Network technician jobs in Walnut Creek, CA

Systems Administrator - Biotech | South San Francisco (Onsite) Contract: 6 months, extension likely (long term contract) Schedule: Monday-Friday, 8:00 AM - 5:00 PM (flexible start by ±30 mins) Pay Rate: $65-80/HR Benefits: This position is eligible for medical, dental, vision, and 401(k) About the Role A rapidly growing biotech company in South San Francisco is seeking a seasoned Systems Administrator to join its IT team. This is a long-term contract role with an opportunity to make a significant impact as the company scales operations following a successful IPO. You'll manage day-to-day IT operations across Mac and Windows environments, administer tools like Okta, O365, Intune, Zoom, and MDM platforms, and provide white-glove onsite support. This role requires someone who thrives in a dynamic, fast-paced environment and is comfortable working independently while building structure and documentation. Key Responsibilities Support and troubleshoot Mac (25%) and Windows (75%) environments Administer and maintain Okta, O365, Intune, Addigy, Zoom, Slack Manage helpdesk tickets and provide onsite support Develop documentation and assist in building IT policies and procedures Partner with internal IT team to reduce reliance on MSP resources Support both corporate and lab environments Required Experience 8+ years of IT experience in small-to-medium sized companies Strong expertise in Okta, O365, Intune, Zoom, and MDM platforms ITIL knowledge Proven ability to work independently in high-demand environments Excellent customer service and documentation skills Preferred Experience Biotech/pharma industry experience Lab environment exposure Experience with Addigy or Ninja RMM Prior experience creating IT policies and procedures Why Join? Work with a well-capitalized biotech company that recently went public Opportunity to stabilize IT operations and shape processes Collaborative team environment with growth potential Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Employment: Full time Experience: 3-5 years in MSP / multi client support Highly Competitive Salary, Commensurate with experience Think Connected, established in 2005, is a full-service MSP headquartered in San Francisco, providing services throughout the Bay Area and nationwide. We strive to enable organizations to focus on their core competencies by managing their IT infrastructure with efficiency and expertise. Known for delivering value and fostering long-term client relationships, our mission is to provide responsive IT services that build trust and credibility. We are committed to empowering businesses with reliable and innovative technology solutions. Role Description This is a full-time, on-site role for a Mid-Level IT Systems Administrator located in San Francisco, CA. The IT Systems Administrator will oversee the day-to-day management, monitoring, and maintenance of IT systems and networks. Responsibilities include troubleshooting and resolving technical issues, providing technical support to end-users, implementing system upgrades, and ensuring optimal system performance. You'll own tickets and small projects end‑to‑end, frequently context‑switching across Microsoft 365 administration, Windows and mac OS endpoint support, Meraki networking, and RMM‑driven maintenance. You'll also be asked to think several steps ahead - defining a clear plan, validating assumptions, and communicating progress along the way. What You'll Do Provide frontline and escalated support for Windows and mac OS endpoints, productivity apps, and line‑of‑business tools. Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, security/compliance basics, conditional access, identity hygiene). Configure and troubleshoot Meraki networking (MX/MS/MR devices, VLANs, VPNs, firewall rules). Use RMM tools for monitoring, patching, and automation; contribute to script libraries. Lead small projects (workstation refreshes, email/domain cutovers, Wi‑Fi enhancements). Communicate clearly with clients and document all work in the ticketing system (Autotask PSA). Follow and improve SOPs/runbooks; maintain environment documentation. Qualifications 3-5 years MSP or multi‑tenant support experience Strong Microsoft 365 admin skills Experience in System Administration, including installing, configuring, and maintaining Server operating systems and software Proficiency in Network Administration, focusing on network setup, security protocols, and performance monitoring Strong skills in providing Technical Support and Troubleshooting for software, hardware, and network-related issues Solid understanding of broader Information Technology principles, infrastructure management, and industry best practices Critical thinking and multi‑step problem‑solving ability Ability to collaborate effectively in a team environment Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience Nice to Have SIEM platforms (Log360 Cloud, Sentinel) Intune and Azure AD/Entra ID experience mac OS MDM (Jamf/Kandji/Mosyle) VOIP administration (Genesys, GoTo, 8x8) Backup platforms (Veeam, ShadowProtect) Scripting (PowerShell/bash) Relevant certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Systems Administrator (MCSA) Benefits & Perks Health, dental, and vision insurance Matching 401(k) Paid time off and company holidays Performance‑based bonuses

Microsoft Administrator - implementation, management, migration and support of an organization's Microsoft 365 and Active Directory environments, ensuring optimal performance, security, and user access. Key Responsibilities · User and Identity Management: Administer the lifecycle of user accounts, groups, and licenses in both on-premises Active Directory and Microsoft Entra ID (formerly Azure AD). This includes provisioning, deactivation, password management, and role assignment. · Security and Compliance: Implement and maintain security measures such as multi-factor authentication (MFA), Conditional Access policies, and data loss prevention (DLP). Ensure compliance with internal policies and regulatory requirements regarding data security and privacy. · System Maintenance and Monitoring: Monitor the health, performance, and usage of Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and the Active Directory infrastructure. · Technical Support and Troubleshooting: Provide technical support for M365 and AD-related issues, troubleshooting authentication problems, and resolving client-side issues. · Automation and Scripting: Utilize PowerShell or other automation tools to streamline administrative tasks and improve efficiency. · Collaboration and Integration: Collaborate with other IT teams to integrate M365 and AD services with other business applications and systems. Manage Azure AD Connect for directory synchronization between on-premises AD and Azure AD. · Documentation and Training: Develop and maintain technical documentation for configurations, procedures, and user guides. Provide training and support to end-users on new features and best practices. · Migration: Design and implement solutions to migrate different email servers/mailboxes (Exchange, G-Suite, Thunderbird) to the organization 0365 env, support TEAMS migrations, SharePoint and OneDrive, maintain reliable backup and recovery processes for directory data and M365 content (e.g., SharePoint, Exchange Online). Requirements: Qualifications and Skills · Experience: Proven experience in managing and supporting Microsoft 365, Azure AD, and on-premises Active Directory environments. · Technical Proficiency: In-depth knowledge of Microsoft 365 architecture, Windows Server operating systems, networking concepts (DNS, TCP/IP), and cloud security principles. · Problem-Solving: Excellent analytical and problem-solving skills to troubleshoot complex technical issues promptly. · Communication: Strong written and verbal communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. · Certifications: Relevant Microsoft certifications (e.g., Microsoft Certified: Administrator Expert, Azure Administrator Associate, Identity and Access Administrator Associate) are often preferred. · Automation: Proficiency in PowerShell scripting for task automation. Core Technologies · Microsoft Entra ID (Azure AD) · Exchange Online · SharePoint Online · Microsoft Teams · OneDrive for Business · Active Directory Domain Services (AD DS) · Group Policy Objects (GPOs) · PowerShell · Microsoft SMS/Intune (for device management)

Seeking a Technical Associate to provide exceptional production support in a fast-paced, high-volume digital studio. This role is a unique hybrid of IT support, studio operations, and workflow automation. You will serve as the primary support for Macintosh workstations, manage hardware inventory, and ensure the technical infrastructure of the studio runs smoothly. Crucially, this role embraces modern efficiency; we are looking for a candidate who can leverage AI tools to accelerate the creation of scripts (Python, Bash, AppleScript) and support custom applications. While this is a technical support role, you will work cross-functionally to support Photographers, Art Directors, and Retouchers, ensuring that technology never slows down the creative process. Key Responsibilities 1. Studio Systems & Hardware Support Mac Fleet Management: Deploy and configure Macintosh workstations using Jamf. Troubleshoot hardware/software issues for the entire studio staff. Color Precision: Perform regular monitor calibration (Eizo/NEC) to ensure color accuracy across all capture and retouching stations. Peripherals & Infrastructure: Maintain and troubleshoot studio infrastructure, including Wi-Fi connectivity, network ports, Zoom Room configurations, and internal corporate badge printers. Physical Setup: Manage the physical setup of computer equipment on carts and workstations for incoming talent and crew. 2. Scripting, Automation & AI AI-Assisted Development: Utilize AI tools (LLMs) to efficiently write, debug, and optimize scripts for workflow automation. Tool Maintenance: Support and maintain custom internal applications written in Python, AppleScript, and Bash. Innovation: Proactively identify repetitive manual tasks in the studio workflow that can be solved with logical scripting solutions. 3. Asset Management & Operations Inventory Control: Responsible for the check-in/check-out process of technical gear. Maintain accurate asset tracking records. DAM Support: Act as a backup support for the Digital Asset Management system. Assist in training freelancers and staff on specific search queries and asset retrieval. Emergency On-Set Support: While not a Digital Tech role, provide emergency backup troubleshooting for tethering issues (Capture One/Camera connectivity) when immediate resolution is required to keep a shoot moving. Qualifications *Technical Expertise Mac OS Mastery: Deep understanding of the Macintosh operating system, file structures, and troubleshooting utilities. Scripting Logic: Functional knowledge of Python, Bash, or AppleScript, with a specific aptitude for using AI tools to generate and refine code. Network Fundamentals: Ability to troubleshoot Wi-Fi, Ethernet, and server connection issues in a corporate environment. Color Management: Familiarity with monitor calibration hardware and software (e.g., ColorNavigator, i1Profiler). Soft Skills & Environment High-Stakes Problem Solving: Ability to remain calm and resolve technical failures quickly during high-pressure photo shoots ($50k+ daily impact). Customer Service: A "no task is too small" attitude when supporting Art Directors, Photographers, and supporting roles. Curiosity: A genuine passion for new technology and a desire to learn how files move from capture to server. *Nice-to-Haves (Bonus) Jamf Administration: Certification or experience building policies (not just deploying). Capture One: Experience with tethered photography workflows. DAM Systems: Experience with enterprise-level Asset Management tools.

in San Mateo, CA. / $80-100K annual salary. The Sr. IT Support Technician role is equivalent to a Level 3 support role. It will be the escalation point for all boards and clients to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. Responsibilities: Field incoming help requests from end users via both telephone and work orders in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Troubleshooting and performing routine maintenance of workstations and servers remotely. Maintaining a positive attitude and fast paced, detail oriented, and multi-tasking work ethic. Diagnostics of malfunctioning Apple and Windows hardware and software. Responding to, detailing work done, and closing remote support tickets. Maintenance and updating of our customer database used in creating service request orders. Assisting customers in purchasing decisions when needed. Maintaining a safe and clean work environment. Maintaining a professional image and attitude. Operational Management: Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position. Strong understanding of the Agile Methodology and workflow a plus. Required Skills: Hardware Practical knowledge of internal components of workstations and servers to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports and cooling systems. Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, networking devices, routers, wireless devices, security devices and gaming devices. Practical knowledge of stress limitations, heating and cooling limitations, overclocking limitations, and networking limitations. Practical knowledge of assembly, disassembly, and maintenance of all hardware components. Software Experience with JAMF and/or Mosyle. Practical knowledge of all currently available Windows operating systems to include installation, recovery, setup and updating of all current versions. Understanding of Jira/Confluence ticketing/KB software. Understanding of ConnectWise Manage and Automate. Practical knowledge of major anti-viral, security and firewall technologies including installation, setup, recovery and updating. Practical knowledge of most major software suites for office use including Microsoft Office, WordPerfect Suite, and MS Works to include installation, setup, recovery and updating. Practical knowledge of all internet browsing, e-mail and communications software to include Internet Explorer, Netscape, Outlook (Express), Eudora, Firefox, Mozilla etc. Reasonable knowledge of server applications such as Active Directory, Exchange, MS Server 2008/2012/2016 Extensive application support experience. Working knowledge of a range of diagnostic utilities. Good understanding of the organization's goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Personal Attributes: Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered by our client. Applicants should apply via The Mice Groups Inc. website (******************* or through this careers site posting. We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates. Privacy Policy One of the basic principles The Mice Groups follows in designing and operating this website is that we ask for only the information we need to provide the service you've requested. The Mice Groups does not currently collect personal identifying information via its website except (i) to the extent that you provide this information in an online job application and (ii) to the extent that your web browser provides personal identifying information. The Mice Groups will use your personally identifying information solely for the purpose for which you submitted the information. The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website. The Mice Groups reserves the right to change this policy at any time by posting a new privacy policy at this location. Questions regarding this statement should be directed to *******************

Attention! Are you a Desktop Support Technician with about 3 + years of experience? Do you have strong Mac/JAMF support experience? We have an excellent ON-SITE project in Sunnyvale, CA - This role is on site 5x a week. This is a long-term contract with a client that is 75% mac so recent and strong mac support experience is required. The pay is $45.00 an hour w2. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Be the face of IT to corporate employees in the respective office location. Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc). Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided. Work to improve the procurement and asset management practices for IT hardware and software. Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely. Work with Finance and IT leadership to manage budgets and costs for IT spend. Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications). Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve. Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions. Participate in after-hours, on-call support rotation. Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs. Required Skills: 3+ years of IT end user support experience in a Windows and MAC environment Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation. Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy. Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity. Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira. Customer focused approach to delivering excellent service and support to internal customers.

💼 We're Hiring: IT Systems Administrator Industry: Technology / Engineering / R&D Salary Range: $100k to $120k We're looking for a hands-on, highly skilled IT Systems Administrator to support a global workforce while owning on-site IT operations. This role blends end-user support, infrastructure management, cloud administration, and security operations-ideal for someone who thrives in a dynamic environment and values reliability, security, and continuous improvement. 🔧 What You'll Do IT Service Delivery & Support Deliver secure, reliable, and high-performing IT services aligned with SLAs and business needs. Provide exceptional end-user support with proactive communication and issue resolution. Offer Smart Hands support, including hardware installs, troubleshooting, testing, and maintenance. Assist staff with technical issues and provide training on IT and security best practices. Facilities IT Ownership Serve as the primary IT point of contact for the physical office(s). Own all site-specific IT operations, performance, and asset management. Collaborate with global IT teams to ensure seamless integration and operational uptime. Cloud & Endpoint Administration Administer the Office 365 suite (Exchange, Teams, SharePoint, OneDrive). Manage Microsoft Intune, Entra ID (Azure AD), Microsoft Security Center, and Purview. Deploy and manage Windows devices using Microsoft Autopilot. Administer JAMF Pro for iOS fleet management, security, and compliance. Support and optimize Windows and iOS environments for high engineering productivity. Security Operations & Incident Response Oversee cybersecurity operations including firewalls, IDS/IPS, endpoint protection, and patching. Monitor SOC alerts through SIEM tools and Microsoft Defender. Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document events. Administer physical security systems such as access control, CCTV, alarms, and badge management. Help safeguard sensitive IP, design data, and R&D assets. System & Infrastructure Administration Maintain servers, networks, storage, and critical applications. Ensure high availability, strong performance, and disaster-recovery readiness. Support engineering tools, EDA environments, and design workflows.

About the Firm Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results. The Role We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment. Key Responsibilities Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network). Troubleshoot, document, and resolve incidents in a timely and professional manner. Configure and maintain workstations, laptops, and mobile devices. Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools). Assist with network and security support, including: Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues. Supporting endpoint and data security measures and ensuring adherence to firm policies. Helping implement system updates and patches under IT direction. Participate in system rollouts, upgrades, and security initiatives. Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance. Uphold data security and confidentiality standards. Required Qualifications Possess a Bachelor's Degree in IT or related field with certifications/training to supplement 3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment. Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems. Familiarity with document management systems (e.g., iManage, NetDocuments). Solid understanding of networks, PCs, printers, and common peripherals. Strong troubleshooting, communication, and client service skills. Ability to manage competing priorities in a deadline-driven environment. Preferred Skills (Our “Unicorn” Wish List) Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly. Experience providing technical training (one-on-one, small group, or classroom). Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references). Ability to troubleshoot complex document issues and support users on best practices. Experience creating user guides, quick reference materials, or training documentation. Familiarity with Microsoft Active Directory and Exchange Administration. Exposure to Mobile Device Management tools (e.g., Intune, MobileIron). Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting. Soft Skills & Attributes Ability to take on projects or tasks with clear instruction, then own the work and outcome. Confidence to ask questions and seek clarification when needed. Willingness to provide backup support to other IT team members in whatever ways are most helpful. Strong teamwork orientation combined with a professional demeanor. Appetite to learn and a drive to progressively expand technical knowledge. Patience, adaptability, and a service mindset when working with attorneys and staff at all levels. What We Offer Competitive salary and comprehensive benefits. Professional growth opportunities in both technical support and training. A collaborative, team-oriented environment where technology is critical to client service. Hybrid work schedule Salary range is $105k to $115k

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title : Computer Hardware Technician Location : Santa Clara, CA Job Skills o Familiar with Intel computer server hardware architecture o Ability to assemble server systems using various hardware components o Ability to debug issues in server system bringup o Ability to socket CPUs flash BIOS install Operating Systems Windows Linux install Firmware and Drivers disk partitioning configuring networks and debug associated issues o Ability to configure KVMs network switches and storage arrays o Working knowledge of BIOS Firmware and Drivers and their interaction with Operating System etc o Ability to organize lab space and infrastructure for a given project network and power cabling test benchrack setup etc o Ability to do configuration changes at BIOSFirmware level o Familiar with scripting Python Shell etc o Ability to make minor changes to test automation scripts o Ability to setup test and measurement equipment Power meter Oscilloscope Logic analyzers protocol analyzers etc for a given test o Ability to Triage test data and debug test setup configuration related issues o Ability to communicate with various stake holders Validation Engineers Lab managers Other Expectations o Attention to detail and well organized o Ability to follow given instructions clearly o Able to lift 35 Lbs job may require shifting computers from one rack to another etc o Candidate should have reliable transportation and are OK with daily commute as it is 100 onsite work o Candidate must have good attitude communication skills o Willingness to learn

Primary Skills: JavaScript Coding (Expert), Scripting (Intermediate), Troubleshooting (Advanced), SQL (Advanced), Debugging (Proficient) Contract Type: W2 Only Duration: 12 Months with possible extension Pay Range: $40 - $46 per hour on W2 #LP Job Summary The Senior Technical Support Engineer will play a crucial role in addressing and resolving the most complex issues for the ServiceNow Platform, serving as the key point of escalation within the technical support department and mentoring junior colleagues. This position requires a blend of deep technical expertise and excellent customer-facing skills, with a willingness to work flexible hours to meet customer needs. The role necessitates an individual capable of quickly learning the ServiceNow platform and who possesses a strong commitment to quality customer service. Key Responsibilities Manage and resolve complex technical issues related to the ServiceNow Platform. Serve as the primary point of escalation within the technical support team. Mentoring and assisting junior team members in understanding various technologies. Ensure superior customer service through direct interaction with clients in a technical support context. Work flexible hours, including evenings, weekends, and holidays as necessary. Must-Have Skills: In-depth knowledge of Database and Object-Oriented languages (Java, JavaScript preferred). Demonstrated ability to troubleshoot difficult technical problems. Excellent verbal and written communication skills. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

Minimum of 8 years of experience in Oracle E-Business Suite (EBS) and Oracle PL/SQL technical development and support. Technical expertise in Oracle PL/SQL, SQL, and a comprehensive understanding of key Oracle EBS modules, including Order Management, Shipping, Inventory Design, develop, and maintain Oracle PL/SQL scripts, stored procedures, packages, functions, and triggers to support, customize and enhance Oracle EBS applications. Develop and customize Oracle EBS applications based on business requirements, including forms, reports, interfaces, conversions, and extensions (RICEW objects). Optimize SQL queries and PL/SQL code for maximum performance and efficiency within the Oracle database environment. Provide technical support and troubleshooting for Oracle EBS modules, resolving complex issues related to performance, data integrity, and system errors. Collaborate with functional teams, business analysts, and end-users to gather, analyze, and translate business requirements into technical specifications and solutions. Implement and configure Oracle E-Business Suite (EBS) applications, ensuring alignment with business processes and requirements. Develop and maintain custom reports, forms, and interfaces within Oracle EBS using Oracle development tools such as Oracle Forms, Oracle Reports, Oracle Workflow, and BI Publisher. Gain a strong understanding of Oracle EBS architecture and data models to effectively develop and maintain applications. Participate in all phases of the software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and support. Create and maintain comprehensive technical documentation and user guides. Excellent analytical, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional teams.

IT Engineer - Oracle ERP & PL/SQL (6-Month Contract | On-site, San Jose, CA) We are seeking a highly experienced and technically skilled IT Engineer with deep expertise in Oracle E-Business Suite (EBS) and PL/SQL development. This is a critical 6-month contract role, requiring candidates to work On-site in San Jose, CA, with the possibility of extension. Role Details: Job Title: IT Engineer - Oracle ERP & PL/SQL Location: San Jose, CA (On-site Required) Duration: 6 months (with potential for extension) Implementation Partner: Infosys End Client: To be disclosed (Major Enterprise Client) IMPORTANT: Eligibility Requirements Due to client mandates, only candidates who are legally authorized to work in the US without sponsorship can be considered: US Citizens (USC) & Green Card Holders (GC) ONLY Job Description & Technical Requirements The ideal candidate will have a minimum of 8 years of experience in Oracle EBS technical development and support. You will be responsible for designing, developing, and optimizing solutions within the Oracle database environment. Core Technical Expertise: Oracle EBS & PL/SQL Development: Minimum 8 years of hands-on technical development and support experience in Oracle E-Business Suite (EBS) and Oracle PL/SQL. Database Programming: Expertise in Oracle PL/SQL, SQL, including designing, developing, and maintaining stored procedures, packages, functions, and triggers to support and enhance EBS applications. Module Understanding: Comprehensive technical understanding of key Oracle EBS modules, specifically Order Management, Shipping, and Inventory. Customization (RICEW): Proven ability to develop and customize Oracle EBS applications, including Reports, Interfaces, Conversions, Extensions, and Workflows (RICEW objects), using Oracle development tools (Oracle Forms, Oracle Reports, Oracle Workflow, and BI Publisher). Performance Tuning: Strong skills in optimizing SQL queries and PL/SQL code for maximum performance and efficiency within the Oracle database environment. Architecture: Strong understanding of Oracle EBS architecture and data models. Key Responsibilities: Technical Support: Provide technical support and troubleshooting for Oracle EBS modules, resolving complex issues related to performance, data integrity, and system errors. Collaboration: Collaborate effectively with functional teams, business analysts, and end-users to translate business requirements into technical specifications and solutions. Implementation: Implement and configure Oracle E-Business Suite (EBS) applications, ensuring alignment with business processes. SDLC Participation: Actively participate in all phases of the Software Development Lifecycle (SDLC). Documentation: Create and maintain comprehensive technical documentation and user guides. 📩 How to Apply: You can share resumes at ******************** OR Call us on *****************

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions. Your Impact Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging. Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware. Manage your individual workflow and ticket queue effectively using our IT ticketing system. Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary. Support mobile users on both iOS and Android platforms. Develop and maintain productive, professional relationships with all users, including executive staff. Participate in an on-call rotation for after-hours and weekend support as needed. Qualifications Your Experience A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills. 4 years technical experience with Windows 11, mac OS, Google Suite, and Microsoft Active Directory. Experience with system imaging, VPN, basic networking, and network connectivity, including `802.11x. Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android). Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce. Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch management. Additional Information The Team The Employee Success Team is responsible for building and supporting technology that creates positive experiences for our employees. Our priority is to ensure all our offerings are user-friendly and easy to understand. We thrive in a high-performance environment, driven by individuals who are determined to find solutions. Our team is committed to achieving new levels of technical excellence, and we are intrinsically motivated to deliver our best work to date. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $74000 - $120000/YR/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Job Title: Network Support Engineer About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Top Skills: Data Center & AI Cluster Networking High-performance interconnects - GPU, HPC, AI clusters InfiniBand, Ultra Ethernet, ROCEv2, DCQCN Dark Fiber / Carrier Interconnect Optimization Hybrid DC Network Architecture & Fabric Design Job Description/Responsibilities: This is a hands-on network engineering position focused on the architecture, design, development and deployment of ultra-high-speed, resilient, and scalable DC AI Clusters and Interconnects for GPU-accelerated data centers and compute clusters. Outstanding problem-solving abilities and a comprehensive understanding of the network security protocols & standards, routing, switching, automation and deep understanding of fundamental network theory is also critical to your success. Key Responsibilities Lead the architecture, design, and deployment of global-scale DCs inter-connects and fabric for HPC, AI, and GPU computing clusters. Develop high-performance data center fabric using InfiniBand, Ultra Ethernet and related technologies. Optimize carrier interconnects, intra and inter DC routing, and dark fiber deployments to ensure low latency and high reliability. Partner with system, OS, GPU, and HPC teams to deliver scalable, highly available networks for extreme-performance workloads. Implement network monitoring, telemetry, solving, and continuous performance improvement processes. Drive technology selection, vendor engagement, and lifecycle management for Data Center hardware and software. Required Skills: Minimum 6-8+ years of experience in building, managing and supporting large scale hybrid networks, developing automation pipelines with Python, Ruby, Go or other languages used in infrastructure automation. SME in networking technologies: InfiniBand, Ultra Ethernet, ROCEv2, DCQCN, TCP/UDP, IPv4/IPv6, BGP/MP-BGP, VPN, L2 switching, EVPN, VxLAN, Segment Routing, MPLS. Experience automating network infrastructure Experience using an automated configuration management system (Python Ansible, Salt, etc.) Apply today or share profiles at ************************

The IT Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment. Key Responsibilities: · Provide in-person, phone, and email technical support for Windows, mac OS, and mobile devices with a focus on high-quality customer service. · Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions. · Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner. · Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs. · Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting. · Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices. · Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions. · Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance. Requirements: · Demonstrated experience supporting Windows and mac OS operating systems. · Proficiency in troubleshooting: o Wi-Fi and network connectivity issues o Printer and peripheral connection problems o Hardware, software, and operating system issues · Hands-on experience with: o Active Directory (user and group management) o Google Workspace, Microsoft 365, and Zoom administration o Computer imaging and deployment tools o Endpoint security systems (SentinelOne or similar) o IT Helpdesk ticketing systems and workflow processes · Excellent communication, customer service, and interpersonal skills. · Strong problem-solving ability, attention to detail, and sense of urgency. · Ability to multitask and work independently in a fast-paced setting. · Collaborative mindset with a willingness to learn new systems quickly. Additional Details: · Flexible working hours required. · Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation. Qualifications · Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. · 1-3 years of experience in an IT Helpdesk or technical support role. · Experience in a higher-education IT environment is preferred but not required.

Network Engineer (Peering) Data Center Fremont,CA (Onsite) Fulltime Responsibilities: 7+ years experience in Network engineering. Deploy, configure, and maintain large-scale production and corporate network and server infrastructure across data centers, Points of Presence (POPs), edge, backbone, and content delivery network (CDN) infrastructure. •Provide onsite network support and expertise within local data center campuses and offer remote support for POP sites, collaborating with vendor support teams. •Schedule and execute network maintenance, repairs, or upgrades, with minimum impact on production networks. •Turn up new circuits and collaborate with vendors to troubleshoot out-of-service or faulty circuits. •Maintain accurate documentation and database updates to reflect changes in the network. Qualifications/Skills: •Minimum CCNA/JNCIA certification; CCNP (Routing and Switching) preferred. •Familiarity with PoP infrastructure concepts including MMR, cross connect, peering, cage, patch panel, and ODF. •Proficient in fiber-optic technology, cable and connector types, patch panels, and optical transport technologies. •Experience in ordering cross connects and local patches from vendors like Equinix, Interxion, Telehouse, etc. across the region. •Hands-on experience in Edge capacity provisioning and decommissioning. •Skilled in network optimization, including re-stripes, migrations, and capacity upgrades. •Strong understanding and practical experience with networking protocols such as BGP, LACP, IS-IS, and MPLS. •Excellent attention to detail, time management, and organizational skills. •Proven ability to maintain comprehensive documentation. •Expert troubleshooting skills with the capacity to analyze complex situations under pressure. •Effective communicator with the ability to collaborate with external peers, vendors, and internal teams. •Programming and scripting capabilities are highly desirable. •Ability to thrive in a fast-paced, dynamic global team environment with minimal supervision. •Proactive, self-motivated, with a can-do attitude.

(Onsite in Fremont, CA - local applications only.....thanks!) Network Engineer | $120K + Bonus + Benefits | Fremont Given their success and rapid growth, they are building out an IT Infrastructure team and are looking to add a Network Engineer to join their networking team. I have been working with hiring manager for months, joined an on onsite team meeting lunch last week and you would be joining a fun, collaborative team with a very friendly, supportive manager. Key Skill Sets: Experience w/ AWS and/or Azure public cloud platforms Cisco, Meraki, Palo Alto Network and/or Fortinet Wi-Fi Management Experience & Load Balancer Experience CCNA (CNNP a plus) (US Citizen or Green Card Only) Location: Fremont, CA (onsite/flexible hours) Compensation: $120K base salary + Bonus (based on company performance) Benefits: Medical/Dental/Vision, Life/Disability Insurance, 401K (match), Flexible Spending Accounts, PTO, tuition reimbursement. If interested in joining a fun, highly collaborative team and have a direct impact on how they build out the network infrastructure, please apply!

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details- Job Notes: -- 6+ month contract / extensions possible but are not guaranteed. -- Onsite in Freemont, CA 94538 -- Drug & Background required Pay Rate = $32 W2 per hour plus benefits Specifics from the client: Interact with users to understand and document all IT issues. Install and maintain computer systems and peripherals in accordance with established standards and guidelines. Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members. Assist with the planning and implementation of IT projects across multiple sites. Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions. Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software. Open service requests and manage warranty repairs with hardware vendors. Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery. Key Responsibilities: Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities Reimage and deploy PCs as part of refresh or break/fix processes Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals Support users with Office 365 applications and Windows OS issues Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools Collaborate remotely with team members across other locations to resolve complex issues Perform basic hands-and-feet network support: check switch power status, create console sessions as directed Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements: Strong experience supporting Windows desktop environments Proven hands-on experience with Office 365 at the deskside level Basic knowledge of device imaging, reimaging, and PC deployment best practices Excellent problem-solving and customer service skills Nice to Have: Experience using ServiceNow or similar ticketing systems Familiarity with Windows Autopilot deployments Hands-and-feet network support (switch checks, console sessions) Certifications: Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

About the Company: We combine people, platforms, and software Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Partners portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Mumbai, Pune, and Bengaluru. Role Description: We have an exciting opportunity to join our network infrastructure teams as an Optical Network Engineer working on Backbone Network capacity deployment. This role will be focused on network deployment (IP, optical), and network operations (decommissioning, retrofitting, capacity upgrades, migrations, etc). We are looking for individuals with experience in routing/switching, deployment, optical, and leadership experience. This is a fast paced environment and we are looking for someone who is organised, can multi-task and enjoys working in a team environment. Responsibilities: Configuration, build, roll-out and testing of new DWDM line systems deployments, calibration, verification, BERT, etc. Deployment and commissioning of Optical devices such as Ciena and Infinera in new PoPs and Datacenter builds. Develop & update documentation, work cross functionally to develop and enhance network design & production workflows. Analyze data to diagnose and identify root causes to network and tooling issues. Analyze and improve efficiency, scalability, and stability of various system resources. Qualifications/Skills: Ciena 6500 knowledge and experience is required Ciena and/or Infinera certifications or equivalent experience is highly desirable. Expert working knowledge on DWDM components such as ROADM, Mux/Demux, Amplifiers, Transponders. Channel creation, optimization. Experience in Chassis installation, line cards installs PCR's and structure fiber installation Experience in device installation and testing, software/firmware upgrade, re-bootstrapping and decommission. Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades). Creating Bill of Materials and JSN's, (Job Start Notification) for deployments and upgrades. Excellent experience in maintaining documentation and teamwork. Excellent troubleshooting and communication skills. CCNA/JNCIA or equivalent knowledge. Strong knowledge of TCP/IP Strong understanding and preferably hands own experience in commonly used routing protocols (OSPF, BGP, MPLS) Multivendor testing and support experience. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Solid understanding and configuration experience of Channel builds and cross-connect builds. Good knowledge on DWDM testing methods and tools. Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies. Strong attention to detail with excellent time management and organization skills. · Keywords: POP, Datacenter, Network Deployment, DWDM, fiber optic, installation, optical, wavelength, channel, modulation, Ciena.