network strategies with business objectives.
Participate in cross-functional teams to evaluate and integrate new technologies, expanding and upgrading infrastructure as needed.
The Ideal Candidate
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of hands-on experience in network engineering or a similar role.
Professional certifications (e.g., CCNA, CCNP) are strongly preferred.
In-depth knowledge of routing protocols (e.g., BGP, OSPF), switching technologies (VLANs, STP), and firewall configurations.
Familiarity with SCADA devices, FortiGate firewalls, and Teltonika modems is highly desirable.
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and logging systems (SIEM solutions).
Familiarity with cloud networking environments (AWS, Azure, or GCP) is a plus.
Strong troubleshooting skills to diagnose and resolve network issues in both on-premise and client-site environments.
Excellent problem-solving and analytical abilities.
Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders, including clients.
Detail-oriented with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
Team player with a collaborative mindset and a customer-focused approach.
Willingness to travel to US-based client sites as necessary.
Ability to participate in an on-call rotation when required.
This is a great opportunity to have a long-term impact on a fast-paced, private equity-backed growth business. Some of the core virtues embraced by Scales' employees include:
Do the Right Thing
Act Like an Owner
Hustle
Demand Results
Go Together
Evolve or Disappear
We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.
About Scale Microgrids
Scale is redefining resilience, with advanced microgrids that go beyond traditional backup power solutions to give businesses the power to adapt and thrive amid all of today's growing energy challenges. As a vertically-integrated provider of turnkey advanced microgrid systems, Scale combines project design, engineering, and execution expertise with microgrid-as-a-service financing to offer our customers systems that are optimized to deliver maximum value from day one while ensuring ultra-reliable operations and fast time-to-power.
Scale is backed by EQT, a firm with ~$250B in assets, bringing a depth of experience, resources, and capital that will enable Scale to continue pursuing our vision of powering the world with distributed energy. The investment enables Scale to own and operate billions of dollars in distributed generation assets. To learn more about Scale Microgrids, please visit ********************************
About EQT
EQT is a leading purpose-driven global investment organization with EUR 246 billion in total assets under management, divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership. To learn more about EQT, please visit *********************
Scale strives to attract and retain a workforce that reflects the composition of our customer base and communities. We are committed to providing a work environment that provides everyone with equal access and opportunity to contribute and drive meaningful outcomes. We encourage applicants from all backgrounds to apply and will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.