Network technician jobs in Warwick, RI

PERMANENT Service Desk Engineer~ Hybrid 3 days Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere. RESPONSIBILITIES: White Glove/ End User Support Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications. Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency. Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech. Identity, Device, and Application Management Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Automation & Continuous Improvement Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks). Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Security & Compliance Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP/DR exercises and ensure support readiness for critical business periods. Global Site Support & Vendor Coordination Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics) Assist with office moves, equipment deployment, and conferencing/AV maintenance. ITSM Process Excellence Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. REQUIRED SKILLS: Bachelor's Degree in Computer Science or related field 3-5 years in a Service Desk/Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting. Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs. Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. PREFERRED QUALIFICATIONS: Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms. Familiarity with SCCM/MECM or co management with Intune. Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.

Senior IT Support Technician Department: Information Technology Providence, RI | On-site | Full-Time Do you thrive on solving complex IT puzzles and keeping systems running like a well-oiled machine? If so, we want YOU on our team! We're on the hunt for a Senior IT Support Technician who's not just technically sharp, but also a great communicator and collaborator. This is your chance to step into a pivotal role where your expertise will directly impact the success of our operations. What You'll Do Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Problem Solving: Respond to IT issues; hardware maintenance, software, networking, etc. System Maintenance: Install, modify, and repair computer hardware and software. Training: Train computer users and promote good computing practices within the organization. Collaboration: Work closely with other IT staff to ensure smooth operations. Record Keeping: Maintain accurate records of all IT-related issues and actions taken. What You Bring Bachelor's degree in computer science, Information Technology, or related field. Relevant certifications would be a plus. 6 to 8 years of proven experience as an IT Support Technician or similar role. Knowledge of computer systems, hardware, and software. Strong problem-solving skills and the ability to make strategic decisions. Excellent communication and interpersonal skills. In-depth knowledge of IT best practices and industry standards. Preferred technology expertise in Windows AD, ESXI and Veeam Why Admiral? We're a family-owned company with over a century of history-and a vision that's always looking forward. At Admiral, you're not just taking on a role; you're becoming part of something we're building together. Let's make great things happen.

The Systems Administrator supports the daily operation, reliability, and security of our technology environment. This role focuses on maintaining systems, assisting users, and ensuring that our network, servers, and applications run smoothly. Key Responsibilities Manage and support desktops, servers, networks, and related hardware. Administer directory services and cloud productivity tools. Provide technical support through tickets, calls, and hands-on assistance. Install, configure, and update software and systems. Help monitor backups, system performance, and overall infrastructure health. Assist with hardware/software recommendations and disaster recovery processes. Maintain system and network documentation. Perform additional IT support tasks as needed. Qualifications Required 3-5 years of systems administration experience OR relevant education/experience mix. Strong understanding of networking basics (DNS, DHCP, TCP/IP, VPN). Proficiency with directory services, cloud platforms, and virtualization tools. Experience managing system hardware/software and automating tasks. Strong communication, troubleshooting, and multitasking abilities. Detail-oriented and team-focused. Preferred Experience with backups, patching, endpoint security, SQL, or ERP systems. Familiarity with Linux/Unix and relevant certifications. Desired Skills and Experience Active Directory, Azure active directory, office 365, VMWare, scripting, SQL, ERP Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

*THIS IS AN ONSITE CONTRACT ROLE - 5 DAYS A WEEK IN BOSTON OFFICE IS REQUIRED. AT THIS TIME, THE ROLE IS NOT OPEN TO C2C OR THIRD PARTIES* Our client is seeking a PACS Administrator to support and enhance their enterprise imaging environment across cardiology and radiology platforms. This role is responsible for the configuration, maintenance, and optimization of PACS systems (with a focus on Syngo Dynamics and VNA), while ensuring high availability, strong system performance, and seamless workflows for clinical end users. You will provide day-to-day operational support, troubleshoot system issues, manage integrations such as DICOM and HL7, and collaborate closely with cross-functional teams to drive reliable and efficient imaging operations. Must-Have Experience: 5+ years of server administration experience, preferably with VMware Hands-on experience with PACS, DICOM standards, imaging modalities, and VNA archives Strong understanding of networking concepts, HL7 interfaces, AE Titles, ports, and modality worklists Experience supporting clinical imaging workflows (Cardiology or Radiology) or equivalent healthcare IT background Proficiency with server scripting/automation, troubleshooting distributed systems, and managing upgrades/patching

6+ MONTH CONTRACT - W2 LOCAL CANDIDATES Hybrid - Boston MA Act as the primary point of contact for Office 365 support and administration. Working on a small team, candidates will support MS365, Linux, Active Directory, and other cloud systems. Manage incoming trouble tickets related to User Access, System Performance, Troubleshooting system errors, Adds/Changes, Security Issues Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions Responsible for special projects including customer migrations to Microsoft Office 365 Analyze and provide feedback regarding deployment process and technology improvements Provides technical support to customers using remote tools Suggested Experience Bachelor's Degree in Computer Science or similar work experience 2+ years of professional experience providing admin, engineering and desktop support for Office 365 High attention to detail with the ability to understand complex workflow systems Subject matter expert; Office 365, Active Directory, Networking, Personal & Mobile Computing Device Industry Certifications Suggested - Office 365, MCSE, ITIL or other

Title: Network Support Technician Fully Onsite Job Required experience in Windows Refresh, imaging, migration, and deployment. Troubleshoot and resolve incidents for desktops/laptops hardware and software issues. Installing and configuring County standard Hardware and Software Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

Our client, a leader in the biotechnology & pharmaceutical industry, is hiring an Lab IT Specialist to join their team in Cambridge, MA! **This is a 6-month W2 contract with benefits** As the Lab IT Specialist, you will support scientists and lab personnel by providing onsite IT support for Windows-based lab computing environments, instrument-connected systems, hardware lifecycle management, and compliance-focused desktop operations across multiple scientific labs. Responsibilities: Provide technical support for lab IT environments integrated with scientific instrumentation Implement customer-specific benchtop computing configurations Administer Windows connectivity, security policies, permissions, and group policies Support OS, hardware, peripherals, enterprise print strategy, software packaging, and software distribution Manage onboarding, relocation, and retirement of lab equipment and PCs Troubleshoot complex IT and instrument-related issues, escalating as needed Desired Skills: 1+ year experience with Windows technologies, networking, remote computing, backup systems ServiceNow experience Windows 11 upgrade experience Experience with scientific instrumentation or life sciences environments Group Policy and Active Directory experience Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Title: IT Service Desk Technician Reports To: Manager, IT Support Employment Type: Full-Time Workplace Type: Hybrid The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization. Job Overview In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution. Responsibilities and Duties: Initial point of contact for all IT related incidents and requests Work within ticketing system to provide clients with timely and meaningful updates Troubleshoot IT related issues remotely or in person and escalate any unsolved issues Image laptops (Windows OS and MacOS) and customize with company applications Support both Windows and Mac systems Document IT procedures, create runbooks and reports Continually improve IT support processes Onboard and offboard users on multiple platforms Train new hires on policies, procedures and technical skills Support with conference room AV Troubleshoot printers and Wired/Wireless networks Other duties, project work and responsibilities as assigned Requirements: 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team Experience working in an IT Service Management platform or Help Desk ticketing system Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus Experience with documentation and procedure design Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus Strong knowledge of Windows OS and Mac OS Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices) Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign) Excellent customer service, communication and interpersonal skills Able to travel and work at customer sites as needed

Role: Network Admin Duration - 6 months with possible extension Remote or onsite- Hybrid preferred - Boston location. Remote accepted in CST hours Remote accepted in CST hours This role will support and augment our acquisitions IT staff, ensuring the smooth operation, integration, and management of general IT systems and network infrastructure. The ideal candidate will have strong technical expertise, adaptability, and the ability to work collaboratively in a fast-paced environment. Qualifications: 3+ years' experience in IT systems/network administration roles (MS Windows Server environments required; Linux experience a plus). 3+ years in endpoint management tools (Tanium preferred) Experience with network configuration-switches/routers/firewalls (FortiGate and Cisco preferred). Hands-on experience with Microsoft Active Directory & Office 365 administration. Familiarity with virtualization platforms (VMware/Hyper-V). Knowledge of backup solutions (Veeam/Datto/Acronis or similar) and disaster recovery principles. Strong troubleshooting skills; able to prioritize multiple tasks/projects efficiently.

Seeking a Desktop Technician with Laboratory support experience for a long-term consulting position in Cambridge, MA 02142. Desktop Technician (Contractor) Initial contract duration is 12 months, with possible extension Mon-Fri, 40 hours/week, standard business hours This role is on-site Job Summary: - Provide comprehensive IT support to research and development site - Troubleshoot computer issues for scientists, both on-site and remotely, managing IT requests through the company ticketing system - Set up lab computers and network connections - Work with vendors, perform computer hardware upgrades, and ensure seamless IT operations within the lab environment - Perform various computer, equipment, and software support tasks - Computer moves, adds and changes Qualifications: - Well rounded desktop support background - Experience working in a laboratory environment - Detail oriented - Pharmaceutical (or other regulated) industry experience is a plus

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: MA / Mansfield Onsite Work Full Time Start date: 18th December 2025 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% (per IMDB) of all movies known to exist. Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher. As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies: Customer Support: you'll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues. Scripting: you'll be writing and executing Python scripts to handle Molten's backend operations for things like database migration, task automation, etc. Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance System Administration: you're a power user in Linux, but comfortable in a Windows environment as well As an ideal fit for this role, you are analytical, entrepreneurial and organized. Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you. Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients. Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results. Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly - a group of exceptional individuals building industry-defining tech. Salary Range: $65k - $90k Equity Range: 0.0% - 0.1%

Desktop Support / Network Technician I Onsite: 55 Fruit Street, Boston, MA Contract: 3-6 months, with possible extension Schedule: M-F. 8:00am-4:30pm Pay rate $24.00 p/hr - W2 *W2 Contract Only* Covid surge project. The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have some prior experience in desktop support. MUST HAVES: -- Strong commitment to providing superior customer service -- One year of experience in desktop support role -- Hands-on experience with the installation, repair and troubleshooting of personal computers -------------------------------------------------------------------------------------------- The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked and documented in service management software. The specifics associated with this role are described in the attached Position Summary. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. • Provide break/fix technical support services for networked and stand-alone computing equipment • Use knowledgebase articles, where appropriate, to resolve issues • Document work performed within the service management software; document device and user data as required • Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate • Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts • Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management • Provide next level technical support for Service Desk staff • Provide turnover report for next shift

Waltham, MA - 3 Days Onsite Employment Type: 6+ Month Contract-to-Hire Industry: Financial Services We are seeking an experienced Infrastructure & Network Engineer to support and maintain enterprise systems in a dynamic, high-availability environment. This role blends hands-on network operations, systems administration, and incident response. The ideal professional brings strong technical depth, clear communication skills, and a proactive, collaborative approach. What You'll Be Doing Maintain, patch, and upgrade core infrastructure components including servers, virtualization platforms, and network hardware Oversee daily operations of enterprise network and systems environments to ensure uptime, security, and performance Actively monitor system health and respond to alerts and outages, including participation in an on-call rotation Lead troubleshooting efforts for complex network and infrastructure issues in collaboration with internal technical teams Configure and support firewall rules, traffic distribution, and segmented network architectures Develop scripts and automation to reduce manual work and improve operational reliability Perform root cause analysis following incidents and implement long-term preventative solutions Create and maintain technical documentation for configurations, procedures, and troubleshooting standards Required Experience & Technical Background 5+ years of hands-on experience supporting enterprise-level network and infrastructure environments Strong command of switching, routing, VLANs, VPNs, dynamic routing protocols, and security best practices Practical experience with Cisco network equipment, Palo Alto firewalls, and wireless networking solutions Ability to support VoIP and video collaboration issues at the network level Experience working with internet service providers, circuit troubleshooting, and service escalations Working knowledge of Windows and Linux server platforms and VMware virtualization Exposure to public cloud environments such as Azure or AWS is preferred Scripting and automation experience using tools such as PowerShell, Python, or Ansible Proven analytical troubleshooting skills and a structured approach to problem resolution Strong written and verbal communication skills with solid documentation habits Relevant certifications (CCNP, CCDP, PCNSA/PCNSE, VCP, or similar) are a plus

Senior Network Engineer - Projects & Delivery | EST Preference (Hybrid with client travel) Up to $150,000 base + up to $20,000 bonus An established IT services firm is hiring a Senior Network Engineer to lead and deliver high-impact network and security projects across enterprise environments. You'll be hands-on with design, implementation, and troubleshooting, while working closely with clients, sales, and internal teams to drive technical success from scoping to go-live. What you'll be doing: • Leading end-to-end network/security implementations across routing, switching, cloud, and firewalls • Designing scalable solutions aligned to best practices (Cisco, Palo Alto, SD-WAN, AWS/Azure) • Acting as SME on high-visibility deployments, assessments, and documentation • Collaborating with PMs, pre-sales, and junior engineers to ensure quality delivery What we're looking for: • 8+ years' experience in project-based network engineering • Deep technical skills in Cisco, routing protocols (OSPF, BGP), and security (Palo Alto, Cisco, FortiGate) • Exposure to cloud networking (AWS, Azure, GCP, Aviatrix) & SD-WAN (Viptela, Prisma, etc.) • Fortinet, Arista, or Aruba experience a plus • Strong scripting/automation knowledge (Python, EMM, etc.) • Active certifications: CCNP/CCIE, PCNSE, Fortinet welcome This is a great opportunity for a seasoned engineer who thrives in a fast-paced, client-facing role with a strong focus on project work and technical depth.

Freeman Mathis and Gary, LLP is a rapidly growing, national litigation firm seeking an enthusiastic IT Support Specialist to join our Boston, Ma office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME's) across functional roles, the Firm's Training Coordinator, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person. The following set of success factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours) Essential Job Functions: Support for all end user technical and applications software problem resolution Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives Communicates effectively with attorneys, staff, clients and vendors Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems Active Directory, Office 365 Administration Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies Maintain positive vendor relationship management when necessary and escalate issues to IT Support Manager as needed Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others) Additional duties as assigned Education, Experience and Skills: High School Diploma required. Bachelors' Degree preferred (IT or IS) iManage or Document Management experience preferred Five or more years' experience as an IT support specialist in a professional services environment Expert level Microsoft Office Suite, specifically Excel, Word & Outlook. OneDrive, Teams & SharePoint are highly Experience in training and development highly desired Law Firm experience a plus, working knowledge of the legal process preferred Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward Self-motivated with the ability to work under little or no direction once basic job competencies are mastered Flexibility to work outside of business hours and overtime as required This position may require travel to assigned support locations and other locations as needed What we offer you Competitive compensation Comprehensive benefits package, including medical, dental, and vision HSA and FSA plans available for employees and dependents Work-life balance Generous PTO policy 401K plan including a 3% Employer Safe Harbor contribution Firm paid life insurance and long-term disability Employee Assistance Program Year-end bonuses and referral fee programs EEO Statement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time, hybrid position at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom

Job Description/Purpose: This is an Onsite role and the Resident Engineer's work location would be 474 Main St, Worcester, MA 01608. Reporting to the Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will reside at customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer's service provider network and provide technical and operational support on network issues, on-going certification and testing efforts. Typical Activities: Day to day support and troubleshooting for network issues Applying industry best practices to the design, planning, and implementation of the network and the tools driving it Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements Understand concepts of modeling design optimization Key Responsibilities: This may require long work hours or occasional on call weekend support. Technical support to the customer may require the Resident Engineer to: Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable. To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs. Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate. Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer's commercial network Support ongoing efforts in defining best practice policies for Juniper product applications used by customer To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network. The RE will be expected to develop secondary skills in other products in the Juniper product portfolio. Skills and Experience: Preferred candidates for this position should have a Bachelor's Degree in Engineering or Computer Science with JNCIE certification. Candidates for this role MUST have a minimum 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment. Candidates should be able to demonstrate the following competencies: Strong interpersonal skills. Demonstrated ability to break-down work activity to achieve project goals Demonstrated ability to communicate project status and identify risk The ability to work independently and to function in a team environment. Strong customer interface and presentation skills Demonstrated ability to manage multiple projects and work calmly under pressure. Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…) Familiar with operation of management tools and network analyzers. Trend analysis to help deliver more efficient solutions to customer network An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to: IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy) Understanding of Multicast strongly preferred Routing protocol operation, migration, and scaling mechanisms Routing policies at BGP peering points VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS) Ethernet switching and 802.1Q, QOS Software Define Networking (SDN) Focal Technologies: The ideal candidate for this role should be able to demonstrate the following competencies: Service Provider architecture experience JUNOS CLI experience across MX, QFX, EX series Must understand BGP and route reflector topologies Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams. Must be able to communicate effectively with the customer. Scripting skills (Slax, Python, Ansible) Test equipment (such as Spirent, Agilent N2X, and Ixia) a plus Network management tools such as SNMP, Syslog, etc. JNCIE- SP Preferred. Desired Experience 7-10 yrs