Information Technology Field Technician
Network technician job in Boynton Beach, FL
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting.
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
Qualifications
Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
Physical Requirements:
Prolonged periods sitting at a desk and working on computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Deployment Technician
Network technician job in West Palm Beach, FL
ON - SITE 5X a week in West Palm Beach, FL
Desktop Technician
Detailed description:
• Perform job duties in accordance with established agency and department processes and procedures.
• Install, support and troubleshoot desktop and mobile computers, printers, scanners and other associated peripherals.
• Image computers using specified tools and add additional software as appropriate.
• Provide troubleshooting and support of commercial off-the-shelf and custom-developed software applications.
• Updates and maintains records of work, documenting troubleshooting process, operations, modifications, system activities, request fulfillment and issue resolutions.
• Distribute equipment to IT personnel and those outside IT as appropriate; document distributions in inventory systems.
• Migrate data from old equipment to new equipment.
• Accept equipment from IT personnel, prepare for redeployment or process for disposal (survey) including documentation and inventory adjustments.
• Process and correct discrepancies in documentation, mismatches and errors for equipment inventory.
• Asset fellow team members with technical work.
• Perform moves of user-based and inventories equipment individually or in batches as needed.
• Communicate and coordinate with technical leads, other employees, vendors, project team members and other sections of the agency to complete tasks and projects assigned.
• Prepare and complete various forms, logs, lists, requests, charts, diagrams, reference materials, inventory systems; reviews, processes, forwards, distributes or retains as appropriate.
• Escalate issues to proper support tiers thru IT Support Lead(s).
• Performs other duties as assigned by management.
Job requirements:
High school diploma or GED plus one of the following:
College level coursework or vocational/technical training in computer science, programming, repair or operations
One or more years' previous experience and/or training involving personal computer repair and programming
PREFERENCES: Associates Degree in related field; CompTia A+ Certification or at least one Microsoft Technical Certification
System Administrator
Network technician job in Boca Raton, FL
will report daily to our corporate Headquarters in Boca Raton, Florida.
We are seeking a motivated and detail-oriented Junior System Administrator with strong leadership qualities to manage daily helpdesk operations while collaborating closely with our Systems, Network, and Database teams. This is a hybrid role that blends technical support, team management, and cross-functional coordination, offering a growth path toward mid-level system administration and IT leadership.
The ideal candidate will bring a combination of hands-on technical skills and people management capabilities, with a proactive approach to support delivery, operational improvement, and cross-departmental collaboration. In this role, you'll be responsible for overseeing the helpdesk teams performance, conducting daily stand-up meetings, managing ticket workflows, and serving as a key liaison between frontline support and infrastructure teams.
Key Responsibilities
Help Desk Operations & Oversight
Supervise day-to-day operations of the IT Help Desk, ensuring timely and effective resolution of service tickets for both onsite and remote users.
Conduct daily team meetings to review open tickets, set priorities, and communicate relevant updates.
Enforce SLAs and ensure ticket queues are actively managed and escalated when necessary.
Perform routine performance assessments, coaching, and training sessions for the Help Desk team to support individual and team development.
Monitor support metrics and KPIs, identifying service trends and recommending improvements to boost efficiency and user satisfaction.
Technical Support & Escalation
Serve as the final escalation point for complex helpdesk incidents requiring advanced troubleshooting or coordination with infrastructure teams.
Ensure consistent knowledge sharing and documentation of common issues and solutions within the helpdesk knowledge base.
Participate in hardware/software deployment projects, patching cycles, and endpoint lifecycle management.
Cross-Departmental Collaboration??
Act as a liaison between the Help Desk and the Systems, Network, and Database teams, facilitating clear communication and coordinated support for IT projects.
Assist with server administration, basic networking tasks, and infrastructure support under the guidance of senior sysadmin or network engineers.
Help plan and execute cross-functional IT projects, ensuring proper hand-offs, resource coordination, and timely updates.
Process Improvement & Reporting
Develop and refine Help Desk procedures and onboarding documentation to standardize support practices.
Generate periodic reports on helpdesk performance, ticket resolution trends, and user feedback to inform leadership decision-making.
Maintain compliance with internal IT policies, user access controls, and operational documentation.
Qualifications
Qualification
Education & Experience
Bachelors degree in Information Technology, Computer Science, or a related discipline preferred (or equivalent experience/certifications).
3-5 years of experience in a helpdesk, desktop support, or junior sysadmin role, with at least 1-2 years of leadership or team coordination responsibilities.
Prior experience in a regulated industry such as insurance, finance, or healthcare is a plus.
Technical Skills
Proficient with Windows OS, Office 365, Active Directory, and basic networking (DHCP, DNS, VPN, LAN/WAN).
Experience with ITSM/ticketing platforms such as Jira, ServiceNow, or Zendesk, ServiceDesk Plus.
Familiarity with scripting, endpoint security tools, and virtualization technologies (VMware, Hyper-V) is a plus.
Soft Skills
Strong leadership, organizational, and communication skills.
Proven ability to coach and support team members in a fast-paced IT environment.
Comfortable translating technical concepts into user-friendly language for end-users and non-technical stakeholders.
“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,
EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type
of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by
law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”
“Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance”
Service Desk Technician
Network technician job in Fort Lauderdale, FL
WORK OBJECTIVE:
Perfroms technical work for desktop operating systems, business applications, printing systems, networking systems, and end users of the Broward County Clerk of Courts (BCCOC) office automation systems.
Work is performed under general supervision with moderate latitude in the use of initiative. Position exercises some independent judgment in accordance with defined policies, procedures, and techniques.
ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Perform troubleshooting, installation and configuration of software/hardware within the standards set by the BCCOC
Document end user issues and steps to replicate issues that come through the support desk
Respond, resolve, or escalate service issues created in the ticketing system
Assist in monitoring the status of service outages and remediation of issues
Provides network assistance and some asset and server management support
Analyzes, identifies, and documents office automation solutions; responds to, tracks, monitors, and maintains records of all support requests acquired via established organizational tools and procedures
Identifies, researches, and resolves technical problems/projects presented through support tickets and requests
Repairs, replaces, and installs software, hardware, and PC peripherals
Coordinates office automation projects; plans and schedules the implementation of systems and programs
Provides guidance on data processing and office automation applications to end users
Contacts hardware and software vendors regarding purchase and maintenance warranty functions
Assists in the training of end users and developing training documentation, as assigned
Supervision:
None
MINIMUM QUALIFICATIONS:
High school diploma or GED required; supplemented by two (2) years of experience delivering technical customer service for office automation systems; or an equivalent combination of education, certification, training, and/or experience.
Technology or Software:
Microsoft Windows Operating Systems
Microsoft Office Applications
Microsoft Active Directory
IP addressing, DHCP, DNS, VPN,
Microsoft Windows Printing, Registry, Logs, & Monitoring
Must have a valid Florida Driver's License and proof of auto insurance.
PREFERRED QUALIFICATIONS:
Completion of two (2) years of college level course work in computer science, information systems, business administration and two (2) years of analytical, technical, and customer service experience in office automation systems.
KNOWLEDGE, SKILLS, AND ABILITIES:
Support technical issues relating to Microsoft Windows, Windows Server, and Active Directory
A solid understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, Active Directory users and permissions.
Knowledge of systems integration, Active Directory design and management, operating systems installation and support, Microsoft application software and how to effectively implement.
General applicant troubleshooting in a Windows environment required
Proficiency with laptop, desktop, and peripheral hardware troubleshooting required
Ability to analyze complex problems and move them to resolution.
Performs basic administrative and security tasks for variety of applications, software, including but not limit to: Active Directory, Duo Security (MFA), Office 365 Applications, VPN, and Networking, OS Deployment Tools, iOS
Good communication skills; including oral and written communication, timely response and feedback, with ongoing updates to management and team members.
Goal oriented and a demonstrated ability to continually prioritize tasks, and work under pressure with sensitivity to deadlines.
Must have strong customer service skills.
Must have excellent documentation and writing skills
Enforce corporate information security and IT policies.
Knowledge of general computing, networking, software, and hardware concepts
Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and applicable department and organization specific software and to learn and become proficient in the use of other specialized software as may be required
Skill in using mathematics to solve problems
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to follow oral and written instructions
Ability to use reasoning skills that minimize duplication of efforts, including but not limited to comparing, classifying, analyzing and coordinating
Ability to visually inspect and manipulate small computer components and assess PC problems and provide potential solutions and/or recommendations
Ability to learn modern office system equipment, including, but not limited to, the installation and service of hardware and software such as file servers, PC's, printers, and operating systems
Ability to learn methods of analysis of business office requirements for the application of current and state-of-the art office system technology
Ability to learn PC hardware/software configurations for stand-alone and LAN workstations, including operating systems, communications requirements (main frame needs, etc.), and other support software packages
Ability to establish and maintain effective working relationships with those contacted in the course of work regardless of race, religion, age, sex, disability, political affiliation, sexual orientation, and diverse cultural and linguistic backgrounds
Ability to regularly attend work and arrive punctually for designated work schedule
PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert heavy physical effort usually involving lifting, carrying, pushing and/or pulling of objects and materials of heavy weight (up to 50 pounds). Involves some climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing. Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking.
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing.
Technical Support Engineer
Network technician job in Coral Springs, FL
The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels.
Responsibilities:
Application Support:
• Document and respond to customer inquiries via phone, and email.
• Troubleshoot and resolve application-related issues, assisting users in software
setup, and configuration.
• Maintain detailed records of software performance and recommend improvements
to enhance efficiency.
• Collaborate with engineers and senior IT staff to address complex technical
problems.
• Monitors individual performance objectives, meets standards, and assures
customer satisfaction goals are met.
IT Systems Support:
• Act as the primary contact for hardware/software/network issues across the
organization.
• Assist the Senior System Administrator with IT requests and system upgrades.
• Install, configure, and update desktop software and hardware.
• Manage IT assets, including device setup, storage, disposal, and troubleshooting.
• Ensure security compliance, performing BIOS/firmware checks and monitoring IT
infrastructure.
• Oversee Mobile Device Management (MDM), managing device enrollment,
compliance, and troubleshooting.
• Administer Multi-Factor Authentication (MFA), assisting users and securing
authentication processes.
• Deploy and manage Trend Micro security solutions, ensuring system security and
policy compliance.
• Serve as a secondary point of contact for Rapid7 Immediate Threat Response,
monitoring vulnerabilities and coordinating security updates.
• Regularly review Jira tasks, ensuring timely completion and quality assurance.
• Create and maintain technical documentation for software, security policies, and IT
procedures.
• Continuously assess IT processes and propose innovative improvements.
• Perform regular system checks, eg network drives.
• Upgrade computers (eg RAM, storage).
• Provide on-call support, including after-hours incident response (as needed)
• Handle other IT-related responsibilities as assigned.
Qualifications:
• Bachelor's degree in computer science, IT, or related field (preferred).
• Strong troubleshooting skills for software, hardware, and network issues.
• Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications.
• Experience with asset management, MDM, MFA, and cybersecurity tools.
• Excellent communication skills, able to explain technical concepts to non-technical users.
• Ability to multitask and prioritize in a fast-paced environment.
Physical & Work Environment:
• Ability to lift up to 50 pounds, access equipment in tight spaces.
• Primarily office-based, with occasional travel for technical support.
• May require evening/weekend work for system maintenance and upgrades.
Yardi Help Desk Software Support Lead
Network technician job in Palm Beach Gardens, FL
Priderock Capital Management, LLC, is seeking a Help Desk Software Support Lead associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
Set up new properties in Yardi and assist in training new staff in software functions.
Provide excellent customer support to property management teams in responding to help desk tickets.
Knowledgeable in using Yardi Client Central case system.
Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
Research, procure and initiate associated license needed for software systems to include:
Bluemoon
NAA
Local Apartment Association
Utility conversions of RealPage and Conservative
Implementations and integration of 3rd party software
Use training and documentation as appropriate to include testing software, data and report editing.
Proficient in Excel, Word, CSV, and database relationships.
Other related duties and assignments as required.
QUALIFICATIONS
Prior Multi-Family Residential Property Management experience required.
Prior experience with Yardi Voyager 7s in a Helpdesk environment required.
Prior experience with CRM and Rent Cafe
Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
Strong ability to work under pressure and independently.
Must be team-oriented and problem solver with strong work ethic.
Strong communication skills, both verbal and written, are essential.
Strong attention to detail and analytical skills a must
The ability to review work for quality and completeness will be a key to success.
Ability to collaborate with internal and external teams.
Analytical and troubleshooting skills.
Meet deadlines and prioritize work requirements.
Meet deadlines and prioritize work requirements
Desktop Support Specialist
Network technician job in Boca Raton, FL
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Technical Support Analyst
Network technician job in Deerfield Beach, FL
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
Help to service and maintenance audio-visual equipment as needed.
Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
Fully document all service management incidents and requests in ServiceNow ITSM Suite
Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions.
Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
Assist in the mentoring and training of all TSA II team members.
Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
This is a 6-month contract-to-hire position in Deerfield Beach. Enjoy an onsite work environment.
REQUIRED SKILLS:
8+ years of help desk support experience
High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
Exposure to ITIL foundational structures
Warehouse experience
PREFERRED SKILLS:
Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
Bachelor's degree
Must be authorized to work in the US. Sponsorships are not available.
OT Network Engineer
Network technician job in Hollywood, FL
Bachelor's Degree in Information Technology or related field is required. A minimum of five (5) years of experience working in an enterprise environment with network or voice support responsibilities is required. Prior experience managing and a thorough understanding of wired and wireless technologies.
Cisco Certified Network Associate certification is required. Cisco Certified Network Professional certification is preferred. Proficient in configuring and supporting Cisco routing and switching technologies. Possession of a valid Florida Driver's License is required. Demonstrate Excellent English written and oral communication skills. Bachelor's Degree in Information Technology or related field is required.
A minimum of five (5) years of experience working in an enterprise environment with network or voice support responsibilities is required. Prior experience managing and a thorough understanding of wired and wireless technologies. Cisco Certified Network Associate certification is required. Cisco Certified Network Professional certification is preferred. Proficient in configuring and supporting Cisco routing and switching technologies. Possession of a valid Florida Driver's License is required. Demonstrate Excellent English written and oral communication skills. Ability to travel to all STOF Reservations and work aflexible work schedule including night, evenings, weekends and holidays.
Contract Java Tech Lead
Network technician job in Fort Lauderdale, FL
We are currently recruiting a Java Tech Lead for a 6-month contract located in Ft. Lauderdale, FL. This is an on-site position. Position offers a competitive rate. Please forward an updated resume as soon as possible if you meet the qualifications. Thank you.
Job Description:
• Minimum 8 10 years overall
• Technical Lead experience is mandatory
• 8+ years as a Java Application Developer, including: J2EE, Web
Services, modern/complex web app development
• 7+ years of hands-on experience with Spring Boot
Strong understanding of:
• REST API design patterns
• Spring Framework (Spring Boot, Spring Security, Spring-WS,
Dependency Injection)
• OAuth2 for authentication/authorization
• Microservices architecture
• Proficient with development tools: GIT, Maven, Jenkins, JIRA,
Confluence
Experience with:
• RedHat Linux and Windows operating systems
• MySQL databases
• Exposure to Azure Cloud services:
• Docker, Kubernetes, Java performance tuning
• Self-motivated, flexible to learn new technologies, and able to
adapt to varying project requirements
• Strong team leadership and problem-solving skills to drive effective
business solutions
IT Systems Administrator
Network technician job in Palm Beach Gardens, FL
Job DescriptionBenefits:
401(k)
401(k) matching
Health insurance
Paid time off
IT Systems Administrator Employment Type: Full-time, Exempt About AMPERA
AMPERA is redefining clean, sovereign energy with compact, ultra-safe nuclear systems that power AI, industry, and defense with zero emissions and unmatched reliability. Our modular micro-reactors combine the best of fusion and fission to deliver scalable, deployable, and inherently safe energy anywhere from AI data centers to remote or defense operations.
As a fast-growing company, AMPERA blends the agility of a startup with the ambition of a global energy innovator. Joining us means becoming part of a bold mission to revolutionize how the world generates power through advanced nuclear and manufacturing technologies.
Position Overview
We are seeking an experienced IT Systems Administrator to design, implement, and maintain AMPERAs IT infrastructure. This role is ideal for a proactive, hands-on professional who can architect secure, scalable systems and ensure optimal performance across our engineering, manufacturing, and office environments. Youll help shape the digital foundation of a high-tech organization advancing next-generation clean energy.
Key Responsibilities
Design, configure, and maintain secure wired and wireless networks, firewalls, and VPNs.
Manage low-voltage contractors and network hardware installations.
Administer cloud and on-prem storage, backups, and access control systems.
Procure and configure high-performance laptops and workstations.
Deploy software updates, monitor licensing, and manage endpoint security.
Implement cybersecurity policies and ensure compliance with CMMC, NIST 800-171, ITAR, and GDPR.
Provide user support, troubleshoot issues, and train staff on IT best practices.
Maintain accurate system documentation and network diagrams.
Recommend and implement continuous improvements to IT systems and policies.
Qualifications
35 years of experience as a Systems or Network Administrator.
Strong technical knowledge of networking, virtualization, and security tools.
Experience managing Windows, mac OS, and hybrid environments.
Familiarity with Active Directory, Azure, and MDM systems.
Working knowledge of compliance standards (CMMC, NIST, ITAR).
Excellent troubleshooting, communication, and organizational skills.
Preferred: Experience in engineering, defense, or manufacturing settings.
What We Offer
Competitive salary ($90,000 $130,000, depending on experience).
Comprehensive benefits package, including healthcare, dental, vision, and 401(k).
Opportunity to build and scale IT systems from the ground up in a high-growth tech environment.
A collaborative, mission-driven culture where technology drives innovation and impact.
Significant career growth potential as AMPERA expands nationally and globally.
Network Administrator
Network technician job in Davie, FL
Network Administrator - Davie, FL Onsite only and MUST be vaccinated. Salary: $45K - $75K plus great benefits and PTO PRINCIPAL FUNCTION: The Network Administrator will be responsible for a broad range of tasks related to the overall installation, maintenance, enhancement, optimization, security and documentation of Federation's network and systems. The Network Administrator will actively monitor, diagnose, and resolve technology issues, optimize system performance, provide hands on day-to-day support and spearhead improvement initiatives. The preferred candidate will be a continuous learner, possess a strong work ethic, familiar with (or willingness to learn and abide by rules pertaining to) working in a ticketing system and have experience working a wide variety of end users.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain and understand all parts of the IT infrastructure and systems.
Implement and maintain network systems using industry best practices; work with external vendors as needed.
Manage tasks to completion and assist with project management as needed.
Manage and improve network security capabilities and solutions.
Respond to and resolve escalated issues.
Assist with IT audits and system backups and recovery.
Provide mobile device support.
Stay current on the latest technology and information security trends and make recommendations for potential use at the Federation.
Documentation and planning, particularly policies and procedures around data storage and disaster recovery
LAN / WAN / WIFI / VPN
Collaborate with management and the outsourced IT firm to assess short- and long-term network and system needs.
Define and scope improvement and maintenance projects.
Create and maintain documentation for all relevant systems and changes.
Assistance with audited financial statements as it relates to network security, and IT policies and procedures.
Assist in the preparation of RFP's and RFQ's.
STATUS AND SCOPE: Initiate and respond to ongoing contacts with Federation professionals, donors, volunteers, and third-party vendors.
JOB QUALIFICATIONS:
Degree in Computer Science/Engineering, or similar field of study.
Two or more years of experience in IT / IS.
In-depth understanding of TCP / IP networking, including switching, routing, VLANs, DNS and wired/wireless connectivity.
Microsoft Windows Network Management, including Windows Server 2016 and 2019, Active Directory and Group Policy.
Strong understanding of Information Security best practices.
Experience with both PC and MAC systems.
Experience with 365 Management and Administration, including Exchange Online, Mobile Device Management, Teams, OneDrive and Azure AD, Zoom and Avaya phone systems.
Hosted/Cloud infrastructure solutions.
Backup and Disaster recovery solutions.
PHYSICAL REQUIREMENTS: Ability to communicate orally with customers, vendors, management, and coworkers is crucial. Regular use of phone and email for communication is essential. The ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office (accessing files/storage, office equipment, computers and other office productivity devices, attending meetings, etc.), is required. Using a computer while sitting for extended periods is common. Must also be able to position self to maintain equipment, including under tables and desks.
Heavy lifting is expected, though occasional exertion of 20 lbs. or less of force (e.g., picking up and carrying laptops / tablets) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
Position requires stamina to work extended days to include early morning, evening and weekend events and meetings in addition to the regular work schedule. Ability to interface with all levels of the organization (both technical and non-technical). Ability to perform after-hours and periodic weekend work and adhere to an on-call schedule.
MENTAL REQUIREMENTS: Position requires flexibility with the ability to focus on detail while handling multiple tasks and periods of frequent interruptions. Must be able to plan and organize assignments independently, to create and develop research and to present information effectively to groups. Analytical and troubleshooting skills with the ability to approach work creatively. Ability to juggle multiple projects, prioritize and deliver on time. Ability to work well in a remote or in-person environment.
Network Administrator
Network technician job in Fort Lauderdale, FL
Join Vacatia and Keep Our Systems Running at Peak Performance
At Vacatia, we're reshaping vacation ownership and resort management with technology and hospitality expertise. Behind every seamless guest experience is a reliable, secure, and high-performing IT infrastructure. We're looking for a Network Administrator to help us manage the servers, desktops, and networks that power our growing business and keep our teams connected.
Why You'll Love Working at Vacatia
Modern Infrastructure: Work with Windows Server, virtualization platforms, and Cisco networking technologies to support mission-critical operations.
Hands-On Impact: From troubleshooting desktops to optimizing servers and networks, your work keeps our teams and resorts running.
Security & Reliability: Be a guardian of our systems-ensuring uptime, patching, backups, and compliance.
Collaborative Culture: Partner with IT, DevOps, and business teams to deliver responsive support and drive automation.
Your Impact
Manage and maintain Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP
Administer user accounts, permissions, and access controls with a focus on least privilege
Monitor system performance, availability, and security across desktops, servers, and networks
Troubleshoot hardware, software, and network issues to resolve tickets within SLA boundaries
Implement patching strategies using WSUS (or equivalent tools) to keep systems current
Maintain backup and disaster recovery solutions to ensure business continuity
Collaborate with IT and DevOps teams on scripting and automation initiatives
Document configurations, changes, and incidents to support compliance and auditability
What You Bring
3+ years of experience in system or network administration (Windows-focused)
Strong proficiency with Windows Server, Active Directory, and PowerShell scripting
Experience with virtualization platforms (Hyper-V or VMware ESXi)
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Knowledge of security best practices for patching, hardening, and endpoint management
Excellent troubleshooting, documentation, and communication skills
Experience with Cisco routing, switching, and firewall administration
Familiarity with Slack automation or event-driven notification systems
Spanish fluency (preferred but not required)
Be Part of Something Bigger
If you're excited about supporting a fast-growing hospitality company with reliable IT infrastructure, this is your chance to make a direct impact. Join Vacatia as our Network Administrator and help us power the systems that keep vacations running smoothly.
Apply today and be part of the future of hospitality tech.
Auto-ApplyIT JR SECURITY ADMINISTRATOR
Network technician job in Plantation, FL
This is an exempt position, which is an entry level technical and analytical position assisting with the administration and support of the City of Plantation's security infrastructure. The Junior IT Security Administrator will help to implement security controls, conduct audits, and support security awareness initiatives to safeguard our systems from cyber threats. This role will also support the Help Desk as needed by providing technical assistance to end users.
Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.Monitor and analyze network traffic, system logs, and alerts from security tools (such as firewalls, IDS/IPS) to detect signs of suspicious or malicious activity.
Assist in the investigation and resolution of security incidents, including malware infections, phishing attacks, and unauthorized access.
Conduct system vulnerability and compliance assessments and remediation across OS, Cloud, and Infrastructure
Implement and monitor basic security controls such as access control lists, antivirus solutions, and encryption technologies.
Conduct regular audits and reviews of user access, ensuring compliance with security policies and best practices.
Assist with the creation and delivery of security awareness training programs, helping employees recognize and respond to cyber threats.
Prepare reports on security incidents and trends, providing analysis and recommendations for mitigating future risks.
Perform remote trouble shooting through diagnostic techniques and pertinent questions.
Record events/problems/resolutions within the internal tracking system.
Utilize the help desk ticketing system.
Research and make recommendations for purchasing decisions.
Performs related duties as required and as directed.
This position does not have final procurement authority.
Knowledge, Skills, and Abilities:
Knowledge of network design, principles, practices, analysis and security.
Knowledge of methods and equipment utilized in monitoring and troubleshooting network and communication system.
Network troubleshooting and infrastructure experience including firewalls (CISCO).
Security hardening on Azure Active Directory.
Prior experience in backup strategy and implementation specifically with ransomware concerns.
Prior Help Desk Support experience.
Minimum of 2 years experience managing, configuring, and troubleshooting Azure Active Directory.
Minimum of 2 years experience in a variety of cybersecurity technologies including Crowdstrike and Workspace One.
Ability to effectively analyze and solve problems through a systematic and logical approach.
Ability to effectively analyze and resolve security issues.
Ability to work with vendors and assist in procurement process.
Ability to relate technical communication issues clearly, both orally and in writing, to non-technical individuals.
Ability to work with confidential data and maintain such confidence.
Ability to operate a City vehicle and possess the required license.
Ability to establish and maintain an effective working relationship with other employees, City officials and the general public.
DESIRABLE EXPERIENCE AND TRAINING
Graduation from an accredited four year college or university with a Bachelor's degree in computer science or closely related field, or any equivalent combination of education, experience or training which provides the required knowledge, abilities and skills may be considered. Requires four (4) years experience in actively working, planning, managing and implementing IT Security system solutions or closely related experience. CCNA (Cisco Certified Network Associate), Security+ certificates required.
Preferences
Master's degree or higher in Information Systems Security or closely related field
Certified Information Systems Security Professional (CISSP)
CompTIA Advanced Security Practitioner (CASP+)
Certified Ethical Hacker (CEH)
3 + years direct hands-on experience with incident management and response
3 + years proficiency in problem-solving, analytical thinking, and penetration testing methodologies Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, and electric currents.
IT Technician
Network technician job in Dania Beach, FL
Why you should join our winning Team!
FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach, a place where WORK = FUN. Working at our casino is about providing the best service and being a great team player! Join our Housekeeping Team to provide a clean and safe entertainment facility for our external and internal customers.
What you will be doing
Maintains, and monitors the operation of the local area network.
Handles all help desk requests.
Maintains inventory database of all electronic equipment, parts and supplies.
Assists with IT orientation for new and existing employees.
Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating system management systems.
Tests disaster recovery policies and procedures; completing back-ups; maintaining documentation.
Provides network support to end-users when necessary.
Other duties as assigned.
The ideal candidate for this position
High school diploma preferred.
2-3 years of computer operation experience in a large end-user environment preferred.
Strong technical knowledge of audio-visual equipment, network and PC operating systems.
Strong technical knowledge of current hardware, protocols and standards.
In-depth knowledge of applicable data privacy practices and laws.
Excellent written, oral and interpersonal communication skills.
Proven analytical, evaluative and problem-solving abilities.
Must be flexible and able to work well independently and in a team environment.
Must be able to work a flexible schedule to include nights, weekends and holidays.
May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
Must apply and obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
Must pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.
Benefits You Will Enjoy
Part Time
401(k) - Traditional and Roth Retirement Plan
401(k) - Up to 4% Employer Match
Onsite Employee Meal Discounts @ The Grill and Pizzelato
Onsite Entertainment Discounts @ Stage 954
Free Access to Learning Management Platform for continuous Learning and Development
Free Access to Financial Planning Resources through Amerant Bank
Free Access to Exclusive Discounts & Perks
Free Parking
Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE
Auto-ApplyNetwork Field Support Engineer
Network technician job in Fort Lauderdale, FL
Job DescriptionAt ITRADE STEM, we help create jobs and support the future of industries in space, technology, energy, and manufacturing. We do this by creating programs that help talent develop skills and support sustainable growth. Join us on our mission to Redefine STEM!
Job Overview:We're seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas-Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.
RESPONSIBILITIES:
Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
Monitor common technical issues proactively and drive projects through to completion with minimal supervision
Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
Proven ability managing and troubleshooting both iOS and Android mobile devices
Demonstrated Windows administration skills including software deployment and system configuration
Exceptional written and verbal communication skills with a customer-service mindset
Meticulous attention to detail and disciplined approach to ticket management and documentation
Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
Knowledge of identity and access management including SSO/MFA and account provisioning workflows
Familiarity with endpoint security tools such as EDR, disk encryption, and secure wifi/VPN configurations
Proficiency with remote support tools for screen-sharing and remote assistance
Understanding of basic network monitoring, switch/AP configuration, and onsite router/AP setup
Experience with help desk/ticketing systems for intake prioritization, SLA management, and comprehensive documentation
Ability to work with asset management systems for tracking laptops, peripherals, and jobsite equipment
Bachelor's degree or equivalent practical experience preferred
1-2+ years in progressively responsible technical support roles
Physical ability to lift up to 50 lbs occasionally and work in typical office and construction field conditions
NICE TO HAVE:
Previous experience supporting construction or field-operations environments where you've balanced office and remote site support
Scripting or automation skills for endpoint setup, configuration management, and health checks
Hands-on experience with network monitoring tools and intermediate switch/AP configuration
Exposure to knowledge base management and creating runbooks for common fixes and field checklists
WORK SETTING:This is a high-travel role (approximately 95%) based in the Dallas-Fort Worth area, requiring daily travel to various job sites throughout the region. Candidates must be comfortable working primarily in active construction site environments with moderate noise levels, occasional dust, and varying weather conditions, with limited time in traditional office settings.
Network Engineer
Network technician job in Fort Lauderdale, FL
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have
more than
30 IT Staffing Services contracts
across USA and working
closely with
Fortune 500 Companies
and
Key Private sector Agencies.
We
are providing staffing support to more than
10 State Customers
across USA
and have successfully
staffed for more than 260 roles in last 6 months.
Job Description
Position Title: RFID Implementation Engineer/Service Engineer
Location: Ft Lauderdale, FL
Local Required: Strongly Preferred (local candidates will be considered first)
Duration: 3 month contract-to-hire
Interview Type: phone + F2F
Qualifications
MUST HAVE:
Valid/Active Passport
Ability to travel up to 50% within the US, Canada, and Mexico for client deployments and support
Bachelor's degree in related field
5+ years' experience as a Network Engineer with high level knowledge and ability to troubleshoot and resolve complex technical issues with:
Computers
Operating systems
Software (Microsoft Windows, iOS and Android platform, web browsers, and proprietary)
Computer hardware and hardware peripherals (servers, networking and serial communications equipment, and proprietary hardware)
Experience with Microsoft applications (Word, Excel, PowerPoint, etc.)
Working knowledge of SQL Server
Working knowledge of Windows Server infrastructure and networks, and Linux operating system and commands
Strong knowledge of iOS and Android including the ability to troubleshoot and resolve complex issues within the iOS and Android platform
Scripting experience including but not limited to:
Python
Window's PowerShell
SQL
Mongo DB
AWS CLI (Command Line Interface)
Ability to study blueprints, schematics, manuals, survey results, and specifications to determine installation procedures
Experience with networking protocols and concepts including:
VPN
Routing
Ports
TCP/IP
Network analysis tools
Excellent verbal and written communication skills including the ability to present and position solutions to customers
NICE TO HAVE:
RFID working knowledge - candidates with this experience will be considered first
Certification in related field
Json
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT - AV TECH I (NON PRODUCTION) - FT
Network technician job in Hollywood, FL
Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits!
Responsibilities
Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment.
Essential Job Functions:
* The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures.
* Install, troubleshoot and optimize IP AV devices including Hardware and Software issues.
* Troubleshoot network connectivity issues and install/re-install cable as necessary.
* Provide basic network administration support including VLAN creation.
* Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise.
* Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues.
* Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment.
* Assist in ensuring that customer requests via the ticketing system are managed to closure.
* Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned.
* Maintains all LCD, LED monitors and displays on the property.
* Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed
* Maintain a clean and organized work area as directed.
* Perform administrative tasks as may be required by local and corporate policy.
* Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues.
* Perform a variety of tasks as required by sister properties.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
* Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Perform other duties as assigned.
Qualifications
Qualifications:
* High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred.
* Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.
* Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment.
* Experience with digital encoders, Direct TV, and digital audio equipment is a plus.
* Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required.
* Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.).
* Experience installing, configuring and troubleshooting network AV devices.
* Experience installing wall mounted TV's in a production environment.
* Experience working with the basics of Cisco switches; the ability to configure a VLAN.
* Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.
* Must possess a positive demeanor and work well in a team environment.
* Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
* Must have strong analytical and problem-solving abilities.
* Willingness to work in stressful situations in front of multiple demanding customers.
* A neat appearance and professional conduct are required.
Auto-ApplyNETWORK ENGINEER
Network technician job in Fort Lauderdale, FL
Job Description
The Network Engineer - provides high level network engineering design, installation, and support expertise across the full lifecycle of the systems, services, and solutions supported by the Corporate Information Technology team at Seminole Hard Rock Support Services. The primary focus will be LAN, WAN, SD-WAN for on and off premise along with Wireless, firewall, internet connectivity and VPN to a lesser extent, The position requires strong problem-solving, analytical and communications skills as well as deep knowledge of the technologies used.
The engineer will serve as a Subject Matter Expert (SME) for the Network team in an environment that fosters cross-training and voluntary knowledge transfer.
Responsibilities
Configuration and implementation of Network systems and applications.
Troubleshooting, maintenance, and support of LAN/WAN/Wireless/Firewall/Voice systems.
Monitoring system performance and recommending adjustments to ensure maximum system availability and performance levels.
Participating in internal and business partner meetings.
After-hours on-call support and incident management.
Following service level agreements (SLAs) to align with operational performance goals.
Designing, developing, deploying, and administering enterprise collaboration services.
Works with other network team members to support projects and work at times lead on a project.
Participating in product evaluations, systems testing, certification, and product lifecycle management.
Providing guidance and mentorship to team members.
Travel up to 30%.
Qualifications
Broad knowledge of networking and telecommunications.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration skills.
Ability to work independently and as part of a team.
Strong analytical and technical skills.
Experience with Cisco, HPE/Aruba, Palo Alto, and VeloCloud.
Knowledge of network protocols, architecture, and security.
Experience with system maintenance, including change management and on-call support.
Strong understanding of service level agreements (SLAs) and operational performance goals.
Ability to provide subject matter expertise (SME) troubleshooting support and moves, adds, and changes for enterprise-class voice systems.
Soft Skills:
Strong communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong problem-solving and analytical skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Strong customer service skills.
Ability to adapt to changing priorities and deadlines.
Strong leadership and mentorship skills.
Ability to provide guidance and support to less experienced colleagues.
Technical Skills:
Cisco LAN Switching with Nexus and Catalyst products.
Hands On configuration in Cisco CLI, Velo Cloud SD-WAN, Palo Firewalls, and Wireless Controllers.
Configure and follow standard for Network protocols, architecture, and security.
System maintenance, including change management, and on-call support.
Service level agreements (SLAs) and operational performance goals.
Daily interaction with applications like NetBox, Solarwinds, Nexus Dashboard, Gluware, and Aruba Central.
Troubleshooting tools and methods.
Service Now Ticket/Time tracking solutions.
Hands on configuration of Cisco Session Board Conrollers.
Preferred Certification:
Cisco CCIE in Route/Switch or Data Center
Cisco CCNP R/S
Cisco CCNA Route/Switching.
Major Firewall Wall Certifications like Pal Alto.
#IndeedSHRSS
#LI-Onsite
#zipcorporate
Technical Support Engineer
Network technician job in Port Saint Lucie, FL
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.75/Hour