Computer Forensic Analyst
Network technician job in Seattle, WA
Facility Location
F & TSD LABORATORY
301 UNION ST
SEATTLE WASHINGTON 98101
Information
TITLE: FORENSIC COMPUTER ANALYST
GRADE: W2 - 02
FLSA DESIGNATION: Exempt
OCCUPATION CODE: 2210-0218
NON-SCHEDULED DAYS: Saturday/Sunday
HOURS: 08:00 A.M. to 04:00 P.M.
BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave.
Functional Purpose
Conducts forensic analyses of digital and other multimedia evidence utilizing appropriate scientific methodologies, forensic techniques, and quality assurance practices in support of criminal and administrative investigations.
DUTIES AND RESPONSIBILITIES
1. Conducts forensic examinations of digital and other multimedia evidence through the application of scientific practices for the recognition, collection, analysis, and interpretation of digital evidence for criminal and civil law or regulatory purposes.
2. Examines and analyzes evidence and interprets scientific observations and data to render conclusions, form opinions and produce reports utilizing a full range of electronic search methods and forensic examination techniques.
3. Provides expert witness testimony; produces comprehensive reports and illustrative exhibits for federal, state, and local judicial proceedings at a level sufficient to explain evidence interpretations and conclusions from forensic examinations and scientific data to a lay audience.
4. Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence; participates in crime scene evidence collection activities in major field investigations; ensures evidence handling requirements are met.
5. Performs ongoing evaluation and validation of laboratory instrumentation and methods, operating protocols, and safety practices under supervision; maintains awareness of safety procedures and identifies possible physical conditions and/or laboratory procedures that may create unsafe conditions.
6. Delivers training in laboratory services, evidence collection, crime scene processing and field examination.
7. Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems.
8. Acts as liaison with postal management and federal, state, and local organizations on technical developments, forensic methods, and investigative problems of common interest.
9. Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the cause and extent of a breach.
Requirements
1. Ability to communicate orally and in writing in order to prepare reports of examination results and conclusions, and provide testimony as an expert witness before state, federal or other judicial bodies.
2. Ability to provide training related to laboratory services, evidence collection, and field examination.
3. Knowledge of evidence collection, preservation, packaging and shipment procedures sufficient to serve as a technical advisor in such matters and to ensure evidence handling requirements are met.
4. Knowledge of forensic science techniques, laboratory protocols, research methodologies, quality assurance standards and computer forensic and cyber security examination procedures, instrumentation and software sufficient to properly access, preserve, and extract appropriate evidence from a variety of media and conduct detailed and complex analyses and interpretation of the value of evidentiary items.
5. Ability to render conclusions/opinions and make recommendations based on forensic practices of recognition, collection, and interpretation of digital and multimedia evidence related to computer forensic examinations.
6. Ability to conduct and document scientific research related to computer forensic examinations.
7. EDUCATION/CERTIFICATION: Bachelor's degree in computer sciences, forensic science, or a closely related field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education. NOTE: Employees in the Forensic Computer Analyst or Forensic Computer Analyst Sr position prior to June 27, 2015, are exempt from this requirement.
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.
Applicants must also be a U.S. citizen or have permanent resident alien status.
Information Technology System Administrator
Network technician job in Seattle, WA
IT Systems Administrator - 6 month contract role
Hybrid: 3x a week onsite
Compensation: $42-50/hr
Our client is seeking a skilled and proactive IT Systems Administrator to join their team. This role is ideal for someone who thrives in a dynamic environment and is passionate about maintaining and enhancing IT infrastructure. The position requires onsite presence twice a week, offering a balanced hybrid work model.
About the Role As the IT Systems Administrator, you will be responsible for managing, maintaining, and improving the company's IT systems, servers, and networks. You'll play a key role in ensuring system reliability, security, and performance while supporting end-users and collaborating across teams.
Key Responsibilities
Install, configure, and maintain servers, networks, and IT infrastructure components
Monitor system performance and conduct regular maintenance to ensure optimal operation
Provide technical support to end-users, resolving hardware and software issues efficiently
Implement and maintain security protocols to safeguard data and systems
Document system configurations, procedures, and troubleshooting guides
Collaborate with IT staff, vendors, and stakeholders on project planning and execution
Apply updates, patches, and configuration changes in line with industry best practices
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum of 3 years' experience in IT systems administration
Proficient in managing Windows and Linux servers and networks
Experience with virtualization technologies such as VMware or Hyper-V
Familiarity with cloud platforms like AWS or Azure is a plus
Skilled in scripting and automation (PowerShell, Python preferred)
Strong understanding of IT security principles
Excellent troubleshooting and communication skills
Certifications such as CompTIA Network+ or Microsoft Certified: Azure Administrator are highly desirable
Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws.
Senior Desktop Support Technician
Network technician job in Seattle, WA
The Senior Desktop Support Technician is responsible for delivering high-quality end user support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment. This role serves as an escalation point for complex issues, driving timely resolution while ensuring positive customer experiences. In addition, this position contributes to system enhancements, security initiatives, and operational improvements aligned with ITIL-based service delivery standards.
Responsibilities
Provide Tier 2/3 support for hardware, software, O365 applications, and desktop services across on-site and remote workforce environments.
Administer and maintain Microsoft endpoints, including Group Policy, Azure Active Directory, and Intune MDM.
Deploy, secure, and manage Windows operating systems and core productivity tools using modern deployment methodologies (Autopilot, imaging, scripting, etc.).
Troubleshoot and support enterprise infrastructure components such as DHCP, DNS, TCP/IP networking, VPN access, and endpoint security tools.
Maintain ServiceNow records across incidents, requests, changes, and CMDB items, ensuring accurate documentation and SLA adherence.
Support antivirus and antimalware protection, device encryption standards, and patch/upgrade cycles to maintain compliance and reduce risk.
Participate in scheduled maintenance, technology rollouts, and continuous improvement projects that enhance end-user experience and IT operations.
Act as a customer advocate by explaining complex technical issues clearly and ensuring issues are resolved efficiently with minimal business disruption.
Mentor junior technicians and collaborate with IT engineering teams on escalations and service enhancements.
Key Knowledge, Skills & Abilities
Strong knowledge of O365 administration and Dell/Microsoft hardware platforms
Understanding of ITILv3 or related service delivery frameworks
Proficiency with Microsoft Windows Server and Windows desktop OS, Group Policy, Azure AD, and Intune
Experience with OS deployment, scripting, antivirus/antimalware, device encryption, and core systems infrastructure (DHCP, DNS, networking)
Familiarity with ServiceNow, especially IT Service Management and IT Operations modules
Ability to troubleshoot root causes and implement efficient long-term solutions
Excellent customer service, communication, analytical, and prioritization skills
Skilled in articulating complex concepts in a user-friendly manner
Demonstrated success working independently and within collaborative team environments
Ability to multitask, remain calm under pressure, and manage competing operational demands
Self-starter with the capability to operate under minimal supervision while supporting requests, incidents, maintenance, and project work
Systems Administrator
Network technician job in Seattle, WA
As a Systems Administrator, you will provide support by responding to issues involving the installation, maintenance and support of Windows servers, server applications, printers, hardware, LAN/WAN, and other computer peripherals and company devices.
What you'll be doing:
Provide outstanding customer service responding to users calls, emails and helpdesk tickets
Resolve technical issues with equipment including desktops, servers, printers and OS
Configure and install desktops, laptops, servers and printers
Windows systems administration including GPO configurations, Active Directory, DNS, DHCP, IIS, and file server experience
Assist with network hardware (physical & virtual using VMWare), software and operating systems
Linux, M365, SCCM and Oracle database administration experience
Maintain documentation for implementations, maintenance, upgrades and inventory
Maintain a high level of security, including up-to-date security software releases including TLS/SSL certificate management
Ensure backups performed, monitored and maintained for all servers and company devices with experience in VEEAM and Netbackup
Demonstrated experience with PowerShell scripting
Represent client in a professional manner and provide outstanding customer support
This position is scheduled to work 100% on-site in our Seattle office (Eastlake).
Who you are.
Educated. Bachelor's degree or equivalent experience; MCSE certification preferred
Experienced. 3-5 years of experience as a systems administrator or similar position
Knowledgeable. Troubleshooting (hardware/software/networks), Windows desktop/server administration, O365, VMWare & Active Directory
Team Player. Work independently and as a productive and contributing member of a team
Meticulous. Strong attention to detail with ability to quickly assess and analyze problems
Service Minded. You deliver customer support like you expect to receive it: with excellence
IT Support Technician
Network technician job in Seattle, WA
IT Support + AV
We are looking for an IT support technician to support growth in both Seattle and Bellevue, they want somebody able to work in both offices.
-Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF,
-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
-Building good relationship with 3rd party software/hardware vendors;
-AV Support (Google Meets)
-Documentations
$34.79 per hour + PTO federal holidays.
W2 contract
Requirements:
-1-2 + years experience working as IT support/service desk;
-Jira + AV Support
-Excellent client facing and problem solving skills, creative thinking and sociable personality
System Administrator
Network technician job in Tukwila, WA
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ********************
Job Title: Datacenter Manager
Work Location
Tukwila, Washington, United States
Job Description:
Experience in data center operations
People management
Planning and tracking the upcoming qualifications
Expert in Azure Devops power BI and MS Excel
Driving PM planning TRR meetings
Coordinate with offshore and Onshore team
Coordinate with PM and Lab techs for day to day operations
Coordinate with MS qual leads about the progress update bugs qual report etc
Creating documents based on the new learnings and sharing with the team
Identify and suggest the areas of automation
Work with Supply Chain and Capacity Planning teams on planning the qualifications of different components DIMMs HDD SATA SSD M 2 NVMe E1 L and E1 S
Review priorities between production and spares to create allocation plans for constrained materials
Coordinate with Logistics for packing and shipping the SKU to manufacturer
Support lab shipping receiving logistics and manage inventory of equipment and materials
Good Communication with Customer and internal teams
Planning disaster recovery procedures
Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
Manage lab as needed and maintain area in accordance with safety standards
Manage and maintain test hardware test racks and test equipment in the lab
Server Architecture and debugging the server components
Ability to troubleshoot and diagnose servers and technical issues
Handson experience with cabling power distribution rack mounting and other data center operations
Installing and Configuring Windows Ubuntu and CentOS operating systems ISO VHD using WDSSCCM PXE server and USB
Installing maintaining and supporting network equipment including VPN Firewalls routers proxy servers switches WAN accelerators SCCMPXE DNS and DHCP
Setup and maintenance of small cluster of Virtual Machine hosts hosting 100 Virtual Machines
Training sessions within the team
Position is 100 in person during business hours Following customer holiday calendar
Procuring network equipment and managing network installation
Designing and implementing new network solutions andor improving the efficiency of current networks
Configuring firewalls routers and switches to maximize network efficiency and security
Maximizing network performance through ongoing monitoring and troubleshooting
Arranging scheduled upgrades
Investigating faults in the network
Updating network equipment CISCO Arista Dell to the latest firmware releases
Reporting network status to key stakeholders
Implementing disaster recovery procedures
PowerShell scripting
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Support Engineer
Network technician job in Seattle, WA
IT Support Engineer II (Onsite)
Pay: $30-$35/hour
Contract: 3 months (possible extension)
Schedule: Full time, onsite only (no remote). Must be flexible with worksite changes.
About the Role
We are seeking an experienced IT Support Engineer II to join our team in supporting a large, fast-paced corporate technology environment. This role serves as the first point of contact for technical support needs, working directly with corporate employees in person as well as through a ticketing system, chat, email, and phone.
Successful candidates will be customer-focused, highly adaptable, and comfortable supporting Mac, Windows, and Linux in a hands-on, onsite setting. This is not a remote or call-center role - onsite presence and flexibility are essential.
What You'll Do
Provide front-line technical support for corporate employees across multiple Seattle-area office locations.
Troubleshoot and resolve issues involving Windows, Mac, and Linux operating systems.
Field and respond to support inquiries via walk-ups, web chat, phone, email, and ticketing systems.
Diagnose end-user computing issues, identify root causes, test solutions, and follow through to resolution.
Document interactions and troubleshooting steps with accurate, detailed call logs.
Communicate clearly with users, ensuring understanding and satisfaction with completed work.
Follow established SOPs and use knowledge management resources effectively.
Maintain current awareness of IT policies and standards to provide accurate support.
Assist with triaging and escalating outages or system issues to minimize downtime.
Support teleconferencing systems and AV presentation technology as needed.
Adhere to shift schedules and attendance expectations.
Work flexible hours, including potential weekends and holidays.
Day-to-Day Rhythm
You will support employees directly at their assigned onsite location, resolving IT issues in person and through the ticketing system. While you will start at one primary site, your assigned location may change during the contract - flexibility is required.
Basic Qualifications
3+ years of recent, onsite IT support or IT helpdesk experience (hands-on, not remote-only).
Experience supporting Windows, Mac, and/or Linux in a corporate environment.
High school diploma or equivalent.
Associate degree in Computer Science, IT, or equivalent experience.
Strong troubleshooting background in both helpdesk and deskside support.
Excellent communication skills with both technical and non-technical stakeholders.
Ability to work independently and collaboratively.
Strong multitasking skills and commitment to quality work.
Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
Microsoft certifications such as MCSE or MCITP (Active Directory).
Advanced Linux administration experience.
Strong complex systems troubleshooting ability.
Ability to simplify and explain advanced technical concepts.
ITIL Foundation Certification.
What We're Looking For
Candidates with hands-on, onsite support experience - not remote call-center backgrounds.
Technicians focused on end-user support, not candidates trending heavily toward cybersecurity roles.
Proven flexibility to work across multiple office locations as needed.
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Azure Infrastructure & Network Specialist
Network technician job in Redmond, WA
Azure IoT Cloud Infrastructure Specialist
Serve as a technical advisor and subject matter expert for global smartbuilding portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead riskmitigation strategies, and equip internal teams and partners through documentation, training, and governance.
Key Responsibilities
IoT/OT Network & Security Advisory
Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners.
Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security.
Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices.
Produce risk assessments and mitigation plans for new integrations, vendor connections, and intersite traffic; track risks to closure.
Azure Platform & Enterprise Integration (Advisory)
Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services.
Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define leastprivilege controls and conditional access guardrails.
Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies.
Smart Building Systems Oversight
Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms.
Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns.
Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications.
Troubleshooting, Triage & Escalation
Act as a Tier3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces).
Lead root cause analysis (RCA) and write clear postincident reports with preventive actions, ownership, and timelines.
Run knowledgetransfer sessions and postincident reviews to build field/vendor capabilities and reduce repeat occurrences.
Lifecycle & Preventative Maintenance
Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones.
Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive riskreduction actions.
Standards, Training & Documentation
Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness).
Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control.
Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption.
Global Project Support & Governance
Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts.
Facilitate risk workshops and status readouts; provide executivelevel presentations on readiness, risk posture, and remediation progress.
Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability.
Onsite Technical Liaison (Hybrid)
Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide realtime triage and decision support.
Capture onsite findings and convert them into updated standards, patterns, and training content.
Qualifications
IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edgetocloud patterns.
Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines.
Identity & SSO: Handson advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and leastprivilege access patterns.
Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls.
Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences.
Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure.
Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.
UX Analyst
Network technician job in Bellevue, WA
Title: UX Analyst
Client: Global leader in Technology/ Electronics
Duration: 12 months with HIGH chance for extension or become permanent
Schedule: Hybrid, Monday-Thursday & Fridays Remote/WFH
Pay rate: $35-39/hr w2 + Benefits
Top Required Skills/experience
Deep understanding of design, product, UX.
Ability to apply strong critical thinking skills to design critiques and suggest alternative solutions.
Design portfolio, Work Samples, or Work Summary required to be considered.
Manger will not consider candidates with more than 5 years of professional experience.
Overview
Not hands-on design role but heavy communication role. The Mobile UX team is seeking a highly motivated UX analyst with strong project management skills. The candidate should possess comprehensive knowledge of the design cycle from research, requirements gathering, to design iteration, validation, and QA. In the role, the candidate will own the UX design aspect of a product's development process. They will review and analyze the latest UX, deliver UX feedback with alternative designs to company designers, and lead communications with North American mobile carriers as well as teams based in South Korea. In addition, they will be responsible for tracking, managing and resolving any UX related issues raised during the lifecycle of the product.
The candidate should possess a keen eye for good UX design with an ability to spot issues and generate ideas for improvement. The candidate will maintain quality from a project execution perspective, with the ability to identify risks and provide tactical support wherever appropriate. They will need to be aware of a project's schedule well-being and risks at all times, manage meetings, anticipate roadblocks, and keep stakeholders updated with a project's status. The candidate is expected to have excellent written and verbal communication to effectively communicate across multiple divisions and teams.
Qualifications
Bachelor's degree + 3 years of industry experience or 1+ years with a master's degree. Degree is preferred, but not required.
Deep knowledge of application architecture basic concepts, software design process, and UI/UX design deliverables.
Experience in designing Mobile application and involvement from research to delivering design artifacts.
Strong time and project management skills under tight deadlines managing multiple projects at the same time.
Experience working with cross-functional teams reporting to multiple stakeholders.
Excellent verbal and written communication and presentation skills.
Comfortable with ambiguity and strong ownership.
Design, research experience is required.
Working knowledge of usability testing.
Knowledge/experience in working with design and communication tools: Adobe, Sketch or other prototyping tools. skilled in Microsoft Office (PowerPoint, Excel, Word.
System Administrator
Network technician job in Keyport, WA
We are searching for a self-motivated, customer service focused Systems Administrator to join our Research Operations Information Technology (IT) Division at the Applied Research Laboratory (ARL) at Penn State University. This position will support ARL's West Coast operations, with the primary location being in Keyport, Washington. The Research Office IT Division provides systems design, administration, and support services for the enablement of key research functions.
ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.
You will:
Provide a broad scope of IT and technical support for ARL's West Coast operations
Ensure IT hardware and software follow proper system design, operations, configurations, and maintenance requirements
Update, modernize, and maintain existing test and evaluation systems to ensure reliable operation
Generate and maintain system and process documentation
Provide general consultative services to researchers on a broad scope of technology
Support field/in-water testing of underwater vehicles geared towards vehicle development
Required skills/experience areas include:
Advanced Linux and Windows administration and support
Fundamental understanding of networking concepts and technologies
Broad scope of IT hardware (server, workstation, networking, peripherals, etc.)
Demonstrated ability to work through difficult technical problems, using proper steps to define and formulate ideas to reach a solution
Success in environments where various forms of communication and organizational skills were crucial to be effective
Preferred skills/experience areas include:
Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required
Familiarity with DCSA, DoD, and/or IC Authorization to operate processes, procedures, and frameworks
Automation and management of Linux and Windows system configurations with scripting, policy, and management tools (shell scripting, Satellite, Puppet, Ansible, MCM, system and group policy, etc.)
Host firewalls, endpoint security, and vulnerability scanning tools
Research computing environments and projects
Knowledge of general scripting languages (Bash, PowerShell, Python, etc.)
Your working location will be fully on-site, located in Keyport, Washington. This position will require
Additional Posting Language (Full Time Staff Only)
Additional Posting Language (Full Time Staff Only)
ARL's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).
FOR FURTHER INFORMATION on ARL, visit our web site at ****************
IT Desktop Support/AV Technician
Network technician job in Redmond, WA
Job Title: IT Desktop Support/AV Technician
Job Type & Location: Onsite || Site Address: One Microsoft Way, Redmond WA 98052
Requirement : 5 days a week (Monday to Friday)
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.
Responsibilities
Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
Manage and track loaner/spare devices using customer-provided systems.
Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Manage conference room accounts (add/remove users, password resets, ownership updates).
Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
Coordinate with third-party vendors and procurement teams when required.
Support equipment replacement or reset during failures under guidance from central IT.
Ability to work at height when required (ladder/lift).
Maintain communication with onsite/offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes/SOPs.
Must-Haves
2-4 years of experience in IT and AV support.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.
Good-to-Haves
Experience using ITSM tools (ServiceNow, Jira).
Exposure to AV control systems or room management systems.
Basic understanding of AV-over-IP or networked AV environments.
Experience working in enterprise or fast-paced onsite environments.
Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
Audio Visual Support
Basic understanding of networking and TCPIP
Basic understanding of fiber, copper, network infrastructure
Crestron Fusion
Hardware support
Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\)
Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
Skilled Communications "Specialist," known for delivering clear and succinct messages without disclosing internal details.
Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
CompTI certA A+
OEM Certifications
Technical Support Analyst II
Network technician job in Seattle, WA
Title: Technical Support Analyst II
Duration: 6 month contract, possible extension
Pay: $25-30/hr W2
We are hiring a Technical Support Analyst II to be the primary onsite support for all regional Seattle locations. In this role, you will be the point of contact for all incoming IT Support issues via phone and ticketing system (ServiceNow).
Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback.
Duties and Responsibilities:
Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option.
Support IT team with routine set-up of workstations, phones and printers including office moves.
Occasional point-person working with IT Engineering team and vendors for on-site troubleshooting or installations as needed.
Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person.
Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests.
Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through.
Education Qualifications:
Associate's (AA) degree in computer science or related area of study preferred.
3+ years of experience in a customer service or IT support role is required; experience in a level 1 technical support role required.
Professional Qualifications:
Customer service focus; positive attitude, warm and caring demeanor.
Intermediate level proficiency with Windows Workstation OS's and MS Office programs with ability to learn new programs and software as needed.
CompTIA A+ Certification preferred (or plans to obtain such within 1 year of hire date).
Advanced level proficiency with Active Directory and Office 365 in a Windows environment.
Advanced troubleshooting skills.
Other Qualifications:
Must have valid driver's license and be willing to travel across metro area on as-needed basis.
Workplace Environment:
60% sitting, 40% standing/moving.
Adheres to dress code standards; appearance is professional, neat, and clean.
Must be able to lift to 50 lbs.
ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $25.00 - $30.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.
Network Engineer
Network technician job in Redmond, WA
Skills Required:
Experience Required - 7 to 9 years in IT Operations.
Relevant Experience - Minimum 4 -5 Years in Networking
Technical Skills -OSPF, BGP, Switching and Routing, VRF's, Multicast, DMVPN, VxLan, BGP/EVPN, 802.1x, Palo Alto and RADIUS
Technical Certification - CCNA and Palo Alto Certification (Preferred)
Job Responsibilities:
Design, implement, and support network infrastructure for large scale networks.
Experience with Palo Alto firewalls.
Monitor firewall logs, network traffic, and security events to detect and respond to security incidents in a timely manner.
Troubleshoot and resolve complex network security issues, including firewall misconfigurations, connectivity problems, and performance bottlenecks.
Design, deploy, configure, and manage Palo Alto Networks' firewall solutions, including Panorama management platform, Global Protect VPN, and Threat Prevention subscriptions.
Develop and implement network security policies, rules, and access controls based on industry best practices and regulatory compliance requirements.
Experience in Deploying Cisco and Palo Alto Devices.
Administrate Network Access Control Solutions such as Cisco ISE and Cisco DUO.
Experience with Cisco Nexus and Catalyst Series switches and Arista switches.
Deep understanding of various network protocols and technologies such as OSPF, BGP, MP-BGP, VRFs, multicast, DMVPN, VxLAN, BGP/EVPN, 802.1x and RADIUS
Escalation points for network support engineers.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
Routing and Switching Network Engineer
Network technician job in Redmond, WA
Routing and Switching Network Engineer Duration: Contract The Routing and Switching Network Engineer will be responsible for designing, implementing, and maintaining network infrastructure to ensure optimal performance, security, and scalability. This role requires collaboration with various teams to support business objectives, provide technical guidance, and troubleshoot complex network issues. The position is onsite in Plano, Texas, and requires 10+ years of experience in network engineering.
Responsibilities:
Develop and implement network architectures that align with business objectives.
Oversee the deployment and configuration of network devices, including routers, switches, firewalls, and wireless access points.
Coordinate with customers, SMEs, leads, and managers to understand and document network architecture.
Troubleshoot L2/L3 level issues and handle high-priority tickets (P1/P2), performing root cause analysis and permanent fixes.
Provide hands-on support for wireless networks, including Cisco and Meraki.
Handle P3/P4 tickets and guide offshore teams as needed.
Liaise with service providers for link-related services and coordinate with vendors/OEMs for hardware/software upgrades or replacements.
Train and provide knowledge transfer to other associates as necessary.
Monitor and maintain network performance, ensuring minimal disruptions.
Respond to network-related incidents and provide immediate solutions or escalate as necessary.
Create and maintain comprehensive documentation for network configurations and troubleshooting steps.
Implement and manage network protocols such as TCP/IP, OSPF, BGP, and VLANs.
Ensure network compliance with industry standards and regulations, conducting security assessments and vulnerability scans.
Collaborate with cross-functional teams and communicate effectively with stakeholders.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
10+ years of experience in network engineering.
Active Cisco/Extreme Network equivalent certification (CCNP or CCIE preferred).
Strong understanding of networking protocols and technologies (TCP/IP, BGP, OSPF, VLANs, etc.).
Experience with network hardware and software from vendors such as Cisco, Juniper, or Arista.
Hands-on experience with Extreme network switches, Cisco switches and routers, and Juniper routers.
Proficiency in scripting languages (Python, Perl, etc.) and automation tools (Ansible, Terraform, etc.).
Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Zabbix).
Strong analytical and problem-solving skills with excellent communication and interpersonal abilities.
Ability to adapt to rapidly changing technologies and work independently or as part of a team.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit *****************
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $50 - $55
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
Cleared IT Specialist
Network technician job in Bellevue, WA
8 Openings
Fully Onsite Bellevue, WA
***Must have CURRENT active DOD clearance***
We're hiring a Secret-cleared IT Specialist to support a secure cloud services team. This role involves basic IT troubleshooting, PowerShell, Active Directory, Exchange, and SaaS knowledge, with a focus on distributed computing and security protocols.
Core Responsibilities
Provide virtual escort services for non-cleared personnel in secure environments
Run pre-written commands, share results, and assist with troubleshooting
Collaborate with developers and engineers to resolve incidents and deploy workflows
Maintain security clearances and document escort activities
Use downtime for training and professional development
Must-Haves
Strong communication and customer service skills
Experience with production system maintenance (patching, certificates, service accounts)
Detail-oriented, self-motivated, and proactive learner
Willingness to work nights, weekends, and holidays
Team-oriented with global collaboration experience
Preferred Skills
PowerShell and Exchange Server experience
Active Directory administration (permissions, domains, provisioning)
Familiarity with TCP/IP, DNS, Hyper-V, VMs, Fiddler, Send Connectors
Programming/scripting in C# and PowerShell
SQL (T-SQL) for data retrieval
Technical writing for SOPs
Windows server and desktop support
Multi-tenant cloud troubleshooting
Information Technology Specialist
Network technician job in Seattle, WA
KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.
KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.
This is an in-person position in our Seattle, Washington office.
Essential Duties and Responsibilities
Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
Support IT-led projects and system rollouts in a hands-on environment
Troubleshoot user access issues on company devices
Provide technical support for video conferencing systems and meetings
Deliver user training on tools, applications, and IT policies
Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
Research, evaluate, and recommend new technologies to improve IT processes
Create, update, and manage IT process guides and training resources
Provide IT support and onboarding for new and existing employees
Assist with implementing and monitoring IT security measures
Travel to KBC offices as needed to provide onsite support
Preferred Qualifications
Strong understanding of IT asset management and lifecycle processes
Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms
Familiarity with IT security best practices and access management
Excellent communication skills with the ability to train and support non-technical users
Strong problem-solving skills with the ability to prioritize multiple requests
Experience working both independently and collaboratively across teams
Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT support, systems administration, or a related role
The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
Field Network Technician
Network technician job in Seattle, WA
Job Description
Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we've expanded to 30+ branches across 11 western states-including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are currently seeking a Network Technician with a passion for technology at our branch in Seattle,WA. Our ideal candidate will be energetic, have experience with problem-solving, and have the ability to meet urgent deadlines while maintaining accuracy.
Essential Job Duties
Connecting/installing office equipment to our customer's network
Set-up printing, scanning, scanning to e-mail, scanning to FTP, etc. Ensuring customer satisfaction
Remote troubleshooting and diagnosis of network connectivity issues
Qualifications
Professional networking
Net +
Good understanding of Windows Server environments (SBS,2008 R2 & 2012R2)
Advanced knowledge of networking protocols and concepts (Routing, Ports, TCP/IP, Network analysis tools)
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, Windows 10, and other mainstream Microsoft applications
Proficient with all Apple products
Strong communication skills and ability to work cohesively with clients
Ability to travel locally to different clients
Benefits
Advancement and growth into leadership roles
Team-player environment
DOE: $22-24/ HR
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Company car for work and personal use
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.
#LI-Onsite
Network Engineer, Operations and Support
Network technician job in Olympia, WA
The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates) a network of 2B+ active users of Facebook platform, 1B+ active users from Messenger, 1B+ users from Instagram and 1B+ users from Whatsapp. The ENS organization is organized into three global groups: "ENS Global Edge & Backbone Deploy," "ENS Foundation," and "ENS Global Operations." Each group has global scope across the lifecycle of support.The ENS Operations Team exists "to operate the world's most available, efficient, and useful network." Whether it's our day to day management of hundreds of technicians working to repair and maintain Facebook's global infrastructure, targeted reliability initiatives, or evolving our digital systems to improve efficiency and manage business risk, our team is accountable. We provide the services to manage network operations across data center, backbone, subsea, and edge locations; and on-network and off-network CDN infrastructure.This role will be part of a team of operations engineers that automate what makes sense to approach "Zero Touch Operations" and enable improved efficiency and productivity of our team members and vendor field workforces.
**Required Skills:**
Network Engineer, Operations and Support Responsibilities:
1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future
3. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies
4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers
5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code
7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures
8. Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites
9. Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes
10. Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base
11. Business Ownership: Represent the organization and manage interaction with third parties such as hardware, colocation, telecom carrier, and managed service partners
12. Project Leadership: Lead highly cross-functional infrastructure projects and programs in a matrix organization covering a range of areas (data center, production network, infrastructure, logistics, supply chain, compliance, legal, and software system engineering)
13. Communication: Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management
14. Travel: International and Domestic travel may be required up to 15 percent
**Minimum Qualifications:**
Minimum Qualifications:
15. Operations Center Experience: Minimum of 7 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale
16. Network Protocol: Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience
17. CDN and Edge: Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios
18. Repair Function: Minimum of 7 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure
19. Automation: Basic knowledge coding and automating in higher-level languages such as Python, Go, or JavaScript
20. Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers
21. Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results
22. Network and Infrastructure Design: Minimum of 5 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements
23. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
**Preferred Qualifications:**
Preferred Qualifications:
24. Facility Experience: Working within varied infrastructure environments, such as colocation facilities, cable landing stations, ILAs, owned data centers, or corporate campuses.
25. Software Systems Design: Experience organizing and executing digital transformation initiatives at both the oversight and practitioner levels.
26. Vendor Partner Experience: Partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors.
27. Data Design: Basic knowledge applying data-driven analysis and leveraging technologies like machine learning and predictive modeling algorithms to solve complex business problems.
28. Information Technology Functional Experience: Working within global network or infrastructure operations, deployment, design/engineering and/or support teams.
29. Professional Services: Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations.
30. Risk and Assurance Management: Experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines.
31. Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program
**Public Compensation:**
$133,000/year to $190,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Network Support Engineer Tier 2
Network technician job in Fife, WA
Job Details Remote Employee Location - Fife, WA Fully Remote Full Time $5500.00 - $7500.00 Salary/month Description
Continuant is expanding our Global Managed Services team and we're looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. If you enjoy troubleshooting real-world network issues, working across multiple vendors and platforms, and resolving problems others can't, this role is for you.
What You'll Do
Handle escalated network incidents and service requests from Level-1 support
Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause
Escalate complex or high-severity issues to Level-3 engineering when required
Maintain accurate ticket updates and documentation in ServiceNow
Support proactive monitoring and alert triage to help prevent customer outages
Update internal knowledge base articles with fixes and troubleshooting steps
What You Bring
2-4 years experience in a NOC, TAC, MSP, or similar support environment
Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking
Ability to analyze issues independently and document clear troubleshooting steps
Excellent written and verbal communication in English (customer-facing)
Certifications:
Required: CCNA (or equivalent experience), ITIL Foundation
Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs
Technical Environment
You'll work with: Cisco ISR/ASR, Catalyst, Meraki, Fortinet firewalls, VPN technologies, routing (OSPF, EIGRP, basic BGP), switching (STP, EtherChannel), and standard troubleshooting tools (Wireshark, CLI, monitoring platforms, etc.).
Experience with ServiceNow or other ITSM tools is a plus.
Role Details
Shift: EMEA schedule
Location: Remote / Global (must be eligible to work in home country)
Type: Full-time, Non-Exempt
Travel: Occasional, for training or team collaboration
Reports to: Sr. Network Engineering Manager
Why Join Continuant?
Work with enterprise-scale real-world networks - not lab simulations
Career growth supported through certifications, lab access, and learning opportunities
Stable, growing company with a strong engineering culture
Global team, modern tools, and room to advance into Level-3 / Architecture roles
---
Qualifications
Required Qualifications
2-4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless
Excellent written and verbal communication skills, especially in client-facing updates
Ability to work in a ticket-driven environment with multiple concurrent tasks
Certifications:
Required: CCNA (or equivalent experience), ITIL Foundation
Preferred: CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications
Technical Skills
Routing: OSPF, EIGRP, basic BGP
Switching: VLANs, STP, trunking, EtherChannel
Security: ACLs, NAT, IPsec VPN, firewall concepts
Platforms: Cisco ISR/ASR, Catalyst, Meraki; Fortinet or other major firewall vendor preferred
Experience with monitoring tools, packet analyzers, and remote CLI access
ServiceNow or similar ITSM platform experience
Other Requirements
Ability to work at a desk for 8-10 hours, 5 days per week
Occasional travel for training or team onsite collaboration
Must be legally authorized to work in applicable country of residence
Network Engineer
Network technician job in Redmond, WA
Role: Network Deployment engineer - LAN/WAN
Primary Skill : LAN/WAN, Cisco, Juniper
Secondary Skill: Arista, Aruba
Key Responsibilities:
• Design, deploy, and maintain network infrastructure across multiple vendors (Cisco, Juniper, Arista, Aruba).
• Configure and optimize routers, switches, firewalls, and wireless networks for enterprise and data center environments.
• Perform network upgrades, migrations, and expansions while ensuring minimal downtime.
• Implement network security policies, access controls, and monitoring solutions.
• Conduct site surveys and assessments to determine optimal network configurations.
• Troubleshoot and resolve complex Layer 2 and Layer 3 network issues.
• Work closely with cross-functional teams to integrate networking solutions with business applications.
• Provide documentation, network diagrams, and knowledge transfer to operations teams.
• Ensure compliance with industry standards and best practices.
• Support network automation and scripting initiatives (Python, Ansible, etc.).
Required Skills & Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Min 4+ years of exp. for L2 and 6+ years exp. for L3 in network deployment, administration, and troubleshooting
• Expertise in configuring and managing Cisco, Juniper, Arista, and Aruba network devices.
• Strong understanding of routing protocols (BGP, OSPF, EIGRP, IS-IS) and switching technologies (VLANs, STP, VXLAN, EVPN).
• Proficiency in network security technologies (firewalls, IPS/IDS, VPNs, NAC solutions).
• Hands-on experience with wireless networks (Aruba ClearPass, Cisco Wireless Controllers, 802.1X authentication).
• Experience with network automation (Ansible, Python, Terraform) is a plus.
• Familiarity with cloud networking ( Azure) and scripting knowledge (python) is an advantage.
• Strong problem-solving skills with the ability to work independently and in a team environment.
• Excellent communication and documentation skills.
Certifications (Preferred but Not Mandatory):
Cisco: CCNP, CCIE
Juniper: JNCIP, JNCIE
Arista: ACE-A, ACE-P
Aruba: ACMP, ACDP
Network Automation: DevNet, JNCIA-DevOps, Ansible
Education:
Bachelor of Engineering (Computer Science, Information Technology, Electronics etc.) with CCNA & CCNP (preferred)
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.